MOEN 900-001 Flo Cellular Antenna Instruction Manual
- June 6, 2024
- Moen
Table of Contents
MOEN 900-001 Flo Cellular Antenna
Please Contact Flo Support First
For Installation Help and/or Technical Support
(USA and Canada)
1-844-MEETFLO (1-844-633-8356)
SUPPORT.MEETFLO.COM
SUPPORT@MEETFLO.COM
HELPFUL TOOLS
For safety and ease of installation, Moen recommends the use of these helpful tools.
Additional Pipe and Fittings (varies based on installation type – i.e., threaded, solder, quick connect, and crimp/press.
Screws/Zip Ties to mount (not included)
Register Online:
www.moen.com/product-registration
Record Purchased Model Number:
(Save instruction sheet for future reference)
Parts List
- A. Cellular Antenna
- B. Screw Bosses
- C. Pipe Groove
- D. Female Connector
- E. Male Connector
- F. Power LED Status
- G. Cellular Connection LED Status
- H. Active Device Sensor LED Status
Installation Requirements of the Flo by Moen Cellular Antenna:
- This accessory is intended only for use with the Flo by Moen power adapter and the Flo by Moen Smart Water Shutoff (900-001, 900-002, 900-006)
- Ensure the Flo by Moen device’s primary power adapter is plugged into a standard wall outlet rated at 15 or 20 Amps.
- If installed outdoors, the electrical outlet must be in a weatherproof enclosure.
- When mounting the cellular antenna, the bottom of the housing must be a minimum of 12 inches above the ground.
- Must be installed where there is adequate AT&T cellular service.
- Must be installed where installer can access the QR code on the cellular antenna for future pairing of the antenna with the Flo by Moen device. If installing in a location where the QR code cannot be accessed, take a picture of the QR code to have access to it later.
Wall-Mount Install and Pipe-Mount Install
Determine install location for cellular antenna. Secure cellular antenna to the desired install location. The antenna can either be mounted on the wall near the Flo by Moen device using screws, or it can be strapped on to a nearby pipe using zip ties.
Note: The antenna will go in line with the Flo by Moen power adapter, so installer needs to ensure that the antenna is within 6’ of Flo by Moen device and within 10’ of standard wall outlet. Ensure the bottom of the cellular antenna housing is at least 12″ above the ground.
Ensure that the Flo by Moen device’s power adapter is not plugged into a standard wall outlet.
Using the long cable from the cellular antenna, plug the male connector into the female power connection on the Flo by Moen device. Rotate while inserting the plug until the plug is fully connected. Use of silicone lubricant is recommended on the plug body to simplify installation.
Note , if you are not installing with a battery backup option (920-001), skip to step 5, otherwise:
- Plug the male connector from the Flo by Moen power adapter into the female socket on the short cable extending from the battery backup module. Rotate while inserting the plug until the plug is fully connected.
- Plug the male connector from the battery backup module into the female socket on the short cable extending from the cellular antenna and proceed to Step 6. Rotate while inserting the plug until the plug is fully connected.
Plug the male connector from the Flo by Moen power adapter into the female socket on the short cable extending from the cellular antenna. Rotate while inserting the plug until the plug is fully connected.
Re-Check
all cable connections to ensure they’re properly seated. 
Plug Flo
by Moen power adapter cord into standard AC outlet. Important: If
installed outdoors the electrical outlet must be in a weatherproof enclosure.
Position
antenna so that is pointing straight up to make a 90-degree angle with the
housing. 
Once
device is plugged in, wait for the green Power LED to remain solid, red
Cellular Connection Status LED to remain solid and the blue Active Device
Sensor LED to start blinking to indicate the cellular antenna is ready to pair
with the Flo by Moen Smart Water Shutoff.
NOTE: Upon Powering unit, device will be activated on cellular network. Power up sequence and cellular connection LEDs may take up to 5 minutes until solid.
Download or Launch the Flo by Moen Property Water Security System Pairing App
to pair the Flo by Moen Smart Water Shutoff to the cellular antenna and also
link it to the Property Dashboard.
If not done so already, please contact your Moen Sales Representative or call
1-844-MEETFLO for assistance in creating account and for full set up of the
Property Water Security System.
LED Explanation
Example of a powered up and connected cellular antenna will have a solid green light (far left), a solid red light (middle) and a solid blue light (far right).
= Power LED Status = Green
No LED = no power
Blinking LED = booting up Steady LED = system ready and fully connected to
power
Initial power up sequence can take up to 3 minutes.
= Cellular Connection Status = Red
No LED = no cellular connectivity
Blinking LED = cellular connectivity issues; see trouble shooting
Steady LED = cellular connection online
Cellular connection may take up to 5 minutes.
First time device is powered on will activate the device.
= Active Device Sensor Status = Blue
No LED = no connectivity
Blinking LED = device ready to pair and no devices are currently connected
Steady LED = one or more devices connected
Troubleshooting
If experiencing issues with connecting the Flo by Moen cellular antenna, please try the following troubleshooting tips. If issues persist, please call Flo Support at 1-844-MEETFLO.
- Try disconnecting power from the cellular antenna, wait one minute and plug device back in.
- Review the LED light patterns, ensure device has steady Cellular Connection Status and Active Device Sensor LED lights.
- Cell Signal is not adequate, install the cellular antenna in a location with better coverage.
REGULATORY
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
- This device may not cause harmful interference.
- this device must accept any interference received, including interference that may cause undesired operation.
This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protec-tion against harmful interference in a residential installation. This equipment generates, uses and can radiated radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Caution: Changes or modifications not expressly approved by the party
responsible for compliance could void the user‘s authority to operate the
equipment.
RF Exposure Information
This device complies with FCC radiation exposure limits set forth for an
uncontrolled environment. In order to avoid the possibility of exceeding the
FCC radio frequency exposure limits, human proximity to the antenna shall not
be less than 20cm (8 inches) during normal operation.
ISED Notice
This device complies with Innovation, Science and Economic Development Canada
license-exempt RSS standard(s). Operation is subject to the following two
conditions:
- this device may not cause interference, and
- this device must accept any interference, including interference that may cause undesired operation of the device.
This Class B digital apparatus complies with Canadian ICES-003.
ISED RF Exposure Statement
This device complies with ISED RSS-102 RF exposure limits set forth for an
uncontrolled environment. In order to avoid the possibility of exceeding the
ISED RSS-102 RF exposure limits, human proximity to the antenna shall not be
less than 20cm (8 inches) during normal operation.
Limited Warranty: Flo by Moen
This limited warranty contains important information about your rights and obligations, as well as limitations and exclusions that may apply to you. The following is the complete warranty for the products and services of Flo Technologies, Inc. and it’s subsidiaries and affiliates (collectively “Flo”) and supersedes all other warranties and representations, whether oral or written. Except as expressly set forth herein, no other warranties are made with respect to Flo products and services and Flo expressly disclaims all warranties not stated herein, including, to the extent permitted by applicable law, any warranty that may exist under national, state, provincial or local law including, but not limited to, any implied warranty of noninfringement, merchantability or fitness for a particular purpose. All warranties, whether express or implied, are limited to the periods of time set forth herein.
This Limited Warranty covers the Flo by Moen Device (as defined below)
contained in the Flo by Moen box. We reserve the right to change the terms of
the Limited Warranty at any time, so please review the Limited Warranty each
time prior to placing an order or otherwise acquiring any Flo by Moen Device
from Flo Technologies. Every time you place an order or otherwise acquire
Products from Flo Technologies, the Limited Warranty in force at that time
will apply between you and Flo Technologies.
If you have any questions regarding this Limited Warranty, you can contact Flo
Technologies by email at support@meetflo.com, or
by telephone at 1(844)-MEETFLO.
WHAT THIS LIMITED WARRANTY COVERS; PERIOD OF COVERAGE
Flo Technologies 9415 Culver Blvd #210 Culver City, CA 90232, warrants to the
owner of the enclosed Flo by Moen Device contained in this box (“Product” or
“Device”) will be free from defects in materials and workmanship from the date
of delivery following the original retail purchase until the end of the
Warranty Period (as defined below). For Flo by Moen Smart Water Shutoff
Devices and the Flo by Moen Cellular Antenna, the Warranty Period shall be one
(1) year, unless a subscription to FloProtect or the Multi-Unit Property
Dashboard is maintained, in which case the Warranty Period shall be either: a)
the duration the subscription is maintained; or b) five (5) years, whichever
is shorter. For all other Flo by Moen Devices, the Warranty Period shall be
one (1) year.
If the Product fails to conform to this Limited Warranty during the Warranty Period, Flo Technologies will, at its sole discretion, either (a) repair or replace any defective Product or component; or (b) accept the return of the Product and refund the money actually paid by the original purchaser for the Product. Repair or replacement may be made with a new or refurbished product or components, at Flo Technologies’ sole discretion.
If the Product or a component incorporated within it is no longer available,
Flo Technologies may, at Flo Technologies’ sole discretion, replace the
Product with a similar product of similar function. This is your sole and
exclusive remedy for breach of this Limited Warranty.
Any Product that has either been repaired or replaced under this Limited
Warranty will be covered by the terms of this Limited Warranty for the longer
of (a) ninety (90) days from the date of delivery of the repaired Product or
replacement Product, or (b) the remaining Warranty Period. This Limited
Warranty is transferable from the original purchaser to subsequent owners, but
the Warranty Period will not be extended in duration or expanded in coverage
for any such transfer.
-
TOTAL SATISFACTION RETURN POLICY
If you are the original purchaser of the Product and you are not satisfied with this Product for any reason, you may return it in its original condition within thirty (30) days of the original purchase and receive a full refund. You will be solely responsible for (and Flo disclaims) any and all loss, liability, or damages, including to your wiring, plumbing, fixtures, electricity, water, Wi-Fi, home, product, product peripherals, computer, mobile device, and all other items, people, and pets in your home, resulting from the removal of the Product. -
WARRANTY CONDITIONS; HOW TO GET SERVICE IF YOU WANT TO CLAIM UNDER THIS LIMITED WARRANTY
We will not provide any warranty coverage unless your claim is in compliance with all terms of this limited warranty statement and you follow proper return procedure. Before making a claim under this Limited Warranty, the owner of the Product must (a) notify Flo of the intention to make a warranty claim by visiting meetflo.com/support during the Warranty Period and providing a description of the alleged failure, and (b) comply with Flo’s return shipping instructions. Flo will have no warranty obligations with respect to a returned Product if it determines, in its reasonable discretion after examination of the returned Product, that the Product is an Ineligible Product (defined below).
Flo Technologies 9415 Culver Blvd #210 Culver City, CA 90232
Moen Incorporated
25300 Al Moen Drive
North Olmsted, Ohio 44070-8022 U.S.A.
INS11047 – 7/21
©2021 Moen Incorporated
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