SEGWAY E300SE Electric Moped Scooter User Manual

SEGWAY E300SE Electric Moped Scooter

Segway eScooter
User Manual
E300SE

Visite www.segway.com 
CE.04.00.0796.00-A

Welcome
Thank you for choosing Segway eScooter. This product can be registered as a Scooter vehicle.
Combining advanced wireless positioning technology and smart App control, Segway eScooter promises a brand-new riding experience.

Please read the user manual carefully to fully understand the vehicle’s usage and maintenance methods.
Please note that the pictures shown are for illustration purpose only. The pictures do not refer to a particular model of product. Actual product may vary due to different model. No legal claims can be made on the basis of data in this manual.

Overview

IMPORTANT
For the purpose of emphasis, the words and symbols of “WARNING”(&) “CAUTION” ( ) and “NOTE ( )” have special meanings. Pay extra attention to information highlighted by these signals:

WARNING & indicates a potential hazard that could result in death or serious injury.
CAUTION indicates a potential hazard that could result in minor or moderate injury.
NOTE ( ) indicates information that makes installation and maintenance easier.
You must thoroughly understand the user manual before riding the Segway eScooter. This manual should be considered as a permanent part of the vehicle and should remain with the vehicle if or when ownership is changed.
Read the Service and Maintenance Record thoroughly so you understand the coverages under which your vehicle is covered, as well as your rights and responsibilities.
&

• Check and obey all local laws or regulations of L3e-Al driving in your region or country.
• Do not ride through deep water, submerge the vehicle or wade in water for a long time. The battery will be damaged and it will cause serious damage to the scooter.
• You must wear a helmet and protective gear when riding at all times.
• Improper decorations and modifications may result into fatal injury. We strongly advise that you do not modify your Segway eScooter or remove any original equipment. Changing its original design or operation will be dangerous and will void the warranty.
• Do not use a high-pressure washer hose directly on the electrical components.

Riding Safety

• Remember that whenever you ride this product, you risk injury from loss of control, collisions, and falls.
• To reduce the risk, you must read and follow all “CAUTION” and “WARNING” notices. Please understand that you can reduce the risk by following the instructions and warnings in this manual, but you cannot eliminate all the risks. Please use common sense when riding.
• In order to master riding skills, practice is necessary. Use with caution to avoid falls or collisions causing injury to yourself or others. Neither Ninebot Inc., which means Ninebot (Beijing) Tech Co., Ltd. and its subsidiaries and affiliates nor Segway Inc. would be responsible or liable for any injuries, damage or legal disputes caused by rider’s inexperience or fault to follow the instructions indicated in this manual.
• When entering public places, always comply with the local laws and regulations.
• In places without laws regarding Scooter, comply with the safety guidelines outlined in this manual.
• Do not modify the scooter or change parts by yourself. Use only Ninebot or Segway approved parts and accessories. Any modifications to your scooter could interfere with its operations, result in serious injury and/or damage, or void the Limited Warranty. If you need to replace any component, please contact after-sales service or an authorized dealer.
• If the scooter makes abnormal sounds or signals an alarm, stop riding immediately. Contact after-sales service for advice.

Who Should Not Ride:
Those who should not ride Segway eScooter include:

1. Underaged people (According to local laws and regulation).
2. Anyone under the influence of alcohol, drugs, or intoxicants.
3. Anyone who suffers from diseases that put them at risk if they engage in strenuous physical activity.
4. Pregnant women.
5. Those with compromised mental abilities who cannot understand the risks and proper operation of the vehicle.

Riding Surfaces and Environment:

• Do not ride in bad weather.
• Slow down and ride with care on complex road conditions. Segway eScooter might lose control if riden at high speeds to pass obstacles, bumpy roads, low traction surfaces (including, but not limited to, wet ground, loose sand, loose gravel, and ice), when riding on slopes or making sharp turns.
  When riding in rainy or snowy weather. the traction is reduced and the braking distance is increased. For your safety, please drive slower and brake earlier to reduce the risks of loss of control and falls.

Before Riding

• Before each ride, inspect the brakes system and tire conditions and make sure there are no loose or damaged parts.
• DO NOT allow anyone to ride the scooter on their own unless they have carefully read this manual. The safety of a new rider is your responsibility. Assist new riders until they are comfortable with the basic operations. Make sure each new rider has gone through the New Rider Tutorial and is made fully aware of the safety precautions.
• When the remaining battery is less than 20%, charge the scooter in time with the original charger. Please regularly check the lights. tire pressure. tire tread, brake cable, rear-view mirrors and other components function properly.

Instructions on Riding and Usage:

• ONLY ride on flat paved surfaces. DO NOT accelerate or brake abruptly when driving.
• Stay alert when driving and always keep a safe distance from other vehicles. Slow down when entering a new environment.
• Please hold the handlebar with both hands to avoid serious injuries due to loss of balance or falling. DO NOT use a cell phone. camera. headphones. earbuds or perform any other activities while riding.
• Slow down when approaching intersections. motorways, corners. doors. etc. Yield the right of way for pedestrians. bicycles and motor vehicles.
• If any abnormality occurs. stop riding immediately and contact the after-sales service in time. DO NOT ride before the cause of the abnormality is found out and repaired.
• Always park the vehicle on a flat surface after turning it off. Otherwise the vehicle may slip and cause harm to you or others.

Warnings and Precautions

Package and Functions

Vehicle

Accessories

When unpacking, please check if all items are in good condition. If there are any missing or defective parts, please contact your dealer or the after-sales service.
To avoid damage to vehicle parts or to avoid accidents, please consult with your dealer for service and vehicle adjustment.

Parts and Functions

Follow the instructions of step 1 in “First Use” . The remote control can work when the scooter is powered on and the distance between the remote control and the scooter body is no greater than 10 m.

1. On/Off button
   • When the scooter is off, press this button to power it on.
   • When the scooter is on, press this button to power it off.
2. Lock button
   • When the scooter Is off, press this button to lock it.
   • When the scooter is on, press this button to power off and lock it.

Operation indicator
Press any button. if the indicator lights up, it means the remote control works properly.

• Unscrew bolt Bas shown in the picture.
• Mount onto the handlebar and affix the bolt.
• Screw the rear-view mirror into the bolt counterclockwise. Turn bolt A until it comes into contact with bolt B.
• Tighten the bolts in the opposite direction with the wrenches. Slide down the protector to cover the bolts.

Charge the Vehicle

• Please power off Segway eScooter before charging.
• The charger indicator turns green when the battery pack is fully charged.

Open:
Push the footrest and it will pop out automatically.

Close
Push the footrest inward.

Battery charge

Riding mode details

• push assistance
• 4km/h speed limit
• full torque driven
• better mileage performance
• self-adaptive torque driven
• automatic energy recovery
• for cruising in city
• full torque driven
• passive energy recovery
• for furious riding
• full torque driven
• active energy recovery

Left combination switch

Advanced

Auto Slope Parking

1. Enable
   • Press Cruise switch once or squeeze and hold brake lever for 3 seconds under O km/h.
   • Auto Slope Parking function is on while “H” appears on dashboard.
2. Disable
   • Press Cruise switch or twist throttle to exit.

Smart Cruising

1. Enable
   Press Cruise switch to enter cruise mode while riding.

2. Adjust the speed
   Under cruise mode, the speed can be adjusted by 5 km/h for each pressing of Riding mode switch button.
   Pressing and holding the Riding mode switch button can adjust the speed by lkm/h continuously.

3. Accelerating
   Under cruise mode, user can accelerate the vehicle by twisting the throttle without exiting cruise mode. The vehicle will decelerate to the set cruise speed if the rider releases the throttle after accelerating.

4. Exit
   Press Cruise switch again or pull either brake lever to exit cruise mode.

Reverse function

1. Enable
   Press and hold reverse state.
   at zero speed. When a “beep beep” sound is heard, the vehicle enters the

2. Reversing
   Twist throttle to reverse the vehicle.

3. Exit
   After reversing to appropriate position, release the Cruise switch and the throttle, then twist the throttle again to ride forward.

Throttle Calibration

Enable
Under power-off state, activate the central stand, twist the throttle to the end, press and hold the Auto key. Then power on the vehicle (except by key). Until hearing the rising tone from the motor, then release the throttle and Auto key; when hearing the falling tone, the calibration completes.

First Use
For your safety, please go through the New Rider Tutorial in Segway-Ninebot App.

Turn on

Powering-on and activation

Power on:
Option 1: Power on with the key [see37 Ignition].
Option 2: Press the ON button on the remote control [see 41) Functions of the Remote Control for details].

Activation
Enable Airlock: Enable Bluetooth on your phone, scan the QR Code on the dashboard to download and install the app > register and log in> click “Search device”> Connect. Follow the instructions to bind your Segway eScooter.

How to power on/lock the vehicle after activation
There are four ways to power on/lock the vehicle.

• Option 1 : Use the remote control: Press ON/OFF button to unlock and power on the vehicle; press the lock button to power off and lock. [See 41) Functions of the Remote Control for details]
• Option 2 : Use the key: Insert the key and turn it clockwise to ON position to power on or counterclockwise to LOCK position to lock. [see 37 lgnition]
• Option 3: Press the Auto button [see 36 Controller Switch]
• Option 4: Via the Segway-Ninebot app as shown below:
  • Press the On/Off button on the vehicle homepage.
  • Press “Confirm” on the popped-up window.
  • When the indicator on the dashboard is pre-light, press and hold the Auto button to power on/lock the vehicle.

Learn to Ride

• When powered on via the App, sit on the cushion and retract the side stand.
• Press the Auto Key.
• The” Ready” indicator lights up.
• Squeeze the throttle inwards to go.

Installation of Lithium-ion Battery
Before installation, make sure there are two plugs and no foreign objects in the battery compartment.

• Stuff the two plugs into the plugs holes on both sides of the battery compartment. and place the battery 2 into the compartment.
• Gently push the battery 2 backwards into the inner end of the compartment. and take out the plug on the same side as the the port of the battery 2.
• lnsert the plug into battery 2″s port.
• Place battery 1 into the compartment, and take out the plug on the same side as the port of the battery 1.
• Insert the plug into battery 2″s port.
• Install the plug covers on the plugs.

Installation of Additional Battery (optional)

Charge

1. Charge the vehicle
   see [ Charging Port] at page 8.

2. Charge the Battery

   • Use the key to open the seat bucket and pull the foot panel switch to unlck it.
   • Open the foot panel, which is also the battery compartment lid, and take out the battery.
   • Connect the charging cable to the charging port on the battery and then plug into a power socket.
     The indicator on the battery charger shows solid red when charging and turns green when finished.

Common Fault and Solutions

service or an authorized dealer.
Error code 47| Software overcurrent| Motor controller overcurrent. Try to restart the vehicle.
Error code 48| Overvoltage| Motor controller overvoltage. Please check battery, reinstall the battery and restart the vehicle.
Error code 49| Controller overtemperature HIGH-LEVEL| Check cooling system and ride only after cooling.
Error code 50| Motor overtemperature HIGH-LEVEL| Check cooling system and ride only after cooling.
Error code 51| CAN monitoring fault| Please contact after-sales service or an authorized dealer.
No battery| Battery not connected properly| Check if the main plug of the battery is properly connected.
The main switch is off| Turn on the main switch.
Blown fuse| Replace the fuse.

Short range

| lnsuffcient tyre pressure| Check the tyre pressure: 1.8 bar for front wheel and 2.0 bar for rear wheel.
Low battery or fault in battery charger| Fully charge the battery in time.
Frequent starts, braking or overloading| Maintain good riding habits and DO NOT exceed the max. payload.
Battery fault| Please contact after-sales service or an authorized dealer.
Other faults| If you encounter a malfunction that cannot be solved y the instructions above, or t e issue cannot be identified.
Smart service not available, including: scooter locati A. SOS emergency notice upgrade, scooter positioning, vehicle condition and battery into, vehicle/bat ry loss report. notifications. iding record and statistics. etc.|

1. The integrated SIM card in ECU has expired. (A new vehicle comes with a limited -time free smart service from the date of activation. The SIM card info will be deleted within 3 months upon expiry).
2. For continued service, please renew in the Segway -Ninebot app.
3. ECU error

|

1. If expired , please renew in the Segway-Ninebot app.
2. Within three months after the expiry: You may renew your value-added service via “After-sales service – Smart service” in the App. When exceeding the 3-month limit, you need to pay and replace the ECU.
3. Replace EC

Maintenance

Cleaning and maintenance

Cleaning
Wash with water and neutral detergent and use a soft and wet cloth to clean.
DO NOT clean with alcohol, gasoline, acetone, or other corrosive/volatile solvents. These substances may damage the appearance and internal structure of the vehicle. DO NOT rub with sandpaper or metal brush.
LJ”,.
Before cleaning, make sure the vehicle is powered off.

Storage
Store in a dry and cool place indoors and avoid sunlight and rain, so as to avoid oxidation and shorten the service life. Disconnect the battery plug for long-time storage to prevent over-discharge.

Motor

1. When driving through puddles or pools of water, make sure that the water level should not exceed the central axis of the rear wheel.
2. Regularly check the motor. In case of any loose objects, tighten immediately.
3. Clean the vehicle regularly to prevent particles from entering the motor and affecting its normal function. Do not spray water directly during cleaning.
4. Inspect if there are any scratches on the motor and whether there is any abnormal noise when the motor is running. In case of any abnormality, contact after-sales service or your dealer.

Battery

1. In case of any malfunction with battery, please contact the after-sales service or an authorized dealer.
2. DO NOT drain the battery. It is recommended to keep the battery level above 15%. Charge after each ride to prolong the service life of the battery.
   3. It is strictly prohibited to disassemble the battery. There is a danger of electric shock, short circuit, fire. explosion, etc.
   4. When the battery indicator bars are all lit up or the charger indicator turns green, it means the battery is fully charged.
   5. If you are not going to use the vehicle for a long time, take out the battery after it is fully charged, place in a dry and well-ventilated place, and charge it every two months.
   6. DO NOT store the battery in a place where there is a risk of falling. Falling may cause battery damage and short circuit, fire and explosion.

Battery Charger

Before charging

1. The charger should ONLY be used to charge the original vehicle. It is strictly prohibited to charge non-rechargeable batteries.
2. To prevent the electronic components inside the charger from loosening, DO NOT place the charger inside the vehicle.
3. The power supply voltage should be 200-240V AC.
4. Should you discover any wire damage or loose connector, stop using the Segway eScooter.

During charging:

1. Place the vehicle in a safe place away from the elements.
2. Connect to the battery or vehicle charging port first, and then plug into the power socket.
3. When there is an unusual smell, sound or light display, stop charging immediately and contact after-sales service.

After charging:

1. When the battery is full, disconnect from the power socket first and then unplug from the battery/vehicle.
2. After the charger cools down, place it in a safe place inaccessible to children.
3. Ensure good ventilation during charging. Stay away from fire or explosive materials!
4. High voltage in the charger! DO NOT disassemble or replace parts of the charger.
5. DO NOT connect the charger to the power supply for a long time. Unplug from the power socket when not charging. DO NOT use the charger to charge multiple vehicles.
6. Regularly inspect the charger for damage to the cord, plug, enclosure and other parts. If any damage is found, stop using until it is repaired or replaced.
7. The external cable of the charger cannot be replaced; if the cord is damaged, the charger must be discarded and replaced by a new one.
8. The charger should be handled with care.

Others

• Tires supplied with the product are to be mounted on the wheel by a professional repairer. Removing the wheels is complicated and incorrect assembly can lead to instability and malfunctions.
• You may findthe limited warranty information in the service and maintenance record booklet.
• Efforts have been made to simplify wording in the user manual for users. Where an action appears too complicated for a user, he/she is advised to contact an authorized or a specialized repairer or customer service.
• For maintenance record and limited warranty, please refer to Segway eScooter Service and Maintenance Record.

NOTICE: INSURANCE
YOUR INSURANCE POLICIES MAY NOT PROVIDE COVERAGE FOR ACCIDENTS INVOLVING THE USE OF THIS ESCOOTER. TO DETERMINE IF COVERAGE IS PROVIDED, PLEASE CONTACT YOUR INSURANCE COMPANY OR AGENT.

Specifications

Certifications
This product is certified to EU No 168/2013.
The battery complies with UN/DOT 38.3.
The Radio Equ lpment Directive

Segway-Nlnebot Europe
EU Contact Address for regulatory topics only: Dynamostraat 7, 1014 BN Amsterdam, The Netherlands
Hereby, Nine Tech Co., Ltd., declares that the wireless equipment listed in this section are in compliance with the essential requirements and other relevant provisions of the RED Directive 2014/53/EU.

Trademark and Legal Statement
Nine bot, Ninebot Airlock, RideyGol are trademarks of Ninebot (Beijing) Tech Co., Ltd; Segway and the Rider Design are the registered trademarks of Segway Inc. App Store is a trademark of Apple Inc .. registered in the U.S. and other countries. IOS is a trademark of Cisco in the U.S. and other countries and is used under license. Android. Google Play and the Google Play logo are trademarks of Google LLC. The Bluetooth” word mark and logos are registered trademarks owned by Bluetooth SIG. Inc. and any use of such marks by Segway- Ninebot is under license. Other trademarks and trade names are those of their respective owners.
We have attempted to include descriptions and instructions for all the functions of the Segway eScooter E300SE at the time of printing. However. due to the constant improvement of product features and changes of design, your Segway eScooter may differ slightly from the one shown in this document. Visit the Apple App Store (iOS) or the Google Play Store (Android) to download and install the App.
Please note that there are multiple Segway and Ninebot models with different functions. and some of the functions mentioned herein may not be applicable to your unit. The manufacturer reserves the right to change the design and functionality of the Segway eScooter product and documentation without prior notice.
© 2023 Ninebot (Beijing) Tech Co .. Ltd. All rights reserved.

Legal Statement

1. Please read the User Manual carefully and learn how to ride Segway eScooter. As a means of transport, Segway eScooter carries all the same potential risks as those of any other vehicles. There are risks of losing control. collisions and falls when riding. In order to minimize the risks, you· re obliged to read the User Manual carefully before your riding. It covers most knowledge about how to ride the eScooter safely and how to take appropriate precautions. If It Is difficult for you to fully follow the riding Instructions of the User Manual, please do not attempt to ride Your eScooter casually.
2. Please check and obey your local laws or regulations. It Is User’ s responsibility to comply with all laws pertaining to the use of electric scooter In your Jurisdiction. Various countries or regions have different laws and regulations about electric scooters, please note:
3. A helmet may be legally required by local law or regulation in your jurisdiction.
4. A Driving and/or Vehicle License of scooter may be legally required by local law or regulation in your area.
5. Your scooter may not be allowed to be driven on motorway or highway.
6. Carrying pillion passenger(s) may be restricted in your jurisdiction. You can gain further guidance from the (local) government in your country or region.
7. Please Insure yourself timely upon purchase of the product to minimize the risks of use.
8. Please check whether Your eScooter and Its accessories are In good conditions Immediately when you receiving them.
9. All components of Segway eScooter must be properly Installed as per In the User Manual. Inappropriate installation may lead to loss of control, collisions and falls.
10. The product may contain removable components and small parts. Please keep It out of the reach of children to avoid choking hazard.
11. Before using Your eScooter, please check Its tire pressure, battery level and vehicle Installation status and all functional parts. Check whether the front and rear brakes function properly and ensure that the brake cable is not damaged. Brake cable should have the right tension. Screws, nuts, bolts and other fasteners must be checked. Make sure there’s no loose part. If any abnormality is found. please stop using it immediately and contact our after-sale service for help.
12. You should always be cautious and maintain a proper speed when riding. Avoid speeding, overloading or performing stunts of any kind. Do not try to touch the tires with your hands or feet when riding.
13. Do not dispose of this product In a landfill, by Incineration, or by mixing with household trash. Serious danger/ injury can occur because of the electrical components and the battery. For information about battery and electrical waste. please contact your household waste disposal service, your local or regional waste management office, or your point-of-sale.
14. Try not to use any non-original accessories, and never dismantle or modify the product without authorization. All damage and loss arising therefrom will be your sole responsibility.
15. SEGWAY Is subject to no compensation responsibility of any claim, liability and loss that arises (or may arise) from violating any of the abovementloned clauses. The User(s) should undertake all and any unpredictable or inevitable risks during riding.
16. After purchase. you may either use the product according to the abovementioned clauses. or return the Product as per the “Warranty Policies” . In the case of a return, please ensure that both the Product and the packaging thereof are In good conditions for resale.
17. This document should be considered as a permanent part of the product and should remain with the vehicle when it is resold.

Thank you again for choosing Segway eScooter!

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