Westinghouse WCM14110 Microwave User Manual
- June 16, 2024
- Westinghouse
Table of Contents
- SAFETY INFORMATION
- A SPECIAL NOTE ON ARCING
- IMPORTANT SAFETY INSTRUCTIONS
- SAFETY INFORMATION
- SET UP & USE
- SPECIFICATIONS
- INSTALLATION GUIDE
- RADIO OR TV INTERFERENCE
- PARTS & FEATURES
- CONTROL PANEL
- OPERATION INSTRUCTIONS
- CLEANING AND CARE
- TROUBLESHOOTING & WARRANTY
- CUSTOMER SERVICE
- TROUBLESHOOTING
- LIMITED WARRANTY
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
**Westinghouse WCM14110 Microwave User Manual
**
SAFETY INFORMATION
DANGER
DANGER – Immediate hazards which WILL result in severe personal injury or death.
WARNING
WARNING – Hazards or unsafe practices which COULD result in severe personal injury or death
CAUTION
CAUTION – Hazards or unsafe practices which COULD result in minor personal injury
PRECAUTIONS TO AVOID POSSIBLE EXPOSURE TO EXCESSIVE MICROWAVE ENERGY
- Do not attempt to operate this oven with the door open since open-door operation can result in harmful exposure to microwave energy. It is important not to defeat or tamper with the safety interlocks.
- Do not place any object between the oven front face and the door or allow soil or cleaner residue to accumulate on sealing surfaces.
- Do not operate the oven if damaged. It is particularly important that the oven door closes properly and that there is no damage to the:
- DOOR (bent)
- HINGES AND LATCHES (broken or loosened)
- DOOR SEALS AND SEALING SURFACES
- The oven should not be adjusted or repaired by anyone except properly qualified service personnel.
A SPECIAL NOTE ON ARCING
- “Arcing” refers to the presence of sparks inside the microwave oven. It can be caused by:
- Metal or foil touching the inside walls of the oven.
- Foil not closely molded to food, where edges have been left sticking up.
- Small metal parts such as twist-ties, poultry pins, or gold-rimmed dishes.
- Recycled paper towels which may contain small amounts of metal.
CAUTION
IF YOU SEE SPARKS IN YOUR MICROWAVE OVEN, IMMEDIATELY PRESS STOP/ START TO CEASE COOKING AND CORRECT THE PROBLEM.
ADDENDUM
If this product is not maintained in a good state of cleanliness, its surface could be degraded. This could affect the lifespan of the product and lead to a dangerous situation.
IMPORTANT SAFETY INSTRUCTIONS
WARNING
When using electrical appliances, basic safety precautions should be followed, including the following WARNING: To reduce the risk of burns, electric shock, fire, and injury to persons or exposure to excessive microwave energy:
- Read all instructions before using the appliance.
- Read carefully and follow the specific “Precautions to avoid possible exposure to excessive microwave energy” on page 3.
- This appliance must be grounded. Connect only to properly grounded outlet. See “GROUNDING INSTRUCTIONS” on page 6.
- Install or position this appliance only in accordance with the provided installation instructions on page 9.
- Some products such as whole eggs and sealed containers -for example, closed glass jars- can potentially explode and should not be heated in this oven.
- Use this appliance only for the intended uses as described in this manual. This type of oven is specifically designed to heat, cook, or dry food. It is not designed for industrial or laboratory use. Do not use corrosive chemicals or vapors in this appliance.
- As with any appliance, close supervision is necessary when used by children.
- To reduce the risk of fire in the oven cavity;
- Do not overcook food. Carefully attend the appliance when paper, plastic, or other combustible materials are placed inside the oven to facilitate cooking.
- Remove wire twist-ties from paper or plastic bags before placing bag in oven.
- If materials inside the oven ignite, keep oven door closed, turn oven off, and disconnect the power cord or shut off power at the fuse or circuit breaker panel.
- Do not use the cavity for storage purpose. Do not leave paper products, cooking utensils or food inside the cavity when not in use.
- Liquids, such as water, coffee, or tea can be overheated beyond the boiling point without appearing to be boiling due to surface tension of the liquid. Visible bubbling or boiling when the container is removed from the microwave oven is not always present. This could result in very hot liquids suddenly boiling over when a spoon or other utensil is inserted into the liquid.
- Do not heat oil or fat for deep-frying. It is difficult to control the temperature of oil in a microwave oven.
- Foods with heavy skins such as potatoes, whole squash, apples and chestnuts should be pierced with a fork or the tip of a sharp knife before cooking.
- The contents of feeding bottles and baby food jars should be stirred or shaken and the temperature should be checked before serving in order to avoid burns.
- Cooking utensils may become hot because of heat transferred from the heated food. Pot holders may be needed to handle the utensil.
- Do not cover or block any openings on the appliance.
- Do not store or use this appliance outdoors. Do not use this product near water, for example, near a kitchen sink, in a wet basement, near a swimming pool, or similar locations.
- Do not operate this appliance if the cord or plug is damaged, if it is not working properly, or if it has been damaged or dropped.
- Do not immerse cord or plug in water. Keep cord away from heated surfaces. Do not let cord hang over the edge of a table or counter.
- Use only thermometers, specifically designed for use in microwave ovens.
- Be certain the glass tray and roller rings are in place beforeoperating the oven
- This appliance should be serviced only by qualified service personnel. Contact nearest authorized service facility for examination, repair, or adjustment.
- When cleaning sealing surfaces of the oven, such as the door jamb, use only mild, nonabrasive soaps, or mild detergents applied with a sponge or soft cloth
HOUSEHOLD USE ONLY
FEDERAL COMMUNICATIONS COMMISSION RADIO FREQUENCY INTERFERENCE STATEMENT
WAbRNING: This equipment generates and uses ISM frequency energy and if not installed and used properly, that is in strict accordance with the manufacturer’s instructions, may cause interference to radio and television reception. It has been type-tested and found to comply with limits for an ISM Equipment pursuant to part 18 of FCC Rules, which are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the followings.
- Reorient the receiving antenna of radio or television.
- Relocate the Microwave oven with respect to the receiver.
- Move the microwave oven away from the receiver.
- Plug the microwave oven into a different outlet so that microwave oven and receiver are on different branch circuits.
THE MANUFACTURER is not responsible for any radio or TV interference caused by UNAUTHORIZED MODIFICATION to this microwave oven. It is the responsibility of the user to correct such interference.
SAFETY INFORMATION
GROUNDING INSTRUCTIONS
ELECTRICAL REQUIREMENTS
The electrical requirements are a 120 volt 60 Hz, AC only, 15 amp. It is recommended that a separate circuit serving only the oven be provided. The oven is equipped with a 3-wire cord having a 3-prong grounding plug. It must be plugged into a wall receptacle that is properly installed and grounded.
This appliance must be grounded. In the event of an electrical short circuit, grounding reduces risk of electric shock by providing an escape wire for the electric current. The cord provided with this appliance is equipped with a grounding wire and a grounding plug. The plug must be plugged into an outlet that is properly installed and grounded. Do not attempt to defeat this safety feature by modifying the plug in any way.
WARNING
Improper use of the grounding plug can result in a risk of electric shock.
Consult a qualified electrician or serviceman if:
- The grounding instructions are not completely understood.
- You are unsure that the appliance is properly grounded.
- You have any questions about the grounding or electrical instructions.
POWER SUPPLY CORD
- A short power supply cord is provided to reduce the risk of becoming entangled in or tripping over a longer cord.
- If the power supply cord is too short, do not use an extension cord. Have a qualified electrician or serviceman to install an outlet near the appliance.
- If it is absolutely necessary to use longer cord sets or an extension cord, extreme care must be exercised.
- a) Use only a grounding type 3-wire extension cord that has a 3-blade grounding plug and a 3-slot receptacle that will accept the plug on the appliance.
- b) The marked electrical rating of the cord set or extension cord must equal to or greater than the electrical rating of the appliance. The longer cord should be arranged so that it will not drape over the counter top or table top where it can be pulled on by children or tripped over unintentionally.
NOTE: Neither Westinghouse nor the dealer can accept any liability for damage to the oven or personal injury resulting from failure to observe the electrical connection procedures.
UTENSIL GUIDE FOR THE MICROWAVE
This section lists which utensils can be used in the microwave, which have limited use, and which should not be used in the microwave at all.
CAN USE
- Microwave browning dish: For browning the exterior of food such as steaks, chops, or pancakes. Follow the directions provided with your browning dish.
- Microwaveable plastic wrap: For retaining steam. Leave a small opening for some steam to escape. Avoid placing it directly on the food.
- Paper towels and napkins : To absorb excess moisture and prevent spattering. Use for short-term heating and covering. Check for manufacturer’s labels for any special instructions.
- Oven-proof glass, glassceramic bowls and dishes: For use in the microwave oven.
- Paper plates and cups:
For short-term heating at low temperatures. Do not use recycled paper, which may contain metal and could ignite
CAN NOT USE
- Glass jars and bottles: Regular glass is too thin to be used in a microwave. It can shatter, causing damage and injury.
- Paper bags: These are a fire hazard, they can absorb heat and burn. Only use popcorn bags that are designed for microwave use.
- Styrofoam plates and cups: These can melt and leave a harmful chemical residue on food.
- Plastic storage and food containers: Containers meant for cold storage, such as margarine tubs, can melt in the microwave.
- Metal utensils: These can damage your microwave oven. Remove all metal from food and containers before cooking.
- Parchment paper : Use as a cover to prevent spattering or as a wrap for steaming
LIMITED USE
- Aluminiu m foil: Smooth, narrow strips of foil may be used to shield delicate areas on food items like drumsticks and wings to prevent overcooking. Keep all aluminium foil at least 1 inch from the side walls and the door of the microwave.
NOTE: Using too much foil can damage your oven.
- Ceramic, porcelain, and stoneware: Only if they are labelled “Microwave Safe”. If they are not labelled, test them to make sure they can be used safely.
- Plastic: Use only if labelled “Microwave Safe”. Use with care because the plastic can soften from the heat of the food and some plastic can melt.
CAN USE
• Wax paper: To prevent
spattering.
• Thermometers:
Only those labelled
“Microwave Safe” and
follow all directions.
Check the temperature
of food in several
places. Conventional
thermometers may be
used on microwaved
food once the food has
been removed from the
oven
CAN NOT U
- Aluminum tray: May cause arcing. Avoid aluminum foil this may cause arcing.
- Take-out carton with metal handle: May cause arcing. Transfer food to a microwave-safe container.
- Metal or metaltrimmed utensils: Metal cookware, metal trim, and metallic glazes may cause arcing. Also avoid metal skewers and metal twisties.
- Wood: Wood will dry out when used in the microwave oven and may split or crack. Wooden bowls, baskets and board will dry out and may split or crack when used in the microwave.
- Recycled paper towels, paper plates and cups: May contain metal and could ignite.
NOTE: To test if a dish is safe for microwaving, place the empty dish in the oven and microwave on HIGH for 30 seconds. A dish which becomes very hot should not be us
LIMITED USE
- Straw, wicker, and wood: For short-term heating, such as warming dinner rolls for a few seconds. Baskets and bowls may be flammable.
SET UP & USE
SPECIFICATIONS
- Power Consumption: 120V~60Hz, 1600W
- MWO Power: 1100W
- Operation Frequency: 2450MHz
- Outside Dimensions (H x W x D): 12-1/4 x 21-3/4 x 19-5/16 inches
- Oven Cavity Dimensions (H x W x D): 9-13/16 x 14-13/16 x 15-7/8 inches
- Oven Capacity: 1.4 cubic feet
- Net Weight: Approx. 37.09 lbs.
INSTALLATION GUIDE
-
Make sure that all the packing materials are removed from the inside of the door.
-
Check the oven for any damage, such as misaligned or bent door, damaged door seals and sealing surfaces, broken or loose door hinges and latches, and dentsinside the cavity or on the door. If there is any damage, do not operate the oven. Contact qualified service personnel.
-
This microwave oven must be placed on a flat, stable surface capable of supporting the weight of the oven plus the heaviest food likely to be cooked in the oven.
-
Do not place the oven where heat, moisture, or high humidity are generated, or near combustible materials.
-
To function correctly, the oven must have sufficient airflow on all sides. Allow 8” of space above the oven, 4” at back, and 2” at both sides. Do not cover or block any openings on the appliance. Do not remove feet on which oven stands.
-
Do not operate the oven without glass tray, roller support, and shaft in their proper positions.
-
Make sure that the power supply cord is undamaged and does not run under the oven or over any hot or sharp surface.
-
The socket must be readily accessible so that the cord can be quickly reached and easily unplugged in an emergency.
NOTE: Do not remove the mica plate covering the wave guide in the oven cavity.
RADIO OR TV INTERFERENCE
If the microwave oven causes interference to your radio or TV,
- Check that the microwave oven is on a different circuit
- Check position and signal of receiving antenna.
- Relocate the radio or TV as far away from the oven as possible
- Clean door and sealing surface.
- Move the microwave oven far away from the receiver.
PARTS & FEATURES
CONTROL PANEL
- DISPLAY: Cooking time, power indicators and present time are displayed
- MINUTE PLUS: Quick starts the oven at maximum cooking power
- NUMBER PAD (0-9): Touch to set clock, enter cooking time or enter food weight
- POWER LEVEL: Use to set desired microwave power level
- TIMER/CLOCK: Touch to set kitchen timer or clock function
- STOP/CLEAR: Touch to stop oven or to reset the oven before setting a new cooking program. Also used to set child lock.
- START: Touch to start oven
- AUTO MENU BUTTONS: Instant settings to cook, warm, soften and melt popular foods
- COOK: Automatically determines cooking time based on type of food and number of servings
- REHEAT: Automatically determines reheat time based on type of food and number of servings
- DEFROST: Automatically determines defrost time of meat and poultry based on weight
- NOTE: Please remove protective film from the control pad before using your microwave.
OPERATION INSTRUCTIONS
Each time a button is touched, a beep will sound to acknowledge the touch. When the oven is first plugged in, press STOP/CLEAR to enter into the standby mode.
SETTING THE CLOCK
To enter the digital clock time, in the idle mode press the TIMER/CLOCK pad once and then press the number pad to set the time of day.
For example: to set the time of 6:35.
- Press TIMER/CLOCK pad once.
- Touch number pad to enter clock time.
- Press TIMER/CLOCK pad again to confirm.
NOTE: This is a 12 hour clock. You can see the time during cooking by pressing TIMER/ CLOCK pad.
When you press TIMER/CLOCK pad twice , the “EE” will display, press STOP/ CLEAR pad to cancel “EE”.
SETTING THE KITCHEN TIMER
To use the clock as a kitchen timer, enter the desired amount of time to be counted down and press the TIMER/ CLOCK pad and countdown will begin.
For example, to set the kitchen timer for 30 minutes,
- In idle mode, use the number pad to enter 30:00
- Press TIMER/CLOCK pad to start countdown
- When countdown is complete, microwave oven will produce a short beeping sound
NOTE: If you want to see the time of day while in kitchen timer mode, press TIMER/CLOCK pad. You can press STOP/CLEAR once to cancel this function. The longest time you can set is 99 min. 99 sec.
MINUTE PLUS
This feature allows you to start the oven quickly at high power level.
Press the MINUTE PLUS pad once or repeatedly to set cooking time in 60 second increments. The oven starts working at full power level immediately. The maximum cooking time that can bec set is 99 minutes and 59 seconds.
MICROWAVE COOKING
To cook with the microwave, time and power level should be set. The longest cooking time is 99 min. 99 sec.
By pressing the POWER LEVEL pad you are selecting one of the following microwave power levels:
If you want to cook for 5 minutes at 60% of microwave power.
Press POWER LEVEL pad | Cooking power | Display |
---|---|---|
1 | 100% | P-H I |
2 | 90% | P-90 |
3 | 80% | P-80 |
4 | 70% | P-70 |
5 | 60% | P-60 |
6 | 50% | P-50 |
7 | 40% | P-40 |
8 | 30% | P-30 |
9 | 20% | P-20 |
10 | 10% | P-10 |
11 | 0% | P-0 |
- Press POWER LEVEL pad five times to set 60%.
- Touch number pad to enter desired cooking time.
- Press START pad.
NOTE: you can see the power level during cooking by pressing POWER/LEVEL pad.
MULTI-STAGE COOKING
The microwave oven can be programmed to cook at two different time lengths / power levels one after another.
For example, to cook 2 minutes at 100% power level followed by 5 minutes at 60% power you would:
- Press STOP/CLEAR pad to reset the oven
- Touch POWER LEVEL pad to select P-HI power level
- Use the number pad to enter cooking time 2:00
- Touch POWER LEVEL pad five times to select P-60 power level
- Use the number pad to enter cooking time 5:00
- Press START key
WEIGHT DEFROST
The oven allows the defrosting of Ground Meat, Steaks/Chops, Boneless Poultry and Bone-in Poultry. The time and the defrosting power are adjusted automatically once the weight of food is programmed.
The maximum allowable weight for each category is shown below.
Number Pad | Food Category | Max Weight |
---|---|---|
1 | Ground Meat | 2 lb |
2 | Steaks/Chops | 3 lb |
3 | Boneless Poultry | 1lb 8 oz |
4 | Bone-in Poultry | 3lb |
EXAMPLE
If you want to defrost 1 lb of Ground Meat.
- Place the meat to be defrosted into the oven.
- Press DEFROST pad once.
- Press number pad 1 for Ground Meat.
- Press number pad to enter the weight.
- Press START pad.
NOTE: During defrosting program, the system will pause and sound beeps to remind user to turn food over. Then press START to resume the defrosting.
AUTO COOK
- In standby mode, press COOK pad once, the display shows “FOOD”.
- Press number pad 1 to 6 to select different food as shown below.
- Press number pad to select unit.
- Press START pad to start cooking.
Code| Food| Press number| Servings|
---|---|---|---|---
| | | Once| 1|
| Baked| | Twice| 2|
1| Potatoes| 1| 3 times| 3|
| | | 4 times| 4|
| | | Once| 1|
| Fresh| | Twice| 2|
2| Vegetables
2| 3 times| 3|
| | | 4 times| 4|
| | | Once| 1|
| Frozen| | Twice| 2|
3| Vegetables| 3| 3 times| 3|
| | | 4 times| 4|
| | | Once| 1|
| Frozen| | Twice| 2|
4| Entrees| 4| 3 times| 3|
| | | 4 times| 4|
| | | Once| 1|
| | | Twice| 2|
| Ground| | 3 times| 3|
5| Meat| 5| 4 times| 4|
| | | 5 times| 5|
| | | 6 times| 6|
| | | Once| 1|
| | | Twice| 2|
6| Rice| 6
3 times| 3|
| | | 4 times| 4|
AUTO REHEAT
- In standby mode, press REHEAT pad once, the display shows “FOOD”.
- Press number pad 1 to 6 to select different food as shown below.
- Press number pad to select unit.
- Press START pad to start cooking.
Code| Food| Press number| Servings|
---|---|---|---|---
| | | Once| 1|
| Pasta| | Twice| 2|
1| Sauce| 1| 3 times| 3|
| | | 4 times| 4|
| | | Once| 1|
| | | Twice| 2|
2| Soup| | | |
2| 3 times| 3|
| | | 4 times| 4|
| | | Once| 1|
| | | Twice| 2|
3| Pizza| 3
| |
| | | 3 times| 3|
| | | 4 times| 4|
| | | Once| 1|
4| Dinner
Plate| 4| Twice| 2|
3 times| 3|
| |
| | | Once| 1|
| | | Twice| 2|
5| Beverage| 5
3 times| 3|
| | | 4 times| 4|
| | | Once| 1|
| | | Twice| 2|
| Rolls/| | 3 times| 3|
6| Muffins| 6| 4 times| 4|
| | | 5 times| 5|
| | | 6 times| 6|
Note: For Dinner Plate, press number pad 1 for a plate of middle size food, 2 for bigger size and 3 for small size.
AUTO MENU BUTTONS
Eliminates the need to program the time and the cooking power. It is sufficient just to indicate the type of food that you want to cook as well as the weight of this food.
POPCORN
- In standby mode, press POPCORN pad once, the display shows “Q’TY”, “1”.
- Press POPCORN pad to select different weight as shown below.
- Press START pad to popping corn.
Press Popcorn | Weight |
---|---|
Once | 3.5 oz |
Twice | 2.85 – 3.5 oz. |
3 times | 1.2 – 1.6 oz. |
4 times | 1.5 – 1.75 oz. |
MELT
- In standby mode, press MELT pad once, the display shows “CODE”, “1”. Press MELT pad twice, the display shows “CODE”, “2”.
- Press number pad 1 or 2 to select weight.
- Press START pad to start melting.
Code | Food | Press Melt pad | Press num | Weight |
---|---|---|---|---|
1 | Butter | Once | 1 | Once |
2 | Chocolate | Twice | Twice | 4 oz |
2 | Once | 4 oz. Pieces | ||
Twice | e 4 oz. Block |
SOFTEN
- In standby mode, press SOFTEN pad once, the display shows “CODE”, “1”. Press SOFTEN pad twice, the display shows “CODE”, “2”.
- Press number pad 1 or 2 to select weight.
- Press START pad to start softening.
WARM
- In standby mode, press WARM pad once, the display shows “CODE”, “1”. Press WARM pad twice, the display shows “CODE”, “2”.
- Press number pad 1 or 2 to select weight.
- Press START pad to start warming
CHILD LOCK
Use to prevent unsupervised operation of the oven by little children. The CHILD LOCK indicator will show on display screen, and the oven cannot be operated while the CHILD LOCK is set.
To set the CHILD LOCK: Press and hold the STOP/CLEAR pad for 3 seconds, a beep sounds and LOCK indicator lights.
To cancel the CHILD LOCK: Press and hold the STOP/CLEAR pad for 3 seconds until lock indicator on display turns off.
CLEANING AND CARE
-
Turn off the oven and remove the power plug from the wall socket before cleaning.
-
Keep the inside of the oven clean. When food splatters or spilled liquids adhere to oven walls, wipe with a damp cloth. Mild detergent may be used if the oven gets very dirty. Avoid the use of spray and other harsh cleaners as they may stain, streak or dull the door surface.
-
The outside surfaces should be cleaned with a damp cloth. To prevent damage to the operating parts inside the oven, water should not be allowed to seep into the ventilation openings.
-
Wipe the window on both sides with a damp cloth to remove any spills or spatters.
-
Do not allow the control panel to become wet. Clean with a soft, damp cloth. When cleaning the control panel, leave oven door open to prevent oven from accidentally turning on.
-
If steam accumulates inside or around the outside of the oven door, wipe with a soft cloth. This may occur when the microwave oven is operated under high humidity conditions. In such case, it is normal.
-
It is occasionally necessary to remove the glass tray for cleaning. Wash the tray in warm sudsy water or in a dishwasher.
-
The roller ring and oven floor should be cleaned regularly to avoid excessive noise. Simply wipe the bottom surface of the oven with mild detergent. The roller ring may be washed in mild sudsy water or dishwasher. When removing the roller ring from cavity floor for cleaning, be sure to replace in the proper position.
-
Remove odors from your oven by combining a cup of water with the juice and skin of one lemon in a deep microwaveable bowl, microwave for 5 minutes. Wipe thoroughly and dry with a soft cloth.
-
When it becomes necessary to replace the oven light, please consult a dealer to have it replaced.
-
The oven should be cleaned regularly and any food deposits removed.
Failure to maintain the oven in a clean condition could lead to deterioration of the surface that could adversely affect the life of the appliance and possibly result in a hazardous situation. -
Please do not dispose this appliance into the domestic rubbish bin, it should be disposed to the particular disposal center provided by the municipalities.
TROUBLESHOOTING & WARRANTY
BEFORE YOU CALL FOR SERVICE IF THE OVEN FAILS TO OPERATE:
- A) Check to make sure that the oven is plugged in securely. If it is not, remove the plug from the outlet, wait 10 seconds and plug it in again securely.
- B) Check for a blown circuit fuse or a tripped main circuit breaker. If these seem to be operating properly, test the outlet with another appliance.
- C) Check to make sure the control panel is programmed correctly and the timer is set.
- D) Check to ensure that the door is securely closed engaging the door safety lock system. Otherwise, the microwave energy will not flow into the oven.
IF NONE OF THE ABOVE SOLVES THE PROBLEM, CONTACT A QUALIFIED TECHNICIAN. DO NOT TRY TO ADJUST OR REPAIR THE OVEN YOURSEL
CUSTOMER SERVICE
IMPORTANT
DO NOT RETURN THIS PRODUCT TO THE STORE
If you have a problem with this product, please contact the W Appliance Co. Customer Satisfaction Center at 1-855-855-0294. DATED PROOF OF PURCHASE, MODEL # AND SERIAL REQUIRED FOR WARRANTY SERVICE
TROUBLESHOOTING
Troubleshoot your problem by using the chart below. If the microwave oven still does not work properly, contact W Appliance Co. customer service center or the nearest authorized service center. Customers must never troubleshoot internal components. Microwaves hold dangerous voltage (5000V) even after power is removed. Only a certified technician should attempt Microwave repair.
TROUBLE | POSSIBLE CAUSE | POSSIBLE REMEDY |
---|---|---|
Oven will not start | A. Electrical cord for oven is not plugged in.B. Door | |
is open.C. Wrong operation is set. | A. Plug into the outlet.B. Close the door |
and try again.C. Check instructions.
Arcing or sparkling| A. Materials to be avoided in microwave oven, such as
metal, were used.B. The oven is operated when empty.C. Spilled food remains in
the cavity.| A. Use microwave-safecookware only.13. Do not operate with oven
empty.C. Clean cavity with wet towel.
Unevenly cooked foods| A. Materials to be avoided in microwave oven were
used.B. Food is not defrosted completely.C. Cooking time, power level is not
suitable.D. Food is not turned or stirred.| A. Use microwave-safecookware
only.B. Completely defrost food.C.Use correct cooking time, power level.D.Turn
or stir food.
u .,e; cooked foods| Cooking time. power level is not suitable.| Use correct
cooking time and power level.
Under cooked foods| A. Materials to be avoided in microwave oven wereused.B.
Food is not defrosted completely.C. Oven ventilation ports are restricted.D.
Cooking time, power level is not suitable.| A. Use microwave-safecookware
only.B. Completely defrost food.C. Check to see that oven ventilation ports
are not restricted.D. Use correct cooking time and power level.
Improper defrosting| A. Materials to be avoided in microwave oven wereused.B.
Cooking time, power level is not suitable.C. Food is not tumed orstirred.| A.
Use microwave-safe cookware only.B. Use correct cooking timeand power
level.C. Turn or stir food.
LIMITED WARRANTY
Westinghouse brand is used under license.
Any repair, replacement, or warranty service, and all questions about this product should be directed to W Appliance Co. at 1 (855) 855- 0294 from the USA or Puerto Rico.
W Appliance Co. warrants to the original purchaser that the product will be free from defects in material, parts and workmanship for the period designated for this product. The warranty commences the day the product is purchased and covers up to a period of 1 year (12 months) for labor/1 year (12 months) for parts (manufacturing defects only)/5 years (60 months) magnetron tube for microwave (part only).
W Appliance Co. agrees that it will, at its option, replace the defective product with either a new or remanufactured microwave equivalent to your original purchase during the warranty period. Should the Part warranty period exceed the Labor warranty period, W Appliance Co. will supply at no charge for the remainder of the Part warranty, any new or remanufactured replacement parts as required by the product. During this period all labor and service charges will become the responsibility of the customer.
Exclusions: This warranty does not apply to the below:
- If the appearance or exterior of the product has been damaged or defaced, altered or modified in design or construction.
- If the product original serial number has been altered or removed or cannot be readily determined.
- If there is damaged due to power line surge, user damage to the AC power cord or connection to improper voltage source.
- If damage is due to general misuse, accidents or acts of God.
- If repair attempts are done by unauthorized service agents, use of parts other than genuine parts or parts obtained from persons other than authorized service companies.
- On units that have been transferred from the original owner.
- On products that have been purchased as refurbished, like new, second-hand, in a “As-Is” or “Final Sale” terms.
- To products used in a commercial or rental setting.
- To products used in settings other than ordinary household use or used other than in accordance with the provided instructions.
- To damages for service calls for improper installations.
- To damages to decorative trims, finishes of the appliance or home incurred during installation.
- To glass or replaceable light bulbs.
- Transportation and shipping costs.
- Labor after the initial 12 months.
- Food loss for loss due to product failure or delay in service, repair or replacement.
- To charges occurred for after hour service, weekend, holiday charges, tolls or mileage expense for service calls to remote areas.
- Charges to make product available for service, such as removal of trim, shelves etc. that are not a part of the appliance.
- Service calls to install or correct the installation of your microwave.
- Service calls to instruct you how to use your microwave.
- Service calls to repair or replace the house fuse, reset the circuit breaker or correct the wiring in the house.
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CUSTOMER; W Appliance Co. SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT, EXCEPTTO THE EXTENT PROHIBITED BY APPLICABLE LAW.
ANY IMPLIED WARRANTY OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED TO THE DURATION OF THE WARRANTY.
Some states do not allow the exclusion or limitations of incidental or consequential damages, or limitations on how long the warranty lasts. In these cases the above exclusions or limitations may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
Obtaining Service: To obtain service, product literature, supplies or
accessories please call
1 855-855-0294 to create a ticket for
exchange repair. Please make sure to provide the date of
purchase, model number and a brief description of the problem. Our customer
service representative
will contact you or send detailed return instructions.
W Appliance Co. does not warrant that the appliance will work properly in all environmental conditions, and makes no warranty and representation, either implied or expressed, with respect to the quality, performance, merchantability, or fitness for a particular purpose other than the purpose identified within this user’s manual. W Appliance Co. has made every effort to ensurethat this user’s manual is accurate and disclaims liability for any inaccuracies or omissions that may have occurred. Information in this user’s manual is subject to change without notice and does not represent a commitment on the part of W Appliance Co. W Appliance Co. reserves the right to make improvements to this user’s manual and/or to the products described in this user’s manual at any time without notice. If you find information in this manual that is incorrect, misleading, or incomplete, please contact us at 1- 855-855
WESTINGHOUSE, and INNOVATION YOU CAN BE SURE OF are trademarks of Westinghouse Electric Corporation. Used under license by W Appliance Company. All Rights Reserved.