mirabella genio I004774 WiFi Smart Camera User Guide
- June 9, 2024
- Mirabella genio
Table of Contents
mirabella genio I004774 WiFi Smart Camera
Package contents
Description
- Microphone
- Indicator light
- Camera lens
- Type-C USB (DC 5V/1A)
- Reset: Press and hold the ‘reset’ for 5 seconds to reset the device
- Speaker
- Hole for wall hanging
- Micro SD card slot (supports local SD card storage, max. 128GB FAT32 only)
Connection Preparation
It is important that your phone is connected to a 2.4Ghz Wi-Fi and not to a 5GHz network. To verify your mobile device is set to a 2.4Ghz Wi-Fi network, navigate to the Settings menu and click on Wi-Fi. In this menu you will see all the available networks in your area. Locate the SSID (the name of your network) and ensure that the Wi-Fi SSID does not end with a 5G / 5GHz.
Check that you have a strong Wi-Fi signal (at least two bars) in the location
where the
smart camera is to be installed.
If you don’t have at least two bars signal on your phone, then you may need to
reconsider relocating the camera to a different location or obtain a Wi-Fi
extender to boost the Wi-Fi signal strength. Install the Mirabella APP and
register Account To access your camera and it’s functions download the
“Mirabella Genio” APP to your smartphone from the App Store or Google Play
then add your device to the APP.
Insert a Micro SD card
Please note that the camera will work without an SD card, but it will not be
able to record any footage.Insert the Micro SD card gently into the SD card
slot. Please pay attention to the direction of the Micro SD card. Do not force
it inside. Micro SD card size needs to be between 8GB and 128Gb, FAT32 format
only, This camera doesn’t support NTFS file system.
Pairing the camera using Mirabella Genio App
-
Power on the camera and wait for the indicator light to start blinking RED rapidly,
(1 blink every second ) if it fails to blink, use the reset pin provided and insert into the reset port and hold until you hear an audible sound, the camera is now ready to pair. -
Check your mobile phone is connected to the 2.4Ghz Wi-Fi network, (Wi-Fi name should not end with -5G).
-
Open the Mirabella Genio APP, tap on blue “+” icon, then choose add device, then select Security & Sensor and select your camera from the list.
-
Confirm that the LED indicator light is still blinking rapidly red, tap “confirm red indicator blinking rapidly”, then tap “next” and enter your home network 2.4GHz Wi-Fi name and password.
- Tap next and the QR code will appear on your phone screen, place this QR code in front of the camera at approximate 15-20cm, until you hear a sound,
- Tap on “Beeped/Indicator switched” It will then start to connect your device. (refer to the 1st & 2nd images).
- Once the countdown ends, the Camera has now successfully been paired to your APP. Please refer to the FAQ section for troubleshooting if this method does not connect.
- If somehow the QR code method does not work , please reset and retry using the EZ method.
FAQ
Q. LED indicator is not blinking rapidly as per APP screen
A. Power off the camera, wait for 20 sec, depress the reset button until you
hear a sound, then release the button, wait for another 30-40 sec until the
light starts to blink red rapidly again (1 blink every second).
Q. Camera doesn’t scan the QR code
A. Please ensure camera is in the pairing mode, indicator light is blinking
red rapidly as per the APP screen, if you are unsure, please simply reset it.
Q. I am using Telstra NBN, I disabled the 5Ghz and still can’t get it to
pair?
A. Please follow the Guest Network paring instructions at
https://mirabellagenio.net.au/faqs
Q: Camera will not connect to my Wi-Fi network
A: Make sure the Wi-Fi network is a 2.4GHz network, device will not connect to
a 5GHz network.Also make sure your Wi-Fi name has no space, your Wi-Fi network
password is case sensitive, make sure you are entering it correctly. Refer to
our website’s FAQ and check for your router Is listed as some routers are set
up differently.
Q: The camera is off-line
A: There could be a temporary issue with your internet connection (e.g.,
service disruption). Please try again in a few minutes. Make sure your Wi-Fi
router is turned On. Make sure the camera is getting a good signal from your
Wi-Fi router. Use your phone to check range, it is recommended to have at
least 2 signal bars showing proper connection.
Q: How to reset the camera to renter pairing mode?
A: Press and hold reset button (see Product Details section) until you hear an
audible tone.
Q: Live video stream is slow to load
A: Camera streaming issues may be caused by any of the following: Your phone’s
cellular connection, which relies on mobile overage.Limited internet bandwidth
at home, for example, other video streaming services running at the same time
on your network can cause congestion slowing down the internet upload and
download speeds.Wi-Fi reception may not be stable or work reliably if the
camera’s Wi-Fi signal strength is less than 2 signal bars. You may need to
install a Wi-Fi repeater
or extender to boost the Wi-Fi signal.
Q: The camera is not recording?
A: Make sure that the microSD card is installed correctly. To confirm the
camera is recognizing the microSD card, go to storage Settings in the Settings
menu and make sure the microSD Card capacity shows Total capacity, Used and
Free space. If this does not appear you may consider reformatting the microSD
card.
WARNING:
Reformatting microSD card will delete all videos stored on card. Once SD card
is formatted, your recordings will be stored on the card and can be accessed
via the playback button.
Q: What happens when the microSD card reaches full capacity?
A: Once the microSD card reaches full capacity, new videos will start
rewriting (deleting) over the oldest videos.
Q: Why I can’t get the notifications with my cell phone App?
A: Confirm that the App has been running on the phone, and the relevant
reminder function has been opened; Message notification and authority
confirmation in the mobile phone system have been enabled.
How to connect camera to another router
Go to the camera settings page, look for “remove device” Remove it and reset
the camera, pair it again to the new router through the app.
Poor performance takes a long time to load the live footage
Please check the Wi-Fi signal, if it is less than 60%, you will need to
consider changing the camera location or purchasing a Wi-Fi extender to boost
the signal. The camera went offline and doesn’t reconnect back online by
itself Go the camera’ settings page, look for “remove device” Remove it and
reset the camera and pair it again through the app.
Followed the pairing process but still receive the error Cannot find
Device
Manually disable the 5Ghz Wi-Fi signal on the router setting Ensure that the
2.4 GHz Wi-Fi signal is on.Ensure the indicator light is blinking RED rapidly
as per the APP screen (1 blink per second) Please check you have entered the
correct 2.4Ghz Wi-Fi SSID and password
I am using Telstra NBN, I disabled 5Ghz and I still cannot get it to pair
Please follow the Guest Network paring instructions on
https://mirabellagenio.net.au/faqs If you have done all of the above, ensure
that 5Ghz is disabled.
How to turn on or turn off movement notification
- On the Genio APP home screen, Tap on Me -> Settings -> App Notification -> turn on/off Enable notifications On the iphone, Settings -> Notifications -> turn on/off Allow Notifications for the Mirabella Genio app
For multiple camera setups, change camera view or arrange device set-up
sequences and manage rooms
On the genio APP home screen, tap on the top right corner, to access these
options, tap on V to switch below rooms. Tap on x to exit this mode
Need more help or need further technical assistance from Mirabella
engineer
On the genio APP home screen, tap on, Me, -> FAQ & Feedback -> Report issue
Fill the fault information or suggestion for the APP/product, then submit
Remember the performance of your Wi-Fi camera is relies heavily on the performance of your router, If you are using Telstra NBN or a dual-band router, you must disable the 5GHz Wi-Fi in order to makea successful connection and for best overall performance, as MOST smart products in Australia only work on the 2.4Ghz signal.All trademarks are used for reference purposes only. Made in China ANKO, HOME&CO AND AUDIOSONIC® ARE TRADEMARKS OF KMART AUSTRLIA LIMITED.
MIRABELLA INTERNATIONAL PTY LTD
1 MIRABELLA DRIVE, TULLMARINE, VIC, AUSTRALIA 3043 TOLL FREE: 1800 636 528,
www.mirabellagenio.com.au