F-650 F-750 Ford Trucks User Manual

: June 17, 2024
: Ford

Table of Contents

F-650 F-750 Ford Trucks
Product Information
Product Usage Instructions
IDENTIFICATION
Warranty Coverage At-A-Glance
WARRANTY INFORMATION FOR THE 2024 MODEL YEAR
Parts Covered by the Emissions Warranty
SYNC Hands-Free Communications and Entertainment System
Additional Facts About the Warranty on Your Vehicle
Inspect Your New Vehicle Carefully
New Truck Limited Warranty Apply to Your Vehicle
Reimbursement Claiming Procedures
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

F-650 F-750 Ford Trucks

F-650-F-750-Ford-Trucks-PRODUCT

Product Information

Specifications

Model: 2024 F-650/F-750 Ford Trucks
Warranty Start Date: MM/DD/YY
Dealer Contact: 1-800-565-3673 (Ford)

FAQ (Frequently Asked Questions)

Q: What is not covered under the warranty?

A: Damage caused by accident, misuse, alteration, improper maintenance, or worn items may not be covered.
Refer to the manual for a comprehensive list of exclusions.

Q: How can I contact Customer Service?

A: You can reach Customer Service at 1-800-565-3673 for assistance with warranty-related queries or roadside assistance.
WARRANTY COVERAGE FOR 2024 F-650/F-750 Ford Trucks

Product Usage Instructions

Warranty Coverage

Ensure to keep the Warranty Guide in your vehicle at all times for reference.

Basic Coverage

The warranty covers a range of components including the frame, engine, automatic transmission, emissions control systems, and more.
Refer to the manual for a detailed list of covered parts.

Ford Power-Up Software Updates

Stay updated with the latest software enhancements provided by Ford for optimal performance.

Corrosion Coverage

Protection against corrosion is included in the warranty to ensure the longevity of your truck.

Frame and Engine Cover

Detailed coverage for the frame and engine components is provided. Contact authorized dealers for any repairs or issues.

SYNC Hands-Free Communications System

Learn about the features and functions of the SYNC system for hands-free communication and entertainment.

IDENTIFICATION

OWNER AND VEHICLE IDENTIFICATION

First Name—————————————–
Last Name———————————————
Street————————————————–
Apt. No.———————————————–
City—————————————————-
Province —————————————-
Postal Code ————————————-
Residence Phone- ——————————-
Business Phone ———————————
Vehicle Identification Number ———————————
Warranty Start Date (MM/DD/YY) ———————————-
Model———————————————
Key Tag No.—————————————-
Dealer Name————————————
Dealer Phone——————————————-
Dealer Code
IMPORTANT: Please keep this Guide in your vehicle at all times.
1-800-565-3673 (Ford)
Customer Service for the Hearing Impaired 7-1-1 (where offered by your telephone service) www.fordrd.ca

YOUR SATISFACTION IS OUR PRIORITY

WELCOME

It is with great pleasure that we welcome you to the Ford family. We want you to enjoy all the beneﬁts of owning your new Ford truck, and look forward to building a relationship with you over the years ahead.
At Ford Motor Company of Canada, Limited (Ford of Canada), we believe that to be the leading consumer automotive company, we must be committed to your total satisfaction.
This belief guides the way we build our vehicles and the way we service them for years to come. Our Ford dealers are dedicated to reaching the highest standards in customer service and technical expertise, and they use Ford-approved parts.
To help maintain the new vehicle characteristics of your Ford vehicle, we encourage you to read through this Guide, the Owner’s Manual, and the Service Guide and follow their recommendations.
Ford of Canada and our dealerships look forward to being at your service. We wish you peace of mind throughout your ownership experience.
Ford Motor Company of Canada, Limited
The Canadian Road
Oakville, Ontario
L6J 5E4
1-800-565-3673 (FORD)
Customer Service for the Hearing Impaired 7-1-1
(where offered by your telephone service)
www.ford.ca

Warranty Coverage At-A-Glance

2024 Model Warranty Coverage F-650/F-750 Trucks (months or kilometers, whichever comes ﬁrst)

Warranty Coverage by Time (Months)| 24 (2 years)| 36 (3 years)| 48 (4 years)| 60 (5 years)| Life of Truck
---|---|---|---|---|---
Basic| | Unlimited distance|
Corrosion (perforation only)| | | Unlimited distance|
Frame| | | | | Unlimited distance
Emissions| | | | | 80,000 kilometres Gas Engine 160,000 kilometres Diesel Engine
6.7 Power Stroke Diesel Engine| | | | | 400,000 kilometres or

10,000 hours of engine operation

6.7 Power Stroke Diesel Engine

with TorqShift Transmission

| | | | | 400,000 kilometres
7.3L Gas Engine

with TorqShift Transmission

| | | | | 160,000 kilometers or 4,000 hours of engine operation

WARRANTY INFORMATION FOR THE 2024 MODEL YEAR

Your Ford New Truck Limited Warranty

Ford Motor Company of Canada, Limited (Ford of Canada) warrants that its authorized dealers will repair, replace, or adjust those parts on the 2024 Ford of Canada F-650/
F-750 trucks, that are found to be defective in materials or workmanship made or supplied by Ford of Canada with the following exceptions:
Tires are warranted by their respective manufacturer and not by Ford or your dealer.
The defects must occur under normal use of the truck during the warranty coverage period.

Who Is Authorized to Do Warranty Repairs?

You must take your Ford truck to an authorized Ford of Canada dealer for warranty repairs. While any Ford of Canada dealership handling your truck line will provide warranty service, we recommend you return to your selling dealer who wants to ensure your continued satisfaction.
Please note that certain warranty repairs require special training and/or equipment, so not all dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair needed, you may have to take your vehicle to another dealer. In certain instances, Ford of Canada may authorize that your vehicle be repaired at a repair center other than a Ford of Canada dealer facility.
A reasonable time must be allowed to perform a repair after taking your vehicle to the dealership. Repairs will be made using Ford or Motorcraft Parts, or remanufactured or other parts that are authorized by Ford.

Who Pays for Warranty Repairs?

Ford of Canada covers the cost of warranty repairs performed under the Basic, Corrosion, Emissions, Frame, 6.7L Power Stroke Diesel Engine and TorqShift 6-Speed Automatic Transmission Coverages during the “time and distance traveled” limits of the New Truck Limited Warranty.
Federal or provincial governments may require an environmental or disposal tax (levy) on all or a portion of a warranty repair, in which case, this tax (levy) must be paid by you, the owner of the vehicle.

When Does the Warranty Begin?

The warranty begins on the original retail delivery date, or on the date of ﬁrst use (whichever occurs ﬁrst).
This is the original warranty start date”. Under certain conditions, you may be eligible to request a delayed warranty start date and/or in-transit kilometer accumulation extension.
To see if you are eligible and for instructions on how to apply, refer to

What is Covered?

The complete vehicle is covered under the following warranties except components listed under “Unique Warranty Coverage for Speciﬁed Components”, “What is Not Covered Under this New Truck Limited Warranty?” and “Other Manufacturers’ Warranties”

Basic Coverage

Under your New Truck Limited Warranty, Basic Coverage begins at the original warranty start date and lasts for 2 years, unlimited distance.

Ford Power-Up Software Updates

During the warranty coverage period, Ford of Canada warrants that you will not be charged for the diagnosis, repair, replacement, or adjustment of components that are damaged or inoperable due to a defect caused by a Ford Power-Up software update.

Corrosion Coverage

Under your New Truck Limited Warranty, Corrosion Coverage begins at the original warranty start date and covers cab sheet metal panels against corrosion due to a defect in factory-supplied materials and workmanship.
The length of the coverage depends on the type of corrosion damage
If corrosion causes perforations (holes) in the cab sheet metal panels, coverage lasts for 3 years, regardless of the distance traveled.
If corrosion does not cause perforations (holes) and is not the result of vehicle usage and/or airborne materials, the Corrosion Coverage lasts for 2 years, regardless of the distance traveled.
If your vehicle is damaged due to airborne materials (environmental fallout) where there is no defect in factory-supplied materials or workmanship and therefore not applicable Ford of Canada warranty, damage caused by airborne material (environmental fallout) may still be reimbursable if reported to the dealership within seven calendar days of the new vehicle delivery date (warranty start date). See “Damage Caused by Use and/or the Environment.

Frame Coverage

Under your New Truck Limited Warranty, the Frame Coverage begins at the original warranty start date and covers the frame against defects in factory-supplied materials or workmanship for 5 years, regardless of distance traveled.

Engine Coverage

The 6.7L Power Stroke diesel engine and engine components are covered against defects in factory-supplied materials or workmanship.
Engine Coverage begins at the warranty start date and extends for 5 years or 400,000 kilometers or 10,000 hours of engine operation (whichever occurs ﬁrst).
Ford of Canada covers the engine and these components: cylinder blocks, heads and all internal parts, intake, and exhaust manifolds, timing gear, harmonic balancer, valve covers, oil pan and pump, water pump, fuel system (excluding fuel lines, fuel tank assembly), DFCM (low-pressure lift pump and ﬁlter assembly, high-pressure lines and selector valve on dual tank conﬁguration) gaskets and seals, glow plugs, turbocharger, injectors, injection pressure sensor, exhaust back pressure sensor and camshaft position sensor.
The 7.3L gas engine and engine components are covered against defects in factory-supplied materials or workmanship. Engine Coverage begins at the warranty start date and extends for 5 years or 160,000 kilometers or 4,000 hours of engine operation (whichever occurs ﬁrst). Ford of Canada covers the engine and these components: all internal lubricated parts, cylinder block, cylinder heads, electrical fuel pump, powertrain control module, engine mounts, ﬂywheel, manifold (exhaust and intake), manifold bolts, oil pan, oil pump, seals and gaskets, engine thermostat, engine thermostat housing, timing chain cover, timing chain (gears or belt), valve covers, and water pump.

Automatic Transmission Coverage

The TorqShift 6-Speed Automatic Transmission and transmission components are covered against defects in factory-supplied material or workmanship for the following applications:
6.7L Diesel powered – 5 years/400,000 kilometers
7.3L Gas powered – 5 years/160,000 kilometres
Ford of Canada covers the transmission (including all internal parts), seals and gaskets, the torque converter, and the transmission case.

Emissions Control Systems Coverage

Under the Federal Emissions Defect Warranty, Ford of Canada warrants to you, the owner of any 2024 model F-650/F-750 truck that:
Your truck or engine is designed, built, and equipped to conform, at the time it is sold, with the emissions regulations of the Canadian Environmental Protection Act, 1999 (CEPA).
Your truck or engine is free from emission-related defects in factory-supplied materials and workmanship, which are defects that could prevent the truck or engine from conforming with applicable CEPA regulations.
You will not be charged for repair, replacement, or adjustment of parts containing an emissions-related defect listed in the following Parts Covered by the Emissions Warranty section.

Parts Covered by the Emissions Warranty

F-650/F-750 trucks are provided the Federal Emissions Defect Warranty for 5 years or 80,000 kilometers for gas engines and 5 years or 160,000 kilometers for diesel engines (whichever occurs ﬁrst from the original warranty start date).
The following is a general list of components that are covered by the Federal Emissions Defect Warranty. If you would like more detailed information concerning speciﬁc parts covered by this Ford of Canada warranty, ask your dealer.

For F-650/F-750 trucks, the Ford of Canada Warranty covers the following, if they are Ford parts:

Air induction system
Catalytic convertor (including selective reduction catalytic and diesel oxidation catalyst(s))
Charge air cooler
Diesel Exhaust Fluid (DEF) System
Diesel glow plugs and control module
Diesel particulate ﬁlter
Diesel vacuum pump
Electronic engine control sensors and switches
Electronic Engine Control Unit (ECU)*
Evaporative emission control system
Exhaust Gas Recirculation (EGR) system
Exhaust manifolds
Exhaust pipe (manifold to catalyst)
Fuel ﬁller tube and cap (Gasoline only)
Fuel injection system
Fuel injection driver module
Fuel pump
Fuel tank (Gasoline only)
Intake manifold
Malfunction Indicator Light (MIL) system
Includes hardware and emission-related software changes only
Oil ﬁller cap
Positive Crankcase Ventilation (PCV) System
Supercharger assembly
Spark ignition system
Thermostat
Throttle body
Transmission Control Module (TCM)
Transmission solenoids
Turbocharger assembly
Emissions-related bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors, and wiring harnesses that are used with components on the list of parts, above.
Some of the covered parts may require scheduled maintenance. These parts are warranted until the time they are ﬁrst scheduled to be replaced according to the schedule in your Owner’s Manual and the Service Guide.

Unique Warranty Coverage for Specified Components

Brake linings/pads that are defective in materials or workmanship are covered for 12 months/unlimited kilometers from the original warranty start date.

What is Not Covered Under this New Truck Limited Warranty?

Damage Caused by Accident, Misuse or Alteration

Examples of items not covered are:

Accident collision, ﬁre, theft, freezing, vandalism, riot, ﬂoods, explosion, dismantling, or objects striking the vehicle
Misusing the vehicle, such as driving over curbs, overloading, racing, or using the vehicle as a stationary power source unless equipped with this functionality.
Alterations, modiﬁcations or reconstruction of the vehicle, including the body, chassis, or any other component after the vehicle leaves the control of Ford of Canada
Alterations or modiﬁcations to allow the use of alternate fuels after the vehicle leaves the control of Ford of Canada
Rebuilding the vehicle after it has suffered such
extensive collision damage in an accident that it was junked, written-off, or deemed to be written-off, even if the rebuilt vehicle uses undamaged parts and components from the written-off vehicle
Tampering with the vehicle, including tampering with the emissions systems or with other parts that affect these systems (for example, exhaust and intake systems)
Contaminated or improper fuels/ﬂuids
Customer-applied chemicals or accidental spills
Driving through water deep enough to cause water to be ingested into any component. i.e., powertrain components
Non-Ford parts are installed after the vehicle leaves Ford of Canada’s control and cause a Ford part to fail.
Examples include but are not limited to, lift kits, oversized tires, roll bars, cellular phones, alarm systems, remote starting systems, and performance-enhancing powertrain components
NOTE: Warranty coverage will be invalidated on parts affected by such damage

Damage Caused by Use and/or the Environment

The New Truck Limited Warranty does not cover surface rust, deterioration, fading, discoloration, and other appearance matters that result from use and/or exposure to the elements.

Examples are:

Stone Chips and Scratches (e.g., on paint and glass)
Dings/Dents
Lightning and Hail
Earthquake
Cuts, Burns, Punctures, or Tears
Bird and Bee Droppings
Road Salt and Tree Sap
Windstorm
Water or Flood
Windshield stress cracks. However, limited coverage on windshield stress cracks (caused by use and/or exposure to the elements) will be provided for the ﬁrst 12 months or 20,000 kilometers (whichever occurs ﬁrst).

Damage Caused by Improper Maintenance

The New Truck Limited Warranty does not cover damage caused by failure to maintain the vehicle, improperly maintaining the vehicle, or using the wrong part, fuel, oil, lubricants, or ﬂuids.
Failure to perform maintenance as speciﬁed in your Owner’s Manual and Service Guide will invalidate warranty coverage on parts affected by improper maintenance.
Please consult your Owner’s Manual for correct ﬂuid speciﬁcations and levels, and read the Service Guide for instructions on proper maintenance of your vehicle.

Maintenance/Wear

The New Truck Limited Warranty does not cover parts and labor needed to maintain your vehicle and the replacement of parts due to normal wear and tear.
You, as the owner, are responsible for these items.

Here are examples:

Wheel alignment and tire balancing (unless required by a warranty repair)
Replacement of ﬁlters, windshield wiper blades*, brake linings, clutch linings, and engine belts and hoses
Adjustments, such as wheel balancing, wheel alignment, and headlight alignment
Adjustments to the mechanical valves, belts, transmission, clutch systems, and brake systems
Cleaning of fuel, cooling, and brake systems
Addition of ﬂuids such as engine oil and washer ﬂuid
Tightening of nuts, bolts, and ﬁttings
Wiper blades no longer have coverage under the New Vehicle Limited Warranty Parts that should be replaced as per Ford’s Scheduled Maintenance Services are covered against defects in materials or workmanship made or supplied by Ford of Canada until the earlier of:
- (A) The ﬁrst replacement time that is speciﬁed in your Owner’s Manual and/or Service Guide or
- (B) The “time and distance traveled” limits of the New Truck Limited Warranty (whichever occurs ﬁrst)

Some Maintenance and Wear Items Have Limited Coverage

Ford of Canada dealers will replace the brake pads and linings for 12 months/unlimited kilometers from the original warranty start date if required due to failure caused by normal wear and tear.

Other Items/Conditions Not Covered by this Warranty Examples of other items that are not covered are:

Non-Ford parts of your vehicle including Non-Ford parts that are installed by bodybuilders or manufacturers other than Ford; or damage to Ford components caused by the installation of non-Ford parts
Disconnecting or altering the odometer, or where the actual distance traveled cannot be determined due to the odometer being inoperative for an extended time (this will void the New Truck Limited Warranty)
Vehicles currently or previously titled as “dismantled”, “ﬁre”, “ﬂood”, “junk”, “reconstructed”, “totaled”, or “salvaged” (this will void the New Truck Limited Warranty
Vehicles determined to be a “total loss” by an insurance company (this will void the New Truck Limited Warranty)
Ford Authorized Parts replaced other than under this New Truck Limited Warranty or a Ford Customer Satisfaction Program or Ford Recall are not eligible for the balance of the New Truck Limited Warranty, however, they may carry their warranty (see your dealer for more information).

SYNC Hands-Free Communications and Entertainment System

If your vehicle is equipped with SYNC, the New Vehicle Limited Warranty does not cover repairs or replacements under certain conditions.

Some examples include:

Loss of personal recording media, software, or data
Loss, change, or discontinuation of functionality because of:
system updates to Ford of Canada software
non-Ford of Canada software, or
obsolescence of vehicle software or hardware
Failure to provide a proper installation environment

Damage caused by:

abnormal use such as insertion of foreign objects, ﬂuid spillage
unauthorized modiﬁcation to alter functionality or capability
computer or internet viruses, bugs, worms, Trojan Horses, cancelbots
installation of unauthorized software, peripherals, and attachments
unauthorized, unapproved, and/or incompatible repairs, upgrades and modiﬁcation
the defective function of your cellular phone or digital media device (i.e., inadequate signal reception by the external antenna, viruses or other software problems)

What is Not Covered Under the Emissions Warranty?

Ford of Canada will deny you warranty coverage if your vehicle or part has failed because you:
Abused or neglected it
Did not maintain it properly
Added unapproved modiﬁcations
Used improper fuel/ﬂuids
Experienced any item included in “What is Not Covered Under this New Truck Limited Warranty?”

Additional Facts About the Warranty on Your Vehicle

Additions or Modiﬁcations – Depending on how you are using your vehicle, it may be necessary for you to install certain additional equipment or to modify it. Such additions or modiﬁcations do not in and of themselves void the Ford of Canada warranty; however, any failure of a Ford-supplied part resulting from such additions or modiﬁcations will not be covered by the warranty; Ford of Canada reserves the right in all cases to make the ﬁnal determination.
Vehicle Overloading – Your Owner’s Manual outlines the gross vehicle weight or gross combination weight ratings. Exceeding these speciﬁed capacities may void the warranty on your truck. (Refer to your Owner’s Manual and Vehicle Rating Decal attached to your vehicle for load capacities on your particular vehicle.)

Other Manufacturers’ Warranties

The tires on your vehicle are warranted by the tire manufacturer and not by Ford of Canada or your selling dealer.
You should consult an authorized dealer or distributor of the tire manufacturer for details.
The tire manufacturer’s tire warranty information is available through the manufacturer’s website.

Tire Manufacturer	Website	Toll-Free Number
BFGoodrich	www.bfgoodrichtires.com

1-877-788-8899
Bridgestone/ Firestone| www.bridgestonetire.com ww.frestonetire.com| U.S.:

1-800-356-4644

Canada:

1-800-267-1318

Continental/ General| www.continentaltire.com www.generaltire.com| U.S.:

1-800-847-3349

Canada:

1-855-453-1962

Goodyear/ Dunlop| www.goodyear.com| U.S.:

1-800-321-2136

Canada:

1-855-453-1962

Hankook| U.S.: www.hankooktire.com/us Canada: www.hankook.com/ ca-en| U.S.:

1-800-426-5665

Canada:

1-800-843-7709

www.pirelli.com/tires/en-us/car/tire-use-guide.warranty/tire.warranty
Canada: www.pirelli.com/tires/en-ca/car/tire- warranty

| 1-800-747-3554

(English)

1-800-363-0583

(French)

Toyo| www.toyotires.com| 1-800-442-8696
Sumitomo/ Falken| www.falkentire.com| 1-800-723-2553

New Truck Warranty Limitations

The foregoing coverages described in the New Truck Limited Warranty are the only express warranties on the part of Ford of Canada and the selling dealer. You may have other rights which may vary by province.
The foregoing express warranties are in substitution for and exclude all other liabilities of any kind whether arising under statute, in tort, by implication of law, or otherwise including, to the full extent as may be allowed by law, liability for any other representations respecting the vehicle, statutory warranties or implied warranties or conditions as to its merchantability or ﬁtness.
Any implied warranty or condition as to merchantability or ﬁtness is limited to the applicable warranty duration period as speciﬁed herein.
In no event shall Ford of Canada or the selling dealer be liable for the loss of or damage to the vehicle or its parts, loss of use of the vehicle, loss of time, inconvenience, commercial loss, or special consequential or other damages, or on any other claims relating to or arising from any defect in factory materials or workmanship found except as provided herein.
The above provisions do not preclude the operation of any applicable provincial statute which in certain circumstances may not allow some of the limitations and exclusions described in these warranty coverages.
In the province of Saskatchewan, the duration of the applicable statutory warranties of that province shall be concurrent with and not consecutive to the duration of the foregoing coverages of this Ford of Canada New Truck Limited Warranty.

Inspect Your New Vehicle Carefully

Defects or damage to paint, sheet metal, or other appearance items may occur during assembly or when the vehicle is in transit to the dealer. Normally, these defects are noted and corrected at the factory or by your dealer during a new vehicle inspection.
Paint, sheet metal, or appearance defects present at the time your vehicle is delivered to you are covered by this warranty. For your protection, we suggest that if you do ﬁnd any such defects, you notify your dealer within one week of the vehicle’s delivery to you, as normal deterioration due to use and exposure is not covered by this warranty.

Defects vs. Damage

Please note the distinction between “defects” and “damage” as used in the warranty. Defects are covered because we, the manufacturer, are responsible.
This includes defects in Ford-supplied parts used in making the warranty repairs as well as in the original parts of the vehicle.
On the other hand, we have no control over damage caused by such things as collision, misuse, and lack of maintenance. Therefore, damage is not covered by this warranty.

Take Care of Your Vehicle and It Will Take Care of You!

Your vehicle contains an Owner’s Manual and a Service Guide, which indicate the scheduled maintenance required for your vehicle.
Proper maintenance protects you from major repair expenses resulting from neglect or inadequate maintenance, and it may even help increase the resale value of your vehicle.
Your Ford of Canada dealership has factory-trained technicians who can perform the required maintenance using Ford-approved parts. The dealership looks forward to meeting your every service need to maximize your satisfaction with your vehicle.
It is your responsibility to make sure that all of the scheduled maintenance is performed and that the materials used meet Ford engineering speciﬁcations. Failure to perform maintenance as speciﬁed in the Service Guide will invalidate warranty coverage on parts affected by the lack of maintenance. Make sure that receipts for completed maintenance work are retained with the vehicle and conﬁrmation of maintenance work is always entered in your Service Guide.

New Truck Limited Warranty Apply to Your Vehicle

Does the New Truck Limited Warranty Apply to Your Vehicle?

Warranty Applies

The New Truck Limited Warranty described in this booklet applies to your vehicle if.
It was originally sold or leased by a Ford of Canada dealer.
Is registered/licensed and operated in Canada or the United States.

Warranty Does Not Apply

Ford of Canada will void all of the New Truck Limited Warranty described in this booklet if the vehicle was originally purchased in Canada and at any time:
Is registered/licensed for use in countries other than Canada or the United States

Taking Your Vehicle on a Trip?

If you travel with your vehicle outside of Canada or the United States, you may have to pay a servicing Ford dealer in a foreign country for a repair that could be covered under this New Truck Limited Warranty.
If this occurs, you should present the paid repair order/invoice to a Ford of Canada dealer for refund consideration.

If You are a Subsequent Ford Owner

If you are a subsequent Ford owner and the New Truck Limited Warranty has not yet expired, you are entitled to the unexpired portion of the warranty.
Please send us the completed Owner Information Change Card found at the center of this Warranty Guide (postage paid).

Need Assistance? We’re Here to Help You

Your satisfaction is important to Ford of Canada and to your dealer. Normally, matters concerning your vehicle will be resolved by your dealer’s sales or service department.

Ford of Canada recommends that you do the following:

Talk with your dealer’s sales manager or service manager. If the matter is not resolved to your satisfaction, consider discussing the matter with the owner or general manager of the dealership. If you still feel your concern was not fully addressed or you did not understand the explanations given for your questions, contact Ford of Canada’s Customer Relationship Centre at (toll- free) 1-800-565-3673 (FORD), Customer Service for the Hearing Impaired 7-1-1 (where offered by your telephone service) or through our web site at www.ford.ca.

The Centre’s address is as follows:

Customer Relationship Centre
Ford Motor Company of Canada, Limited
The Canadian Road
P.O. Box 2000
Oakville, Ontario, Canada
L6J 5E4

How to Apply for a Delayed Warranty Start Date or In-Transit Kilometre Accumulation Extension

You may be eligible to request a delayed warranty start date and/or in-transit kilometer accumulation extension if.
You purchased your truck from someone who is not a Ford dealer (such as a builder or seller of recreation vehicles, bus bodies, or tankers); or
The truck was not put into service immediately after you purchased it because it was delivered to a ﬁrm for installation of a body or other special equipment; or
Your new truck was driven (not transported) from the assembly plant to the dealer, or a body company and then to the dealer or other locations.
If one of these conditions applies to you, work with your
Ford dealer to establish the correct warranty start date or in-transit kilometer accumulation extension for your new truck. You will need your sales invoice and/or vehicle registration that shows the date that your specially equipped truck was delivered to you.

Delayed Warranty Start Date

After your Ford dealer helps you establish your warranty start date, complete the form, “Notiﬁcation of Delayed Warranty Start Date or In-Transit Kilometre Accumulation”, located in the center of this booklet.
Your Ford dealer will also help you complete the Reason for Delay of Warranty Start Date” section of the form. When this section is completed, submit
it immediately to Ford of Canada with the supporting documentation. Failure to request a delayed warranty start date may reduce the period of effective warranty coverage.

In-Transit Kilometre Accumulation Extension

After your Ford dealer helps you establish the in-transit kilometer accumulation extension, you should complete the form, “Notiﬁcation of Delayed Warranty Start Date or In-Transit Kilometre Accumulation”, located in the center of this booklet.
Your Ford dealer will help you complete the “Reason for.
In-Transit Kilometre Accumulation” section of the form. When this section of the form is complete, DO NOT submit it immediately to Ford of Canada.
Present the copy to the dealer if a repair is required beyond warranty but within the kilometer extension period. Failure to request an in-transit kilometer accumulation extension may reduce the period of effective warranty coverage.
Important: If both conditions (delayed warranty start date and in-transit kilometer accumulation) exist, one copy must be mailed to Ford of Canada to change the warranty start date.
You should keep a copy to present to the dealer if a repair is required beyond warranty but within the kilometer extension period.

Ford Roadside Assistance

Your vehicle is covered by the complimentary Ford of Canada’s Roadside Assistance. Ford of Canada’s Roadside Assistance will cover:
Towing of your disabled vehicle to the nearest Ford dealership (one tow per disablement)
Jump Start
24-hour availability in Canada or the continental United States

Other services covered include:

Lockout
Mounting spare tire
Delivery of up to 10 liters of fuel (maximum of 2 deliveries per calendar year)

What is not covered

Unloading cargo, fuel service, parts, tire service, rental of towing equipment, storage fees, or any labor performed at a garage or service station.
Any form of impound towing by other than a licensed service station or garage.
Home site/dealer site service Lockout Assist, parts involved in Lockout Assist.
Assistance from private citizens.
The Ford Roadside Assistance coverage is not a warranty, but a service provided to you on behalf of Ford of Canada to minimize any unforeseen vehicle inconvenience. All service operators providing service are independent contractors and are not employees of Ford of Canada. Therefore, Ford Roadside Assistance does not assume any liability for any loss or damage to your vehicle or your personal property resulting from the rendering of such service.
Any loss or damage is the sole responsibility of the servicing facility and should be reported to the proprietor of the facility and your own insurance company within 24 hours and before any repairs are carried out.
Although this program is separate from the New Truck Limited Warranty, coverage is concurrent with the 24 month/unlimited km Basic coverage.
All coverage is limited to vehicles using publicly maintained roads (excludes off-road use, logging roads, etc.) and adjacent sites, and any other locations, which at the discretion of the service provider constitutes a publicly traveled thoroughfare.
Please note that the Ford Roadside Assistance is a complimentary service. Ford of Canada may cancel your coverage at any time by written notice. There is no refund available to you in the event of cancellation.
For emergency roadside assistance, call 1-800-665-2006, 24 hours a day, 365 days a year.

Reimbursement Claiming Procedures

In the event, that your vehicle became disabled due to a mechanical breakdown and you had to use a service other than Ford Roadside Assistance, or while you are more than 160 kilometers from your residence address, you can submit a claim to
www.roadsideclaims.ca to receive reimbursement for eligible tow services or travel expenses. Submit your claim no later than twenty (20) days after the occurrence.
Please include a letter detailing the sequence of events from the time the vehicle broke down to the time the vehicle was picked up.
Include paid receipts that detail the nature of the service being claimed, including copies of the tow receipt or repair/work order that pertained to the breakdown and all other pertinent receipts for the claim.
Please retain a copy of all receipts and documentation.
Please allow 4-6 weeks for the processing of your claim. For more information, please call 1-800-665-2006.
Ford of Canada reserves the right to amend or cancel The Ford Roadside Assistance Program at any time without incurring any liability.

NOTIFICATION OF DELAYED WARRANTY START DATE OR IN-TRANSIT KILOMETRE ACCUMULATION

OWNER INFORMATION EXCHANGE CARD/ OWNER DATA REVIEW SHEET

Ford of Canada collects information that you provide ( i.e., contact and vehicle information, demographics, purchase and service experiences, and preferences). We also collect information about your vehicle and your transaction from your dealer and information about your fnance or lease contract from Ford Credit. This information is used to administer your purchase or lease, improve our products and services, and provide you with services, surveys, or marketing material, which may be of interest to you. For these purposes, we share your information with Ford Credit, your dealer(s) or the dealer who has responsibility for the market area in which you reside. If you do not want to receive marketing material from us or have your personal information shared as set out above, or to obtain information about our Privacy Policy including our service provider practices, or to access your personal information, please call 1-800-565-FORD (3673).

CUSTOMER RELATIONSHIP CENTRE FORD MOTOR COMPANY OF CANADA, LIMITED
The Canadian Road
P.O. Box 2000
Oakville, ON L6J 5E4
CENTRE DE RELATIONS
AVEC LA CLIENTÈLE
FORD DU CANADA LIMITÉE
The Canadian Road
C.P. 2000
Oakville, ON L6J 5E4

FORD ROADSIDE ASSISTANCE

1-800-665-2006 or download the Sykes4Ford app

Your vehicle comes with a New Vehicle Limited Warranty. The express warranties of the New Vehicle Limited Warranty are in substitution for and exclude all other liabilities of any kind whether arising under statute, in tort, by implication of law, or otherwise including, to the full extent as may be allowed by law, liability for any other representations respecting the vehicle, statutory warranties or implied warranties or conditions as to its merchantability or fitness.
Download a FREE electronic copy or order one FREE printed copy of the most up- to-date Warranty Guide by visiting ford.ca/warranty.

FORD ROADSIDE ASSISTANCE 1-800-665-2006 or download the Sykes4Ford app

Towing
Battery boosting
Fuel Delivery
Lock-Out Assistance
Flat Tire Service
Vehicle Recovery
Other Roadside Services
The Sykes4Ford Roadside App is available via the Apple App Store® or Google Play™

FORD ROADSIDE ASSISTANCE

NAME———————-
VIN—————————-
See Warranty Guide for complete details
Download the Sykes4Ford Roadside Assistance App for access to your roadside assistance services.
1-800-665-2006 or download the Sykes4Ford app
Please have the following information ready when contacting Ford Roadside Assistance :
Vehicle Identification Number (VIN)
Odometer reading
The location of your vehicle (address/nearest intersection)