Mirabella Genio App User Guide
- June 5, 2024
- Mirabella genio
Table of Contents
Mirabella Genio App
Connection Preparation
Your phone must be connected to 2.4Ghz Wi-Fi and not the 5GHz, 
To verify your mobile phone is connected a 2.4Ghz Wi-Fi network, navigate to
the Setting menu and click on Wi-Fi. In this menu you will see all detectable
networks in your area. Locate the SSID for your network, select a Wi-Fi SSID
that doesn’t end with 5GHz.
Check you have a strong Wi-Fi signal (at least two bars) in the location where
the smart device is installed. If you don’t have at
least two bars signal on your phone, then you may need to reconsider the
location or get a Wi-Fi extender to boost the Wi-Fi signal strength.
If you have dual band router but you don’t see two Wi-Fi name SSIDs, one with 5G and one without 5G, you MUST log in to the router and manually disable the 5Ghz Wi-Fi signal if you’re having connection issues. Please contact your internet provider on how to disable 5Ghz Wi-Fi for your router.
Install the APP and register your Account
For the best experience, download the “Mirabella Genio” APP to your smartphone from App Store or Google Play, the APP icon will be displayed after installed successfully
Bluetooth Pairing (BK method)
Our latest genio smart Wi-Fi Products has the Bluetooth pairing assistant function, to make the pairing even easier than before, to take advantage of this function, please turn ON the Bluetooth function on your phone,
- Press and hold the ON/OFF switch, until the indicator light start to blinking (can be either fast or slow blinking)
- open Mirabella genio APP, tap on + , Genio App will automatically find the device that is ready to pair, follow the below steps to pair the plug into your APP, please make sure you are using the 2.4Ghz Wi-Fi name and password, do not use the Wi-Fi Name that end with —-5G Below shows the example of the smart bulbs when using BK method
If BK method doesn’t work for you, please Turn OFF the Bluetooth on your phone, then re-try the EZ method or AP method(recommended method for NBN users) listed below
Pairing using EZ method (when the indicator light is fast blinking)
-
Press and hold the ON/OFF switch, until the indicator light starts to blinking rapidly (2 blinks per second)
-
Open Mirabella Genio APP, tap on +, then choose Electrical -> Genio Smart Plug
-
Follow the APP’s instructions carefully to complete the network pairing process. Please make sure you are using the 2.4Ghz Wi-Fi name and password.
if the fast blinking method (EZ method, mentioned above) still doesn’t work, please try the slow blinking (AP method) below. Pairing using AP method (recommended method for NBN users) -
Press and hold the ON/OFF switch, until the indicator light start to blinking rapidly (2 blinks per second)
-
Now let go of the finger, press and hold the ON/OFF switch again, until the indicator light becomes slowly blinking (1 blink every 2 seconds) then let go of the finger
Open Mirabella Genio APP, tap on +, then choose Electrical -> Genio Smart
Plug, follow the APP;s instruction but this time on the reset the device first
screen tap on EZ mode in the Top right hand corner just below the battery
image , select AP Mode (refer to the 1st and 2nd image below)
Now Confirm indicator slowly blinking (refer to image 3), hit Next, then Go to
connect and connect to Wi-Fi named 
SmartLife_XXXX
Note: If you fail to see Wi-Fi name beginning with the word
SmartLife_XXXX, your device is not slowly blinking, your device are not in the
slow blinking AP mode, please reset and retry
After connected to SmartLife_XXXX, return to Mirabella Genio, APP will commence the pairing countdown process
| Please pay attention to the screen to determent the cause of time-out error
If the indicator light never stops blinking, there could be an issue with the phone setting or router setting
if light does stop blinking, but unable progress to “register on cloud” it indicates a communication error with your router to our cloud service (need to change router setting, disable the 5Ghz)
| please check and ensure
1. You enter the correct 2.4Ghz Wi-Fi name and password
2. Your smart device is in a location with good Wi-Fi signal coverage
3. 5Ghz Wi-Fi signal is turned off on the router
4.If you are using IOS 14, please ensure “local network” permission is turned on for Genio App
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After plug is successfully paired on the APP, tap on the or … icon to access
plug’s setting, including grouping the plugs or sharing the control of the
plug with other Genio user
Remember the performance of Wi-Fi smart device is depended on the performance
of your router and Wi-Fi, before considering buying new router or Wi-Fi
extender or ring for technical help, please google topic such as
“Improving WiFi Signal and Changing Channels” and try the settings suggested.
For Telstra NBN or dual-band router only broadcast one Wi-Fi name , you may
have manually disable the 5Ghz Wi-Fi singal for successful connection and for
best overall performance.
Please go to https://mirabellagenio.net.au/faqs for more connection FAQ
FAQ
Device went offline and doesn’t reconnect back online by itself?
Go the device’ settings page (pencil or … icon), look for “remove device”
Remove it and reset the device and pair it again through the app.
How to re-connect a smart device to new Wi-Fi Network?
Go the device settings page (pencil or … icon), look for “remove device”
Remove it then reset and pair it again through the app.
What other method can I try if none of the above worked?
If you using an android phone please Try use an iPad or iPhone to pair it.
What is the meaning of the different LED indicator light ?
Blue = plug is on, but without network connection
Red = plug is off and with network connection
purple (mix of blue and red) = plug is on and with network connection
Mirabella International Pty Ltd
1 Mirabella Drive Tullamarine VIC. 3043 Australia t: 1800 636 528
e: genio@mirabella.com.au
Read User Manual Online (PDF format)
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