kvm-tec 6701L Classic 48 Full HD KVM Extender over IP User Guide

: June 3, 2024
: kvm-tec

Table of Contents

1. First check your delivery content for MVX1….
2. Are your upgrades for MASTERLINE unlocked
3. Than check your installation….
4. Check the LEDS to get more information….
5. Your Extender….
6. Check the firmware version ….
7. Checklist ….
Support – request
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

kvm-tec 6701L Classic 48 Full HD KVM Extender over IP User Guide

1. First check your delivery content for MVX1….

Delivery content

LOCAL/CPU Unit MVX1
1 x MVX 1 local (CPU)
1 x wall power supply unit l 12V 2A
(EU-plug or INT plug)
1 x DVI – DVI cable 1,8m/5.9ft
1 x USB cable 1,8m/5.9ft
1 x VGA-DVI cable 1,8m/5.9ft (opt)
2 x Audio cable 1,8m /5.9ft (opt)
4 x rubber feet

REMOTE/CON Unit
1 x MVX1 remote (CON)
1 x wall power supply unit l 12V 2A
(EU-plug or INT. plug)
4 x rubber feet

for your FIBER Extender
2 x SFP Module-Multimode up to
500m/1640 ft.
alternativ with Single-Mode up to 20km/
12mi- ItemNr683

2. Are your upgrades for MASTERLINE unlocked

to unlock upgrades, please send an email or give us a calll. Please have your ID code ready.( you finde your ID in the OSD menu by pressing the button „M“ – Device ID You´ll get a code from our support team. Please, enter the code.

possible upgrades for MASTERLINE

USB Memory Analog VGA- transmitted as DVI (included in US) Sound analog in both directions as CD quality Matrix Switching System up to 48 endpoints ( included in US )

3. Than check your installation….

Than check your installation

Quick Installation MVX1 Masterline local / CPU – remote/ CON

Connect the CON / Remote and the CPU / Local Unit to the included 12V
Now connect the USB cable to a USB port on your PC and connect the other end of the USB cable to the CPU / Local Unit. Connect keyboard and mouse to the CON / Remote Unit.
Connect the CPU / Local and the CON / Remote Unit with a network cable.
Now connect the DVI cable to the DVI socket of the PC and the other end to the DVI socket of the CPU / Local Unit (DVI-in). Then connect the monitor to the CON / Remote Unit with a DVI cable.
Then connect PC audio out with the audio cable to Local Audio in. Then connect audio / out via the audio cable
Almost done! Now connect the audio cable Local Audio / out to the PC Audio in and Remote Audio / out with the audio cable to the microphone.

4. Check the LEDS to get more information….

Error	Cause	Solution
LED is not lighting	The devices get no power	Is the

power supply connected? (white box)
LED is lighting| No connection between| Check if the RJ45/network cable is connected well. (Clicking noise when
in red| Loc and Rem| plugging in)
| | Control both, if it does not work please send an e-mail to support@kvm-
| | tec.com
LED is lighting in orange| No picture on the monitor| Check if the local/CPU (PC) cable is connected well.Check if the remote/CON (monitor) cable is connected well.
| | If everything is connected well but no function appears, reconnect
| | power supply again.
| | If the menu is visible, press the O key and choose the resolution of the
| | monitor. Then press the assigned number on your keyboard.
LED is lighting| Screen occurs but the| Plug out/in USB of keyboard and wait until driver is installed (after few
green| keyboard is not working| seconds).
| | Check all USB connections on both sides (Local and Remote)
| | If it is still not working, plug out/in DC once more
LED is lighting green| No audio| Establish audio connection: plug stereo-jack to the audio output of the PC (green) connection with
| | local: IN
| | remote: headset OUT
| | Establish microphone connection:
| | plug stereo-jack to the microphone input of the PC (pink)
| | connection with local OUT

5. Your Extender….

No Power (No LED)

Check thepowerplug
Is the powersupply ok? Tryanother Unit.
Try reprogrammingthe Unit by using aJTAG programmer
Contact kvm-tecsuppor

USB is not working

Are the USBDevices pluggedin correctly?
Is the USB cableon the Local sideplugged into thePC?
Are the USBDevices workingdirectly on the PC?
Replace the USBcable from PC tothe Local Extender
Check if the localor the remoteUnit is causingthe
problembyswapingfirstthelocal and than theremote Unit toanother Unit
Contact kvm-tecsupport

No Video

Check if all cables are plugged in correctly
Check if the PC is sending a Image by plugging in a monitor on the local
out of the local Unit
Check if the DDC is set correctly (in menu under point „O“)
Check if both Units have the correct firmware
Contact kvm-tec support

Video error (stripes in the picture)

Check if all cables are plugged in correctly
Check if the PC is sending a Image by plugging in a monitor on the local out of the local Unit
Check if local and remote Unit have the correct firmware
Check if the DDC is set correctly (in the menu under point „o“)
Check if the network switch is setup correctly and has enough bandwidth
Check if other units have the same behaviour
Contact kvm-tec support

6. Check the firmware version ….

To view the firmware version
Make sure the main menu is open. The currently installed firmware version of the remote and local units are displayed (e.g. ‘4267’) and check that you have the same firmware on both units.

Ways to update the firmware version ….
There are four ways to perform an update:

update via a bitmap image
automatic update
network update

how to update the firmware version ….
To perform a firmware update:

Make sure the main menu is open.
Press the N key to do a network update.
Press the A key to do an automatic update.
Press the U key to do a direct update.
Press the S key to do a USB Update

Update service with kvm-tec Switching Manager….
For all our devices of the SVX and MVX series we deliver a free demo versionof the kvm-tec Switching Manager Software (Item No. 4004) for a comfortable update of all units in the switching system. For our devices of the MX and UVX series the Switching Manager is included. This is a comfortable update management for your switching system. You can update all extenders at the same time. The update is performed in the background and in a second step the units are rebooting with the new firmware. Only a short time is needed for the second step.

ATTENTION ! Only when the bar is grey, the update is finished.

7. Checklist ….

identify your extender
first check your delivery content
are all needed upgrades are unlocked
all cables are connected and all units are switched on
check the LED status
Video – check if the DDC is set correctly (in menu under point „O“ )
USB – are all cables connected
in case of issues check the firmware version (download for the newest firmware kvm-tec.com/support )

Tipps from our engineers for engineers

reduce the setting of your system and set up only one local and one remote at the same place
connect the monitor directly to the PC – does the monitor display an image ? (follow the mentioned steps from above)
LED status is red or blinking – this can be a cable problem – try to get a short patchcable and to connect the units and be sure that it´s not a cross – over cable
USB problems with mouse and keyboard – please try a different type of mouse and keyboard

Further expert tipps for issues

Adapter – our units are transmitting DVI signals. If you are using adapters try a PC with DVI signal
PC – please try another machine
If you have more sets please make a cross check and change of the units

Further steps
Please, fill out the support form
and contact our support team +43 2253 81912 – 30

Support – request

If the shoe pinches, then we are there for you!

Contact Information

Company
Contact person
email
phone number
customer from
To support your case as quickly as possible and to be able to process and track your data, we ask you to provide us with the following information. After we have received your mail, a support ticket is automatically created in our ticket system, where all information about your support case is stored. and are traceable at any time. This way the support team has all the information about your system in a direct conversation and your advantage is that the questions can be answered in a targeted and faster way.

device type