Handy HDS-500 Digital Imaging Plate Scanner User Manual

June 17, 2024
Handy

Handy HDS-500 Digital Imaging Plate Scanner

Handy-HDS-500-Digital-Imaging-Plate-Scanner-product

Product Information

Specifications

  • Items: Wavelength, Horizontal irradiation angle, Vertical irradiation angle, Laser type, Maximum output power, Maximum allowable exposure
  • Classification: Class I laser product

Product Overview

Appearance
The unit is designed with a touch button LED indicator light, an Imaging Plate Tray, a Power switch, a Power port, and a USB port.

HDS-500 Unit Description
The unit is utilized to read out the latent image on the Imaging Plate (IP) by stimulating it with a laser beam. It collects information and converts it into digital data, which is then transferred to a computer for processing and display.

Classification, Parameters, and Warnings of a Laser Product
The unit is classified as a class I laser product. It has specific parameters related to wavelength, irradiation angles, laser type, output power, and allowable exposure. Additionally, there are warnings provided regarding the usage of the product, especially when disassembled.

Product Usage Instructions

Working Sketch Map
Refer to the provided sketch map for a visual representation of how to operate the unit effectively.

Scanner Operation Guidelines

  1. Ensure the Imaging Plate is properly inserted into the tray.
  2. Turn on the Power switch.
  3. Use the touch button to initiate the scanning process.
  4. Connect the unit to a computer using the USB port for data transfer.

Cleaning and Disinfection
Regularly clean the unit using a soft cloth and mild disinfectant. Ensure the unit is powered off before cleaning.

Care and Maintenance
Follow these steps to care for and maintain your scanner:

  • Keep the Imaging Plate Tray clean and free from debris.
  • Avoid exposing the unit to extreme temperatures or moisture.
  • Regularly check and clean the touch button and LED indicator light.

Troubleshooting

If you encounter any issues with the scanner, refer to the troubleshooting section in the manual for solutions. Contact your dealer or manufacturer for further assistance if needed.

FAQ

Q: What should I do if the LED indicator light is not turning on?
A: Ensure that the unit is properly connected to a power source and try turning it off and on again. If the issue persists, contact customer support for assistance.

Q: How often should I clean the Imaging Plate Tray?
A: It is recommended to clean the Imaging Plate Tray after every use to maintain optimal scanning performance.

Product Overview

  • This product consists of imaging plate scan unit, power adapter, USB cable and HandyDentist dental image management software.
  • The unit should work with a imaging plate (IP is equipped by the user own self, not be provided together with the product). When the IP is exposed to X-rays, the phosphor layer in the plate stores the image. As the IP being read by the scanner, a focused laser releases the stored image in the form of visible light photons. These photons are collected and amplified by the scanner, converted to a digital signal and then transferred to a computer for processing and display.
  • The unit is powered by power adapter, instead of batteries or any charging system.
  • The computer and other external devices(like monitor, printer, etc.) that work with this product are equipped by the user own self. For the suggested computer configuration, please refer to ‘3.2 Computer Configuration Requirements’.

AppearanceHandy-HDS-500-Digital-Imaging-Plate-Scanner-fig-
\(1\)

HDS-500 Unit Description
The unit is used to read out the latent image on the IP by stimulating it with a laser beam, to collect information and convert it into digital data, and then transfer to a computer for processing and display.Handy-HDS-500
-Digital-Imaging-Plate-Scanner-fig- \(2\)

Name Description
Touch Button Open/Close the door
LED indicator light Status of be powered and work mode
IP tray Hold the imaging plate
Power switch Main switch of the unit
Power port DC12V power port
USB port USB data transmission port

Classification, Parameters, and Warnings of a Laser Product
The unit is a class I laser product.

Items Value
wavelength 660nm
Horizontal irradiation angle 38°
Vertical irradiation angle 45°
Laser type Continuous CW
Maximum output power <40mW

Maximum allowable exposure

| cornea 10 w/m2(duration time 103~3×104)
skin 2000 w/m2(duration time 103~3×104)

Warning:

  • This product is defined as a class I laser product during normal use.
  • Keep your eyes away from closely looking inside the plate tray during normal use.
  • When disassembled, the unit is a class III B laser product. Do not take the unit apart by non-professionals around, contact your dealer or the manufacturer to repair the unit.

Principles of Image ProcessingHandy-HDS-500-Digital-Imaging-Plate-
Scanner-fig- \(3\)

Intended Use
Work with dental X-ray generator, to achieve the purpose of digital image viewing/saving/transferring.

Scope of application
Used to read latent image information saved on imaging plate and then convert to digital image, for viewing/saving/transferring.

Safety Instruction

This chapter provides important safety information for the use of digital imaging plate scanners.

Product Safety Classification

Tpye of Protection Against Electric Shock: Class II

Degree of Protection Against Electric Shock: Type B
Laser Safety Classification: Class I laser products GB7247.1-2012
Operation Mode: Continuous Operation
Waterproofing Grade:IPX0
Rated Voltage:AC220V/50Hz
Working Voltage:DC12V 1A
Input Power:12W
Non-AP type equipment: Non-APG type equipment
No application for protection against defibrillation discharge effect
Non-permanent installation equipment

Symbols DescriptionHandy-HDS-500-Digital-Imaging-Plate-Scanner-fig-
\(4\)

Warnings and Precautions

  • Check whether the scanner surface is with visible physical damage before each usage, the surface should be smooth, without any crack or damage. Please contact our after-sales team once any damage occurred
  • As with other electronic equipment, the scanner is susceptible to electrostatic discharge (ESD), particularly when the device is used in or around carpeted areas or low-humidity environments. During cable move, when scanner contacts are exposed, it is especially important to protect the device from potential ESD damage. Touching a metal surface prior to moving the cable will reduce the risk of component damage caused by accidental static discharge. The use of anti-static floor mats or floor treatments will also help eliminate static build-up in your office.
  • When the scanner is in use, avoid touching exposed connectors on non-medical electrical equipment (like computer peripherals) and the patient at the same time. The human body is capable of conducting electrical current and may cause a shock hazard to patients if appropriate safety practices are not observed.
  • The scanner has been determined to be by international safety standards and is deemed suitable for use within 5ft (1.5m) away from the patient. To comply with these standards, do not operate non-standard equipment within the patient area. Within the patient area, the presence of approved medical grade equipment and Listed / Approved / GB9706.1(IEC60601-1), and YY0505(IEC60601-1-2) certified computer equipment is acceptable. Outside the patient area, the presence of approved non-medical grade equipment and Listed / Approved / GB4943(IEC60950) certified computer equipment is acceptable. The whole medical electrical system should be compliant with medical system requirements GB9706.15(IEC60601-1-2). The person connect the product to the host computer shall ensure its compliance. Also, to keep optimal performance, ensure that all software programs residing on the workstation are virus-free and have been adequately tested so they will not impact imaging applications after installation
  • If the power cable of the system is lost or damaged, please use the one specified by our company and comply with local standards.
  • Portable and mobile radio frequency communication equipment may affect medical electrical equipment performance.
  • To avoid damaging the product and degrading the image quality, please don’t use it in the following environments:
    1| Environment with direct sunlight and strong lamp light
    ---|---
    2| Environment with drastic temperature changes
    3| Environment with full of dusty
    4| Near the heat source
    5| High Humidity environment

Warnings

  • Non-following the user manual probably endangers the patient. The manufacture of the product bears no compensation liability for any damage caused by improper operation.
  • Only installers authorized by the manufacturer are allowed to install this product. Do not turn on the power supply until all cables are correctly installed and confirmed.
  • The product must be used by trained personnel by the user manual carefully.
  • The unit is a class I laser product. Non-following the user manual may result in hazardous laser radiation exposure or other accidents.
  • No waterproofing on this product. Do not position the product where it could be splashed with liquids.
  • Power off at once when the malfunction occurs, and contact us or the authorized dealer.
  • Do not move or knock the device while in a working state.
  • This product is not used for treatment, all images are for doctor’s reference only.
  • Only professional technicians / trained staff can operate this product.
  • Only the manufacturer’s authorized service personnel are authorized to carry out maintenance and repair of the unit.
  • Use with caution in epilepsy/psychosis patients and children.
  • Do not work with or approach toward other equipment. If must to work with or approach other equipment, please observe and verify that it can work normally under the existing configuration.
  • All connecting cables of the product are sold as spare parts. The use of unspecified cables may increase the x-ray emission or a reduction in the disturbance immunity of this product.
  • Portable and mobile radio frequency communication equipment probably impacts the use of this product. Do not cross the recommended isolation distance to close to any part of the product.

Work Environment
Operating Conditions

Environment Temperature 10℃~40℃
Relative Humidity 30%~75%
Air Pressure 700hPa~1060hPa

Transportation and Storage Conditions

Environment Temperature -20℃~+55℃
Relative humidity 10%~90%
Air pressure 700hPa~1060hPa

Label and Laser Label PositionHandy-HDS-500-Digital-Imaging-Plate-
Scanner-fig- \(5\)

Specifications

Scanner Specifications

Product Name Digital Imaging Plate Scanner
Model ****
Rated voltage AC220V/50Hz
Working voltage DC12V
Working current ≤1.0A
Power ≤12W
consumption
--- ---
Pixel size 35um
Bit depth 14 位
Resolution ≥7lp/mm
Connection USB port
Firmware version 1.00 or higher
Software HandyDentist Dental Image Management software
Software version 3

Computer Configuration Requirements
Note : Suggested minimum configuration for the computer, it’s equipped by the user own self .

Table of Minimum Computer Configuration Requirements:

Items Minimum Requirements
PC processor Intel 1.5GHz chip or above
Memory Above 4G

Hard disk

| Above 40G

(1GB for software installation,40GB for software operation)

Video card| 32M or above

Display

| Resolution 1024 × 768 (15″) or above 32-bit color mode

USB

| At least 2 available USB2.0/USB3.0 ports

(If used desktop computer, 2 available USB ports must be have at the back of computer)

Operating System

| Win7/Win10(32bit&64bit)

Backup Medium

| USB flash drive / Mobile disk

(using mobile disk to avoid loss of patient data, some case like PC disk is corrupt/full, PC is attacked by virus,etc.)


Note :

  • Computers and external devices (like monitors/printers, etc.) must meet the GB4943 (or IEC60950) standard and approved with 3C ( or CE ).
  • The computer and other external devices (like monitor, printer, etc.) are equipped by the user own self.
  • The requirement form above is the suggested minimum configuration for the computer, and the product performance might be affected if those above are not reached.
  • Prohibit the use of computers non-comply with GB4943(or IEC60950), like some kind of unauthorized assembly computer may incur potential safety hazards.
  • Prohibit the use of computers unapproved with 3C(or CE).

Network Security
Enable to link several computers via LAN to have database sharing.

  • Connect the computer to the local area network (Router/Switch) with an ethernet cable.
  • Consult a network administrator to set up a LAN if needed.
  • The computer can automatically obtain an IP address (DHCP) or set it manually (static IP).

Note :

  •  Select one computer as a database server carrier.
  • Make sure HandyDentist software is installed on all computers.
  • Keep the Server installed computer always running, when the sub-computer is in use.
    Network requirements

    Network connection setting| Ethernet   TCP/IP protocol
    Security software| Anti-virus software

Firewall

Note

When used multiple users version, images will unable to be saved to the Server if disconnect from the net during transferring. In this case, repair the network, when the network back to normal, re-transmit.

Exposure Requirements of Dental X-ray Generator
Note : Dental X-ray generator is equipped by the user own self. As with traditional radiology equipment, the exposure time depends on the performance of the generator, the shape of the patient and the tooth being irradiated. The recommended exposure time of x-ray generator for reference under the value of 70kV/7mA showed in the below table. Reset a special value according to your practical experience to make the radiograph more clear.

Tooth Position Recommended Exposure Time(Unit:s)
Upper incisor/canine 0.18
Upper premolar 0.24
Upper molar 0.35~0.45
Lower incisor/canine 0.12
Lower premolar 0.18
Lower molar 0.25

Note :

  • Dental X-ray generator tube voltage range should be: 60~70kV.
  • The X-ray generator is with DC power supply, if it with AC power supply, please increase the exposure time by 10~30%.

Software Installation Instructions

Driver Installation
We provide a USB flash drive together with the scanner in package. Open the ‘Driver folder’ on the USB flash drive, double click the file named ‘HDS Scanner Driver 2.x.x.x(xxxxxxxxxx)’ to complete the installation by following the install-shield wizard. (The Driver name might change with update version, please refer to the actual using name)

Software Installation
Single user version
Open Software folder on USB drive, double click the file “ HandyDentist_3.xx.xx(xxxxxxxxxx)” to launch the installer. (The Software name might change with updated version, please refer to the actual using name)

  1. Choose the ‘client’ option, click ‘Next’
  2. Chose your language, click ‘ OK’
  3. Select the installation path you want: default path is ‘D:\HandyDentist’, or change it by click ‘Browse’ button
  4. Click ‘Next’ , and then complete the installation by following install-shield wizard

Multiple users version
To satisfy the needs of data sharing among several computers run under the same LAN, a Server program is required to be installed in one of them. (Note: Server program needs to be purchased separately, please consult your sales if needed)

Server installation

  1. Choose the ‘server’ option at the step of 4.2.1

  2. Click ‘Next’, and then complete the installation by following the install-shield wizard. Double-click the icon to run the program, The work window is as below:

  3. Reset the ‘Database connect’ in each HandyDentist Software on each computer: Click ‘Tools’ – ‘Options’ – ‘Databases’ to open the setting window. (Note: For HandyDentist Software operation, please check Chapter 5)Handy-HDS-500-Digital-Imaging-Plate-Scanner-fig- \(12\)

Fill in the correct Server Host Name or Server IP, the same as shown in the Server program work window (Host: Xiejiang-PC; IP:192.168.1.19)

Registry & Activation
All copyright, trademark, patent, trade secret and other intellectual property rights of the software are protected by the P.R.China laws and rules, as well as the corresponding international treaties. It’s restricted to use as any other form without permission, otherwise he will be investigated for legal responsibility according to law. To protect your legitimate rights and interests, please activate the software as required.

HandyDentist Software Registry
( Note : For HandyDentist Software operation, please check Chapter 5)
After 30 days since the date of software installed, the trial version will be locked, and ask for an activation code, as well the registration window will be showed automatically for your side to proceed with register. (To avoid software be locked, please activate in advance by following the instructions)

If the registration window disappear, please follow the below steps:

  1. Run the software, click button in menu bar, and select ;
  2. Fill in the blank of the user information: Company/Email/Address/Phone, in which the Company and Email information is required
  3. Click button after the user information is be finished, save it on your computer desktop, a file suffixed with ‘.req’ will be generated, then send this request file to your local distributor or directly to our after-sales support: [email protected];
  4. We will reply you an activation file suffixed with ‘.act’ , to activate your software by import this file into registration window directly (No need to open this file);
  5. Click button to import the activation file you received;
  6. Successful registration information will appear to remind you your software has been activated;

HandyServer Registry

Double click the icon to run the programHandy-HDS-500-Digital-Imaging-Plate-
Scanner-fig- \(22\)

There is a 30days trial period, please activate your program within 30days by following the below steps:

  1. Click button;
  2. Fill in the blank of the user information: Company/Email/Address/Phone,in which the Company and Email information is required;
  3. Click button after the user information is be finished, save it on your computer desktop, a file suffixed with ‘HandyServer.req’ will be generated, then send this request file to your local distributor or directly to our after-sales support: [email protected];
  4. We will reply you an activation file suffixed with ‘.act’, to activate your software by import this file into the registration window directly (No need to open this file);
  5. Click button to import the activation file you received;
  6. Successful registration information will appear to remind you your software has been activated

Software Operation

Login

  • Double click the icon to run the softwareHandy-HDS-500-Digital-Imaging-Plate-Scanner-fig- \(31\)
  • Default name: Admin
  • Password: NULL (no password by default, click ‘Login’ directly)
  • Home screenHandy-HDS-500-Digital-Imaging-Plate-Scanner-fig- \(32\)
  • Generate your password or correct the name in the setting window (click the ‘Menu bar’ – ‘Tools’ – ‘Options’ – ‘General’).

User Access Control:Handy-HDS-500-Digital-Imaging-Plate-Scanner-fig-
\(33\)

Functions Introducing

Home Screen Functions
1. Title Bar Remind of unregistered or be registered state
2. Menu Bar All operation functions included
3. Tool Bar Visible operation button
4. Teeth Location Display the teeth location
5. Case List Display recent history
6. Target Frame Display teeth images when the patient be selected
7. Image Information Information for a single image

Handy-HDS-500-Digital-Imaging-Plate-Scanner-fig-
\(34\) Handy-HDS-500-Digital-Imaging-Plate-
Scanner-fig- \(35\)

Main Menu Function Description



View

| Tool bar| Show/Hide toolbar
Status bar| Show/Hide the status bar
Show information| Show/Hide image information
Show Teeth location| Show/Hide tooth position
Reset view| Restore the default window layout




Tools

| ****



Options

| General| General settings for user login,etc
Display| Multilingual, name display, teeth location, print

font

Database| Select single user or multiple users version
Template| Template of image annotation


Help

| Registry| Software registration
About| About the software version info

Create new patient
Click the icon to create a new patient before image acquisition at the first time of visit.
Fill in the patient name, select picture series you’d like, write study comment in the bottom side blank, and then click ‘Ok’ button to go back to home screen automatically, meanwhile the new patient will be displayed in ‘Recent History ’ area with the state of being selected

Search patient
Click the icon to bring up searching windowHandy-HDS-500-Digital-Imaging-
Plate-Scanner-fig- \(41\)

Search for the registry patient by use his case No. or the name. An accurate search is based on the exam date. Double-click the target patient, the searching window will be closed and go back to the home screen automatically, the patient will be displayed in ‘Recent History ’ area with the state of being selected.

Image Acquisition

  1. Directly click the icon or select ‘Image Source’/ ‘Intraoral Plate Scanner’/ ‘HDS-500’ in the drop-down menu by right-clicking a null frame, to bring up the scanning window. On the second time use, simply double-click a null frame to quickly bring up.Handy-HDS-500-Digital-Imaging-Plate-Scanner-fig- \(43\)
    A working box with green blinking means the scanner connection is normal and waiting for acquiring x-ray, at the same time its IP tray will be pop out.
    Red color means an abnormal connection, the scanner is unable to be detected
    Click the ‘Advanced Settings’, show below:Handy-HDS-500-Digital-Imaging-
Plate-Scanner-fig- \(46\)
    The function is used to preset parameters for some algorithms in image editing. Function| Description
    ---|---
    Display the original

image at the same time

| Display the original image and the preprocessed image at the same

time after exposure

Save the original image

by default

| Select this function when only the original picture is confirmed to be

saved

Contrast| Adjust the image contrast, same as the contrast function in ‘Image

Edit’

Sensitometry| Correct the sensitometry value of the image, same as the brightness

function in ‘Image Edit’

Contrast Pro| Select ‘Low’,‘Medium’ and ‘High’ for different levels of contrast

enhancement

Smart Sharpen| Select ‘Low’, ‘Medium’ and ‘High’for different levels of sharpen
Negative| Negative processing
Denoise| Image denoise processing
Soft| Soften the image
Radius| Set the radius for soft processing
Threshold| Set a threshold for soft processing
2. Taking an exposure ( see ‘Operation Guidelines’ for the details) 3. Position the exposed imaging plate in the scanner tray, sensitive side face up, non-sensitive side face down. Click ‘Scan’ button to start scanning, the working box color turn to yellow. See below: 4. After scanning completed, the acquired image will appear on the right side, the IP tray will pop out automatically, and then pick up the imaging plate. 5. Close the scanning window directly after complete image acquisition, the image will be loaded into corresponding image frame automatically.
Note :
Close the scanning window when not in use, the IP tray will be retracted automatically.

Image Editing
Double click a image required to edit, or directly click the icon , to bring up the edit windowHandy-HDS-500-Digital-Imaging-Plate-Scanner-fig-
\(50\)

Three parts of the image editing

  1. Photo list: Display all the images required to edit.
  2. Tool bar:
  3. Reload: Click to bring back original image.
  4. Undo: Click to withdraw the previous operation.
  5. Redo: Click to repeat previous operation.
  6. Partition: Click to choose the display mode you want, drag a image from left list into black square for comparison.
  7. Relocation: Click to rotate image.
  8. Magnifier: Click to zoom up part of the image.
  9. Draw: Click to mark the image.
  10. Scale: Click to do measurement.
  11. Save: Click to save a edited image.

Function Area

  • Color Adjust: Move the slider to adjust color.
  • Bright/Contrast: Move the slider to adjust brightnes / contrast
  • Sensitometry: Correct the sensitometry value to adjust brightnes / contrast
  • Image Process: Smart contrast, Smart sharpen, Negative, Colorize, Embossment, Normalize, Denoise, Soft
  • Simulation Diagnosis: Saprodontia, Root canal, Periodontal, Crown, Diagnosis

Note :

  • All the function buttons change the characteristics of the images instead of itself. The doctor must make a diagnosis based on the actual clinical situation.
  • Since the X-ray image is a two-dimensional image of a three-dimensional object, the measurement results will have an error of ±0.1mm. This function is just as an assistant tool for doctor.
    Backup and recovery the software: Copy the whole HandyDentist folder by manual to backup and recovery the software (default path: ‘D:\HandyDentist’).

Digital Imaging Plate Scanner Operation Guidelines

Working Sketch MapHandy-HDS-500-Digital-Imaging-Plate-Scanner-fig-
\(51\)

1 x-ray source
2 Tooth
3 Place the exposed imaging plate in the scanner tray
4 Scanning
5 Digital image transferred to computer via USB cable
6 Image acquisition in software

Scanner Operation GuidelinesHandy-HDS-500-Digital-Imaging-Plate-Scanner-
fig- \(52\) Handy-HDS-500-Digital-Imaging-
Plate-Scanner-fig- \(53\) Handy-HDS-500
-Digital-Imaging-Plate-Scanner-fig- \(54\)

Warning :

  • Do not position the scanner in directly sunlight or lamp light,etc. Avoid exposure to the UV-C light.
  • Do not position and use the scanner in dusty area.
  • Do not use the scanner near the strong magnetic equipment.
  • Do not operate with wet hands.

Cleaning and Disinfection
Do not keep immersing this product in any liquids, avoid disinfecting with liquids. Wipe the scanner surfaces with a little bit ethanol to do regularly clean, other disinfectants may cause damage to the scanner.

Care and Maintenance

As with all kinds of electronic equipment, this product requires not only proper operation, but also visual inspection and routine check at regular intervals. These precautions can ensure the product with accurate, safe and high-efficient running. Before each usage, the operator should check for whether there is any physical damage or malfunction. Contact our after-sales team for more guidance if happened.

Scanner Care and Maintenance
Position the scanner on a dry and well-ventilated place, avoid placing on a dusty and damp place. Check the below items prior each usage:

  • The labels are with intact, readable, and adhere well on the surface.
  • No damage on the unit cable.
  • No damage on the product surface which could incur safely issue.
  • The indicator lights and software both are in normal status after installed by following the user manual correctly.

Damaged or Nonfunctional Scanner

  • Stop using and contact your local dealer immediately once the scanner occur visible
  • physical damage or abnormal working state.
  • Do not disassemble the scanner to take repair without permission.
  • Please consult the manufacture for more technical information if needed.

Troubleshooting

Faulty Image

Faulty image Causes and Solution


White lines or ripples on the images

| ****

·Check whether the X-ray exposure conditions are met;

·Check whether the imaging plate is scratched;

·There may be dust inside, contact after-sales team for support.







Images are too pale with grainy

| ****

·Refer to section 3.4 ‘Suggested Exposure Time’ to reset x-ray exposure values;

·Under the chosen X-ray dose, generator is too far away from the patient, please position closer;

·Check your monitor brightness/contrast setting, make sure there is no reflects light on the screen;

·The X-ray generator tube voltage is too low, inspect the X-ray generator;

· Remove dust on IP sensitive side.



Images are too dark

| ****

·Excessive of exposure time, please decline exposure time;



Images are blurred

| ****

·The patient moved at the moment of x-ray exposure;

·X-ray generator work state is unstable;

·Increase the Contrast Pro value in scanning window ‘Advanced Setting’ ;

---|---




Incomplete image

| ****

·Check whether the X-ray generator is completely aligned with the IP;

·Make sure the X-ray generator can generate X-rays;

·Restart the scanner by following the user manual;

Fault State Information

Fault Causes and Solution




Working box color is red instead of green blinking

| ·Correct image Source option ‘Intraoral Plate Scanner’/ ‘HDS-500’;

·Check the connection state with the computer, make sure they are well connected;

·Re-install the Driver;

·Switch to the case back side USB port, make sure USB interface is 2.0 or above. If a laptop is used, please connect to power supply, avoid selecting energy saving mode which may result in USB port voltage unstable;



Working box turn to red color during scanning

| ·Check whether the USB connection is loose;

·Check whether the power adapter is connected or the main switch is turned on;

·Restart the scanner by following the user manual;






No images acquired after X-ray emission

| ·Make sure the scanning windows is launched, normal working state with green blinking;

·Make sure the X-ray generator faces to the sensitive side of IP;

.Make sure the IP is not be exposed to strong light or UV-C;

·Make sure the X-ray generator exposure values are correct;

·Re-install the Driver and switch to the case back side USB port, make sure USB interface is 2.0 or above, and

increase the exposure time appropriately;

Unable to open scanning window| ****

·Close the antivirus program and reinstall the software;

---|---
The    scanner    makes    an abnormal noise| ·Check if the startup sequence is wrong;

·Restart the scanner by following the user manual;


Click     the    software,    the scanner does not respond

| ·Check whether the power adapter is connected and the main switch is turned on;

·Restart the scanner by following the user manual;

Unable to use the software after 30 days trial, remind of registration| ****


·Refer to section 4.3 Registry & Activation;

  • Try the above solutions if the same failure occurs.;
  • Please contact our after-sales team for support on the condition of failure persists or even more serious.

Warranty

We guarantee that the product functions are correct and that there is no failure in raw materials and workmanship within 12 months starting from the release date. Please contact your local distributor in case of malfunction occurred, by according to the below condition:
We would responsible for free of the maintenance charge against the product’s abnormal working state due to quality problem within 12 months start from the date of delivery. If any of the following situation happened, maintenance charge would be attracted:

  • Damage caused by improper operation / maintenance / storage against the instructions in the manual or by user’s carelessness;
  • Damage caused by unauthorized disassembly;
  • Damage caused by irresistible factors;
  • The warranty period has expired;

Regarding a reasonable complain about the product failure or delivery, we would provide replacement or maintenance. We reserve the right to take repair, include some kind of natural or special damage, which is only under the compliance with legal provisions to avoid default/ malfeasance / wilful misconduct.
Please contact your local distributor for the maintenance executed by our company in case of malfunction occurred. Please do not disassemble the product without permission, and we will not be held responsible for any damage due to unauthorized disassemble by customer or a third-party.
If the scanner is operated under normal conditions, the expectant lifetime of the product is 5 years. Calculation method is as below

The     number     of

scans

| the        usage

time

| calculated based on an average of 10000 scans per year.
---|---|---
50000| 5 years

Product Components

NO. Name Qty
1 HDS-500 unit 1pc
2 Power Adapter 1pc
3 USB cable 1pc
4 HandyDentist          Dental          Image Management Software (U Disk)

1pc
5| User Manual| 1pc
6| Product warranty and certificate| 1pc

Annex A. EMC table
The following tables provide HDS-500 compliance information of electromagnetic compatibility (EMC) and electromagnetic immunity (EMI) standards. To ensure conformance, the user must operate HDS-500 in environments that are consistent with these standards.
Table 1. Guidance and Manufacturer’s Declaration – Electromagnetic Emissions HDS-500 is intended for use in the electromagnetic environment specified below. The purchaser or the user of HDS-500 must ensure that it is used in such an environment

__

Emissions Test

| __

Compliance

| __

Guidance

---|---|---
RF emissions| | HDS-500 uses RF  energy  only  for  its  internal
CISPR11| Group 1| function. Therefore, its RF emissions are very low

and are not likely to cause any interference in nearby

| | electronic equipment.
RF emissions| Class A|
CISPR11| |
Harmonic emissions| N/A| HDS-500 is suitable for use in all establishments,
IEC 61000-3-2| | including domestic and those directly connected to
| | the public low voltage power supply network which
Voltage|
fluctuations/flicker emissions| __

N/A

| supplies buildings used for domestic purposes.
EN 61000-3-3| |

Table 2. Guidance and Manufacturer’s Declaration – Electromagnetic Immunity HDS-500 is intended for use in the electromagnetic environment specified below. The purchaser or the user of HDS-500 must ensure that it is used in such an environment

__

Immunity Test

| IEC 60601 Test

Level

| Compliance level| Electromagnetic Environment Guidance
---|---|---|---
__

Electrostatic discharge (ESD) EN 61000-4-2

| __

__

±8 kV contact

±15 kV air

| __

__

±8 kV contact

±15 kV air

| Floors should be wood, concrete or ceramic tile. If floors are covered with synthetic material, the relative humidity should be

at least 30%.

__

__

Electrical fast transient/burst EN 610004-4

| __

__

±2 kV for power supply lines

| __

__

__

N/A

| __

__

Mains power quality should be that of a typical commercial or hospital environment.

__

__

Surge

EN 61000-4-5

| __

± 1 kV

differential mode

| __

__

N/A

| __

Mains power quality should be that of a typical commercial or hospital environment.

__

Immunity Test

| IEC 60601 Test

Level

| Compliance level| Electromagnetic Environment Guidance
---|---|---|---
__

Voltage dips, short interruptions and voltage variations on power supply input lines

EN 61000-4-11

| __

0 % UT ; 0.5 cycle

At 0°,45°,90°,135°, 180°,225°,270°and

315° 0 % UT; 1 cycle and 70 % UT; 25/30

cycles Single phase: at 0° 0 % UT;

250/300 cycle

| __

__

__

__

__

N/A

| Mains power quality should be that of a typical commercial or hospital environment. If the user of HDS-500 requires continued operation during power mains interruptions,it is recommended that HDS-500 be powered from an uninterruptible power supply or battery.
__

__

__

__

Power frequency (50/60 Hz)

magnetic fields EN 61000-4-8

| __

__

__

__

__

__

30A/m

| __

__

__

__

__

__

30A/m

| __

__

__

Power frequency magnetic fields should be at levels characteristic of a typical location in a typical commercial or hospital environment.

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

Conducted RF EN 61000-4-6

| __

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

3 V rms

150 kHz to 80 MHz 6 V in ISM bands between 0,15 MHz and 80 MHz

| __

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

3 V

| Portable and mobile RF communication equipment should not be used close to any part of HDS-500 within the recommended separation distance,including its cables. This separation distance is calculated from the equation applicable to the frequency of the transmitter.

__

Recommended separation distance:

d = 1.2  P

__

d = 1.2  P

80 MHz ~ 800 MHz

__

__

d = 2.3  P

800 MHz ~ 2.5 GHz

Where P is the maximum output power rating of the transmitter in watts (W) according to the transmitter manufacturer and d is the recommended separation distance in meters (m).

Field strengths from fixed RF transmitters, as determined by an electromagnetic site survey, a

should be less than the compliance

level in each frequency range. b Interference may occur in the vicinity of equipment marked with the following symbol.

---|---|---|---
Radiated RF EN 61000-4-3| 10 V/m 80 MHz to 2.7 GHz| 10 V/m 80

MHz to 2.7 GHz

|
---|---|---|---
NOTE 1: At 80 MHz and 800 MHz, the higher frequency range applies.

NOTE 2: These guidelines may not apply in all situations. Electromagnetic propagation is affected by absorption and reflection from structures, objects and people

__

a Field strengths from fixed transmitters, such as base stations for radio (cellular/cordless) telephones and land mobile radios, amateur radio, AM and FM radio broadcast and TV broadcast cannot be predicted theoretically with accuracy.

To assess the electromagnetic environment due to fixed RF transmitters, an electromagnetic site survey should be considered. If the measured field strength in the location in which HDS-500 is used exceeds the applicable RF compliance above, HDS-500 should be observed to verify normal operation. If abnormal performance is observed, additional measures may be necessary, such as reorienting or relocating HDS-500.

b Over the frequency range 150 kHz to 80 MHz, field strengths should be less than 10 V/m

Table 3. Recommended Separation Distance between Portable and Mobile RF Communications Equipment and HDS-500

__

__

Rated maximum output power of the transmitter

(W)

| Separation distance according to the frequency of the

transmitter (m)

---|---
150 kHz to 800 MHz

__

| 80 MHz to 800 MHz

__

__

| 800 MHz to 2.5

GHz

__

__

0.01| 0.12| 0.12| 0.23
0.1| 0.38| 0.38| 0.73
1| 1.2| 1.2| 2.3
10| 3.8| 3.8| 7.3
100| 12| 12| 23
For transmitters rated at a maximum output power not listed above, the recommended separation distance d in meters (m) can be estimated using the equation applicable to the frequency of the transmitter, where P is the maximum output power rating of the transmitter in watts (W) according to the transmitter manufacturer.

NOTE 1: At 80 MHz and 800 MHz, the separation distance for the higher frequency range applies.

NOTE 2: These guidelines may not apply in all situations. Electromagnetic propagation is

affected by absorption and reflection from structures, objects, and people

PLEASE NOTE : HDS-500 is intended for use in an electromagnetic environment in which radiated RF disturbances are controlled. The purchaser or the user of HDS-500 can help prevent electromagnetic interference by maintaining a minimum distance between portable, mobile RF communications equipment (transmitters) and HDS-500 as recommended below, according to the maximum output power of the communications equipment.

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