ZENDURE SuperBase Pro 2000 Fastest Recharge IoT Power Station User Manual
- June 4, 2024
- ZENDURE
Table of Contents
SuperBase Pro 2000 Fastest Recharge IoT Power Station
User Manual
DISCLAIMER
Read all safety guidelines, warnings and other product Information In this
manual carefully, and read any labels or stickers attached to the product
before using Users take full responsibility for the safe usage and operation
of this product. Familiarize yourself with relevant regulations in your area.
You are solely responsible for being aware of all relevant regulations and
using Zendure products In a way that Is compliant. Keep this manual for future
reference.
Specifications
General
Weight| z 46.5Ibs / 21.2kg
Dimensions| 17.5 x 10.5 x 13.8in / 446 x 276 x 352mm
Capacity| 2,096Wh (44.8Ah/46.8V)
Wi-Fi| Supported
Cell Network & GPS| Supported
Outputs
AC (6*)| Pure Sine Wave, rated 2,000W (surge 4,000W), 100-120V-50/60Hz (the
US, JP version) or 220-240V-50/60Hz (Other versions)
USB-C (4)| USB-C1/2: 5-20V, 100W Max Each
USB-C3/4: 5-12V, 20W Max Total
Car Charger (1)| 13.6V=10A,136W Max
DC5521 Output (3)| 13.6V =10A, 136W Max Total
- The EU version has 4 AC Outlets
**136W refers to the combined maximum output power of the Car Outlet and the DC5521 ports together.
Inputs
AC Charge| 1,800W Max, 100-120V-50/60Hz (the US, JP version) or
220-240V-50/60Hz (Other versions)
Solar Charge| 12-60Vmp DC, 600W Max via XT60 input
60-160Vmp DC, 1,800W Max via AC input
Car Charge| Supports 12V/24V=10A Battery
Battery
Cell Chemistry| Li-NMC
Warranty| 2 years
Cycle Life| 3,000 cycles to 60%+ capacity
Temperature
Optimal Operating Temperature| 59°F to 95°F (15°C to 35°C)
Discharge Temperature| -4°F to 140°F (-20°C to 60°C)
Charge Temperature| 32°F to 110°F (0°C to 45°C)
Storage Temperature| 32°F to 110°F (0°C to 45°C)
Safety Guidelines
2.1 Usage
- Store the product in a cool and dry place.
- Do not dispose of the product in heat or fire.
- Do not expose it to moisture or submerge It In liquid.
- Do not use strong static electricity or magnetic fields.
- Do not disassemble the product. Consult official Zendure channels when service or repair is required. Incorrect disassembly or reassembly may result in o risk of fire or injury to persons.
- When using the product, please strictly follow the operating environment temperature range specified In the user manual. If the temperature is too high, it may result in a fire or explosion; if the temperature is too low, the product performance may be severely reduced, or the product may cease to work.
- Do not block or obstruct the fan during use or place the product in an unventilated or dusty area.
- Ensure the product is not hit, dropped, or heavily vibrated. Securely fasten the product when transporting it to avoid damage. If severely damaged, tum off the power source immediately and discontinue using the product.
- If you accidentally drop the product into the water during use, please place it in a safe open area, and stay away from it until It is completely dry. The dried product should not be used again and should be properly disposed of according to the Disposal Guide section of this manual.
- 0nly clean the ports with a dry cloth.
- Place on a flat surface to keep the product from falling over. If the product is overturned and severely damaged, turn it off immediately, place the battery in an open area, keep it away from people and combustibles, and dispose of it In accordance with local laws and regulations.
- Keep out of reach of children and pets.
2.2 Disposal Guide
- When possible, fully discharge the battery before disposing of it. Consult your local lows on battery recycling and disposal.
- If the battery cannot be fully discharged due to product failure, contact o professional battery recycling company for further processing.
- When disposing of secondary cells or batteries, keep cells or batteries of different electrochemical systems separate from each other.
Getting Started
3.1 Interface
3.2 Display
Power Ring Indicator| The ring fills up as the battery is charging. If the
product is at a 5% charge or less, the ring will flash.
---|---
Wi-Fi Status| After the WI-Fi Reset Button has been pressed for 3 seconds, the
Wi-Fi icon will flash to indicate the product is ready for pairing. Connect
the product
with the app, either by (1) finding the product on your phone’s WI-Fi
connections or (2) connecting the product to the internet. If the former, the
icon will keep flashing; if the latter, the icon will remain on constantly.
Cell Network Status| After the DC Power Button has been pressed for 3 seconds,
the cell network Icon will flush to
indicate the product Is connecting to a mobile network. If there is no network
available, the icon will keep flashing; after a successful connection, the
Icon will remain on.
3.3 General Product Usage
The startup, Power Off, Display On
Press the Power Button for 1 second to turn on the product; the Display will
light up and the power ring indicator will display.
The Display will automatically turn off after 1 minute of Idle operation. You
can change this through the Zendure App. When the product senses any load
change or other changes to Its operations, the Display will automatically
light up.
To power off the product, press and hold the Power Button for 3 seconds. The
default product standby time Is 1 hour. With other buttons turned off and no
other load access for 1 hour, the product will automatically shut down. The
standby time can be set in the Zendure App.
AC Output Port
With the device powered on, briefly press the AC Power Button. The AC Power
indicator will illuminate. Briefly press the AC Power Button again to turn it
off.
To change 50Hz or 60Hz, press and hold the AC Power Button for 3 seconds. The
default standby time of the AC Output port is 1 hour. Without any load for an
hour, the AC Power will automatically turn off.
Please turn off AC Output power when not In use to reduce energy consumption.
DC Output Port
With the device powered on, briefly press the DC Power Button. The DC Power
Indicator will illuminate. Briefly press the DC Power Button again to turn It
off.
The default standby time of the DC Output port is 1 hour. Without any load for
1 hour, the DC Power will automatically turn off. Please turn off DC Output
power when not in use to reduce energy consumption.
3.4 AC Recharging
Zendure’s GrldFlow fast charge technology is specifically for AC recharging,
offering 1.800W of maximum input power. This limit can be modified In the
Zendure app. In case of unusual situations where the AC input current remains
higher than 20A, the AC input port will Initiate a self-protection function,
and the Overload Switch on the product will automatically pop up. After
confirming that there is no product failure, you can press the Overload Switch
to resume charging.
You can set the charging power in the Zendure App. Please use the AC Charging
Coble included in the package for fast charging. Do not use other cables to
charge. Plug directly into an AC wall outlet and make sure that the wall
outlet and circuit are rated for more than 15A. Otherwise, reduce the unit
charging speed via the Zendure App. Zendure assumes no responsibility for any
consequences of product misuse, including but not limited to charging with an
unsuitable wall outlet, circuit, or power cable.
3.5 Solar Recharging
Users can connect solar panels In series shown In the figure to recharge the
product. The product supports 12-160Vmp DC input, DA max current, and 1,800W
max charging power.
600W Max via XT60 Input Port, 12-60Vmp DC
1,800W Max via AC Input, 60-160Vmp DC, PVMax
When using Zendure 200W Solar Panels (sold separately) to charge the product,
please follow the instructions that come with the solar panels. Before
connecting a solar panel, please ensure that the solar panel’s output voltage
is within 75Voc via XT60 input or 200Voc via AC input to avoid damaging the
product.
3.6 Car Recharging
Users can recharge the product through the car cigarette lighter socket. This
product supports 12W24V car chargers with a 10A default charging current.
Please recharge using the car charger only while the car’s engine is running,
to avoid draining your car’s battery. In addition, please make sure that the
cigarette lighter port of the Car Outlet and the Car Charger input Cable (not
included) are in good condition. Zendure assumes no responsibility for any
loss, damage, or Injuries caused by misuse. 3.7 Using Cell Network & GPS
To activate or deactivate the cell network connection, press and hold the DC
Power Button for 3 seconds. This will also activate GPS services. You can
manually turn off the cell network or GPS services in the Zendure App.
The signal strength of cellular networks and GPS services can vary. If you
have any questions, please contact the Zendure team for support.
3.8 Zendure App
The Zendure App gives users the ability to control and monitor their Zendure
power stations remotely.
Read the Zendure App user guide and access the download link here:
https://app.zendure.com/download
Privacy Policy
By using Zendure Products, Applications, and Services, you consent to the
Zendure Terms of Use and Privacy Policy, which you can access via the “About”
section of the “User” page In the Zendure App.
3.9 AmpUp Mode
With Zendure AmpUp technology, the product can power a 3,000W max device while
the rated output power remains 2,000W, avoiding operation failure due to
overload protection.
You can turn on AmpUp Mode in the Zendure App.
AmpUp Tips:
- AmpUp is not available when the AC output is turned on in a recharging state (in bypass mode).
- AmpUp is not applicable for all electrical appliances; It’s incompatible with appliances that have strict voltage requirements and o-rated power over 2,000W. Appliances with voltage protection (such as precise instruments) are not supported. AmpUp mode is more suitable for heating devices. When using AmpUp with an untested device, please monitor its performance for any irregularities.
3.10 Sleep Mode
With Sleep Mode activated, SuperBase Pro will reduce the input power,
deactivate the ambient light, and turn off all sounds. You can turn on Sleep
Mode in the Zendure App.
Any changes to the Input power setting, light, sound, or standby time of the
display will deactivate Sleep Mode.
3.11 Offline UPS
This product supports offline UPS. When you connect the grid power to the AC
input Port of the product through an AC cable, you can power electrical
devices through the AC Output Port (AC power will come from the grid and not
the power station in this situation). In case of a sudden blackout, the
product can automatically switch to the battery-powered supply mode within
13ms. As on offline UPS, this function does not support Orn’s switching.
Please do not connect the product to any device that requires Oms UPS, such as
data servers and workstations. Please test and confirm compatibility before
using the product as a UPS. We recommend that you only charge one device at a
time and avoid using multiple devices simultaneously to avoid triggering
overload protection. Zendure assumes no responsibility for any device failures
or data losses caused by misuse of this product.
FAQs
1. What kind of battery does this product use?****
– This product uses high-quality Li-NMC batteries.
2. What devices can the product’s AC output port power?****
– With 2,000W rated power and 4,000W peak power, the product’s AC output port can power most household appliances. Before you use It, we recommend that you confirm the power requirements of your appliances and ensure the total power of all looded appliances Is lower than the rated power.
3. How long can the product charge or power my devices?****
– The remaining discharge time is shown on the product’s Display, which can be used to estimate the charging time of most appliances with stable power usage.
4. Can the firmware be upgraded?****
– The firmware including ARM, DSP, loT, and BMS can be upgraded online through Zendure App.
5. How do I clean the product?****
– Please gently wipe it with a dry, soft, clean cloth or paper towel.
6. How should I store the product?****
– Before storing, please turn off the product, then store it in a dry, ventilated place at room temperature. Do not place it near water sources. For long-term storage, please discharge the battery to 30% and recharge it to 60% every three months to extend its battery life.
7. Can I bring the product on a plane?****
– No, this product Is not permitted aboard aircraft.
Troubleshooting
| Indicator (Flash) | Issue | Troubleshooting |
|---|---|---|
| OVERLOAD | Overload Protection | Normal operation will be resumed automatically |
after you remove the overloaded device and restart the product. Electrical
appliances should be used within rated power.
| High-Temperature Protection| It can be resumed automatically after the
battery cools down.
| Low-Temperature Protection| It can be resumed automatically after the
battery the temperature rises above 32°F (0°C).
| Error Warning| Contact Zendure Customer Service for further information
What’s in the Box
Storage & Maintenance
- Ideally, use and store the product between 59°F and 95°F or 15°C and 35°C, and always keep it away from water, intense heat, and sharp objects. Do not store in temperatures above 110°F (45°C) or below 32°F (0°C) for an extended period.
- Storing a battery with a low charge for a long period shortens its lifespan. SuperBase Pro mitigates the damage by putting the battery into hibernation mode. To get the most out of the battery, make sure it is about 60% charged before putting SuperBase Pro into long-term storage. Once every three months, discharge the battery to 30% and recharge it back to 60%.