AES Global PRIME7-VFBSK-US CellCOM Prime 7 4G Instruction Manual

AES Global PRIME7-VFBSK-US CellCOM Prime 7 4G

The CellCOM Prime 7 4G is an advanced GSM intercom that allows for remote communication and access control. Before installation, it is recommended to test the unit on site to avoid a re-stocking fee. The full terms and conditions are available on the manufacturer’s website.

SIM Preparation

Before use, the SIM card needs to be activated. Follow the instructions provided or visit the telecoms website for more details.

Site Wiring

Ensure that surge protection is used with 110V power and thatthe earth rod is placed as close as possible to the device. Different networks require different APNs, which must be set correctly for full operation. See details on setting a new APN overleaf. The product must also be earthed to qualify for themanufacturer’s warranty in certain states.

Gate Controller Relay Connections

The relay connections for the gate controller are pre-wired. A separate lock PSU and magnetic lock can be added as optional wiring additions for 3rd party controllers. Ensure that power consumptionis taken into account when selecting a cable to power the unit.

Ingress Protection

To maintain the IP55 rating, it is recommended to seal all entry holes to prevent insects from causing issues that could lead toshorting out components.

Product Usage Instructions

1. Read all instructions before continuing.
2. Activate the SIM card before use.
3. Ensure there is a good 4G signal on site before installation. The product requires a regular voice and SMS SIM card, not adata-only SIM. The SIM and provider must offer VOLTE support for voice calls on a 4G system.
4. Test the unit on a bench in the workshop before going to site. Program the unit and call technical support if necessary.
5. Follow the provided wiring connections for the gate controller relay. Optional wiring additions for 3rd party controllers areavailable.
6. Seal all entry holes to maintain the IP55 rating and prevent insects from causing issues.

For additional support options, such as web chat, full manuals, customer helpline, and more, visit the manufacturer’s website. A full comprehensive manual is also available on the website for additional information.

For further assistance, contact +1 (321) 900 4599 or scan the QR code to be brought to the resources page with videos, how-to guides, manuals, and quick start guides.

SIM Preparation

Ensure you read all instructions before continuing.
The SIM cards provided need activated before use. Follow the instructions provided or visit our telecoms website for more details:
www.aesglobaltelecom.com
Different networks use different APNs, and these must be set correctly for full operation. See Details overleaf on setting a new APN.

Site Wiring

Power

Relay Connections

Earthing
This product MUST be EARTHED in the following states in order to qualify for manufacturers warranty
FL, LA, MS, AR, OK, MO, AL, IL,KY, TN, IN, KS, SC, GA, IA, TX, OH, NC, NE, MD, WV, VA, DE

SITE SURVEY

Please read this entire manual before installing this product. A full comprehensive manual is available on our website for additional information.
Ensure there is good 4G signal on site. 4G units will fall back to 3G service in some countries.
Set up on a bench in workshop BEFORE going to site. Program the unit in the comfort of your work bench and call technical support should you have any questions.
This product requires a regular voice & SMS SIM card.
Do not use a data only SIM, as this will not work in the unit. In order to make voice calls on a 4G system and get optimum service, your SIM and provider will need to offer VOLTE support (Voice over LTE).

POWER CABLE

KEEP POWER SUPPLY AS CLOSE AS POSSIBLE

TIP: Most technical calls received are due to installers using CAT5 or alarm cable to power the unit.
NEITHER are rated to carry enough power! ( 1.2amp peak )

Please use the following cable:

• Up to 2 metres ( 6 feet ) – Use minimum 0.5mm2 ( 18 gauge )
• Up to 4 metres ( 12 feet ) – Use minimum 0.75mm2 ( 16 gauge )
• Up to 8 metres ( 24 feet ) – Use minimum 1.0mm2 ( 14 gauge )

Power Consumption:

• Standby = 80mA
• Calling Out = 300mA

INGRESS PROTECTION

We recommend sealing all entry holes for prevention of insects that can cause issues with a risk of shorting out components.
To maintain the IP55 rating please follow the sealing instructions included. (also available online)

NEED MORE ASSISTANCE?
+1 (321) 900 4599
SCAN THIS QR CODE TO BE BROUGHT TO OUR RESOURCES PAGE.
VIDEOS | HOW-TO GUIDES | MANUALS | QUICK START GUIDES

Wiring Connections

ALTERNATIVE WIRING EXAMPLE

ALTERNATIVE WIRING EXAMPLE

SIM ORIENTATION

ALWAYS ensure the system is switched OFF when adding or removing your SIM card and ensure the orientation is correct.

CONNECTION TO NETWORK

4G: Quick Flashing = Standby | Constant ON/OFF = Searching

CHANGE APN (for VoLTE / 4G services)

The system will be pre-programmed with the APN for the Tracfone network. If you wish to use a different network then the correct APN must be set for full operation.
Check with your network provider for the correct APN for 4G data.
Once you have confirmed the APN enter it in place of ‘APNinfo’ in an SMS to the intercom.

via SMS (if connected to network)

Ensure the PCB is powered on and connected to the network with a GREEN flashing LED.
Then send the below text as an SMS to the intercom Sim number. A power reboot is required after the ‘OK’ reply message is received back.

via Keypad (if no 3G signal)
Contact Technical Support or check our resource page for a list of the APN serial number.

1. Power off the unit, then press and hold the call button and power the unit on again.
2. Upon power up, a long tone will be emitted from the speaker and the blue LED will remain solid – it is now in the APN setting mode.
3. After this, enter the APN serial number through the keypad then press #. (e.g. if you want to set APN No. 18, press 1 – 8, then #. A long beep will again be heard).
4. Reboot unit.

Getting Started

Device Setup

Advanced Programming Setup

See our YouTube Channel for full app walkthrough

Note: You need to send the SMS message created by the app to the intercom SIM number and receive the ‘OK’ reply for correct programming.
This QR code will take you to our resource page where you can find the datasheet for your intercom.

INFORMATION

Using App for End User to Manage Gates

Receiving A Call and Opening Gates / Door

Visitors can press the call button, which will initiate a call from your intercom to the designated phone numbers which will have been programmed by your installer.

Output 1

This is usually main gate/door.
Press 1# to open
Press 2# to hold open
Press 3# to un-hold

Output 2

This can be pedestrian gate, lights or other.
Press 4# to open
Press 5# to hold open
Press 6# to un-hold

Basic SMS Strings to Manage Gates

Manually trigger, latch or unlatch relay by SMS.

X = Relay Function.

(1 = Trigger relay 1, 2 = Latch relay 1, 3 = Unlatch relay 1)

(4 = Trigger relay 2, 5 = Latch relay 2, 6 = Unlatch relay 2)

|

1234#X#

Check Intercom Status

(min signal level required for full operation is 10)

| *20#
Check Stored Numbers

O = Dial out number. I = Dial in number.

N = Another message. E = End of messages.

| 21#
Check Relay Status| 22#
Events Log (check last 20 events, most recent first)

USER = dial out call made; CID = caller ID used;

CODE = keypad code used; CARD = prox card/ tag used. (UK date format).

| *23#
Check Stored Keypad Codes

Norm = permanent keypad codes; Plan = time restricted keypad codes; Temp = temporary

keypad codes.

| 1234#25#
Check Stored Prox Cards/Tag IDs

Norm = permanent prox card/tags; Plan = time restricted prox card/tags; Temp =

temporary prox card/tags.

| 1234#26#
Store Dialling Out Numbers (max 4)

X = 1-4 (sequence number dialled)

Number = Phone number (max 14 characters)

| 9999#11Xnumber#
Add Caller ID Number (max 250)

(14 digits maximum)

| 9999#72number#
Add Keypad Code (max 250)

X = 1 or 2 (relay 1 or 2) Code = 4 digit passcode.

Time = 1-9999 seconds, 0 for latching code.

|

9999#81Xcode#time#

Add Prox Cards/Tag IDs (max 250)

X=1 or 2 for relay 1 or 2. Card ID = Prox ID number (fixed 10 digits) Time = 1-9999 seconds, or 0 for latching code.

Name = Name of cardholder (max 6 characters)

|

9999#61XcardID#time#name#

Change Relay Time

Time = 1-99 secondes

| 9999#50time#
Enable Latching via DTMF (Disabled by Default)

X = 0 or 1 (0 = Disable, 1 = Enable)

| 9999#95X#
Factory Reset (Default Everything)| 9999#999#

MAINTENANCE

INTERCOM MAINTENANCE
Bug ingress is a common issue in unit failures. Ensure that all components are sealed accordingly and check occasionally. (Do not open the panel in the rain / snow unless correctly equipped to keep the internals dry. Ensure the unit is securely closed after maintenance)

SIM MAINTENANCE
If using a pre-pay casual SIM card it will need topped up occasionally. It is recommended to advise the home owner / end user to register the SIM card on the provider’s web site if available. Most major networks allow registration of card payment details for an auto top up feature, which means they will automatically top up your intercom when the balance runs low or in some cases, they offer a low balance reminder to be sent if they do not wish the auto top up feature.

ENVIRONMENTAL INFORMATION

The equipment that you bought has required the extraction and use of natural resources for its production. It may contain hazardous substances for the environment. In order to avoid the dissemination of those substances in our environment and to diminish the pressure on the natural resources, we encourage you to use the appropriate take-back systems. Those systems will reuse or recycle most of the materials of your end-of-life equipment.
The crossed-bin symbol marked in your device invites you to use those systems.
If you need more information on the collection, reuse and recycling systems, please contact your local or regional waste administration. You can also contact AES Global Ltd for more information on the environmental performances of our products.

WARRANTY

Please note, by installing this product, you are accepting the following warranty terms:

1. The manufacturer’s warranty is a “return to base” 2 year warranty from date of manufacture. This means that any suspected defective components or items are returned to the manufacturer’s agent for investigation and diagnosis and returned at the cost of the customer.
2. The warranty does not cover, nor is the manufacturer or agent responsible for any of the following whatsoever: Storm damage, lightning or surge damage, flooding, accidental damage, vandalism or deliberate damage, un-explained corrosion or unusually harsh environments, failure of telephone networks, future un-interoperability between the product and network providers which cause malfunction due to changes implemented by the phone providers after manufacture of the product, or that which is outside of control of the manufacturer (e.g. 2G, 3G switch off, removal or inability to obtain VOLTE service), and damage due to inaccurate installation.
3. The manufacturer in no way accepts liability for any of the following incurred due to a product defect: Cost of attending site, inconveniences, labor rates, time lost, loss to or damage to property, security breaches, late payment clauses or breaches of any contracts between the installer and the client.
4. This is a professional install product only. The product is a component of an overall system. Therefore, it is the responsibility of the installer to certify the safety and compliance of the overall finished system. As soon as this product is fixed to another item, or connected to another third-party device, then the product has been modified, and compliance with local regulations in the country of install is strictly the responsibility of the installer.
5. Re-stocking fees may apply to items returned that are found to be non-defective. Complete units will also attract a re-stocking fee if returned for credit, regardless if a defect is discovered or not. Re-stocking fees may vary depending on the condition of the item being returned, and whether it can be determined as in brand new condition. The warranty terms do not entitle customers to an automatic full refund. For more details on returns procedures and re-stocking fees, contact the agent.
6. Items with physical signs of surge damage are not covered by warranty. Items with visible signs of surge damage will only be covered by warranty if photographic evidence is provided from site, showing surge protection has been installed.
   Full warranty terms and conditions available upon request to AES Technical Department.

TROUBLESHOOTING

Reset / Default Unit

Note: Performing this process will remove all current programming including saved users & access codes.

1. Power off the unit. (approx 60 secs)
2. Make a link across the terminals marked OPEN.
3. Switch on power
4. After several seconds the relay will click.
5. The unit will then clear memory and be defaulted
6. Remove the link and wait around 20 seconds.

FCC ID : 2ALPX-PRIME7-4GQA
EUT : CellCOM Prime 7 4G
Test Model : PRIME7-PX-IMPK-PED/4GA
Additional Model No. PRIME7-IMP-PED/4GA, PRIME7-PX-IMP-PED/4GA, PRIME7-IMPK- PED/4GA, PRIME7-PX-IMPK-PED/4GA, PRIME7-AB/4GA, PRIME7-PX-AB/4GA, PRIME7-ABK/4GA, PRIME7-PX-ABK/4GA
Grantee: Advanced Electronic Solutions Global LLC
This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Output power listed is ERP below 1GHz for Part 22 and EIRP above 1GHz for Part 24. RF exposure compliance is addressed for 1.1310 and 2.1091 MPE limits. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons.
End Users must be provided with transmitter operation conditions for satisfying RF exposure compliance.

This product is not a complete product until fully installed. It is therefore considered a component part of an overall system. The installer is responsible to check that the end installation complies with local regulatory requirements. This equipment forms part of a “fixed installation”.

STILL HAVING TROUBLE?
Find all of our support options such as Web Chat, Full Manuals, Customer
Helpline and more on our website:
WWW.AESGLOBALUS.COM
+1 (321) 900 4599

References

• Region | AES Global Ltd | AES Gate Intercoms | United Kingdom
• AES Global Telecom – AES Global Networks
• AES Global LLC | Gate Intercoms | Florida

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