ZENDURE Hyper 2000 Hybrid Inverter User Manual

: July 2, 2024
: ZENDURE

Table of Contents

ZENDURE Hyper 2000 Hybrid Inverter
Product Information
Product Usage Instructions
FAQ
Warranty
Safety Instructions
Symbols Used in This Guide
Important Tips
What’s in the Box
Overview
Installing Your Hyper 2000 Hybrid Inverter
Zendure App Setup
Maintenance
- Disconnection of the cables
- Troubleshooting
Technical Specifications
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

ZENDURE Hyper 2000 Hybrid Inverter

Product Information

The Hyper 2000 Hybrid Inverter by Zendure is a versatile device designed to convert DC power from solar panels into AC power for use in homes or businesses. It offers high efficiency and reliable performance, making it ideal for off-grid or backup power systems.

Specifications:

Product: Hyper 2000 Hybrid Inverter
Manufacturer: Zendure
Model: Hyper 2000
Type: Hybrid Inverter

Product Usage Instructions

Safety Instructions:
Before using the Hyper 2000 Hybrid Inverter, please read and follow these safety guidelines:

Read all up-to-date documents carefully before installing, using, or servicing the product.
Check for any damage, cracks, leaks, or overheating of the inverter.
Avoid direct contact with the inverter during operation.
Use only the original charger and cables designed for the equipment.
Maintain a distance of 50mm between the inverter and other objects.
Avoid direct sunlight and heat sources to prevent overheating.

EC DECLARATION OF CONFORMITY:
Ensure compliance with relevant regulations in your area when using the Hyper 2000 Hybrid Inverter.

FAQ

Q: How do I claim the product warranty?

A: To claim the product warranty, scan the QR code provided in the manual to visit the Zendure help centre and submit a ticket.

Q: Can I use third-party chargers with the Hyper 2000 inverter?

A: For safety purposes and to avoid voiding the warranty, please use only the original charger and cables designed for the Hyper 2000 inverter.

Q: What should I do if the inverter shows signs of damage?

A: If you notice any damage, cracks, leaks, or overheating of the inverter, discontinue use immediately and contact Zendure customer support for assistance.

Warranty

Contact US/Claim the Product Warranty
If you have any questions or need to claim the product warranty, please scan the QR code below to visit the Zendure help centre and submit a ticket.

Return, Refund and Warranty Policy
Please scan the QR code below for always up-to-date information on the details of the return, refund, and warranty policy for your product.

Disclaimer
Read all safety guidelines, warnings and other product information in this manual carefully, and read any labels or stickers attached to the product before using. Users take full responsibility for the safe usage and operation of this product. Familiarize yourself with relevant regulations in your area. You are solely responsible for being aware of all relevant regulations and using Zendure products in a compliant way.
Keep this manual for future reference.

Safety Instructions

Usage

Read all up-to-date documents carefully before installing, using or servicing the product. Documentation is subject to change over time.
Please check whether the Hyper 2000 hybrid inverter is damaged, cracked, leaking liquids, becoming hot, or exhibiting other abnormalities, and check any cables for damage before operating. If there are any problems, please stop using the product immediately and contact our customer service.
Do not place heavy objects on top of the Hyper 2000 hybrid inverter.
Make sure all cords and plugs are intact and dry before connecting to avoid electric shock.
Do not install or operate the system under extreme climatic conditions such as lightning, snow, heavy rain, strong winds, etc.
To reduce the risk of injury, close supervision is necessary when the product is used near children.
Do not put your fingers or hands into the product.
For safety purposes, please use only the original charger and cables designed for the equipment. We are not liable for damage caused by third-party equipment, and this may render your warranty invalid.
Keep a distance of 50mm between the Hyper 2000 hybrid inverter and other objects.
During the operation of the solar energy system, avoid direct sunlight to prevent the Hyper 2000 hybrid inverter from overheating. Do not place the Hyper 2000 hybrid inverter near any heat source.
Please install the product according to our user manual to avoid damage to the product or injury to other people.
Do not use this product near strong static electricity or strong magnetic fields.
Do not place the equipment in an environment with flammable or explosive compounds, gas, or smoke. Since the Hyper 2000 hybrid inverter relies on the shell to dissipate heat, exposing the enclosure to excessive heat will lead to damage.
To reduce the risk of damage to the electric cords and connectors, pull the connectors rather than the cord when disconnecting the product.
Do not use the product over its output rating. Overloads may result in a risk of fire or injury to persons.
Do not use any products or accessories that are damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion, or risk of injury.
Do not operate the product with a damaged cord or plug, or a damaged output cable.
Do not disassemble the product. Take it to a qualified service person when service or repair is required. Incorrect handling may result in a risk of fire or electric shock.
Do not expose the product to fire or high temperatures.
Do not attempt to replace the internal components of the equipment by any unauthorized personnel. Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the product is maintained.
The Hyper 2000 hybrid inverter has a protection level of IP65, so the product cannot be immersed in liquids. If the product accidentally falls into the water during use, please place it in a safe and open area and stay away from it until it is completely dry. The dried product should not be used again and should be properly disposed of according to the disposal guidelines in this manual.
The product may feel warm when it’s working. This is a normal operating condition and should not be a cause for concern.
To reduce the risk of electric shock, disconnect the solar photovoltaic panels, batteries, and home grid before attempting any instructed servicing.
When charging the battery, work in a well-ventilated area and do not restrict ventilation in any way, as inadequate ventilation may cause permanent damage to the equipment.
Do not clean the product with harmful chemicals or detergents. Only clean it with a dry cloth.
Do not move or shake the unit while operating as vibrations and sudden impacts may lead to poor connections to the hardware inside.
Ensure that the Hyper 2000 hybrid inverter and the batteries are installed securely to avoid accidents and product damage caused by falling.
In case of a fire, only a dry powder fire extinguisher is suitable for this product.
Servicing of batteries should be performed or supervised by personnel knowledgeable about batteries and the required precautions.

EC DECLARATION OF CONFORMITY
ZENDURE TECHNOLOGY CO., LIMITED declares that the Hyper 2000 hybrid inverter complies with directives 2014/53/EU (RED), 2011/65/EU(RoHS), and 2015/863/EU(RoHS). The full text of the Declaration of Conformity is available at the following web address: https://zendure.de/pages/download-center.

Declaration of conformity
The EU Declaration of Conformity can be requested at this address: https://zendure.de/pages/download-center
Disposal and Recycling
Disposal of packaging: dispose of the packaging separately by type of material.
Disposal of old equipment (applies in the European Union and other European countries with separate collection (waste collection) Old equipment must not be disposed of in household waste. Every consumer is legally obligated to dispose of old equipment that can no longer be used separately from household waste, for example at a collection point for recyclables. To ensure proper recycling and avoid negative impacts on the environment, electronic devices must be taken to an appropriate collection site. For this reason, electronic devices are marked with the symbol shown to the left.
Batteries and accumulators must not be disposed of in household waste. As a consumer, you are legally obligated to dispose of all batteries and accumulators, regardless of whether they contain pollutants or not, at a designated collection point. Marked with: Cd = Cadmium, Hg = Mercury, Pb = Lead. Discharge any built-in or accessory batteries before disposing.

Symbols Used in This Guide

Important Tips

What’s in the Box

Overview

System Overview

Optional accessories are available for purchase on the official Zendure website.

Product Overview

Button
LED Light Strip
AC Port
PV Inputs 1-4
Antenna
Battery Terminal

Button Controls

LED Display

Installing Your Hyper 2000 Hybrid Inverter

Pre-assembly

This user guide only describes the cable connection method and assembly of the Hyper 2000 hybrid inverter. To install solar modules, please read the instructions for the solar module and accessories.
We recommend carrying out any solar-related setup on a sunny day, as it will be easier to assess the performance of your system and check for any issues.

Choose a location for the Hyper 2000 hybrid inverter
Make sure the Hyper 2000 hybrid inverter is within the Wi-Fi coverage area.

The antenna casing on the device needs to be at least 15cm away from the wall.

Please install the Hyper 2000 within the length range of the solar panel and 3m AC connection cables, otherwise an extension cable may be required.

Do not place the Hyper 2000 hybrid inverter in an area where flammable or explosive materials are stored.

The Hyper 2000 hybrid inverter can be installed indoors or outdoors. Be sure the device is placed in an area where it will not be subjected to direct sunlight or rain.

Position your Hyper 2000 hybrid inverter and batteries (not included) on a hard, level floor.

Assembly Process
we can remove this part

Remove the Protective Cover
Use the M4 wrench to remove the battery terminal protective cover at the bottom of the Hyper 2000.
Connect to the Battery
Place the Hyper 2000 hybrid inverter on Zendure Battery AB1000/AB2000. A single Hyper 2000 can be connected to up to 4 AB1000/2000 batteries in parallel.
Use the fixed bracket and M4 screws to secure the Hyper 2000 and battery on both sides of the Hyper 2000.

  * For ease of installation, we recommend making the necessary cable connections before installing your system against a wall.

Connect to the Power Grid
Using the provided AC power cable, connect the power cable to Hyper 2000 first, then plug it into a household power socket.
Please confirm that the AC socket is switched on, and the power grid is being powered.
To improve the power generation efficiency and enhance safety, it is recommended that you connect it to a circuit with lower load power or no other loads.
Connect to a Solar Panel
Install solar panels in their desired location before connecting them to your Hyper 2000.
There are two MPPTs in Hyper 2000. PV inputs 1 and 2 share MPPT1, and inputs 3 and 4 share MPPT2.
Please note that the Voc (open circuit voltage) on each PV input must be lower than 55V.
The total combined input current for PV1 and PV2 should not exceed 20A, and the same for PV3 and PV
The recommended maximum power range for connecting the solar panels to each PV input is between 350W~550W.

Connect Each Solar Panel Directly

PV inputs 1 and 2 share MPPT1, and inputs 3 and 4 share MPPT2.
The positive and negative terminals of the same solar panel must be connected to the same MPPT, for example, only to PV1 and PV2, or to PV3 and PV4.

Connecting Several Solar Panels in Parallel

Installing Multiple Hyper 2000 Sets

Up to 3 Hyper 2000 sets can be installed on a single phase in your home’s electrical circuits.
Use the Zendure app to set the AC power output to the grid. Make sure it doesn’t exceed the safety power requirements of your country or region.

Installation in single-phase electricity system

Installation in three-phase electricity system

Product Placement and Cable Management

Move the Hyper 2000 and battery packs near their final installation site.
Your Hyper 2000 should be positioned such that the solar and AC cables can run straight down without significant bending.
Use the brackets and screws provided with the battery packs to secure them to the wall.

Zendure App Setup

The Zendure app is continually being improved and may change over time. If there are any differences between the instructions in this guide and the app, follow the in-app instructions.
Privacy Policy: By using Zendure Products, Applications and Services, you consent to the Zendure Terms of Use and Privacy Policy, which you can access via the “About” section of the “User” page in the Zendure app.

The Zendure app allows users to monitor and manage power systems, offering real-time power monitoring, historical records, charge/discharge scheduling, and more.

To download the Zendure app, scan the QR code or search “Zendure” in the Apple App Store® or Google Play Store.
Open the Zendure app. Log In or sign up.
Follow the in-app instructions to add your Hyper 2000 hybrid inverter.
Please update the firmware to the latest version in the settings before using it.

Maintenance

Disconnection of the cables

Press the button on the Hyper 2000 for 6 seconds to power it off.
Disconnect the AC power cable: please disconnect the AC cable from the AC outlet end first, then press the AC connector on the Hyper 2000 hybrid inverter to pull it out.
Press the connectors on the PV inputs of the Hyper 2000 to pull out the solar panel cables.
Release the two brackets fixed between the Hyper 2000 and the battery.
Remove the Hyper 2000 from the batteries.

Troubleshooting

If the LED light strip turns yellow or red, there is a warning or error. Please follow the instructions in the app or the table below to address the problem. lf it is not resolved, please contact our customer service.

Do not attempt to repair the Hyper 2000 hybrid inverter.

LED Indicator

| LED Description| Detailed Explanation|

Suggestion

---|---|---|---
| Solid yellow on the left side| Battery level is below XX% and not charging| 1. Make sure both sides of the solar panel cable and AC power cable are correctly wired. Unplug all the cables and reconnect after 30 s

2. Make sure the home grid and solar panels are working normally.

3. If the issue persists, contact customer service.

| Blinking yellow on the left side| Battery not connected| 1. Lift the Hyper 2000 placed on the battery, and then put it back down

2. If the issue persists, contact customer service.

| Blinking yellow on the right side| The home grid is not connected| 1. Try pulling out the AC cable and inserting and reinserting it. Make sure that the plug is inserted well.

2. If the issue persists, the power grid is probably faulty; wait for the power grid to recover.

3. If the issue persists for more than 1 hour, contact customer service.

| Blinking yellow on both sides| Both battery and home grid are not connected| 1. Lift the Hyper 2000 placed on the battery, and then put it back down

2. Try pulling out the AC cable and reinserting it. Make sure that the plug is inserted well.

3. If the issue persists, contact customer service.

| Blinking red on the left side| Abnormal status of Battery| 1. Check the cause and resolution suggestions for abnormal faults in the Zendure App.

2. If the issue persists, contact customer service.

| Blinking red on the right side| Abnormal status of Hyper 2000
| Blinking red on both sides| Abnormal status of Hyper 2000 and Battery