VIVO MOUNT-E-MM090 Large Electric TV Wall Mount Instruction Manual

: August 17, 2024
: Vivo

Table of Contents

MOUNT-E-MM090 Large Electric TV Wall Mount
Product Information
Specifications:
- Product Usage Instructions
1. Preassembly:
2. Assembly Steps:
- FAQ
Q: What should I do if I receive damaged or defective

MOUNT-E-MM090 Large Electric TV Wall Mount

“`html

Product Information

Specifications:

Product: Electric Large TV Wall Mount
SKU: MOUNT-E-MM090
Weight Capacity: 110lbs (50kg)

Product Usage Instructions

1. Preassembly:

Before starting the installation process, measure your Mantel
Width and locate the nearest range on the provided chart. Use the
Mounting Height that matches your Mantel Width for proper
installation.

2. Assembly Steps:

STEP 1a: Wood Stud Installation

1. Hold the Mounting Template (F) up to the wall at the
designated Mounting Height and mark the four inner holes using a
pencil and level. Use a stud finder for accurate stud
placement.

2. Drill 2.2 inches (55mm) deep pilot holes with a 3/16 inch
(4.5mm) drill bit.

3. Partially install two ST6.3x55mm Screws (W-A) into the top
holes using a 10mm Socket Wrench, leaving a 5mm gap between the
wall and the screw head.

FAQ

Q: What should I do if I receive damaged or defective

parts?

A: If any parts are received damaged or defective, please
contact our support team immediately at 309-278-5303 or email us at
help@vivo-us.com. We are happy to replace parts to ensure you have
a fully functioning product.

“`

TUYA® SMART Mobile App

Electric Large TV Wall Mount
SKU: MOUNT-E-MM090
Instruction Manual
Assembly Video & Product Info www.vivo-us.com/products/mount-e-mm090

CAUTION!
If you do not understand these directions, or if you have any doubts about the safety of the installation, please contact our product support team at 309-278-5303 or help@vivo-us.com for further assistance. Check carefully to make sure there are no missing or defective parts. Improper installation may cause damage or serious injury. Do not use this product for any purpose that is not explicitly specified in this manual. Do not exceed weight capacity. We cannot be liable for damage or injury caused by improper mounting, incorrect assembly or inappropriate use.
WARNING: CHOKING HAZARD
SMALL PARTS – NOT FOR CHILDREN UNDER 3 YEARS. ADULT SUPERVISION IS REQUIRED.

DO NOT EXCEED WEIGHT CAPACITY
LBS FAILURE TO DO SO MAY RESULT IN SERIOUS INJURY.
WARNING: DO NOT INSTALL INTO DRYWALL ALONE
VERIFY YOUR WALL CONSTRUCTION. USE WOOD STUDS TO MOUNT. We include mounting for brick and concrete walls. If unsure, please contact us at vivo-us.com, email at help@vivo-us.com, or call us at 309-278-5303.
ELECTRICAL SAFETY INSTRUCTIONS
THIS PRODUCT IS POWERED BY ELECTRICITY. IN ORDER TO AVOID BURNS, FIRE AND ELECTRIC SHOCK, PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY.
· DO NOT CLEAN PRODUCT WHILE POWER IS CONNECTED. · DO NOT DISASSEMBLE OR REPLACE COMPONENTS WHILE POWER IS CONNECTED. · NEVER OPERATE THE SYSTEM WITH A DAMAGED CORD OR PLUG. PLEASE CONTACT YOUR SELLER TO REPLACE
DAMAGED PARTS. · NEVER OPERATE SYSTEM IN DAMP ENVIRONMENTS OR IF ANY ELECTRICAL COMPONENTS HAVE MADE
CONTACT WITH LIQUIDS. · ALTERATIONS OF THE GIVEN POWER UNIT ARE NOT ALLOWED. · OUTDOOR USE IS PROHIBITED.

We’re Here for You
Open Monday – Friday 7:00am – 7:00pm CST, our dedicated support team can offer immediate assistance with rapid response times. If any parts are received damaged or defective, please contact us. We are happy to replace parts to ensure you have a fully functioning product.

Give us a Call: 309-278-5303

AVG. RESOLUTION TIME (within office hrs): 5M 4S

Chat Us: www.vivo-us.com

AVG. RESOLUTION TIME (within office hrs): < 15 M

Email Us: help@vivo-us.com

AVG. RESPONSE TIME (within office hrs): 1HR 8M – 23% within < 15m – 38% within < 30m – 61% within < 1hr – 83% within < 2hr – 92% within < 3hr

2

Package Contents

A (x1) Mount

B (x2) Cover

C (x2) VESA Rail
F (x1) Template
I (x2) Cable Clips

D (x2) VESA Bracket
G (x1) Remote

E (x2) Connecting
Bracket
H (x1) AC Adapter

3

Included Hardware & Tools

S-A (x4) M4x20mm Threaded Rod

S-B (x4) M4x8mm Screw

M-A (x4) M6x14mm Screw

M-B (x4) M8x16mm Screw

M-C (x4) M6x30mm Screw

M-D (x4) M8x35mm Screw

M-E (x4) M8 Washer

M-F (x4) Small Spacer

M-G (x4) Large Spacer

W-A (x6) ST6.3x55mm Screw

W-B (x6) Concrete Anchor

W-C (x6) M6 Washer

T-A (x1) 2mm Allen Wrench
Tools Needed:

Tape Measure

Stud Finder

Level

Pencil

Power Drill

10mm Socket Wrench

Weight Capacity:
110lbs (50kg)

Phillips Screwdriver

4

Preassembly
Measure your Mantel Width (1) and locate the nearest range on the chart below. Use the Mounting Height (2) in the right column that matches up with your Mantel Width.
2 1

Locate the Mounting Height that best matches your Mantel Width.

Mantel Width (1)

Mounting Height (2)

< 4″ (100mm) < 7 7/8 (200mm) < 11 3/4 (300mm) < 13 3/4 (350mm)

3 1/8″ (80mm) > 7 7/8″ (200mm) > 9 7/8″ (250mm) > 11 3/4″ (300mm)

Mark your Mounting Height on this chart and reference back when installing the mount to the wall.

OVERHEATED WARNING
Ensure the front edge of the mantel does not exceed 110°F (43°C) while in the down position.

5

ASSEMBLY STEPS
STEP 1a Wood Stud Installation
Using the Mounting Height (2) in the Preassembly, hold the Mounting Template (F) up to the wall and mark the four inner holes using a pencil and a level. Use of a stud finder is also highly recommended.

Note: The inner 4 holes have a 16″ (406mm) spacing ideal for most studs along with the top 2 being the keyhole attachment point for easier mounting.

The middle holes are spaced

F

17.7″ (450mm) and the outer

holes are 24″ (610mm).

Drill 2.2″ (55mm) deep pilot holes using a 3/16″ (4.5mm) drill bit.
3/16″ (4.5mm)

6

Partially install two ST6.3x55mm Screws (W-A) into the top holes using a 10mm Socket Wrench, leaving a 5mm gap between the wall and the screw head.

W-A 10mm

W-A

Hang the Mount (A) onto the partially installed screws through the keyhole sections and slide into place. Secure the bottom of Mount using ST6.3x55mm Screws (W-A) and M6 Washers (W-C). Tighten all of the screws using a 10mm Socket Wrench.

W-A

W-C

A
10mm

W-C W-A
7

STEP 1b Brick/Concrete Installation
Using the Mounting Height (2) in the Preassembly, hold the Mounting Template () up to the wall and mark the four inner holes and the top 2 outermost holes using a marker and a level.
Note: The inner 4 holes have a 16″ (406mm) spacing with the top 2 being the keyhole attachment point for easier mounting. The middle holes are spaced 17.7″ (450mm) and the outer holes are 24″ (610mm). F
Drill 2.4″ (60mm) deep pilot holes using a 3/8″ (10mm) drill bit.
3/8″ (10mm)
8

Press Concrete Anchors (W-B) into the previously drilled holes. Partially install ST6.3x55mm Screws (W-A) into the top inner holes using a 10mm Socket Wrench, leaving a 5mm gap between the wall and the screw head.
W-A W-B
W-A
W-B
10mm

Hang Mount (A) onto the partially installed screws through the keyhole sections. Secure Mount to the remaining Concrete Anchors (W-B) using ST6.3x55mm Screws (W-A) and M6 Washers (W-C). Tighten all of the screws using a 10mm Socket Wrench.

W-A

W-C

A
10mm

W-B W-C W-A

9

STEP 2
Plug AC Adapter (H) into Mount (A).
A
H
STEP 3
Plug AC Adapter (H) into an outlet. Review the Remote Instructions on page 15 and lower the mount to its lowest position using Remote (G). Press Covers (B) onto front of Mount (A).
H A
G
PLEASE REFER TO REMOTE INSTRUCTIONS
ON PAGE 15 10

Press Covers (B) onto front of Mount (A). B
A

STEP 4
Slide the VESA Rails (C) into the side slots of Mount Bracket (A1) until the threaded holes on the Rails are fully inside of the Bracket. Secure M4x20mm Threaded Rods (S-A) into the holes VESA Rail, tightening with 2mm Allen Wrench (T-A).

S-A

T-A

A1

S-A

C 11

STEP 5
Install the Connecting Brackets (E) on the ends of VESA Rails (C) using M4x8mm Screws (S-B). Tighten with a Phillips screwdriver.
S-B
S-B C
E
STEP 6
Install VESA Brackets (D) to your display making sure the hook sections are oriented towards the top. Secure using Screws (M-A thru M-D), Washers (M-E), Spacers (M-F, M-G), and a Phillips screwdriver.
D
12

STEP 7
Remove the preinstalled Wing Nuts (D2) on VESA Brackets (D) and flip down the Locking Bracket (D1). With the help from a second person, hang TV onto Mount (A). Reinstall the wing nuts with Locking Brackets flipped back up.

A

D

D2 D1

Remove the protective film off Cable Clips (I) and attach where desired. Route cables over the Cable Clips and secure by feeding the clip strap through the other end.

I

Remote/Mobile App

TUYA SMART

Instructions

[next page]

13

[ THIS PAGE HAS INTENTIONALLY LEFT BLANK ] 14

REMOTE & MOBILE APP
Setup & Troubleshooting
TUYA SMART DOWNLOAD TUYA SMART APP
15

REMOTE CONTROL – INSTRUCTIONS

SET

UPWARD

SET

MOVEMENT

STOP

DOWNWARD MOVEMENT

MEMORY MEMORY

SET 1

SET 2

REQUIRES TWO AAA BATTERIES [not included]

MEMORY MEMORY RECALL 1 RECALL 2

General Use
Install Batteries Before first use, install two AAA batteries (NOT INCLUDED) in the remote.
Adjusting Height Press and hold the or to raise or lower the mount. Be sure to clear all obstacles within the range of motion before adjusting.

Using Memory Functions

Use the arrow buttons to set your desired TV position. Then press and hold any of the

Memory Buttons for 3 seconds. The mount will beep once to indicate that the location

has been saved. To return to a preset, simply press the acommpanying recall button. For

example, to return to Memory Setting 1, press

.

Default Setting Press the button for the mount to automatically retract to it’s highest position. Press any button to stop the motion.

16

Connecting to Mount
1). With mount plugged into power source, use a pencil or a thin tool to press the small button on the top of Mount. The Mount will emit a single beep.
2). Press the SET button on the Remote. The Mount will beep repeatedly for approximately 10seconds, indicating that the Remote is being connected. The end of the beeping cycle signals a sucessful pairing. Follow these steps when replacing Remote.
Reset Mode
If the mount operates abnormally, it may be necessary to perform a reset of the mount. To reset, unplug the mount from power for 10 seconds and plug back in. Press and hold the button for 6 seconds; the mount will go up to it’s height position and the control box will emit 2 short beeps. The process is complete.
Troubleshooting
Mount Stops Moving & Emits a Beep Please review possible causes and steps below.
1). Obstacle There may be an obstacle obstructing the mount from moving. Check the Mount and remove any obstacles or objects. 2). Weight Capacity Exceeded The weight of your TV may exceed the 100lb (50kg) weight limit. 3). Broken or Damaged Wire Perfrom a Reset. If problem still persists, please contact our Product Support Team at 309-278-5303 or help@vivo-us.com. If the Mount still does not respond to Mount, please reach out to our Product Support Team 309-278-5303 or help@vivo-us.com for further assistance.
17

Mount is Making Abnormal Sound Please check all power connections and perform a Reset. If sound does not go away, please contact our Product Support Team at 309-278-5303 or help@vivo-us.com.
Mount Doesn’t Respond to Remote: Please review possible causes and steps below.
1). Mount Overheated If the Mount beeps 4 times when the a button on the Remote is pressed, the unit may be overheated. Let Mount cool down for 15 minutes and try again. 2). Power Cord Error Check to ensure that the power cord is still connected to the Mount and a power source. 3). Out of Range The Remote may be out of range. Be sure Remote is within the 30ft (10mm) range. 4). Low or Dead Batteries Batteries in Remote may be low or dead. Replace batteries and attempt to use Remote again. 5). Damaged Remote The Remote may be damaged or broken. Check to see if the LED light is shown on the Remote when a button is pressed. If not, please contact our Product Support Team at 309-278-5303 or help@vivo-us.com for a replacement. If the Mount still does not respond to Mount, please reach out to our Product Support Team 309-278-5303 or help@vivo-us.com for further assistance.
18

TUYA SMART – MOBILE APP INSTRUCTIONS
TUYA® SMART Mobile App
DOWNLOAD TUYA SMART APP IN YOUR APP STORE
19

Button Functions
UPWARD MOVEMENT
STOP
DOWNWARD MOVEMENT
MEMORY MEMORY SET 1 RECALL 1
MEMORY MEMORY SET 2 RECALL 2
MEMORY MEMORY SET 3 RECALL 3
USING ARROW KEYS Press and hold either arrow key (up or down ) to begin movement, then release to STOP movement. There is no function for swiveling right or left. Press the button to return the mount to the highest position.
USING MEMORY FUNCTIONS Use the arrow buttons to set your desired TV position. Then select one of the 3 Memory Buttons to save the position as a preset. To return to a preset, simply select the icon next to the desired Memory setting. For example, to return to Memory Setting 2, select the icon next to . Please note: Tuya Smart app has three memory functions, while the standard remote has only two.
20

Setting Up & Creating Account

1
TURN ON WIFI Before you begin, ensure that Wifi is switched on your phone.
Pairing App to Mount

2
CREATE ACCOUNT Open Tuya Smart App and select Sign-Up from start screen. Follow on screen prompts.
Only one Tuya Smart account can be synced to mount at one time.
Searching for nearby devices. Make sure your device has entered pairing mode.
Discovering devices… Add

1
ADD DEVICE Tap Add Device or the + icon in upper right corner to begin device pairing.

2
DISCOVERING DEVICES Screen will begin searching for nearby devices. Tap Add next to Discovering Devices when it appears.

21

Add Device
1 device(s) being added
Motorized Tv Solution
Tap to add this device

Done

3
MOTORIZED TV SOLUTION Your TV Mount will show under Add Device as Motorized TV Solutiuon. Select this device and tap + to continue.

4
CONNECT TO WIFI Select your Wifi from available list and enter password to enable mount access.

Add Device
1 device(s) being added
Motorized Tv Solution
Being added

Done

5
CONNECTION SCREEN If Wifi connection was successful, connection to your TV mount will begin. Please allow 10-60 seconds for
connection process to be completed.

6
DEVICE ADDED SUCCESSFULLY Once connection is made, a confirmation screen will show. From here, you can tap the icon to change the name of your TV mount, if desired.

22

New Home…
All Devices Motorized TV Solution
7
MOUNT ADDED Mount has been added successfully. Click on mount name to activate controls.
Unpairing Mount from App
From the Home screen, locate your TV mount, then long press to open device options. Select Remove Device at the bottom of the screen to unpair the mount from your app. OR press the mem2 button on the remote 5 times. A beep is emitted signaling the mount is disconnected from the app.
23

Syncing Other Mobile Devices
To allow other mobile devices to control the TV mount, you will need to first create Home in the app and then invite other users to your Home.

1
HOME MANGEMENT Select the icon to navigate to the Home screen. Tap Home Management.

2
CREATE A HOME Tap Create A Home to proceed.

3
SET UP HOME Complete required information to set up a HOME and tap SAVE to continue.
Please note: The Home Name has a 25 character limit.
24

4
HOME Return to Home Management screen and tap the Home you just created.

5
INVITE OTHER MEMBERS Tap Add Member and choose an invitation method. New users will receive link to download Tuya Smart app with an invitation code to join your Home. Users will need to download app and create an account to procced.

6
JOINING A HOME Once app is installed and registered, new user will tap the ME ( ) icon on the bottom left. From that screen, tap Home Management and then Join a Home.

Join a home
Please contact with the administrator to get invitation (Home Settings > Add Member)
Invitation code

7
ENTER INVITATION CODE Enter the code that was received with the invitation and tap to continue.

8
HOME ADDED The new Home will now show under Home Management.

25

My Home…
No devices Add Device

My Home… New Home Name Home Management
No devices Add Device

9
CHANGING HOME SCREEN Select the icon to navigate to the Home screen. Tap the next to My Home… at the top of the screen.
New Home…
All Devices Motorized TV Solution

10
SELECT NEW HOME From dropdown, select the name of the new home you were invited to.
Please note: You may be asked to allow Wifi permissions.

11
DEVICE ADDED New home screen will now show mount. Click on mount name to activate controls.

26

Reset Mode
If the mount operates abnormally, it may be necessary to perform a reset of the mount. To reset, unplug the mount from power for 10 seconds and plug back in. Press and hold the button for 6 seconds; the mount will go up to it’s height position and the control box will emit 2 short beeps. The process is complete.
27

LAST UPDATED: 01/16/2024 REV1 v1.0

Need Help? Get In Touch
Monday-Friday from 7:00am-7:00pm CST

help@vivo-us.com www.vivo-us.com Chat live with an agent!

309-278-5303

VIVO-us @vivo_us

FOR MORE GREAT VIVO PRODUCTS, CHECK OUT OUR WEBSITE AT: WWW.VIVO-US.COM