poly C3220 Series Corded Headset With Inline Call Control User Guide

poly C3220 Series Corded Headset With Inline Call Control

Product Information

Specifications

• Product Name: Blackwire 3200 Series
• Type: Corded headset with inline call control

Overview
The Blackwire 3200 Series is a corded headset with inline call control. It features an inline controller with buttons for call control, volume adjustment, and mute. The headset can be connected to a computer or mobile device via USB-A/USB-C or a 3.5 mm connector (available on Blackwire 3215/3225 only). The headset also has LED indicators to provide visual cues for different functions.

Icons

• Inline control Call button
• LEDs
  • Flashes green : Incoming call
  • Solid green : On a call
  • Solid red : Headset is muted
• Volume up button
• Volume down button
• Mute button

Setup
To power on the headset, connect it to your computer or mobile device. There are two ways to connect the headset:

1. Via USB-A/USB-C connector (Note: Headset call control functionality may vary in mobile devices)
2. Via 3.5 mm connector (Note: Headset call control functionality is not available. 3.5 mm connector available on Blackwire 3215/3225 only)

To customize your device behavior and access advanced settings and options, you can use the Poly Lens Desktop App. Some softphones may require the installation of Poly software to enable device call control functionality. You can download the Poly Lens Desktop App from poly.com/lens .
Note that device settings are also available in the Plantronics Hub Desktop App. It is recommended to keep your firmware and software up-to-date to improve performance and add new features to your Poly device.

• Fit
  To ensure a comfortable fit, follow these steps:

• Adjust the headband
  Lengthen or shorten the headband until it fits comfortably. The cushions should sit comfortably over the center of your ears.

• Position the boom
  This headset can be worn on the left or right side. Rotate the boom to align it with your mouth.

• Adjust the boom
  Gently bend the boom in or out so that it is approximately two finger widths from the corner of your mouth.

Product Usage Instructions

Use the inline controller

• Make/take/end calls
  Headset call control is a software feature and depends on a compatible softphone. If you have not installed the Poly Lens Desktop App or do not have a compatible softphone, press the headset call button first and then make/take/end the call using the softphone application.

• Answer or end a call
  Tap the Call button or use your softphone to answer or end a call.

• Make a call
  Dial using your softphone application to make a call.

• Redial
  If you are not on an active call, double press the call button to redial the last call.

• Hold
  Press and hold the call button for 2 seconds to put a call on hold.

• Listening volume
  Press the Volume up (+) or Volume down (-) button to adjust the listening volume.

• Adjust headset microphone volume (softphone)
  Place a test softphone call and adjust the softphone volume and PC sound volume accordingly. During a call, briefly press the mute button to mute the microphone on the inline controller. To unmute, press the button again.

Troubleshooting

Headset
If you are experiencing issues with your headset, please refer to the troubleshooting section in the user manual or contact support for assistance.

Support
If you need further assistance or have any questions, please contact our support team at [email protected] or visit our website at example.com/support .

FAQ

1. I cannot hear the caller.
   Ensure that the headset is properly connected and the volume is not muted. Check the audio settings on your computer or mobile device.

2. Callers cannot hear me.
   Make sure that the microphone is not muted and properly positioned near your mouth. Check the microphone settings on your softphone application.

3. The sound in the headset is distorted.
   Check the audio settings on your computer or mobile device. Try adjusting the listening volume on the headset.

4. When I use my headset with a softphone, the headset call control and mute buttons don’t work.
   Make sure you have installed the Poly Lens Desktop App and have a compatible softphone. If the issue persists, contact support for further assistance.

5. Listening to music does not work on Windows.
   Use the audio settings in your sound control panel or preferences to change the audio device.

6. My phone is not finding my headset during a call or while listening to music.
   Ensure that the headset is properly paired with your phone and within the range of the Bluetooth connection. Refer to the phone’s user manual for instructions on pairing Bluetooth devices.

Blackwire 3200 Series
Corded headset with inline call control

Overview

Setup

Power on your headset by connecting to your computer or mobile device. You can connect your headset in 2 ways:

1. Via USB-A/USB-C connector
   NOTE Headset call control functionality may vary in mobile devices.

2. **Via 3.5 mm connector*
   NOTE** Headset call control functionality is not available.

3. • 3.5 mm connector available on Blackwire 3215/3225 only.

Load software

Customize your device behavior through advanced settings and options with Poly Lens Desktop App. Some softphones require the installation of Poly software to enable device call control (answer/end and mute) functionality. Download: poly.com/lens .

NOTE Device settings are also available in Plantronics Hub Desktop App.

Update your Poly device

• Keep your firmware and software up-to-date to improve performance and add new features to your Poly device.
• Update your device using your computer with Poly Lens Desktop App. Download at poly.com/lens .

While updating:

• Do not use your Poly device until the update is complete.
• Do not start a second update from a second device.
• Do not stream media.
• Do not answer or place a call.

1. Adjust the headband
   Lengthen or shorten the band until it fits comfortably. The cushions should sit comfortably over the center of your ears.

2. Position the boom
   This headset can be worn on the left or right side. Rotate the boom to align with your mouth.

   • CAUTION To avoid breaking the boom, only rotate it up and over 180°.

3. Adjust the boom
   Gently bend the boom in or out so it is approximately two finger widths from the corner of your mouth.

Use the inline controller

Make/take/end calls

Headset call control is a software feature and dependent on a compatible softphone. If you have not installed Poly Lens Desktop App ( poly.com/lens ) or do not have a compatible softphone, press the headset call button first and then make/take/end the call using the softphone application.

• Answer or end a call
  Tap the Call button or use your softphone.

• Make a call
  Dial using your softphone application.

• Redial
  If not on an active call, double key press the call button to redial the last call.

• Hold
  Press and hold the call button for 2 seconds to put a call on hold.

Volume

• Listening volume
  Press the Volume up (+) or Volume down (-) button.

• Adjust headset microphone volume (softphone)
  Place a test softphone call and adjust softphone volume and PC sound volume accordingly.

• Mute
  During a call, briefly press the mute button to mute the microphone on the inline controller. To unmute press the button again.

Troubleshooting

• Headset
  I hear a high-pitched noise when wearing the headset.

  • Ensure that your 3.5 mm connector is fully connected to the headset controller.

• I cannot hear caller.

  • Listening volume is too low. Press the volume up button on the headset. and/or ensure that the volume setting on your computer is set accurately.
  • Your headset is not set as the default audio device. Use the audio settings in your sound control panel/preferences to select your headset as the default audio device.
  • Ensure that your 3.5 mm connector is fully connected to the headset controller.

• Callers cannot hear me.

  • Headset is muted. Tap the mute button to unmute the microphone.
  • Headset microphone boom aligned incorrectly. Align the headset boom with your mouth.
  • Your headset is not set as the default Voice device. Use the audio settings in your sound control panel/preferences to change the input device.
  • Ensure that your 3.5 mm connector is fully connected to the headset controller.

• The sound in the headset is distorted.
  I can hear an echo in the headset.

  • Lower the listen volume on your softphone until the distortion disappears.
  • Adjust volume on headset.
  • Ensure that your 3.5 mm connector is fully connected to the headset controller.

• When I use my headset with a softphone, the headset call control and mute buttons don’t work.

  • Make sure the softphone you are using is supported by viewing www.plantronics.com/softphonecompatibility .
  • If required to enable headset control (answer/end and mute) functionality, ensure you have Poly Lens Desktop App installed. See Load software.
  • Your mobile device may not support call control functionality. Check with device manufacturer.

• The other headset I was using to listen to music does not work any more.
  Your headset will set itself as the default audio device in Windows. Use the audio settings in your sound control panel/preferences to change the audio device.

• My phone is not finding my headset during a call or while listening to music.
  When on a call or listening to music, make sure that audio is routing to the desired headset by going to your settings and ensuring it is defaulted.

Support

NEED MORE HELP?
poly.com/support

• Plantronics, Inc. 345 Encinal Street Santa Cruz, CA 95060 United States
• Plantronics B.V. Scorpius 171 2132 LR Hoofddorp Netherlands
• © 2022 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners. Manufactured by Plantronics, Inc.
• 211088-06 02.22

Documents / Resources

| poly C3220 Series Corded Headset With Inline Call Control [pdf] User Guide
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References

• plantronics.com/softphonecompatibility
• Poly Lens Device Management App | HP® Official Site
• poly.com/support

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