EUREKA FORBES Aquaguard Ritz with Alkaline Water Purifier User Manual

Aquaguard ®

WHY IS AQUAGUARD ® PAANI KA DOCTOR?

• Trust of 150 lakh+ mothers
• Owned by 1.62 lakh+ doctors
• Service within 5 km range of wherever you are
• 21 different technologies to address 21 different water conditions across the country
• Tested / Certified by 130+ leading national and international laboratories

*As per Superbrand and Reader’s Digest.

THE POWER OF AQUAGUARD® RITZ Alkaline

• The new Aquaguard® RITZ inactivates and removes microbial contaminants from your water and gives you pure, sweet-tasting water
• Aquaguard® RITZ is tested and certified by AWRTC for the removal of disease-causing bacteria, viruses, and protozoa-cysts along with other contaminants like pesticides, residual organic impurities, harmful heavy metals, arsenic, and more, to give you water that is safe and healthy
• The Aquaguard® RITZ comes with a multi-stage enhanced purification process. This ensures that the water you drink is absolutely pure and crystal clear
• To ensure good health for you and your family, Aquaguarde Paani Ka Doctor offers you a choice to select the ideal technology, based on your input water quality

KNOW YOUR AQUAGUARD® RITZ Alkaline

Make sure that your Aquaguard® RITZ is installed by a trained Eureka Forbes Service Technician only.

1. Input water must be tested for Total Dissolved Solids (TDS) and Total Hardness.

2. Install yourAquaguards RITZ in a dry ventilated place.
   – Keep it away from direct sunlight, heating devices or areas below freezing temperatures.
   – You can keep it on the kitchen counter or wall mount it.

3. Ensure that the input tap water temperature is in the range of 10°C – 40°C.
   – Avoid connection to a hot water tap as it can damage the filters.

4. Make sure that the tap water pressure is between 0.3 kg/cm2 to 3.0 kg/cm’.
   If the input water pressure is more than the specified, installation of PRV
   (Pressure Reducing Valve) is recommended. If the input water pressure
   is less than specified, installation of Booster Pump is recommended.

5. Flush filters and membrane thoroughly and independently for 3-5 min to remove fine particles present in the filter. This should be done before the installation of the unit.

Input Water Quality Usage Limitations:

1. If the input water iron content is more than 0.3 mg/liter, the use of iron remover is recommended as a pre-treatment.
2. If the input water turbidity is more than 5 NTU or comprises colloidal particles, the use of a special filter is required as a pre-filter.
3. Do not install the water purifier if the TDS is more than that prescribed in the technical specifications.

*Available at an extra cost.

HERE’S HOW AQUAGUARD® RITZ Alkaline

AQUAGUARD RITZ RO+UV+MTDS+ALKALINE ( WATER FLOW DIAGRAM )

NOTE : THIS IS A SCHEMATIC ILLUSTRATION OF THE PRODUCT TO GIVE A VISUAL SCHEME OF THE WORKING OF UNITS.
THIS IS NOT AN ACTUAL ENGINEERING DRAWING OF THE PRODUCT.

PURIFICATION PROCESS OF AQUAGUARD® RITZ Alkaline

| i-Filter™| Multi-layered Polypropylene Roving Wound Cartridge| Removes fine suspended particles such as dirt and sand from water.
2.| Chemi-Block (with Built-in Particle Trap Filter)| Dust-free Bacteriostatic
Activated Carbon Block| Reduces excess chlorine, color, and organic impurities. Also adsorbs bad taste and odor from the water.
3 .| Mineral Guard™***| Micro-controller based Electronic Impulse Producer|

Generates electronic impulses which prevent scaling/deposition of Calcium and Magnesium on the Quartz Glass tube of the UV reflector chamber, thereby ensuring the best UV penetration, through Quartz Glass into the water column and at the same time keeping essential minerals like Calcium and Magnesium intact in water.

4.| Reverse Osmosis Cartridge| Thin Film Composite (TFC) Reverse Osmosis Membrane| Reduces TDS, hardness, pesticides, and heavy metals like arsenic, lead, and mercury. Eliminates micro-organisms like bacteria, viruses, protozoa, and cysts.
5.| UV e-bolling™| Germicidal UV Lamp| UV disinfects the water by eliminating waterborne disease-causing bacteria, viruses & protozoa, thereby, making it safe to drink.
6.| TDS Regulator| Mechanical Systems| Adjusts the TDS of purified water to provide healthy water always.
7.| Alkaline Cartridge| Alkaline Media Combined With Activated Carbon|

The alkaline cartridge Instantly Increases the pH and makes the water alkaline. This cartridge also contains activated carbon which makes water safer, healthier, and tastier by removing contaminants like VOCs.

LED INDICATION CHART FOR AQUAGUARD ®

RITZ Alkaline

REMARKS

LED will glow in Red, Yellow & Green will glow one after the other for I sec. Then Green will be solid for 5 sec.

Purification Process| Tank Full| | Yellow LED will blink @0.5 sec for 6 sec.
Filter Alarm| | Off
Service| | Off
Tank Filling Mode| Tank Full| | Yellow LED will blink @0.5 sec
Storage (Tank Full)| Tank Full| | Yellow LED will be solid
UV Lamp Fault| Service| | Red LED will be solid
SV/Pump Fault| Service| | Red LED will blink @0.5 sec
DRS| Service| | Red LED will blink @0.25 sec
EA Fault.| Tank Full| | Off
Filter Alarm| | Green LED will blink @0.25 sec
Service| | Green LED will blink @0.25 sec
Filter Life Warning (from 5,400 Litres to
6,000 Litres)| Tank Full| | Off
Filter Alarm| | Green LED will blink (respective filter) @interval of 5 & 2 secs
Service| | Red LED will be solid
Filter Life Completed (unit seizes) after 6,000 Liters| Tank Full| | Off
Filter Alarm| | Green LED will blink (respective filter) @interval of 0.5sec- unit seizes all functions
Service| | RED LED will be solid

AQUAGUARD ® RITZ Alkaline **TECHNICAL SPECIFICATIONS***

Membrane, Alkaline Cartridge. UV Lamp.

Electrical Specification

1| Power Rating 45 Watts (Max.)
2| Power Supply| Input 230 V AC / External AC-DC Adaptor, 24 V DC, 2.5 Amps
3| UV LAMP| 11 Watts
4| UV Lamp Life| 8000 burning hours (as per manufacturer’s spec.)
5| Operating Voltage Range| 150 to 250 V AC, 50 Hz
6| Solenoid Valve| 24 V DC

Recommended Input Water Parameters

1| Input Water Pressure Range**| 0.3 — 3.0 kg/cm2
2| Input Iron Content (Max.)| 0.3 mg/L
3| Chlorine Content (Max.)| 0.2 mg/L
4| Input Water Turbidity (Max.)| 5 NTU
5| Total Dissolved Solids (TDS)| Up to 2000 mg/L
6| Water Temperature Range| 10°C to 40°C
7| Total Hardness (Max.)| 600 mg/L

Technical Specifications are subject to change without prior notice. As input water to the overall product.
Note: The performance data presented in the table is applicable under standard laboratory conditions”. Actual performance may vary depending on the input water quality, water pressure, and condition of filters. Input water quality/pressure/TDS are important determinants of purifiers’ performance.

Warranty void if the product is not installed as per recommendation.
“If the input water pressure is less than 0.3 kg/cm2, installation of a booster pump’ is recommended. If the input water pressure is more than 3.0 kg/cm2, installation of a PRV (Pressure Reducing Valve)* is recommended. These accessories are available at an extra cost.

“Standard Test Conditions:
Feed Water Quality: TDS Max: 1000 mg/L with NaCI; Pressure: 1 kg/cm2, Turbidity: 1 NTU (Max.), Temperature: 25°C, Chlorine: below 0.2 mg/L, Iron: below 0.3 mg/L, Life: 6,000 Litres

“Standard Test Condition of Alkaline Cartridge: Input water pH: 7.0 (+/- 0.2); TDS: 40 (+/- 10) mg/L; Flow rate: 250 ml /min; Temperature: 25°C Under Standard Test Conditions”, the output water pH range is 7.5 – 8.5.

Note: Performance of alkaline cartridge is applicable under standard test conditions of alkaline cartridge”. Actual performance may vary depending on the input water quality, life of the alkaline cartridge, and RO element. Under certain input water quality conditions, the pH of output water from an alkaline cartridge can exceed 8.5 pH.

MAINTAINING YOUR AQUAGUARD®

RITZ Alkaline

• Fill the tank and disinfect the storage tank with a disinfection tablet
• Discard the first filling of the water from the storage tank
• Drain the water in the tank if it hasn’t been used for over 48 hours
• Ensure that the capillary flow restrictor is checked and replaced (if required) by the authorized service technician, during the mandatory service or in-service call
• Ensure that the replacement of the consumable Cartridges are done by a trained Eureka Forbes Service Technician, after approximately 6,000 liters of water usage or if choked

Note: Please refer to standard test condition° and standard test condition for Alkaline cartridge” for filter life. ** As per UV lamp manufacturer’s specification.

A QUICK CHECKLIST

Problems Water tastes bad| Checkpoints

1.  Is the tank clean?
2.  Have you kept the purified water in the tank for too long?
3.  Is it time to change the filter?

| Solutions

Clean the storage tank.
Dispose of water and clean the tank. Call an authorized Eureka Forbes service technician.

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Less water has been purified| 1.    Is the tap water valve dosed?
2.    Is the tap water pressure too low?
3.    Filters may be clogged or damaged?| Open the tap water valve.
If so, the amount of purified water will be reduced.
Call an authorized Eureka Forbes service technician.
Water doesn’t flow into the storage tank| 1. Is there water available in the overhead tank ?
2. Is the main water supply tap closed?
3. Not sure what is wrong?| Ensure the overhead tank is filled with water.
Ensure the tap is open.
Call an authorized Eureka Forbes service technician.
Water is leaking| 1. Is water coming out of the top of the purifier?|

Close the tap water valve, unplug the power cord and call an authorized Eureka Forbes service technician.

CLEANING AND DISINFECTION OF WATER STORAGE TANK

Note: Storage Tank of this product must be periodically cleaned (at least once in every 30 days) by a disinfectant. Disinfection Tablets may be purchased from the Company Authorised Service Centre. Please follow the disinfection process strictly as per the instructions as provided in this User Manual.

• Switch OFF the water purifier from the main power supply
• Open the top cover and push the tap lever UP, to drain the tank
• Wipe the inside of the tank with a dry, clean soft cloth
• Keep the top cover in place
• Switch the power supply ON
• Let the storage tank get filled & then drop one disinfection tablet* into the tank
• Keep the top cover in place & leave the unit for 30 min.
• After 30 min. open the tap & discard this and the first filling water completely Caution: Do not drink this water
• Now your unit is ready to use
• Please ensure that this disinfection process is carried out by the authorized installation person/service technician during the first installation and in every subsequent mandatory servicing of your product
  *Available with Eureka Forbes Service Technician.

WARRANTY TERMS & CONDITIONS

1. The Products are warranted against manufacturing defects for a period of twelve (12) months from the date of original purchase.

2. The Customer will notify the Company in writing promptly of any defects noticed and give the Company or its authorized agent adequate opportunity
   to inspect test and remedy them for which the Customer will deposit the goods at its own expense if so, required by the Company with the
   Company’s Office/Service Centre along with the original invoice in the city where they are sold.

3. The Inspection and Test Report of the company’s office/service center will be final and binding under the warranty for determining defects, repairs/alterations
   required or carried out or certifying work of the goods thereafter.

4. Aquaguard® may require initial setting, post-installation, depending on varying water conditions and power supply. In case of any service requirement,
   post-installation, please contact the company’s service center.

5. The company or its authorized agent will be entitled to retain any defective part replaced under the warranty.

6. Notwithstanding anything to the contrary contained or implied by this warranty:
   a) The company’s liability under this warranty shall be limited to the first sale of the goods by the company to the customer and will not apply or extend to any secondary sale of goods by the customer.
   b) The company’s liability under this warranty shall be limited only to defects in the goods which occur under the conditions of the normal operation of the goods and their proper and prescribed use. The warranty does not cover or extend to defects that are determined by the company or its authorized agents as occurring or resulting from or attributable to negligence, abuse, misuse, faulty care, operation or maintenance or repairs, alterations to the goods, or any part thereof by others or the use of the goods on electrical supply for which they are not designed, or damage caused by lightning or other electrical disturbances or interruptions, dismantling or re-installation at a different location.
   c) The company’s liability under this warranty shall remain valid only if the goods are duly installed by the company or its authorized agency at the location specified in the invoice and such installation is undertaken by the company or its authorized agent or franchise.
   d) Consumable items mentioned in the consumables table are subject to normal wear and tear and are not covered by this warranty. Please refer to model- specific components given in the user manual under the table “consumable cartridges”.
   e) Reverse Osmosis Membrane warranty is for a period of 1 year (or) 6,000 liters (whichever is earlier) from the date of installation, on the condition that the input water is as per the standard test conditions for RO variants (provided in the section “Technical specifications table”), mentioned in the user manual. If the RO membrane gets clogged within the warranty period, it will be cleaned/repaired/replaced free of charge as deemed fit by the company authorized service person/center after inspection. (At applicable for RO models only.)
   f) The customer will have no claim against the company, its employees, and its authorized agents or franchise are under or pursuant to this warranty in respect of death or injury to the customer or any other person or loss or damage to any property caused by or due to equipment failure, breakdown or accident, fire or operation or utilization of the goods otherwise than in accordance with the user manual or by due to any other cause or circumstances beyond the control of the company.
   g) The company’s liability, under this warranty, shall in no event and under no circumstances exceed the price paid by the customer to the company for the goods stated in the invoice.

General

For the purpose of this warranty, the following expressions shall have the following meanings respectively:

1. The ‘Goods’ shall mean the goods described in the Order Form.
2. The ‘Customer’ shall mean the original purchaser of goods from the company.
3. The ‘Company’ shall mean EUREKA FORBES LIMITED.
4. Aquaguard®means and includes Aquaguard ®, Aquaguard® Select, and Sure from Aquaguard.
5. ‘General Terms & Conditions shall mean the terms and conditions agreed upon by the customer and the company printed on the Order Form.
6.  ‘Invoice’ shall mean the invoice issued by the company to the customer describing the goods and indicating, inter alia, the total purchase price thereof and the name of the customer.
7. ‘User Manual’ shall mean the instructions for installation, use, and maintenance provided through QR code along with Products supplied by the company.
8. EFL reserves the right, in its absolute discretion, to change, alter or discontinue and alter the terms and conditions from time to time without any prior notice.
9. Any disputes are subject to Mumbai Jurisdiction only.

Post-warranty

1. The customer may be offered a yearly Service Contract at the prevailing company rates and terms.
2.  In case the customer does not wish to enter the Service Contract, he/she has the option of calling the company’s service center to have his Aquaguard® services on an actual basis, i.e., by paying the labor cost and spares needed to attend to that service/complaint call at the prevailing company rates. Such service will be rendered by the company in towns/places where the company has its service centers.
3. If during such servicing it is necessary for the company to replace or repair defective components or parts, the customer shall be required to pay for the same as per the company’s prevailing price list.
4. Eureka Forbes Limited reserves the right to offer an annual maintenance contract/ensure availability of spares only up to 7 years from the date of invoice.
   *Conditions apply.

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‘Environment Protection:
‘PROTECTION’ has always been our motto and guiding principle. We care for the environment. We urge you to recycle the packaging material or take it to the nearest recycling facility rather than disposing of it with the rest of your waste. Your product has been designed to work for many years, however, should you wish to upgrade or replace your old product, remember to help protect the environment by disposing of it at your local e-waste disposal center. Should you have any queries, the nearest authorized, center of Eureka Forbes will be able to guide you. Allow us to become your environmental partner; together we can make the world a cleaner place.

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| Health Protect™
For your safety, the specially designed and electronically authenticated purification cartridges^ of Aquaguard° ensure our promise of ‘pure & healthy water or no water’ always. In the unlikely usage of a ‘non-genuine’ purification cartridge^ that could potentially deliver unsafe water – an indicator light will draw your attention. For your complete protection, it even shuts down the purification process. Not just this, it also alerts you in advance when the Aquaguard® purification cartridges^ are reaching the end of their usable life (6,000 liters), so that you can contact the authorized Eureka Forbes Service Centre for your required ‘genuine’ purification cartridge^ replacement. Ai-Filter, Chemi-Block, RO Membrane (in RO/RO+UV/RO+UV+UF models only), OF Filter, Active Copper Cartridge. ‘Not including premature choking of the purification cartridges due to poor water conditions. vis. silt etc.
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Aquaguard’s old logo and Aquaguard’s new logo are both original Aquaguard products from the house of Eureka Forbes Limited.

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SMS ‘’ to 80822 99333
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Email: customercare@eurekaforbes.com

Eureka Forbes Limited: B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen, Off Ganpatrao Kadam Marg, Lower Parel, Mumbai – 400 013, India. Tel: +91 22 4882 1700, 6260 1888 • Fax: +91 22 4882 1701

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