Cable Matters USB-C Multiport Travel Dock Video User Manual

: June 7, 2024
: Cable Matters

Cable Matters USB-C Multiport Travel Dock Video

product

Introduction

Thank you for your purchase from Cable Matters® Inc., the ‘Reliable Connectivity’ company. This User Manual provides an overview of the features and installation of the USB-C™ Multiport Travel Dock with Video, USB, Ethernet & 60W PD
Please read these instructions carefully before connecting, operating or configuring this product. Please keep this user manual for future reference.
Contact support@cablematters.com for questions or product support.

Copyright and Trademarks

Specifications are subject to change without notice. Cable Matters is a registered trademark or trademark of Cable Matters Inc. All rights reserved. All other trademarks are the property of their respective owners.
Thunderbolt and the Thunderbolt Logo are trademarks of Intel Corporation in the U.S. and/or other countries.
USB Type-C™ and USB-C™ are trademarks of USB Implementers Forum HDMI, the HDMI logo, and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing, LLC in the United States and/or other countries. DisplayPort™ and the DisplayPort™ logo are trademarks owned by the Video Electronics Standards Association (VESA®) in the United States and other countries.

FCC Compliance Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) This device must not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation.

Product Overview

Package Contents

Please check that the following items are contained in the package:
1 x USB-C Multiport Travel Dock
1 x User Manual (available as a PDF from cablematters.com)

Product Description

The Cable Matters® USB-C™ Multiport Travel Dock with Video, USB, Ethernet, and 60W Power Delivery is an essential companion for a Windows or Mac computer with a USB-C or Thunderbolt™ 3 port. Connect a USB peripheral device, an Ethernet network, and one display with HDMI or VGA, or DisplayPort input. Simultaneously charge a laptop while transferring data or viewing video.

Product Features

USB-C™ and Thunderbolt™ 3 port compatible
Connect one display with HDMI or VGA or DisplayPort input
Connect to a Fast Ethernet network
Connect a USB peripheral such as a flash drive, keyboard or mouse
Supports up to 4K@60Hz HDMI and DisplayPort video resolutions
Supports up to HD 1080p VGA video resolution
Power and charge a laptop up to 60 watts
Wrap-around USB-C cable tail inserts clicks into the case
Protective tethered cap on USB-C connector for transport

System Requirements

Computer USB-C™ or Thunderbolt™ 3 computer port
Supported OS Windows 10, macOS 10.12 and up
Display: HDMI/VGA/DP input ports and cables
Fast Ethernet Network: Router with an RJ45 port and RJ45 patch cable
USB 2.0 USB Type-A cable to connect a peripheral device
Power Delivery 2.0 USB-C charger or USB-C charger/cable

Connection and Operating Instructions

Application Diagram

Note: All cables to connect to the Dock are sold separately

Connect to a Fast Ethernet network
Connect a USB 3.0/2.0 peripheral devices
Connect one display with HDMI or VGA or DisplayPort input
Connect a USB-C charger to charge a laptop while in use

Connecting the Multiport Dock to a computer with Power Delivery

The Multiport Dock can be connected to a USB-C charger to provide power to the Dock or charge a laptop while in use (with PD equipped computers).
Connect the Dock to a USB-C charger for the best performance

Installation Instructions

Test with a fully charged laptop
Connect the video and Ethernet cables BEFORE connecting the Dock
Connect a USB-C charger to the PD port of the Dock
Connect the Dock to a USB-C port on the computer
Look for the charging indicator on your computer

Troubleshooting Tips (for charging a laptop)

Check that the blue LED on the Dock is lit
USB-C Power Delivery must be supported by your computer for charging
USB-C charger and cable must be rated for USB-C PD 2.0
Dock can only charge up to 60 watts (some computers require more)
Use the USB-C charger and cable that came with the laptop for the best performance

Important Notes: (when using the PD power port)
Do NOT disconnect power to the Dock while in use or it may interrupt the video, Ethernet, or USB functions

Steps if the connected display or Ethernet function is not working:

Check the PD connection to the USB-C charger
Check that the video and Ethernet cables are securely connected
Disconnect all cables, reboot the computer, and reconnect everything

Connecting to a LAN or Router

Installation Instructions

Connect an RJ45 Ethernet patch cable to the Dock
Connect the patch cable to a LAN or router port
Connect the Dock PD port to a power for the best performance
Connect the Dock to a USB-C port on the computer
Check the documentation of your router to configure network access
Link and Status LEDs should blink to indicate a live connection

Troubleshooting Tips

Disconnect all cables, reboot the computer, and reconnect everything
Check that the Link and Status LEDs are lit
Test by turning off all wireless connections
Update the USB-C drivers from the computer manufacturer
Test the patch cable with a different device
Gigabit Ethernet speed is NOT supported, only Fast Ethernet speed

Windows
Search Device Manager > Click on: Universal Serial Bus devices > USB-C Multiport Adapter with Charging
Mac
About this Mac -> System Report -> Hardware -> USB -> USB 3.0 Bus -> USB 2.0 Hub -> USB-C to Multiport Adapter with Charging

Connecting a Display

Installation Instructions

Connect an HDMI or VGA or DP cable (sold separately) to the Dock
Connect the other end of the cable to the video input of the monitor
Connect the Dock PD port to power for the best performance
Connect the Dock to a USB-C port on the computer
Select the HDMI/VGA/DP video and audio input from the display menu
Select the audio output from the computer (optional)

Note:
Supports HDMI video resolution up to 4K @ 60Hz
Supports VGA video resolution up to HD 1920×1200 @ 60Hz
Supports DisplayPort video resolution up to 4K @ 60Hz

Troubleshooting Tips

Only one display can be connected at a time (HDMI or VGA or DP)
Disconnect all cables, reboot the computer, and reconnect the everything
4K video resolution requires a 4K-rated source, cable, and monitor
Check that your computer supports an external video monitor
Check for updated video graphics drivers from the computer manufacturer
Test with an HD (not 4K) display for HDMI and DP, if possible

Duplicate or Extend the Display

Windows: Press Windows Logo + P or launch the Intel HD Graphics Control Panel from the search bar
macOS: Select System Preferences > Displays > Click the Arrangement tab

Connecting a USB Peripheral Device

Installation Instructions

Connect a USB 2.0 or 3.0 device to the Dock (cable sold separately)
Connect the Dock PD port to a USB charger for the best performance
Connect the Dock to a USB-C port on the computer
USB devices should be recognized after downloading any needed drivers
Always Safely Remove or Eject the device before unplugging

Troubleshooting Tips

Disconnect all cables, reboot the computer, and reconnect everything
USB 2.0 port will not charge a device such as smartphone
Test the USB device with a different computer
Test the USB device with a different USB cable
USB 3.0 devices will be limited to the USB 2.0 data transfer rate

Troubleshooting Tips

When using Power Delivery to charge a laptop, first connect all cables and the USB-C charger BEFORE connecting the Dock
Check that your computer recognizes the Dock. The blue LED should be lit
Windows: Search Device Manager > Click on: Universal Serial Bus devices > USB-C Multiport Adapter with Charging
Mac :About this Mac -> System Report -> Hardware -> USB -> USB 3.0 Bus -> USB 2.0 Hub -> USB-C to Multiport Adapter with Charging

Cabling

Check that all cable and Dock connections are secure
Test any connected cables with different equipment
4K HDMI video resolution requires a 4K-rated cable

Computer/Host Source

Test with a fully charged computer and the PD port connected to power
Try different video resolution and refresh rates supported by the display
Check the HDMI/DP audio output from the computer
Verify that the HDMI/DP audio is not muted
Disconnect all cables, reboot the computer, and reconnect everything

Check for updated BIOS, firmware and software drivers from the computer manufacturer for Windows computers Computers with Thunderbolt 3 ports can check for driver information at: http://kb.cablematters.com

Connected Display

Select the HDMI/DP/VGA input from the display menu
Adjust the audio level from the display menu
Test with an HD (not 4K) HDMI/DP display, if possible
4K video resolution requires a 4K-rated display and cable

Technical Specifications

**** Host Connector: USB-C Male

Network Port 10/100: RJ45 8P/8C 568-B Female

USB Port: USB 2.0 Type A Female

HDMI Video Port: HDMI 19-Pin Female

VGA Video Port: VGA HD-15 Female

DisplayPort Video Port DisplayPort 20-Pin Female

Power Port: USB-C 24-Pin Power Delivery 2.0

OS Support Windows 10, macOS 10.12 and up

HDMI/DP Resolution Support Up to 4096 x 2160 @ 60Hz HDMI/DP Audio Support 8-Ch LPCM, compressed audio.

Dock Housing 3.4 x 2.9 x 1.1 Inches / 4.6 Ounces

Cable Tail Length: 6 Inches

Compliance C E, FCC

Warranty: Limited One- Year

Note: Specifications are subject to change without notice

Warranty and Support

Customer Support and Contact Information

Cable Matters offers lifetime technical support as an integral part of our commitment to provide industry leading solutions. Email us with any questions at support@cablematters.com.

Warranty Information

This product is backed by a limited one-year warranty. The warranty covers parts and labor costs only. Cable Matters does not warrant its products from defects or damages arising from misuse, abuse, or normal wear.

Limitation of Liability

In no event shall Cable Matters Inc. (including their officers, directors, employees or agents) be liable for any damages (whether direct or indirect, special, punitive, incidental, consequential, or otherwise), loss of profits, loss of business, or any pecuniary loss, arising out of, or related to the use of this product exceeding the actual price paid for the product (as allowed by state law).