MOEN EB500-E Standard Non-Electronic Bidet Toilet Elongated Seats Installation Guide

: June 5, 2024
: Moen

MOEN EB500-E Standard Non-Electronic Bidet Toilet Elongated Seats

Thank you for purchasing our product. Please read this installation guide before installation and use to ensure that your product will function at peak performance.

PLEASE CONTACT MOEN FIRST

For Installation Help, Missing or Replacement Parts
(USA)
1-800-BUY-MOEN (1-800-289-6636)
WWW.MOEN.COM
(Canada)
1-800-465-6130
www.moen.ca

HELPFUL TOOLS

For safety and ease of unit replacement, Moen recommends the use of these helpful tools.

Wrench

|

Safety Glasses

|

Screw Drive

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Item List

(Confirm that all below items are inside the box)

Bidet

|

Adapter Plate

|

Sliding Plates (2 pieces)

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Connecting Bolts (x2)

|

Expansion Nuts (x2)

|

T-Shaped Connector

Water Inlet Hose

|

Installation Guide

Please confirm all the aforementioned items are inside the package. If there are any omissions, please contact customer service. T-Valve has supply interface of 7/8″ ballcock thread.

SPECIFICATIONS

WATER FLOW (WASH)

|

350ML – 1600 ML/MIN

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WATER FLOW (BIDET)

|

350ML – 1600 ML/MIN

BACKFLOW PREVENTION

|

CHECK VALVE AND VACUUM BREAKER

WATER SUPPLY

|

DIRECTLY FROM WATER PIPES

WATER PRESSURE RANGE

|

10 – 110 PSI

DIMENSIONS

| EB500 – E
19-3/10″ (491MM) X
14-3/5″ (371MM) X
2-3/10″ (59MM)|

EB500 – R
18-1/5″ (462MM) X
14-3/5″ (371MM) X
2-1/2″ (63MM)

WEIGHT

|

6.4lb (2.92kg)

BEFORE YOU BEGIN

IMPORTANT: Before installing the product, please make sure you meet all of the requirements listed below.

Sizing Requirements:

– Please measure your toilet to make sure that there isenough space for the Bidet as noted below:

Center hole spacing must be between 4-1/5″ and 6-1/2″ (107mm – 165mm).
The tee connector used for this product is 15/16″ (24mm).
For EB500 – E, the distance from the mounting hole to the front end of the toilet must be between 16-9/10″ and 18-9/10″ (428mm – 480mm).
For EB500 – R, the distance from the mounting hole to the front end of the toilet must be between 16-1/10″ and 18-1/10″ (410 – 461mm).

Explanation of Terms and Symbols

**WARNING**

| Indicates possible injury resulting from improper usage due to disregarding this message.
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| Prohibits any individual from performing any action with this symbol.
| Prohibits any individual from dismantling product.
| Keep away from any extreme heat or fire.
| Operate only as instructed.

**⚠ WARNING**

| Do not use with water that is microbiologically unsafe or of unknown quality without adequate disinfection.
Risk of urocystitis or dermatitis. Untreated water may also cause corrode inner workings of unit.| | Do not use old supply hose to connect to seat elbow. Use the one provided with your product. Anything else connected to the older hose may need replaced.
Risk of water leakage and/or property loss/damage.
| Do not place a lit cigarette along with other burning objects into the unit. Risk of fire.| | Do not dismantle, repair or alter this product on your own. Call in a professional or contact Moen for future advise. Risk of fire and/or other accident that may lead to injury.
| This product is not a toy. Advise children not to play with product.
Risk of injury.| | For cleaning or maintenance of plastic parts, do not use any harsh cleaning agents. (These include, but are not limited to products such as: concentrated sulfuric acid, concentrated nitric acid, glacial acetic acid, carbon tetrachloride, chloroform, acetone, butanone, benzene, methylbenzene, phenol, methylphenol, dimethylformamide, methyl ether, soybean oil, acetate, 40% nitric acid, thick salt acid, 95% alcohol, kerosene, gasoline, or brake oil, etc.)
Risk of damage parts that can lead to accidents and injuries.
| Do not apply any force to the unit’s seat and lid. Do not stand on the lid or open or close the lid and the seat forcefully.
*This may result in product damage and/or user injury.
| Any person with a disability, the elderly, and children, should be using this product with the supervision of another individual.
|

Parts List

A. Water Tank
B. Lever
C. Water Supply Hose
D. T-Shaped Connector
E. Shutoff Valve
F. Water Inlet Hose
G. Toilet Bowl
H. Toilet Seat
I. Wash Nozzle
J. Bidet Nozzle
K. Seat Cover
L. Dismantle Button

Product Functions

Function

Rear Wash|

TURN THE LEVER COUNTERCLOCKWISE FROM THE VERTICAL POSITION.
THE NOZZLE FOR REAR WASH EXTENDS FORWARD AND THE FRESH WATER SPRAY FUNCTION STARTS.
THE WATER VOLUME DECREASES WHILE TURNING THE LEVER TOWARDS THE VERTICAL POSITION. IT WILL COMPLETELY SHUT OFF WHEN THE LEVER IS ON THE VERTICAL POSITION.

Front Wash|

TURN THE LEVER CLOCKWISE FROM THE VERTICAL POSITION.
THE NOZZLE FOR FEMININE BIDET (FRONT WASH) MOVES FORWARD AND THE FRESH WATER SPRAY FUNCTION STARTS.
THE WATER VOLUME DECREASES WHILE TURNING THE LEVER TOWARDS THE VERTICAL POSITION. IT WILL COMPLETELY SHUT OFF WHEN THE LEVER IS ON THE VERTICAL POSITION.

NOTE: FRONT WASH NOZZLE IS SLIGHTLY LONGER WHEN FULLY EXTENDED AND DIRECTS SPRAY MORE IN THE FORWARD DIRECTION.

STOP|

DURING WASH OR BIDET STATUS, ROTATE THE LEVER TO THE VERTICAL POSITION TO STOP THE FRESHWATER SPRAY.
THE NOZZLE MOVES BACK TO THE ORIGINAL POSITION.
THE WATER VOLUME DECREASES WHILE TURNING THE LEVER TOWARDS THE VERTICAL POSITION. IT WILL COMPLETELY SHUT OFF WHEN THE LEVER IS ON THE VERTICAL POSITION.

Installing Your Product

Preparation

CAUTION:
The water pressure limit ranges from 10 to 110 PSI. Please use as instructed. The water shutoff valve should be near where the product can be installed or dismantled.

Insert the connecting bolts into the sliding plates
Insert the connecting bolts with the sliding plates into the adapter plate.

Installation of Your Product

Assemble nylon nut, fixed base, screw fixed bracket and screw into the ceramic in the order shown in the diagram.
Adjust the fixed base and lock the screw.
Push forward the bidet seat to support the fixed base.
Installer will hear a “Click” noise once the seat is securely locked in.

Connecting the Water Inlet Hose – Method 1 (Recommended)

Press the button on the side of the bidet cover plate and pull forward to unlatch from fixed base.
Close the valve.
Disassemble the water supply hose.
Connect the T-shaped connector to water supply pipe and water inlet pipe, and then open the valve.

Connecting the Water Inlet Hose – Method 2

Press the button on the side of the bidet cover plate and pull forward to unlatch from fixed base.
Turn off the water supply valve.
Unscrew the water supply hose from the water tank. Place a towel below the tank to catch any dripping water.
Attach the T-Shaped Connector to the water tank where you removed the water supply hose.
Attach the water supply hose to the bottom of the T-Shaped Connector.
If they have become loose during shipping, press the filter screen and rubber wash into the connectors at the ends of the stainless steel water inlet hose. Connect the stainless steel water inlet hose to the bidet seat and the other end to the T-Shaped Connector and securely tighten. Do not over tighten.
Slowly turn on the water valve to check if there is any water leakage.
Wipe the hoses and connectors thoroughly with a towel and carefully observe for any leaks for at least 10 minutes. Tighten any connectors gently until leakage stops. If any leaks continue, turn off the water supply and check older hoses for damaged rubber O-Rings and replace them if necessary.

Cleaning and Dismantling

Clean the exterior of the bidet seat using a smooth sponge/cloth with diluted dish detergent to clean the product. Do not use the following: hydrogren chloride detergent, paint thinner, benzene, abrasive paper, polishing agent, bleach, or chlorine.
Clean the spray nozzles. Pull out the nozzle softly and use a smooth cloth, sponge or toothbrush with liquid dish soap to clean the nozzle.
Turn the water supply off, remove the stainless steel water inlet hose and clean the washer. Remove the washer with a pair of pliers. Clean the washer.
Dismantle the Bidet Seat by closing the cover, pushing the dismantle button, and pulling the Bidet Seat forward.

Troubleshooting

Experiencing issues with your product?
If the user should run into any issues, please consult the troubleshooting guide below. If problem persists, please contact a professional.

SPRAY ROD

Circumstance

| Fault Diagnoses|

Fault Diagnoses

Spray rod can not be ejected.

| Spray rod can not be ejected.|

Manually and gently pull the spray rod back and forth several times

3 Year Limited Warranty

Moen® products have been manufactured under the highest standards of quality and workmanship. Moen warrants to the original consumer purchaser, for residential use, that these products (Bidet or eToilet) will be leak-free and drip-free during normal use and all parts and finishes of these products will be free from defects in material and manufacturing workmanship during normal use, for three (3) years from the date of original consumer purchase for residential use (the “Warranty Period” for homeowners). All other purchasers (including purchasers for industrial, commercial and business use) are warranted for a period of one (1) year from the original date of purchase (the “Warranty Period” for non-homeowners).

If this Bidet or eToilet should ever develop a leak or drip during the Warranty Period, Moen will FREE OF CHARGE provide the parts necessary to put the product back in good working condition and will replace FREE OF CHARGE any part or finish that proves defective in material and manufacturing workmanship, under normal installation, use and service. Replacement parts may be obtained by calling 1-800-289-6636 (in Canada, 1-800-465-6130), or by writing to Moen Incorporated, 25300 Al Moen Drive, North Olmsted, OH 44070-8022 (in Canada, Moen, 2816 Bristol Circle, Oakville, Ontario L6H5S7, Canada). Proof of purchase (original sales receipt) from the original consumer purchaser must accompany all warranty claims. Defects or damage caused by the use of other than genuine Moen parts is not covered by this warranty. This warranty is applicable only to products purchased after December, 1995 and shall be effective from the date of purchase as shown on purchaser’s receipt.

This warranty is extensive in that it covers replacement of all defective parts and finishes. However, damage due to installation error, product abuse, product misuse, or use of cleaners containing abrasives, alcohol or other organic solvents, whether performed by a contractor, service company, or yourself, are excluded from this warranty. Moen will not be responsible for labor charges and/or damage incurred in installation, repair or replacement, nor for any indirect, incidental or consequential damages, losses, injury or costs of any nature relating to these products. Except as provided by law, this warranty is in lieu of and excludes all other warranties, conditions and guarantees, whether expressed or implied, statutory or otherwise, including without restriction those of merchantability or of fitness for use.

Some states, provinces and nations do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state, province to province, nation to nation. Moen will advise you of the procedure to follow in making warranty claims. Simply write to Moen at the applicable address set forth above. Explain the defect and include proof of purchase and your name, address, area code and telephone number.

Moen Incorporated
25300 Al Moen Drive North Olmsted, Ohio 44070-8022 U.S.A.

Moen de México, S.A. de C.V.
Carretera Saltillo-Monterrey KM 14.7 Ramos Arizpe, Coahuila México 25900

Moen Inc.
2816 Bristol Circle Oakville, Ontario L6H 5S7 Canada