EVOHEAT CS & CS-GEN2 commercial heat pump Instruction Manual
- June 3, 2024
- EVOHEAT
Table of Contents
VOHEAT CS & CS-GEN2 commercial heat pump
Introduction
This manual contains information relating to the installation, troubleshooting, operation, and maintenance of this EvoHeat unit. Instructions in this manual must always be followed. Failure to comply with these recommendations will invalidate the warranty. Should you have any questions or require technical support, call the EvoHeat office on 1300 859 933 to speak to our team.
The EVO CS & CS-GEN2 commercial heat pump is the most efficient way to heat a commercial pool regardless of size or location. Our commercial heat pumps are ideal for sports and leisure centres, aquaculture, agriculture, water parks, hotels, resorts, apartments and office builds there is no job in the field too big for the EVO CS Series!
Technical Data
Heat output at 24°C air/26°C water|
kW
|
38
|
47
|
57
|
95
|
120
|
145
|
190
---|---|---|---|---|---|---|---|---
Heat output at 15°C air/26°C water|
kW
|
31.1
|
39.7
|
48.1
|
72.5
|
103
|
120
|
160
Cooling output at 35°C air/30°C water|
kW
|
21.6
|
28.2
|
36
|
64
|
80
|
97
|
119
C.O.P. at 24° C air| | 5.3| 5.05| 5.14| 5.49| 5.7| 5.69| 5.79
Power input at 24 deg air|
kW
|
7.16
|
9.3
|
11.1
|
17.3
|
21
|
25.5
|
32.8
Power supply| | 380-415/3/50
*Max running current AMPS per phase|
A
|
13.8
|
19.12
|
25.1
|
40
|
46
|
60
|
80.1
Compressor type| | Scroll
Refrigerant| | R410A
PVC water connection|
mm
|
50
|
50
|
50
|
DN 110
|
DN 110
|
DN 110
|
DN 110
Water flow rate| L/min| 200| 250| 325| 483| 583| 1033| 1000
Noise at 1M| dB(A)| 61| 61| 61| 61| 62| 63| 67
Unit dimensions (mm)
| L| 1490| 1490| 1490| 2170| 2175| 2175| 2180
W| 735| 735| 735| 1070| 1070| 1070| 1070
H| 1200| 1200| 1200| 1920| 2030| 2030| 2060
Weight packed| kg| 270| 300| 300| 679| 694| 709| 940
Weight unpacked| kg| 252| 254| 260| 632| 648| 664| 908
Running current max: 43°C ambient heat /29°C in cooling mode.
The data above is based on the EVO heat pump only, it does not include
auxiliary devices. Product specification information provided above is correct
at the date of printing, this data may change without notice. Please speak
with an EvoHeat Specialist for the most current product specifications.
Unit Dimensions
CS38, 47 & 57| 1490| 735| 1200| 1464| 480|
---|---|---|---|---|---|---
CS95-GEN2| 2170| 1070| 1920| 240| 183| 174| 160| 9|
CS120 & 145-GEN2| 2175| 1070| 2030| 1800| 1020| 530| 400| 155| 200| 63|
CS200-GEN2| 2180| 1070| 2060| 1020| 900| 900| 450| 160| 136| 50| 80| 249
Safety Instructions
Installation, repair, or relocations must only be done by a fully qualified technician. If done incorrectly there is a number of hazards that can occur including fire, electric shock, water leakage and injury.
- A circuit breaker must be installed for the unit.
- Ensure the unit has a good power connection and earthing to avoid the risk of electrical shocks.
- Before obtaining access to terminals all supply circuits must be disconnected.
- Use supply wires suitable for 75°C
- Maintenance and operation must be carried out according to the recommended time and frequencies, as stated in this manual.
- The unit is equipped with an over-load protection system. After a previous stoppage, the unit will not start for at least 3 minutes.
- The unit must be stored in a room without any continuously operating ignition sources (for example: open flames, an operating gas appliance)
- Do not pierce or burn the unit.
- If the supply cord is damaged, it must be replaced by a qualified service agent.
- This appliance must be installed in accordance with national wiring regulations.
- For unit cleaning or maintenance, switch off and disconnect the power of the unit.
- Do not install the unit near flammable gas or spray flammable substances near it.
- Ensure the heat pump is installed on a strong and stable platform.
- If the supply cord is damaged, it must be replaced.
- Use genuine standard spare parts only.
Installation
System Installation
The schematic diagram is for reference only. Check the water inlet/outlet
label on the heat pump while plumbing the unit.
EvoHeat only provide the main EvoHeat unit and EvoHeat accessories; other
items in the illustration above should be provided by the user or the
installer.
EVOHEAT ACCESSORIES DO NOT THROW AWAY All
EvoHeat units are provided with rubber feet, controller and leads for the
controller do not throw them away as they are required as part of the
installation.
CHECK HEATER CONDITION ON ARRIVAL
Check the heater packaging upon delivery for any obvious signs of damage.
Inform your supplier IMMEDIATELY if there is any evidence of rough handling.
When the heater has been removed from the packaging check the refrigerant
gauge on the front panel of the unit. The gauge should be showing a pressure
of approx 10-20 on the outside red band any less than this figure means
there may be a leak in the refrigerant system, and you should immediately
contact your EvoHeat Dealer.
General installation information disclaimer:
Install your EVOHEAT heat pump in accordance with the procedures in the
product manual. Always check that your installation will comply with local
building and council regulations.
IMPORTANT:
EvoHeat heat pumps MUST be connected by a licensed electrician. Under no
circumstances should an unlicensed person attempt to install or repair an
EvoHeat heat pump themselves. Heater electrical installation undertaken by an
unlicensed installer will void the warranty. Correct installation is required
to ensure safe and efficient operation of your pool heater. Before
installation it is very important to ensure 5 variables are carefully checked
to allow the unit to operate correctly: Location Clearances & Airflow Adequate
Water Flow & Plumbing Correct Electrical Connection & Supply
Location of Installation
Evo recommend the heat pump should ONLY be installed in an outdoor location
with appropriate ventilation. Installing the heater indoors without adequate
ventilation, or in a poorly ventilated enclosed space, will result in very
poor performance and can, in extreme cases, damage the heater.
Ensure the heater is installed in a well-ventilated area with plenty of fresh
air. Evo recommend the heat pump should ONLY be installed in a location with
appropriate ventilation. If installing the heater on an existing
pump/filtration system, the heater must be installed AFTER the filter and
BEFORE the chlorinator/sanitizer.
The Evo unit should be installed:
- At least 3.5m away from the water’s edge.
- No greater than 7.5m from the water’s edge (to avoid heat loss from the piping).
- On a flat level surface as close as possible to the pool
A rough estimate of heat loss over a 30m pipe run can be as high as 600 Watts
per hour per 5 degrees of temperature difference between the air/ground and
the pool water. These losses need to be taken into account over long distances
and piping may need to be insulated to reduce heat leakage.
Make sure the heat pump is not located where large amounts of water may run-
off from a roof into the unit. Sharp sloping roofs without gutters will allow
excessive amounts of rain water mixed with debris from the roof to be forced
through the unit. A water deflector may be needed to protect the heat pump.
If a suitable outdoor location is unavailable please contact EvoHeat for
specialist technical advice.
Airflow Clearances
The heat pump unit needs continuous fresh air whilst running. The heater draws
up to 47000 m3/h ambient air through the sides and discharges through the top
fan cowl.
Installing the heater indoors or in an enclosed space will result in very poor performance and can in extreme cases damage the heater. Ensure the heater is installed in a wellventilated area with plenty of fresh air, a minimum gap between walls/fences etc of:
- 1000mm on the sides
- 800mm on the ends
- and a 3500mm overhead clearance.
When units of a similar height are placed side by side, EvoHeat recommend a 1500mm clearance between units.
Leave sufficient space for unobstructed airflow into and out of the heater. Do not locate the heater in an enclosed area, or the discharged cold air will recirculate into the unit and consequently lower the heating efficiency as well as possible icing up.
If you do not have a location with these suggested clearances, please contact our EvoHeat Tech Support Specialist to discuss appropriate installation locations.
Fan discharge distance can be reduced by adding a Plenum to alter the air flow direction. Contact EvoHeat or a HVAC specialist for further advice. If you do not have a location with these suggested clearances, please contact our EvoHeat Tech Support Specialist to discuss appropriate installation locations.
Adequate Water Flow
All EVOHEAT heat pumps have a factory preset internal water flow switch. If
there is insufficient water flow the heater will not operate.
It is CRITICAL that there is sufficient water flow to the unit. Incorrect
water flow can cause a loss of efficiency and possible damage to the unit.
Optimal water flow rates are listed in the EvoHeat manual. It is imperative
that water flow is kept as close as possible to these flow rates. Correct
water flow not only offers optimal heater performance, but may also prevent
possible damage to your heater.
Before connecting the heater to the plumbing, all piping must be thoroughly
flushed to ensure no debris can enter the heater. Failure to remove pipe
debris can jam or damage the flow switch and may cause damage to the heater.
When cleaning the pool it is advisable to turn off your heater as restricted
water flow may cause the heater to shut down and indicate low water flow fault
(E03 error) or high pressure fault (E01 Error).
IMPORTANT :
A Variable speed pump or bypass valve and plumbing MUST be fitted to allow
water flow to be adjusted through the heater. Do not direct connect a water
pump with higher flow than required to the heat pump.
Rubber Feet
All EvoHeat units are provided with rubber feet which EvoHeat highly recommend
being installed. The rubber feet help reduce vibration of the unit and help
provide a space below the heat pump to install the drainage barbs.
Drainage & Condensation
Whilst the heater is operating, water in the air condenses on the fins of the
evaporator. During times of high humidity, the condensate may be several
litres per hour. This may give the impression that the heater is leaking,
however this is a normal function of heat pumps. The heat pump can also
automatically activate the reverse cycle defrost feature when required which
increases condensation produced.
Ensure CS series heat pumps are installed level so condensate is not allowed
to pool at one end of the condensate tray! Ensure CS-GEN2 series units are
installed level to evenly distribute condensate through the two drainage holes
on the condensate pan, located at either end of the heat pump!
The condensate water captured will discharge from the heat pump through one
end, typically where the heat pumps Inlet/Outlet connections are located. The
condensate discharges from the heat pump through a 32mm female threaded
connection. Ensure condensate is plumbed away from the heat pump to an
appropriate location, ideally a drain. Note: A 32mm Male threaded adapter is
NOT supplied with the heat pump.
Plumbing
The heat pumps exclusive rated flow titanium heat exchanger requires no
special plumbing arrangements except bypass (please set the flow rate
according to the nameplate). The water pressure drop is less than 10kPa at
max.
Flow rate : Since there is no residual heat or flame Temperatures, the
unit does not need copper heat sink piping. PVC pipe can be run straight into
the unit.
Location: Connect the unit in the pool pump discharge (return) line downstream
of all filter and pool pumps, and upstream of any chlorinators, ozonators or
chemical pumps.
Standard models have slip glue fittings which accept 40 mm PVC pipe for
connection to the pool or spa filtration piping. By using a 50 NB to 40NB you
can plumb 40NB.
Give serious consideration to adding a quick coupler fitting at the unit inlet
and outlet to allow easy draining of unit for winterizing and to provide
easier access should servicing be required.
Electrical Connection
IMPORTANT : Always use a qualified Electrician to perform any electrical
work. A licensed electrician must read the information before connecting.
Ensure the power cable and circuit breaker are of a suitable size for the
heater being installed. Also check that there is adequate voltage and current
available at the heater connection to run the unit. Voltage range should be
220-230 volts for single phase, and 380-400 volts for 3 phase units. Voltage
ranges outside these parameters will cause heater damage and void your
warranty.
- Ensure power is disconnected during installation or service.
- Always comply with the national and local electrical codes and standards.
- Ensure electrical cable size is adequate for heater requirements at the installation location.
- The heater must be equipped with a circuit breaker and isolation device.
- Circuit breaker must be installed between the heater and the water circulation pump if the water pump is hardwired into the heater. Please note recommended circuit breaker sizes make no allowance for a water pump hard wired into the heater.
- The unit must be well earthed. Remove the front panel to access the electrical connection terminals of the heater. The electrical wiring diagram is affixed to the inside of the front panel.
NOTE : Correct phase connection is important with 3 phase heaters. If 2
lights are showing on the 3 PHASE relay monitor this means the EvoHeat heat
pump has been wired correctly (one orange light and one green light). If only
one light is showing, the phases are out of rotation and need to be rotated to
get the correct phase rotation.
Initial Start-up
Note : in order for the unit to heat the pool or spa, the filter pump
must be running to circulate water through the heat exchanger.
After installation is completed, follow the steps below:
- Turn on your filter pump. Check for water leaks and verify flow to and from the pool.
- Turn on the electrical power supply to the unit, then press the key ON/OFF of wire controller, it should start after several seconds.
- After running a few minutes make sure the air leaving the top of the unit is cooler (between 5-10 )
- With the unit operating turn the filter pump off. The unit should also turn off automatically.
- Allow the unit and pool pump to run 24 hours per day until desired pool water temperature is reached. (Note: this may take up to several days depending on the initial water temperature and the size and location of the pool). When the water-in temperature reaches the set temperature the unit will shut off. The unit will now automatically restart (as long as your pool pump is running) when the pool temperature drops more than 1 below the set temperature.
TIME DELAY
The unit is equipped with a 3-minute built-in solid-state restart delay
included to protect control circuit components and to eliminate restart
cycling and contactor chatter. This time delay will automatically restart the
unit approximately 3 minutes after each control circuit interruption. Even a
brief power interruption will activate the solid state 3-minute restart delay
and prevent the unit from starting until the 5-minute countdown is completed.
Power interruptions during the delay period will have no effect on the
3-minute countdown.
Operation
The Controller
Operating Functions
Using the HELP Button
You can use at any interface and it will explain the buttons & functions of
the current interface. To exit the help interface, simply press the ON/OFF
button.
EXAMPLE: Press HELP at the Main Interface
Starting & Shutting Down
To turn on/off the unit, press the ON/OFF button for 1 second. The screen will
display as following for each state:
Switching Modes At the main interface, you can switch between the modes
of cooling, economic heating, heating & rapid heating by pressing
Example : Switch from Cooling mode to Economic Heating Note: The
operation of mode is invalid if the unit you purchase is heating only or
cooling only.
System State Checking
At any interface you can enter the system working state by pressing TWICE,
then using the UP and DOWN arrow keys to highlight the required parameter,
then press to enter. To exit, press the ON/OFF button
Changing Temperature
At the main interface, press the UP or DOWN key to adjust the temperature
setting as desired. Once complete, press the button to save the settings and
exit. Press the ON/OFF button to exit without saving settings. Refer to the
Parameter Table to set relevant temperature.
Clock Setting
At the main interface press to enter the clock setting interface. Select
the parameter you wish to change and press to make the parameter begin
flashing which indicates it can be changed. Press the UP or DOWN keys to
change the parameter value, then press to save. Press the ON/OFF button to
return to the main menu.
Note: If there is no operation after 10 seconds, it will return to the main menu and changes will automatically be saved. To change the date, the same process is followed.
Timer Settings
Four timer periods can be set according to your needs. From the main
interface, press timer setting interface. to enter the timer setting, press
DOWN to select Timer, then press The process of setting a timer is much the
same as adjusting the Clock settings. To cancel and return to the previous
menu, press the ON/OFF button. to enter the
Timer
Each timer has an ON value when the unit will turn on an OFF value when the
unit will turn off (00:00-00:00). These timers are required for the Daily
Timers & Temperature Timers to work. Example:
TIMER1 Unit is on at 7:30am and off at 10pm
Daily Timer
The Daily Timer allows you to apply your timers to particular days of the
week.
- OFF means that the unit will not run on that day.
- ON means the system will be running for a whole day.
- Applying one timer will have the unit run from A-B.
- Applying two timers will mean the unit runs from A-B, then C-D. Example: Setting the operation on Friday to run two different timers. If the Timer2 were 8am-10am & Timer 3 were 1pm-5pm, the unit would operate or stop accordingly.
Temperature Timer
The temperature timer will adjust the temperature as desired for your set
Timer periods. Example: If Timer 3 was set for 1pm 5pm on a Monday, the unit
would operate to the set temperature during the timeframe on the Monday.
Keyboard Lock
You may wish to lock the keyboard to prevent unauthorised users from adjusting
settings. When the keyboard is locked, a small lock symbol will be displayed
on the screen. To lock: from the main menu, hold the ON/OFF button for 5
seconds. To unlock: from the main menu, hold the ON/OFF button for 5 seconds.
Note : If the unit is in alarm state, the keyboard lock is automatically
removed.
Malfunction Display
If a fault occurs, there will be a malfunction code showing on the controller
screen. Refer to the Malfunction Table (9.9) to find out the failure cause and
solutions.
Troubleshooting
HEAT PUMP NOT WORKING? CHECK THE FOLLOWING:
IS THE SCREEN OF CONTROL PANEL LIT?
If not, make sure the electrical wires and cables are correctly connected and the power is on. Ensure any circuit breaker devices are set to the ON position and press the ON button on your controller. Check your controller cable is plugged in and is not damaged. If the unit has been shut off or the power has been interrupted the heater will not restart for a 5-minute period to protect the compressor. Wait 5 minutes before attempting a restart.
| IS THERE ENOUGH WATER FLOW?
If the screen displays a water flow related error check the water flow. Is the water pump in operation and the system free of debris that may cause a blockage? Disconnect pool cleaners to ensure proper water flow.
DOES YOUR HEAT PUMP HAVE AN ERROR MESSAGE ON THE SCREEN?
If yes, refer to the error code table 19.
IS THE HEAT PUMP SET TO RUN AT THE CORRECT TIME & DATE?
Please check your current timing or temperature modes on your controller – you may have programmed the unit to turn on at a different time.
| ****
IS THE CURRENT POOL/SPA WATER TEMP HIGHER THAN THE SET TEMP ON THE CONTROLLER?
If so the unit will not operate until the pool/spa water temperature falls below the set temperature on the controller.
HEAT PUMP IS RUNNING BUT NOT HEATING, CHECK THE FOLLOWING:
IS THE FAN FUNCTIONING?
If not contact EvoHeat tech support on 1300 859 933
| IS THE AIR DISCHARGED FROM THE TOP OF THE FAN NOTICEABLY COOLER THAN THE AMBIENT TEMPERATURE?
If not, check the refrigerant gauge on the bottom panel of the heater. Another way to determine if the heater is working orre tly is to look at the ontroller’s s reen and he k to see if the ATER OUT temp is higher than the WATER IN temp. Check also the INLET WATER TEMP is lower than the HEAT TEMP set point.
If the gauge shows less than 0.8MPA contact EvoHeat tech support to check the refrigerant system.
Ensure sufficient fresh airflow around the unit as per installation instructions.
Make sure cold air discharged does not recycle back through the heater. Check the condenser fins. If they are dirty or blocked use a low flow garden hose only (Pressurised water may cause damage to the heater).
• The unit will periodi ally defrost when the ambient air temperature is lower than 8 degrees.
IF THE HEAT PUMP IS RUNNING CONTINUOUSLY, CHECK THE FOLLOWING:
- Check the set temperature is at your desired level and that the pool water temperature is at or below this set point.
- Alternatively, this could be a possible electrical component failure contact EvoHeat tech support.
WATER APPEARING AROUND THE BASE OF THE UNIT, CHECK THE FOLLOWING:
The water appearing around the base of your heat pump could be condensation or a possible water leak. To determine, check the following:
· Check the discharge for the presence of chlorine.
· Turn the heater off & run the water pump continuously for a period of 2-4
hours.
If the water has no chlorine then it is condensation and is it normal If the water dries out, then it was condensation see see drainage and condensation for more information. If the water drainage and condensation for more information. If has chlorine, it is a water leak and you need to contact EvoHeat tech there is a continuous leak contact EvoHeat tech support.
Error Codes
Appendix
Cable Specifications
Single Phase Unit
Nameplate maximum current| Phase line| Earth line| MCB|
Creepage Protector| Signal Line
No more than 10A| 2 x 1.5mm2| 1.5mm2| 20A| ****
30mA less than 0.1 sec
| ****
n x 0.5mm2
10~16A| 2 x 2.5mm2| 2.5mm2| 32A
16~25A| 2 x 4mm2| 4mm2| 40A
25~32A| 2 x 6mm2| 6mm2| 40A
32~40A| 2 x 10mm2| 10mm2| 63A
40~63A| 2 x 16mm2| 16mm2| 80A
63~75A| 2 x 25mm2| 25mm2| 100A
75~101A| 2 x 25mm2| 25mm2| 125A
101~123A| 2 x 35mm2| 35mm2| 160A
123~148A| 2 x 50mm2| 50mm2| 225A
148~186A| 2 x 70mm2| 70mm2| 250A
186~224A| 2 x 95mm2| 95mm2| 280A
Three Phase Unit
Nameplate maximum current| Phase line| Earth line| MCB|
Creepage Protector| Signal Line
No more than 10A| 3 x 1.5mm2| 1.5mm2| 20A| ****
30mA less than 0.1 sec
| ****
n x 0.5mm2
10~16A| 3 x 2.5mm2| 2.5mm2| 32A
16~25A| 3 x 4mm2| 4mm2| 40A
25~32A| 3 x 6mm2| 6mm2| 40A
32~40A| 3 x 10mm2| 10mm2| 63A
40~63A| 3 x 16mm2| 16mm2| 80A
63~75A| 3 x 25mm2| 25mm2| 100A
75~101A| 3 x 25mm2| 25mm2| 125A
101~123A| 3 x 35mm2| 35mm2| 160A
123~148A| 3 x 50mm2| 50mm2| 225A
148~186A| 2 x 70mm2| 70mm2| 250A
186~224A| 2 x 95mm2| 95mm2| 280A
Wiring Diagram
Maintenance
DO I NEED TO GET MY UNIT SERVICED?
It is recommended that you get your EvoHeat unit serviced once a year by
your local certified air conditioning or refrigeration technician. If your
unit is located in a coastal area, more frequent maintenance may be necessary.
During the service, they will check the operational pressures of the
refrigeration system and give the unit and fins a good clean to ensure maximum
performance.
DO WE HAVE RECOMMENDED SERVICE AGENTS?
EvoHeat have a large database of recommended service agents. Please contact
EvoHeat tech support on 1300 859 933 for your local service agent details.
SHOULD I CHECK MY UNIT REGULARLY?
We recommend you check your unit regularly to avoid potential issues and
damage to your heat pump. Check the water inlet/outlets often for leaks. You
should avoid the condition of no water or air entering into the system, as
this will influen e unit’s performan e and reliability. You should clear the
pool/spa filter regularly to avoid damage to the unit as a result of the dirty
of clogged filter.
WHAT SHOULD I BE CHECKING REGULARLY?
The area around the unit should be dry, clean and well ventilated. Make
sure there is nothing blocking the airflow of the heater e.g. Leaf litter.
Discharge all water in the water pump and water system, so that freezing of
the water in the pump or water system does not occur. You should discharge the
water at the bottom of water pump if the unit will not be used for an extended
period. You should check the unit thoroughly and fill the system with water
fully before using it for the first time after a period of time. Check the
power supply and cable connection often, should the unit begin to operate
abnormally, switch it off and contact the qualified technician
Energy Saving Tips
If pool water is allowed to cool significantly, it may take several days to
return to the desired swimming temperature. If you do not plan to use your
pool for a prolonged period, then you might choose to turn the heat pump
completely off or decrease the temperature setting of the control several
degrees to minimize energy consumption.
- Use an accurate pool thermometer. A difference of 2ºC, between 26ºC and 28ºC, will significantly increase energy consumption.
- Carefully monitor the water temperature of your pool in the summertime. You can reduce heat pump usage due to warmer air temperatures.
- When the pool is not used for long periods, turn off the heat pump.
- Where possible, shelter the pool from prevailing winds with well-trimmed hedges or other landscaping, cabanas, or fencing.
- Always use a high-quality pool cover when practical. Besides providing a valuable water saving feature, a pool cover will dramatically reduce heat loss and reduce your pool heating running costs by up to 70%!
Warranty
Refer to the EvoHeat website for warranty details
Australia: https://evoheat.com.au/warranty-terms/
South East Asia : http://evoheat.com.sg/warranty/
-
Warranty terms are from date of purchase.
-
This warranty excludes any defect or injury caused by or resulting from misuse, abuse, neglect, accidental damage, improper voltage, vermin infestation, incompetent installation, any fault not attributable to faulty manufacture or parts, any modifications which affect the reliability or performance of the unit.
-
This warranty does not cover the following:
a. Natural Disasters (hail, lightening, flood, fire etc.) b. Rust or damage to paintwork caused by a corrosive atmosphere c. When serviced by an unauthorized person without the permission of Evo Industries d. When a unit is installed by an unqualified person e. Where a unit is incorrectly installed f. When failure occurs due to improper or faulty installation g. Failure due to improper maintenance (refer Operating Instructions) h. `No Fault Found’ servi e alls where the per eived problem is explained within the i. Costs associated with delivery, handling, freighting, or damage to the product in transit. -
If warranty service is required, you should:
a. contact Evo Industries Australia on 1300 859 933 or via our Contact page on our web site b. provide a copy of your receipt as proof of purchase c. have completed the online Warranty Registration Form -
Onsite technical service is available within the normal operating area of your Evo Authorised Service Agents. Service outside this area will incur a traveling fee.
-
Unless otherwise specified to the purchaser, the benefits conferred by this express warranty and additional to all other conditions, warranties, rights and remedies expressed or implied by the Trade Practices Act 1974 and similar consumer protection provisions contained in legislation of the States and Territories and all other obligations and liabilities on the part of the manufacturer or supplier and nothing contained herein shall restrict or modify such rights, remedies, obligations or liabilities.
REGISTER YOUR WARRANTY
EvoHeat highly recommend customers complete their warranty details online to
ensure efficient warranty claim processing.
To register your warranty, scan our QR Code or head to our website and fill in
the Warranty Registration Form: https://evoheat.com.au/warranty-registration/
COMMERCIAL SERVICES PLAN
OPTIMISE EQUIPMENT PERFORMANCE AND INVESTMENT PROTECTION
Ensure the best return on your EvoHeat investment with our certified commercial services plan. Regular heat pump maintenance is a critical aspect of ensuring your Evo heat pump is optimised; maximising performance and maintaining your energy savings. Our commercial service plan offers on-time servicing by qualified and accredited EvoHeat technicians – in combination with our genuine EvoHeat replacement parts.
SIGNIFICANT COST SAVINGS
Maximise your operating costs by ensuring your EvoHeat pump is well maintained
and operating efficiently.
IMPROVE PERFORMANCE
Improved performance = lower operating costs and increases the life span of
your Evo heat pump investment.
PEACE OF MIND
Peace of mind knowing your Evo heat pump is always operating at its optimum
performance
BENEFITS
- Significant cost savings
- Maintain efficiency
- Maintain your energy savings
- Improve your heat pump life span
- Lowest operating costs
- Increased availability
- Reliability
- Protect your investment
- Pay as you go
- Qualified and accredited EvoHeat technicians
- Genuine EvoHeat replacement parts
- Peace of mind
It’s more than just a routine check, keep your Evo heat pump operating at its
optimum performance with our Commercial Services Plan.
Contact us on service@evoheat.com.au or
Ph:1300 859 933 to get more information on our EvoHeat commercial service plan
References
- Warranty terms - EvoHeat
- Pool Heating and Cooling Solutions | Evoheat
- Warranty Registration - Evoheat
- Warranty Terms - Evoheat
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