MOEN Motionsense Hands-Free Kitchen Faucet Installation Guide
- June 7, 2024
- Moen
Table of Contents
Installation Guide
MOTIONSENSE™ HANDS-FREE KITCHEN FAUCET
MEZCLADORA PARA COCINA MOTIONSENSE™ MANOS LIBRES
ROBINET DE CUISINE MAINS LIBRES MOTIONSENSEMC
*Faucet model image may differ slightly
∆ Not included with all models
- Use only non-rechargeable alkaline batteries.
** Optional A/C Adapter with Power Splitter 169031 (sold separately). The outlet for the AC power adapter will require continuous power.
Optional Wall Mount Service Kit – 177566 (Sold Separately)
Includes: Hose & Hose Bracket, Wall Mounting Bracket & Screws, and Standard
Hose Guide Nut
HELPFUL TOOLS
For safety and ease of faucet replacement, Moen recommends the use of these helpful tools.
HELPFUL TOOLS
For safety and ease of faucet replacement, Moen recommends the use of these
helpful tools.
CAUTION — TIPS FOR REMOVAL OF OLD FAUCET :
Always turn the water supply OFF before removing the existing faucet or
disassembling the valve. Open faucet handles to relieve water pressure and
ensure that complete water shut-off has been accomplished.
Icon Legend
- Above sink
- Below sink
Parts List
| A. Faucet body | Q. Hose guide nut |
|---|---|
| B. Spray wand | R. Hose weight |
| C. Single hole deck gasket | S. Control box & electronic box |
| D. Pulldown hose | T. Zip ties |
| E. Data cable | U. Hook & loop fastener |
| F. Hose weight locator mark | V. Installation tool |
| G. Deck plate | W. Mounting screw |
| H. Deck plate gasket | X. Batteries |
| I. ∆ Gasket | Y. Battery holder |
| J. ∆ Nut | Z.** A/C adapter with Power Splitter |
| K. ∆ Soap bottle | ∆ Not included with all models |
| L. ∆ Soap pump | * Use only non-rechargeable alkaline batteries. |
| M. ∆ Base | ** Sold separately |
| N. Support bracket | |
| O. Mounting washer | |
| P. Mounting nut |
Recommended configuration
Optional Control Box on left configuration
Optional Soap Dispenser on left configuration
Note: minimum 8″ of clearance between faucet and soap dispenser for optimal sensor operation
Optional Control Box-wall mounting – Order Kit 177566
Recommended Mounting
Before installing the faucet check that the control box will fit under the sink in the areas indicated above. Should you experience any clearance issues trying to mount the control box to the mounting shank, you will need to contact Moen Consumer Support at 1-800-BUY-MOEN or go to www.moen.com to purchase the optional Wall Mount Service Kit (177566).
Optional Wall Mounting Requires Service Kit 177566
Available at Moen.com or call 1-800-BUY-MOEN
For easier serviceability, mount the control box a minimum 12″ (305mm) above
the floor. Select the desired location for the control box (S).
Verify supply hoses and data cable, will reach connections on the control box.
If using AC power adapter (not provided) ensure that the control box is within
5′ (1524mm) from the outlet.
Remove the protective label from the sensor on the spout.
Install faucet body (A)–including data cable (E), and single hole deck gasket
(C)–in the hole on the sink. Note: Installs with a handle on the right side
only.
Three Hole Application
For 3 Hole Applications:
- Place deck plate gasket (H) onto deck plate (G).
- Firmly snap deck plate gasket onto deck plate.
- Place deck plate on the mounting surface.
- Install faucet body (A)–including data cable (E)–in the hole on the sink. Note: Installs with a handle on the right side only.
Recommended
Option
The recommended mounting procedure is to use a support bracket (N) with a mounting washer (O). It is acceptable to use only a mounting washer (O) on sinks that will not accommodate the support bracket (N). Important: use care to make sure data cable (E) is not pinched. Tighten the mounting nut by hand.
Tighten mounting nut (P) with installation tool (V). Use screwdriver through hole in installation tool (V) to tighten firmly.
Thread hose guide nut (Q) to faucet body (A) mounting shank.
Insert the small end of the pulldown hose (D) into the spout and feed through the faucet body (A).
Remove and discard
protective cap from spray wand (B) (make sure o-ring and screen are in place).
Install spray wand (B) to the upper connection of the pulldown hose (D).
Tighten hose nut until flush with spray wand. DO NOT overtighten.
1. Remove and discard protective cap from pulldown hose (D).
2. Insert pulldown hose (D) into quick connect on the bottom of control box
(S). Push in as far as possible until a “click” is heard.
3. Tug downward on pulldown hose (D) to test engagement.
Insert data cable(E) to the data port on the bottom of the control box (S). Ensure the cable is pushed all the way into the control box.
Attach control box (S) onto hose guide nut (Q) until it snaps into place. This is the recommended orientation for most installations.
Control box (S) may also be attached from the left-hand side as shown for optional mounting.
Connect hot and cold hoses to supply valves.
Locate hose weight locator mark (F) on pulldown hose (D). Install hose weight (R) just above the start of loop curvature in the hose on the same side of hose as locator mark (F). Pliers can be used for installation assistance.
Select location for battery holder (Y). Before installation, verify that the battery holder wire will reach the connection on the bottom of the control box (S).
Remove cover from battery holder (Y) and install six AA batteries (X) in the same orientation as shown on the cover. Use only non-rechargeable alkaline batteries. Reinstall battery holder cover.
Attach battery holder (Y) to the wall with hook & loop fastener (U). First, attach one side of the hook and loop fastener to the wall. Then attach another piece to the back of the battery holder. Option: Attach battery holder to wall with screw (W) provided.
Turn on water supply.
Insert battery holder (Y) cable into control box (S) power port. Ensure the cable is pushed all the way into the control box.
Use zip ties (T) if desired to manage faucet hoses, data cable, and battery holder cable. Do not zip tie pulldown hose (D). Check to ensure pulldown hose movement is not obstructed.
Check to ensure the handle is working properly. Turn on the water with a handle to test that hot and cold water will run. Turn handle off. If water does not flow properly, see the troubleshooting section on page 18.
Check to ensure the wave sensor is working properly. Move hand over wave sensor to test that water will turn on. Move hand over wave sensor again to turn the water off. If water does not flow properly, see the troubleshooting section on page 18.
Disable
To disable Wave Sensor:
1. Hold hand over Wave Sensor.
2. With the handle in the closed position, rotate the handle from hot to cold
three times. The water will stop flowing once the Wave Sensor is disabled.
An alternate method to enable Wave Sensor
An alternate method to enable Wave Sensor:
1. Disconnect Power. Wait 10 seconds.
2. Reconnect power.
For models with soap dispenser: Insert soap dispenser base (M) through gasket
(I) and sinkhole. Note: not included with all models.
Tighten nut (J) by hand.
Install soap bottle (K) and tighten by hand. Fill the soap bottle with
preferred liquid.
Insert soap pump (L) inside the base hole.
If low flow, turn off the water at stops before cleaning filters.
To remove the in-line filter, push up on the retaining ring and pull down on
the supply hose.
Hold hose with a wrench at top of the filter connection. Unscrew with a second
wrench. Remove filter screen.
Rinse debris from the filter screen.
Reassemble filter into housing and tighten using two wrenches.
Insert hose assembly into the control box. Repeat steps B2-B6 with the second supply hose. Go to step B7.
1. Turn on the water at stops.
2. Test flow.
1. Unscrew Spray Wand (J) assembly.
2. Remove the O-ring and Screen (I).
Clean Screen (I) as shown by rinsing it for a few seconds to remove any
possible debris. Turn off water before reinstalling Screen and O-ring.
1. Re-install the O-ring and Screen (I) into the Spray Wand (J).
2. Reattach Spray Wand (J) to Pulldown Hose (L) and tighten.
Turn on the faucet to see if the flow has improved. Repeat steps B through D
if necessary.
Using pliers, make a 1/8 turn. Do not overtighten.
Troubleshooting
If the faucet does not appear to be functioning properly, repeat the faucet
startup process
Startup process definition: Disconnect the battery holder cable (Y) and leave
disconnected for 10 seconds. Reinsert battery holder cable (Y) and ensure the
cable is pushed all the way into the control box (S) (Refer to step 13).
| Symptom | Probable Cause(s) | Recommended Action(s) |
|---|---|---|
| Water does not flow and light is off. |
- Data cable is not plugged into control box all the way.
| Push data cable firmly into control box (Step 9).
2. Power cable is not plugged into control box all the way.| Push power cable
firmly into control box (Step 17).
3. Batteries not installed properly.| Unplug battery holder cable. Install
the batteries in proper orientation into the battery holder (Step 14).
4. Batteries are dead in the battery holder.| Unplug battery holder cable.
Replace batteries with new AA alkaline batteries (Step 14).
5a. If using AC adapter only and electricity is out.| Temporarily use the
battery holder supplied with the faucet.
5b . If using AC adapter with power splitter and electricity is out.| Faucet
will function normally until the battery power is depleted.
6a If using AC adapter only and the wall switch for power outlet is OFF.|
Turn the wall switch ON to ensure power at outlet. The clear area for proper
startup.
6b If using AC adapter with power splitter and the wall switch for power
outlet is OFF.| Turn the wall switch ON to ensure power at outlet. If the wall
switch remains OFF, the faucet will function normally until battery power is
depleted.
Water does not flow and light is on.| 1. Water supplies are not turned ON.|
Turn ON the water supplies (Step 16).
Low flow in HOT/COLD/BOTH. OR
Only HOT or COLD flow.
| 1. HOT/COLD/BOTH water supplies are not turned ON.| Turn ON the water
supplies (Step 16).
2. Pinched or kinked hoses.| Make sure all hoses are not pinched or kinked.
3. Clogged filters.| Clean both filters (See pages 16-17).
Sensor not functioning.| 1. Protective label was left on the sensors during
the faucet startup process.| Remove the label from the sensor.
2. Sensor is deactivated.| Reactivate the sensor (page 14).
3. Handle slightly open.| Close the handle fully.
4. An object is within the range of the sensor.| Ensure there are no objects
within 8″ of the sensor.
Handle position for HOT and COLD water flow is reversed (COLD forward).| 1.
HOT and COLD hoses are installed in reversed order at wall stops.| Turn OFF
supplies. Connect the HOT supply hose to the HOT stop and COLD supply hose to
the COLD stop.
---|---|---
2. HOT and COLD hoses are installed in reversed order at control box.| Turn
OFF supplies. Connect the HOT supply hose to the HOT side of the control box
and COLD supply hose to the COLD side of the control box (see step A2 for hose
removal).
Water keeps flowing and does not turn off.| 1. Battery holder cable unplugged
while faucet running.| Unplug the battery holder cable fully.
2. Handle in open position.| Close the handle.
Light is blinking| 1. Low battery voltage.| Replace batteries with new AA
alkaline batteries (Step 14).
2. Dead batteries.| Replace batteries with new AA alkaline batteries (Step
14).
3. Rechargeable batteries being used.| Replace with and only use AA alkaline
batteries for proper faucet functionality (Step 14).
Note :
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference
by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Moen Incorporated could void the user’s authority to operate the equipment.
Moen Limited Lifetime Warranty
MotionSense™ System Limited Warranty
- Identity and Types of Warranty Holders
i. “Original Consumer Purchaser” means the owner-of-record of a single-family residential owner-occupied dwelling in which the Product is initially installed (or, if installed by a builder/contractor/owner, the owner-of-record to whom the builder/ contractor/owner first transfers the single-family dwelling), but only so long as such Purchaser owns the single-family dwelling where the Product was installed, and subject to the additional restrictions stated below.
ii. All others who do not fit within the definition of “Original Consumer Purchaser,” but who have purchased the Product, are considered an “Original Commercial Purchaser,” but only so long as such Purchaser owns the premises where the Product was installed, and subject to the additional restrictions stated below.
What is Covered by This Limited Warranty and the Applicable Warranty
Periods
Moen “(Seller”) warrants that the MotionSense™ System (“the Product”) will be
free from defects in materials and manufacturing workmanship. Moen warrants
that the faucet will be leak-free and drip-free under normal use, and that the
Product’s control box (which houses the hydraulic system) and finish will be
free from defects in material and manufacturing workmanship for (1) the
lifetime of the Original Consumer Purchaser; or (2) five years from the date
of purchase for the Original Commercial Purchaser (but only so long as the
Original Consumer/Commercial Purchaser continues to own the dwelling or
premises). The warranty on all other components of the Product, including but
not limited to the electronics box, spout, and lenses, runs for: (1) five
years from the date of purchase for an Original Consumer Purchaser; or (2) one
year from date of purchase for an Original Commercial Purchaser (but only so
long as the Original Consumer/Commercial Purchaser continues to own the
dwelling or premises). This Limited Warranty may not be transferred to
subsequent owners of the dwelling or premises, or to any other person.
What This Limited Warranty Does Not Cover
This Limited Warranty covers only those workmanship and material non-
conformities specified above and does cover non-conformities or damages
arising from any other cause, including without limitation, defects or damage
due to the use of other than genuine Moen parts, due to installation error,
product abuse, or product misuse or due to the use of cleaners containing
abrasives, alcohol or other organic solvents.
Buyer’s Sole And Exclusive Remedy Under This Limited Warranty
In the event of a non-conformity in workmanship or materials in one or more
components of the Product, Seller’s sole obligation is, at its sole option, to
repair or replace any non-conforming component, or refund the Product’s
purchase price. This is the warranty holder’s sole and exclusive remedy for
the Product under this Limited Warranty. By way of example but not limitation,
the following costs and expenses are not covered by this Limited Warranty: (i)
labor costs for the removal, reinstallation, or refinishing of the Product, or
non conforming part thereof (or of building materials which must be removed,
reinstalled or refinished in order to repair or replace the non-conforming
Product); (ii) shipping and freight expenses required to return Product to
Seller. Repaired or replaced components are individually warranted only under
the same terms and for the remaining balance of the Limited Warranty period
applicable to that component(s) which is/are repaired or replaced.
DISCLAIMER OF WARRANTIES
THE FOREGOING LIMITED WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES
NOT EXPRESSLY SET FORTH HEREIN, WHETHER EXPRESS OR IMPLIED, BY OPERATION OF
LAW OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT THAT ANY
IMPLIED WARRANTIES MAY NONETHELESS EXIST BY OPERATION OF LAW, ANY SUCH
WARRANTIES ARE LIMITED TO THE DURATION PROVIDED BY THAT LAW. SOME STATES/
PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO
THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY
SELLER’S SOLE LIABILITY UNDER THIS LIMITED WARRANTY SHALL BE REPLACEMENT OR
REPAIR, OR REFUND OF THE PURCHASE PRICE AS SET FORTH ABOVE. IN NO EVENT, WILL
THE SELLER BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR
PUNITIVE DAMAGES INCLUDING, BUT NOT LIMITED TO, LABOR, REMOVAL,
REINSTALLATION, REFINISHING, LOSS OF USE OF THE PRODUCT, LOSS OF PROFITS,
LOSS OF REVENUE, LOST GOODWILL, CLAIMS OF EMOTIONAL DISTRESS, OR CLAIMS OF
WARRANTY HOLDERS’ CUSTOMERS, WHETHER BASED ON CONTRACT, WARRANTY, TORT
(INCLUDING, BUT NOT LIMITED TO, STRICT LIABILITY OR NEGLIGENCE) OR OTHERWISE,
EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES? SOME STATES DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY
FROM STATE TO STATE, AND PROVINCE TO PROVINCE. EVEN IF THIS LIMITED WARRANTY
IS DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, IN NO EVENT WILL THE
SELLER’S ENTIRE LIABILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT WARRANTED
HEREUNDER, OR THE NON-CONFORMING PORTION THEREOF, WHICHEVER IS THE LESSER
AMOUNT.
Warranty Claims
To initiate a claim, call Moen at
800-289-6636
(800-465-6130 in Canada;
01-800-718-4345 in Mexico), or write
Moen at the address on the reverse side. Proof of purchase is required.
Buy it looks.
Buy it for life.®
Moen Incorporated
25300 Al Moen Drive
North Olmsted, Ohio 44070-8022
U.S.A.
Moen de Mexico, S.A. de C.V.
Carretera Saltillo-Monterrey KM 14.7
Ramos Arizpe, Coahuila
Mexico 25900
Moen Inc.
2816 Bristol Circle
Oakville, Ontario L6H 5S7
Canada
INS10613 – 7/17
©2017 Moen Incorporated
References
- MOEN | Bathroom & Kitchen Faucets
- Moen|Llaves para baño y cocina, cabezales, accesorios y más
- Installation, Cleaning and Troubleshooting | MotionSense | MOEN
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