kvm-tec ultra line First Aid User Manual

: June 3, 2024
: kvm-tec

Table of Contents

kvm-tec ultra line First Aid
First check your delivery content
All your upgrades for 4K Ultraline DP1.2 are unlocked
Than check your installation
Check the LEDS to get more information
**Your Extender
Check the firmware version
Checklist
Support FormSupport Form
RMA Form
Documents / Resources

kvm-tec ultra line First Aid

kvm-tec-ultra-line-First-Aid-PRODUCT

First check your delivery content

Delivery content

LOCAL/CPU Unit UVX Copper

1 x UVX1 Local (CPU)
1 x power cord IEC C13
1 x DP – DP cable 1,8m/5.9ft 1 x USB A-B cable 1,8m/5.9ft 4 x rubber feet

REMOTE/CON Unit

1 x UVX1 Remote (CON)
1 x power cable IEC C13
4 x rubber feet

All your upgrades for 4K Ultraline DP1.2 are unlocked

USB Memory
Sound analog in both directions as CD quality RS232
Matrix Switching System up to 2000 endpoints

Switching Manager software is included

1 x Switching Manager Software (Stick) or download

Than check your installation

kvm-tec-ultra-line-First-Aid-FIG
1

Quick Installation ULTRALINE 4K local / CPU – remote/ CON

Connect the CON / Remote and the CPU / Local Unit with the supplied IEC power cable. Optionally, you can also use a 12V 2A power supply.
Now connect the USB cable to a USB port on your PC and connect the other end of the USB cable to the CPU / Local Unit. Connect keyboard and mouse to the CON / Remote Unit.
Connect the CPU / Local and the CON / Remote Unit with a network cable.
Connect the DP cable in the DP socket of the PC to the DP socket DP / in of the local device and connect the screen on the remote side with the DP cable. Optionally, connect the DP cable from the Local DP / out to the monitor.
Then connect PC audio/out with the audio cable to Local audio/in. Then connect audio/out via the audio cable
Almost done! Now connect the audio cable Local audio/out to the PC audio/in and Remote audio/out with the audio cable to the microphone.

HAVE FUN – your kvm-tec Extender is now in use for many years (MTBF approx 10 years)

Delivery content

LOCAL/CPU Unit UVX Fiber

1 x UVX1-F Local (CPU)
1 x power cord IEC C13
1 x DP – DP cable 1, 8m/5.9ft
1 x USB A-B cable 1, 8m/5.9ft
1 x SFP+ Module-Multimode up to 300m/984ft alternativ Single mode module up to 10km/6.2mi ItemNr 6912 4 x rubber feet

REMOTE/CON Unit

1 x UVX1-F Remote (CON)
1 x power cord IEC C13
1 x SFP+ Module-Multimode up to 300m/984ft alternativ Single mode modul up to 10km/6,2mi ItemNr 6912 4 x rubber feet

Mouse Glide &Switch

additional Software feature for 4K Ultraline in combination with Swithing Manager Software or stand alone

4K Multiview Commander

4 different PCs can be operated and controlled on one 4K monitor 1 x UVX + 4x MX Local units stand alone or in in combination with Switching Manager

Built In MST-HUB Splitter

allows the transmission of two different image contents via one cable up to a max. resolution of 2560 x 1440 With a 4k resolution one screen content is transmitted which is available on both outputs at the same time kvm-tec-
ultra-line-First-Aid-FIG 2

Quick Installation 4K ULTRALINE Fiber Extender local / CPU – remote / CON

Connect the CON / Remote and the CPU / Local Unit with the supplied IEC power cable. Optionally, you can also use a 12V 2A power supply.
Now connect the USB cable to a USB port on your PC and connect the other end of the USB cable to the CPU / Local Unit. Connect keyboard and mouse to the CON / Remote Unit.
Connect the CPU / Local and the CON / Remote Unit with a fiber cable.
Connect the DP cable in the DP socket of the PC to the DP socket DP / in of the local device and connect the screen on the remote side with the DP cable. Optionally, connect the DP cable from the Local DP / out to the monitor.
Then connect PC audio/out with the audio cable to Local audio/in. Then connect audio/out via the audio cable
Almost done! Now connect the audio cable Local audio/out to the PC audio/in and Remote audio/out with the audio cable to the microphone.

HAVE FUN – your kvm-tec Extender is now in use for many years (MTBF approx 10 years)

Check the LEDS to get more information

Error	Cause	Solution
LED is not	The devices get no power	Is the power supply connected?

(white box)
lighting| |
LED is lighting| No connection between| Check if the RJ45/network cable is connected well. (Clicking noise when
in red| Loc and Rem| plugging in)
| | Control both, if it does not work please send an e-mail to support@kvm-
| | tec.com
LED is lighting| No picture on the monitor| Check if the local/CPU (PC) cable is connected well.
in orange| | Check if the remote/CON (monitor) cable is connected well.
| | If everything is connected well but no function appears, reconnect
| | power supply again.
| | If the menu is visible, press the O key and choose the resolution of the
| | monitor. Then press the assigned number on your keyboard.
LED is lighting| Screen occurs but the| Plug out/in USB of keyboard and wait until driver is installed (after few
green| keyboard is not working| seconds).
| | Check all USB connections on both sides (Local and Remote)
| | If it is still not working, plug out/in DC once more
LED is lighting| No audio| Establish audio connection:
green| | plug stereo-jack to the audio output of the PC (green) connection with
| | local: IN
| | remote: headset OUT
| | Establish microphone connection:
| | plug stereo-jack to the microphone input of the PC (pink)
| | connection with local OUT

kvm-tec-ultra-line-First-Aid-FIG 6

**Your Extender

kvm-tec-ultra-line-First-Aid-FIG
3 **

Check the firmware version

To view the firmware version
Make sure the main menu is open. The currently installed firmware version of the remote and local units are displayed (e.g. ‘4267’) and check that you have the same firmware on both units.

Ways to update the firmware version ….

There are four ways to perform an update:
UBS stick update
how to update the firmware

To perform a firmware updateTo perform a firmware update
Make sure that the main menu is open.Make sure that the main menu is open.
Press U to update the USB flash drive.Press U to update the USB flash drive.

Update Service with kvm-tec Switching Manager Demoversion ….

This is a comfortable update management for your switching system.
You can update all extenders at the same time. The update is performed in the background and in a second step the units are rebooting with the new firmware.
Only a short time is needed for the second step.
ATTENTION ! Only when the bar is grey, the update is finished.

Checklist

identify your extender
first check your delivery content
are all needed upgrades are unlocked
all cables are connected and all units are switched on
check the LED status
Video – check if the DDC is set correctly (in menu under point „O“ )
USB – are all cables connected
in case of issues check the firmware version (download for the newest firmware kvm-tec.com/support )
does the type of you fiber cable ( single or multimode) match with the type of your SFP module and check the maximum distance from xour SFP module
for multmode SFP module s- 300m/ 984 ft and for single mode 10km /6.2mi
If you have larger distances – contact us for special SFP modules

if everything is working fine – perfect

Tipps from our engineers for engineers

reduce the setting of your system and set up only one local and one remote at the same place
connect the monitor directly to the PC – does the monitor display an image? (follow the mentioned steps from above)
LED status is red or blinking – this can be a cable problem – try to get a short patchcable and to connect the units and be sure that it´s not a cross – over cable
USB problems with mouse and keyboard – please try a different type of mouse and keyboard

Further expert tipps for issues

Adapter – our units are transmitting DVI signals. If you are using adapters try a PC with DVI signal
PC – please try another machine
If you have more sets please make a cross check and change of the units

Further steps
Please, fill out the support form and contact our support team +43 2253 81912 – 30