Ambiance BS2000038-1 Series Bespoke Electric Fireplace Owner’s Manual

Ambiance BS2000038-1 Series Bespoke Electric Fireplace

Please read and carefully follow all of the instruction found in this manual. The instructions included here will assure that you have many years of dependable and enjoyable service from your Amantii Electric Fireplace.

IMPORTANT INSTRUCTIONS

1. Read all instructions before installing or using this heater.
2. This heater is hot when in use. To avoid burns, do not let bare skin touch hot surface. If provided, use handles when moving this heater. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet from the front, sides and rear of the heater.
3. Always unplug heater when not in use.
4. Do not operate the fireplace if it has a damaged cord or plug, after it has malfunctioned, or if the unit has been dropped or damaged in any way.
5. Do not run the cord under carpeting. Do not cover the cord with throw rugs, runners or anything else. Arrange the cord away from traffic areas where it could not be tripped over.
6. To disconnect the heater, turn the controls to “OFF” before removing the plug from the outlet.
7. Do not insert or allow foreign objects to enter any ventilation or exhaust opening, as this may cause an electric shock, fire or damage to the heater.
8. To prevent a possible fire, do not block air intakes in any manner. Do not use on soft surfaces, like a bed, where openings may become blocked.
9. A heater has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or flammable liquids are used or stored.
10. Use this heater only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric shock or injury.
11. Avoid the use of an extension cord, the extension cord will overheat and cause a fire. This heater is not to be used with an extension cord.
12. Always use properly grounded fused and polarized outlets.
13. Always use ground fault protection where it is required by electrical codes.
14. Always disconnect the power before performing any cleaning, maintenance or relocation of the heater.
15. To prevent a possible fire, do not burn wood or other materials in this heater.
16. To prevent electric shock or fire, always use a certified electrician, should new circuits or outlets be required.
17. When transporting or storing the heater, keep it in a dry place, free from excessive vibration.
18. This appliance should not be modified under any circumstances.
19. Packaging material should be kept away from children and be disposed of in a safe manner. Plastic bags are not toys and should be kept away from children and infants.
20. Do not use this heater in small rooms when they are occupied by persons not capable of leaving the room on their own, unless constant supervision is provided.
21. If the glass is damaged, do not use the heater in order to avoid a hazard.
22. Extreme caution is necessary when any heater is used by or near children or invalids and whenever the heater is left operating and unattended.
23. If heater may include an audible or visual alarm to warn that parts of the heater are getting excessively hot. If the alarm sounds (or illuminates), immediately turn the heater off and inspect for any objects on or adjacent to the heater that may have blocked the airflow or otherwise caused high temperatures to have occurred. DO NOT OPERATE THE HEATER WITH THE ALARM SOUNDING (OR ILLUMINATING).
24. Do not operate any heater after it malfunctions. Disconnect power at service panel and have heater inspected by a reputable electrician before reusing.
    SAVE THESE INSTRUCTIONS.

CAUTIONS

Do’s

| Always install the heater in accordance with this guide. If in doubt obtain expert advice.
---|---
Always make sure the electrical socket is accessible and located adjacent

to, but not above the heater.

Always disconnect the heater from the electrical supply before moving it, or

carrying out cleaning, maintenance.

Always make sure the heater is firmly secured to prevent it from being

tipped over.

Always use a fireguard when young children and infirm persons can come into contact with the heater.

Don’ts

| Never leave children unsupervised in a room where the heater is ON and unguarded.
Never obstruct or cover the fan outlet or force items into heater openings.
Never use aerosols or steam cleaners on or around the heater.
Never route the main supply cable under carpet etc.
Never install the heater close to curtains or combustible materials.
Never use the heater to dry clothes etc.
Never sit or stand on the heater.

FCC CAUTIONS

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:(1)This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any Changes or modifcations not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Note :This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference wil not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on,the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an cxperienced radio/TV technician for help.

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and opeated with minimum distance 20cm between the radiator & your body.

UNPACKING AND TESTING APPLIANCE

Carefully remove the appliance from the box. Prior to installing the appliance, test to make sure the appliance operates properly by plugging the power supply cord into a 120 Volt grounded outlet. Test all aspects of its operation (manual switches, remote and heater) to make sure all components are operating correctly. As with most electronic devices, your new electric fireplace has been designed to operate at temperatures between 5 ℃(41℉） and 35℃ (95℉). During the cold winter months, allow the fireplace to reach room temperature before turning it on.
NOTE : There may be trace of odor during the first few minutes of initial use. This is harmless, normal and will never occur again.

GROUNDING APPLIANCE

This appliance is for use on 120 Volts. The cord has a plug as shown in (A). An adapter as shown in (C) is available for connecting three-blade grounding type plugs to two-slot. The green grounding lug extending from the adapter must be connected to a permanent ground such as a properly grounded outlet box. The adapter should not be used if a three-slot grounded receptacle is available. To disconnect appliance, turn controls to off, then remove plug from outlet.

NOTE : Adaptors are NOT for use in Canada.

LOCATING THE FIREPLACE

Plan where to locate and frame the fireplace. This will save time and money later when you install the fireplace. Before installation consider the following:

1. Where the fireplace is located must allow for wall and ceiling clearances.
2. Consider a location where the fireplace screen will not be exposed to direct sunlight from windows or doors.
3. A 15 ampere, 120 Volt, 60 Hz branch circuit with proper ground must be available at the location. Preferably a dedicated branch circuit should be provided to avoid circuit breakers to trip of fuses to blow.

Do not share a socket with other appliances when using electric fireplaces, please use a dedicated socket.

Never use with an extension cord or relocatable power tap (outlet / power strip).

product model| BS2000038-1

FP-36

| BS2000044-1

FP-42

|
---|---|---|---
Voltage| 120V AC 60Hz
Watts| 1500W

Cord Length

| L=70.9” L=180 cm
Appliance size (W x D x H)| ****

37 1/8”x 12 5/8” x 26 5/8”

94.4 x 32.1 x 67.7 cm

| ****

43 1/4”x 14” x 31”

109.8 x 35.6 x 78.9 cm

|
Glass Viewing (W1 x H1 )| ****

35 1/4” x 23 5/8”

89.6 x 60.1 cm

| ****

41 3/8” x 28 1/8”

105 x 71.3 cm

|
Frame size (W2 x H2 )| ****

39 1/4” x 27 5/8”

99.6 x 70.1 cm

| 45 1/4” x 32”

115 x 81.3 cm

|
Wall Opening Size (W3 x D3 x H3)| 38 1/8″ x 13” x 26 7/8″

96.9 x 33.1 x 68.1 cm

| 44 1/4″ x 14 3/8” x 31 1/4″

112.3 x 36.6 x 79.3cm

|

NOTE : The wall opening size is suitable for fireplace without adjustable leveling feet.

OUTDOOR INSTALLATIONS

The Symmetry Bespoke Series electric fireplaces are suitable for installation in outdoor areas protected from direct water impingement. In addition to maintaining the listed mantel and combustibles clearances, a rain protection overhang factor of 1/2 shall be constructed to the front and to each side of the installed appliance. See illustration below. All wiring connections to line power shall be in accordance with local building code requirements. Inquires about local codes and regulations must be done prior to installation.

The overhang(A) must extend at least 1/2 the roof-line height. Height is measured from the base of the fireplace.
For example: if the roof-line(B) is 8” above the base of the fireplace, the overhang(A) must be at least 4”.

INSTALLATION- BUILT-IN

NOTE : Due to the many different materials used to build walls, it is highly recommended that you consult your local builder before you install this appliance on a wall.

PREPARATION

1. Select a location that is not prone to moisture and is located at least 0.91m or 3 feet away from combustible materials such as curtains, drapes, furniture, bedding, paper, etc.
2. Mark the desired location on the floor and store the appliance in a safe, dry and dust free place.
3. Prepare a wall with a framed opening to accommodate the size of your unit. Leave at least 1/4” (6mm) around the edge of the appliance. Any new wiring must be done in compliance with local and national codes and other applicable regulations. Prior to installing, test the appliance to make sure the appliance is fully operational by plugging the power supply cord into a 120 Volt grounded outlet.
   THE ROUGH WALL OPENING SIZE OF THE FIREPLACE PLEASE REFER TO THE PRODUCT SPECIFICATION SHEET.

INSTALLATION

1. Unscrew 4 screws on the top, 4 magnets are at the bottom（The quantity varies depending on the size of the unit） and take off the trim. (NOTE: Keep hold of the front glass as it may fall down automatically when the trim is removed.)
2. Carefully remove the front glass panel once the trim has been removed. Use caution as the glass is now loose.
3. Unscrew the 2 screws located on each side and take off the inner side steel panels.
4. Put the trim back onto the appliance and fasten with screws.(NOTE: This step is to make sure that the fireplace fits the wall opening well and there is no gap between the trim and the wall after installation)
5. Put the fireplace into the wall opening and fix it to the wall by screwing 2 screws each side.
6. Remove the trim following STEP 1. Screw back the inner side steel panels.
7. Insert the front glass panel back in place after the media installation has been completed.

HARDWIRE INSTALLATION

Turn off the appliance completely and let cool before servicing. Only a qualified service person should service and repair this electric appliance. If it is necessary to hardwire this appliance, a qualified electrician must remove the cord connection, and wire the appliance directly to the house hold wiring. This appliance must be electrically connected and grounded in accordance with local codes, if hardwired. In the absence of local codes, use the current CSA C22.1 CANADIAN ELECTRICAL CODE in Canada or the current ANSI/NFPA 70 NATIONAL ELECTRICAL CODE in the United States.

1. Test the unit before removing the cord.
   Remove the cover plate from the back top right corner of the appliance by removing the four screws, as shown below. Unscrew and remove power cord.

2. Attach the wiring to the junction block. Please make sure the live wire goes into the “L”, the neutral wire into “N” and the ground wire into “G”.

3. Return the cover plate to the back top right corner and screw the four screws back in to fasten the plate.

DECORATIVE MEDIA INSTALLATION

Consumers may purchase optional decorative media if they choose. See dealer for more details.

1. Unscrew 4 screws the quantity varies depending on the size of the unit and take off the trim.
   ( NOTE : Keep hold of the front glass as it may fall down automatically when the trim is removed.)

2. Carefully remove the front glass panel once the trim has been removed. Use caution as the glass is now loose.

3. Pour the media into the tray. Feel free to use any combination of the fire glass media that you find most appealing. Insert the front glass panel back in place after the media installation has been completed.

MANUAL OPERATION

The fireplace operates either by the touch panel located on the left front top side of the fireplace or by supplied remote control. Ensure that the ON / OFF Power Switch on the fireplace is in the ON position.

Touch the control panel once to “wakes up” the controls. This will cause the controls to light up. At this time, you can press the power button to turn on fireplace.

REMOTE CONTROL OPERATION

For the remote to function make sure the fireplace is plugged in and the ON / OFF Power Switch on the fireplace is in the ON position and the remote has batteries.

Important : When operating the remote make sure you point the remote to the center of the fireplace. Each time you press the button, there will be a beep tone emitted.

Setting the current time of the remote control

7 day timer function

TROUBLE SHOOTING

power, clean the dust and debris of the vent area. Wait for 5 minutes, plug in and turn on the heater. If the heater still don’t work, please call after- sales service.

• Each time the heater button is pressed in the E1 state, one beep tone will be given.
• Each time the heater button is pressed in the E2 state, two beeps tone will be given.
• Each time the heater button is pressed in the E3 state, three beeps tone will be given.

WIRING DIAGRAM

EXPLODED VIEW

ELECTRIC FIREPLACE WARRANTY

Amantii Imports Corp. (“Amantii”) warrants that your newly purchased Amantii electric fireplace is free from manufacturing and material defects for a period of two (2) years from the date of the first purchase, subject to the conditions and limitations contained below.

WARRANTY APPLICATION & EXCLUSIONS
This limited warranty applies to your newly purchased Amantii electric fireplace; the limited warranty’s application is limited to purchases made in any province of Canada or in any of the 5 0 States of the United States of America, including the District of Columbia. Only the original purchaser of the product is eligible for coverage under this limited warranty; the warranty is not transferable.

PRODUCTS EXCLUDED FROM THIS LIMITED WARRANTY
LED lights are not covered by this limited warranty and are the sole responsibility of the owner/purchaser.

WARRANTY COVERAGE AND TERM
Products covered by this limited warranty have been tested and inspected prior to shipment and, subject to the provisions of this warranty, Amantii warrants such products to be free from defects in material and workmanship for a period of two (2) years from the date of the fi rst purchase of such products. The limited two (2) year warranty period for products also applies to any implied warranties that may exist under applicable law. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to the purchaser.

All other warranties —expressed or implied—with respect to the product, its components and accessories or any obligation/ liabilities on the part of Amantii are hereby expressly excluded.

LIMITATIONS TO COVERAGE UNDER LIMITED WARRANTY
This limited warranty does not apply to products that have been repaired, except by Amantii or its authorized service representatives, or otherwise altered. This limited warranty further does not apply to defects resulting from misuse, abuse, accident, neglect, incorrect installation, improper maintenance or handling, or operation with an incorrect power source. Products made by other manufacturers, sold with the product or thereafter, are not covered by this limited warranty. The use of unauthorized components will render this warranty null and void.

PANORAMA OUTDOOR UNITS
All Panorama units that are installed outdoors or in moisture intense conditions must use the stainless steel cover. Proof of purchase of the cover is required for any warranty claims.

SERVICE UNDER LIMITED WARRANTY
Defects must be brought to the attention of Amantii Technical Support by contacting Amantii at (1.877.850.9458), or at 502-1027 Davie Street, Vancouver, BC V6E 4L2. Please have your proof of purchase, catalogue/model and serial numbers available when calling; any and all service under the limited warranty requires a proof of purchase of the product.

DEFECTS
Should a product or part covered by this limited warranty be proven to be defective, in material or workmanship, and during the two (2) year limited warranty period, Amantii will replace such defective product or part without charge. If Amantii is unable to replace such product, or if replacement is not commercially practicable or cannot be timely done, in its sole discretion Amantii may, in lieu of replacement, choose to refund the purchase price for such product or part.

APPLICATION OF PROVINCIAL AND STATE LAW
This limited warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction. The provisions of the United Nations Convention on Contracts for the Sale of Goods shall not apply to this limited warranty or the sale of products covered by this limited warranty.

GENERAL
Amantii reserves the right to make changes at any time without notice, in design, material, specifications, prices and the right to discontinue styles and products.

GLASS
This limited warranty does not apply to the following glass products:

REPLACEMENT MOTORS
With the reliability of the components used in the construction of our electric fireplaces, a complimentary replacement motor will no longer be included inside the carton containing the fireplace.

Technical Support: 877.850.9458 – Ext 1
Customer Service: 877.850.9458 – Ext 5
Or email us at:cdn-service@amantii.com

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