Godox Lux Master Retro Camera FLush Instruction Manual
- August 9, 2024
- Godox
Table of Contents
Godox Lux Master Retro Camera FLush
Important Safety Instructions
This product is professional photographic equipment, to be operated by professional personnel only. The following basic safety precautions must be followed when using this product: All transport protective materials and packaging on the product must be removed before use.
-
Carefully read and fully understand the instruction manual before use and strictly follow the safety instructions. Failure to do so may result in death, serious inJury, damage to the product, or other property damage.
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High voltage exists when the flash is powered on. Internal capacitors will remain charged for some time after power off.
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This product is a professional lighting fixture, children are prohibited from using it Children must be closely supervised by adults when approaching the fixture, to prevent collisions with the fixture or unauthorized use that could cause personal injury.
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This is not an ordinary lighting fixture and must not be used for general illumination. Anyone with a history of eye damage or sensitivity should avoid using this fixture or looking directly at it
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Extreme caution must be exercised when using it, do not touch high-temperature parts such as flash tubes to avoid burns.
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Do not point the flash directly at the eyes
(especially baby’s eyes) under any circumstanc-es, as this could impair vision in a short time. Turn off immediately if discomfort occurs, stop using, and seek medical attention promptly. -
If the flash tube is damaged, stop using it immediately and contact the manufacturer, service agent, or qualified repair personnel for a replacement to prevent accidents.
-
Dot not use damaged equipment or accessories. Allow professional repair technicians to inspect and confirm normal operation before continuing use after repairs.
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Disconnect power source or remove batteries (if it has one) before replacing flash tube, protective glass, or fuses. Allowing 10 minutes to cool before replacing flash tube, and wear insulated or heat resistant gloves when operating.
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Turn off power before connecting or disconnecting plugs from outlets. Ensure plugs are fully inserted when connecting.
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Stop using immediately if the product shell is cracked due to falling, squeezing, or strong impact, to avoid touching the internal electronic components and getting an electric shock.
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Some products have long power cords, please place them properly to avoid contact with heat sources or tripping others. It is recommended to use the original power cord. Damage caused by non-original cords is not covered by the warranty.
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Unplug the equipment power plug from the power socket before cleaning or maintenance. Do not pull the power cord forcibly, use both hands to hold the plug end and pull it out.
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This device is not waterproof. Keep it dry and avoid immersing it in water or other liquids. It should be installed in a ventilated and dry location and avoid using in rainy, humid, dusty, or overheated environments. Do not place items above the device or allow liquids to flow into it to prevent danger.
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Do not disassemble without authorization. If the product malfunctions, it must be inspected and repaired by our company or authorized repair personnel.
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Before storing the device, ensure it has completely cooled down and the power cord is unplugged, then put it in the protective case or a ventilated dry location.
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Do not place the device near alcohol, gasoline, or other flammable volatile solvents or gases such as methane and ethane.
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Do not use or store this device in potentially explosive environments.
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Maintain at least 7 meter distance between the lamp head and the user, other people, and heat-sensitive or flammable items during and after use.
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Do not cover the heat dissipation port’
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Do not use accessories not been approved by our company, as this may cause fire, electric shock or personal injury.
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Clean gently with a dry cloth. Do not use a wet cloth as it may damage the device.
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This instruction manual is based on rigorous testing. Changes in design and specifications are subject to change without notice. Check official website for latest instruction manual and product updates.
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Use only specified charger and follow proper usage instructions for certain products with built-in lithium batteries, within the rated voltage and temperature range.
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Some products are powered by lithium batteries, who have limited lifespans and will gradually lose their charging capacities, which is irreversible. As the battery ages, the product’s battery life will decrease. The lifespan of lithium battery is estimated to be 2 to 3 years. Please regularly check the battery, and if the charging time significantly increases or the battery life significantly decreases, consider replacing the battery.
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Some products are equipped with lithium batteries. The following are the storage recommendations: Charge the battery to about 50% before storage. Charge it to about 50% at least every six months. Removable batteries should be stored separately. The storage temperature should be between 0°C and 40° C.
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Some products are powered by lithium batteries. Please note:
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Do not disassemble, crush, or puncture the battery;
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Avoid short-circuiting the battery contacts;
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Do not expose the battery to fire or water;
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Do not expose the battery to temperatures above 60°C;
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Keep out of reach of children;
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Protect the battery from excessive shock or vibration;
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Do not use a damaged battery;
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If the battery leaks, avoid contact with the leaking fluid;
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If the battery fluid comes into contact with your eyes, immediately rinse with water for at least 15 minutes. Lift your eyelids until there are no signs of fluid and seek medical attention promptly.
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Confirm and comply with all relevant local laws and regulations when handling any batteries.
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The warranty period for this device as a whole isone year. Consumables (such as batteries), adapters, power cords, and other accessories are not covered by the warranty.
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Unauthorized repairs will void the warranty and will incur charges.
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Failures from improper operation is not covered under warranty.
Foreword
Thank you for purchasing
Lux Master, an intelligent retro camera flash that focuses on both external
and internal improvements. The design of reflector adopts the principle of
traditional Chinese folding fans, achieving minimalist storage through manual
extension and retraction.
With its powerful output, it delivers a remarkable GN25 at 1 /1 step in M
mode. TTL auto flash, A (auto) flash, M (manual) flash, and multi flash give
you total creative control. With built-in 2.4G wireless receiver, it works
seamlessly with flash triggers like XPROII , X2T and X3 series for remote
control.
A thoughtful touch screen with features such as power adjustment, mode
switching, Sl /S2 photocell, and brightness adjustment make it a JOY to use.
Besides, it’s widely compatible with major camera brands, including Canon,
Nikon, Fujifilm, Olympus, Sony, Leica and Pentax.
Warning
- The flash tube is fragile, please take it in and place it properly when not in use.
- Scratches on the reflector caused during using will not affect the normal use.
Names of Parts
- Fan Type Reflector
- Flash Head Angle Scale
- Touch Screen
- Test Button/Recycle Indicator
- Optical Sensor
- Power Switch/MENU Button
- Adjust Dial
- Lanyard Hole
- SYNC Hole
- USB-C Port
- SET Button
- Accessory Removal Pusher
- Flash Tube Release
Power Switch
Power on: Press and hold the power switch/menu button< @ > until the display
shows “Godox” and < @ >, then rotate the adjust dial or the screen clockwise
to turn the device on.
Power off: Press and hold the power switch/menu button until the display black
out.
Display in Different Modes
Flash Tube Operating Instructions
Eject the flash tube: press the flash tube release button to eject the flash
tube.
Take in the flash tube: gently press the flash tube inside until a “click” is
heard. It’s suggested to wear gloves for safety reasons.
Note: The recycle indicator will be constant on red when the flash tube is pressed inside, then the flash tube is unavailable to flash.
Reflector Operating Instructions
Installation: insert the reflector into the mount and rotate clockwise until a
“click” is heard. Unfold the reflector clockwise and connect the fan blades
with fasteners at both ends.
As there are two fasteners at one of the ends, the reflector can be connected
with 14 or 15 fan blades as you wish to achieve different diffusing and
zooming effects.
Detachment : push the accessory removal pusher backward and rotate anticlockwise to detach it.
Flash Bracket for Camera
Instructions
Aim the screw hole at the bottom of Lux Master at the screw on the bracket
FBOl and insert in, then rotate the screw knob clockwise to tighten. Install
the camera on the other side in the same way.
What’s Inside
Separately Sold Accessories
Touch Screen Instructions
All the parameters can be adjusted on the touch screen, slide down the screen to menu interface, then slide the screen from right to left to mode, wireless and setting.
Mode
In the mode interface, slide up or down can switch among Manual/Multi/Auto/TTL
mode, then slide from left to right can return to the previous interface. When
the cursor is at the screen bottom, the current parameters are available for
further adjusting.
In the parameters adjusting interface, press the “mode display zone” on the
right corner can switch among the four modes quickly.
Mode Display Zone
Press the mode display zone, the following parameters will show up and be
adjustable by sliding up or down. Press the < > on the top to turn on or off
the wireless. Press the < > on the bottom to enter wireless sync, slide the
screen rightward to return to the previous interface.
Channel ( CH) | 7-32 |
---|---|
Group ( GR) | A,B,C,D,E |
ID | OFF, 7-99 |
Manual Flash Mode
In the manual flash mode interface, press the parameters zone can adjust the
power from 1 /256 to 1 /1 full power or from 2.0 to 1 O full power, slide the
screen rightward to return to the previous interface.
Multi Flash Mode
In the multi-flash mode interface, press the parameters zone can adjust the
power/times/frequency, slide the screen rightward to return to the previous
interface. Maximum Multi Flash Times at Different Power
1 ‘S:’.
|
2
|
3
|
4
|
5
| 6-7 8-9|
10
| 11| 2 14 5 19|
Cl0-50
| l<l-9′
---|---|---|---|---|---|---|---|---|---|---
1/4 (8.0)| 7| 6| 5| 4| 4| 3| 3| 2| 2| 2| 2| 2| 2
1/3
(7.0)
| 14| 14| 12| 10| 8| 6| 5| 4| 4| 4| 4| 4| 4
106
(6.0)
| 30| 30| 30| 20| 20| 20| 10| 8| 8| 8| 8| 8| 8
1/32
( 5.0)
| 60| 60| 60| 50| 50| 40| 30| 20| 20| 20| 18| 16| 12
1/34
(4.0)
| 90| 90| 90| 80| 80| 70| 60| 50| | 40| 35| 30| 20
1/128
(3.0)
| 90| 90| 90| 90| 90| 90| 80| 70| 70| 60| 50| 40| 40
1/256
(2.0)
| 90| 90| 90| 90| 90| 90| 80| 70| 70| 60| 50| 40| 40
Auto Flash Mode
-
In the auto flash mode interface, press the reflector icon can switch the four reflector types, slide the screen rightward to return to the previous interface.
Note : Please use the corresponding reflector as chosen to achieve a correct flash output -
Press the parameters zone can adjust the aperture (F value) and ISO, slide the screen rightward to return to the previous interface. The following is the practical table of auto flash mode.
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Auto flash mode only supports using with cameras of legacy hot shoe, and the camera flash needs to be collocated with an auto sensor, take AS-07 as an example:
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Insert the hot shoe of AS-07 into hot shoe mount of the camera, and PC cable on the other end into the sync hole of flash, then adjust the aperture (F value) and ISO of the flash to the same as those of the camera.
TTL Flash Mode
This TTL flash mode only supports be used as a receiver, and can be controlled by main flash unit (sold separately) with wireless transmitting function. In the TTL flash mode interface, press the group display zone to enter the parameters adjusting interface. Then press the< > on the top to turn on or off the wireless. Press the< > on the bottom to enter wireless sync, slide the screen rightward to return to the previous interface.
Wireless
When you use the flash trigger (take X3 series as an example) to trigger Lux
Master, the wireless sync function will help quickly set the channels and IDs
of them to the same.
Press the< > on the top to turn on or off the wireless. Press the< > on the
bottom to enter wireless sync, slide the screen rightward to return to the
previous interface.
Press the
Setting
In the setting interface, press the following icons to enter C. Fn settings.
Slide up or down to adjust, slide the screen rightward to return to the
previous interface.
Button and Dial Instructions
Mode
Manual Flash Mode
The flash output power in M (manual) flash mode is adjustable from 1 /256 to 1
/1 full power or from 2.0 to 1 0 full power in 0.1 increments. To obtain a
correct flash exposure, use a hand-held flash meter to determine the required
flash output.
- Press the menu button to enter the menu interface, turn the adjust dial to mode then press the SET button to enter mode interface.
- Turn the adjust dial to select Manual, press the SET button to enter manual flash setting, then turn the adjust dial to adjust flash output power.
Sl Photocell
In M (manual) flash mode, the flash can function as Sl photocell unit,
workable as a secondary flash. With this function, the flash will fire
synchronously when the main flash fires for the first time, the same effect as
that by the use of wireless triggers. This helps create multiple lighting
effects.
S2 Photocell
In M (manual) flash mode, the flash can also function as S2 photocell unit,
workable as asecondary flash. This is useful when cameras have pre-flash
function. With this function, the flash will ignore a single “pre-flash” from
the main flash and will only fire in response to the second, actual flash from
the main unit.
Note: Sl /S2 photocell is only available in M (manual) flash mode.
Multi Flash Mode
With multi flash, a rapid series of flashes is fired. It can be used to
capture multiple images of a moving subject, within a flash output power
adJustable from 1 /256 to 1 /1 or from 2.0 to 8.0. You can set the flash
frequency (number of flashes per sec. expressed as Hz), the number of flashes,
and the flash output.
- Press the menu button to enter the menu interface, turn the adjust dial to mode then press the SET button to enter the mode interface.
- Turn the adjust dial to select Multi, press the SET button to enter multi-flash setting, then turn the adjust the dial to adjust flash output power. Press the SET button to select number of flashes or flash frequency (Hz), then turn the adjust dial to adjust parameters respectively.
- Number of flashes: 1-90
Flash frequency (Hz): 1-99
Calculating the Shutter Speed
During multi flash, the shutter remains open until the firing stops. Use the
formula below to calculate the shutter speed and set it with the camera.
Number of Flashes /Flash Frequency= Shutter Speed
For example, if the number of flashes is 1 0 and theflash frequency is 5Hz,
the shutter speed should be at least 2 seconds.
Note : To avoid overheating and deteriorating the flash head, do not use
multi flash more than l O times in succession. After l 0 times, allow the
camera flash to rest for at least 15 minutes. If you try to use the multi
flash more than l O times in succession, the firing might stop automatically
to protect the flash head. If this happens, allow at least 15 minutes’ rest
for the camera flash.
Auto Flash Mode
- Press the menu button to enter the menu interface, turn the adjust dial to mode then press the SET button to enter mode interface.
- Turn the adjust dial to select Auto, press the SET button to enter auto flash setting, then turn the adJust dial to adJust the aperture (F value) and ISO. The practical table of this mode refers to the above “touch screen instructions” section.
Note: Using an extra long lens may affect the auto mode output.
TTL Flash Mode
This TTL auto flash mode only supports be used as a receiver, and can be
controlled by main flash unit (sold separately) with wireless transmitting
function.
- Press the menu button to enter the menu interface, turn the adjust dial to mode then press the SET button to enter mode interface.
- Turn the adjust dial to select TTL, press the SET button to enter TTL auto-flash interface.
Note : This mode is only available when the wireless function is turned on.
H High-Speed Sync
High-speed sync (FP flash) enables the flash to synchronize with all camera
shutter speeds. This is convenient when you want to use aperture priority for
fill-flash portraits.
High-speed sync is only available in a receiver unit by setting on a 2.4G
wireless flash trigger, and only supports manual and TTL modes.The flash
output is adjustable from 7 /64 to 7 /7 full power or from 4.0 to 7 O full
power with 0.7 increment each step.
Note :
With high-speed sync, the faster the shutter speed, the shorter the effective
flash range.
Multi flash mode cannot be set in high-speed sync mode. Over-temperature
protection may be activated after consecutive high-speed sync flashes.
Wireless
Lux Master is equipped with 2.4G wireless receiving function, signals from
wireless transmitting flashes can be received
-
Press the menu button to enter the menu interface, turn the adjust dial to wireless then press the SET button to enter wireless interface.Turn the adjust dial to select among wireless switch, CH, GR, ID, their respective parameters, or wireless sync. Press the SET button to enter the desired interface, then turn the adjust dial to adjust the parameters. CH: 7-32
GR: A, B, C, D, E
ID: OFF, 7 -99 -
Turn the adjust dial to select among wireless switch, CH, GR, ID, their respective parameters, or wireless sync. Press the SET button to enter the desired interface, then turn the adjust dial to adjust the parameters.
CH: 7-32
GR: A, B, C, D, E
ID: OFF, 7 -99
Setting
Press the menu button to enter the menu interface, turn the adjust dial to
setting then press the SET button to enter the setting interface. There are 9
setting options in total.
Turn the adjust dial to select among 9 setting options, press SET button to
enter the desired setting interface, then turn the adjust dial to adjust the
parameters, the details of which refer to the table
in the above “touch screen instruction” section.
Over-Temperature Protection
To avoid overheating and deteriorating the flash head, the inner over-
temperature protection function may be activated and charging turns slow if
you fire plenty of continuous flashes. If this occurs, allow a rest time of
about 10 minutes, and the flash unit will then return to normal.
The< > will be shown on the display if the inner overtemperature protection
function is activated.
Other Protections
The system provides real-time protection to secure the device and your safety.
The following lists prompts for your reference:
Prompts on LCD Panel | Meaning |
---|---|
El | A failure occurs on the recycling system so that the flash cannot |
fire.
Please restart the flash unit. If the problem still exists, please send this product to a maintenance center.
E3| The voltage on two outlets of the flash tube is too high. Please send this product to a maintenance center.
Number of flashes that will activate over-temperature protection
Flash Output Power | Number of Flashes |
---|---|
1/1 | 50 |
1/2 | 75 |
1/4 | 90 |
Ml | 150 |
1/16 | 200 |
l!l2 | 260 |
480 | |
--- | --- |
1/128 | 1100 |
1/256 | 1100 |
Number of flashes that will activate over-temperature protection in HSS mode.
Flash Output Power | Number of Flashes |
---|---|
1/1 | |
1/2 | 55 |
1/4 | 75 |
116 | 80 |
1/16 | 80 |
1,32 | 80 |
1/64 | 80 |
1/128 | 80 |
1/256 | 80 |
Note : HSS is only available in separately sold flash triggers.
Technical Data
Model | LuxMaster |
---|---|
GN ( 1/1 step) | GN25 ( 1S07 00,in meters) |
Lithium Battery Parameters | DC7.2V,2980mAh,27.456Wh |
Input Parameters | SY= ‘2A |
Charging Time | a 2h(5V/2A) |
CCT of Flash Head | 6200K± 200K |
Flash Output Power in MMode | 1/1-1/256 ( with +O.1 increment each step ) or 10 |
-2.0 ( with +0.1 increment each step )
A (Auto) FlashMode| Parameters of cameras are F2.8 and 1S0100 by default
Photocell| S1 Photocell /S2 Photocell
2.4G Wireless Channels| 1-32
2.4G Groups| A,B,C,D,E
2.4G Wireless ID| OFF, l -99
2.4G Wireless Transmission Distance| Max. lDOrn
SyncMode
| First-curtain sync, Second -curtain sync, High-speed sync (available in separately
sold flash trigge)r
Flash Head Rotatable Angle| 0°– 90 ° ( Four angles with +30 ° increment each )
Working Environment Temperature| -lO”C ~50″C
Recycle Time ( 1/l step)| “‘1.8s
Full Power Flash Times ( 1/l step)| ,::,450
Battery Charging Temperature| 0°C- 45°C
Sync Triggering| Sync cord
Dimension (with reflector)| “‘5.51’ 10.24′ 3.90’
Net Weight (with reflector)| • 470g
Specifications and data may subject to changes without notice.
Troubleshooting
Please refer to the guide table below when problems occur.
Problem | Possible Reasons | Solution |
---|
Flash does not fire
|
Triggering cable not properly connected
| Check that both ends of the triggering cable are plugged into the camera and flash sync holes
respectively.
Power down automatically| The screen sleep function is on| Press any button to wake cp
Can not boot up
| Battery runs out or damages| Please charge or replace
the battery,or contact the after-sales.
Flash does not fire as a receiver unit
| The receiver ‘s flash group is incorrect. For example, group B of the transmitter is off but the receiver is set
as group B
| Set the flash group of receiver correctly
The channels of the transmitter and receiver are inconsistent
| Please set the channels of transmitter and receiver to the same,e.g.,set the channel of transmitter to 01,and receiver’s to 01 as
well.
The receiver is out of the transmission distance of the transmitter
| Please set the receiver within the transmission distance of the transmitter (refer to its instruction
manual)
The transmitter and receiver are too close for transmission.| Please set the triggering distance of the transmitter (refer to its instruction
manual).
device stuck,no respoose to button or touching
operations.
|
device software failure
| Press the test button and SET button at the same time to forced shutdown, and then reboot to check
if it is normal
Note: The transmitter mentioned above is separately sold, which refers to flashes equipped with wireless transmission function, so the guide table is for reference only, please contact Godox’s after-sales in time in case of unsolved problems.
Firmware Upgrade
- This product supports firmware upgrade through the USB-C port, please use USB-C cable (sold separately).
- As the firmware upgrade needs the support of Godox G3 software, please download and install the “Godox G3 firmware upgrade software” from our official website https://www.godox.com before upgrading. Then, choose the related firmware file.
- Please refer to the latest electronic version of the instruction manual.
Upgrading Operation: press “Upgrade”, press “Yes” to enter “Upgrade” or press “No” to cancel upgrading.
Note : Please use the Godox G3_Vl .1 or above firmware version, and refer to the latest electronic version of instruction manual.
The Reason & Solution of Not **Triggering in Godox 2.4G Wireless**
-
Disturbed by the 2.4G signal in outer environment (e.g. wireless base station, 2.4G wifi router, Bluetooth, etc.)
—> To adjust the channel CH setting on the flash trigger {add 1 O+ channels) and use a channel which is not disturbed. Or turn off the other 2.4G equipment in working. -
Please make sure that whether the flash has finished its recycle or caught up with the continuous shooting speed or not (the flash ready indicator is lightened) and the flash is not under the state of over-heat protection or other abnormal situations.
—> Please downgrade the flash power output. If the flash is in TTL rnode, please try to change it to M rnode (a preflash is needed in TTL rnode). -
Whether the distance between the flash trigger and the flash is too close or not ( < 0.5m).
—> Please set the triggering distance of the transmitter (refer to its instruction manual). -
Whether the flash trigger and the receiver end equipment are in the low battery states or not
—> Please replace the battery.
Maintenance
- Shut down the device irnrnediately should abnormal operation be detected.
- Avoid sudden impacts and the product should be dedusted regularly.
- It is normal for the flash tube to be warm when in use. Avoid continuous flashes if unnecessary.
- Maintenance of the flash must be performed by our authorized maintenance department which can provide original accessories.
- This product, except for consumables e.g. flash tube, is supported with a one-year warranty.
- Unauthorized service will void the warranty.
- If the product had failures or was wetted, do not use it until it is repaired by professionals.
- Changes made to the specifications or designs may not be reflected in this manual.
FCC Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
- This device may not cause harmful interference, and
- this device must accept any interference received, including interference that may cause undesired operation.
Any Changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
Note : This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates uses and
can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
- Consult the dealer or an experienced radio/lV technician for help.
The device has been evaluated to meet general RF exposure requirements.
The device can be used in portable exposure conditions without restriction.
Warning
Operating frequency:2412.99MHz – 2464.49MHz (only receive)
Declaration of Conformity
GODOX Photo Equipment Co.,Ltd. hereby declares that this equipment comply with
the essential requirements and other relevant provisions of Directive
2014/53/EU. By Article 10(2) and Article 10(1 O), this product is allowed to
be used in all EU member states.For more information of Doc, Please click this
web link: https://www.godox.com/eu-declaration-of-conformity/ The device
complies with RF specifications when the device used at 0mm from your body.
Warranty
Dear customers, as this warranty card is an important certificate to apply for our maintenance service, please fill in the following form in coordination with the seller and keep it. Thank you!
Product Model Information | Product Code Number |
---|---|
Customer Information | Name |
Address
Seller Information
| Name
Contact Number
Address
Date of Sale
Note:
Note : This form shall be sealed by the seller.
Applicable Products
The document applies to the products listed on the Product Maintenance Information (see below for further information). Other products or accessories (e.g. promotional items. giveaways and additional accessories attached.etc.) are not included in this warranty scope.
Warranty Period
The warranty period of products and accessories is implemented according to
the relevant Product Maintenance Information. The warranty period is
calculated from the day
(purchase date) when the product is bought for the first time.And the purchase
date is considered as the date registered onthe warranty card when buying the
product.
How to Get the Maintenance Service
If maintenance service is needed, you can directly contact the product
distributor or authorized service institutions. You can also contact the Godox
after-sale service call and we will offer you service. When applying for
maintenance service, you should provide valid warranty card. If you cannot
provide valid warranty card, we may offer you maintenance service once
confirmed that the product or accessory is involved in the maintenance
scope,but that shall not be considered as our obligation.
Inapplicable Cases
The guarantee and service offered by this document are not applicable in the
following cases: (i) The product or accessory has expired its warranty period;
@ Breakage or damage caused by inappropriate usage, maintenance or
preservation, such as improper packing, improper usage, improper plugging
in/out external equipment, falling off or squeezing by external force,
contacting or exposing to the improper temperature, solvent, acid, base,
flooding and damp environments, etc; Breakage or damage caused by non-
authorized institution or staff in the process of installation, maintenance,
alternation, addition and detachment; © The original identifying information
of product or accessory is modified, alternated, or removed; ® No valid
warranty card; @ Breakage or damage caused by using illegally authorized,
nonstandard or non-public released software; (Z) Breakage or damage caused by
force majeure or accident; @ Breakage or damage that could not be attributed
to the product itself. Once met these situations above, you should seek
solutions from the related responsible parties and Godox assumes no
responsibility. The damage caused by parts, accessories and software that
beyond the warranty period or scope is not included in our maintenance scope.
The normal discoloration, abrasion and consumption are not the breakage
within the maintenance scope.
Maintenance and Service
Support Information
The warranty period and service types of products are implemented according to
the following Product Maintenance Information:
Product Type | Name | Maintenance Period(month) | Warranty Service Type |
---|---|---|---|
Parts | Circuit Board | 12 | Customer sends the product to designated site |
Battery | 3 | Customer sends the product to designated site | |
Electrical parts e.g.battery charger, etc. | 12 | Customer sends the product to |
designated site
Other
Items
| Flash tube, modeling lamp, lamp body, lamp cover, locking device, package,
etc.
| NO| Without warranty
Godox After-sale Service Call +86-755-29609320(8062)
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