SERVER SE-SS-T Touchless Express Condime Instruction Manual

SE-SS-T Touchless Express Condime

Product Information

The product is a touchless express unit featuring PerfectSenseTM
Technology. It is available in the following models:

• SE-SS-T
• SE-SS-TDI
• SE-3-T
• SE-3-TDI
• SE-5-T
• SE-5-TDI

Product Usage Instructions

The drop-in unit can be used either on a countertop surface or
dropped into an opening in a countertop.

Model Number and Recommended Countertop Opening Size

Power Supply/Cord

The power supply/cord required for the different models are as
follows:

• 100257, 100366, 100258, 100368, 100468, 100469, 100493 &
  100446: Power Supply/Cord 100273 (100-240V NEMA 5-15)

• 100572 & 100573: Power Supply/Cord 100417 (100-240V
  UK)

• 100452 & 100454: Power Supply/Cord 100418 (100-240V
  AUST)

• 100451 & 100453: Power Supply/Cord 100605 (100-240V
  EURO)

Lid Assembly

The lid assembly includes the following components:

• Pouch Support (07159)
• Replacement Lid Assembly (100295, 100624, 100465, 100443)
• Pump (100264)
• Shroud (Replacement Feet Available: 92098)
• Brush (82049)

Replacement Shroud

The replacement shroud required for the different models are as
follows:

• 100257, 100366: 100297
• 100451, 100452: 100296
• 100573: 100464
• 100258, 100368: 100487
• 100453, 100454: 100490
• 100469: 100442

Safety

Ensure that the unit is properly grounded by plugging all three
prongs of the cord plug into the power source. The unit has
different plug models for different regions, such as US NEMA 5-15
plug models (UL listed), Euro, UK, and Australian plug models (CE
listed).

It is important to comply with local food and safety regulations
regarding temperature requirements for storing and serving food.
Clean, rinse, sanitize, and dry parts daily or regularly to meet
local sanitization requirements. The pump is not acceptable for
dispensing potentially hazardous foods according to NSF
International.

Flavor Decal Installation

The unit comes with a set of Flavor Decals for product
identification. Peel the appropriate flavor decal from the sheet
and carefully place it centered and level above the black User
Interface Decal on the slanted surface of the lid.

Touchless Server Express®
Featuring PerfectSenseTM Technology
Used with pouches up to 1½ gallons with 16mm fitments.
MODELS: SE-SS-T SE-SS-TDI SE-3-T SE-3-TDI SE-5-T SE-5-TDI
Thank You
for purchasing our Touchless Server Express® Pouched Condiment Dispenser. This portion controlled unit is sealed and sanitary, achieves excellent evacuation and has only a few parts for easy clean-up. SIMPLIFY CONDIMENT MANAGEMENT–GO TOUCHLESS

TABLE OF CONTENTS
AVAILABLE MODELS………………………………….3 DROP-IN UNIT INFO………………………………….. 4 PUMP PARTS BREAKDOWN……………………….4 COMPLETE PARTS BREAKDOWN……………….5 SAFETY INFORMATION………………………………6 FLAVOR DECAL INSTALLATION…………………..6 PUMP ASSEMBLY……………………………………… 7 SETUP………………………………………………………. 8 HOW TO OPERATE……………………………………. 10 SENSOR LIGHT…………………………………………. 11 TAKE-DOWN & DISASSEMBLY……………………..12 CLEANING………………………………………………… 13 TROUBLE SHOOTING…………………………………14

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Manual #EM_100235_RevH 082322

TOUCHLESS EXPRESSTM MODELS

SE-SS-T 100257 – USA MARKET 100366 – EXPORT 100451 – EURO 100452 – AUST 100572 – UK Single
SE-3-T 100468 – USA MARKET Triple

SE-SS-TDI 100258 – USA MARKET 100368 – EXPORT 100453 – EURO 100454 – AUST 100573 – UK Single Drop-In
SE-3-TDI 100469 – USA MARKET Triple Drop-In

SE-5-T 100493 – USA MARKET Quintuple

SE-5-TDI 100446 – USA MARKET Quintuple Drop-In

Page 3

DROP-IN UNITS

Drop-in unit can be used either on a countertop surface or can be dropped into an opening in a countertop.

MODEL NUMBER
100258 / 100368 100453 / 100454 / 100573 100469 100446

RECOMMENDED COUNTERTOP OPENING SIZE 6 3/8″ x 8 1/2″
16 3/8″ x 8 1/2″ 27 3/16″ x 8 1/2″

PUMP MODEL 100264
DOME 07399 PINCH VALVE 07798 PUMP HOUSING 07388

TUBE 07089
CONNECTOR 07381

DISCHARGE FITTING SMALL 07795, MEDIUM 07796, or LARGE 07797

POWER SUPPLY/CORD

Power Supply/Cord 100273 (100-240V NEMA 5-15) Models: 100257, 100366, 100258, 100368, 100468, 100469, 100493 & 100446

Power Supply/Cord 100417 (100-240V UK) Models: 100572 & 100573

Power Supply/Cord 100418 (100-240V AUST) Models: 100452 & 100454

Power Supply/Cord 100605 (100-240V EURO) Models: 100451 & 100453

Page 4

PARTS – TOUCHLESS SERVER EXPRESS®

LID ASSEMBLY
*POUCH SUPPORT 07159

MODEL
100257 / 100366 100258 / 100368 100451 / 100452 100572 / 100453 100573 / 100454 100468 / 100469 100493 / 100446

REPLACEMENT LID ASSEMBLY
100295
100624
100465 100443

PUMP 100264 See page 4 for individual pump parts.
SHROUD
Replacement Feet Available 92098
11″ BRUSH 82049

MODEL
100257 / 100366 100451 / 100452 100573 100258 / 100368 100453 / 100454 100469 100468 100493 100446

REPLACEMENT SHROUD
100297
100296
100464 100487 100490 100442

Flavor Decal Sheet 100246

MODELS

REPLACEMENT SENSOR DIVIDER KITS/QTY NEEDED

100468 & 100469 100580 (1)

100493 & 100446 100580 (2)

*For Express Singles, an 07159 pouch support may be substituted with a 100280 vessel. These parts are interchangable and function the same.

100280 VESSEL

Page 5

SAFETY

WARNING-
ELECTRICAL SHOCK COULD OCCUR This unit must be earthed or grounded. This requires all three prongs (terminals) on cord plug to be plugged into power source.
Patent #: 10961105
US NEMA 5-15 plug models are UL listed. Euro, UK & Australian plug models are CE listed.

According to food and safety regulations, most foods must be stored and/or served at certain temperatures or they could become hazardous. Check with local food and safety regulators for specific guidelines.
Be aware of the product you are serving and the temperature the product is required to maintain. Server Products, Inc. can not be responsible for the serving of potentially hazardous product.
IMPORTANT
Clean, rinse, sanitize, and dry parts daily or regularly to comply with local sanitization requirements.
NSF International lists this pump as: “Not acceptable for dispensing potentially hazardous foods.”

FLAVOR DECAL INSTALLATION
Unit comes with a set of Flavor Decals to place on the unit for product identification. Peel appropriate flavor decal from sheet and place it carefully center and level right above the black User Interface Decal on the slanted surface of the lid.
Flavor Decal Sheet 100246

Page 6

PUMP ASSEMBLY
1 INSERT PINCH VALVE
into pump housing.
TIP: Squeeze the pinch valve open before installation to ensure it isn’t stuck shut.

WASH ALL PARTS PROPERLY BEFORE USE. See page 12.

2 INSTALL DOME
Press dome into housing fully.
Ensure valve flap covers bottom opening.

Wrap loop around lower opening to secure dome.

3 INSTALL TUBE
Lubricate with a small amount of clean water. Rotate and position until both pegs on housing fit into holes on tube.

4 INSERT CONNECTOR
Lubricate with a small amount of clean water.
Rotate and position until both pegs on connector fit into holes on tube. Connector must point away from end of discharge tube.

5 SELECT DISCHARGE FITTING

CONSISTENCY OF WHAT YOU DISPENSE
THIN (hot sauce) THICK (ketchup or mustard) THICKER (relish or tartar sauce)

SUGGESTED FITTING SIZE
SMALL MEDIUM LARGE

Fittings are marked small, medium or large on bottom.

6 INSERT DISCHARGE FITTING
into pump housing discharge tube.
Place loop of fitting around peg on end of discharge tube to secure.

Page 7

SETUP

PRACTICE SAFETY. WASH ALL PARTS PROPERLY BEFORE USE. See page 11.

IMPORTANT!

Before first use and periodically throughout operation, clean sensor window with a microfiber cloth to keep it free of debris in order to function properly.

1 ATTACH POUCH TO PUMP
Firmly press piercing connector into center of pouch fitment.
An audible click indicates a secure connection.

TIP: Prime the pump. Push the dome to draw food up towards the discharge tube.

CLICK

2 INSTALL PUMP
Slide pouch and pump into pouch support within shroud.
Align pump guides into slots in shroud.

Page 8

3 PLACE LID ON TOP
Align slots on front of lid with tabs on front of shroud and pull locking spring pin out on back of lid and push down into locking position. Release locking spring pin to lock into position.

Placing lid on shroud

Aligning lid slots with shroud tabs

For single units, pulling locking spring pin out to lock the back of the
lid into position

For multiple units, secure lid latches on both sides of the lid

4 PLUG UNIT INTO POWER SOURCE
Make sure power inlet supply connector is plugged into the back of the lid and to plug cord into the power supply and into the outlet.

Inlet supply connector being
plugged in

Cord plugged into the power supply

5 TURN UNIT ON
Press switch on back of lid to the on position.

6 PRIME PUMP
If you did not prime pump before installing the pump and pouch, you can do so by either pressing the manual dispense button or actuate the auto dispense sensor until product fills the discharge tube.

AUTO DISPENSE
Hold hand over sensor window for touchless operation.

Pump primed with food product seen in discharge tube.

Page 9

HOW TO OPERATE
TOUCHLESS DISPENSE
Place one hand over sensing window while holding portion cup or food item underneath dispensing point.
HOW IT WORKS
· The sensing window detects your hand 1″ to 3″ away from the surface of the window. · Unit will not dispense product if cleaning the surface of the sensing window because it’s
within 1″. · If hand is held through an entire dispense cycle, the dispenser will dispense approximately 1
oz of product and then stop. You will need to pull your hand away and then replace hand back over the sensing window to start another portion. · If hand is pulled away prior to a full cycle, the unit will stop dispensing and the portion will be less than 1 oz.
MANUAL DISPENSE
For manual dispense to prime, press the area below the sensor window.

• Page 10

SENSOR LIGHT
WHAT DO THE DIFFERENT SENSOR LIGHT COLORS MEAN?
· Sensor light color sequences at time of dispenser power up. First there will be a blue sensor light that will flash, then a green sensor light, then a red sensor light and finally a blue sensor light that will appear and stay lit, indicating the dispenser is in a ready state to begin dispensing.
· A green sensor light will appear when the sensor is triggered by a break in the sensing “beam” (hand over sensor). It stays green through the dispensing cycle and won’t turn back to blue until the sensing “beam” is clear (remove hand).
· A red sensor light will appear if a dispense cycle is interupted before completion. The red light will stay on until the unit is reset. Reset the unit by powering the unit down and then powering the unit up again.
· A red sensor light that stays on or flashes on and off indicates that there may be a control board problem.
· If dispenser continues to run after any dispense cycle, this may indicate a problem with the cam switch.
WHAT IF THERE IS NO SENSOR LIGHT?
· Make sure power inlet supply connector is plugged into the back of the lid and that the cord is plugged into a power source and into the power supply all the way.

Inlet supply connector being
plugged in

Cord plugged into the power supply

· Make sure the power switch on the back of the lid is pressed to the “On” position.

· Ensure that the lid is securely attached to the shroud and locked into place with the spring pin or lid latches. If lid is not securely tight and in the locked position, the cover safety switch release may not be fully engaged and the unit will not power up.
· If the electrical system or gearmotor fails, there will be no light on at all. If this happens or the dispenser stops working for some reason and you rule out the power supply, turn the power switch to the “Off” position, unplug the power inlet supply connector from the back of the lid for 5 seconds and then plug the connector back into the power inlet and then power the switch to the “On” position. This sequence of operations will make the mechanical and electrical system reset the system to the home or start position.
· No sensor light at any time may indicate a control board problem.
Page 11

TAKE-DOWN & DISASSEMBLY

1 POWER DOWN
Turn power switch to the “Off” position and unplug unit from the power source.

2 REMOVE LID
For single units, pull locking spring pin out on the back of the lid and pull lid up then slide the lid forward to disengage lid slots from the shroud tabs on front of the unit. For multiple units, release locking latches on both sides of lid and pull lid up then slide the lid forward to disengage lid slots from the shroud tabs on front of the unit.
3 REMOVE PUMP & POUCH

For singles, pull locking spring pin out to unlock the back of
the lid

For multiples, release locking latches prior
to removing lid

4 DETACH PUMP FROM POUCH

5 FLUSH & RINSE PUMP
Place lower end of pump into container of hot water. Pump until all remaining product is expelled and only water flows from discharge tube.

6 DISASSEMBLE

Page 12

CLEANING
WARNING-
ELECTRICAL SHOCK COULD OCCUR
· Electrical components of unit could be damaged from water exposure or any liquid.
· Never immerse lid into water or any liquid.
· Never use any water jet or pressure sprayer on lid.
· Ensure unit is “OFF” and unplugged.
Pump 100264
1 CLEAN Remove lid and pull out pump. After disassembling pump, clean all parts with soap and hot water.

2

RINSE
fully with clear water.

3 SANITIZE all parts according to local sanitization requirements. All parts in contact with food must be sanitized.

YES!
Use dishwashing soap and hot water
· External surfaces may be wiped clean with a clean damp cloth.
· Dry all parts fully with a clean soft cloth.
· Glass and surface cleaners approved for use in food contact areas may be used.
· Do not use abrasive, caustic or ammonia based cleansers.
· Do not use metal scrapers or cleaning pads that could scratch surfaces.
IMPORTANT!
Periodically clean sensor window with a microfiber cloth to keep it free of debris in order to function properly.

4 AIR DRY all parts fully.

CARE OF STAINLESS STEEL

This unit is constructed with stainless steel– one of the best materials for food serving and storage.
If you notice corrosion beginning on any stainless steel surface, you may need to change the cleansing agent, sanitizing agent, or the cleaning procedures you are using.

· A mildly abrasive nylon or brass brush may be used to remove any stubborn food or mineral deposits on interior surfaces of unit.
· Fully rinsing and drying all parts can help prevent corrosion. Elements and minerals in tap water can accumulate on stainless steel parts and create corrosion.
· Do not use products containing acids, alkalines, chlorine, or salt. These agents can corrode stainless steel.
Page 13

TROUBLESHOOTING

DIFFICULT TO ATTACH PARTS?
· Wet parts with clean water to help fit.

TIP: Squeeze the pinch valve open before installation to ensure it isn’t stuck shut.
UNIT DOES NOT TURN ON?
· Ensure power inlet supply connector is plugged into the back of the lid.
· Make sure to plug cord into power supply. · Ensure power is available from source. · Ensure power switch is on the “On” position. · If still not working, turn the power switch to
the “Off” position, unplug the power inlet supply connector from the back of the lid for 5 seconds, then plug it back in and turn the power switch to the “On” position. This makes the mechanical and electrical system reset to the start position. · Ensure lid is fastened to shroud with spring pin(s).
UNIT DISPENSES ERRATICALLY
· Ensure sensor window is clean of debris or water and the window film is not damaged or scratched.
SERVER PRODUCTS LIMITED WARRANTY
This Server product is backed by a two-year limited warranty against defects in materials and workmanship. See Server-Products.com for details.

PRODUCT DOESN’T PUMP?
· Ensure pinch valve is inserted in housing. · Ensure connector is snapped fully in place to
fitment in pouch. · Ensure pump is properly attached to pouch. · Clean pump thoroughly. · Ensure pump is properly installed into retaining
slots inside front wall of shroud.
DOME POPS OFF?
· Clean thoroughly. Food residue could prevent a tight seal between dome and housing.
· Ensure dome edges are flush with housing.
UNIT TRIPS THE BREAKER? (GROUND FAULT INTERRUPTER)
· Never expose electrical components to water or liquid. This may result in damage. Unit may not function. If electrical components have gotten wet:
· Turn off unit and unplug. · Allow unit to dry completely.
GENERAL SERVICE, REPAIR OR RETURNS
Before sending any item to Server Products for service, repair, or return, contact Server Products customer service to request a Return Authorization Number. Merchandise must be sent to Server Products with this number. Service is extremely prompt. Typically, units are repaired and ship out within 48 hours of receipt.
Merchandise being returned for credit must be in new and unused condition and not more than 90 days old and will be subject to a 20% restocking charge.

NEED HELP?
Server Products Inc.
3601 Pleasant Hill Road Richfield, WI 53076 USA
Chat with us!
[email protected] 262.628.5600 | 800.558.8722

Please be prepared with your Model, P/N and Series located on the lid or base of the unit.

Example:

MODEL XXXX P/N SERIES ##X ##X

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Manual #EM_100235_RevH 082322

References

• products.com
• Server Products
• Chat now
• Server Products
• Warranty Information | Server Products

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