ICI APEX 200 Compact Thermal Imaging Fixed Camera User Manual
- September 17, 2024
- ICI
Table of Contents
- ICI APEX 200 Compact Thermal Imaging Fixed Camera
- Disclaimers
- User Notice
- Safety Information
- Technical Specifications
- Package Includes
- Structure
- Quick Start Instructions
- Operation Instructions
- Protocols
- Cleaning and Maintenance
- Troubleshooting
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
ICI APEX 200 Compact Thermal Imaging Fixed Camera
Revision History
- 05.2022-001
- Document created
- 08.2022-001
- Updated Quick Start Instructions
- 12.2022-001
- Updated specifications
Disclaimers
Terms and Conditions
Warranty Terms and Condition of Sale are made available online at:
https://infraredcameras.com/support/terms-and-conditions-of-sale/
U.S. Government Regulations
This product may be subject to U.S. Export Regulations. Please send any
inquiries to support@infraredcameras.com
Copyright
2021, Infrared Cameras, Inc. All rights reserved worldwide. No parts of the
software including source code may be reproduced, transmitted, transcribed or
translated into any language or computer language in any form or by any means,
electronic, magnetic, optical, manual or otherwise, without the prior written
permission of Infrared Cameras, Inc. The documentation must not, in whole or
part, be copied, photocopied, reproduced, translated or transmitted to any
electronic medium or machine-readable form without prior consent, in writing,
from Infrared Cameras, Inc. Names and marks appearing on the products herein
are either registered trademarks or trademarks of Infrared Cameras, Inc.
and/or its subsidiaries. All other trademarks, trade names or company names
referenced herein are used for identification only and are the property of
their respective owners.
Quality Assurance
Infrared Cameras, Inc. is committed to a policy of continuous development;
therefore we reserve the right to make changes and improvements on any ofthe
products without prior notice.
Customer Help
- For customer help, visit: https://infraredcameras.com/support/
- E-mail:support@infraredcameras.com.
User Notice
Calibration
Annual calibration of the thermal camera is recommended. Contact customer
service to schedule maintenance.
Accuracy
For very accurate results, we recommend that you wait a minimum of 5 minutes
after you have started the camera before measuring a temperature.
Cybersecurity
After the products are connected to the Internet, they may face risks
including but not limited to network attacks, hacker attacks, virus
infections, etc. The company will not be responsible for the abnormal
operation of the products and any loss or liability caused therefrom shall be
at your own risk.
Disposal of Electronic Waste
Electrical and electronic equipment (EEE) contains materials, components and
substances that may be hazardous and present a risk to human health and the
environment when waste electrical and electronic equipment (WEEE) is not
handled correctly. Equipment marked with the below crossed-out wheeled bin is
electrical and electronic equipment. The crossed-out wheeled bin symbol
indicates that waste electrical and electronic equipment should not be
discarded together with unseparated household waste, but must be collected
separately. All local authorities have established collection schemes under
which residents can dispose of equipment at a recycling center or other
collection points, or WEEE will be collected directly from households. More
detailed information is available from the administration of the relevant
local authority. Always dispose of waste in accordance with local, state, and
federal regulations.
Intended Use
APEX 200 & APEX 300 cameras are used for surface temperature assessment of
energy emitted from the first 1/1000th of an inch of a subject. Environment of
use: industrial and petrochemical buildings, electrical plants, security
rooms, science labs, animal reserves as well as environmental conservatories,
and aerial integrations, among others. You agree that this product is for
civilian use only, and shall not use applications that may infringe the rights
of third parties, medical and safety devices, or other applications where
product failure may lead to life-threatening or personal injury, as well as
weapons of mass destruction, chemical and biological weapons, nuclear
explosions, unsafe use of nuclear energy, dangerous or humanitarian purposes.
Any loss or liability caused therefrom shall be at your own risk.
Manual Update
The user manual will be updated from time to time. To access the latest
manuals, translations of manuals, and notifications, go
to:https://infraredcameras.com/product-resources/
The manufacturer reserves the
right to alter the specifications of the product without prior notification.
The manufacturer allows himself the right to modify without any preliminary
opinion the technical specifications of the product.
Scope of Application
Infrared Cameras, Inc. issues generic manuals that cover several cameras
within a model line. This means that this manual may contain descriptions and
explanations that do not apply to your particular camera model. This manual
may contain technical inaccuracies or typographical errors.
Authoritative Versions
The authoritative version of this publication is English. In the event of
divergences due to translation errors, the English text has precedence. Any
late changes are first implemented in English. Other languages may or may not
be available.
Training
To read about infrared training, visit:
Safety Information
- Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
- To prevent eye damage and personal injury, do not look into the laser. Do not point the laser directly at people or animals or indirectly off reflective surfaces.
- Do not disassemble or modify the thermal device.
- Do not point the imager (with or without the lens cover) at intensive energy sources, e.g. devices that emit laser radiation, or the sun. This can affect the accuracy of the camera, and cause damage to the detector.
- Do not use the imager in temperatures higher than 50 °C (122 °F) or lower than -10 °C (14 °F). High/low temperatures can cause damage to the device.
- Always charge the battery in the special temperature range. The temperature range to charge the battery is 0 °C to 40 °C (32 °F to 104 °F). Charging the battery at temperatures outside this range can cause the battery to become hot or explode. It can also decrease the performance or the life cycle of the battery.
- Do not continue to charge the battery if it does not become charged in the specified charging time. If you continue to charge the battery, it can become hot and cause an explosion or ignition. Injury to persons can occur.
- Do not attach the batteries directly to a car’s cigarette lighter socket. Using the incorrect equipment can cause the battery to become hot or cause an explosion.
- Only use the correct equipment to discharge the battery. Using the incorrect equipment can decrease the performance or the life cycle of the battery. Using the incorrect equipment can cause the battery to become hot or cause an explosion.
- Do not connect the positive terminal and the negative terminal of the battery to each other with a metal object (such as wire). Damage to the batteries can occur.
- The battery contains safety and protection devices which, if they become damaged, can cause the battery to become hot, or cause an explosion or an ignition.
- Do not put holes in the battery with objects. Damage to the battery may occur.
- Do not hit the battery with a hammer or apply strong impacts or electric shocks to it. Damage to the battery may occur.
- Do not put the battery in or near a fire, stove, or other high-temperature locations. Damage or ignition of the battery may occur.
- Do not put the battery in direct sunlight or other high-temperature locations. Damage or ignition of the battery may occur.
- Do not solder directly onto the battery. Damage to the battery may occur.
- Do not get water or salt water on the battery or device or permit the device or battery to get wet. Damage to the battery may occur.
- Remove any water or moisture on the battery before you install it. Damage to the battery may occur.
- If there is a leak from the battery and the fluid gets into the eyes, do not rub the eyes. Flush well with water and immediately get medical care.
- Always dispose of batteries by local, state, and federal regulations.
- Do not use the battery if, when used, charged, or placed in storage, there is an unusual smell from the battery, the battery feels hot, changes color, changes shape, or is in an unusual condition. Speak with a sales office if one or more of these problems occur.
- Clean the case with a damp cloth and a weak soap solution. Do not use abrasives, isopropyl alcohol, or solvents to clean the case or lens/screen.
- Be careful when cleaning the infrared lens. Do not clean the infrared lens too vigorously. This can damage the anti-reflective coating.
- Avoid condensation. Taking the imager from cold to hot will cause condensation in the thermal imager. To protect the imager, power on the device and wait until it becomes warm enough for the condensation to evaporate.
- Keep devices out of reach of children.
- Storage: If you do not use the imager for a long period the device in a cool and dry environment. Store the device at an ambient temperature of -40 °C to 70 °C (-40 °F to 158 °F).
THE ENCAPSULATION RATING IS ONLY APPLICABLE WHEN ALL OPENINGS ON THE CAMERA ARE SEALED WITH THEIR CORRECT COVERS, HATCHES, OR CAPS. THIS INCLUDES ANY CONNECTORS. ENCAPSULATION RATING DOES NOT EXTEND TO AFTER-MARKET ATTACHMENTS, WORK PERFORMED BY A THIRD PARTY, OR CUSTOM INSTALLATIONS.
Technical Specifications
Pixel Resolution | 256 x 192 |
---|---|
Accuracy | ± 2°C (± 3.6 °F) or ± 2% |
Temperature Range | -20 °C to 550 °C (-4 °F to 1022 °F) |
Operation Range | -10 °C to 50 °C (14 °F to 122 °F) |
Storage Range | -40 °C to 70°C (-40 °F to 158 °F) |
Detector Array | UFPA (VOx) |
Pixel Pitch | 12 μm |
Focal Length | 3.7 mm |
FOV | 56° x 42° |
Focus | Fixed |
Spectral Band | 8 μm to 14 μm |
Thermal Sensitivity (NETD) | < (40 mK) 0.04 °C at 30 °C (86°F) |
Frame Rate | 30 Hz |
Humidity | 95% non-condensing |
Pixel Operability | > 99 % |
Shock/Vibration | 25 G/2 G |
Dimensions (without lens) | 109 mm x 55.9 mm x 29.5 mm (L x W x D |
± 0.5 mm)
(4.29” x 2.20” x 1.16” (L x W x H ± 0.02”))
Power| DC 12V to 24V, ≤ 2W, PoE support
Weight| 170 g (6 oz)
Interface
| • 8-pin M12 A type connector: including 10M / 100M adaptive RJ-45 Ethernet port, and POE power supply
• 12 pins M12 A type connector: including DC power supply, alarm input, and output
Protocols
| • Network: TCP, UDP, RTSP, HTTP, SMTP
• Interface: ONVIF, GB28181, Modbus TCP, MQTT
Streaming
| • Infrared: up to 4x, max 1024 x 768
• Visible: 1920 x 1080
Video Format| MP4
Image Format| IR JPG (with data) + visible JPG
Image Polarity| 18 options
Image Modes| IR, fusion (ICI Dual Vision), visible, picture-in-
picture, enhanced
Memory| 32 GB, internal
Digital Camera| 2 MP, FOV: 72° x 61°
---|---
IP Rating| IP67
Light| LED
Automatic alarms
Alarm snapshot
FTP file sharing and SMTP email support
Internal non-uniformity correction (NUC)
Remote reset and device reset button
Specifications are subject to change without further notice. Models and accessories are subject to regional market considerations. License procedures may apply. Products described herein may be subject to US Export Regulations. Please refer to support@infraredcameras.com with any questions.
Pixel Resolution | 384 x 288 |
---|---|
Accuracy | ± 2°C (± 3.6 °F) or ± 2% |
Temperature Range | -20°C to 650°C (-4°F to 1202°F) |
Operation Range | -10°C to 50°C (14°F to 122°F) |
Storage Range | -40 °C to 70°C (-40 °F to 158 °F) |
Detector Array | UFPA (VOx) |
Pixel Pitch | 12 μm |
Focal Length | 3.8 mm |
FOV | 68° x 51.8° |
Focus | Fixed |
Spectral Band | 8 μm to 14 μm |
Thermal Sensitivity (NETD) | < (40 mK) 0.04 °C at 30 °C (86°F) |
Frame Rate | 25 Hz |
Humidity | 95% non-condensing |
Pixel Operability | > 99 % |
Shock/Vibration | 25 G/2 G |
Dimensions (without lens) | 109 mm x 58 mm x 31 mm (L x W x D ± |
0.5 mm)
(4.29” x 2.28” x 1.22” (L x W x H ± 0.02”))
Power| DC 12V to 30V, ≤ 2W, PoE support
Weight| 170 g (6 oz)
Interface
| • 8-pin M12 A type connector: including 10M / 100M adaptive RJ-45 Ethernet port, and POE power supply
• 12 pins M12 A type connector: including DC power supply, alarm input, and output
Protocols
| • Network: TCP, UDP, RTSP, HTTP, SMTP
• Interface: ONVIF, GB28181, Modbus TCP, MQTT
Streaming
| • Infrared: up to 1024 x 768
• Visible: 1080P
Video Format| MP4
Image Format| IR JPG (with data) + visible JPG
Image Polarity| 20 options
Image Modes| IR, fusion (ICI Dual Vision), visible, enhanced, side-
by-side visible
Memory| 32 GB, internal
Digital Camera| 2 MP, FOV: 81° x 61°
IP Rating| IP67
Light| LED
---|---
Automatic Alarms
Alarm Snapshot
FTP file sharing and SMTP email support
Internal non-uniformity correction (NUC)
Remote reset and device reset button
Specifications are subject to change without further notice. Models and accessories are subject to regional market considerations. License procedures may apply. Products described herein may be subject to US Export Regulations. Please refer to support@infraredcameras.com with any questions.
Package Includes
ENSURE ALL SYSTEM EQUIPMENT AND COMPONENT ITEMS ARE PRESENT BEFORE BEGINNING INSTALLATION
Structure
Appearance and Definitions of Interface
- LED Flashlight
- Visible Camera
- Germanium Lens
- 8-Pin M12 Connector (Ethernet and PoE cable interface)
- 12-Pin M12 Connector (DC Power supply and alarm input/output)
- Power Indicator
- Network Indicator
- Reset Button
Pin Configuration for Interfaces
Ethernet Pin Configuration (8-pin)
Pin | Configuration | Pin | Configuration |
---|---|---|---|
1 | TX+ | 5 | PD+ |
2 | TX- | 6 | PD+ |
3 | RX+ | 7 | PD- |
4 | RX- | 8 | PD- |
Ethernet Pin Configuration (12-pin)
Pin | Configuration | Pin | Configuration |
---|---|---|---|
1 | Power + | 7 | ALARM_POWER2 |
2 | Power + | 8 | ALARM_OUT2 |
3 | Power Ground | 9 | ALARM_IN+ |
4 | Power Ground | 10 | ALARM_IN- |
5 | ALARM_POWER1 | 11 | NC |
6 | ALARM_OUT1 | 12 | NC |
Quick Start Instructions
Option 1: Rear Housing Installation
USE THE ALIGNMENT GUIDES TO DRILL HOLES FOR SETTING DEVICE SCREWS. DO NOT USE TOO-LONG SCREWS WHEN INSTALLING THE FRONT/REAR MOUNTING BRACKET. USING SCREWS THAT ARE TOO LONG MAY DAMAGE THE THERMAL CAMERA. THE MAXIMUM HOLE DEPTH OF THE FRONT SHELL IS 10 MM (0.4 IN), AND THE MAXIMUM HOLE DEPTH OF THE REAR SHELL IS 4 MM (0.16 IN).
- A. Place the rear-facing alignment guide on the mounting position and drill four Φ2.5 mounting holes according to the markers on the alignment guide
- B. Mount the device with four M2 screws.
THE THERMAL DEVICE WILL ACCUMULATE HEAT DURING OPERATION. ICI RECOMMENDS MOUNTING THE THERMAL DEVICE TO METALLIC OBJECTS AT ITS REAR HOUSING WHICH CAN REDUCE DEVICE HEATING AS WELL AS DECREASE THE TEMPERATURE DRIFT OF THE DETECTOR.
- C. Align the 8-pin connector of the POE Ethernet cable to the 8-pin receptor on the device; then, plug in the cable.
- D. Rotate the securing nut to the right to lock the cable in place. Rotate the securing nut to the left to unlock the cable.
ALIGN THE PINS BEFORE TRYING TO CONNECT THE POE ETHERNET CABLE. DO NOT FORCE THE POE ETHERNET CABLE ONTO THE DEVICE. FORCING THE CABLE ONTO THE DEVICE MAY RESULT IN DAMAGE TO THE PINS. ALTERNATIVELY, POWER CAN BE PROVIDED THROUGH THE 12-PIN CONNECTOR VIA A 12-PIN CABLE (NOT PROVIDED).
- E. Plug the Ethernet end of the POE Ethernet cable into the back of the PoE injector.
- F. Plug the jack end of the power adapter into the front of the PoE injector.
- G. Plug the power adapter into a 110/120V electrical outlet.
- H. Plug one end of the Ethernet cable into the front of the PoE injector.
- I. Plug the other end of the Ethernet cable into the back of the network router.
- J.Power on device.
THE THERMAL IMAGER NEEDS SUFFICIENT WARM-UP TIME FOR THE MOST ACCURATE TEMPERATURE MEASUREMENTS AND BEST IMAGE QUALITY. THIS TIME CAN OFTEN VARY BY ENVIRONMENTAL CONDITIONS. IT IS BEST TO WAIT A MINIMUM OF 10 MINUTES FOR THE DEVICE TO COMPLETELY WARM UP.
- K. Connect to the device through an Internet browser.
Option 2: Front Housing Installation
USE THE ALIGNMENT GUIDES TO DRILL HOLES FOR SETTING DEVICE SCREWS. DO NOT
USE TOO-LONG SCREWS WHEN INSTALLING THE FRONT/REAR MOUNTING BRACKET. USING
SCREWS THAT ARE TOO LONG MAY DAMAGE THE THERMAL CAMERA. THE MAXIMUM HOLE DEPTH
OF THE FRONT SHELL IS 10 MM (0.4 IN), AND THE MAXIMUM HOLE DEPTH OF THE REAR
SHELL IS 4 MM (0.16 IN).
- A. Place the front-facing alignment guide on the mounting position and drill four Φ2.5 mounting holes according to the markers on the alignment guide.
- B.Mount the device with four ST2.2 self-tapping screws.
THE THERMAL DEVICE WILL ACCUMULATE HEAT DURING OPERATION. ICI RECOMMENDS MOUNTING THE THERMAL DEVICE TO METALLIC OBJECTS AT ITS REAR HOUSING WHICH CAN REDUCE DEVICE HEATING AS WELL AS DECREASE THE TEMPERATURE DRIFT OF THE DETECTOR.
- C. Align the 8-pin connector of the POE Ethernet cable to the 8-pin receptor on the device; then, plug in the cable.
- D. Rotate the securing nut to the right to lock the cable in place. Rotate the securing nut to the left to unlock the cable.
ALIGN THE PINS BEFORE TRYING TO CONNECT THE POE ETHERNET CABLE. DO NOT FORCE THE POE ETHERNET CABLE ONTO THE DEVICE. FORCING THE CABLE ONTO THE DEVICE MAY RESULT IN DAMAGE TO THE PINS. ALTERNATIVELY, POWER CAN BE PROVIDED THROUGH THE 12-PIN CONNECTOR VIA A 12-PIN CABLE (NOT PROVIDED).
- E. Plug the Ethernet end of the POE Ethernet cable into the back of the PoE injector.
- F. Plug the jack end of the power adapter into the front of the PoE injector.
- G. Plug the power adapter into a 110/120V electrical outlet.
- H. Plug one end of the Ethernet cable into the front of the PoE injector.
- I. Plug the other end of the Ethernet cable into the back of the network router.
- J. Power on the device.
THE THERMAL IMAGER NEEDS SUFFICIENT WARM-UP TIME FOR THE MOST ACCURATE TEMPERATURE MEASUREMENTS AND THE BEST IMAGE QUALITY. THIS TIME CAN OFTEN VARY BY ENVIRONMENTAL CONDITIONS. IT IS BEST TO WAIT A MINIMUM OF 10 MINUTES FOR THE DEVICE TO COMPLETELY WARM UP.
- K. Connect to the device through an Internet browser.
Operation Instructions
Power On/Off the Device
After installing the thermal camera in the preferred position, use the cable
to connect the thermal camera and the computer as normal. There are two power
supply methods for the APEX 200 & APEX 300:
- Do one of the following:
- Connect the device to the PoE port of the power supply through the 8-pin adapter cable, or
- Connect to a DC power supply through the 12-pin adapter cable.
- Connect the APEX 200 & APEX 300 to the network.
- Power on the device, and wait for 2 minutes. The power indicator light is steady blue when fully powered. The network indicator light flashes green when the network connection is normal.
- Modify the computer network segment (see Section 8-2 Manual IP Address Configuration). Temperature measurement and analysis is most accurate after 30 minutes. Monitoring is available through the computer software (see Chapter 0-0 Software)
THE THERMAL IMAGER NEEDS SUFFICIENT TIME TO WARM UP FOR THE MOST ACCURATE TEMPERATURE MEASUREMENTS AND THE BEST IMAGE QUALITY. THIS TIME CAN OFTEN VARY BY ENVIRONMENTAL CONDITIONS. IT IS BEST TO WAIT A MINIMUM OF 10 MINUTES FOR THE DEVICE TO COMPLETELY WARM UP. AFTER POWERING OFF, WAIT TEN SECONDS BEFORE ATTEMPTING TO POWER THE DEVICE ON AGAIN.
Manual IP Address Configuration
Configure the network to be the same as the thermal camera as follows:
- Connect the device to a network. Follow company security policies when connecting to networks.
- Click the Windows icon.
- Click Settings.
- Click on Network and Internet.
- Click Ethernet.
- Click Change Adapter Options.
- Double-click Ethernet.
- Click Properties.
- Double-click on Internet Protocol Version 4 (TCP/IPV4) Properties.
- Modify the IP address of the computer to match the same network as the device, e.g. 192.168.1.100. The default IP address of the device is 192.168.1.20.
- The Subnet Mask should read 255.255.255.0. If it does not, click in the input box and fill in the correct number.
- Click OK.
- Power on the device.
- Determine if the connection is normal. The host network connection is normal if the power indicator is a constant blue and the network indicator is flashing green.
Alarms
Alarm Input
The device supports 1 active alarm input (photoelectric isolation), and the
input voltage range is 3V ~ 5.5V.
Alarm Output
The device supports 2 alarm outputs (switch value and photoelectric
isolation), 3V ~ 25V DC, maximum 85 m.
APEX 200 & APEX 300 Web Client
ICI’s APEX 200 & APEX 300 Web Client is a comprehensive application software.
It enables users to monitor equipment, collect temperature data, set alarms,
and perform thermal analysis from a single monitoring station. The APEX 200 &
APEX 300 Web Client arrives installed on the device. It is accessible after
connecting to the device through an Internet browser. An Internet connection
is required.
Users must follow their company security policies when connecting to networks.
Recommended System Requirements
- Operating system: Windows XP or above
- Microsoft Visual C++ 2010 or above
- DirectX 11 or above
- Processor: i5 or above
- RAM: 4 GB or above
- Hard Disk: 256 GB or higher with memory disk 2 G or above
- Resolution: 1920 x 1080
Recommended Browser
The Google Chrome is recommended for the web client to run smoothly. Other web
browsers may or may not function properly. GOOGLE CHROME BROWSER IS
RECOMMENDED.
Protocols
Modbus TCP (M12 8-pin)
This device supports Modbus TCP protocol for transmitting temperature
measurement information. An M12 8-pin to RJ45 cable is required when using
this protocol.
IP | Camera IP (default: 192.168.1.20) |
---|---|
Port | 1502 |
Register Address | R/W |
0x0001 | R |
0x0003 | R |
0x0004 | R |
0x0005 | R |
0x0006 | R |
0x0007 | R |
The actual temperature = (register value-2732) / 10.0
0x0009| R| 2| The average temperature of the entire frame
0x000B| R| 2| The lowest temperature of the entire frame
0x000D+N*4
|
R
|
1
| Region attributes:
Bit0: region validness
Bit1~2: region type, box=0, line=1, point=2 Bit3: whether temperature alarm is on Bit4: whether to trigger an alarm
0x000E+N4| R| 1| The highest temperature in the region
0x000F+N4| R| 1| The average temperature in the region
0x0010+N*4| R| 1| The lowest temperature in the region
*N: 0~15
MQTT
The device supports the MQTT protocol, as defined below:
- The server sends the subject.
- Set the configuration MQTT parameters through the software, and enable the MQTT function. The configuration will be valid after saving and restarting. The camera will automatically connect to the MQTT server after restarting.
- The data format is shown on the following pages:
Cleaning and Maintenance
Cleaning the Germanium Lens
Do not use corrosive chemicals on the optical glass components. The germanium
window surface is coated with an anti-reflection coating. Dust, grease, and
fingerprints will produce harmful substances and lead to a decline in
performance, or cause scratches. If dirt is found, please use the following
methods:
- Use a blown balloon or a soft brush to clean the lens surface to avoid dust particles scratching the anti-reflection film on the lens surface during the wiping process.
- Use a soft cotton or microfiber cloth or lens wiping paper and dip in distilled water. Gently wipe the lens surface from the middle to the edge, paying attention to not crack the lens, or use too much liquid. If the lens is still not clean, replace the cloth and repeat the wiping process.
Disinfecting the Camera Surface
Do not use corrosive cleaning solutions on the optical glass components. It is
recommended to disinfect the camera surface regularly with a non-corrosive
sanitizing product. Follow the directions provided by the manufacturer of the
cleaning solution. Adhere to the sanitation protocols and cleaning schedule
set forth by the employer.
Device Calibration
It is recommended to have the device(s) re-calibrated annually. Contact
customer service to schedule maintenance.
Storage
When the equipment is not in use, the device should be placed in a dust-free
and moisture-free environment with a stable temperature and humidity.
- DO NOT USE CORROSIVE CLEANING SOLUTIONS ON THE OPTICAL GLASS COMPONENTS. DISINFECT THE CAMERA SURFACE REGULARLY WITH A NON-CORROSIVE SANITIZING PRODUCT.
- CALIBRATE YOUR DEVICES ANNUALLY. CONTACT CUSTOMER SERVICE TO SCHEDULE MAINTENANCE.
Troubleshooting
If the user encounters any problems while using the imager, refer to the following options. If the problem persists, disconnect the power and contact the customer support department.
The thermal imager does not power on.
- Ensure cables are connected properly
- Check whether the power supply voltage is between 12V to 24V
The thermal imager shuts off unexpectedly
- Ensure cables are connected properly
No thermal image
- Ensure cables are connected properly
- If the lens is foggy, use professional equipment to clean the lens
Unclear or dark visible images
- If the lens is foggy, use professional equipment to clean the lens
Image is stuck
- Ensure cables are connected properly
- Restart the software
Cannot log into the software
- Manually configure the computer address.
- Restart the software
- Contact customer support
Temperature readings are incorrect
- Turn off the device; then, turn it back on
- To ensure the accuracy of temperature measurement, you are recommended to wait for 5 to 10 minutes after turning on the thermal imager and before temperature measurement.
- Ensure the correct temperature range is selected:
- The default temperature range is -40 °C to 150 °C (-40 °F to 302 °F)
- When measuring high temperature objects ensure the temperature range is set to the 100 °C to 800 °C (212 °F to 1472 °F) range
- The device is at proper height
- Ensure the device is in focus
- Adjust emissivity
- Adjust for ambient temperature
- Wait for or perform a manual NUC operation
- Send the device in for recalibration
- Restart the software
About ICI
ICI manufactures complete systems and software. We can provide complete
engineering, software, and OEM solutions. Our Fortune 500 clients rely on us
for infrared equipment and thermography training (which we offer through the
Infrared Training Institute). In addition to providing custom germanium,
silica, and sapphire optics, we also build windows for enclosures, as well as
custom pan and tilt units. We can even provide customizable explosion-proof
systems. Our knowledge and experience stems from years of using infrared
imaging and temperature measurement instruments to provide solutions to:
managers, engineers, scientists, inspectors, and operators in space, power
companies, medical, pulp and paper, food industry, research and development,
and various process industries. You can see our products and services used in
industrial, commercial, and government applications worldwide. Additionally,
our ICI 7320 was awarded “Product of the Month” by NASA*. Originally named
Texas Infrared (still DBA), Infrared Cameras, Inc. has been in business since
March 1995. Thank you for your dedication and continued support.
Infrared Cameras, Inc. 2105 W. Cardinal Dr. Beaumont, TX 77705 Phone: 409-861-0788 Toll Free: 866-861-0788 International: 409-861-0788 Customer Support: support@infraredcameras.com Website: www.infraredcameras.com You may reach a customer care representative by phone or email during regular business hours: Monday – Friday 8:00 AM – 5:00 PM CST.
- Volume 33 No. 2, February 2009 edition of NASA Tech Briefs
References
- Infrared Cameras, Service & Software | ICI Thermal Cameras
- Support | Infrared Cameras Inc
- Sales Terms & Conditions | Infrared Cameras Inc
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