ZENDURE AIO 2400 Balcony Power Plant Bifacial User Manual

ZENDURE AIO 2400 Balcony Power Plant Bifacial

Product Information

Specifications

• Product Name: AIO 2400
• Email: support@zendure.com
• Language: English (EN)

Safety Instructions
Read all safety guidelines, warnings, and other product information in this manual carefully before using the product.
Familiarize yourself with relevant regulations in your area.

• Product Overview
  The AIO 2400 is a versatile device designed to provide power and performance in a compact form factor. It offers convenient button controls and a battery level display for easy monitoring.

• Button Controls
  The device features intuitive button controls for easy operation. Familiarize yourself with the functions of each button for efficient usage.

• Battery Level Display
  Monitor the battery level of the AIO 2400 easily through the dedicated display. This feature helps you stay informed about the remaining power capacity.

Product Usage Instructions

Installing your AIO 2400

• Pre-assembly
  Prior to installation, ensure you have all the necessary components and tools ready for assembly. Follow the step-by-step instructions provided in the manual.

• Confirming where to install your AIO 2400
  Select an appropriate location for installing the AIO 2400, considering factors such as ventilation and accessibility for cables.

• Connecting Cables
  Connect the required cables to the designated ports on the AIO 2400 following the provided guidelines. Ensure secure connections to avoid any interruptions during usage.

• Installation Method for the Top Cover
  Follow the specified installation method to securely attach the top cover of the AIO 2400. This step is crucial for protecting internal components.

• Download the Zendure App
  Enhance your user experience by downloading and installing the Zendure App, which provides additional features and customization options for your AIO

• Disconnection of AIO 2400
  When needed, safely disconnect the AIO 2400 from power sources following the recommended procedures to prevent any damage to the device.

FAQ

Q: How do I check the battery level of the AIO 2400?
A: The battery level display on the device allows you to easily monitor the remaining power capacity. Simply refer to the display for real-time information.

AIO 2400
User Manual support@zendure.com

Disclaimer

• Read all safety guidelines, warnings and other product information in this manual carefully, and read any labels or stickers attached to the product before using. Users take full responsibility for the safe usage and operation of this product. Familiarize yourself with relevant regulations in your area. You are solely responsible for being aware of all relevant regulations and using Zendure products in a way that is compliant.
• Keep this manual for future reference.

Safety Instructions

Usage

1. Read all up-to-date documents carefully before installing, using or servicing the product. Documentation is subject to change over time.
2. Please check whether AIO 2400 is damaged, cracked, leaking liquids, becoming hot, or exhibiting other abnormalities, and check any cables for damage before operating. If there are any problems, please stop using the product immediately and contact our customer service.
3. Do not place heavy objects on top of the AIO 2400.
4. Make sure all cords and plugs are intact and dry before connecting to avoid electric shock.
5. Do not install or operate the system under extreme climatic conditions such as lightning. snow, heavy rain, strong winds, etc.
6. To reduce the risk of injury, close supervision is necessary when the product is used near children.
7. Do not put fingers or hands into the product.
8. For safety purposes, please use only the original charger and cables designed for the equipment. We are not liable for damage caused by third party equipment, and this may render your warranty invalid.
9. Keep a distance of 50mm between AIO 2400 and other objects.
10. During the operation of the solar energy system, avoid direct sunlight to prevent the AIO 2400 from overheating. Do not place the AIO 2400 near any heat source.
11. Please install the product according to our user manual to avoid damage to the product or injury to other people.
12. Do not use this product near strong static electricity or strong magnetic fields.
13. Do not place the equipment in an environment with flammable or explosive compounds, gas, or smoke. Since AIO 2400 relies on the shell to dissipate heat, exposing the enclosure to excessive heat will lead to damage.
14. To reduce risk of damage to the electric cords and connectors, pull the connectors rather than the cord when disconnecting the product.
15. Do not use the product in excess of its output rating. Overloads may result in a risk of fire or injury to persons.
16. Do not use any products or accessories that are damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion, or risk of injury.
17. Do not operate the product with a damaged cord or plug, or a damaged output cable.
18. Do not disassemble the product. Take it to a qualified service person when service or repair is required. Incorrect reassembly may result in a risk of fire or electric shock.
19. Do not expose the product to fire or high temperatures.
20. Do not attempt to replace the internal components of the equipment by any unauthorized personnel. Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the product is maintained.
21. AIO 2400 has a protection level of IP65, so the product cannot be immersed in liquids. If the product accidentally falls into water during use, please place it in a safe and open area and stay away from it until it is completely dry. The dried product should not be used again and should be properly disposed of according to the disposal guidelines in this manual.
22. When charging a device, the product may feel warm. This is a normal operating condition and should not be a cause for concern.
23. To reduce the risk of electric shock, unplug the power pack from the outlet before attempting any instructed servicing.
24. When charging the internal battery, work in a well-ventilated area and do not restrict ventilation in any way, as inadequate ventilation may cause permanent damage to the equipment.
25. Ensure before finishing installation that the solar cable and Microinverter cable to home grid are disconnected.
26. Do not clean the product with harmful chemicals or detergents. Only clean the ports with a dry cloth.
27. Do not move or shake the unit while operating as vibrations and sudden impacts may lead to poor connections to the hardware inside.
28. Ensure that AIO 2400 and the Microinverter are installed securely to avoid accidents and product damage caused by falling.
29. In case of a fire, only a dry powder fire extinguisher is suitable for this product.
30. Servicing of batteries should be performed or supervised by personnel knowledgeable about batteries and the required precautions.

FCC STATEMENT

1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
2. This device may not cause harmful interference, and
3. This device must accept any interference received, including interference that may cause undesired operation.
4. Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

NOTE:

• This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.
• FCC Radiation Exposure Statement
  This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.

EC DECLARATION OF CONFORMITY

• ZENDURE TECHNOLOGY CO., LIMITED declares that the AIO 2400 product complies with directive 2014/53/EU (RED), 2011/65/EU(RoHS), 2015/863/EU(RoHS).
• The full text of the Declaration of Conformity is available at the following web address: https://zendure.de/pages/download-center

Declaration of conformity

• The EU Declaration of Conformity can be requested at this address: https://zendure.de/pages/download-center

• Disposal and Recycling
  Disposal of packaging: dispose of the packaging separately by type of material.

• Dispose of old equipment (applies in the European Union and other European countries with separate collection (waste collection)) Old equipment must not be disposed of in household waste. Every consumer is legally obliged to dispose of old equipment that can no longer be used separately from household waste, for example at a collection point for recyclables.

• To ensure proper recycling and avoid negative impact on the environment, electronic devices must be taken to a collection point in their community or district. For this reason, electronic devices are marked with the symbol shown here.

• Batteries and accumulators must not be disposed of in household waste. As a consumer, you are legally obliged to dispose of all batteries and accumulators, regardless of whether they contain pollutants or not, at a designated collection point.

• Marked with: Cd = Cadmium, Hg = Mercury, Pb = Lead. Return your product with built-in battery only in a discharged state to your collection point.

Explanation of the Symbols

Important Tips

• The solar PV system is grid-tied. Please check if it is allowed in your area. Depending on the region, official approval may be required before or after installation.
• AIO 2400 should be protected from direct sunlight to prevent rapid temperature increase.
• Please check the required accessories before installation, as some accessories need to be purchased separately.
• After the installation, please first download the Zendure App to check electricity produced and set the power to the Microinverter.
• After AIO 2400 installation, it will take about 5 minutes before it can be connected to the grid, and the data will be synchronized to the Zendure App within 20 minutes.
• Before setting the output to Microinverter, please confirm the rated power of your Microinverter. The output to Microinverter should not be greater than the rated power of your Microinverter.
• Please turn off the device （press and hold the Power Button on AIO 2400 for 2 seconds）before removing.

What’s in the Box

Overview

System Overview

Optional accessories are available for purchase on the official Zendure website.

Product Overview

1. Power Button
2. IoT Button
3. LED Light Strip
4. MC4 PV Input 1
5. MC4 PV Input 2
6. Antenna
7. Microinverter Output 1
8. Microinverter Output 2

IoT Connection: After AIO 2400 is powered on, the LED Light Strip will start to flash rapidly, and the device will automatically initiate the IoT connection. Users can directly connect to IoT in the Zendure App.

Tips:

• After the device is bound to the Zendure App, when AIO 2400 is turned on again, the LED Light Strip light flashes slowly until it can communicate with the Zendure App.
• If you want to re-bind the account and reset the IoT connection, please press and hold the IoT button for 3 seconds to start the IoT connection.
• Turn On AIO 2400 System: Press and hold the power button 2 second to turn on AIO 2400.
• Turn Off AIO 2400 System: Press and hold the power button 2 seconds to turn off AIO 2400.
• AIO 2400 Hardware Reset: Press and hold the power button 10 seconds to reset AIO 2400.

Button Controls

Battery Level Display

Button Controls

Installing your AIO 2400

Pre-assembly

• This user guide only describes the cable connection method and assembly of the AIO 2400. To install the solar modules, please read the instructions for the solar module and accessories.
• If you want to check the function of the solar system, carry out the installation on a sunny day.

Choose a location for the AIO 2400

• Make sure the AIO 2400 is within the Wi-Fi coverage area.
• Do not place the AIO 2400 in an area where flammable or explosive materials are stored.
• The protection class of the AIO 2400 is IP 65, so it can be used both indoors and outdoors.

Confirming where to install your AIO 2400

• Option A: Position your AIO 2400 on a hard, level floor.
• Wear safety glasses and gloves when drilling holes.

Tool list

1. STEP 1
   Install the Wall Mount Bracket to the Floor-standing L-shaped support plate, and then install it to the Floor stand.

2. STEP 2
   Mount the AIO 2400 to the bottom bracket assembly.

Option B : Mount your AIO 2400 onto a solid concrete wall using the included mount bracket.

Wall mounting
Wear safety glasses and gloves when drilling holes.

Tool list

1. STEP 1
   Confirm the installation height of AIO 2400, use the Wall Mount Bracket as a guide to mark the hole positions, and drill 6 holes in the wall to a depth of 41mm.

2. STEP 2
   Fix the Wall Mount Bracket to the wall with anchors and screws.

3. STEP 3
   Hang the AIO 2400 on the Wall Mount Bracket.

Connecting Cables

• If you connect multiple solar panels as a group in series or parallel, make sure that the maximum operating voltage (Vm) and maximum operating current (Im) of each group do not exceed the maximum input voltage (60V) nor the maximum output current (MPPT1 14A, MPPT2 20A). Do not exceed the PV input of the AIO 2400.
• The maximum operating voltage (Vm) and the maximum operating current (Im) of solar modules must be uniform.
• Before connecting cables, ensure that the Microinverter, solar panels, and the home grid are disconnected and AIO 2400 is turned off.

Single AIO 2400
Installation list

1. Adjust the height of the elevation bracket at the back of the AIO 2400 to the appropriate level, then mount the Microinverter on the back of the AIO 2400.
2. Connect the PV Input cable from the Microinverter to the Microinverter Output interface of the AIO 2400.
3. Use the original BKW-AC Cable to connect the Microinverter to a household outlet.
4. Connect one 400W solar panel to the PV Input 1 interface of the AIO 2400 using a solar panel extension cable.
5. Connect two 400W solar panels together using a solar panel parallel connection cable.
6. Connect the two parallel-connected 400W solar panels to the PV Input 2 interface of the AIO 2400 using a solar panel extension cable.

Single AIO 2400
Installation list

1. Install the Microinverter on the back of the first AIO 2400 unit.
2. Connect the PV Input cables of the Microinverter to the Microinverter Output interfaces of both AIO 2400 units, one after the other.
3. Use the original BKW-AC Cable to connect the Microinverter to a household outlet.
4. Connect one 400W solar panel to the PV Input 1 interface of each AIO 2400 unit.
5. Connect two 400W solar panels together using a solar panel parallel connection cable.
6. Connect the parallel-connected 400W solar panels to the PV Input 2 interface of each AIO 2400 unit.

Installation Method for the Top Cover

Once you have confirmed that the Microinverter is installed at a height on the back of the AIO 2400 that does not exceed the top of the AIO 2400, you can proceed to install the Top Cover onto the AIO 2400.

Specifications

Download the Zendure App

• Images are for reference only. Please refer to the actual user interface of the app.
• The Zendure App gives users the ability to allocate the power to AIO 2400’s built-in battery and home grid and monitor power generation. The power to the Microinverter can be set in a range of 30W to 1,200W.
• Read the Zendure App user guide and access the download link here: https://zendure.com/pages/download-center .

Privacy Policy
By using Zendure Products, Applications and Services, you consent to the Zendure Terms of Use and Privacy Policy, which you can access via the “About” section of the “User” page in the Zendure App.

• Add device and update to the latest firmware version
  Using the device for the first time, you need to update the firmware via the Zendure App. More information is in the Zendure App user guide.

• Set the power to the Microinverter
  The maximum solar input power of the AIO 2400 system is 1,200W. You can set the output power to the Microinverter, while excess power will flow to the built-in battery.
  For example: If the total solar input is 1,200W and you set the output to 800W, the remaining 400W will go to the built-in battery.

Tips:

• It takes a period of time for the system to connect to the grid, and it takes about 20 minutes to synchronize data with Zendure App. After the installation, please wait 20 minutes before going to the app settings.
• We recommend prioritizing charging the battery during the day, only allocating enough output power for the Microinverter to cover your basic power consumption. There are a few ways to determine how much energy you’ll need to store for the night:

1. Add together the power consumption of major appliances and other devices that draw significant power or energy.
2. Go to the meter box right before you go to bed, write down your current meter reading and the time. As soon as you get up, write down the meter reading and the time. You can calculate your base load from consumption and elapsed time.
3. You can use a measuring device that you plug between the socket and the power consumer. To calculate the base load, collect the wattage consumed from all the devices that are constantly running (including standby) and add up the values.

Disconnection of AIO 2400

• Press and hold the power button on the AIO 2400 for 2 seconds to power it off.
• Disconnect from the home grid by unplugging the Microinverter and home Schuko cables.
• Disconnect the solar panels by unplugging the cables from the two sets of solar panels and AIO 2400.
• Disconnect the Microinverter by unplugging the cables from the Microinverter and AIO 2400.
• Finally, remove the Microinverter from the back of the AIO 2400.

Within the warranty period, you can enjoy return, exchange, and repair services in accordance with these policies.

Warranty Period

The warranty periods for our products are as follows:

400W Solar Panel/320W Solar Panel/ Mobile EV Charger/All SuperBase V related accessories| 3 Years| N/A| 3 Years
SuperBase Pro/SuperBase M| 2 Years| 1 Year| 3 Years
200W Solar Panel/All SuperBase Pro and SuperBase M related accessories| 2 Years| N/A| 2 Years
Power banks| 2 Years| N/A| 2 Years
Smart PVHub and AB2000| 10 Years| N/A| 10 Years
AIO 2400| 10 Years| N/A| 10 Years
PVHub accessories, solar cables, battery cables and microinverter cables| 1 Year| N/A| 1 Year

• A Warranty Extension is offered for some of our products. To receive a warranty extension, you’ll need to register your product in the Zendure app, and there may be additional costs or other conditions involved.
• The table above indicates the warranty periods for products purchased from Zendure or its retail partners. Warranty periods for products ordered through Zendure’s crowdfunding campaigns (Kickstarter, Indiegogo, etc.) may differ. Please review your product’s documentation for more information.
• NOTE: This Warranty policy is limited to zendure products only. In the case of ancillary parts or add-on devices supplied by zendure, Please refer to the warranty terms provided by the relevant manufacturer.
• The effective warranty period starts from the date of the product’s purchase, as indicated on the appropriate invoice, receipt, or billing statement.
• To verify your purchase and to better serve you, we may require information about your order (the sales receipt including date of purchase, order ID/number, and the name of the retailer), your warranty card, and when applicable, your product’s serial number.

Warranty Exclusions
In the event of damage related to the causes listed below, no warranty claims will be acknowledged or accepted. Claims that relate to defects that are caused by the following factors are not covered by Zendure’s warranty obligations.

1. Can not provide proof of purchase.
2. Force majeure (storm damage, lightning strike, overvoltage, fire, thunderstorm, flooding; social causes such as war, turmoil, government intervention, strikes, embargoes, market conditions, etc.).
3. Accidental damage, misuse, abuse, non-compliant use, normal wear and tear, theft, loss, or confiscation.
4. Improper application of electrical supply voltage, current and/or frequency.
5. Improper installation, commissioning, start-up, configuration, or operation (contrary to the guidance detailed in the installation manual supplied with each product).
6. Inadequate ventilation and circulation resulting in insufficient cooling and natural airflow.
7. Modifications to any part of the product.
8. Unauthorized repair attempts.
9. Products whose serial number sticker or imprint has been removed, defaced or tampered with.
10. Products purchased from unauthorized dealers/resellers.
11. Free products/rewards/gifts.
12. Products used outside of the purchasing region, and products that are shipped to areas that are not easily accessible by courier or freight services, such as overseas or remote islands.
13. Cosmetic or superficial defects, dents, marks or scratches, which do not influence the proper functioning of the product.
14. This limited warranty does not cover any battery cell or product containing a battery cell unless you fully charge the battery cell within thirty (30) days of receiving the product and subsequently charge it at least once every 3 months. Failure to do so will void the warranty for the battery cell and coverage for any associated damage or malfunctions. It is preferable to fully charge it within seven (7) days of receiving the product.
15. Our warranties are non-transferable from end user to end user.
    Furthermore, this limited warranty and related service will not exceed the original cost of the Zendure product. Please note that these warranty terms and conditions are subject to change without prior notice. The Zendure Support Team reserves the right to make a final determination regarding warranty service eligibility, and to determine the appropriate solution, which may include replacement, repair, or refund, at its sole discretion.

How to Claim your Warranty

1. Step 1

2. Claim your warranty on any channel below:

3. www.zendure.com

4. Email to support-eu@zendure.com

5. Zendure apps

6. Step 2

7. Please be prepared with documentation or a short video with the following information:

8. Order number

9. Proof of purchase

10. Serial number

11. Visual proof depicting the defect (include video or photo)

12. Email address

13. Contact telephone number

14. Address for receiving the replacement

15. Step 3
    The Zendure support team will make a final determination regarding warranty service with our RMA report. This may include options such as shipping the product for repair, on-site repair, or replacement.

16. Step 4
    Ship the item(s) to Zendure with your RMA number included on the shipping label on the outside of the packaging. Do not write the RMA number on the green carton box.

Read the Zendure App user guide and access the download link here: https://eu.zendure.com/pages/download-center

https://zendure.com

Zendure USA Inc.

• ZENDURE TECHNOLOGY CO., LIMITED Hours: Mon – Fri 9:00 – 17:00 PST

  • Phone: 001-800-991-6148 (US) 0049-800-627-3067 (DE)

• Support / Contact:

  • https://zendure.de/pages/contact
  • https://eu.zendure.com/pages/contact-us
  • https://zendure.com/pages/contact

• Website:

  • https://zendure.de
  • https://eu.zendure.com
  • https://zendure.com

• ZENDURE TECHNOLOGY CO., LIMITED.
  © 2023 Zendure USA Inc.All Rights Reserved. Printed on recycled materials. Made in China

• EU Importer: Zendure DE GmbH

• Address: Hoferstraße 9B, 71636 Ludwigsburg

References

• Zendure - SuperCharged | Zendure
• Zendure EU
• Contact Customer Service – Zendure – Zendure EU
• Zendure - SuperCharged | Zendure
• Contact Us – Zendure
• SuperCharged
• SuperCharged
• Kontaktieren Sie den Kundendienst – Zendure

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