true TRM4M-BLK-WHT1-BLKLLLL-NY-4 Retail Merchandiser Owner’s Manual

true TRM4M-BLK-WHT1-BLKLLLL-NY-4 Retail Merchandiser

Product Information

Specifications

• Model: TRM4M-BLK-WHT1-BLKLLLL-NY-4
• Manufacturer: True Manufacturing Co., Inc.
• Product Type: Retail Merchandiser
• Serial Number: [Serial Number]

Installation Requirements

Clearances
Ensure the following clearances for proper installation:

• Top: [Clearance]
• Sides: [Clearance]
• Back: [Clearance]
• Front: [Clearance]

Electrical Requirements

The appliance requires the following electrical specifications:

• Voltage: [Voltage]
• Amperage: [Amperage]
• Frequency: [Frequency]

Appliance Operation

Startup

1. Ensure the appliance is properly connected to a power source.
2. Turn on the power switch located [Location].
3. The appliance will start cooling and the temperature display will show the current temperature.

Temperature Control & Light Switch Location

The temperature control and light switch are located [Location]. Use the temperature control to adjust the desired temperature. The light switch controls the interior lighting of the appliance.

General Sequence of Operation

The general sequence of operation for the appliance is as follows:

1. Power on the appliance.
2. Allow the appliance to cool to the desired temperature.
3. Load the merchandise into the appliance.
4. Close the door securely.
5. The appliance will maintain the set temperature and keep the merchandise refrigerated.

Optional Accessories

Heated Drain Pan (HDP)
The heated drain pan is an optional accessory that helps prevent condensation buildup. It is recommended for humid environments. Follow the installation instructions provided with the accessory to install it correctly.

Warranty

The appliance is covered by a warranty. For warranty inquiries and claims, please contact the True Manufacturing Co., Inc. Parts Department at (800)-424-TRUE or email [email protected].

FAQ

• Q: Where can I find the serial number of my appliance?
  A: The serial number is located on the serial label of your appliance. The exact location of the serial label may vary depending on the appliance model.

• Q: Can I discard this user manual after installation?
  A: No, it is important to keep this user manual for future reference. It contains important safety, operation, maintenance, and servicing information.

• Q: Where can I find a qualified technician for assistance?
  A: Visit truemfg.com/support/service-locator to find a qualified technician in your area.

WARNING!
Be sure to read and fully understand this document before installing, operating, maintaining or servicing this appliance. Failure to do so can result in appliance failure, property damage, serious injury or death. Appliance failure, injury or property damage due to improper installation is not covered by warranty.

USER ACTION!
TRUE tracks the history of your appliance by its serial number.b For easy reference, record your appliances full model name and serial number below. This information is on your serial label. Serial label location varies by appliance.

• Model Name:
• Serial Number:

TRUE MANUFACTURING CO., INC.
2001 East Terra Lane • O’Fallon, Missouri 63366-4434 636-240-2400 • FAX (636)-272-2408
International FAX (636)272-7546 • (800)-325-6152
Parts Department (800)-424- TRUE
Parts Department FAX (636)-272-9471

Congratulations!
The primary purpose of this document is to assist the installation, maintenance, and servicing of your TRUE appliance. This document contains information important to safety, operation, maintenance, and servicing. DO NOT discard this document. TRUE is solely the appliance manufacturer. For assistance finding a qualified technician, please visit our Service Company Locator at truemfg.com/support/service-locator.

NOTICE!
Your appliance may not exactly match the figures shown in this manual

Preface

The warning, guidelines, and recommendations within this document are meant to prevent appliance damage, injury, or death. Please carefully read all warnings, guidelines, and recommendations before proceeding to ensure the continued safe use and maintenance of your TRUE appliance.

Signal & Symbol Definitions
Below are symbols you may see in this document. Some symbols may not appear.

Signal Word Definitions

• DANGER! An imminently hazardous situation which, if not avoided, will result in serious injury or death.
• WARNING! A potentially hazardous situation which, if not avoided, can result in serious injury or death.
• CAUTION! A potentially hazardous situation which, if not avoided, may result in minor or moderate injury; an unsafe practice.
• USER ACTION! User action alert, follow all recommendations to avoid appliance or product damage.
• NOTICE! Important information not related to hazards or risk of personal injury.

Safety Symbols

• Safety alert; alerts reader to potential physical injury hazards. Obey all safety messages following this symbol to avoid possible injury or death.
• Flammable material; fire hazard.
• Electrical shock hazard.
• Tipping hazard; tip-over hazard.
• Sharp element; cut or sever hazard.
• Eye hazard; risk of eye injury.
• Exploding pressurized cylinder hazard.
• Slippery surface hazard.
• Crush or cut hazard.

Additional Symbols

• Mandatory action alert symbol; alerts reader to required or recommended actions. Obey all messages and recommendations following this symbol to avoid appliance or product damage.
• NOTICE › Important information not related to hazards or risk of personal injury.
• Review and understand the installation manual before installing, operating, or servicing.
• Wear eye protection.
• Wear protective gloves.
• Secure gas cylinders to prevent falling cylinders.
• DO NOT use extension cord.
• DO NOT use adaptor plugs.
• DO NOT dispose of with other household waste.

Important Safety Information

Basic Safety & Operation Warnings
Follow basic safety precautions, including the following, to reduce risk of personal injury, electric shock, fire, or death.

WARNING!
Be sure to read and fully understand this document before installing, operating, maintaining, or servicing this appliance. Failure to do so can result in appliance failure, property damage, serious injury, or death. Appliance failure, personal injury, or property damage due to improper installation is not covered by warranty.

• Failure to install, operate, and maintain the appliance as detailed in this document will negatively affect safety, appliance performance, component life, and warranty coverage.
• The appliance must be installed in accordance with all applicable laws, codes, and regulations.
• The manufacturer cannot be held responsible for injury or damage resulting from improper, incorrect, and unreasonable use.
• This appliance is not to be used, cleaned, or maintained by persons (including children) with reduced physical, sensory, or mental capabilities or lack of experience and knowledge, without proper supervision or instruction.
• DO NOT install or operate equipment that has been misused, abused, neglected, damaged, or altered/modified from original manufactured specifications.
• DO NOT modify or alter the appliance. Improper alterations can result in electric shock, personal injury, fire, or death.
• DO NOT use electrical appliances inside the food storage compartments of the units unless the appliances are approved by the manufacturer.
• The appliance owner is responsible for performing a Personal Protective Equipment (PPE) Hazard Assessment and to ensure adequate protection during maintenance and cleaning procedures.
• Use appropriate tools, safety equipment, and PPE during installation and servicing.
• Only use the appliance for its intended purpose as described in this document. Failure to do so may result in equipment damage, personal injury, or death.
• Overloading, incorrectly installing, or improperly loading shelves can cause shelf failure (as well as negatively affect the appliance’s operation), resulting in appliance damage, product damage, or personal injury.
• Keep the area surrounding the appliance clean to avoid appliance damage from debris or pests

Personal Injury Warnings
Only qualified technicians should install and service the appliance. For assistance finding a qualified technician, please visit our Service Company Locator at truemfg.com/support/service-locator. TRUE is solely the appliance manufacturer and is not responsible for installation.

DANGER!
DO NOT allow children to play with or in the appliance. Child entrapment or personal injury can occur.
DO NOT store or use the following in the vicinity of this or any other appliance:

• Gasoline or other flammable vapors and liquids
• Combustible or explosive substances, such as aerosol cans with a flammable propellant
• Other volatile or flammable substances Contact TRUE Manufacturing to locate refrigerant lines and electrical wiring before drilling, cutting or puncturing interior or exterior walls. Failure to do so could result in damage, personal injury, or death.

WARNING!

• Only qualified technicians should install and service the appliance.
• Use appropriate tools, safety equipment, and personal protective equipment (PPE) during installation and servicing.
• DO NOT touch the cold surfaces in the freezer compartment when hands are damp or wet. Skin may stick to extremely cold surfaces.
• This product can expose you to chemicals including Di-(2-Ethyl hexyl) Phthalate (DEHP), which is known to the State of
• California to cause cancer and birth defects or other reproductive harm. For more information go to P65warnings.ca.gov.
• Slippery Surfaces! Moisture from improper drainage can create slippery surfaces near the appliance. It is your duty to immediately warn your customers of, and dry, the slippery surface. All wet floor areas must be marked with a wet floor sign.
• Sharp edges! Take care when moving, installing, cleaning, servicing, and maintaining the appliance to avoid cuts. Be sure to take care when reaching under the appliance or handling metal components.
• Keep fingers out of pinch point areas, such as the space between appliance doors and surrounding cabinetry. Take care closing doors with children nearby.
• Tip over hazard! Appliance may pose a tipping hazard when uncrating, installing, or moving the appliance. Take appropriate safety precautions. Use of tip over restraints may only reduce (not eliminate) the tipping hazard. Never allow children to climb or hang on drawers, doors, or shelves.
• Crush or cut hazard! Keep clear when uncrating, installing, moving, or servicing the appliance.
• Risk of electric shock or burn! See “Electrical Safety Warnings” for more information.

Hydrocarbon Refrigerant Warnings
TRUE appliances use hydrocarbon refrigerant (R-290/513A/600a). Check the serial label to identify the appliance’s refrigerant. Serial label location varies by model.

DANGER!
Risk of fire or explosion! Flammable refrigerant used.

• All servicing and maintenance must be performed by qualified technicians. This is to minimize the risk of fire or personal injury due to incorrect parts or improper service.
• Check the serial label to identify the appliance’s refrigerant. Serial label location varies by model.
• DO NOT damage the refrigeration system during transportation and installation.
• If the appliance is damaged, verify the refrigeration system’s integrity is not compromised before proceeding.
• Never use sharp objects or tools to remove ice or frost. DO NOT use mechanical devices to accelerate defrost.
• Dispose of in accordance with all applicable laws, codes, and regulations. Follow all safety precautions associated with handling flammable refrigerant.
• DO NOT use electrical appliances inside the food storage compartments of the units unless the appliances are of the type recommended by the manufacturer.

Appliance Disposal Warnings

Risk of child entrapment! Children can get trapped inside discarded appliances and suffocate. Never dispose of your appliance without taking precautions to prevent child entrapment, even if the appliance only sits unattended for a short period of time.

Child entrapment precautions include the following:

• Remove all doors (or drawers for drawer units).
• Leave all interior drawers and shelving in place to make climbing (and fitting) inside the appliance more difficult.

Risk of fire or explosion! Flammable refrigerant and insulation used. Dispose of in accordance with all applicable laws, codes, and regulations. Follow all safety precautions associated with handling flammable refrigerant and insulation.
DO NOT dispose of your appliance with household waste

About Your Appliance & Installation Requirements

USER ACTION!
TRUE is not responsible for damage incurred during shipment. Always carefully inspect for freight damage before receiving and installing your appliance. If there is damage, note all damage on the delivery receipt, immediately file a claim with the delivery freight carrier, and contact TRUE. Do not install the appliance or put it in service.

• Thank you for choosing TRUE Manufacturing to meet your refrigeration needs. TRUE highly recommends a qualified technician and electrician install your appliance to ensure correct installation. The cost of professional installation is money well spent. Only qualified technicians should install and service the appliance.
• For assistance finding a qualified technician, please visit our Service Company Locator at truemfg.com/support/service-locator. TRUE is solely the appliance manufacturer and is not responsible for installation.
• The appliance owner is responsible for proper installation and maintaining the appliance as described in this document. Routine care and maintenance procedures are not covered by TRUE’s warranty.

Appliance Specifications
Some things to know about your appliance are as follows:

• Appliance is not for the storage and/or display of potentially hazardous foods when the temperature control is set above 41˚F (5˚C).
• Appliance is not suitable for outdoor use, unless otherwise stated on the serial label.
• Appliance is not suitable for an area where a pressure washer or hose may be used.
• Always plug the appliance into its own individual dedicated electrical circuit!
• DO NOT use extension cords or adapter plugs.
• Before connecting your appliance to the power supply, verify the incoming voltage (±5%) and the amps match the operation ratings on the appliance’s serial label. Correct improper incoming voltage or amps immediately. Serial label location varies by model.
• Before connecting your appliance to the power supply, verify the power supply is correctly grounded. If the power supply is not grounded, correct immediately.
• Ensure the installation location will provide adequate clearances and sufficient airflow for the cabinet. See “Clearances”.
• Read and follow all warnings and maintenance instructions. Failure to do so may result in damage and void the warranty on your appliance.

Clearances
Be sure your unit has the required surrounding clearances for ventilation purposes. Keep all ventilation openings in the appliance enclosure or structure housing the appliance clear of obstruction

Electrical Requirements

• Find a copy of the wiring diagram with our serial number lookup at truemfg.com/support/serial-number-lookup
• Each TRM requires one (1) individual dedicated circuit See available locations for wall outlets by model in the following diagrams.

Wire gauge chart (115V)

115

Volts

| Distance in Feet to Center of Load
AMPS| 20| 30| 40| 50| 60| 70| 80| 90| 100| 120| 140| 160
2| 14| 14| 14| 14| 14| 14| 14| 14| 14| 14| 14| 14
3| 14| 14| 14| 14| 14| 14| 14| 14| 14| 14| 14| 12
4| 14| 14| 14| 14| 14| 14| 14| 14| 14| 12| 12| 12
5| 14| 14| 14| 14| 14| 14| 14| 12| 12| 12| 10| 10
6| 14| 14| 14| 14| 14| 14| 12| 12| 12| 10| 10| 10
7| 14| 14| 14| 14| 14| 12| 12| 12| 10| 10| 10| 8
8| 14| 14| 14| 14| 12| 12| 12| 10| 10| 10| 8| 8
9| 14| 14| 14| 12| 12| 12| 10| 10| 10| 8| 8| 8
10| 14| 14| 14| 12| 12| 10| 10| 10| 10| 8| 8| 8
12| 14| 14| 12| 12| 10| 10| 10| 8| 8| 8| 8| 6
14| 12| 12| 12| 10| 10| 10| 8| 8| 8| 6| 6| 6
16| 12| 12| 12| 10| 10| 8| 8| 8| 8| 6| 6| 6
18| 12| 12| 10| 10| 8| 8| 8| 8| 8| 8| 8| 5
20| 12| 12| 10| 10| 8| 8| 8| 6| 6| 6| 5| 5
25| 10| 10| 10| 8| 8| 6| 6| 6| 6| 5| 4| 4
30| 10| 10| 8| 8| 6| 6| 6| 6| 5| 4| 4| 3
Wire gauge chart (230V)

230

Volts

| Distance in Feet to Center of Load
AMPS| 20| 30| 40| 50| 60| 70| 80| 90| 100| 120| 140| 160
5| 14| 14| 14| 14| 14| 14| 14| 14| 14| 14| 14| 14
6| 14| 14| 14| 14| 14| 14| 14| 14| 14| 14| 14| 12
7| 14| 14| 14| 14| 14| 14| 14| 14| 14| 14| 12| 12
8| 14| 14| 14| 14| 14| 14| 14| 14| 14| 12| 12| 12
9| 14| 14| 14| 14| 14| 14| 14| 14| 12| 12| 12| 10
10| 14| 14| 14| 14| 14| 14| 14| 12| 12| 12| 10| 10
12| 14| 14| 14| 14| 14| 14| 12| 12| 12| 10| 10| 10
14| 12| 12| 12| 12| 12| 12| 12| 12| 10| 10| 10| 8
16| 12| 12| 12| 12| 12| 12| 12| 10| 10| 10| 8| 8
18| 12| 12| 12| 12| 12| 12| 10| 10| 10| 8| 8| 8
20| 12| 12| 12| 12| 10| 10| 10| 10| 10| 8| 8| 8
25| 10| 10| 10| 10| 10| 10| 10| 10| 8| 8| 6| 6
30| 10| 10| 10| 10| 10| 10| 8| 8| 8| 6| 6| 6
Electrical Specifications

Model| Power Cord| Voltage| Frequency| Phase| Circuit Size
TRM2L| L6-20P| 208/240 V| 60 Hz| 1| 20 amp
TRM2M| L6-20P| 208/240 V| 60 Hz| 1| 20 amp
TRM3L| L6-20P| 208/240 V| 60 Hz| 1| 20 amp
TRM3M| L6-20P| 208/240 V| 60 Hz| 1| 20 amp
TRM4L| L6-30P| 208/240 V| 60 Hz| 1| 30 amp
TRM4M| L6-20P| 208/240 V| 60 Hz| 1| 20 amp

Fig. 1. NEMA plug configurations

Electrical Requirements

Installation & Setup

WARNING!

• The appliance owner is responsible for performing a Personal Protective Equipment (PPE) hazard
• Assessment and to ensure adequate protection during maintenance and cleaning procedures.
• Use appropriate tools, safety equipment, and PPE during installation and servicing.
• Sharp edges! Take care when moving, installing, cleaning, servicing and maintaining the appliance to avoid cuts. Be sure to take care when reaching under the appliance or handling metal components. Keep fingers out of pinch point areas, such as the space between appliance doors and surrounding appliances.Take care closing doors with children nearby

WARNING!

• Risk of electrical shock or burn! Powering off an electronic control or setting temperature controls to the 0 (off) position does not remove power from all components. Unplug the appliance or turn off the power supply before installation or servicing.
• Tip over hazard! Appliance may pose a tipping hazard when uncrating, installing or moving the appliance.
• Take appropriate safety precautions. Use of tip over restraints may only reduce (not eliminate) the tippingB hazard. Never allow children to climb or hang on drawers, doors or shelves.
• Crush or cut hazard! Keep clear when uncrating, installing, moving, or servicing the appliance

Shelf Adjustment

DO NOT adjust shelving until AFTER the installation process is complete. Foam cylinders and caps MUST be installed in the leveling leg holes. See fig 1. Please see installation packet for more details

1. Remove the shelf shipping bracket, shelf cable ties, and shipping tape. See figs. 2 and 3.
2. Lift the shelf assembly and then pull the shelf assembly forward. See fig. 4.
3. Hook the shelf assembly into the shelf standards at the desired height.
4. Repeat steps 1-3 for the remaining shelves

Appliance Operation

WARNING – SPOILAGE!
The owner is solely responsible for ensuring safe holding temperature levels for all food items. Failure to do so may result in unsafe food products. Loss or spoilage of products in your appliance is not covered by warranty. In addition to following recommended installation procedures, run the appliance for 24 hours prior to usage to verify operation

Startup

USER ACTION!
Before loading product, run your TRUE appliance empty for 24 hours to verify proper operation. Remember, our factory warranty DOES NOT cover product loss!

• The compressor is ready to operate when the appliance is purchased. All you need to do is plug in the appliance.
• Good air flow inside your TRUE appliance is critical. Take care to prevent product from pressing against the sides or back wall and coming within 4″ (101.6 mm) of the evaporator housing. Refrigerated air off the evaporator coil must circulate throughout the appliance for even product temperatures.
• Excessive tampering with the control could lead to service difficulties. If replacing the temperature control is ever needed, be sure to order the replacement from your TRUE dealer or recommended service agent.
• All covers and access panels must be in place and properly secured before operating this appliance.

Temperature Control & Light Switch Location

General Sequence of Operation — Refrigerator and Freezer Appliances

USER ACTION!
For more information regarding a appliance’s temperature control adjustment or general sequence of operation, please see our Temperature Control Adjustment—Sequence of Operation Manual in our resource library at truemfg.com/service-manuals/sequence-of-operation or scan the QR code.

When the appliance is plugged in:

• Interior lights will illuminate on glass door models (see Temperature Control & Light Switch location, pg. 17).

• An electronic control with digital display will illuminate (if installed).

• There may be a short delay before the compressor and/or evaporator fan(s) start. This delay may be determined by time or by temperature, which could be the result of an initial defrost event that will last at least 6 minutes.

• The temperature control/thermostat may cycle the compressor and evaporator fan(s) on and off together. Every appliance will require a defrost event to ensure the evaporator coil remains clear of frost and ice buildup. Defrost is initiated by a defrost timer or by the electronic control.
  EXCEPTION – Models TSID, TDBD, TCGG, and TMW do not have an evaporator fan(s).

• The temperature control/thermostat senses either an evaporator coil temperature or air temperature, NOT product temperature.

• An analog thermometer, digital thermometer, or electronic control display may reflect the refrigeration cycle swings of up and down temperatures, NOT product temperature. The most accurate method to determine an appliance’s operation is to verify the product temperature.

• Refrigerators with mechanical temperature controls will defrost during every compressor off-cycle.

• Freezers with mechanical temperature controls will defrost by time initiation as determined by a defrost timer.
  EXCEPTION – Models TFM, TDC, THDC and TMW require a manual defrost. The frequency of this manual defrost will depend on the appliance’s usage and ambient conditions.

• An electronic control with a digital display (if installed) will show dEF during defrost.
  NOTICE › The display may have a short delay before showing a temperature after a defrost event has expired and instead show dEF during a refrigeration cycle.

• Models with an analog or digital thermometer may show higher than normal temperatures during defrosting.

• A refrigerator will use the evaporator fans to clear the coil during defrosting.
  EXCEPTION – Models TSID, TDBD, and TCGG do not have an evaporator fan(s).

• A freezer will use heaters to clear the evaporator coil during defrosting.
  NOTICE › The evaporator coil heater and drain tube heater are only energized during defrost. Defrost is terminated when a specific evaporator coil temperature is reached or by a time duration.

Electronic Temperature Control Operation

Lock/Unlock the Control
Press and hold both the up and down arrows until the display shows PoF (locked) or Pon (unlocked)

Turn Off/On the Control

Risk of electric shock or burn! Powering off an electronic control or setting temperature controls to the 0 (off) position does not remove power from all components. Unplug the appliance or turn off the power supply before installation or servicing.
Turning off the control deactivates all electronic components connected to the control. Push and hold the power button until the display shows OFF (stand-by) or the current appliance temperature (powered).

View the Set Point
Changing the set point adjusts the appliance temperature to keep optimal product temperature. Press the set point SET button. The display shows the current set point.

Change the Set Point

1. With the control unlocked, press and hold the set point SET button for at least two (2) seconds. The display shows the current set point with C or F flashing.
2. With the up or down arrow buttons, adjust the set point.

Initiate Manual Defrost
A manual defrost clears accumulated frost and ice from the evaporator coil. The defrost will only terminate when a specific preset temperature or duration has been met.
With the control unlocked, press and hold the defrost button until the display shows dEF.

Change Display Readout

• The display can show the temperature in either Fahrenheit or Celsius.
• Press and hold the display readout °C °F button to change the system of measure.

Change Displayed Probe Temperature
Follow the instructions to change what probe temperature the display shows.

• P1: Air temperature
• P2: Coil temperature

1. With the display unlocked, press and hold both the set point SET button and the down arrow until the display shows HY. Release the buttons.
2. Press the down arrow until the display shows Lod.
3. Press the set point button. The display will show the current probe displayed
4. Press the up or down arrows to change the displayed probe.
5. Press the set point button to save the new setting. Wait for the display to show the current temperature

Maintenance & Servicing

WARNING!

• Only qualified technicians should install and service the appliance. For assistance finding a qualified technician, please visit our Service Company Locator at truemfg.com/support/servicelocator.
• Turn off and lockout all utilities (gas, electric, water) according to approved practices during maintenance or servicing.
  The appliance owner is responsible for performing a Personal Protective Equipment (PPE) Hazard Assessment and ensuring adequate protection during maintenance and cleaning procedures. Use appropriate tools, safety equipment, and PPE during installation and servicing.

Sharp Edges!

• Take care when moving, installing, cleaning, servicing, and maintaining the ice machine to avoid cuts. Be sure to take care when reaching under the ice machine or handling metal components.
• Stay clear of pinch point areas, such as the space between appliance doors and surrounding cabinetry. Take care closing doors with children nearby.

Risk of electric shock or burn!

• Powering off an electronic control or setting temperature controls to the 0 (off) position DOES NOT remove power from all components. Unplug the appliance or turn off the power supply before installation or servicing.
• DO NOT clean appliance with a pressure washer or hose.

Flammable refrigerant/insulation used! Have a licensed service provider service your unit to minimize the risk of possible ignition due to incorrect parts or improper service and to ensure the operator’s health and safety.
Crush or cut hazard! Keep clear when uncrating, installing, moving, or servicing the appliance. Slippery Surfaces! Moisture from improper drainage can create slippery surfaces near the appliance. It is your duty to immediately warn your customers of, and dry, the slippery surface. All wet floor areas must be marked with a wet floor sign.

USER ACTION!

• For additional maintenance instruction, please visit the media center at truemfg.com.
• Any appliance adjustments are to be made AFTER the appliance has been verified level and properly supported.

NOTICE!
The appliance owner is responsible for maintaining the appliance as described in the installation manual. Routine care and maintenance procedures are not covered by TRUE’s warranty.

Component Replacement

• Replace components with original equipment manufacturer (OEM) components such as those shown in fig. 1. OEM parts minimize the risk of possible ignition due to incorrect parts.Use of non-OEM components may void TRUE’s warranty.
• Have a licensed service provider service your unit to minimize the risk of possible ignition due to incorrect parts or improper service and to ensure the operator’s health and safety.

Recommended Maintenance
See recommended maintenance tasks and frequencies below. Some tasks may be required more frequently based on your installation

Verify the appliance maintains product temperature.

|

X

|

X

|

X

Inspect power cord for damage; if damaged, replace immediately.

|

X

|

X

|

X

Verify the power cord is fully plugged into the wall receptacle

| | |

X

Inspect the overall condition of the appliance and its components (such as castors, doors, and hinges).|

X

|

X

|

X

Verify operation of all moving parts (such as fan motors, doors and door cords).| | |

X

Check physical condition of all gaskets; verify gaskets seal correctly.

| |

X

|

X

Inspect any lamps, lamp holder connections, LED modules, and LED module connections.|

X

|

X

|

X

Check all condenser coils (fronts and backs)for dust and debris; if present, clear the debris.|

X

|

X

|

X

Check physical condition of all condenser coils and evaporator coils; straighten coil fins as needed.| |

X

|

X

Check all evaporator coils for dust and debris; if present, clear the debris.| |

X

|

X

Verify the drain line is clear of debris.

| |

X

|

X

• Model:
• Serial Number

Condenser Coil Cleaning

• The appliance owner is responsible for performing a Personal Protective Equipment (PPE) Hazard
• Assessment and ensuring adequate protection during maintenance and cleaning procedures.
• Use appropriate tools, safety equipment, and PPE during installation and servicing.

Risk of electric shock or burn!

• Unplug the appliance or turn off the power supply before installation or servicing.
• DO NOT clean appliance with a pressure washer or hose.
  Sharp edges! Coil fins are sharp and metal components can have sharp edges. Take care when moving, installing, cleaning, servicing, and maintaining the appliance to avoid cuts. Risk of eye injury! Airborne dust and debris can cause eye injury. Eye protection recommended.

NOTICE!
The cleaning of the condenser coil is not covered by warranty!

Required Tools
Required tools include (but may nit be limited to) the following

• Ladder [ > 6′ (1.8m)]
• Eye protection
• Gloves
• Phillips Screwdriver or Bit Driver
• Stiff Bristle Brush
• Flashlight
• Tank of Compressed Air
• Vaccum Cleaner
• Drill (optional)

Procedure

1. Unplug the unit or turn off the power supply.

2. Remove the front shroud(s). See fig. 1.
   NOTICE › On FOUR SECTION UNITS, the front shrouds are connected. See fig.

4. With a stiff bristle brush, carefully clean accumulated dirt from the front condenser coil fins See fig. 3.

5. With dirt removed from the surface of the coil, use a flashlight to verify that you can see through the coil and observe the condenser fan blade spinning. See fig. 4.

6. If the view is clear, vacuum any dirt around the condensing unit area, reinstall the front shroud(s), and then restore power and verify operation.

7. If the view is still blocked with dirt, proceed to the next step.

8. Gently blow compressed air or CO₂ through the coil until it is clean.

9. Carefully vacuum any dirt around the condensing unit area.

10. Reinstall the front shroud(s), restore power to the unit, and verify operation.

Additional Information
If you have any questions, please contact your local TRUE Manufacturing Service Department. See the front cover for locations and contact information.
DO NOT place any filter material in front of the condensing coil

General Surface Care & Cleaning

WARNING!

• Risk of electrical shock or fire!
• DO NOT clean appliance with a pressure washer or hose.
• Slippery Surfaces! Moisture from improper drainage can create slippery surfaces near the appliance. It is your duty to immediately warn your customers of, and dry, the slippery surface. All wet floor areas must be marked with a wet floor sign.
• The appliance owner is responsible for performing a Personal Protective Equipment (PPE) Hazard
• Assessment and to ensure adequate protection during maintenance and cleaning procedures.
• Use appropriate tools, safety equipment, and PPE during installation and servicing.

Gaskets

• Clean gaskets with warm soapy water.
• DO NOT use sharp tools or knives to scrape a gasket.
• Avoid full-strength cleaning products.

Interior

• Clean interior surfaces with a mild solution of baking soda and water to help reduce odor; DO NOT use harsh or abrasive cleaners.
• For plastic or powder-coated parts, use warm soapy water to clean DO NOT use stainless steel cleaners or similar solvents.

Exterior

• For plastic or powder-coated parts, use warm soapy water to clean DO NOT use stainless steel cleaners or similar solvents.
• DO NOT clean stainless steel with steel wool or abrasive products. DO NOT use detergents or degreasers with chlorides or phosphates

Stainless Steel Care & Cleaning

USER ACTION DO NOT use any steel wool, abrasive, or chlorine based products to clean stainless steel surfaces.

Stainless Steel Opponents
Three basic things can break down your stainless steel’s passivity layer and allow corrosion to form.

• Scratches from wire brushes, scrapers, steel pads, and other items that can be abrasive to stainless steel’s surface.
• Deposits left on your stainless steel can leave spots. You may have hard or soft water depending on what part of the country you live in. Hard water can leave spots. Hard water that is heated can leave deposits if left to sit too long. These deposits can cause the passive layer to break down and rust your stainless steel. All deposits left from food prep or service should be removed as soon as possible.
• Chlorides are present in table salt, food and water, as well as in household and industrial cleaners. These are the worst type of chlorides to use on stainless steel

Stainless Steel Cleaning and Restoration

• Stainless steel cleaners must be free of phosphates, chlorine, chloride, and ammonia.
• True offers environmentally-friendly cleaner and polish through our True Store at store.trueresidential.com/products/stainless-steel-clean-polish-kit.

Custom Painted Appliance and Hardware
For painted doors and other surfaces, use a mild solution of soap and water with a soft microfiber cloth.

8 Tips to Help Prevent Rust on Stainless Steel

• Maintain the Cleanliness of Your Equipment
  Avoid build-up of hard stains by cleaning frequently. Use cleaners at the recommended strength (alkaline chlorinated or non-chloride).

• Use the Correct Cleaning Tools
  Use non-abrasive tools when cleaning your stainless steel products. The stainless steel’s passive layer will not be harmed by soft cloths and plastic scouring pads.

• Clean Along Polishing Lines
  Polishing lines (“grain”) are visible on some stainless steels. Always scrub parallel to polishing lines when visible. Use a plastic scouring pad or soft cloth when you cannot see the grain.

• Use Alkaline, Alkaline-Chlorinated or Non-Chloride Cleaners
  While many traditional cleaners are loaded with chlorides, the industry is providing an ever increasing choice of non-chloride cleaners. If you are not sure of your cleaner’s chloride content, contact your cleaner supplier. If they tell you that your present cleaner contains chlorides, ask if they have an alternative.
  Avoid cleaners containing quaternary salts, as they can attack stainless steel, causing pitting and rusting.

• Rinse
  When using chlorinated cleaners, you must rinse and wipe dry immediately. It is better to wipe standing cleaning agents and water as soon as possible. Allow the stainless steel equipment to air dry. Oxygen helps maintain the passivity film on stainless steel. Never Use Hydrochloric Acid (Muriatic Acid) on Stainless Steel Even diluted, hydrochloric acid can cause corrosion, pitting and stress corrosion cracking of stainless steel.

• Water Treatment
  To reduce deposits, soften hard water when possible. Installation of certain filters can remove corrosive and distasteful elements. Salts in a properly maintained water softener can also be to your advantage. Contact a treatment specialist if you are not sure of the proper water treatment.

• Regularly Restore & Passivate Stainless Steel
  Stainless steel gets its stainless properties from the protective chromium oxides on its surface. If these oxides are removed by scouring, or by reaction with harmful chemicals, then the iron in the steel is exposed and can begin to oxidize, or rust. Passivation is a chemical process that removes free iron and other contaminants from the surface of stainless steel, allowing the protective chromium oxides to re-form.

Door Adjustments & Reversal
Verify door alignment and operation before adjusting the alignment or tension.

Alignment Adjustment

NOTICE!
Before adjusting doors down, be sure to remove the door shipping plate! Reinstall the door shipping plate screws. See figs. 1 and 2.

Turn the door alignment adjustment screw to adjust the door alignment. See fig. 3.

• Clockwise turn: Adjust doors down
• Counterclockwise turn: Adjust doors up

Tension Adjustment
Doors should be self-closing when opened 2-3” (50.8-76.2 mm). Turn the door tension adjustment screw to adjust the door tension. See fig. 4.

• Clockwise turn: Decrease door tension
• Counterclockwise turn: Increase door tension

Removal

• Assistance recommended! Door weight exceeds 50 lb (22.7 kg). Do not lift or support the door by the handle.
• Crush or cut hazard! Doors are heavy. Be prepared to support the door’s weight during removal. Do not lift or support the door by the handle

Required Tools
Required tools include (but may not be limited to) the following:

• Phillips Screwdriver or Bit Driver
• Needle Nose Pliers
• Drill (optional)

Procedure

1. Remove the door tension. See “Tension Adjustment” (pg. 33).

2. Disconnect the hold-open bracket from the appliance. See fig. 5.

3. Disconnect the top of the door from the appliance.
   NOTICE › Be prepared to support the door’s weight.

4. Open the door approximately 70°.

5. With needle nose pliers, compress the hinge pin (see fig. 6).

6. While compressing the hinge pin, carefully pull the top of the door away from the appliance.

7. Lift the door (by the frame) from the bottom hinge. Carefully set the door aside.

8. Do not lift the door by the handle.

9. The torsion rod may remain in the torque master hole when lifting the door. If so, have an assistant lift the torsion rod out of the hole. See fig. 7.

Installation

• Assistance recommended! Door weight exceeds 50 lb (22.7 kg). Do not lift or support the door by the handle.
• Crush or cut hazard! Doors are heavy. Be prepared to support the door’s weight during removal. Do not lift or support the door by the handle

Required Tools
Required tools include (but may not be limited to) the following:

• Phillips Screwdriver or Bit Driver
• Rubber Mallet (possible)
• Drill (optional)

Procedure

1. Lift the door (by the frame) and set it in the torque master hole. Be sure the door is fully seated.
   NOTICE › Do not lift the door by the handle.

2. Hold the door perpendicular to the appliance.

3. Align the hinge pin (see fig. 8). Then, push the door’s top towards the appliance until the hinge pin clicks into place.
   NOTICE › Getting the hinge pin fully seated may require a rubber mallet.

4. Verify the hinge pin securely holds the door. Pull down on the door.

5. Install the hold-open bracket onto the appliance. See fig. 9.

6. Add door tension until the door gently self-closes from 2-3” (50.8-76.2 mm). See “Tension Adjustment” (pg. 33).

7. Verify door alignment. Adjust alignment as needed. See “Alignment Adjustment” (pg. 33).

Reversal

• Assistance recommended! Door weight exceeds 50 lb (22.7 kg). Do not lift or support the door by the handle.
• Crush or cut hazard! Doors are heavy. Be prepared to support the door’s weight during removal. Do not lift or support the door by the handle.

NOTICE!

• Only the rightmost doors on N sides can be reversed. See your full model name.
• Only freezer doors contain wires.

Required Tools
Required tools include (but may not be limited to) the following:

• Phillips Screwdriver or Bit Driver
• Needle Nose Pliers
• 7/16” Socket wrench
• Putty Knife
• 1/4” Hex Head Driver
• Drill (optional)

Procedure

1. Locate the replacement torque master plate and cover plate in the interior packaging with the leveling tools. See fig. 10. Set aside.

2. Remove the door. See “Removal” (pg. 34).

3. Carefully lay the removed door handle-side down.

4. Reverse the door.

5. Remove the wire cover from the door’s side. See fig. 11.

6. If applicable, disconnect the hinge pin wires. See figs. 12 and 13.

7. Remove the hinge pin.

8. Carefully remove the torsion rod.
   NOTICE › Removing the torsion rod may require slightly rotating the rod to get the torsion rod cap to clear the door. See fig. 14.

9. Install the torsion rod in the opposite side

10. Install the hinge pin in the opposite side. If applicable, connect the hinge pin wires as follows:

11. Hinge pin white to door white

12. Hinge pin red to door black

13. Ground to door

14. Reinstall the wire cover.

15. Remove the hold-open bracket.

16. Remove the plastic cap. See fig. 15

17. Swap the hold-open bracket and plastic cap locations.
    NOTICE › Hold-open bracket installs with the convex side facing the door.

18. Move the magnet assembly to the opposite side.
    NOTICE › Magnet assembly holes are predrilled

19. If applicable, move the hinge pin plug to the opposite side. See fig. 16.

20. If applicable, move the hinge pin cover to the opposite side. See fig. 17.

21. Remove the torque master assembly and the existing cover. See fig. 18.

22. Move the torque master to the replacement torque master plate. See fig. 19.

23. Install the replacement cover and replacement torque master assembly on the opposite sides.
    NOTICE › Be sure to install the replacement torque master assembly with the alignment adjustment screw out. See fig. 20.

24. Install the reversed door. See “Installation” (pg. 35).

Optional Accessories

Not included

• Only qualified technicians should install and service the appliance. For assistance finding a qualified technician, please visit our Service
• Company Locator at truemfg.com/support/servicelocator.
• Turn off and lockout all utilities (gas, electric, water) according to approved practices during maintenance or servicing.
• The appliance owner is responsible for performing a Personal Protective Equipment (PPE) Hazard
• Assessment and ensuring adequate protection during maintenance and cleaning procedures.
• Use appropriate tools, safety equipment, and PPE during installation and servicing.

Sharp Edges!

• Take care when moving, installing, cleaning, servicing, and maintaining the ice machine to avoid cuts. Be sure to take care when reaching under the ice machine or handling metal components.
• Stay clear of pinch point areas, such as the space between appliance doors and surrounding cabinetry. Take care closing doors with children nearby.
  Crush or cut hazard! Keep clear when uncrating, installing, moving, or servicing the appliance.

Sharp Edges!

• Take care when moving, installing, cleaning, servicing, and maintaining the ice machine to avoid cuts. Be sure to take care when reaching under the ice machine or handling metal components.
• Stay clear of pinch point areas, such as the space between appliance doors and surrounding cabinetry. Take care closing doors with children nearby.
• Crush or cut hazard! Keep clear when uncrating, installing, moving, or servicing the appliance.
• Risk of electrical shock or fire!
• Powering off an electronic control does not remove power from all components. Unplug the appliance or turn off the power supply before installation orservicing.

Heated Drain Pan (HDP)

True offers a heated drain (HDP) pan to help ensure the condensate drain pan does not overflow in high usage and/or high ambient conditions. The HDP is an option only if required for the application.

Procedure

1. Unplug the unit or turn off the power supply.
2. Plug the HDP into the refrigeration deck electrical box. See fig. 1.
3. Position the HDP underneath the condensate drain pan overflow nozzle. See fig. 2.
4. Fold the HDP tabs over the condensate drain pan. See fig. 3.
5. Secure the HDP power cord away from hot or moving parts.

Warranty Information

(USA & Canada Only)

THREE-YEAR PARTS & LABOR WARRANTY

TRUE warrants to the original purchaser of every new TRUE refrigerated unit, the cabinet, and all parts thereof, to be free from defects in material or workmanship, under normal and proper use and maintenance service as specified by TRUE and upon proper installation and start-up by the instruction packet supplied with each TRUE unit. TRUE’s obligation under this warranty is limited to a period of three (3) years from the date of the original installation. Any warranty coverage is dependent on the purchase date of the cabinet being within 39 months of the original ship date from TRUE. Any part covered under this warranty that is determined by TRUE to have been defective within this time frame is limited to the repair or replacement, including labor charges, of defective parts or assemblies. The labor warranty shall include standard straight-time labor charges only and reasonable travel time, as determined by TRUE. The warranty does not cover standard wear parts which include door gaskets. Warranty also does not cover issues caused by improper installation or lack of basic preventative maintenance.

HYDROCARBON COMPRESSOR DECK WARRANTY
Compressors determined by TRUE to have been defective within the THREE (3) year time period will, at TRUE’s option, be either repaired or replaced with a compressor or compressor parts of similar design and capacity.
The compressor warranty will be voided if the following procedure is not carefully adhered to:

1. This system contains R290 refrigerant and polyol ester lubricant. The polyol ester lubricant has rapid moisture-absorbing qualities. If long exposure to the ambient conditions occur, the lubricant must be removed and replaced with new. For oil amounts and specifications please call TRUE technical service department (855-372-1368). Failure to comply with the recommended lubricant specification will void the compressor warranty.
2. Drier replacement is very important and must be changed when a system is opened for servicing. An OEM exact replacement should be used. The new drier must also be the same capacity as the drier being replaced.
3. Micron-level vacuums must be achieved to ensure low moisture levels in the system. 500 microns or lower must be obtained.
4. All True Good Refrigeration Practices must be followed. Visit www.TrueMfg.com to view Good Refrigeration Practices under the Warranty Claim Form.

WARRANTY CLAIMS
All claims for labor or parts must be made directly through TRUE. All claims should include: model number of the unit, the serial number of the unit and refrigeration deck, proof of purchase, date of installation, and all pertinent information supporting the existence of the alleged defect. In case of the warranty compressor, a picture of the compressor model tag must be returned to TRUE along with above listed information. For warranty claim information, visit www.truemfg. com/ Support/Warranty-Support. Failure to notify TRUE within three (3) months of the defect giving rise to the breach will bar any remedy under warranty. True reserves the right to request any failed part covered under warranty to be returned.

WHAT IS NOT COVERED BY THIS WARRANTY

• TRUE’s sole obligation under this warranty is limited to either repair or replacement of parts, at TRUE’s option and subject to the additional limitations below. This warranty neither assumes nor authorizes any person to assume obligations other than those expressly covered by this warranty.
• NO CONSEQUENTIAL DAMAGES. True is not responsible for economic loss; profit loss; or special, indirect or consequential damages, including without limitation, loss or damage arising from loss of product, whether or not on account of failure of refrigeration.
• WARRANTY IS NOT TRANSFERABLE. This warranty is not assignable and applies only in favor of the original purchaser/user to whom delivered. ANY SUCH ASSIGNMENT OR TRANSFER SHALL VOID THE WARRANTIES HEREIN MADE AND SHALL VOID ALL WARRANTIES, EXPRESS OR IMPLIED.
• IMPROPER USAGE/INSTALLATION/MAINTENANCE. TRUE assumes no liability for parts or labor coverage for component failure or other damages resulting from improper usage or installation or failure to clean and/or maintain the product as outlined in the installation manual provided with the unit.
• RELOCATION FOR REPAIR. True is not responsible for the cost to move the TRUE unit or any other fixture or piece of equipment for any reason from its position of operation on the user’s premises to make a warranty repair.
• NON-OEM PARTS. OEM parts will be provided under this warranty free of charge to the end-user. True is not responsible for defects or damage caused by parts not approved by TRUE. Warranty will be voided for any damage caused by a non-OEM part.
• ALTERATION, NEGLECT, ABUSE, MISUSE, ACCIDENT, DAMAGE DURING TRANSIT OR INSTALLATION, FIRE, FLOOD, ACTS OF GOD. TRUE is not responsible for the repair or replacement of any parts that TRUE determines have been subjected after the date of manufacture to alteration, neglect, abuse, misuse, accident, or damage during transit or installation, fire, flood, or act of God.
• IMPROPER ELECTRICAL CONNECTIONS. TRUE is not responsible for the repair or replacement of failed or damaged components resulting from incorrect supply voltage, the use of extension cords, low voltage, or unstable supply voltage.
• NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE: THERE ARE NO OTHER WARRANTIES, EXPRESSED, IMPLIED OR STATUTORY, EXCEPT AS SET FORTH IN THIS WARRANTY STATEMENT. THESE WARRANTIES ARE
• EXCLUSIVE AND INSTEAD OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTY AND MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.
• OUTSIDE THE US & CANADA: This warranty does not apply to, and TRUE is not responsible for, any warranty claims made on products sold or used outside of the US and Canada

ENVIRONMENTAL ATTRIBUTES

• Any environmental attributes, including environmental offset credit rights, concerning TRUE® refrigeration units manufactured after September 1, 2015, shall remain the property of True Manufacturing Co., Inc. and are not transferred.
• This warranty only applies to units shipped from True’s manufacturing facilities after January 1, 2023 for US and Canada.

www.truemfg.com

References

• P65warnings.ca.gov
• Collections - True Residential

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