VIVO DESK-V103E-EW Electric Dual Motor Desk Frame Instruction Manual

VIVO DESK-V103E-EW Electric Dual Motor Desk Frame Instruction Manual

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WARNING!

If you do not understand these directions, or if you have any doubts about the safety of the installation, please call a qualified technician. Check carefully to make sure there are no missing or defective parts. Improper installation may cause damage or serious injury. Do not use this product for any purpose that is not explicitly specified in this manual and do not exceed weight capacity. We cannot be liable for damage or injury caused by an improper mounting, incorrect assembly, or inappropriate use.

ELECTRICAL SAFETY INSTRUCTIONS

THIS PRODUCT IS POWERED BY ELECTRICITY. IN ORDER TO AVOID BURNS, FIRE AND ELECTRIC SHOCK, PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY.

• DO NOT CLEAN PRODUCTS WHILE POWER IS CONNECTED.

• DO NOT DISASSEMBLE OR REPLACE COMPONENTS WHILE POWER IS CONNECTED.

• NEVER OPERATE THE SYSTEM WITH A DAMAGED CORD OR PLUG.
  PLEASE CONTACT YOUR SELLER TO REPLACE DAMAGED PARTS.
  

• NEVER OPERATE THE SYSTEM IN DAMP ENVIRONMENTS OR IF ANY
  ELECTRICAL COMPONENTS HAVE MADE CONTACT WITH LIQUIDS.

• ALTERATIONS OF THE GIVEN POWER UNIT ARE NOT ALLOWED.

• OUTDOOR USE IS PROHIBITED.

OPEROPERAATING CTING CONTROL CONTROL PANELANEL

When the system is powered on, you will hear a beep and the existing desktop height will be displayed on the control panel.

• Sleep Mode
  After resting for 10 minutes, the screen will turn off to prevent accidental operation. Touch the screen to exit sleep mode and operate the desk.

• Height Adjustment:
  Press and hold the up or down arrow until the desk reaches the desired height. Press and release the arrow quickly for minor adjustments.

• Timer:
  To set the timer, press “T”. The display will flash “0.5h” representing 30 minutes. Press “T” repeatedly to increase 0.5 hours at a time. The maximum timer setting is 2 hours. The timer is set when the display stops flashing and the light in the top right corner of the controller is on. When the timer has reached the set time, a beep will sound reminding the user to adjust the working position. Once the timer setting has expired (5 beeps), the unit’s timer is canceled. To deactivate the timer, press “T” five times or until the current height is displayed and the light in the upper right corner is turned off.

• Memory Setting:
  To store a certain height in the controller’s memory, first press “M”. The letter “S-” will be displayed. Now press “1”, “2” or “3” within five seconds to store the current height in memory. Each number can store a different height. Once in memory, you can recall any of the three height settings
  by pressing the corresponding button. Touching any button (except for “T”) will stop the automatic adjustment.

• Changing between CM and INCH:
  The preset measurement shown on the display is cm. If you would like to change cm to inch, then press “T” for at least 3 seconds. The controller will beep twice when changed to inch. Repeat to switch back from inch to cm, and the controller will beep once.

• Reset Mode:
  Press and hold the up and down arrows together until the desk beeps and moves to the fully lowered position (do not release until the process is complete).

TROUBLESHOOTING

E01/E07 Troubleshooting

The system has experienced unusual electrical problems. Disconnect the power first, then wait for 30 seconds (until the display stays off) and reconnect.

HOT Troubleshooting

The system is overheating. Allow your desk to cool down and remain idle for approximately 18 minutes.

CODE & DESCRIPTION

E02: Uneven leg height
E04: Control panel connection error
E05: Collision detected
E06: Electrical problem
E08: Uneven desktop
E11: Motor 1 not connected
E12:/E22 Abnormal electrical current
E13: Motor power wire damaged
E14: Motor sensor wire damaged
E15: Short circuit in motor 1
E16/E26 Motor problem
E17: Motor 1 running in reverse
E18/E28 Overload
E21: Motor 2 not connected
E23: Motor power wire damaged
E24: Motor sensor wire damaged
E25: Short circuit in motor 2
E27: Motor 2 running in reverse
E42: Memory function failure
E43: Collision sensor failure
RSR/RST: Reset failure

RESOLUTION

• Reset the desk
• Check the connection then reconnect desk power
• Release button and clear obstructions
• Replace the control unit
• Reset the desk and ensure weight is evenly distributed
• Check connection to control unit (M1)
• Replace the control unit
• Replace the motor cable (M1)
• Replace the motor cable (M1)
• Replace the motor (M1)
• Reset the desk
• Replace the motor cable (M1)
• Remove excess weight from the desk
• Check connection to control unit (M2)
• Replace the motor cable (M2)
• Replace the motor cable (M2)
• Replace the motor (M2)
• Replace the motor cable (M2)
• Replace the control unit
• Replace the control unit
• Complete reset process to clear error

CUSTOM PROGRAMMING

To enter the custom programming menu, press and hold “M” and “T” together for 5 seconds. The controller will beep once and display “S-1”. If no action is taken for more than 10 seconds, the controller will automatically exit the menu. Unsaved settings may be canceled by pressing “T”. The following instructions assume the controller is in the “S-1” state.

Minimum & Maximum Height Settings
To set a minimum height limit

1. Press “M” once, then press the up or down arrow to set your desired min. height.
2. Press “M” to save. “L-S” will be displayed if successfully saved, or “L-F” shows if failed. Note: Default min. height is 62cm (24.4”), and the adjustable range is 62-118cm (24.4”~46.4”).

To set a maximum height limit

1. Press the up or down arrows until “S-2” is displayed.
2. Press “M” once, then press the up or down arrow to set your desired max. height.
3. Press “M” to save. “H-S” will be displayed if successfully saved, or “H-F” shows if failed. Note: Default max. height is 128cm (50.4”), and the adjustable range is 72-128cm (28.3”~50.4”).

Adjust the Anti-Collision Sensitivity (Current Sensor)
To set collision sensitivity for upward movement:

1. Press the up or down arrows until “S-3” is displayed.
2. Press “M” once, then press the up or down arrow to change the sensitivity level.
3. Press “M” to save. “S-S” will be displayed if successfully saved, or “S-F” shows if failed. Note: Default sensitivity is 4, and the adjustable range is 0-8. (0: off, 8: maximum)

To set a downwards current sensitivity

1. Press the up or down arrows until “S-4” is displayed.
2. Press “M” once, then press the up or down arrow to change the sensitivity level.
3. Press “M” to save. “S-S” will be displayed if successfully saved, or “S-F” shows if failed. Note: Default sensitivity is 4, and the adjustable range is 0-8. (0: off, 8: maximum)

To set collision sensitivity for the gyro sensor

1. Press the up or down arrows until “S-5” is displayed.
2. Press “M” once, then press the up or down arrow to change the sensitivity level.
3. Press “M” to save. “S-S” will be displayed if successfully saved, or “S-F” shows if failed.
   Note: Default sensitivity is 4, and the adjustable range is 0-8. (0: off, 8: maximum)

Displayed Height with Desktop Thickness

1. Press the up or down arrows until “S-6” is displayed.
2. Press “M” once, then press the up or down arrow to set the desktop thickness.
3. Press “M” to save. “T-S” will be displayed if successfully saved, or “T-F” shows if failed.

Screen Lock Setting

1. Press the up or down arrows until “S-7” is displayed.
2. Press “M” once, then press the up or down arrow to change the screen lock setting. (0: off, 1: on)
3. Press “M” to save. “A-S” will be displayed if successfully saved, or “A-F” shows if failed.
   When screen lock is enabled, the display will read “- – -” after resting 60 seconds. Press and hold “M” for 3 seconds to unlock. Screen may be locked before 60 seconds by holding “M” again for 3 seconds.

To Save the Customized Settings at one time
After adjusting one setting, press “T” to go back and enter another setting. Once finished, press “M” to save all settings.

To Reset the Customized Settings
Press “M”, “T” and the up arrow simultaneously for 5 seconds. The controller will beep to indicate settings have been successfully reset.

NOTES

• Self-protection function: The unit will enter a protective mode should the system operate in excess of 2 minutes with “HOT” on the controller display. The system will return to normal operation after approximately 18 minutes.
• Over-current protection mode: While operating, should the load on the desk exceed rated specifications, the system will enter into over-current protection mode to protect the system from damage.
• Do NOT remove or reconnect power to reset the unit when in a protective or “HOT” state, as this may damage the electronics.

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our dedicated support team can offer immediate assistance with rapid response times. If any parts are received damaged or defective, please contact us. We are happy to replace parts to ensure you have a fully functioning product.

• PHONE: 309-278-5303

  • AVG. RESOLUTION TIME (within office hrs): 5M 4S

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References

• Register a .US.COM domain today!
• VIVO - Desks, Monitor Mounting, and More Home & Office Solutions – VIVO - desk solutions, screen mounting, and more
• Electric Dual Motor Desk Frame with Touch Screen Memory Controller – VIVO - desk solutions, screen mounting, and more
• VIVO - Desks, Monitor Mounting, and More Home & Office Solutions – VIVO - desk solutions, screen mounting, and more

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