HEARTH HOME technologies OGO324-IPILP-HK Outdoor Grand Oak Hearth Kit Instruction Manual

OGO324-IPILP-HK Outdoor Grand Oak Hearth Kit

Product Information

The product is an outdoor gas log set called the Outdoor Grand
Oak Hearth Kit. It is available in two models: OGO324-IPILP-HK and
OGO324-IPING-HK. The gas log set is designed and manufactured by
Hearth & Home Technologies, a company that specializes in
appliance products.

The gas log set provides an elegant and clean alternative to
burning wood. It is designed to ensure safety and reliability. The
set includes a gas control system and features a glass surface that
becomes hot during operation and cools down afterwards.

Installation Instructions

Installation and service of the gas log set should be performed
by qualified personnel. It is recommended to hire NFI certified or
factory-trained professionals, or technicians supervised by an NFI
certified professional from Hearth & Home Technologies.

Before starting the installation, it is important to check with
the local building code agency to ensure compliance with local
codes, including obtaining necessary permits and scheduling
follow-up inspections. In case of any difficulties with code
approvals or the need for clarification of instructions, it is
advised to contact the Technical Services Department of Hearth
& Home Technologies Inc. through their website, www.hearthnhome.com.

It is crucial to follow the instructions included in the manual
for safe use, operation, installation, and maintenance of the gas
log set. Failure to do so may result in fire, property damage,
personal injury, or even death.

For residents of the Commonwealth of Massachusetts, it is not
allowed to burn any solid fuels in this appliance.

Before installing or operating the gas log set, it is
recommended to thoroughly read and understand the owner’s manual
provided. Special attention should be given to all cautions and
warnings mentioned in the manual. The owner’s manual should be
retained for future reference and kept with other important
documents and product manuals.

Homeowner Reference Information

It is advisable to record the following information about the
gas log set for future reference:

• Model Name
• Serial Number
• Dealership purchased from
• Date purchased/installed
• Location on appliance
• Dealer phone

Listing Label Information/Location

The model information specific to your gas log set can be found
on the rating plate. It includes the model number, serial number,
and gas type.

Installation Instructions
tm

Models: OGO324-IPILP-HK OGO324-IPING-HK Outdoor Grand Oak Hearth Kit

Installation and service of this appliance should be performed by qualified personnel. Hearth & Home Technologies suggests NFI certified or factory- trained professionals, or technicians supervised by an NFI certified professional.

Check with your local building code agency before you begin installation to ensure compliance with local codes, including the need for permits and follow- up inspections. If you encounter any problems regarding code approvals, or if you need clarification of any of the instructions contained here, contact the Technical Services Dept., Hearth & Home Technologies Inc., www.hearthnhome.com.

CAUTION

DO NOT DISCARD THIS MANUAL

· Important operating · Read, understand · Leave this manual with

a n d m a i n t e n a n c e and follow these party responsible for

instructions included.

instructions for safe use and operation.

installation and

operation.

DISDCOARNDOT

WARNING

WARNING

If the information in these instructions is not followed exactly, a fire may result causing property damage, personal injury, or death.
· Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
· What to do if you smell gas:
– Do not try to light any appliance. – Do not touch any electrical switch. Do not
use any phone in your building. – Immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s instructions. – If you cannot reach your gas supplier, call the fire department. · Installation and service must be performed by a qualified installer, service agency, or the gas supplier.

HOT! DO NOT TOUCH. SEVERE BURNS MAY RESULT. CLOTHING IGNITION MAY RESULT.
Glass and other surfaces are hot during operation and cool down.
· Keep children away. · CAREFULLY SUPERVISE children in same room as
appliance. · Alert children and adults to hazards of high
temperatures. · Do NOT operate with protective barriers removed.
· Keep clothing, furniture, draperies and other combustibles away.
In the Commonwealth of Massachusetts:
· This appliance must be installed by a licensed plumber or gas fitter.
· The chimney flue damper, when used with gas logs, will be welded open or completely removed.
· A CO detector shall be installed in the room where the appliance is installed.

No solid fuels shall be burned in this appliance.

Hearth & Home Technologies · Outdoor Grand Oak Gas Hearth Kit · 4004-325 Rev D. 01/2022

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Read this manual before installing or operating this appliance. Please retain this owner’s manual for future reference.
Congratulations

Congratulations on selecting a Hearth & Home Technologies gas log set–an elegant and clean alternative to burning wood. The Hearth & Home Technologies gas log set you have selected is designed to provide the utmost in safety, and reliability.
As the owner of this new outdoor gas log set, you’ll want to read and carefully follow all of the instructions contained in this owner’s manual. Pay special attention to all cautions and warnings.

This owner’s manual should be retained for future reference. We suggest you keep it with your other important documents and product manuals.
The information contained in this owner’s manual, unless noted otherwise, applies to all models and gas control systems.
Your new gas log set will give you years of durable use and trouble-free enjoyment. Welcome to the Hearth & Home Technologies family of appliance products!

Homeowner Reference Information

We recommend that you record the following pertinent information about your gas log set:

Model Name: Serial Number: Dealership purchased from: Notes:

Date purchased/installed: Location on appliance: Dealer phone:

Listing Label Information/Location
The model information regarding your specific gas log set can be found on the rating plate.

Model #

Serial #

Gas Type

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Hearth & Home Technologies · Outdoor Grand Oak Gas Hearth Kit · 4004-325 Rev D. 01/2022

A. Design and Installation Considerations
The Gas Hearth Kit consists of the following:
· Log Set (sold separately) · Burner Pan/Grate Assembly · Lava Rock · Damper Stop

WARNING
HOT! DO NOT TOUCH. SEVERE BURNS MAY RESULT. CLOTHING IGNITION MAY RESULT.

Model OGO324-IPING-HK

Pounds 48

Glass and other surfaces are hot during operation and cool down.

OGO324-IPILP-HK

49

B. Tools and Supplies Needed
Tools and supplies normally required for installation:
Pliers Phillips screwdriver Tape measure Crescent wrenches Gas shutoff valve Non-corrosive leak check solution 3/4 in. wrench, 7/16 in. wrench

WARNING
Fire Risk Exhaust Fumes Risk · Do NOT use this appliance as a “vent-
free” heater.
The flue must be permanently open according to Tables 1 and 2.
C. Important!
· Do not remove any of the attached metal plates, which contain important safety and operating information.
· Keep the appliance area clear and free of all combustible materials, gasoline and other flammable vapors and liquids.
· Any safety screen or guard removed during servicing must be replaced before operation.
· A qualified service technician must perform installation and repair. The appliance should be inspected and cleaned annually by a qualified service technician. More frequent cleaning may be required due to excessive lint, dust, pet hair, etc. It is imperative that the control compartments, burners and air passageways are unobstructed during operation. – Review proper placement of logs, and Lava rock. Check the wiring. – Ensure there are no gas leaks.
– Ensure the flow of combustion and ventilation air is not obstructed (front grilles and vent caps).

· Keep children away. · CAREFULLY SUPERVISE children in same room as
appliance. · Alert children and adults to hazards of high
temperatures. · Keep clothing, furniture, draperies and other
combustibles away.
· Replace component parts of the chimney and fireplace as specified by the professionals.
· Ensure all joints are properly engaged and the chimney is properly secured.
· Do not allow fans to blow directly into the fireplace. Avoid any drafts that alter burner flame pattern.
· Do not use a blower insert, heat exchanger insert or other accessories not approved for use with this appliance.
· Before installing into a solid fuel burning fireplace, the chimney and firebox should be inspected and cleaned to remove soot, creosote, ashes, paint, bird nests etc.
· Annual examination of the chimney must be performed by a qualified agency to ensure proper ventilation of flue gases created by this appliance.
· Have the chimney and adjacent structure inspected and cleaned by qualified professionals. Hearth & Home Technologies recommends that NFI or CSIA certified professionals, or technicians under the direction of certified professionals, conduct a minimum of an NFPA 211 Level 2 inspection of the chimney.
· This appliance must have a screen in place while the appliance is in operation and, unless other provisions for combustion air are provided, the screen shall have an opening for introduction of combustion air.
· Solid fuels shall not be burned in a fireplace where a decorative appliance is installed.
· If glass doors are present, the glass doors must be fully opened while appliance is in operation.

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D. Appliance Certification

· Gas Supply Pressure: Minimum inlet gas supply pressure

This appliance is design certified by PFS under the ANSI

must be 7.0 in. W.C. for natural gas or 11 in. W.C. for LP

Z21.60b-2017 or ANSI 1Z21.97 2017. CSA 2.26b-2017,

gas for the purpose of input adjustment. Maximum inlet

Decorative Appliances for Installation in Solid-fuel

gas pressure must not exceed 10.5 in. W.C. for natural

Burning Fireplaces. Installation and the provisions for

gas or 13 in. W.C. for LP gas. The gas line supplying the

combustion and ventilation air must conform to the National

appliance must be sufficient size to furnish the appropriate

Fuel Gas Code, ANSI Z223.1/NFPA 54, or the CSA B149.1,

supply pressure to the appliance while operating in the

Natural Gas and Propane Installation Code.

“High” setting.

· Pressure tap screws must be closed before turning gas

E. Gas Supply Connection

on to the appliance.

A 3/8 in. flared fitting has been installed on the gas valve inlet at the factory. Ensure fittings are of the appropriate size and type on the gas line connection. If the tubing has to be

·

Gas Line Pressure Test: Perform pressure test according to state and local code (if pressure exceeds 1/2 in. psi (3.5 kPa)) before appliance is connected. Be sure to release

cut to length be sure to use the proper cutting and flaring tool. Also, be careful not to crimp the tubing while bending. If

air pressure from the gas line before connection is made to the appliance. Excessive pressure will damage the gas

the tubing becomes crimped, do not use for installation.

control and may cause a gas leak.

· Gas Leak Test: Make sure the gas connections are tight.

Gas resistant pipe compound must be used on all threaded

Turn on the gas and coat each joint with a non-corrosive

male connections to ensure a tight seal.

gas leak check solution. Air bubbles will form indicating

F. Gas Pressure

any leaks. DO NOT USE A FLAME OR ANY TYPE OF IGNITION SOURCE TO CHECK FOR LEAKS. All leaks

Proper input pressures are required for optimum appliance

must be corrected before proceeding with installation.

performance. Gas line sizing requirements need to be made · The appliance must only be installed in a solid-fuel burning

following NFPA51.

fireplace with the flue damper clamped open according

to Tables 1 and 2. The fireplace must be constructed of

non-combustible material.

· The minimum permanent free opening (in square inches)

that must be provided by the fireplace chimney or damper

WARNING
Fire Risk

to vent the flue gases is provided in Tables 1 and 2. If the free opening is smaller than the specified area, do not use this appliance.

Explosion Risk

· The damper must be removed or fixed in a manner in

High pressure will damage valve.

which will secure it open. Some jurisdictions require the

· Disconnect gas supply piping BEFORE

damper to be removed or permanently welded fully open.

pressure testing gas line at test pressures

Check with state and local codes.

above 1/2 psig.

· Be sure that the chimney is completely unobstructed to

· Close the manual shutoff valve BEFORE

ensure proper ventilation of flue gases including carbon

pressure testing gas line at test pressures

monoxide (CO). CO (a poisonous gas) is tasteless,

equal to or less than 1/2 psig.

odorless, colorless and undetectable without proper

equipment.

· Refer to Table 3 to determine minimum fireplace opening

requirements before proceeding.

WARNING

WARNING
Fire Risk Explosion Risk Verify inlet pressures. · High pressure may cause overfire
condition. · Low pressure may cause explosion.
Install regulator upstream of valve if line pressure is greater than 1/2 psig.

Asphyxiation Risk
This appliance produces carbon monoxide (CO). · The free opening areas (in square inches)
of the chimney damper as shown in the following tables must be met.
· User must make sure damper is locked open.
· The installer is responsible to ensure proper ventilation of flue gases before appliance is used.
Fire needs to draft properly for safe operation.

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Hearth & Home Technologies · Outdoor Grand Oak Gas Hearth Kit · 4004-325 Rev D. 01/2022

Table 1 for Factory Built Fireplaces

Table 2 for Masonary Built Fireplaces

Free Opening Area (in square inches) of chimney Damper for Venting combustion.

Chimney Ht. (Feet) 10 15 20 25 30 35

OGO324 LP Gas 35.3 26.4 22.1 18.1 17.3 15.9

OGO324 Natural Gas Not approved 38.5 31.2 27.3 24.6 22.1

Chimney Ht. (Feet) 6 8 10 15 20 30

OGO324 LP Gas 49.2 45.5 41.7 37.7 34.3 31.2

OGO324 Natural Gas 64 59.7 54.3 48.8 44.4 40.3

Table 3 for Minimum Fireplace Dimensions

Hearth Kit

Front Opening

Depth

Height

Rear Width

Natural Propane BTU BTU

OGO324-IPI-HK 34 in. 23 in. 22 in. 22 in

88,000 80,000

G. Inspect the Appliance and Components

· Remove the contents from the carton . Attached to the · An On/Off switch is provided as part of the assembly. It

burner are tags identifying the manufacturer name, serial

is located on the front right side of the burner assembly

number, model number (including gas log size), BTU

as shown in Figure 3.

ratings, gas type, etc.

· Review the attached tags before proceeding. Ensure

that all minimum fireplace dimension requirements are achieved using Table 3 . See Figure 1. Ensure the gas type provided in the fireplace coincide with the gas type marked on the tag.

Figure 3 Battery Box and Cover (for IPI units only)

Figure 1 Measure Firebox

Battery Box Cover

· The burner is assembled with the controls installed at the factory and is designed to connect one end of the 3/8 in. supply line before placing inside the fireplace. Ensure the connection is tightened using a 3/4 in. wrench.
· Place the burner towards the rear and center of the fireplace and connect to the gas line. Follow instructions in “F. Gas Pressure” to check for gas leaks.
· IPI models include a battery box which holds 2 “D” size batterys. The battery box should be placed in the right front corner of your fireplace and covered with the log cover as shown in Figure 3.

Battery Box On/Off Switch

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WARNING
Fire Risk Explosion Risk Personal Injury Risk Failure to position the parts in accordance with the diagrams provided with the log packages or failure to use only parts approved with this appliance may result in property damage or personal injury.

H. Lava Rock Installation
· Pour Lava Rock into the burner pans to the point where the burner pipe is covered. See Figure 5. Be sure not to cover pilot assembly.
· Inspect the pilot burner to ensure it is clear of any lava rock.
· The gas burns at the point of the least resistance. In case of an uneven flame pattern it may be necessary to adjust the materials in the pans (using an object such as a screwdriver) to achieve the desired effect.
· Place desired amount of lava granules on the floor of the fireplace. (Lava granules may contain moisture which, when heating, may cause it to pop out during installation and set-up.) Ensure the controls and switches are unobstructed after the granules are installed.
· DO NOT COVER THE AIR MIXER LOCATED ON THE LOWER LEFT SIDE OF THE BURNER.
· Place logs as shown in Service Parts. · Place accent logs around burner on floor of fireplace.

WARNING
Fire Risk Explosion Risk Personal Injury Risk An explosion could occur if a connection is made directly to an unregulated propane (LP) tank.
I. Inspect the Venting System
The fireplace venting system is designed and constructed to develop a positive flow adequate to remove flue gases to the outside atmosphere. See fireplace installation instructions.

Figure 5 Lava

CAUTION
· Logs can get very hot. Handle only when they are cool.

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Hearth & Home Technologies · Outdoor Grand Oak Gas Hearth Kit · 4004-325 Rev D. 01/2022

J. Damper Stop Installation Instructions
Included in the burner assembly box is a damper stop clamp which attaches to the damper, if fireplace is constructed with a damper, as shown (Figure 8). Install the clamp to the damper ensuring that the minimum requirements (Tables 1 and 2) are achieved. Use a 7/16 in. wrench to secure the clamp to the damper. If the damper clamp provided does not fit your application, other means of securing the proper opening must be provided by the installer.
Figure 8 Damper Stop Clamp
Damper Stop Clamp
Damper
CAUTION

K. Cleaning and Maintenance Instructions
Always remember:
· Do not place any combustible material near the appliance.
· Do not place any paper, trash or other material on the log set or in the fireplace.
· Do not touch any part of the appliance when it is in operation.
· Do not operate this appliance without the fireplace screen closed.
Your appliance is designed to be virtually maintenance free, although periodic visual inspection and cleaning is required. Follow the instructions below for the correct procedures. An annual examination and cleaning the venting system by a qualified person is also recommended.
If at any time the flames on your log set look abnormal or an odor is noticed coming from the appliance, contact a qualified service technician or the gas company.
Inspect the main burner. Pilot flames should resemble those shown in Figure 9, although actual flame heights may vary.
Do not allow soot to build up on the logs Your logs require little care. Keep the burner assembly, logs and burner area surrounding the logs clean by brushing with a dry paint brush at least twice a year.
· Always turn off the gas to the pilot before cleaning. For relighting, refer to Section P or Q. Lighting Instructions.
· Always keep the appliance clean and free from combustible materials, gasoline and other flammable vapors and liquids.
· Never obstruct the flow of combustion and ventilation air. Keep the front of the appliance clear of all obstacles and materials.
· Leave clearance of at least 36 in. from the front of the fireplace.
· The air shutter should not be blocked.

Before cleaning the appliance, be sure it is turned completely off. The pilot should also be turned off. The unit must be completely cooled.

Note: The state of Massachusetts requires that the chimney flue damper, when used with gas logs, be welded open or completely removed. In the Commonwealth of
Massachusetts this appliance must be installed by a licensed plumber or gasfitter.

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L. Lighting Instructions · IPI Pilot Valve (IPI)
FOR YOUR SAFETY READY BEFORE LIGHTING WARNING: If you do not follow these instructions exactly, a fire or explosion may result
causing property damage, personal injury or loss of life.
A. This appliance is equipped with an intermittent Pilot ignition (IPI) device which automatically lights the burner. DO NOT try to light the burner by hand.
B. BEFORE LIGHTING, smell all around the appliance area for gas. Be sure to smell next to the floor because some gas is heavier than air and will settle on the floor.
WHAT TO DO IF YOU SMELL GAS
Do not try to light any appliance. Do not touch any electrical switch: do not use any phone in your building. Immediately call your gas supplier from a neighbor’s phone. Follow gas supplier’s instructions. If you cannot reach your gas supplier, call the fire department.
C. Do not use this appliance if any part has been under water. Immediately call a qualified service technician to inspect the appliance and replace any part of the control system and any gas control which has been under water.
WARNING
DO NOT CONNECT 110 VAC TO THE CONTROL VALVE. -Improper installation, adjustment, alteration, service or maintenance can cause injury or property damage. -This appliance needs fresh air for safe operation and must be installed so there are provisions for
adequate combustion and ventilation. -If not installed, operated, and maintained in accordance with the manufacture’s instructions, this product
could expose you to substances in fuel or fuel combustion which are known to the State of California to cancer, birth defects or other reproductive harm. -Keep burner and control compartment clean.
CAUTION
Hot while in operation. Do not touch. Keep children, clothing, furniture, gasoline and other liquids having flammable vapors away.
LIGHTING INSTRUCTIONS IPI
1. Turn off all electric power to the appliance. 2. This appliance is equipped with an ignition device which automatically lights the burner. DO NOT try
to light the burner by hand. 3. Wait (5) minutes to clear out any gas. Then smell for gas, including near the floor. If you smell gas,
STOP! Follow “B” in the Safety Information above. If you do not smell gas, go to the next step. 4. Turn on all electric power to the appliance. 5. To light the burner, flip the ON/OFF switch to the “ON” position (the ON/OFF switch may include a
wall switch, if so equipped). 6. If the appliance will not operate, follow the instructions “To Turn Off Gas to Appliance” and call
your service technician or gas supplier.
TO TURN OFF GAS TO APPLIANCE
1. Turn off all electric power to the appliance if service is to be performed. 2. Flip the ON/OFF switch to the “OFF” position.
Gas Valve

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Hearth & Home Technologies · Outdoor Grand Oak Gas Hearth Kit · 4004-325 Rev D. 01/2022

M. Frequently Asked Questions
Can I close the glass doors on my fireplace when using my gas logs? No. The gas log sets are designed for use in fireplaces with all fireplace doors fully opened. Operating your log set with the doors closed will cause overheating, premature failure of valve systems, and will void the warranty of your log set.
What sort of maintenance do gas logs require? Vented gas logs do not require regular maintenance. However, it is a good idea to have valves, pilots and gas connections on your set periodically inspected by a hearth professional. Although it is not required maintenance, annually refurbishing the ember material and periodic cleaning of the logs will help maintain your set’s beauty and realism.
Can I burn real wood along with my gas logs? No. The intense heat of a wood fire will damage your logs, burners, grates and valves, and will void your warranty.
Will gas logs help my chimney that drafts poorly? No. Improper or poor draft will not be helped by gas logs. Please have your chimney inspected by a hearth professional or chimney sweep in order to determine how to correct the problem.
Can I close my fireplace damper to get more heat from my vented gas log set? No. Vented gas logs are designed to be operated with the damper in the fully opened position. This gas log set produces carbon monoxide gas. The damper must be removed or clamped fully open using the “C” clamp provided with the set.
My gas logs make a whistling noise when I burn them. What causes this? This behavior is normally caused by using a corrugated flex connector to hook up the gas log set. We recommend the installer use the supplied aluminum connector rather than the corrugated flexible type.
Can I move or change the position of the logs on my gas log set? Certified log sets should not be altered – log placement must be exactly as indicated in the set’s installation instructions.
Can I install my gas log set myself? No. We recommend installation be performed by an NFI certified hearth professional, HVAC professional, gas fitter, or plumber experienced in gas log installation. Most localities require installation of any gas appliance to be performed by a professional. Please check with your local inspection agency/department.
What are the gas logs made of? The gas logs are made of a mixture of pre- fired, expanded clay and a special high-temperature cement, with a wire mesh reinforcement. This combination creates a strong, ceramic material capable of withstanding extreme temperatures, yet also allows molding of the intricate detail found in these gas log sets.
I have a vented log set, and the logs have black soot on them. Is this normal? Soot build-up on vented gas logs is a normal part of the combustion process. Natural gas log sets generally produce less soot than liquid propane log sets. We recommend any soot build up be removed periodically using a product designed for gas log soot removal.
Is the gas log set approved by a testing agency? Yes. The OGO series has been design certified by PFSunder the ANSI Z21.60b-2017 Decorative Appliances for Installation in Solid Fuel Burning Fireplaces. The installation and the provisions for combustion and ventilation air must conform to the National Fuel Gas Code, ANSI Z223.1/NFPA 54. Check with your local inspections department for further information.

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Service Parts
3 Tier Grand Oak 24″ Gas Log Set

GO324
Beginning Manufacturing Date: May 2018 Ending Manufacturing Date: Active

2
SRV708

1
SRV737

3
SRV709

1

2

3

45

6

5 4 SRV816
SRV728

6
SRV716

7
SRV808

8
SRV724

7

8

9

10 11

9

10 11

SRV707

SRV706

SRV702

IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.

ITEM

DESCRIPTION

COMMENTS PART NUMBER

Stocked at Depot

Log Set Assembly 1 Log # 1 2 Log # 2

GO324 SRV737 SRV708

3 Log # 3 4 Log # 4 5 Log # 5

SRV709 SRV816 SRV728

6 Log # 6 7 Log # 7 8 Log # 8

SRV716 SRV808 SRV724

9 Log # 9 10 Log # 10 11 Log # 11

SRV707 SRV706 SRV702

2/21

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Hearth & Home Technologies · Outdoor Grand Oak Gas Hearth Kit · 4004-325 Rev D. 01/2022

Service Parts
Grand Oak 24″ Gas Log Set

ODGO324-IPI-NG & LP
Beginning Manufacturing Date: July 2010 Ending Manufacturing Date: June 2018

8 7

3 6

14 12
13

10

4 5

9

11

2

1

IMPORTANT: THIS IS DATED INFORMATION. When requesting service or replacement parts for your appliance please provide model number and serial number. All parts listed in this manual may be ordered from an authorized dealer.

ITEM

DESCRIPTION

COMMENTS

PART NUMBER

1

Switch

Pilot – NG 2
Pilot – LP

01-1070 07-1024 07-1023

3

Control Module

4

Battery Holder

Valve – NG 5
Valve – LP

6

Valve Bracket

7

Control Box

8

Control Box Mount

9

Pilot Bracket

10 Wire Harness

11 Wiring Harness, Switch

12 Battery Cover Log

13 Damper Stop Assembly

14 Connector

Lava Rock

Installation Manual

Additional service parts on following page

593-595 SRV593-594 593-500 SRV593-501 MT-350-VC-SS MT-350-CBA-SS MT-350-CBM-SS MT-350-PB3-SS SRV593-590 16-1615 H-0586A SRV500-SC FT-1-24 SRVACC10 4004-320

Stocked at Depot
Y Y Y Y
Y
7/18

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Hearth & Home Technologies LLC
LIMITED LIFETIME WARRANTY
Hearth & Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.
WARRANTY COVERAGE:
HHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.
WARRANTY PERIOD: Warranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.
The term “Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for gas appliances, 10 years from the beginning date of warranty coverage for wood and pellet appliances, and 5 years from the beginning of warranty coverage for standalone gas log sets. These time periods reflect the minimum expected useful lives of the designated Component Parts under normal operating conditions.

Warranty Period

Component Parts

Labor

Gas

1 Year

X

2 Years

2 years

X

X 3 years

5 years

X

X 5 years 1 year

6 years 7 years

3 years 3 years

10 years 1 year

X

Limited Lifetime

3 years

X

Pellet X
X
X
X X X

HHT Manufactured Appliances and Venting

Wood Electric Venting

Component Parts Covered by this Warranty

All parts including handles, external enameled

X

X

components and other material except as covered by Warranty Conditions, Warranty Exclusions, and

Warranty Limitations listed

X

All parts except as covered by Warranty Conditions, Warranty Exclusions, and Warranty Limitations listed

X

Igniters, Auger Motors, Electronic Components, and Glass

Electrical components limited to modules, remotes/wall switches, valves, pilots, blowers, junction boxes, wire harnesses, transformers and lights (excluding light bulbs)

X

Molded Refractory Panels, Glass Liners

Firepots, burnpots, mechanical feeders/auger assemblies

Burners and logs for standalone gas log sets (Vented and Vent Free gas log sets not sold as
components of the fireplace or stove)
Vent Free Burners and Vent Free Log components of HHT manufactured fireplaces or stoves

X

Castings, Medallions and Baffles

X

Catalysts

X

Manifold tubes, HHT Chimney and Terminations

Burners, logs and refractory components of HHT manufactured fireplaces or stoves

X

Firebox and heat exchanger, FlexBurn® System (engine, inner cover, access cover and fireback)

1 Year

None

X

X

X

X

X

4021-645M 9/21

All purchased replacement parts

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Hearth & Home Technologies · Outdoor Grand Oak Gas Hearth Kit · 4004-325 Rev D. 01/2022

WARRANTY CONDITIONS:
· Because HHT cannot control the quality of any Products sold by unauthorized sellers, this Warranty only covers Products that are purchased through an HHT authorized dealer or distributor unless otherwise prohibited by law; a list of HHT authorized dealers is available on the HHT branded websites.
· This Warranty is only valid while the applicable Product remains at the site of original installation.
· This Warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the applicable Product is authorized to sell applicable Product.
· Contact your installing distributor or dealer for Warranty service. If the installing dealer or distributor is unable to provide necessary parts, contact the nearest HHT authorized dealer or supplier. Additional service fees may apply if you are seeking Warranty service from a dealer other than the dealer from whom you originally purchased the applicable Product.
· No HHT consumer should bear cost of warranty service or costs incurred while servicing warranty claims (i.e., travel, gas, or mileage) when the service is performed within the terms of this Warranty. Check with your dealer or distributor in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not covered by this Warranty.

WARRANTY EXCLUSIONS:
This Warranty does not cover the following: · Changes in surface finishes as a result of normal use. As a heating appliance, some changes in color of interior and exterior surface
finishes may occur. This is not a flaw and is not covered under the Warranty. · Damage to printed, plated, or enameled surfaces caused by fingerprints, accidents, misuse, scratches, melted items or other
external sources and residues left on the plated surfaces from the use of abrasive cleaners or polishes. · Repair or replacement of parts that are subject to normal wear and tear during the Warranty Period are not covered. These parts
include: paint, wood and pellet gaskets, firebricks, grates, flame guides, batteries and the discoloration of glass. · Minor expansion, contraction, or movement of certain parts causing noise. These conditions are normal and complaints related to
this noise are not covered by this Warranty. · Damages resulting from: (1) failure to install, operate, or maintain the applicable Product in accordance with the installation
instructions, operating instructions, and listing agent identification label furnished with the applicable Product; (2) failure to install the applicable Product in accordance with local building codes; (3) shipping or improper handling; (4) improper operation, abuse, misuse, continued operation with damaged, corroded or failed components, accident, or improperly/incorrectly performed repairs; (5) environmental conditions, inadequate ventilation, negative pressure, or drafting caused by tightly sealed constructions, insufficient make-up air supply, or handling devices such as exhaust fans or forced air furnaces or other such causes; (6) use of fuels other than those specified in the operation instructions; (7) installation or use of components not supplied with the applicable Product or any other components not expressly authorized and approved by HHT; (8) modification of the appliance not expressly authorized and approved by HHT in writing; and/or (9) interruptions or fluctuations of electrical power supply to the applicable Product. · Non- HHT venting components, hearth connections or other accessories used in conjunction with the applicable Product. · Any part of a pre-existing fireplace system in which an insert or a decorative gas applicable Product is installed. · HHT’s obligation under this Warranty does not extend to the Product’s capability to heat the desired space. Information is provided to assist the consumer and the dealer in selecting the proper Product for the application. Consideration must be given to the Product location and configuration, environmental conditions, insulation and air tightness of the structure.
This warranty is void if:
· The applicable Product has been over-fired, operated in atmospheres contaminated by chlorine, fluorine, or other damaging chemicals. Over-firing can be identified by, but not limited to, warped plates or tubes, deformation/warping of interior cast iron structure or components, rust colored cast iron, bubbling, cracking and discoloration of steel or enamel finishes.
· The applicable Product is subjected to prolonged periods of dampness or condensation. · There is any damage to the applicable Product due to water or weather damage which is the result of, but not limited to, improper
chimney or venting installation.

LIMITATIONS OF REMEDIES AND LIABILITY:
· EXCEPT TO THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES OTHER THAN THE WARRANTY SPECIFIED
HEREIN. The owner’s exclusive remedy and HHT’s sole obligation under this Warranty or in contract, tort or otherwise, shall be limited to replacement of the Component Part(s), repair of the Component Part(s), or refund of the original purchase price of the
applicable Product(s), as specified above; provided, however, that (i) if HHT is unable to provide replacement of the Component Part(s) and repair of the Component Part(s) is not commercially practicable or cannot be timely made, or (ii) the customer is willing to accept a refund of the purchase price of the applicable Product(s), HHT may discharge all such obligations by refunding the purchase price of the applicable Product. In no event will HHT be liable for any incidental or consequential damages caused by defects in the applicable Product. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This Warranty gives you specific legal rights and you may also have other rights which vary from State to State. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF THE
EXPRESSED WARRANTY SPECIFIED ABOVE FOR THE APPLICABLE PRODUCT. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

4021-645M 9/21

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Contact Information
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Please contact your Hearth & Home Technologies dealer with any questions or concerns.
For the number of your nearest Hearth & Home Technologies dealer, please call 1-800-927-6841 or 1-888-427-3973.
– NOTES –

CAUTION

DO NOT DISCARD THIS MANUAL

· Important operating · Read, understand · Leave this manual with

a n d m a i n t e n a n c e and follow these party responsible for

instructions included.

instructions for safe use and operation.

installation and

operation.

DISDCOARNDOT

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Hearth & Home Technologies · Outdoor Grand Oak Gas Hearth Kit · 4004-325 Rev D. 01/2022

References

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