Qilive Q.5932 Connected Robot Vacuum Cleaner User Manual

Qilive Q.5932 Connected Robot Vacuum Cleaner

SAFETY INSTRUCTIONS

Before using this product, carefully read these instructions and keep the user manual for future reference.

1. This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.
2. Children shall not play with the appliance.
3. Cleaning and user maintenance shall not be made by children without supervision.
4. The appliance is only to be used with the power supply unit provided with the appliance.
5.  The appliance must only be supplied at safety extra low voltage (SELV) corresponding to the marking on the appliance.
6. The plug must be removed from the socket-outlet before cleaning or maintaining the appliance.
7. The hazard may occur if the appliance runs over the supply cord.
8. It is necessary to take precautions during user maintenance.
9. WARNING: For purposes of charging the  rechargeable batteries, only use the AC adapter and charging station provided with the appliance.
10.  WARNING: Regarding the robot vacuum cleaner’s rechargeable batteries: This appliance contains batteries that are only replaceable by skilled persons.
11. WARNING: Used batteries must not be disposed of in the household rubbish. Take them to a designated disposal/collection site.
12. The battery must be removed from the appliance before it is scrapped.
13. The appliance must be disconnected from the supply mains when removing the battery.
14. Heed all the warnings on the robot vacuum cleaner and its parts. Do not use a damaged power cord, plug, or a loose power outlet.
15. Children and pets should be supervised when the robot vacuum cleaner is operating.
16. Always keep the power plug plugged into the socket-outlet. If the charging station is unplugged, the battery cannot be charged automatically.
17. Do not use the appliance if it has been dropped, if there are any visible signs of damage or if the rechargeable battery is leaking.
18. Always ensure that hands are dry before handling the plug or switching on the appliance.
19. Never handle the robot vacuum cleaner and its charging station with damp or wet hands.
20. Do not touch the plug and the power cord with damp or wet hands. Fully unwind the power cord before use.
21. Do not place anything on top of the robot.
22. For domestic, indoor use only! It is not recommended to use in locations exposed to wet or damp conditions such as bathrooms or wash rooms, as well as narrow and highly situated locations such as  tables or shelves. Critical damage (abnormal operation and breakage) may occur when used in these locations.
23. Do not use the appliance in outdoor environments.
24. Do not let the power cord hang over the edge, touch hot surfaces or become knotted. Do not place a heavy object on the power cord that could break it.
25. Never pull the power plug by the power cord.
26. For safety reasons, it is recommended to plug the appliance directly into its own electrical outlet on a dedicated circuit separate from other appliances.
27. If the electrical circuit is overloaded with other  appliances, your appliance may not function properly. Using in conjunction with a power strip or extension cord is not recommended.
28. Do not leave the power cord lying exposed on the floor.
29. Remove and safely discard any packaging material and promotional labels before using the appliance for the first time. Do not remove rating labels and safety information!
30. Before plugging in to the socket-outlet, ensure there is no any dust or water on the power plug.
31. Store and operate this robot in room temperature environments only. It is forbidden to use the product at extremely low (below 0 °C) or high (above 40 °C) temperatures.
32. Never use to collect anything that is smoking or burning, such as GI cigarettes, hot aches, or matches. Never use to collect flammable or combustible liquids, such as methylated spirits, petrol, acetone, etc., nor use on the area where they may be present.
33. Never use to collect sharp and hard objects, such as glass pieces, metalling shavings, coins, nails, screws, etc.
34. Never use to collect corrosive or toxic materials, such as mineral acids, alkali solutions, oxidizer, drain cleaner, chlorine bleach, ammonia, etc.
35. Never use in an enclosed space filled with vapours given off by oil based paint, moth proofing substances, paint thinner, flammable dust, or other toxic or explosive vapours.
36. Avoid using the robot vacuum cleaner in locations with desk lamps and candles placed on the floor as well as locations with gasoline, distilled alcohol, thinner, ashtrays with burning cigarettes, etc.
37. Do not cover the sensors and do not stick labels on the robot or on the charging station.
38. Do not use this appliance in wet or moist environment (e.g. bathroom), on wet surfaces or surfaces with standing water. Do not use the robot to vacuum up any liquids or wet dirt.
39. The robot may not run normally on a black floor.
40. Never short-circuit the charge pins with metal objects such as screwdrivers, etc.
41. Never use the robot without the filters.
42. Never insert any foreign objects into openings. Do not operate with any openings blocked.
43. Before each use, ensure the openings are free of dust, hair, lint and anything that can reduce the flow.
44. Ensure the main doors are closed. Robot vacuum cleaner may not be able to continue its operation if it is stuck at the entrance door­ sill.
45. Do not allow the robot vacuum cleaner to drive outside.
46. It is recommended to regularly inspect the appliance.
47. Repairs must only be performed by authorized technicians. It is not recommended that users or other unauthorized persons attempt to repair or disassemble the product.
48. Do not use accessories and spare parts that have not been delivered with this robot vacuum cleaner or which have not been manufactured for this model.
49. WARNING: KEEP OUT OF REACH OF CHILDREN. Swallowing can lead to chemical burns, perforation of soft tissue, and death. Severe burns can occur within two hours of ingestion. Seek medical attention immediately.
50. WARNING: If the remote control is to be stored unused for a long period, the batteries are removed.
51. Do not allow children to replace batteries without adult supervision. Exhausted batteries are to be removed from the appliance and safely dis posed of.
52. Do not dispose of batteries in fire. Do not expose batteries to heat or fire. Avoid storage in direct sunlight.
53. If the battery should leak, remove it with a cloth from the battery compartment.
54. Dispose of battery according to regulations.
55. If battery acid has leaked, avoid contact to skin, eyes and mucous membranes. Rinse affected areas immediately after contact with the acid and wash with plenty of clean water. Visit a physician. Do not encapsulate and/or modify batteries.
56. Before you discard this product, dispose of batteries in an environmentally safe manner.
57. Keep batteries indoors (0 °C – 40 °C).
58. Always insert batteries correctly with regard to polarity (+ and -) marked on the battery and the equipment.
59. When batteries are inserted in reverse they might be short-circuited or charged. This can cause overheating, leakage, venting, rupture, explosion, fire and personal injury.
60. Different types of batteries or new and used batteries are not to be mixed.
61. Batteries are to be inserted with the correct polarity. The supply terminals are not to be short-circuited.
62. For example loose batteries in a pocket with keys or coins, can be short-circuited. This can result in venting, leakage, explosion, fire and personal injury. Non-rechargeable batteries are not to be recharged. Attempting to charge a non-rechargeable (primary) battery can cause internal gas and/or  heat generation resulting in leakage, venting, explosion, fire and personal injury. A lithium batteries with a damaged container should not be exposed to water.
63. Charge it in a location with good ventilation.
64. Do not subject batteries to mechanical shock.
65. WARNING: For the purposes of recharging the battery, only use the detachable supply unit BZ015-190060-AG provided with this appliance.
66. Do not dismantle, open or shred batteries.

 TECHNICAL SPECIFICATIONS

MAIN UNIT

AC ADAPTER

 PACKAGE CONTENTS

PRODUCT DESCRIPTION

PRODUCT OVERVIEW

TOP VIEW

1. Recharging button and indicator

2. Wi-Fi indicator

3. Top lid

4. Water tank release button

5. Bumper with anti-collision sensors

6. Power button and indicator

7. Dust bin
   BOTTOM VIEW

8. Driving wheel

9. Side brush

10. Cliff Sensors

11. Battery cover

12. Front castor wheel

13. Charging contacts
    DUST BIN

14. Bin lid latch

15. Bin release button

16.  HEPA filter
    CHARGING STATION

17. Power indicator

18. DC power jack

19. Charging contacts
    REMOTE CONTROL

20. Recharging button

21. Spiral cleaning button

22. Wall follow cleaning button

23. Pause/Start button

24. Decreasing water flow button

25. Increasing water flow button

26. Increasing suction power button

27. Decreasing suction power button

28. Random cleaning button

29. Direction control buttons

30. Smart cleaning button

31. Mute button

STATUS INDICATORS
Power indicator and Recharging indicator

Wi-Fi indicator

USING THE PRODUCT

BEFORE FIRST USE

• Unbox the robot vacuum cleaner and accessories, being careful to remove all parts from the packaging.
  Remove and safely discard any packaging material or promotional labels attached to the set. Before using the robot vacuum cleaner and the accessories supplied, check for any visible signs of damage. Do not use a damaged appliance or damaged accessories.

• After unboxing the robot vacuum cleaner, follow the following steps to prepare it before first use.

• Step 1: Remove the protective strips from the sides of the robot.

• Step 2: Install the left and right side brushes on the bottom of the robot.
  

• Step 3: In an uncluttered area, place the charging station flat against a wall on a level floor surface. For more tips on positioning the charging station, see “4.2. POSITIONING THE CHARGING STATION” on page 12.

• Step 4: Plug the AC adapter into a wall outlet and connect the power cord to the charging station. The Power indicator on the top of the stand lights up.

• Step 5: Place the front of the robot onto the charging station, making sure the two charging contacts on the charging station match up with those under the robot. When the charging starts, you hear a beep and the Recharging indicator starts blinking. For more tips on charging the robot, see “4.3. CHARGING THE ROBOT” on page 12.

POSITIONING THE CHARGING STATION
Place the charging station under an easily accessible socket-outlet, on a horizontal surface, against a wall, perpendicular to the ground, in the uncluttered area leaving the following distances around it:

•  At least 0.5 meter on each side of the charging station.
• At least 1.5 meters in front of the charging station.
• At least 1.5 meters away from the stairs 

NOTES

• Any objects placed in front of the charging station will prevent the robot vacuum cleaner from auto-charging itself. Keep the area clear.
• The charging station can not be placed in areas with reflective objects and surfaces, as well as strong reflection, such as direct sunlight or nearby mirrors.
• When the floor is made of wood, install the charging station in the same direction as the grain of the wood.
• Always keep the power plug plugged into the socket-outlet. If no power is supplied to the charging station, the robot vacuum cleaner will not be able to find the charging station and will not be able to charge automatically.
• Ensure that the indicator light on the charging station illuminates when plugged in, otherwise the robot cannot automatically return to it for recharging.
• Arrange the power cord along the wall so that it does not tangle in the brushes or wheels of the robot vacuum cleaner.

CHARGING THE ROBOT

• You should manually charge the robot fully before using it for the first time. During charging, the Recharging indicator blinks. It takes about 5 hours to fully charge the robot with an empty battery.

• When charging is complete, the Recharging indicator becomes steadily on.

Manual charging

To manually charge the robot, place the front of the robot onto the charging station, making sure the two charging contacts on the charging station match up with those under the robot. When the charging starts, you hear a beep and the Recharging indicator starts blinking.
Notes:

• Keep the front side of the robot at a distance from the charging station, to ensure that the robot charging contact pins are perfectly aligned with the charging  contact pins of the charging station.
• If the robot is off, it will automatically turn on before the charging starts.
• The robot ships with a partial battery charge. If you start a cleaning cycle before charging the battery fully, the robot may return to the charging station to recharge sooner than it will during future cleaning cycles.

Automatic recharging
Automatic recharging can occur in one of the following ways:

• If the robot starts a cleaning cycle from the charging station, it will return to the charging station for recharging after completing the cycle.
• If its battery gets low before finishing a cleaning cycle, the robot returns to the charging station to recharge. After its battery has been recharged, the robot automatically resumes, completes the cleaning cycle, and returns to the charging station.
• You press the Recharging button on the robot or remote control when the robot is on and away from the charging station. The robot turns on the Recharging indicator and starts returning to the charging station.

Notes:

• Do not reposition the charging station during the cleaning, or the robot may fail to return to the charging station for recharging.
• You cannot turn off the robot when it is charging.
• Before leaving the robot unused for a long time, turn off the robot and unplug the AC adapter to lower your energy bill.

PREPARING THE REMOTE CONTROL

• WARNING: This remote control contains small batteries. Keep the remote control away from children and do not swallow the batteries. If a battery is swallowed, seek medical advice at once.
• The robot comes with a remote control to allow you to easily operate the robot from a short distance.
• You can start using the remote control after switching on the robot and insert the supplied batteries into the remote control. When using the remote control, make sure:
  • You are less than 9 meters away from the robot.
  • You point the remote control at the robot.
  • There is a clear line of sight between the robot and the remote control.

The remote control is powered by 2 AAA batteries. Follow the steps below to insert or replace batteries:

1. Open the battery compartment.
2. If you are replacing batteries, remove the old batteries.
3. Insert the supplied or other new batteries with correct polarity(+/-) indicated.
4. Close the battery compartment.

Notes:

• Replace the batteries when they are flat or in case of leakage.
• Only use the type of batteries specified in this manual.
• Before leaving the remote control unused for a long time, remove the batteries from the remote control.
• Never recharge non-rechargeable batteries, do not disassemble the batteries, and do not throw them into a fire.
• Do not expose batteries to high temperatures or direct sunlight.
• Do not dispose of batteries with household waste. To protect the environment, dispose of batteries in accordance with current regulations.

POWERING ON/OFF THE ROBOT

• To turn on the robot, press and hold the Power button on the robot until you hear 2 beeps. Once turned on, the robot turns on the Power indicator and enters standby mode.
• To turn off the robot, press and hold the Power button on the robot until the Power indicator turns off.

Notes:

• Do no attempt to turn off the robot when it is moving.
• Pause the robot first. You cannot turn off the robot when it is connected to the charging station.

MUTING OR UNMUTING THE ROBOT

• After being turned on, the robot emits a beep when you press a button on the robot or one of most buttons on remote control, or when the charging starts. This is a simple way to notify you the robot has received your command.
• To mute or unmute the robot, press the Mute button on the remote control. When you turn on the muted robot again, the robot is always unmuted.

STARTING/PAUSING THE ROBOT

• When the robot is on, you can press the Power button on the robot or Pause/Start button on the remote control to start, pause or resume its cleaning operation. If you pause the robot’s cleaning operation and don’t resume it, the robot will turn off its Power indicator and enter sleep mode in 10 minutes.
• When the robot is in sleep mode, you can wake it up and put it into standby mode by pressing the Power button on the robot. You can also press the Pause/Start button on the remote control to directly resume the cleaning.
• When the robot is returning for recharging, you can press the Power or Recharging button on the robot or Pause/Start button on the remote control to pause the return. To resume the return, press the
• Recharging button on the robot or remote control. If you don’t resume the return, the robot will resume the return by itself in 1 O minutes.
• After you pause the robot’s operation, the Power indicator on the robot starts blinking.

IMPORTANT TIPS BEFORE CLEANING

1. Remove small objects (toys, ornaments, puzzles, etc.) or fragile and lightweight items (such as china, ceramics, glass objects, vases, small flowerpots, etc.) from the area to be cleaned in advance.
2. Remove objects such as clothes, books, belts, loose papers, towers, pads, small rugs, power cords scattered on the floor before cleaning, as they can become entangled in the brushes or driving wheels. If the robot vacuum cleaner passes over a power cord, long table cloth, etc., and drags it, there is a chance an object could be pulled off a table or can be overturned.
3. Remove the sharp and hard objects from the floor, which could scratch surfaces.
4. Lift items such as long table cloths, curtains, blind cords off the floor.
5. The robot vacuum cleaner is not designed to thoroughly clean carpets or rugs. Do not use it to vacuum long-haired or thick, fluffy carpets. For carpets with long fringes, tassels, fold the tassels under the carpet to prevent them from getting tangled or caught in the robot brushes.
6. Wind up all loose power cords.
7. The robot vacuum cleaner is more efficient in spaces with as few obstacles as possible. Place the furniture, such as chairs, in their place.
8. Dark coloured surfaces may reduce the efficiency of cliff sensors. Cliff sensors prevent the robot vacuum cleaner from working and vacuuming dark-coloured floors or carpets with dark­coloured patterns and from falling on stairs or off the edges. If the sensors are not cleaned periodically, they may lead to improper operation of the robot vacuum cleaner.
9. If there is a step, stairs or a balcony in the cleaning area, a physical barrier at the edge of the drop zone is required to restrict the access to that area and to ensure the safe operation of the device.
10. Do not use the robot vacuum cleaner in wet or moist environment (e.g. bathroom), on wet surfaces or surfaces with standing water. Do not use the robot to vacuum up any liquids, wet dirt or wet areas, as this could damage the device.

USING DIFFERENT CLEANING MODES
Depending on different requirements and floor types, the robot vacuum cleaner has different cleaning modes to choose from.
Tip: When the robot is cleaning, press the Decreasing/Increasing suction power button on the remote control to adjust the suction power.
SMART CLEANING

• This is the standard cleaning mode and most commonly used for daily cleaning.

• In SMART CLEANING mode, the robot vacuum cleaner will systematically clean the room following the forward and backward pattern. The longest straight cleaning distance is 4 meters.

• Setting method : After turning on the robot, press the Power button on the robot or SMART CLEANING button on the remote control. 

• WALL FOLLOW CLEANING
  This cleaning mode is suitable for cleaning edges, corners or along the perimeter of fixed objects (e.g. furniture). The robot performs WALL FOLLOW CLEANING with a distance less than 2 cm to the fixed objects.

• Setting method: After turning on the robot, press the WALL FOLLOW CLEANING button on the remote control. SPIRAL CLEANING

• By selecting the “SPIRAL CLEANING” program, the robot will intensely clean a specific area, around the selected starting point. The robot moves following a spiral pattern, on a small diameter surface and then returns to the original starting point.

• Setting method: After turning on the robot, press the SPIRAL CLEANING button on the remote control

• RANDOM CLEANING
  A random cleaning cycle lasts for 90 minutes. The robot returns to the charging station at the end of the cycle.

• Setting method : After turning on the robot, press the Random cleaning button on the remote control.

MANUAL MODE
When the robot is in manual mode, you can press the Direction control buttons on the remote control to make the robot move in different directions while cleaning.

• Press the Up button to make the robot move straight forward.
• Press the Down button to make the robot turn 180 degrees.
• Press the Left button to make the robot turn anticlockwise.
• Press the Right button to make the robot turn clockwise.
• Press and hold one of the buttons above to make the robot move or turn continuously.
• After you release one of the buttons above, the robot will pause and wait for your next command.

To put the robot into manual mode, use either of the following methods:

• When the robot is connected to the charging station, press the Down button on the remote control. The robot then reverses into the open space near the charging station and rotates 180 degrees.
• When the robot in a normal cleaning mode or returning to the charging station, press one of the Direction control buttons on the remote control. The robot then exits the cleaning mode and enters manual mode.

USING THE MOPPING FUNCTION
The robot can vacuum and mop the floor at the same time. Before using the mopping function, you must install the mopping module and fill the water tank with water.
Tip: When the robot is mopping, press the Decreasing/Increasing water flow button on the remote control to adjust the water flow.

Notes:

• If you don’t install the mopping module, no water will flow onto the floor even if there is water in the water tank.
• After using the mopping function, make sure to empty the water tank, remove the mopping module, and clean and dry the mopping pad.
• Follow the following steps to install the mopping module and fill the water tank.
• Step 1 : Attach the mopping pad onto the mopping pad plate.
• Step 2: Firmly attach the mopping module to the bottom of the robot.
• Step 3: Press the Water tank release button to remove the water tank.
• Step 4: Lift the rubber plug on the top of the tank and fill the tank with water.
• Step 5 : Press and flatten the rubber plug.
• Step 6 : Push the water tank fully back into the robot.

USING THE MOBILE APP
You can use the QILIVE SMART mobile app to connect the robot with your Wi-Fi network, so you can use your iOS or Android smart device to control and monitor your robot from anywhere. The various tasks you can perform using the app include:

• Schedule, start, pause or cancel cleaning cycles Customize cleaning preferences
• Check the robot’s current status
• Name the robot
• Receive automatic software updates
• Find answers to commonly asked questions Share the robot with others

Notes:
The application software may be updated without prior notice. Additionally, the current application interface may be different from the instructions in this manual. Some features may be added, while some of the functions mentioned may be deleted.

Follow the following steps to start using the app.
Note: Some of these steps may vary slightly if you’re using an older or newer version of the app.

1. Make sure your wireless router offers a Wi-Fi network on the 2.4 GHz band.
2. On your smart device, turn on location and Bluetooth. Also, turn on Wi-Fi (WLAN) and connect your device to your 2.4 GHz Wi-Fi network.
3. Download and install the QILIVE SMART app on your smart device. To find the app, search for “QILIVE SMART” on App Store or on Google Play, or scan the QR code above.
4. Open the app and agree to the “User Agreement and Privacy Policy”. The Login screen then appears. Select “Try as Guest” and then “Continue” to continue. Alternatively, you may select “Register” to create an account or “Log In” if you already have an account.
5. Turn on the robot and press and hold the Recharging button for 3 seconds to put the robot into pairing mode. The robot emits a beep and the Wi-Fi indicator starts flashing. Note: The robot will be in pairing mode for only 3 minutes. So, you need to complete the next step to add the robot within 3 minutes. You can repeat this step to put the robot into pairing mode again.
6. On the Home screen of the app, select “+” in the upper-right corner of the screen and then select “Add Device”. Or select “Add Device” button near the centre of the screen. The app then starts searching for nearby devices that are in pairing mode. You should see the robot’s picture listed under “Disovering devices … ” with a blue “Add” button on its right.
7. Press the blue “Add” button to start adding the robot. When the next screen appears, select your 2.4 GHz Wi-Fi network, enter its password and select “Next” to continue. Wait a few moments for the adding process to complete. When the robot’s picture appears on the screen with a check mark beside it, the robot has been added.
8. Select “Done” to go to the main control screen for the robot. You can now use the app to control and monitor your robot.

MAINTENANCE AND CLEANING

To keep the robot vacuum cleaner running at peak performance, perform the following care procedures. If you notice the unit picking up less debris from the floor, then empty the dust bin, clean the dust filters, the wheels and all of the brushes.

Replacement frequency may vary. Parts should be replaced if visible wear appears.

GENERAL MAINTENANCE AND CLEANING INFORMATION

1. Before starting a maintenance or cleaning procedure, turn the robot off and unplug the charging station. Pay attention not to accidentally turn on the robot.
2. Never immerse the robot vacuum cleaner and charging station in water or other liquids!
3. Do not spray or pour water or any other liquid on or inside the robot vacuum cleaner.
4. Do not use any abrasive cleaners, chemicals, glass cleaners, universal cleaners or oil-based maintenance agents!
5. Before leaving the robot unused for a long time, charge ii fully and turn ii off before placing ii in a cool, dry place. Recharge it at least every 3 months to prevent over-discharge.

CLEANING THE DUST BIN AND FILTER
Note : When separating the dust bin, pay attention not to spill the dust out of the dust bin. Immediately empty the dust bin in the following cases:

• When the noise suddenly increases.
• When the suction power suddenly becomes weak.

1. Open the top lid. Then press the bin release button and remove the dust bin.
2. Slightly pull the bin lid latch and open the bin lid.
3. Empty the dust bin.
4. Take out the HEPA filter and use the cleaning brush to remove the dust. If the filter is too dirty, wash it. 
5. Clean the dust bin with a damp cloth. If the bin is too dirty, wash
6. Dry the dust bin and filter completely away from direct sunlight.
7. Insert the HEPA filter back into the dust bin.
8. Close the bin lid and insert the dust bin back into the robot.

CLEANING OTHER PARTS

Notes:

• Use a dry cloth to clean the following parts.
• Do not use a wet cloth, or water may enter these parts and causes damage.

1. Clean the charging contacts on the charging station and under the robot.
2. Clean the cliff sensors.
3. Clean the driving wheels and front castor wheel.

DISPOSAL INSTRUCTIONS

• The marking of this device (symbol of a crossed-out dustbin) complies with European Directive 2012/19/EU relating to “used electrical and electronic equipment”. This marking means that this equipment, at the end of its useful life, cannot be disposed of with other household waste. The user is required to deliver it to operators who collect used electrical and electronic equipment. Collection operators, including local collection points, shops and local authorities, create an appropriate system for collecting equipment. Appropriate collection of used electrical and electronic equipment helps avoid harmful impacts on human health and the environment, resulting from the presence of hazardous components, as well as from improper storage and treatment of this equipment.
• Batteries must not be disposed of with normal household waste. Recycle them at the collection points provided for this purpose. Contact the local authorities or your dealer for recycling advice. Correct disposal of old batteries helps protect the environment and human health.

GUARANTEES

• Guarantees and limitations of liability
• Products are guaranteed for a period of 36 months from the date of purchase, or from the date of delivery to the customer’s home. Depending on the country, this guarantee consists of 24 to 36 months of validity for the legal compliance guarantee.
• For countries that only implement a 24-month legal compliance guarantee, a 12-month commercial guarantee is applied at the end of the first guarantee, and supplements it.

Guarantee application procedure

• For the legal compliance guarantee
• Please consult your retailer for information and/or to refer to their GTCs (General Terms and Conditions of Sale).
• For the commercial guarantee
• Please go to the reception desk at your place of purchase with your proof of purchase (e.g. sales receipt), the product and the accessories it came with, and its original packaging, for all countries other than France.
• It is important to have the date of purchase, the model and the serial number or IMEI number to hand (this information is usually indicated on the product, packaging, or on your proof of purchase).
• You’ll need to bring back the product with the accessories needed for its correct functioning (power supply, adapter, etc.). If your claim is covered by the guarantee, the after-sales service may, within the limits of local law, either:
• Repair or replace faulty parts.
• Exchange the returned product with a product that has, at the least, the same features and that offers equivalent performances.
• Refund the product at the price stated on the proof of purchase.
• Repaired or replaced products may include new and/or reconditioned hardware and components.

Commercial guarantee exclusions:

• Damages or problems caused by improper use, accident, tampering/modification or an unsuitable current or voltage connection.
• Use or storage conditions which are detrimental to the good conservation of the appliance (oxidation, corrosion), use of energy, use or installation non-compliant with the manufacturer’s instructions, or negligence or use of peripherals, software or consumables which are unsuitable.
• Professional or collective, industrial or commercial use of the product.
• Products that have been modified, or which have damaged, altered, erased or oxidised guarantee seals or serial numbers.
• Replaceable batteries and accessories are guaranteed for 6 months.
• Battery failure, caused by overcharging or by failure to follow the safety instructions set out in the manual.
• Cosmetic damage, including scratches, bumps or vandalism.
• Damage caused by any servicing operations carried out by non-authorised persons.
• Faults caused by normal wear and tear or the normal ageing of the product: seals, filters, accessories, vacuum cleaner brush and hose, lamps, overhead projector lamps, washing machine paddles, etc.
• Software updates as a consequence of changes to network settings.
• Damage caused by elements external to the appliance (foreign bodies, insects, etc.).
• The contents of the devices – freezer, washing machine, etc. (food, clothing, etc.)
• Product failure caused by the use of third-party software to modify, change, adapt or alter the product as is.
• Product failure resulting from its use without the accessories supplied with the product or approved by the Manufacturer.
• Parts for normal wear and tear or damage from use: tyre, inner tube, brake, etc.
• The customer is responsible for regularly backing up the data contained on their hard disk or in the internal memory of their device, and this before any claim is submitted.
• Auchan cannot be held liable for the loss or destruction of stored data, nor may it be held liable for damage caused to software resulting from, in particular, a restoration or a breakdown.
• Similarly, Auchan is not required to check that SIM/SD cards have been removed from returned products.
• Under no circumstances shall the provisions set out above reduce or eliminate: the legal guarantee referred to above, and the manufacturer’s commercial guarantee, if applicable (see guarantee form).
• 600150923 BR160
• sAs OIA, 200, rue de la Recherche, Le Calibri BP 169, 59650 Villeneuve d’ Ascq,
• France www.auchan-retail.com/contact
• Made in China

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