AES GLOBAL Opyn Video Intercom with Keypad Instruction Manual

Opyn Video Intercom with Keypad

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Specifications:

• Product Name: Opyn – IP Intercom with Integrated WiFi

• Max Distance: 100m (320ft) LAN, extendable with ethernet cable
  extender

• Power Input: 24V AC-DC 2 AMP

• Power Consumption: Standby = 170mA, Max = 300mA

• IP Rating: IP54

Product Usage Instructions:

Install Preparation:

1. Mount the antenna high and away from obstructions for optimal
   signal strength.

2. Do not cut or join the antenna cable.

Site Wiring:

• For up to 50m using 2.4GHz, ensure a clear line of sight.
• Further distances can be achieved with advanced equipment.

Power Connection:

• Use the recommended power cable: DC – and DC +
  connections.

• Keep the power supply as close as possible to the device.

Ingress Protection:

• Seal all entry holes to prevent insect issues that may cause
  shorting.

• Follow sealing instructions for maintaining the IP54
  rating.

Earth & Ingress:

• This product must be earthed in specific states for warranty
  qualification.

FAQ:

Q: What should I do if I have slow WiFi signal at the

gate?

A: Use LAN/CAT5 cable for better connectivity.
Ensure a minimum upload speed of 1.5 Mbps for optimal
performance.

Q: What power cable should I use for the unit?

A: Use the specified power cable and keep the
power supply close to the device to avoid technical issues.

Q: How can I prevent technical problems during

installation?

A: Avoid using CAT5 or alarm cables for power
as they may not carry enough power. Follow the installation
instructions carefully.

Q: How do I ensure the quality of the video stream?

A: Higher upload speeds lead to better video
quality. Adjust video stream quality if facing frame drops or slow
performance.

“`

Opyn

– IP Intercom with Integrated WiFi

• ALWAYS TEST THE UNIT ON SITE BEFORE INSTALLATION TO AVOID RESTOCKING FEES *
  Install Preparation
  1

Mount the antenna as high as possible and away from obstructions such as vehicles,
shrubs and trees to maximize signal strength.
Do NOT mount antenna at ground level.

Note: Do not cut or join Antenna cable.

PCB
2

WIFI ­ SMA connection.
SD Card

LAN/POE: RJ45 ­ LAN connection. 48v POE.
Relay ­ NO / COM / NC
DC Power ­ 24V DC 2 AMP

Relay
NC COM NO

1

MAX DISTANCE 100m (320ft) (LAN) This can be extended by using an ethernet cable extender
(purchased separately)
Site Wiring
3

Note: Up to 50m using 2.4GHz with an average home router and clear line of sight.
Further distances can be achieved with advanced additional equipment.

Wi-Fi Antenna (Connect to Main PCB)

PSU Enclosure (Sold Separately)
Power
Power In ­ 24V DC 2 AMP ­ use supply provided for power

Intercom (Install at desired
height)
DC Power Cable
4

24V AC-DC 2 AMP

DC –

DC +

STILL HAVING TROUBLE? Find all of our support options such as Web Chat,
Full Manuals, Customer Helpline and more on our website:
WWW.AESGLOBALONLINE.COM

SITE SURVEY (WiFi)

Mbs

WiFi

I have some WiFi

signal at the gate with

Slow

Fast

my phone! If not,

STOP. Use LAN/CAT5 We recommend a minimum UPLOAD

cable!

speed of 1.5 Mbps!

My WiFi Internet Security is WPA, WPA2, WPA3 or better.

The higher the upload speed the higher the quality of your video stream will be. However, you can adjust the video stream quality should you still find it dropping frames or a little slow.

POWER CABLE

KEEP POWER SUPPLY AS CLOSE AS POSSIBLE.

TIP: Most technical calls received are due to installers using CAT5 or alarm cable

to power the unit.

NEITHER are rated to carry enough power! ( 1.2amp peak )

Please use the following cable:
Up to 2 metres ( 6 feet ) ­ Use minimum 0.5mm2 ( 18 gauge ) Up to 4 metres ( 12 feet ) ­ Use minimum 0.75mm2 ( 16 gauge ) Up to 8 metres ( 24 feet ) ­ Use minimum 1.0mm2 ( 14 gauge )

Power Consumption: Standby = 170mA Max = 300mA

INGRESS PROTECTION
We recommend sealing all entry holes for prevention of insects that can cause issues with a risk of shorting out components.
To maintain the IP54 rating please follow the sealing instructions included. (also available online)

LIGHTNING PRONE AREAS MUST USE SURGE PROTECTION FOR POWER SUPPLY!

NEED MORE ASSISTANCE? +44 (0)288 639 0693
SCAN THIS QR CODE TO BE BROUGHT TO OUR RESOURCES PAGE. VIDEOS | HOW-TO GUIDES | MANUALS | QUICK START GUIDES

Opyn

– IP Intercom with Integrated WiFi

• ALWAYS TEST THE UNIT ON SITE BEFORE INSTALLATION TO AVOID RESTOCKING FEES *
  Install

Attach back box to mounting location using x 4 screws

Once back box secured attach rubber gasket and create opening for wires
Ensure wire connections are in place before securing the front

STILL HAVING TROUBLE? Find all of our support options such as Web Chat,
Full Manuals, Customer Helpline and more on our website:
WWW.AESGLOBALONLINE.COM

Use SMA for WIFI connection or RJ45 for LAN
NC COM NO DC DC +
PSU

POWER CABLE

KEEP POWER SUPPLY AS CLOSE AS POSSIBLE.

TIP: Most technical calls received are due to installers using CAT5 or
alarm cable to power the unit.
NEITHER are rated to carry enough power! ( 1.2amp peak )
Please use the following cable: Up to 2 metres ( 6 feet ) ­ Use minimum 0.5mm2 ( 18 gauge ) Up to 4 metres ( 12 feet ) ­ Use minimum 0.75mm2 ( 16 gauge ) Up to 8 metres ( 24 feet ) ­ Use minimum 1.0mm2 ( 14 gauge )

EARTHING & INGRESS
This product MUST be EARTHED in the following states in order to qualify for manufacturers warranty FL, LA, MS, AR, OK, MO, AL, IL, KY, TN, IN, KS, SC, GA, IA, TX, OH, NC, NE, MD, WV, VA, DE
We recommend sealing all entry holes for prevention of insects that can cause issues with a risk of shorting out components.
To maintain the IP54 rating please follow the sealing instructions included. (also available online)

Before attaching the front, scan or take photo of the “QR Code” for device to app pairing
2

Once complete secure front to back box

Alexa & Google Home Integration
See page 7 for instructions
LIGHTNING PRONE AREAS MUST USE SURGE PROTECTION FOR POWER SUPPLY!
NEED MORE ASSISTANCE? +44 (0)288 639 0693
SCAN THIS QR CODE TO BE BROUGHT TO OUR RESOURCES PAGE. VIDEOS | HOW-TO GUIDES | MANUALS | QUICK START GUIDES

Opyn

– IP Intercom with Integrated WiFi

• ALWAYS TEST THE UNIT ON SITE BEFORE INSTALLATION TO AVOID RESTOCKING FEES *

1

Download the programming/user app. `AES OPYN’

Add Intercom to Device (WIFI)

1

2

System is ready when you can hear a double beep

STILL HAVING TROUBLE? Find all of our support options such as Web Chat,
Full Manuals, Customer Helpline and more on our website:
WWW.AESGLOBALONLINE.COM
Note: Slight differences will be seen between the Android and iOS app versions, any major differences will be highlighted in the screenshots below.
3

App download
Press hotspot button

If first time install or after a factory reset, device will
create a local network on bootup used later in
the setup.

Tip: Existing installs may also create this local network if needed by typing *1920# into the keypad

Open App and add a device

4

5

6

Scan the device QR
code
7

Tip: The QR code can be found on the back of the device.

Ensure local network is
active
3

Select desired network and enter details

Wait for system to bind and connect

Follow the steps provided by the app, such as naming the device and setting the admin password.
Afterwards device should appear online like this.
Tip: If admin password is lost/forgotten only way to reset is to default the system.

Opyn

– IP Intercom with Integrated WiFi

• ALWAYS TEST THE UNIT ON SITE BEFORE INSTALLATION TO AVOID RESTOCKING FEES *

1

Download the programming/user app. `AES OPYN’

Add Intercom to Device (LAN)

1

2

3

4

STILL HAVING TROUBLE? Find all of our support options such as Web Chat,
Full Manuals, Customer Helpline and more on our website:
WWW.AESGLOBALONLINE.COM

Note: Slight differences will be seen between the Android and iOS app versions, any major differences will be highlighted in the screenshots below.

5

6

App download

System is ready when you can hear a double beep

Open App and add a device

Select “Search LAN”

Select your device

Enter device password

Tip: The device UID and password can both be found on the back of device along with the QR code

If LAN connection works you should
see this page. Click “Add”.

Follow the steps provided by the app, such as naming the device and setting the admin password.
Afterwards device should appear online like this.
Tip: If admin password is lost/forgotten only way to reset is to default the system.

Add Keypad or QR Code *The process for creating Keypad or QR codes is the same

1

2

3

4

5

6

7

Select desired number of uses

Select duration of validity

Click the device settings icon from
the app home screen and select
“Settings”.
4

Select “Unlock Settings”

Select Keypad or QR Codes

Click the “+” icon

Select name and relay

Tip: Toggling on the “Unlimited” uses and “Forever” validity will make the
code permanent (24/7)

Opyn

– IP Intercom with Integrated WiFi

• ALWAYS TEST THE UNIT ON SITE BEFORE INSTALLATION TO AVOID RESTOCKING FEES *
  Download the programming/user app. `AES OPYN’

Test Keypad Code

Hold Open Relay

1

2

STILL HAVING TROUBLE? Find all of our support options such as Web Chat,
Full Manuals, Customer Helpline and more on our website:
WWW.AESGLOBALONLINE.COM

Note: Slight differences will be seen between the Android and iOS app versions, any major differences will be highlighted in the screenshots below.

Change Unlock Duration

1

2

App download
3

1 Enter the preprogrammed code

2
Press the * button
to confirm code

Hold down the icon for the relay you want to hold
open

Additional Android Settings

Note: Call may appear in one of two ways depending on phone

type, software version, settings and more.

1

1

Increase or decrease time

Click “confirm”
Note: To disable this function simply press the same icon again.

Select “Unlock Duration

Choose Lock

Answering on iOS (Apple)
Note: Call may appear in one of two ways depending on phone type, software version, settings and more.

Note: Various versions of IOS and Android OS will have different notification acceptance techniques. Please refer to online support for your device if needed.

Answer Call (Locked Screen)

Answer Call (Unlocked Screen)

5

2 Talk and control your gates/entrance

1
Answer Call (Locked Screen)

1
Answer Call (Unlocked Screen)

2
Talk and control your
gates/entrance

Opyn

– IP Intercom with Integrated WiFi

• ALWAYS TEST THE UNIT ON SITE BEFORE INSTALLATION TO AVOID RESTOCKING FEES *

Note: Slight differences will be seen between the Android and iOS app versions, any major differences will be highlighted in the screenshots below.

Sharing Device ­ Search Account

1

2

3

App download
4

Click the device settings icon from
the app home screen and select the “Share” option.

Click the “+” icon

Sharing Device ­ QR Code

1

2

Enter details of device,
but this time use the new “Username”
and “Password

If the account is found, you can choose to share
your device
Note: After sharing the user will have to accept on their app

3

4

Click the device settings icon from
the app home screen and select the “Share” option.
6

Click the “+” icon

Click more ways to share

Let the other user scan the QR code with their
app or share the QR with them using the
link option.

STILL HAVING TROUBLE? Find all of our support options such as Web Chat,
Full Manuals, Customer Helpline and more on our website:
WWW.AESGLOBALONLINE.COM
INTERCOM MAINTENANCE
Bug ingress is a common issue in unit failures. Ensure that all components are sealed accordingly and check occasionally. (Do not open the panel in the rain / snow unless correctly equipped to keep the internals dry. Ensure the unit is securely closed after maintenance)
ENVIRONMENTAL INFORMATION
The equipment that you bought has required the extraction and use of natural resources for its production. It may contain hazardous substances for the environment. In order to avoid the dissemination of those substances in our environment and to diminish the pressure on the natural resources, we encourage you to use the appropriate take-back systems. Those systems will reuse or recycle most of the materials of your end-of-life equipment.
The crossed-bin symbol marked in your device invites you to use those systems.
If you need more information on the collection, reuse and recycling systems, please contact your local or regional waste administration. You can also contact AES Global Ltd for more information on the environmental performances of our products.
WARRANTY
Please note, by installing this product, you are accepting the following warranty terms:
1. The manufacturer’s warranty is a “return to base” 2-year warranty from date of manufacture. This means that any suspected defective components or items are returned to the manufacturer’s agent for investigation and diagnosis and returned at the cost of the customer.
2. The warranty does not cover, nor is the manufacturer or agent responsible for any of the following whatsoever: Storm damage, lightning or surge damage, flooding, accidental damage, vandalism or deliberate damage, un-explained corrosion or unusually harsh environments, failure of telephone networks, future un-interoperability between the product and network providers which cause malfunction due to changes implemented by the phone providers after manufacture of the product, or that which is outside of control of the manufacturer (e.g. 2G, 3G switch off, removal or inability to obtain VOLTE service), and damage due to not proper installation.
3. The manufacturer in no way accepts liability for any of the following incurred due to a product defect: Cost of attending site, inconveniences, labour rates, time lost, loss to or damage to property, security breaches, late payment clauses or breaches of any contracts between the installer and the client.
4. This is a profession install product only. The product is a component of an overall system. Therefore, it is the responsibility of the installer to certify the safety and compliance of the overall finished system. As soon as this product is fixed to another item, or connected to another third-party device, then the product has been modified, and compliance with local regulations in the country of install is strictly the responsibility of the installer.
5. Re-stocking fees may apply to items returned that are found to be non- defective. Complete units will also attract a re-stocking fee if returned for credit, regardless if a defect is discovered or not. Re-stocking fees may vary depending on the condition of the item being returned, and whether it can be determined as in brand new condition. The warranty terms do not entitle customers to an automatic full refund. For more details on returns procedures and re-stocking fees, contact the agent.
6. Items with physical signs of surge damage are not covered by warranty. Items with visible signs of surge damage will only be covered by warranty if photographic evidence is provided from site, showing surge protection has been installed.
Full warranty terms and conditions available upon request to AES Technical Department.

Opyn

– IP Intercom with Integrated WiFi

• ALWAYS TEST THE UNIT ON SITE BEFORE INSTALLATION TO AVOID RESTOCKING FEES *

Alexa & Google Integration Instructions

STILL HAVING TROUBLE? Find all of our support options such as Web Chat,
Full Manuals, Customer Helpline and more on our website:
WWW.AESGLOBALONLINE.COM

· Alexa

· Google

1. Download the “AES Opyn” app via Google Play or App Store.
2. Launch the app and register an account (or login if you have already registered)
3. Connect and set up your AES Opyn device(s) via the app.
4. Search for the “AES Opyn” skill in the “Amazon Alexa” app skill directory.
5. Click “Enable” and proceed to link your AES Opyn and Amazon account.
6. Once successfully linked you can add your device(s) using the “discover devices” option on the Alexa app.
7. After adding the device(s) you can rename them to your liking and start using the voice control commands.

1. Download the “AES Opyn” app via Google Play or App Store.
2. Launch the app and register an account (or login if you have already registered)
3. Connect and set up your AES Opyn device(s) via the app.
4. Search for the AES Opyn service in the “Google Home”, home control service directory.
5. Connect/Link your AES Opyn and Google Home accounts.
6. The Opyn devices you had connected to your “Opyn” app should then automatically appear in your Google Home app.

NEED MORE ASSISTANCE? +44 (0)288 639 0693
SCAN THIS QR CODE TO BE BROUGHT TO OUR RESOURCES PAGE. VIDEOS | HOW-TO GUIDES | MANUALS | QUICK START GUIDES
7

Opyn

– IP Intercom with Integrated WiFi

• ALWAYS TEST THE UNIT ON SITE BEFORE INSTALLATION TO AVOID RESTOCKING FEES *

Reset / Default Device
If you need to default the system back to factory settings this can be done by entering the reset code sequence into the keypad. Default Sequence: *1590# (Note: This code can be changed)

Unbind Device
If you wish to clear the device of all users and do not have access to their app you can delete them manually by entering the unbind code sequence into the keypad. Default Sequence: *1910# (Note: This will remove admin and all shared users)

Change “Reset Code”
If you wish to change the reset code from its default value this can be done entering the following sequence into the keypad Sequence: Sequence: XXXX#CODE# (XXXX = Current Code, CODE = New Code) (Note: If you lose or forget this code a master reset on the system will be needed)

Create Local Network
If you need to configure WIFI again due to changing router or network password, but device is already “offline” then use this sequence to create local network used in setup. Sequence: *1920# (Note: This will not remove any programming)

8

Note: For legal reasons, telephone support by AES Global is for registered and qualified product installers only.

Home owners and end-users should contact their installer/dealer for direct product technical support.

STILL HAVING TROUBLE? Find all of our support options such as Web Chat,
Full Manuals, Customer Helpline and more on our website:
WWW.AESGLOBALONLINE.COM

Master Reset

Press tamper alarm button 5 times in quick succession ­ wait 2 mins before power cycle
If you need to default the system and do not know the reset code due to it being changed from its default value, you can use this process to fully reset the system.

Note: Performing this process will remove all current programming including saved users & access codes.

Manufacturer: Advanced Electronic Solutions Global Ltd Address: Unit 4C, Kilcronagh Business Park, Cookstown, Co Tyrone, BT809HJ, United Kingdom

FCC ID: 2ALPX-OPYNIPIBK Grantee: Advanced Electronic Solutions Global Ltd

Complies with the following essential requirements for

This device complies with Part 15 of FCC rules. Operation

2014/53/EU:

is subject to the following two conditions: (1) this device

EN 301 489-1 V2.2.0 (2017-03) (Electro-Magnetic compliance) may not cause harmful interference, and (2) this device

EN 301-489-17 V3.2.0 (2017-03) (Electro-Magnetic compliance) must accept any interference received, including

EN 62479:2010 (Maximum output power)

interference that may cause undesired operation.

EN60950-1:2006+A11:2009+A1:2010+A12:2011+A2:2013

(Electrical Safety)

Output power listed is conducted. This device must be

installed to provide a separation distance of at least 20

Notified body: Shenzhen HUAK Testing Technology Co., Ltd. cm from all persons and must not be co-located or

CNAS Number: L9589

operating in conjunction with any other antenna or

This declaration is issued under the sole responsibility of the transmitter.

manufacturer.

RF Exposure Statement

Signed by:

To maintain compliance with FCC’s RF Exposure

guidelines, This equipment should be installed and

operated with minimum distance of 20cm the radiator

your body. This device and its antenna(s) must not be co-

located or operation in conjunction with any other

antenna or transmitter

Paul Creighton, Managing Director.

Date: 18th July 2024

STILL HAVING TROUBLE? Find all of our support options such as Web Chat, Full Manuals, Customer
Helpline and more on our website:
WWW.AESGLOBALONLINE.COM
+44 (0)288 639 0693

References

• Region | AES Global Ltd | AES Gate Intercoms | United Kingdom

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