MOEN INS11985B Smart Sump Pump Monitor Instruction Manual

MOEN INS11985B Smart Sump Pump Monitor

Specifications:

• Product Name: Smart Sump Pump Monitor
• Supported Operating Systems: iOS, Android
• Compatibility: Works with Alexa and Google Assistant
• Power Source: 9 Volt Backup Battery (non-rechargeable alkaline)
• Additional Components: Smart Water Level Sensor, Leak Sensing Disc, Leak Sensing Cable

Product Usage Instructions

Downloading the App:

1. Install the Moen Smart Water Network App on your smartphone.
2. Open the app and create an account.

Installing the Product:

1. Follow the instructions provided in the manual for product installation.
2. Use the Moen Smart Water Network App for a step-by-step interactive installation experience.

Connecting to Your Network:

1. Ensure your device is connected to a compatible Wi-Fi network.
2. Follow the on-screen instructions in the app to connect your Smart Sump Pump Monitor to the network.

Additional Tips:

1. Place the Leak Sensing Disc near the sump pump monitor or basement wall to detect water leaks.
2. For extended coverage, you can connect up to three leak-sensing cables together and plug them into the designated port.

PLEASE CONTACT MOEN FIRST
For Installation Help, Missing or Replacement Parts

• (USA) 1-844-633-8356 www.moen.com/contact
• (Canada) 1-844-633-8356 www.moen.ca/contact

HELPFUL TOOLS
For ease of installation, we recommend the tools shown.

Note: A screwdriver and Wrench only recommended if sump pump cover is fastened in place.

Parts

BEFORE YOU BEGIN

The following requirements are necessary to enable proper product functionality.
The Moen Smart Water Network App supports iOS and Android operating systems. For a full list of smartphone details visit: https://www.moen.com/customer- support/faq#/cat-smartfaucet

REQUIREMENTS

• Smartphone
• Wireless Internet
• Smart Speaker (optional)

The Moen® Smart Sump Pump Monitor requires an active and strong Wi-Fi signal to ensure proper functionality. For more information on Wi-Fi and connecting your Smart Sump Pump Monitor to your home network visit: https://www.moen.com /customer-support/faq/smart-sump-pump-monitor

INSTALL THE APP

DOWNLOADING THE APP:
To get connected to your Moen Smart Sump Pump Monitor, you will need the Moen Smart Water Network App. To download the App, visit the iOS App or Google Play stores from your smartphone and search for Moen Smart Water Network App. The app also includes installation instructions with demonstration videos. After the Moen Smart Water Network App is installed, open the app and create an account. Upon completion, the app will provide you with a convenient and fast method to setup your new product.

INSTALLING THE PRODUCT:
Instructions for product installation are included in this document. The Moen Smart Water Network App also provides an interactive, step-by-step installation experience.

CONNECTING TO YOUR NETWORK:
The Moen Smart Water Network App is required to connect your Moen Smart Sump Pump Monitor to your Wi-Fi network. The app guides you through all necessary steps to ensure you are properly connected to your Wi-Fi network. Both are required to initiate the product’s voice activation and full app features.

LEARN MORE:
To learn more about the Moen Smart Water Network App, customizable settings, modes and other topics visit: https://www.moen.com/customer- support/faq/smart-sump-pump-monitor

Parts List

1. Smart Sump Pump Monitor
2. 9 Volt Backup Battery
3. Smart Water Level Sensor
4. Zip Ties (x2)
5. 6’ Leak Sensing Disc
6. 6’ Leak Sensing Cable (Sold Separately SKU: 920-006)

• Use only a non-rechargeable alkaline battery

  1. After downloading the app to your smartphone and setting up an account in the app, begin by adding a new device. Keep the monitor (A) unplugged, as you will need to be able to access the QR code on the back while adding your device.

  2. On the back of the Monitor (A) housing, slide the battery compartment cover off as depicted.

  3. Connect the 9V Backup Battery (B) to the battery snap of Monitor (A) with the proper orientation.

  4. Place the Battery (B) into the compartment of the Monitor (A).

  5. Re-attach the battery cover onto the back of the Monitor (A) as shown.

  6. Unplug the main sump pump from the outlet. Do not unplug a back-up sump pump (if present).

  7. Plug the Monitor (A) into the outlet previously used by the main sump pump.

  8. Plug main sump pump into the Monitor (A). DO NOT plug the backup sump pump into the monitor.

  9. Plug in the Smart Water Level Sensor Cable (C) into the USB port in the bottom of the Monitor (A). The port is the right-most port on the monitor housing.

  10. Plug the Leak Sensing Disc (E) connector into the left port of the Monitor (A). The port is the left-most port on the monitor housing.

  11. Place the Leak Sensing Disc (E) on the ground near sump pump monitor or near basement wall where water leaks are a concern. Note: Alternatively, up to three leak sensing cables (F) (sold separately) may be connected together and plugged into this port for added leak detection coverage if desired.

  12. Remove the basin lid (if present), first by unscrewing its screws or bolts (if applicable). Then 1. lift it up and 2. move it to the side.

  13. Determine where the Smart Water Level Sensor (C) will be mounted inside the basin. Important Notes Before Mounting:

      • Ensure the cone side of the sensor is facing directly down at the water surface in the basin.
      • Avoid aiming the sensor at anything other than the water surface, including the pump in the basin, the walls of the basin, the equipment in the basin, and the discharge tube.
      • The sensor should be positioned as low in the basin as possible but above the highest safe water level. The highest safe water level will be above any equipment and the reach of any float.
      • Using the two Zip Ties (D), loosely fasten the Sensor (C) to the vertical discharge tube as depicted. If a vertical discharge tube is not available, mount with 4 zip ties as depicted in step 13B.

  14. When prompted via the app on your smartphone, confirm the approximate distance between the bottom of the Sensor (C) and the water level, using a tape measure.
      Note: If the app indicates a significantly different distance than you measured, try repositioning the sensor, since it may be detecting an object in the basin within the cone sensor’s detection zone.

  15. After confirming the position of the Sensor (C), tighten the Zip Ties (D).

  16. Put the basin lid back in place, with the sensor cable routed next to the sump pump cable. (If basin lid was present.) Fasten the basin lid into place with the previously removed screws or bolts (if they were present).

REGULATORY

The Following is Compliance Verbiage for Smart Sump Pump Monitor:

• Device Detail:
  • Electrical Ratings: Input 120V~, 12A, 60Hz; Output: 120V~, 60Hz, 1HP not to exceed 12A(FLA)/72A(LRA)
  • Operating temperature range: 32°F (0°C) to 86°F (30°C)

For indoor use only
The product should only be used below 6500ft (2000m) above sea level

Electrical Safety Instructions:
To reduce the risk of electrical shock, this equipment has a grounding type plug that has a third (grounding) pin. This plug will only fit into a grounding-type outlet and must be installed into an outlet that is properly grounded in accordance with all local codes and ordinances. If the plug does not fit into the outlet, or you are in doubt as to whether the outlet is properly grounded, contact a qualified electrician. Do not modify the plug in any way.

Federal Communications Commission (FCC) Notice:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by Moen Incorporated could void the user’s authority to operate the equipment. Industry Canada (IC) Notice: CANADA ICES-003(B)/NMB-003(B) This device complies with Industry Canada license-exempt RSS standard(s).

Operation is subject to the following two conditions:

1. this device may not cause interference, and
2. this device must accept any interference, including interference that may cause undesired operation of the device.

TROUBLESHOOTING

Fi”.
2. Home“Wi-Fi” is OFF.| Ensure home “Wi-Fi” is operating properly.
3. Monitor has not been connected to “Wi-Fi”.| Follow setup instructions in the app.
4. Weak “Wi-Fi” signal.| Move router closer to monitor or add “Wi-Fi” extender near monitor.
Monitor can not see home “Wi- Fi” (“Wi-Fi” signal lost)| 1. Home“Wi-Fi” name changed or monitor not on same network as home“Wi-Fi”.| Check home “Wi-Fi” name is proper. Restart “Wi-Fi” and recon- nect monitor.
2. Changed home“Wi-Fi” password.| Reconnect in app.
3. Home“Wi-Fi” lost power or disconnected.| RESTART home “Wi-Fi” (base station)
4. Weak home“Wi-Fi” signal at monitor location.| Consider adding “Wi-Fi” extender near monitor.
5. Monitor has not been setup.| Follow instructions in app on smart phone to connect monitor.
6. Needs network reset.| Perform Network Reset by following these instructions: While device is plugged in, hold down the reset button on the front of the monitor for 3 seconds until you hear a total of 3 beeps. You will hear one beep immediately and then two beeps a few sec- onds later. Network settings have been reset and you can follow

instructions in app to restart setup process.

Cannot download app to smart phone| 1. Smart phone is not a supported operating system version.| Upgrade smart phone to a supported operating system.
2. Smart phone memory is full.| Clear items off smart phone to free up memory. Download app.
App does not open.| 1. App did not update properly from the Apple® App Store or Google® Play Store.| Follow instructions in app on smart phones to setup user ac- count and synchronize smart phone with monitor. If needed, delete the app from your smart phone and reinstall.
Slow App Response.| 1. Weak internet connection at smart phone location.| Consider adding “Wi-Fi” extender near desired use location of smart phone.
Monitor Malfunction.| 1. Startup process not functioning.| Repeat monitor startup process. System Restart Procedure: Unplug monitor from outlet and battery from monitor, wait 10 seconds , then replace battery and re-plug monitor into outlet.
Status LED Light Color and/or Audible Tone| Probable Cause(s)| Recommended Action(s)
---|---|---
LED is blinking Amber and Blue.| The device is broadcasting a network in an attempt to configure with your mobile device| None.
LED is solid Green.| Device connected to your network.| None.
LED is solid Yellow.| Device is not able to connect with your network.| Check network connection.
LED is blinking Yellow (half a second on, then 9 and a half seconds off).| Device is running on battery power.| Check main power source.
LED is blinking Yellow: 1 second on, then 4 seconds off.

Beeper: Beeps in a low pitch tone for 0.5 second, then off for 600 seconds.

| Battery power low.| Replace battery when convenient.
LED is blinking Yellow: 1 second on, then 1 second off.

Beeper: Beeps in a low pitch tone for 0.5 second, then off for 600 seconds.

| Battery dead.| Replace battery to ensure proper operation.
LED is Blinking White.| The device is in the process of upgrading to the latest software.| None.
LED is blinking Red, half second on, then half second off.

Beep is constant.

| Water in the sump basin is above overflow water level or water detected by leak sensor.| Take immediate action.
LED is blinking Red, half second on, then half second off.

Beeper: Beeps in a high pitch tone for 0.5 second, then off for 3 seconds.

| Water in the sump basin is above high water level.| If a battery backup sump pump is installed, the backup should be running. If not, take immediate action.
LED is blinking Red, 1 second on, then 1 second off.| Failed to read water level from smart water level sensor.| Check connection.
 |  |
Beeper: Beeps in a high pitch tone for 0.5 second, then off for 3 seconds| Water in the sump basin is above high water level.| If a battery backup sump pump is installed, the backup should be running. If not, take immediate action.
LED is blinking Red, 1 second on, then 1 second off.| Failed to read water level from smart water level sensor.| Check connection.

Limited Warranty

This limited warranty contains important information about your rights and obligations, as well as limitations and exclusions that may apply to you. The following is the complete warranty for the products and services of Moen, Inc. and supersedes all other warranties and representations, whether oral or written. Except as expressly set forth herein, no other warranties are made with respect to Moen products and services and Moen expressly disclaims all warranties not stated herein, including, to the extent permitted by applicable law, any warranty that may exist under national, state, provincial or local law including, but not limited to, any implied warranty of non-infringement, merchantability or fitness for a particular purpose. All warranties, whether express or implied, are limited to the periods of time set forth herein.
This Limited Warranty covers the Moen Device (as defined below) contained in the box. We reserve the right to change the terms of the Limited Warranty at any time, so please review the Limited Warranty each time prior to placing an order or otherwise acquiring any Moen Device. Every time you place an order or otherwise acquire products from Moen, the Limited Warranty in force at that time will apply between you and Moen. If you have any questions regarding this Limited Warranty, you can contact Moen by email at www.moen.com/contact, or by telephone at 1(844)-633-8356.

WHAT THIS LIMITED WARRANTY COVERS; PERIOD OF COVERAGE
Moen Incorporated, 25300 Al Moen Drive, North Olmsted, Ohio 44070 warrants to the owner of the enclosed Moen Device contained in this box will be free from defects in materials and workmanship from the date of delivery following the original retail purchase until the end of the Warranty Period (as defined below). For Moen Smart Sump Pump Monitor Devices, the Warranty Period shall be one (1) year, unless a subscription to Moen or the Multi-Unit Property Dashboard is maintained, in which case the Warranty Period shall be either: a) the duration the subscription is maintained; or b) five (5) years, whichever is shorter. For all other Moen Devices, the Warranty Period shall be one (1) year.
If the Product fails to conform to this Limited Warranty during the Warranty Period, Moen will, at its sole discretion, either (a) repair or replace any defective Product or component; or (b) accept the return of the Product and refund the money actually paid by the original purchaser for the Product. Repair or replacement may be made with a new or refurbished product or components, at Moen Incorporated’s sole discretion. If the Product or a component in-corporated within it is no longer available, Moen may, replace the Product with a similar product of similar function. This is your sole and exclusive remedy for breach of this Limited Warranty. Any Product that has either been repaired or replaced under this Limited Warranty will be covered by the terms of this Limited Warranty for the longer of (a) ninety (90) days from the date of delivery of the repaired Product or replacement Product, or (b) the remaining Warranty Period. This Limited Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer.

1. (1) TOTAL SATISFACTION RETURN POLICY
   If you are the original purchaser of the Product and you are not satisfied with this Product for any reason, you may return it in its original condition within thirty (30) days of the original purchase and receive a full refund. You will be solely responsible for (and Moen disclaims) any and all loss, liability, or damag-es, including to your wiring, plumbing, fixtures, electricity, water, “Wi-Fi”, home, product, product peripherals, computer, mobile device, and all other items, people, and pets in your home, resulting from the removal of the Product.

2. (2) WARRANTY CONDITIONS; HOW TO GET SERVICE IF YOU WANT TO CLAIM UNDER THIS LIMITED WARRANTY
   We will not provide any warranty coverage unless your claim is in compliance with all terms of this limited warranty statement and you follow proper return procedure. Before making a claim under this Limited Warranty, the owner of the Product must

3. notify Moen of the intention to make a warranty claim by visiting moen.com/contact during the Warranty Period and providing a description of the alleged failure, and

4. comply with Moen’s return shipping instructions. Moen will have no warranty obligations with respect to a returned Product if it determines, in its reasonable discretion after examination of the returned Product, that the Product is an Ineligible Product (defined below).

5. (3) WHAT THIS LIMITED WARRANTY DOES NOT COVER
   This Limited Warranty does not cover and is void with respect to the following (collectively” Ineligible Products”):

6. Products marked as “sample”, “engineering sample” or “Not for Sale”, or sold “AS IS”;

7. Products that have been subject to:

8. modifications, alterations, tampering, or improper or lack of maintenance or repairs;

9. handling, storage, installation, testing, or use not in accordance with the User’s Guide or other instructions provided by Moen;

10. abuse or misuse of the Product;

11. breakdowns, fluctuations, or interruptions in electric power, water provided to the home, or the telecommunications network;

12. Acts of God, including but not limited to lightning, flood, tornado, earthquake, or a hurricane; or

13. commercial use;

14. any non-Moen branded hardware products, even if packaged or sold with Moen hardware;

15. any malfunctions or damage caused by any non-Moen branded products; and

16. Products installed on anything other than potable water service lines shall be Ineligible Products (for example, irrigation lines, well systems or water containing metallic sediments).
    This Limited Warranty does not cover consumable parts, including batteries, unless damage is due to defects in materials or workmanship of the Product, or software (even if packaged or sold with the product). Moen recommends that you use only authorized service providers for maintenance or repair. Unauthorized use of the Product or software can impair the Product’s performance and may invalidate this Limited Warranty. This Limited Warranty does not cover data loss.

17. DISCLAIMER OF WARRANTIES
    Except as stated above in this limited warranty, Moen does not extend any express warranties, representations, conditions or guarantees regarding Moen’s product or online services (“services”) or any results thereof. To the maximum extent permitted by applicable law, Moen disclaims all express, implied, and statutory warranties and conditions with respect to the product and services, including the implied warranties of merchantability and fitness for a particular purpose. To the maximum extent permitted by applicable law, Moen also limits the duration of any applicable implied warranties or conditions to the duration of this limited warranty.

18. LIMITATION OF DAMAGES
    To the maximum extent permitted by applicable law, this limitation shall apply to any and all damages, regardless of the legal theory on which they are asserted (including, without limitation, contract, breach of contract or tort), and regardless of whether Moen has been advised of the possibility of loss or damages – unless you prove that we caused damages to you intentionally. In addition to the above warranty disclaimers, in no event will Moen be liable for any consequential, incidental, exemplary, or special damages, including any damages for lost data or lost profits, arising from or relating to this limited warranty or the product. To the maximum extent permitted by applicable law, the amount of our total cumulative liability arising from or related to this limited warranty or the product will not exceed the total price actually paid for the product by the original purchaser. This allocation of risk is reflected in the price charged for the product and services, if any. You acknowledge that the price of the product and services would be much greater if we undertook more extensive liability.

19. LIMITATION OF LIABILITY
    The services provide you information (“product information”) regarding your Moen products or other peripherals connected to your products (“product peripherals”). The type of product peripherals that may be connected to your product may change from time to time. Without limiting the generality of the disclaimers above, all product information is provided for your convenience, “as is”, and “as available.” Moen does not represent, warrant, or guarantee that product information will be available, accurate, or reliable or that product information or use of the services or product will provide protection in or
    to your home. You use all product information, the services, and the product at your own discretion and risk. You will be solely responsible for (and Moen disclaims responsibility for) any and all loss, liability, or damages, including to your wiring, plumbing, wi-fi, internet, fixtures, electricity, water, home, product, product peripherals, computer, mobile device, and all other items, people, and pets in your home, resulting from your use of the product information, services, data alarms or product. Product information provided by the services is not intended as a substitute for direct means of obtaining the information or as a substitute for emergency services. For example, a notification provided through the service is not intended as a substitute for audible and visible indications in the home and on the product.

20. YOUR RIGHTS AND THIS LIMITED WARRANTY
    This Limited Warranty gives you specific legal rights. You may also have other legal rights that vary by state, province, nation or jurisdiction. Likewise, some of the limitations in this Limited Warranty may not apply in certain states, provinces, nations or jurisdictions. The terms of this Limited Warranty will apply to the extent permitted by applicable law. For a full description of your legal rights, you should refer to the laws applicable in your jurisdiction and you may wish to contact a relevant consumer advisory service.

Moen Incorporated 25300 Al Moen Drive North Olmsted, Ohio 44070-8022 U.S.A. INS11985B – 02/29 ©2024 Moen Incorporated

FAQs

Q: What operating systems are supported by the Moen Smart Water Network App?
A: The app supports iOS and Android operating systems.

Q: Can I use rechargeable batteries with the Smart Sump Pump Monitor?
A: No, only non-rechargeable alkaline batteries should be used with the monitor.

Q: How can I get more information about customizable settings and modes?
A: Visit the Moen customer support FAQ page for detailed information on the smart sump pump monitor.

References

• Moen|Llaves para baño y cocina, cabezales, accesorios y más
• Register Your Product | Moen

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