MOEN EB1000 3 Series Electric Bidet Seat Installation Guide

MOEN EB1000 3 Series Electric Bidet Seat

Product Information

The product is an eBidet that requires installation and a power outlet to function. It comes with a T-Valve, Catch Plate, Hose, and Fixed Card. The T-Valve has a supply interface of 7/8 ballcock thread. The product requires a minimum dynamic water pressure of0.08MPa and a maximum static water pressure of 0.8MPa. The  distance between the two mounting holes must be between 4-1/2 and 7 inches, and the distance from the supply valve to the eBidet inlet should be 23-9/16 inches or less. The product must be grounded.

Product Usage Instructions

1. Before beginning installation, ensure that the power outlet is 120V AC on a minimum 15A circuit and is close enough to reach the power cord (1.2m) but far from where water can hit it.
2. Ensure that the wiring is installed by a professional and do not plug in the product before installation is complete to prevent malfunction.
3. Measure your toilet to ensure there is enough space for the eBidet as noted in the manual.
4. Confirm that all items are inside the package and contact customer service if there are any omissions.
5. Install the T-Valve, Catch Plate, Hose, and Fixed Card as instructed in the manual.
6. The eBidet should be mounted between 18 – 19-3/4 inches from the edge of the toilet bowl and the distance between the two mounting holes should be between 4-1/2 and 7 inches.
7. Plug the product into an outlet that is properly installed and grounded.
8. Follow basic safety precautions when using the product, especially when children are present.
9. Do not use the product for anything other than its intended use and do not use attachments not recommended by the manufacturer.
10. Never operate the product if it has a damaged cord or plug, if it is not working properly, if it has been dropped or damaged, or dropped into water.

Thank you for purchasing our product. Please read this installation guide before installation and use to ensure that your product will function at peak performance.

Tools

Item List

(Confirm that all below items are inside the box)

Please confirm all the aforementioned items are inside the package. If there are any omissions, please contact customer service. T-Valve has supply interface of 7/8″ ballcock thread.

BEFORE YOU BEGIN

IMPORTANT: Before installing the product, please make sure you meet all of the requirements listed below.

Power Requirements:

• Power outlet should be 120V AC, on a minimum 15A circuit.
• The power outlet should be close enough to reach the power cord (1.2m (47in.)) but far from where water can hit it.
  • The product must be grounded.
  • The wiring should be installed by a professional.
  • Please do not plug in the product before installation is complete to prevent malfunction.

Water Requirements:

• The minimum dynamic (flowing) water pressure required is 0.08MPa (11psi).
• The maximum static (non-flowing) water pressure required is 0.8MPa (116 psi).
• Water pressure below the min. and max. range above will affect the performance of the product.

Sizing Requirements:

• Please measure your toilet to make sure that there is enough space for the eBidet as noted below:
• The distance between the 2 mounting holes must be between 4-1/2″ and 7″ (11.4 – 17.7cm)
• The distance from the supply valve to the eBidet inlet should be 23-9/16″ (59.8cm) or less.
• The distance between the mounting holes and the edge of the toilet bowl must be between 18″ – 19-3/4″ (45.7 – 50.1cm).

*This product has no ground fault circuit interrupter. It should be installed in the line with ground fault circuit interrupter. Otherwise, the accidental failure of this product may result in the loss of life or property.

Important Safeguards

When using electrical products, especially when children are present, basic safety precautions should always be followed,including the following: READ ALL INSTRUCTIONS BEFORE USING.

To reduce the risk of burns, electrocution, fire, or injur to persons follow the below recommendations.

1. Close supervision is necessary when this product is used by, on, or near children or invalids.
2. Use this product only for its intended use as described in this instruction guide. Do not use attachments not recommended by the manufacturer.
3. Never operate this product if it has a damaged cord or plug, if it is not working properly, if it has been dropped or damaged, or dropped into water. Return the product to a service center for examination and repair.
4. Keep the cord away from heated surfaces.
5. Never block the air openings of the product. Keep the air openings free of lint, hair, and the like.
6. Never use while sleeping or drowsy.
7. Never drop or insert any object into any opening or hose.
8. Do not use outdoors or operate when aerosol (spray) products are being used or where oxygen is being administered.
9. Connect this product to a properly grounded outlet only. See Grounding Instructions on page 5.

SAVE THESE INSTRUCTIONS.

Grounding Instructions

This product should be grounded. In the event of an electrical short circuit, grounding reduces the risk of electric shock by providing an escape wire for the electric current. This product is equipped with a cord having a grounding wire with a grounding plug. The plug MUST BE plugged into an outlet that is properly installed and grounded.
NOTE: If you are not familiar with electrical power and procedures, call a qualified electrician
DANGER: Improper use of the grounding plug can result in a risk of electric shock. If repairing or replacing the cord or plug is necessary, DO NOT connect the grounding wire to either flat blade terminal. The wire with insulation having an outer surface that is green with or without yellow stripes is the grounding wire.
Check with a qualified electrician or serviceman if the grounding instructions are not completely understood, or if in doubt as to whether the product is properly grounded. This product is factory equipped with a specific electric cord and plug to permit connection to a proper electric circuit. Make sure that the product is connected to an outlet having the same configuration as the plug. No adapter should be used with this product. DO NOT modify the plug provided – if it will not fit the outlet, have the proper outlet installed by a qualified electrician. If the product must be reconnected for use on a different type of electric circuit, the reconnection should be made by a qualified service personnel.
This product is for use on a normal 120V circuit, and has a grounding plug that looks like the plug as shown. If it is necessary to use an extension cord, use only a three wire extension cord that has a three-blade grounding plug, and a three-slot receptacle that will accept the plug on the product. Replace or repair a damaged cord.

Warnings and Safety

PLEASE READ THOROUGHLY.

• Thank you for your purchase. To ensure proper and safe use of this product, carefully read this section prior to any usage.
• Afterwards, store this manual for future reference.
• The hazards and warnings listed herein are important to our user’s safety. Significant consequences may result from failure to heed warnings.
• The company will not be held liable for any injuries to the user and damages to the product due to improper usage and/or failure to heed safety warnings.

Explanation of Terms and Symbols

WARNING Indicates possible injury resulting from improper usage due to disregarding this message.
ATTENTION Indicates human injury or property loss that may result from improper usage due to disregarding this message.
When used with the above “Warning” and “Attention” signs, indicates a strict request to follow noted precautions.
Prohibits any individual from performing any action with this symbol.
Prohibits any individual from dismantling product
Keep product away from any wet environments, including, but is not limited to, humid environments, close proximities to baths, showers or sinks.
Do not touch.

Explanation of Terms and Symbols

Do not touch with a wet hand.
Keep away from any extreme heat or fire.
Operate only as instructed.
Unplug the unit from power.
Protective grounding.

Warning

This product needs to be properly grounded.
Risk of electric shock. If unsure, contact an electrician.
Do not touch, insert or pull out the power plug with a wet hand.
Risk of electric shock.
Do not use a power socket in poor condition or a damaged power plug.
*Risk of fire and/or electric shock. ****

• The power socket in use should be within the specified range (120 V~).

• *Risk of fire and/or electric shock.

• Do not pull, damage, bend, twist, stretch, roll, bundle, clamp or squeeze the power cable. Do not place anything on power cable.

• *Risk of fire and/or electric shock.

• This product is not a toy. Advise children not to play with product.

• *Risk of injury.

• If the power cord is damaged, to prevent any injuries or accidents, it should be replaced by a professional.

• *Risk of fire and/or electric shock.

• Do not place a lit cigarette along with other burning objects into the unit.

• *Risk of fire.

• Do not use during thunderstorms (pull out the power plug during storms).

• *Failure in doing so may lead to injury or fault in the product.

• When the seat or lid is damaged, to avoid any harm, be sure to unplug the unit from power, close the water source and contact your local distributor for replacement.

• *Risk of fire or electric shock.
  Regularly unplug the unit from power and wipe off any dust on the plug using a dry cloth.

• *Risk of fire.

• Any person with a disability, the elderly, and children, should be using this product with the supervision of another individual.

• *Be advised that sitting on the heated seat for an extended amount of time may result in burns.

• Do not dismantle, repair or alter this product on your own. Call in a professional or contact Moen for future advise.

• *Risk of fire, electric shock, and/or other accident that may lead to injury. For cleaning or maintenance of plastic parts, do not use any harsh cleaning agents. (These include, but are not limited to products such as: concentrated sulfuric acid, concentrated nitric acid, glacial acetic acid, carbon tetrachloride, chloroform, acetone, butanone, benzene, methylbenzene, phenol, methylphenol, dimethylformamide, methyl ether, soybean oil, acetate, 40% nitric acid, thick salt acid, 95% alcohol, kerosene, gasoline, or brake oil, etc.)

• *Risk of damage parts that can lead to accidents and injuries.

• Do not add water or detergent into the unit. Do not soak the product with water or cleaner.

• *Risk of fire and/or electric shock.

• Do not use with water that is microbiologically unsafe or of unknown quality without adequate disinfection.

• *Risk of urocystitis or dermatitis. Untreated water may also cause corrode inner workings of unit and may cause electrical shock or a fire.

• Do not install product in a humid environment or a soak room. Do not spray or soak this product with any form of liquid to prevent any damage to the product.

• *Risk of fire and/or electric shock.

• Do not apply any force to the unit’s seat and lid. Do not stand on the lid or open or close the lid and the seat forcefully.

• *This may result in product damage and/or user injury.

• Do not use the heated seat for an extended amount of time.

• *Extended use may result in burns.

• While using this product, make sure that the skin is in contact with the seat sensor area. Otherwise, product may not operate correctly.

• *Children and smaller individuals may have trouble staying in contact with sensor area.

• Do not spray urine in the direction of the washing nozzle.

• *Doing so may result in blockage to the washing nozzles and cleaning area.

• Do not use old supply hose to connect to seat elbow. Use the one provided with your product. Anything else connected to the older hose may need replaced.

• *Risk of water leakage and/or property loss/damage.

• In case of sudden power failure, remove the power plug and close the angle valve to prevent water leakage.

• *Risk of water leakage and/or property loss/damage.

• Avoid direct sunlight or heat.

• *Risk of product discoloration.

• Do not supply electricity with an outlet on a switch.

• *Run the risk of issues caused by improperly resetting the thermal breaker.

• When the filter is being replaced, be sure to close the water supply angle valve. When the filter is being installed, be sure to fasten it with force. *Risk of water leak.

• Unplug the unit when the product is in disuse for an extended amount of time. Make sure to shut off the water and remove the water inside the product. *Risk of fire, leaks, and product damage.

• When storing or transporting in cold climate, make sure to remove all water from the unit. Product may crack and other damages may occur due to freezing water. *Risk of fire, leaks, and product damage.

Parts List

• A. Adjustable Dial
• B. Power Cord
• C. Water Tank Inlet
• D. T-Valve
• E. Existing Water Supply Connector
• F. Water Supply (angle) Valve
• G. Hose
• H. Multi-Function Control
• I. Existing Toilet Bowl
• J. Heated Seat
• K. Nozzle (Posterior & Feminine Wash)
• b Lid
• M. Caution Label

eBidet SEAT CONTROL FUNCTIONS

Product Functions

Function

RESTORE FACTORY SETTINGS

To restore the product to the original factory settings, unplug the unit, wait 1 minute and then plug the unit back in. The Water Temp., Seat Temp., Spray Strength, and Nozzle Position will restore to the original middle level settings.

Specifications

Installing Your Product

Install the electronic eBidet seat

Remove the existing toilet seat.
Remove the toilet seat mounting bolts and the existing toilet seat from the toilet. Specific components may vary depending on the existing toilet seat .

Place the fixed card on the toilet bowl where the mounting holes are. Make sure that the wash / dry gates are close to the rim and pointed down.

Install the Catch Plate
Ensure steps 1A-1C on previous page are done correctly before installing the catch plate.

1. Cover with a metal washer.
2. Place the ceramic fixing plate in a rectangular box vertically centered on the mounting paper card.
3. Cover with metal adjusting sheet.
4. Tighten the screws using the large screws.
   *The ceramic fixing plate points behind the ceramic.

Install the Electronic Toilet Seat
Remove the fixed card. Press the seat release button and slide the seat into the catch plate. To adjust seat position, remove seat and loosen screws. Once desired position is achieved, retighten screws and reinstall seat.

Install the T-Valve and hoses

Connect the T-Valve to the toilet tank inlet.

Connect existing water supply connector to the T-Valve.

Connect the hose to the T-Valve.

Connect the hose to the eBidet.

Turn on the water and connect the power

1. Turn water back on. Check for leaks.
2. Insert the eBidet plug into the outlet (120V).

Install Bowl Protective Bumper

Bumper is used to reduce noise and force of eBidet lid striking the toilet bowl.

1. Clean surface of the toilet bowl with a dry cloth and remove any dirt and moisture.
2. Remove adhesive tape backing and stick the bumper in location as shown.
   NOTE: Seat bumper effectively protects product, reduces the impact force between intelligent toilet seat and ceramic and reduces the noise. The accessories of the whole machine contains the Seat Bumper, do not omit during installation.

Maintenance

Regular maintenance is required to ensure proper performance.

NOTE:

• Turn off power and water before maintenance.
• Do not spray control panel on the side of the seat or inside of the toilet.

warning Do not spray water or detergents on the eBidet, or on the power cord.Doing so may cause electric shock or fire.

Troubleshooting

Experiencing issues with your product?
If the user should run into any issues, please consult the troubleshooting guide below. If problem persists, please contact a professional.

POWER BUTTON

HEATED SEAT

WASH FUNCTIONS

TROUBLESHOOTING TIPS

Warranty

3 Year Limited Warranty

Moen® products have been manufactured under the highest standards of quality and workmanship. Moen warrants to the original consumer purchaser, for residential use, that these products (eBidet or eToilet) will be leak-free and drip-free during normal use and all parts and finishes of these products will be free from defects in material and manufacturing workmanship during normal use, for three (3) years from the date of original consumer purchase for residential use (the “Warranty Period” for homeowners). All other purchasers (including purchasers for industrial, commercial and business use) are warranted for a period of one (1) year from the original date of purchase (the “Warranty Period” for non-homeowners).
If this eBidet or eToilet should ever develop a leak or drip during the Warranty Period, Moen will FREE OF CHARGE provide the parts necessary to put the product back in good working condition and will replace FREE OF CHARGE any part or finish that proves defective in material and manufacturing workmanship, under normal installation, use and service. Replacement parts may be obtained by calling 1-800-289-6636 (in Canada, 1-800-465-6130), or by writing to Moen Incorporated, 25300 Al Moen Drive, North Olmsted, OH 44070-8022 (in Canada, Moen, 2816 Bristol Circle, Oakville, Ontario L6H5S7, Canada). Proof of purchase (original sales receipt) from the original consumer purchaser must accompany all warranty claims. Defects or damage caused by the use of other than genuine Moen parts is not covered by this warranty. This warranty is applicable only to products purchased after December, 1995 and shall be effective from the date of purchase as shown on purchaser’s receipt. This warranty is extensive in that it covers replacement of all defective parts and finishes. However, damage due to installation error, product abuse, product misuse, or use of cleaners containing abrasives, alcohol  or other organic solvents, whether performed by a contractor, service company, or yourself, are excludedfrom this warranty. Moen will not be responsible for labor charges and/or damage incurred in installation, repair or replacement, nor for any indirect, incidental or consequential damages, losses, injury or costs of any  nature relating to these products. Except as providedby law, this warranty is in lieu of and excludes all other warranties, conditions and guarantees, whether expressed or implied, statutory or otherwise, including without restriction those of merchantability or of fitness for use.
Some states, provinces and nations do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state, province to province, nation to nation. Moen will advise you of the procedure to follow in making warranty claims. Simply write to Moen at the applicable address set forth above. Explain the defect and include proof of purchase and your name, address, area code and telephone number.

Moen Incorporated
25300 Al Moen Drive
North Olmsted, Ohio 44070-8022
U.S.A.

INS11016C – 04/22
©2022 Moen Incorporated

PLEASE CONTACT MOEN FIRST
For Installation Help, Missing or Replacement Parts
(USA)
1-800-BUY-MOEN (1-800-289-6636)
WWW.MOEN.COM
(Canada)
1-800-465-6130
www.moen.ca

References

• MOEN | Bathroom & Kitchen Faucets
• MOEN | Bathroom & Kitchen Faucets
• Moen|Llaves para baño y cocina, cabezales, accesorios y más

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