VIVO DESK-V103E Electric Dual Motor Desk Frame Instruction Manual

: June 21, 2024
: Vivo

Table of Contents

VIVO DESK-V103E Electric Dual Motor Desk Frame
Product Usage Instructions
Package Contents
ASSEMBLY STEPS
OPERATION
TROUBLESHOOTING
FAQ
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

VIVO DESK-V103E Electric Dual Motor Desk Frame

Specifications

Product : Electric Dual Motor Desk Frame
SKU : DESK-V103E/EW
Weight Capacity: 220lbs (100kg)

Product Usage Instructions

Assembly Steps:

STEP 1: Attach one set of Left and Right Outer Crossbars (B,C) to each Leg (E) using M6x11mm Screws (S-A), tightening with 5mm Allen Wrench (T-A).
STEP 2: Attach Side Brackets (D) to Legs (E) using M6x11mm Screws (S-A), tightening with 5mm Allen Wrench (T-A).
STEP 3: Attach Feet (F) onto the bottom of Legs (E) using M6x35mm Screws (S-C), tightening with 5mm Allen Wrench (T-A).
STEP 4: Slide Inner Crossbars (A) into the Left and Right Outer Crossbars (B,C) making sure the slots on the Inner Crossbars are facing inward. Adjust the frame to the desired width to match your desktop [not included]. Lock frame width using M6x11mm Screws (S-A) and 5mm Allen Wrench (T-A).

CAUTION!
If you do not understand these directions, or if you have any doubts about the safety of the installation, please contact our product support team at 309-278-5303 or help@vivo- us.com for further assistance. Check carefully to make sure there are no missing or defective parts. Improper installation may cause damage or serious injury. Do not use this product for any purpose that is not explicitly specified in this manual. Do not exceed weight capacity. We cannot be liable for damage or injury caused by improper mounting, incorrect assembly or inappropriate use.

WARNING: CHOKING HAZARD
SMALL PARTS – NOT FOR CHILDREN UNDER 3 YEARS. ADULT SUPERVISION IS REQUIRED.

DO NOT EXCEED WEIGHT CAPACITY
FAILURE TO DO SO MAY RESULT IN SERIOUS INJURY.
THIS PRODUCT IS POWERED BY ELECTRICITY. IN ORDER TO AVOID BURNS, FIRE AND ELECTRIC SHOCK, PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY.
DO NOT CLEAN PRODUCT WHILE POWER IS CONNECTED.
DO NOT DISASSEMBLE OR REPLACE COMPONENTS WHILE POWER IS CONNECTED.
NEVER OPERATE THE SYSTEM WITH A DAMAGED CORD OR PLUG. PLEASE CONTACT YOUR SELLER TO REPLACE DAMAGED PARTS.
NEVER OPERATE SYSTEM IN DAMP ENVIRONMENTS OR IF ANY ELECTRICAL COMPONENTS HAVE MADE CONTACT WITH LIQUIDS.
ALTERATIONS OF THE GIVEN POWER UNIT ARE NOT ALLOWED.
OUTDOOR USE IS PROHIBITED.

ELECTRICAL SAFETY INSTRUCTIONS: TIPOVER WARNING
SERIOUS OR FATAL CRUSHING INJURIES CAN OCCUR FROM TIPOVER.

TO HELP PREVENT TIPOVER:

NEVER ALLOW CHILDREN TO CLIMB, STAND, HANG, OR PLAY ON ANY PART OF TV OR TV CART
USE TIPOVER RESTRAINT OR ANCHOR STAND TO WALL
USE OF TIPOVER RESTRAINTS MAY ONLY REDUCE, BUT NOT ELIMINATE RISK OF TIPOVER.

Product Warranty
For the most up to date details on your product’s warranty, please visit the product’s listing on our website or reach out to customer support. vivo- us.com/products/

Returns | Product Didn’t Work Out?
We offer a hassle-free 30 day return on all products. Contact customer support at 309-278-5303 or help@vivo- us.com. Please note: For items ordered in error or no longer needed, the return shipping charges will be at the buyer’s expense.

Package Contents

Included Hardware & Tools

Tools Needed

Weight Capacity:

ASSEMBLY STEPS

Attach one set of Left and Right Outer Crossbars (B,C) to each Leg (E) using M6x11mm Screws (S-A), tightening with 5mm Allen Wrench (T-A).
Attach Side Brackets (D) to Legs (E) using M6x11mm Screws (S-A), tightening with 5mm Allen Wrench (T-A).
Attach Feet (F) onto the bottom of Legs (E) using M6x35mm Screws (S-C), tightening with 5mm Allen Wrench (T-A).
Slide Inner Crossbars (A) into the Left and Right Outer Crossbars (B,C) making sure the slots on the Inner Crossbars are facing inward. Adjust the frame to the desired width to match your desktop [not included]. Lock frame width using M6x11mm Screws (S-A) and 5mm Allen Wrench (T-A).
Install Anti-Vibration Pads (K) into the holes and tabs on Side Brackets (D) and Outer Crossbars (B,C ).
STEP 6
Flip your desktop [not included] on a flat suface with underside facing up. Place the assembled frame over your desktop. If your desk has compatible pilot holes adjust the frame width as needed.
Use ST5x15mm Screws (S-B) and a drill to secure the frame and Control Panel (G) to the desktop.

  *  **Pilot Hole Drilling Instructions:** Mark hole locations and drill 0.40” (10mm) deep pilot holes using a ⅛” (3mm) drill bit.
  *  **VIVO Desktops:** Please refer to the desktop manual before proceeding.

STEP 7
Attach the Extension Cable (I) to the Motor Cable on the Leg (E) that is furthest from Control Panel (G). Connect Motor Cable from the closer Leg, other end of Extension Cable, and AC Power Block (H) into the back of Control Panel.
Plug Power Cable (J) into the AC Power Block (H).
Secure AC Power Block to the desktop using ST5x15mm Screws (S-B) and a drill.
Remove the protective film from Cable Clips (L) and place where desired to manage cables.

LED CONTROLLER

OPERATION

TROUBLESHOOTING

Reset Process
Press and hold ∨. The display will show RES and the legs will move to their lowest setting. When the desk no longer lowers, you can release the button.

Error Codes:

Special Programming

CHANGE DISPLAYED HEIGHT UNIT
- Press and hold S until S– shows and flashes. Press S again and the display will show UN.
- Press S to select. Press ∧ or ∨ to switch between SI (cm) and In (imperial/”).
- To save your selection, press again.
COLLISION DETECTION
- Press and S hold until S– displays and flashes. Press S again and the display will show UN.
- Use ∧ or ∨ to switch to CF and press S to select. Press ∧ or ∨ to switch between off,
- L (low), N (Normal), and H (heavy) collision force detection. Press S to save your selection.

EXPLORE MORE AT VIVO-US.COM
We offer a wide array of home & office products to fit your needs. From height adjustable desks to monitor mounts to keyboard trays and more!

WHO WE ARE
VIVO is more than a brand of ergonomic office furniture. We are a team of creative and innovative indivuduals working together to offer high-quality, affordable ergonomic solutions. We think and work outside of the box to serve you, our customer, to the best of our ability

Need Assistance?
We Would Love to Help!

Personable Customer Support | Mon-Fri 7 am-7 pm
We offer immediate assistance with rapid response times from customer service agents and product techncians to help you every step of the way!

Call Us: 309-278-5303
Average Resolution Time : 5m 4s
Chat Us: www.vivo-us.com
Average Resolution Time: < 15m
Email Us: help@vivo-us.com
Average Resolution Time: 1HR 8M
- 23% within < 15m
- 38% within < 30m
- 61% within < 1hr
- 83% within <2hr
- 92% within < 3hr

Need Help? Get In Touch
Monday-Friday from 7:00 am-7:00 pm CST

FOR MORE GREAT VIVO PRODUCTS,
CHECK OUT OUR WEBSITE AT: WWW.VIVO-US.COM

FAQ

Q: What do I do if I’m missing a part?
A: If any parts are received damaged/defective or you are missing a part, please reach out to customer support within 30 days of product delivery for a replacement at no cost.

Q: What tools are needed for assembly?
A: You will need a Phillips Screwdriver, Power Drill, and Level for assembly.

Q: What is the weight capacity of the desk frame?
A: The weight capacity of the desk frame is 220lbs (100kg).