HEARTH HOME technologies OGO324-IPILP-HK Outdoor Grand Oak Hearth Kit Instruction Manual
- June 12, 2024
- HEARTH HOME technologies
Table of Contents
OGO324-IPILP-HK Outdoor Grand Oak Hearth Kit
Product Information
The product is an outdoor gas log set called the Outdoor Grand
Oak Hearth Kit. It is available in two models: OGO324-IPILP-HK and
OGO324-IPING-HK. The gas log set is designed and manufactured by
Hearth & Home Technologies, a company that specializes in
appliance products.
The gas log set provides an elegant and clean alternative to
burning wood. It is designed to ensure safety and reliability. The
set includes a gas control system and features a glass surface that
becomes hot during operation and cools down afterwards.
Installation Instructions
Installation and service of the gas log set should be performed
by qualified personnel. It is recommended to hire NFI certified or
factory-trained professionals, or technicians supervised by an NFI
certified professional from Hearth & Home Technologies.
Before starting the installation, it is important to check with
the local building code agency to ensure compliance with local
codes, including obtaining necessary permits and scheduling
follow-up inspections. In case of any difficulties with code
approvals or the need for clarification of instructions, it is
advised to contact the Technical Services Department of Hearth
& Home Technologies Inc. through their website,
www.hearthnhome.com.
It is crucial to follow the instructions included in the manual
for safe use, operation, installation, and maintenance of the gas
log set. Failure to do so may result in fire, property damage,
personal injury, or even death.
For residents of the Commonwealth of Massachusetts, it is not
allowed to burn any solid fuels in this appliance.
Before installing or operating the gas log set, it is
recommended to thoroughly read and understand the owner’s manual
provided. Special attention should be given to all cautions and
warnings mentioned in the manual. The owner’s manual should be
retained for future reference and kept with other important
documents and product manuals.
Homeowner Reference Information
It is advisable to record the following information about the
gas log set for future reference:
- Model Name
- Serial Number
- Dealership purchased from
- Date purchased/installed
- Location on appliance
- Dealer phone
Listing Label Information/Location
The model information specific to your gas log set can be found
on the rating plate. It includes the model number, serial number,
and gas type.
Installation Instructions
tm
Models: OGO324-IPILP-HK OGO324-IPING-HK Outdoor Grand Oak Hearth Kit
Installation and service of this appliance should be performed by qualified personnel. Hearth & Home Technologies suggests NFI certified or factory- trained professionals, or technicians supervised by an NFI certified professional.
Check with your local building code agency before you begin installation to ensure compliance with local codes, including the need for permits and follow- up inspections. If you encounter any problems regarding code approvals, or if you need clarification of any of the instructions contained here, contact the Technical Services Dept., Hearth & Home Technologies Inc., www.hearthnhome.com.
CAUTION
DO NOT DISCARD THIS MANUAL
· Important operating · Read, understand · Leave this manual with
a n d m a i n t e n a n c e and follow these party responsible for
instructions included.
instructions for safe use and operation.
installation and
operation.
DISDCOARNDOT
WARNING
WARNING
If the information in these instructions is not followed exactly, a fire may
result causing property damage, personal injury, or death.
· Do not store or use gasoline or other flammable vapors and liquids in the
vicinity of this or any other appliance.
· What to do if you smell gas:
– Do not try to light any appliance. – Do not touch any electrical switch. Do
not
use any phone in your building. – Immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s instructions. – If you cannot
reach your gas supplier, call the fire department. · Installation and service
must be performed by a qualified installer, service agency, or the gas
supplier.
HOT! DO NOT TOUCH. SEVERE BURNS MAY RESULT. CLOTHING IGNITION MAY RESULT.
Glass and other surfaces are hot during operation and cool down.
· Keep children away. · CAREFULLY SUPERVISE children in same room as
appliance. · Alert children and adults to hazards of high
temperatures. · Do NOT operate with protective barriers removed.
· Keep clothing, furniture, draperies and other combustibles away.
In the Commonwealth of Massachusetts:
· This appliance must be installed by a licensed plumber or gas fitter.
· The chimney flue damper, when used with gas logs, will be welded open or
completely removed.
· A CO detector shall be installed in the room where the appliance is
installed.
No solid fuels shall be burned in this appliance.
Hearth & Home Technologies · Outdoor Grand Oak Gas Hearth Kit · 4004-325 Rev D. 01/2022
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Read this manual before installing or operating this appliance. Please retain
this owner’s manual for future reference.
Congratulations
Congratulations on selecting a Hearth & Home Technologies gas log set–an
elegant and clean alternative to burning wood. The Hearth & Home Technologies
gas log set you have selected is designed to provide the utmost in safety, and
reliability.
As the owner of this new outdoor gas log set, you’ll want to read and
carefully follow all of the instructions contained in this owner’s manual. Pay
special attention to all cautions and warnings.
This owner’s manual should be retained for future reference. We suggest you
keep it with your other important documents and product manuals.
The information contained in this owner’s manual, unless noted otherwise,
applies to all models and gas control systems.
Your new gas log set will give you years of durable use and trouble-free
enjoyment. Welcome to the Hearth & Home Technologies family of appliance
products!
Homeowner Reference Information
We recommend that you record the following pertinent information about your gas log set:
Model Name: Serial Number: Dealership purchased from: Notes:
Date purchased/installed: Location on appliance: Dealer phone:
Listing Label Information/Location
The model information regarding your specific gas log set can be found on the
rating plate.
Model #
Serial #
Gas Type
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Hearth & Home Technologies · Outdoor Grand Oak Gas Hearth Kit · 4004-325 Rev D. 01/2022
A. Design and Installation Considerations
The Gas Hearth Kit consists of the following:
· Log Set (sold separately) · Burner Pan/Grate Assembly · Lava Rock · Damper
Stop
WARNING
HOT! DO NOT TOUCH. SEVERE BURNS MAY RESULT. CLOTHING IGNITION MAY RESULT.
Model OGO324-IPING-HK
Pounds 48
Glass and other surfaces are hot during operation and cool down.
OGO324-IPILP-HK
49
B. Tools and Supplies Needed
Tools and supplies normally required for installation:
Pliers Phillips screwdriver Tape measure Crescent wrenches Gas shutoff valve
Non-corrosive leak check solution 3/4 in. wrench, 7/16 in. wrench
WARNING
Fire Risk Exhaust Fumes Risk · Do NOT use this appliance as a “vent-
free” heater.
The flue must be permanently open according to Tables 1 and 2.
C. Important!
· Do not remove any of the attached metal plates, which contain important
safety and operating information.
· Keep the appliance area clear and free of all combustible materials,
gasoline and other flammable vapors and liquids.
· Any safety screen or guard removed during servicing must be replaced before
operation.
· A qualified service technician must perform installation and repair. The
appliance should be inspected and cleaned annually by a qualified service
technician. More frequent cleaning may be required due to excessive lint,
dust, pet hair, etc. It is imperative that the control compartments, burners
and air passageways are unobstructed during operation. – Review proper
placement of logs, and Lava rock. Check the wiring. – Ensure there are no gas
leaks.
– Ensure the flow of combustion and ventilation air is not obstructed (front
grilles and vent caps).
· Keep children away. · CAREFULLY SUPERVISE children in same room as
appliance. · Alert children and adults to hazards of high
temperatures. · Keep clothing, furniture, draperies and other
combustibles away.
· Replace component parts of the chimney and fireplace as specified by the
professionals.
· Ensure all joints are properly engaged and the chimney is properly secured.
· Do not allow fans to blow directly into the fireplace. Avoid any drafts that
alter burner flame pattern.
· Do not use a blower insert, heat exchanger insert or other accessories not
approved for use with this appliance.
· Before installing into a solid fuel burning fireplace, the chimney and
firebox should be inspected and cleaned to remove soot, creosote, ashes,
paint, bird nests etc.
· Annual examination of the chimney must be performed by a qualified agency to
ensure proper ventilation of flue gases created by this appliance.
· Have the chimney and adjacent structure inspected and cleaned by qualified
professionals. Hearth & Home Technologies recommends that NFI or CSIA
certified professionals, or technicians under the direction of certified
professionals, conduct a minimum of an NFPA 211 Level 2 inspection of the
chimney.
· This appliance must have a screen in place while the appliance is in
operation and, unless other provisions for combustion air are provided, the
screen shall have an opening for introduction of combustion air.
· Solid fuels shall not be burned in a fireplace where a decorative appliance
is installed.
· If glass doors are present, the glass doors must be fully opened while
appliance is in operation.
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D. Appliance Certification
· Gas Supply Pressure: Minimum inlet gas supply pressure
This appliance is design certified by PFS under the ANSI
must be 7.0 in. W.C. for natural gas or 11 in. W.C. for LP
Z21.60b-2017 or ANSI 1Z21.97 2017. CSA 2.26b-2017,
gas for the purpose of input adjustment. Maximum inlet
Decorative Appliances for Installation in Solid-fuel
gas pressure must not exceed 10.5 in. W.C. for natural
Burning Fireplaces. Installation and the provisions for
gas or 13 in. W.C. for LP gas. The gas line supplying the
combustion and ventilation air must conform to the National
appliance must be sufficient size to furnish the appropriate
Fuel Gas Code, ANSI Z223.1/NFPA 54, or the CSA B149.1,
supply pressure to the appliance while operating in the
Natural Gas and Propane Installation Code.
“High” setting.
· Pressure tap screws must be closed before turning gas
E. Gas Supply Connection
on to the appliance.
A 3/8 in. flared fitting has been installed on the gas valve inlet at the factory. Ensure fittings are of the appropriate size and type on the gas line connection. If the tubing has to be
·
Gas Line Pressure Test: Perform pressure test according to state and local code (if pressure exceeds 1/2 in. psi (3.5 kPa)) before appliance is connected. Be sure to release
cut to length be sure to use the proper cutting and flaring tool. Also, be careful not to crimp the tubing while bending. If
air pressure from the gas line before connection is made to the appliance. Excessive pressure will damage the gas
the tubing becomes crimped, do not use for installation.
control and may cause a gas leak.
· Gas Leak Test: Make sure the gas connections are tight.
Gas resistant pipe compound must be used on all threaded
Turn on the gas and coat each joint with a non-corrosive
male connections to ensure a tight seal.
gas leak check solution. Air bubbles will form indicating
F. Gas Pressure
any leaks. DO NOT USE A FLAME OR ANY TYPE OF IGNITION SOURCE TO CHECK FOR LEAKS. All leaks
Proper input pressures are required for optimum appliance
must be corrected before proceeding with installation.
performance. Gas line sizing requirements need to be made · The appliance must only be installed in a solid-fuel burning
following NFPA51.
fireplace with the flue damper clamped open according
to Tables 1 and 2. The fireplace must be constructed of
non-combustible material.
· The minimum permanent free opening (in square inches)
that must be provided by the fireplace chimney or damper
WARNING
Fire Risk
to vent the flue gases is provided in Tables 1 and 2. If the free opening is smaller than the specified area, do not use this appliance.
Explosion Risk
· The damper must be removed or fixed in a manner in
High pressure will damage valve.
which will secure it open. Some jurisdictions require the
· Disconnect gas supply piping BEFORE
damper to be removed or permanently welded fully open.
pressure testing gas line at test pressures
Check with state and local codes.
above 1/2 psig.
· Be sure that the chimney is completely unobstructed to
· Close the manual shutoff valve BEFORE
ensure proper ventilation of flue gases including carbon
pressure testing gas line at test pressures
monoxide (CO). CO (a poisonous gas) is tasteless,
equal to or less than 1/2 psig.
odorless, colorless and undetectable without proper
equipment.
· Refer to Table 3 to determine minimum fireplace opening
requirements before proceeding.
WARNING
WARNING
Fire Risk Explosion Risk Verify inlet pressures. · High pressure may cause
overfire
condition. · Low pressure may cause explosion.
Install regulator upstream of valve if line pressure is greater than 1/2 psig.
Asphyxiation Risk
This appliance produces carbon monoxide (CO). · The free opening areas (in
square inches)
of the chimney damper as shown in the following tables must be met.
· User must make sure damper is locked open.
· The installer is responsible to ensure proper ventilation of flue gases
before appliance is used.
Fire needs to draft properly for safe operation.
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Hearth & Home Technologies · Outdoor Grand Oak Gas Hearth Kit · 4004-325 Rev D. 01/2022
Table 1 for Factory Built Fireplaces
Table 2 for Masonary Built Fireplaces
Free Opening Area (in square inches) of chimney Damper for Venting combustion.
Chimney Ht. (Feet) 10 15 20 25 30 35
OGO324 LP Gas 35.3 26.4 22.1 18.1 17.3 15.9
OGO324 Natural Gas Not approved 38.5 31.2 27.3 24.6 22.1
Chimney Ht. (Feet) 6 8 10 15 20 30
OGO324 LP Gas 49.2 45.5 41.7 37.7 34.3 31.2
OGO324 Natural Gas 64 59.7 54.3 48.8 44.4 40.3
Table 3 for Minimum Fireplace Dimensions
Hearth Kit
Front Opening
Depth
Height
Rear Width
Natural Propane BTU BTU
OGO324-IPI-HK 34 in. 23 in. 22 in. 22 in
88,000 80,000
G. Inspect the Appliance and Components
· Remove the contents from the carton . Attached to the · An On/Off switch is provided as part of the assembly. It
burner are tags identifying the manufacturer name, serial
is located on the front right side of the burner assembly
number, model number (including gas log size), BTU
as shown in Figure 3.
ratings, gas type, etc.
· Review the attached tags before proceeding. Ensure
that all minimum fireplace dimension requirements are achieved using Table 3 . See Figure 1. Ensure the gas type provided in the fireplace coincide with the gas type marked on the tag.
Figure 3 Battery Box and Cover (for IPI units only)
Figure 1 Measure Firebox
Battery Box Cover
· The burner is assembled with the controls installed at the factory and is
designed to connect one end of the 3/8 in. supply line before placing inside
the fireplace. Ensure the connection is tightened using a 3/4 in. wrench.
· Place the burner towards the rear and center of the fireplace and connect to
the gas line. Follow instructions in “F. Gas Pressure” to check for gas leaks.
· IPI models include a battery box which holds 2 “D” size batterys. The
battery box should be placed in the right front corner of your fireplace and
covered with the log cover as shown in Figure 3.
Battery Box On/Off Switch
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WARNING
Fire Risk Explosion Risk Personal Injury Risk Failure to position the parts in
accordance with the diagrams provided with the log packages or failure to use
only parts approved with this appliance may result in property damage or
personal injury.
H. Lava Rock Installation
· Pour Lava Rock into the burner pans to the point where the burner pipe is
covered. See Figure 5. Be sure not to cover pilot assembly.
· Inspect the pilot burner to ensure it is clear of any lava rock.
· The gas burns at the point of the least resistance. In case of an uneven
flame pattern it may be necessary to adjust the materials in the pans (using
an object such as a screwdriver) to achieve the desired effect.
· Place desired amount of lava granules on the floor of the fireplace. (Lava
granules may contain moisture which, when heating, may cause it to pop out
during installation and set-up.) Ensure the controls and switches are
unobstructed after the granules are installed.
· DO NOT COVER THE AIR MIXER LOCATED ON THE LOWER LEFT SIDE OF THE BURNER.
· Place logs as shown in Service Parts. · Place accent logs around burner on
floor of fireplace.
WARNING
Fire Risk Explosion Risk Personal Injury Risk An explosion could occur if a
connection is made directly to an unregulated propane (LP) tank.
I. Inspect the Venting System
The fireplace venting system is designed and constructed to develop a positive
flow adequate to remove flue gases to the outside atmosphere. See fireplace
installation instructions.
Figure 5 Lava
CAUTION
· Logs can get very hot. Handle only when they are cool.
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Hearth & Home Technologies · Outdoor Grand Oak Gas Hearth Kit · 4004-325 Rev D. 01/2022
J. Damper Stop Installation Instructions
Included in the burner assembly box is a damper stop clamp which attaches to
the damper, if fireplace is constructed with a damper, as shown (Figure 8).
Install the clamp to the damper ensuring that the minimum requirements (Tables
1 and 2) are achieved. Use a 7/16 in. wrench to secure the clamp to the
damper. If the damper clamp provided does not fit your application, other
means of securing the proper opening must be provided by the installer.
Figure 8 Damper Stop Clamp
Damper Stop Clamp
Damper
CAUTION
K. Cleaning and Maintenance Instructions
Always remember:
· Do not place any combustible material near the appliance.
· Do not place any paper, trash or other material on the log set or in the
fireplace.
· Do not touch any part of the appliance when it is in operation.
· Do not operate this appliance without the fireplace screen closed.
Your appliance is designed to be virtually maintenance free, although periodic
visual inspection and cleaning is required. Follow the instructions below for
the correct procedures. An annual examination and cleaning the venting system
by a qualified person is also recommended.
If at any time the flames on your log set look abnormal or an odor is noticed
coming from the appliance, contact a qualified service technician or the gas
company.
Inspect the main burner. Pilot flames should resemble those shown in Figure 9,
although actual flame heights may vary.
Do not allow soot to build up on the logs Your logs require little care. Keep
the burner assembly, logs and burner area surrounding the logs clean by
brushing with a dry paint brush at least twice a year.
· Always turn off the gas to the pilot before cleaning. For relighting, refer
to Section P or Q. Lighting Instructions.
· Always keep the appliance clean and free from combustible materials,
gasoline and other flammable vapors and liquids.
· Never obstruct the flow of combustion and ventilation air. Keep the front of
the appliance clear of all obstacles and materials.
· Leave clearance of at least 36 in. from the front of the fireplace.
· The air shutter should not be blocked.
Before cleaning the appliance, be sure it is turned completely off. The pilot should also be turned off. The unit must be completely cooled.
Note: The state of Massachusetts requires that the chimney flue damper, when
used with gas logs, be welded open or completely removed. In the Commonwealth
of
Massachusetts this appliance must be installed by a licensed plumber or
gasfitter.
Hearth & Home Technologies · Outdoor Grand Oak Gas Hearth Kit · 4004-325 Rev D. 01/2022
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L. Lighting Instructions · IPI Pilot Valve (IPI)
FOR YOUR SAFETY READY BEFORE LIGHTING WARNING: If you do not follow these
instructions exactly, a fire or explosion may result
causing property damage, personal injury or loss of life.
A. This appliance is equipped with an intermittent Pilot ignition (IPI) device
which automatically lights the burner. DO NOT try to light the burner by hand.
B. BEFORE LIGHTING, smell all around the appliance area for gas. Be sure to
smell next to the floor because some gas is heavier than air and will settle
on the floor.
WHAT TO DO IF YOU SMELL GAS
Do not try to light any appliance. Do not touch any electrical switch: do not
use any phone in your building. Immediately call your gas supplier from a
neighbor’s phone. Follow gas supplier’s instructions. If you cannot reach your
gas supplier, call the fire department.
C. Do not use this appliance if any part has been under water. Immediately
call a qualified service technician to inspect the appliance and replace any
part of the control system and any gas control which has been under water.
WARNING
DO NOT CONNECT 110 VAC TO THE CONTROL VALVE. -Improper installation,
adjustment, alteration, service or maintenance can cause injury or property
damage. -This appliance needs fresh air for safe operation and must be
installed so there are provisions for
adequate combustion and ventilation. -If not installed, operated, and
maintained in accordance with the manufacture’s instructions, this product
could expose you to substances in fuel or fuel combustion which are known to
the State of California to cancer, birth defects or other reproductive harm.
-Keep burner and control compartment clean.
CAUTION
Hot while in operation. Do not touch. Keep children, clothing, furniture,
gasoline and other liquids having flammable vapors away.
LIGHTING INSTRUCTIONS IPI
1. Turn off all electric power to the appliance. 2. This appliance is
equipped with an ignition device which automatically lights the burner. DO NOT
try
to light the burner by hand. 3. Wait (5) minutes to clear out any gas. Then
smell for gas, including near the floor. If you smell gas,
STOP! Follow “B” in the Safety Information above. If you do not smell gas, go
to the next step. 4. Turn on all electric power to the appliance. 5. To light
the burner, flip the ON/OFF switch to the “ON” position (the ON/OFF switch may
include a
wall switch, if so equipped). 6. If the appliance will not operate, follow the
instructions “To Turn Off Gas to Appliance” and call
your service technician or gas supplier.
TO TURN OFF GAS TO APPLIANCE
1. Turn off all electric power to the appliance if service is to be
performed. 2. Flip the ON/OFF switch to the “OFF” position.
Gas Valve
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Hearth & Home Technologies · Outdoor Grand Oak Gas Hearth Kit · 4004-325 Rev D. 01/2022
M. Frequently Asked Questions
Can I close the glass doors on my fireplace when using my gas logs? No. The
gas log sets are designed for use in fireplaces with all fireplace doors fully
opened. Operating your log set with the doors closed will cause overheating,
premature failure of valve systems, and will void the warranty of your log
set.
What sort of maintenance do gas logs require? Vented gas logs do not require
regular maintenance. However, it is a good idea to have valves, pilots and gas
connections on your set periodically inspected by a hearth professional.
Although it is not required maintenance, annually refurbishing the ember
material and periodic cleaning of the logs will help maintain your set’s
beauty and realism.
Can I burn real wood along with my gas logs? No. The intense heat of a wood
fire will damage your logs, burners, grates and valves, and will void your
warranty.
Will gas logs help my chimney that drafts poorly? No. Improper or poor draft
will not be helped by gas logs. Please have your chimney inspected by a hearth
professional or chimney sweep in order to determine how to correct the
problem.
Can I close my fireplace damper to get more heat from my vented gas log set?
No. Vented gas logs are designed to be operated with the damper in the fully
opened position. This gas log set produces carbon monoxide gas. The damper
must be removed or clamped fully open using the “C” clamp provided with the
set.
My gas logs make a whistling noise when I burn them. What causes this? This
behavior is normally caused by using a corrugated flex connector to hook up
the gas log set. We recommend the installer use the supplied aluminum
connector rather than the corrugated flexible type.
Can I move or change the position of the logs on my gas log set? Certified log
sets should not be altered – log placement must be exactly as indicated in the
set’s installation instructions.
Can I install my gas log set myself? No. We recommend installation be
performed by an NFI certified hearth professional, HVAC professional, gas
fitter, or plumber experienced in gas log installation. Most localities
require installation of any gas appliance to be performed by a professional.
Please check with your local inspection agency/department.
What are the gas logs made of? The gas logs are made of a mixture of pre-
fired, expanded clay and a special high-temperature cement, with a wire mesh
reinforcement. This combination creates a strong, ceramic material capable of
withstanding extreme temperatures, yet also allows molding of the intricate
detail found in these gas log sets.
I have a vented log set, and the logs have black soot on them. Is this normal?
Soot build-up on vented gas logs is a normal part of the combustion process.
Natural gas log sets generally produce less soot than liquid propane log sets.
We recommend any soot build up be removed periodically using a product
designed for gas log soot removal.
Is the gas log set approved by a testing agency? Yes. The OGO series has been
design certified by PFSunder the ANSI Z21.60b-2017 Decorative Appliances for
Installation in Solid Fuel Burning Fireplaces. The installation and the
provisions for combustion and ventilation air must conform to the National
Fuel Gas Code, ANSI Z223.1/NFPA 54. Check with your local inspections
department for further information.
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Service Parts
3 Tier Grand Oak 24″ Gas Log Set
GO324
Beginning Manufacturing Date: May 2018 Ending Manufacturing Date: Active
2
SRV708
1
SRV737
3
SRV709
1
2
3
45
6
5 4 SRV816
SRV728
6
SRV716
7
SRV808
8
SRV724
7
8
9
10 11
9
10 11
SRV707
SRV706
SRV702
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.
ITEM
DESCRIPTION
COMMENTS PART NUMBER
Stocked at Depot
Log Set Assembly 1 Log # 1 2 Log # 2
GO324 SRV737 SRV708
3 Log # 3 4 Log # 4 5 Log # 5
SRV709 SRV816 SRV728
6 Log # 6 7 Log # 7 8 Log # 8
SRV716 SRV808 SRV724
9 Log # 9 10 Log # 10 11 Log # 11
SRV707 SRV706 SRV702
2/21
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Hearth & Home Technologies · Outdoor Grand Oak Gas Hearth Kit · 4004-325 Rev D. 01/2022
Service Parts
Grand Oak 24″ Gas Log Set
ODGO324-IPI-NG & LP
Beginning Manufacturing Date: July 2010 Ending Manufacturing Date: June 2018
8 7
3 6
14 12
13
10
4 5
9
11
2
1
IMPORTANT: THIS IS DATED INFORMATION. When requesting service or replacement parts for your appliance please provide model number and serial number. All parts listed in this manual may be ordered from an authorized dealer.
ITEM
DESCRIPTION
COMMENTS
PART NUMBER
1
Switch
Pilot – NG 2
Pilot – LP
01-1070 07-1024 07-1023
3
Control Module
4
Battery Holder
Valve – NG 5
Valve – LP
6
Valve Bracket
7
Control Box
8
Control Box Mount
9
Pilot Bracket
10 Wire Harness
11 Wiring Harness, Switch
12 Battery Cover Log
13 Damper Stop Assembly
14 Connector
Lava Rock
Installation Manual
Additional service parts on following page
593-595 SRV593-594 593-500 SRV593-501 MT-350-VC-SS MT-350-CBA-SS MT-350-CBM-SS MT-350-PB3-SS SRV593-590 16-1615 H-0586A SRV500-SC FT-1-24 SRVACC10 4004-320
Stocked at Depot
Y Y Y Y
Y
7/18
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Hearth & Home Technologies LLC
LIMITED LIFETIME WARRANTY
Hearth & Home Technologies LLC (“HHT”) extends the following warranty for HHT
gas, wood, pellet and electric hearth appliances (each a “Product” and
collectively, the “Product(s)”) and certain component parts set forth in the
table below (“Component Part(s)”) that are purchased from a HHT authorized
dealer or distributor.
WARRANTY COVERAGE:
HHT warrants that the Products and their Component Parts will be free from
defects in materials and workmanship for the applicable period of Warranty
coverage set forth in the table below (“Warranty Period”). If a Product or
Component Parts are found to be defective in materials or workmanship during
the applicable Warranty Period, HHT will, at its option, repair the applicable
Component Part(s), replace the applicable Component Part(s), or refund the
purchase price of the applicable Product(s). The maximum amount recoverable
under this Warranty is limited to the purchase price of the Product. This
Warranty is transferable from the original purchaser to subsequent owners, but
the Warranty Period will not be extended in duration or expanded in coverage
for any such transfer. This Warranty is subject to conditions, exclusions, and
limitations as described below.
WARRANTY PERIOD: Warranty coverage begins at the date of installation. In the
case of new home constructions, Warranty coverage begins on the date of first
occupancy of the dwelling or six months after the sale of the Product(s) by an
independent, authorized HHT dealer or distributor, whichever occurs earlier.
However, the Warranty coverage shall commence no later than 24 months
following the date of Product shipment from HHT, regardless of the
installation or occupancy date.
The term “Lifetime” in the table below is defined as: 20 years from the
beginning date of warranty coverage for gas appliances, 10 years from the
beginning date of warranty coverage for wood and pellet appliances, and 5
years from the beginning of warranty coverage for standalone gas log sets.
These time periods reflect the minimum expected useful lives of the designated
Component Parts under normal operating conditions.
Warranty Period
Component Parts
Labor
Gas
1 Year
X
2 Years
2 years
X
X 3 years
5 years
X
X 5 years 1 year
6 years 7 years
3 years 3 years
10 years 1 year
X
Limited Lifetime
3 years
X
Pellet X
X
X
X X X
HHT Manufactured Appliances and Venting
Wood Electric Venting
Component Parts Covered by this Warranty
All parts including handles, external enameled
X
X
components and other material except as covered by Warranty Conditions, Warranty Exclusions, and
Warranty Limitations listed
X
All parts except as covered by Warranty Conditions, Warranty Exclusions, and Warranty Limitations listed
X
Igniters, Auger Motors, Electronic Components, and Glass
Electrical components limited to modules, remotes/wall switches, valves, pilots, blowers, junction boxes, wire harnesses, transformers and lights (excluding light bulbs)
X
Molded Refractory Panels, Glass Liners
Firepots, burnpots, mechanical feeders/auger assemblies
Burners and logs for standalone gas log sets (Vented and Vent Free gas log
sets not sold as
components of the fireplace or stove)
Vent Free Burners and Vent Free Log components of HHT manufactured fireplaces
or stoves
X
Castings, Medallions and Baffles
X
Catalysts
X
Manifold tubes, HHT Chimney and Terminations
Burners, logs and refractory components of HHT manufactured fireplaces or stoves
X
Firebox and heat exchanger, FlexBurn® System (engine, inner cover, access cover and fireback)
1 Year
None
X
X
X
X
X
4021-645M 9/21
All purchased replacement parts
Page 1 of 2
12
Hearth & Home Technologies · Outdoor Grand Oak Gas Hearth Kit · 4004-325 Rev D. 01/2022
WARRANTY CONDITIONS:
· Because HHT cannot control the quality of any Products sold by unauthorized
sellers, this Warranty only covers Products that are purchased through an HHT
authorized dealer or distributor unless otherwise prohibited by law; a list of
HHT authorized dealers is available on the HHT branded websites.
· This Warranty is only valid while the applicable Product remains at the site
of original installation.
· This Warranty is only valid in the country in which the HHT authorized
dealer or distributor that sold the applicable Product is authorized to sell
applicable Product.
· Contact your installing distributor or dealer for Warranty service. If the
installing dealer or distributor is unable to provide necessary parts, contact
the nearest HHT authorized dealer or supplier. Additional service fees may
apply if you are seeking Warranty service from a dealer other than the dealer
from whom you originally purchased the applicable Product.
· No HHT consumer should bear cost of warranty service or costs incurred while
servicing warranty claims (i.e., travel, gas, or mileage) when the service is
performed within the terms of this Warranty. Check with your dealer or
distributor in advance for any costs to you when arranging a warranty call.
Travel and shipping charges for parts are not covered by this Warranty.
WARRANTY EXCLUSIONS:
This Warranty does not cover the following: · Changes in surface finishes as a
result of normal use. As a heating appliance, some changes in color of
interior and exterior surface
finishes may occur. This is not a flaw and is not covered under the Warranty.
· Damage to printed, plated, or enameled surfaces caused by fingerprints,
accidents, misuse, scratches, melted items or other
external sources and residues left on the plated surfaces from the use of
abrasive cleaners or polishes. · Repair or replacement of parts that are
subject to normal wear and tear during the Warranty Period are not covered.
These parts
include: paint, wood and pellet gaskets, firebricks, grates, flame guides,
batteries and the discoloration of glass. · Minor expansion, contraction, or
movement of certain parts causing noise. These conditions are normal and
complaints related to
this noise are not covered by this Warranty. · Damages resulting from: (1)
failure to install, operate, or maintain the applicable Product in accordance
with the installation
instructions, operating instructions, and listing agent identification label
furnished with the applicable Product; (2) failure to install the applicable
Product in accordance with local building codes; (3) shipping or improper
handling; (4) improper operation, abuse, misuse, continued operation with
damaged, corroded or failed components, accident, or improperly/incorrectly
performed repairs; (5) environmental conditions, inadequate ventilation,
negative pressure, or drafting caused by tightly sealed constructions,
insufficient make-up air supply, or handling devices such as exhaust fans or
forced air furnaces or other such causes; (6) use of fuels other than those
specified in the operation instructions; (7) installation or use of components
not supplied with the applicable Product or any other components not expressly
authorized and approved by HHT; (8) modification of the appliance not
expressly authorized and approved by HHT in writing; and/or (9) interruptions
or fluctuations of electrical power supply to the applicable Product. · Non-
HHT venting components, hearth connections or other accessories used in
conjunction with the applicable Product. · Any part of a pre-existing
fireplace system in which an insert or a decorative gas applicable Product is
installed. · HHT’s obligation under this Warranty does not extend to the
Product’s capability to heat the desired space. Information is provided to
assist the consumer and the dealer in selecting the proper Product for the
application. Consideration must be given to the Product location and
configuration, environmental conditions, insulation and air tightness of the
structure.
This warranty is void if:
· The applicable Product has been over-fired, operated in atmospheres
contaminated by chlorine, fluorine, or other damaging chemicals. Over-firing
can be identified by, but not limited to, warped plates or tubes,
deformation/warping of interior cast iron structure or components, rust
colored cast iron, bubbling, cracking and discoloration of steel or enamel
finishes.
· The applicable Product is subjected to prolonged periods of dampness or
condensation. · There is any damage to the applicable Product due to water or
weather damage which is the result of, but not limited to, improper
chimney or venting installation.
LIMITATIONS OF REMEDIES AND LIABILITY:
· EXCEPT TO THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES OTHER
THAN THE WARRANTY SPECIFIED
HEREIN. The owner’s exclusive remedy and HHT’s sole obligation under this
Warranty or in contract, tort or otherwise, shall be limited to replacement of
the Component Part(s), repair of the Component Part(s), or refund of the
original purchase price of the
applicable Product(s), as specified above; provided, however, that (i) if HHT
is unable to provide replacement of the Component Part(s) and repair of the
Component Part(s) is not commercially practicable or cannot be timely made, or
(ii) the customer is willing to accept a refund of the purchase price of the
applicable Product(s), HHT may discharge all such obligations by refunding the
purchase price of the applicable Product. In no event will HHT be liable for
any incidental or consequential damages caused by defects in the applicable
Product. Some States do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to
you. This Warranty gives you specific legal rights and you may also have other
rights which vary from State to State. THE DURATION OF ANY IMPLIED WARRANTY IS
LIMITED TO DURATION OF THE
EXPRESSED WARRANTY SPECIFIED ABOVE FOR THE APPLICABLE PRODUCT. Some States do
not allow limitations on how long an implied warranty lasts, so the above
limitation may not apply to you.
4021-645M 9/21
Page 2 of 2
Hearth & Home Technologies · Outdoor Grand Oak Gas Hearth Kit · 4004-325 Rev D. 01/2022
13
Contact Information
tm
Please contact your Hearth & Home Technologies dealer with any questions or
concerns.
For the number of your nearest Hearth & Home Technologies dealer, please call
1-800-927-6841 or
1-888-427-3973.
– NOTES –
CAUTION
DO NOT DISCARD THIS MANUAL
· Important operating · Read, understand · Leave this manual with
a n d m a i n t e n a n c e and follow these party responsible for
instructions included.
instructions for safe use and operation.
installation and
operation.
DISDCOARNDOT
14
Hearth & Home Technologies · Outdoor Grand Oak Gas Hearth Kit · 4004-325 Rev D. 01/2022
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>