MOUNT-IT MI-386W Motorized Fireplace TV Wall Mount Instruction Manual

MOUNT-IT MI-386W Motorized Fireplace TV Wall Mount

Product Information

Specifications

• Compatible VESA Sizes: 200×100, 200×200, 300×200, 300×300, 400×200, 400×300, 400×400, 600×400
• Compatible with screens up to 70 inches
• Weight Capacity: 35kg (77lbs)

Frequently Asked Questions

The mount beeps constantly or is making an abnormal noise

• Reset the system: Press and hold the button for 5 seconds. The mount will retract to the highest position, and the reset is complete.
• If the beeps or noise continue, please contact Mount-It! for more assistance.

The TV mount stops moving during operation and emits a long beep

• Check for any foreign objects impeding the mount’s movement. Remove any obstructions.
• Ensure the weight of the TV does not exceed the maximum weight limitation of the mounting system.
• Reset the system by pressing and holding the button for 5 seconds. If the issue persists, contact Mount-It! for assistance.

The mount emits 2 short beeps, then stops

• Check weight capacity and over-current protection.
• Raise and lower the mount continuously for 2 minutes until it stops. Unplug the power cable, wait for the motor to cool, then plug it back in

The mount emits 2 sets of 2 short beeps.

• The mount is overextended. Disconnect the power adaptor, plug it in again, and press and hold the button on the remote for 5 seconds to reset.

The mount emits 3 sets of 2 short beeps

• Operating fault or signal error. Contact Mount-It! for further assistance.

The mount emits 4 sets of 2 short beeps

• Mount strap is misaligned or stuck. Try raising the mount to the highest position.
• If it still won’t move, press and hold the button for 5 seconds to reset. Contact Mount-It! if needed.

Thank you for choosing Mount-It!

Read the entire instruction manual before you start installation and assembly. If you have any questions regarding any of the instructions or warnings, please contact Mount-It! for assistance.

CAUTION: Use with products heavier than the rated weights indicated may result in instability causing possible injury.

• Mounts must be attached as specified in assembly instructions. Improper installation may result in damage or serious personal injury.
• Safety gear and proper tools must be used. This product should only be installed by professionals.
• Make sure that the supporting surface will safely support the combined weight of the equipment and all attached hardware and components.
• Use the mounting screws provided and DO NOT OVER TIGHTEN mounting screws.
• This product contains small items that could be a choking hazard if swallowed. Keep these items away from children.
• This product is intended for indoor use only. Using this product outdoors could lead to product failure and personal injury.

IMPORTANT: Ensure that you have received all parts according to the component checklist prior to installation. If any parts are missing or faulty, telephone Mount-It! for a replacement.

MAINTENANCE

• Check that the bracket is secure and safe to use at regular intervals (at least every three months).

This mount is powered by electricity. Please use caution to avoid burns, fire and electrical shock hazards. Please read the warnings and safety instructions in this manual before using this product.

Warnings

• This TV mount is operated by a powerful motor that is designed to lift and lower the arm and the attached TV. The person operating the mount must be knowledgeable with the operation of the mount; must be aware of pinch points and must ensure the area surrounding the mount and the TV is clear of persons and objects. Failure to understand and follow safety precautions might cause injury and property damage.
• Ensure the fireplace TV mount power cord and the cables for the TV are kept clear of the moving parts.
• Do not disassemble the product. Electrical shock risk.

Electrical Safety Instructions

• Use the TV mount only with the power cord and the power supply system provided. Do not make alterations to the power system.
• Do not operate the unit a damaged power cord or a power plug. Contact Mount-It! Customer Support team to purchase replacements for any damaged parts.
• Do not install or operate the unit in wet or extremely high humidity environments.
• Don’t clean the product while the power is still connected.
• Don’t disassemble or replace components while the power is still connected.
• Unplug the mount if it will not be used for a prolonged period. Keep the power plug out of reach of children.

Remote Control Operation Instructions

Button Functions

1. Raising/Lowering
   • Press and hold the up “ ” button to raise the mount. Press and hold the down “ ” button to lower the mount. (Tip: Clear all obstacles within the range of motion.)
2. Memory Setting
   • Long press the ” “or ” ” button for 2 seconds until you hear a beep, indicating that the current position has been saved. The “ ” buttons can each store a different position.
3. Recall Memory
   • Press the 1 or 2 button and the mount will automatically move to the position saved in the corresponding button ” “or “ . Press any button to stop motion.
4. Default Setting
   • Short press the “ OK ” button and the mount will automatically retract to the highest position. Press any button to stop motion.
5. Reset Mode
   • Disconnect the power supply cord. Wait for 10 seconds and reconnect. Long press the “ OK ” button for 5 seconds until you hear a long beep. The mount will move upward to the highest position and the control box will emit a beep. It will then move downward to the lowest position and the control box will emit two beeps.

Note

• The remote control is powered by two AAA batteries (not included).

Pairing the Remote Control to the Control Box

• STEP 1: When the mount is powered on, press the small button on the control box with a thin tool as shown. The unit will emit a beep, indicating that the control box is on standby for remote pairing.
• STEP 2: Press the “ set “button on the remote control and the control box will repeatedly beep for approximately 10 seconds indicating that the remote control is being paired. The process will be finished automatically when the beeps stop.

Note: To clear stored memory when pairing a new remote control press the small button on the control box until you hear a beep, then hold for 10 seconds to erase the stored memory. The process is completed when you hear two beeps.

Disposal:

The product with this mark indicates that this product shouldn’t be disposed of with other household waste. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly. To dispose of your used device, please contact or visit your local recycling center.

TROUBLESHOOTING

If a problem arises, please try the troubleshooting guidelines below. If the problem is not listed, please contact Mount-It! for additional technical assistance.

1. The mount beeps constantly or is making an abnormal noise.
   • Reset the system: Press and hold the “OK” button for 5 seconds. The mount will retract to the highest position, and the reset is complete.
   • If the beeps or noise continue please contact Mount-It! for more assistance.
2. The TV mount stops moving during operation and emits a long beep.
   • Check to see if a foreign object is impeding the mount from moving. If so, remove the obstruction.
   • The weight of TV may exceed the maximum weight limitation of the mounting system.
   • Reset the system: Press and hold the “Ok” button for 5 seconds. The mount will retract to the highest position, and the reset is complete.lf the problem persists please contact Mount-It! for more assistance.
3. The mount emits 2 short beeps, then stops.
   • Weight Capacity/Over-current protection: Ensure the mount is not over the weight capacity, then raise and lower the mount continuously for 2 minutes until the mount stops moving. Unplug the power cable and wait approximately 20 minutes for the motor to cool, then plug it back in. The mount should resume normal operation.
4. The mount emits 2 sets of 2 short beeps.
   • The Mount is Overextended and needs to be reset: Disconnect the power adaptor then plug it in again, next press and hold the “OK” button on the remote for 5 seconds. The mount will retract to the highest position, and the reset is complete.
5. The mount emits 3 sets of 2 short beeps.
   • Operating Fault or Signal Error: Please contact Mount-It! for further assistance.
6. The mount emits 4 sets of 2 short beeps.
   • Mount strap is misaligned or stuck: Press the “ ” button to raise the mount to the highest position, if it will not move or will not fully raise it will need to be reset, press and hold the “OK” button for 5 seconds. The mount will retract to the highest position, and the reset is complete. If the mount still will not move, or is stuck in the highest position the belt may be stuck. Please contact Mount-It! for assistance to manually reset the belt.

Information

COMPATIBLE VESA SIZES

• 200×100
• 200×200
• 300×200
• 300×300
• 400×200
• 400×300
• 400×400
• 600×400

COMPATIBLE WITH Screens UP TO

Weight

PACKAGE CONTENTS

VESA HARDWARE

WALL MOUNTING HARDWARE

Check carefully to make sure there are no missing or defective parts. Some hardware provided may not be used. Use the correct wall mounting and monitor mounting hardware suitable for your installation.

Warning

• CHOKING HAZARD. Package includes small parts.
• Not for children under 3 years. Adult supervision is required.

Missing Parts?

• Call us at 855-925-5668 and we will ship replacement parts free of charge.

Tools Needed

• The height of the mount is dependent on the depth of the mantel to ensure the motorized arm clears the mantel when fully lowered.
• Determine the proper wall placement using the chart. Measure the depth of your mantel and locate the closest measurement in column a that your mantel depth is Greater Than Or Equal To. The corresponding measurement in column b will show the minimum required mounting height from the mantel to the bottom of the wall plate.

Note

• Installing below the required mounting height for your mantel depth will prevent the mount from fully clearing the mantel.

Take Wall Placement Measurement

Mounting Height Chart

Installation Instructions

Step 1a: Wood Stud Installation Option

• Once the proper height is determined using the Mounting Height Chart. locate the studs using a stud finder and hold the Wall Template (#C) at the proper height on the wall. Use a level to ensure an even installation and mark the wall through the template in the center of the stud with a pencil
• Drill a hole in the marked locations using a 3/16” (4.5mm) drill bit to a depth of 2.2” (55mm)
• Attach the Motorized Arm (#A) to the wall using Washer (#W-C) and Lag Screw (#W-A) and tighten until secure using a socket wrench. Do not overtighten.

Step 1b: Concrete/Brick Installation Option

• Once the proper height is determined using the Mounting Height Chart. hold the Wall Template (#C) at the proper height on the wall. Use a level to ensure an even installation and mark the wall through the template with a pencil.
  • Caution: Do not drill mounting holes into mortar (such as between bricks or stones) only drill and install into solid stone or concrete surfaces.
• Drill a hole in the marked locations using a 3/8” (10mm) drill bit to a depth of 2.4” (60mm)
• Clear any dust and debris from the drilled holes and insert Concrete Anchors (#W-B). Attach the Motorized Arm (#A) to the wall using Washer W-C and Lag Screw W-A and tighten until secure using a socket wrench. Do not overtighten.

Step 2: Completing Wall Installation

• Plug in the Power Cord (#H) and then attach the Decorative Covers (#B) to cover the wall plate.

Step 3: Preparing the Mount for TV Assembly

Step 4: Attaching the TV Plate

• Remove the three nuts and washers (pictured here) from the end of the arm using the Wrench (#I). Install the TV Plate (#D) over the three exposed bolts and reinstall the nuts and washers. Tighten until secure. Attach the TV Plate Cover (#F) over the bolts as shown.

Step 5: Attaching the VESA Arms to the TV

• Lay your TV down on a flat surface and align VESA Arms (#E) over the VESA holes as shown.
• Select the appropriate size mounting bolt (#M-A through M-D) for your display’s mounting holes and verify the length of the VESA bolt is not too long. If you are unsure of the correct bolt size for your display refer to your TV user manual or contact the TV manufacturer for sizing information. If necessary, use the included spacers (#M-F, M-G) between the mount and the TV to adjust the length of the mounting bolt. Multiple spacers can be used in combination to achieve the desired bolt depth.
• Square Washer (#M-E) must be used in all configurations.

Step 6: Attaching the TV to the Motorized Arm

• Remove the security nut (pictured in bubble #1) from both VESA Arms and flip the tab down.
• Hang the TV on the end of the arm as shown, then raise the tab back into place and re-install the security nut.

HEAVY! You may need assistance with this step.

Step 7: Making Final Adjustments

• The viewing angle can be adjusted manually up to 25 degrees left and right. Levelling up to 3 degrees is possible post installation.
• Press the up or down arrows on the remote control to raise and lower the TV.

Contact

Visit us at www.mount-it.com for product registration and warranty information.

Our US based customer service team is standing by to answer any questions you have about your Mount-It! product.
Available by phone Monday – Friday from 8:00am to 4:00pm PST.
Chat live with an agent on our website!

• [email protected]
• (855)925-5668
• www.mount-it.com

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