SEGWAY 20230818 Ninebot E2 Pro Electric Kick Scooter Instruction Manual
- June 1, 2024
- Segway
Table of Contents
- SEGWAY 20230818 Ninebot E2 Pro Electric Kick Scooter
- Diagram
- Dashboard & Power Button
- Specifications
- Certifications
- Federal Communications Commission Compliance Statement for USA
- Trademark
- Common Failures
- Recommended Maintenance Schedule
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
SEGWAY 20230818 Ninebot E2 Pro Electric Kick Scooter
The manufacturer reserves the right to make changes to the product, release
firmware updates, and update this manual at any time. Visit www.segway.com or
check the Segway-Ninebot app to download the latest user materials. You must
install the app, activate your KickScooter, and obtain the latest updates and
safety instructions
The pictures shown are for illustration purposes only. The actual product may
vary.
Diagram
Dashboard & Power Button
-
Power Button: Press the button to power on the scooter; press and hold the button for 2 seconds to power it off. When the scooter is on, press the power button to turn on/off the headlight and taillight, and press twice to switch among the four-speed modes. Press three times to turn on/off the ambient light. Press five times to switch the unit between km/h and mph.
-
Speedometer: It displays the current speed of the scooter during riding, and displays the battery power during charging.
-
Speed Mode: There are 4 modes available. The speed limit and ranges of each speed mode are as follows:
Mode Model Speed limit| Ranges*
---|---
E (ECO mode)| 9.3 mph (15 km/h)| 24.9 miles (40 km)
D (Standard mode)| 12.4 mph (20 km/h)| 21.7 miles (35 km)
S (Sport mode)| 15.5 mph (25 km/h)| 16.8 miles (27 km)
(Walk mode)| 3.1 mph (5 km/h)| N/A -
Ranges of Speed Modes: tested while riding with a full battery, 75 kg (165 lbs) load, 25 °C (77 °F), at the max. speed of each speed mode on average on pavement.
-
Left Directioin Indicator: When this icon blinks, it indicates that the direction indicators on the left side are turned on.
-
Right Directioin Indicator: When this icon blinks, it indicates that the direction indicators on the right side are turned on.
-
Walk Mode: The headlight is always on, the taillight is breathing and can’t be turned off.
-
Error Notification: It indicates that the scooter has detected an error. Please check the error code via the Segway-Ninebot app.
-
Temperature Warning: It indicates that the temperature of the battery, controller or motor is too high or too low. Please check the device temperature via the Segway-Ninebot app.
At this point, the scooter cannot accelerate normally and may not be charged. Do not use until the temperature has reverted to the normal range. -
Bluetooth: It indicates that the scooter has been successfully connected to the mobile device.
-
Battery Level: The total battery power equals 5 bars.
The battery power is very low when the first battery bar is red. Please charge your scooter immediately. Locking Reminder: When the icon lights up, it means the scooter is locked. If abnormal movements are detected, the scooter will start beeping and the tail light will flash. -
Cruise Mode: When the icon lights up, it means cruise mode is turned on.
Specifications
| Item | Parameter |
|---|
Product
| Name| Ninebot eKickScooter E2 Pro
Model| 051405U
Length × Width × Height| Approx. 1168 × 540 × 1220 mm (45.9 × 21.2 × 48 in)
Folded: Length × Width × Height| Approx. 1168 × 538 × 565 mm (45.9 × 21.1 ×
22.2 in)
Net Weight| Approx. 41.4 lbs (18.8 kg)
Rider
| Max. Payload| 265 lbs (120 kg)
Recommended Age| 16+
Required Height| 4’5”–6’5” (140–200 cm)
Machine
| Max. Speed| Approx. 15.5 mph (25 km/h)
Range at Max. Speed[1]| Approx. 16.8 miles (27 km)
Max. Slope[2]| Approx. 18%
Traversable Terrain| Mostly smooth roads or normal asphalt, tarmac roads
Operating Temperature| 14–104°F (-10–40°C)
Storage Temperature| 14–122°F (-10–50°C)
IP Rating| IPX4
Duration of Charging| Approx. 5.5 h
Battery
| Nominal Voltage| 36 V
Max. Charging Voltage| 42 V
Charging Temperature| 32–113°F (0°C–45°C)
Nominal Energy| 275 Wh
Nominal Capacity| 7650 mAh
Battery Management System| Protection against overvoltage/undervoltage/short
circuit/overcur- rent/over temperature
Motor| Nominal Power| 0.35 kW, 350 W
Max. power| 0.75 kW, 750 W
Charger
| Model| NBW41D001D7D
Output Power| 70 W
Input Voltage| 100-240 V~ 50-60 Hz
Max. Output Voltage| 42 V
Rated Output| 41 V 1.7 A
Tire| Tires| 10-inch air-leakage-proof tubeless pneumatic tires
Recommended Tire Pressure| 45±3 psi
-
[1]: Range at Max. Speed: tested while riding with a full battery, 165 lbs (75 kg) load, 77 °F (25 °C), at the max. speed on average on pavement.
Some of the factors that affect range include speed, load, number of starts and stops, ambient temperature, etc. -
[2] Max. Slope: tested while riding with 70% (±10%) battery, 165 lbs (75 kg) load, at a speed of 9.3 mph (15 km/h) climbing up a 10 m long slope (the speed greater than 3.7 mph (6 km/h) when passing through the slope).
Certifications
- This product is certified to ANSI/CAN/UL2272 by SGS.
- The battery complies with UN/DOT 38.3.
- The battery complies with ANSI/CAN/UL2271
Federal Communications Commission Compliance Statement for USA
This device complies with part 15 of the FCC rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Any Changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
NOTE
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used inaccordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more
of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance 5 mm between the radiator & your body
Industry Canada (IC) Compliance Statement for Canada
This device contains licence-exempt transmitter(s)/receiver(s) that comply
with Innovation, Science and Economic Development Canada’s licence-exempt
RSS(s). Operation is subject to the following two conditions: (1) this device
may not cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
CAN ICES-3 (B)/NMB-3(B).
To maintain compliance with the RF exposure requirement, a separation distance of 5 mm between the device and the human should be maintained
Alarm information in France (IC)
- Model: 051405U
- FCC ID :2ALS8-KS0018
- IC: 22636-KS0018
Use of the Works with Apple badge means that a product has been designed to work specifically with the technology identified in the badge and has been certified by the product manufacturer to meet Apple Find My network product specifications and requirements. Apple is not responsible for the operation of this device or use of this product or its compliance with safety and regulatory standards
Trademark
Ninebot is the trademark of Ninebot (Beijing) Tech Co., Ltd; Segway, Powered
by Segway and Rider Design are trademarks of Segway Inc., App Store, Apple
logo, Apple, Apple Find My, AppleWatch, Find My, iPhone, iPad, iPadOS, Mac,
macOS and watchOS are registered trademarks of Apple Inc. IOS is a trademark
of Cisco and is used under license. Google Play and the Google Play logo are
trademarks of Google LLC. TheBluetooth® word mark and logos are registered
trademarks owned by Bluetooth SIG, Inc. and any use of such marks by the
manufacturer is under license. Other trademarks and trade names are those of
their respective owners.
We have attempted to include descriptions and instructions for all the
functions of the KickScooter at the time of printing.
However, due to the constant improvement of product features and changes of
design, your KickScooter may difer slightly from the one shown in this
document. Scan the QR code or visit the Apple App Store (iOS) or the Google
Play Store (Android) to download and install the App and then read the latest
version of the Product Manual.
Please note that there are multiple Segway and Ninebot models with different
functions, and some of the functions mentioned herein may not apply to your
KickScooter. The manufacturer reserves the right to change the design and
functionality of the KickScooter product and documentation without prior
notice.
© 2023 Ninebot (Beijing) Tech Co. Ltd. All rights reserved.
※The Segway-Ninebot App can support KickScooter with built-in Bluetooth)
Common Failures
| Error code | Possible causes and solution |
|---|---|
| 10 | Dashboard communication is abnormal, please check the dashboard or related |
cables.
11| Phase A of motor current sampling is abnormal, please check controller.
12| Phase B of motor current sampling is abnormal, please check controller.
13| Phase C of motor current sampling is abnormal, please check controller.
14| Throttle hall sensor error, please check throttle handle, dashboard and
related cables.
15| Brake hall sensor error, please check brake handle, dashboard and related
cables.
18| The motor Hall sensor is abnormal, please check the controller.
21| Battery communication error, please check the controller.
23| The battery is the default serial number, please contact after-sales
service.
35| Serial no of the scooter is wrong, please contact after-sales service.
39| Battery temperature sensor is abnormal, please make sure the temperature
is between 14°F (-10°C) and 122°F (50°C), or contact after-sales service.
42| Motor not calibrated,please contact after-sales service.
45| The motor bus current amplifier circuit is abnormal. Please contact after-
sales service.
50| Motor phase loss, please check controller.
51| Controller over voltage, check if the vehicle charger is used or if the
vehicle is restarted.
| |
52| | The motor is stalled, please check| whether it is overloaded.
53| The controller is over current, please check whether it is overloaded.
54| The controller is over current level II, please check whether it is
overloaded.
Recommended Maintenance Schedule
To ensure safe riding, day to day care and regular maintenance are essential.
You, the owner, have control and knowledge of how often you use your scooter,
how hard you use it and where you use it. It is the owner’s responsibility to
perform regular checks and bring your scooter to authorized service center for
inspection and service. Please refer to the maintenance schedule below.
Note: This maintenance schedule charges a service fee.
Item
|
Component
|
Maintenance Method
|
Every 3 months
| Every 6 months or every 310
miles (500
km)
| After 2 years or the total mileage > 3107
miles (5000
km)
---|---|---|---|---|---
Mainframe maintenance
| Mainframe parts| Use a soft, wet cloth to wipe the mainframe clean.| √| √| √
Tire pressure
|
Inflate the tires to 50–55 psi.
| |
√
|
√
Screws on the stem top
| Tighten the six screws fixed with the handlebar and the stem. The suggested torque is 5.5±0.3 N·m.|
√
|
√
|
√
Tighten the screw on the throttle. The suggested torque is 2.5±0.1 N·m.
Tighten the screws on the brake levers. The suggested torque is 5±0.1 N·m.
Tighten the screws on the stem top. The suggested
torque is 1.7±0.1 N·m.
| |
√
|
√
Function Inspection
|
Hub motor
| To accelerate and decelerate, check if the hub motor is stalled or has abnormal sounds.| |
√
|
√
Rear wheel maintenance| Check if the rear wheel is stalled or gets shaky, or the axis shaft is unbalanced.| |
√
|
√
Drum Brake
| 1) Spin the rear wheel, it spins normally. The rear wheel shall not stuck or make abnormal sounds.
Note: Slight noise does not affect riding safety. But if the drum brake makes loud noises when you apply brakes, please contact customer service for support.
2) Squeeze the brake lever, the rear wheel stops moving.
| |
√
|
√
Item
|
Component
|
Maintenance Method
|
Every 3 months
| Every 6 months or every 310
miles (500
km)
| After 2 years or the total mileage > 3107
miles (5000
km)
---|---|---|---|---|---
Function Inspection
|
Ambient light
|
Check the ambient light and see if it lights normally.
| |
√
|
√
Headlight| Check the headlight and see if it lights brightly.| | √| √
Direction Indicators
| Toggle the direction indicator switch to the left/right respectively, check if the direction indicators on the left/right side flash normally.| |
√
|
√
Dashboard| Power on the scooter, the dashboard works properly.| | √| √
Throttle
| Press and hold the throttle, then release it, checking for acceleration and deceleration.| | √| √
Fault detection
| After connecting with the Segway-Ninebot app:
- Update the firmware to the latest version.
2) Check if the notification of the corresponding error code and possible causes will prompt when the scooter detects an error.
| |
√
|
√
Charging
| Charge the scooter:
- Check if the current battery power displays on the dashboard.
2) Check the LED indicator on the battery charger. Charging: red, Fully charged: green.
| |
√
|
√
Buttons| Press or toggle the button 3 times without failure.| | √| √
Steering
| Test with left turns and right turns (the steering angle is 60°). No resistance or lag when turning.| | √| √
Important parts
|
Battery assembly
| The battery need to be replaced when it is charged and discharged for 500 times or the total mileage is more than 9320 miles (15000 km).
Note: It is recommended to charge once every 60 days for long-term storage.
| | |
√
Controller| It is required that original Segway-Ninebot parts shall be used
for repairs and replacements.
Hub motor
Item
|
Component
|
Maintenance Method
|
Every 3 months
| Every 6 months or every 310
miles (500
km)
| After 2 years or the total mileage > 3107
miles (5000
km)
---|---|---|---|---|---
Functional parts
| Rear wheel assembly|
It is required that original Segway-Ninebot parts shall be used for repairs and replacements.
| | |
√
Throttle & Brake levers
Front fork assembly
Folding mechanism
Drum brake assembly
Dashboard
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