TELL GITA-CONTROL-PRO1000 WiFi Garage Door Control User Guide

TELL GITA-CONTROL-PRO1000 WiFi Garage Door Control

Specifications

• Device Version: v10.00 (13.02.2024)
• Power Supply: 12-30V DC or 12-16.5V AC, 500mA
• Output Load Capacity: 1A @ 24V AC/D

Putting into Operation

1. Choose the SIM card services according to the device functions.
2. Check the installation environment for signal strength and avoid electromagnetic disturbances.
3. Connect the antenna to the device.
4. Wire the device according to the chosen control mode.
5. Connect the device to the power supply within the specified voltage range.

Attention: Do NOT connect the antenna connector to the protective ground.

Inputs:
The NO or NC dry contacts should be connected between the selected input and the V- supply voltage negative terminal. Inputs IN1 and IN2 can be used for various functions, while IN3 and IN4 are for position limit switches.

Outputs and Control Modes:
The outputs provide normally open (NO) dry contacts, except for control mode No. 3 where output OUT2 is normally closed (NC). The device supports five different output control modes that can be managed via phone call or mobile app.

Control Mode 1:

• For one or two gates with different opening options.
• Both outputs are normally open (NO).
• Can control outputs separately with the mobile app.

Control Mode 2

• Similar to Control Mode 1 but with additional configuration options for output control permissions.

Control Mode 3

• Designed for single-gate automations with specific opening and closing triggers.
• Output OUT1 is normally open (NO) while OUT2 is normally closed (NC).

Frequently Asked Questions (FAQ)
Q: Can I use this device with a WiFi connection?
A: Yes, for the WiFi product variant, you can skip the first 5steps of the installation process.

Gate Control PRO – 4G.IN4.R2 & 2G.IN4.R2 & WiFi.IN4.R2 QUICK GUIDE FOR INSTALLERS

Dear Customer!
Thank you for choosing our product. The full Installation and Application Manual is available on our website at: https://tell.hu/en/products/gsm- automation/gatecontrol-pro

PUTTING INTO OPERATION

Note: For the WiFi product variant please skip the first 5 steps.

1. Choose the SIM card services according to the device functions you would like to use (mobile Internet, voice call, SMS service).
   The device requires a Mini (2FF) size SIM card.

2. Ask the service provider to activate the VoLTE service on the SIM card. This is essential for voice calls to work on the 4G network.

3. Enable the caller identification service on the SIM card at the mobile service provider.

4. Disable voice mail and notification about missed calls on the SIM card.

5. If you want to lock the SIM card with a PIN code, you will have to provide the PIN code in the device settings. Otherwise, disable PIN code request on the SIM card.

6. Remove the SIM card bay cover of the device and install the SIM card.

7. Check the installation environment for avoiding weak signal and other problems (strong electromagnetic disturbances, high humidity).

8. Connect the antenna.

9. Do the wiring according to the control mode chosen.

10. Connect the device to the power supply (12-30V DC or 12-16.5V AC, 500mA).

Attention! Do NOT connect the connector of the antenna directly or indirectly to the protective ground, because this may damage the device!
-> Chapter 3.5 of the Installation and Application Manual.

DEVICE WIRING:
The Gate Control PRO – 4G hardware version has four inputs and two outputs, which can be configured in the programming software for the task at hand.

Inputs:
The NO or NC dry contacts should be connected between the selected input and the V- supply voltage negative terminal.
Inputs IN1 and IN2 can be used as Doorbell, Technical error, or Gate opener inputs, while inputs IN3 and IN4 are used to connect position limit switches, depending on the control mode chosen. The wiring should be done accordingly for these functions to work.

Outputs and control modes:
The outputs provide normally open (NO) dry contacts as the default state, and closed contacts when controlled, except for control mode No. 3, where output OUT2 is normally closed (NC). They can take a load of 1A@24V AC/DC. The device supports five different output control modes, each of them controllable via phone call or through the mobile application. Choose the control mode appropriate for your gate automation.

1. Control mode 1:- For one or two gates, or one gate with two opening options (partial/ total opening).
   

   • Both outputs are normally open (NO).

   • OUT1 is controlled by call with caller identification.

   • OUT2 is controlled by calls from private (hidden) number.

   • You can control both outputs separately with the mobile app.

   • Gate position limit switches can be connected to inputs IN3 (for gate No. 1) and IN4 (for gate No. 2).

   • A control call/command only opens the gate. Closing must be done automatically by the gate automation control board.

2. Control mode 2:

   • For one or two gates, or one gate with two opening options (partial/ total opening).
     Both outputs are normally open (NO).

   • Both outputs are controlled by call with caller identification as configured (OUT1 only, OUT2 only, or both at the same time).

   • You can control both outputs separately with the mobile app.

   • Output control permission can be configured separately for each user and each output.

   • Gate position limit switches can be connected to inputs IN3 (for gate No. 1) and IN4 (for gate No. 2).

   • A control call/command only opens the gate. Closing must be done automatically by the gate automation control board.

3. Control mode 3:
   For single-gate auto-mations that require triggers for opening and closing on the same input.

   • Opening and then closing by a single call/control command.
   • Output OUT1 is normally open (NO), while OUT2 is normally closed (NC).
   • Output OUT1 is used to control the gate, while OUT2 is used to interrupt the photocell sensor circuit, thereby providing an option to hold the gate locked in open state for the configured period.
   • Holding the gate locked in open state permanently on a second call/control command.
   • The gate position limit switch can be connected to input IN3.

4. Control mode 4

   • For single-gate automations that require triggers for opening and closing on different inputs.
   • Opening and then closing by a single call/control command.
   • Both outputs are normally open (NO).
   • The opening trigger signal is provided by output OUT1, and the closing trigger signal is provided by output OUT2.
   • Holding the gate locked in open state permanently on a second call/control command.
   • The gate position limit switch can be connected to input IN3.
     

5. Control mode 5:

   • For single-gate automations that require triggers for opening and closing on different inputs.
   • Opening and then closing by separate calls/control commands.
   • Both outputs are normally open (NO).
   • The opening trigger signal is provided by output OUT1, and the closing trigger signal is provided by output OUT2.
   • The gate position limit switch can be connected to input IN3.

-> Chapter 3, 5.2.4 and 5.2.8 of the Installation and Application Manual.

STATUS LED SIGNALS

Slowly flashing green| Normal operation,

connected to the mobile or WiFi network

---|---
Flashing red| The mobile or WiFi service is unavailable, or system startup/restart is in progress
Permanent red| SIM card error

(only for the product variants with a modem)

PROGRAMMING SOFTWARE

The latest version of the programming software is available on the manufacturer’s website.

Connecting via USB

• Launch the Gate Control programming software.
• Power up the device and then connect it to the computer using a USB-A / USB-B cable.
• Select the USB option in the Connection type menu.
• Enter the USB connection password (default password: 1234), and then click on the Connect button.
• To configure the settings, reading the settings stored in the device is needed, which is done automatically after connecting to the device. However, you can also read the settings manually anytime by clicking on the Read settings button in any submenu under the Device settings menu group.
• Configure the settings as needed, and then write the changed settings into the device by clicking on the Write settings button.

Quick setup wizard:
The quick setup wizard will guide you through the essential settings and helps you to get the device up and running quickly. The wizard starts automatically if you connect a device with blank settings (e.g., a new device that has not been configured yet, or after performing a factory reset). However, you can start the wizard any time by clicking on the Quick setup wizard button in the Connection type menu.

APN, PIN code, and Cloud:

The mobile app and remote access work through cloud service. To access the device remotely over the Internet, the APN must be configured in the SIM settings section in the General device settings menu, and the Cloud usage option must be enabled too.
Configure the APN even if you don’t want to use the device with an Internet connection!
If you want to lock the SIM card with a PIN code, enter the PIN code of the SIM card in the SIM settings section, and enable PIN code request on the SIM card. In case of using a SIM card that uses a private APN, accessing the cloud server IP address in the given APN must be specifically enabled at the mobile service provider.

The cloud contact details are the following

Registering the super administrator and configuring a remote access:
For full access to remote programming, it is necessary to configure a user with Super admin role, and a remote access password for that user. New users can either be added through the mobile app registration, which will be discussed later in this guide, or in the Users menu as follows:

• Set the Role to Super admin, configure the Permissions as needed, click on the OK button when finished, and then click on the Write users button to write the user into the device.
• Select the Remote access menu, and then click on the Add new button to configure a password for remote access.
• Select the User from the drop-down menu and enter the Password that you want to use when signing in for remote programming, and then click on the OK button.
• Click on the Writ e users button to update the settings in the device.

All data can be changed later, except the username. If you need to change the username, you must delete the user and add it again. Please note that deleting a user will delete all mobile devices added to that user.
Configuring a system administrator:
In most applications, a separate administrator is needed for managing users in the Gate Control PRO. You can add administrators by following the steps specified above but choosing the Admin option for Role. Besides the super administrator, the administrator can also add and delete other users remotely. If users with Admin role have also been added in the system, hereinafter the system will send all user related notifications to these administrators. This serves to relieve the super admin.
For a detailed explanation on user management, please read the Installation and Application Manual.

Registering the device identifier:
The device can be identified and accessed remotely based on its unique device identifier. You can read and copy the device ID to clipboard in the Status monitoring menu.
You can store the device contact details (name, device identifier, comments)

using the Add new button in the Device register menu, which will help you later, when you want to access the device remotely.

Remote access

• Launch the Gate Control programming software.
• Click on the Connection type menu and select the Cloud option.
• If you have already registered the contact details of the device in the Device register menu, select the device you want to connect to in the Device name drop-down menu. Otherwise, enter the Device ID of the given device, the Super admin (or Admin) Username and the remote access Password configured for that.
• Click on the Connect button.

-> Chapter 4, 5.1.3, 5.2.1, 5.3.1 and 5.3.3 of the Installation and Application Manual.

CONFIGURING THE DEVICE:

Configuring the inputs:
You can configure the default state (NO or NC) and the sensitivity of the inputs in the Inputs menu.
For inputs IN1 and IN2 you can select a function. These two inputs can be used to open the gate, or report doorbell activity or technical error via Push message.
You can enable gate position limit switches on inputs IN3 and IN4 by selecting one of the Connected options. If you have one gate, you must connect the position limit switch to input IN3, while for 2 gates you must use inputs IN3 (for gate No.1) and IN4 (for gate No.2). After that, you can configure the Opening and Closing timeout. If the gate fails to open or close within the configured interval, the device will report a gate position limit error.
The device can be configured to send notifications via SMS, email, or voice call, when a contact input is triggered. You can configure the recipient phone numbers and email addresses in the Reporting channels menu, and the input- triggered notifications to these contact details in the Input events menu.

Configuring the outputs
You can configure the control mode for the outputs in the Outputs menu. When selecting the control mode, you can customize the parameters for opening and closing impulses (A, B or X, Z), the interval for holding the gate locked in open state (Y), and the delay for intervention in the photocell loop (W), depending on the control mode chosen.

Configuring cameras
The Gate Control PRO can manage access up to two IP cameras with ONVIF protocol. They can be added in the IP cameras menu, by entering the URLs of the cameras. You can enter either stream or snapshot URLs, and the mobile application will display the camera images accordingly.
For extracting the URL from your IP camera, we suggest using our IP camera detector software designed for this purpose. You can download the software from our website under the Software tab on the Gate Control PRO product page.
-> Chapter 5.2.4, 5.2.5, 5.2.6, 5.2.8 and 5.2.10 of the Installation and Application Manual.

REGISTERING THE MOBILE APPLICATION:

The Gate Control mobile application is available on the following platforms: –>

Minimal system requirements

• Android: 8
• iOS: 12

By registering the Gate Control PRO device in the mobile application, besides the mobile device, the user will also be added automatically in the device. Thereafter, user permissions can be changed via the programming software, or even via the mobile app by admins or super admins. If a user has been added in the device via the programming software before registering his mobile app, for the mobile app registration the user should use the username added in the programming software. Otherwise, a new user will be created upon registering the mobile app.

Registering over the Internet: Direct registration

What you will need

• An App registration password for direct app registration must be configured in the Mobile devices menu, in the programming software. For this, click on the QR code button, select the QR code for direct app registration tab, and configure the password necessary for direct registration in the App registration password field. You will also need the QR code shown under the same tab. Finally click on the Close button and write the changes into the device using the Write users button.
• Make sure that the Cloud usage option is enabled in the General device settings menu.

Registration steps

• Open the mobile app and go to the main menu
• Choose the Add new device option.
• Tap on the Scan QR code button.
• Open the Mobile device menu in the programming software, click on the QR code button, and then select the QR code for direct app registration tab.
• Return to the mobile app and read the QR code used for direct app registration with your mobile device.
• Enter your Username and Phone number.
• Enter the app registration Password configured in the programming software.
• Tap on the Next button.
• The device will be added automatically on the main screen.

How do other users register
Users can register by direct registration as described above, or by registration with admin approval.

Registration with admin approval:

What you will need

• A configured Admin or Super admin user with registered mobile app, who can approve your registration.
• The Cloud usage option should be enabled in the General device settings menu, in the programming software.
• The QR code used for registration with approval, received from the system administrators, or available in the programming software.

Registration steps

• Open the mobile app and go to the main menu

• Choose the Add new device option.

• Tap on the Scan QR code button and read the QR code for app registration requiring approval. You can get the QR code from the system administrators, or read it from the programming software, in the Mobile devices menu, after
  clicking on the QR code button and selecting the QR code for app registration requiring approval tab.

• Enter your Username and Phone number.

• Tap on the Next button.

• Wait for the administrators to approve your registration. When approved, you will receive a Push notification.

• Tap on the notification. This will open the mobile app and will add the new device on the main screen.

MAIN FUNCTIONS OF THE MOBILE APPLICATION

You can access the gate related functions by selecting the icon of the gate on the Main screen . When selected, the camera and the control buttons appear along with the settings button, which enables you to change the name and the icon of the gate or delete the gate if needed, or use the update button to refresh the settings if any changes were made in the meantime in the Gate Control PRO device.

IP camera test:
You can test if the application works properly with your IP cameras. For this, open the main menu , select the IP camera testing option, enter the stream URL of your IP camera, and then tap on the Start test button.

FURTHER IMPORTANT SETTINGS IN THE PROGRAMMING SOFTWARE:

Administrator e-mail address:
For receiving and initiating firmware updates remotely, enter your e-mail in the Administrator’s e-mail address field in the General device settings menu of the programming software.

SMS forwarding:
The device can forward incoming SMS messages to the configured phone number. For this, configure the phone number in the SMS forwarding phone number field.

The phone number of the Gate Control PRO:
The mobile app can control your gate via phone call when a mobile Internet error occurs and therefore it fails to control the gate through the Internet. For this, configure the phone number of the SIM card installed in the Gate Control PRO device under the General device settings menu, in the Device phone number field found in the SIM settings section.
Attention! If you do not set the phone number of the SIM card as described above, the mobile app will not be able to control the gate via phone call when a mobile Internet error occurs!

Push messages on errors:
We recommend that you enable Technical error and Gate position limit error notifications if an error output from your gate automation and/or a gate position limit switch is connected to the device.

• Select the Mobile devices menu in the programming software and read the users from the device using the Read users button.
• Select the mobile device to which error notifications should be sent, and click on the Edit button
• Enable the Technical error and Gate position limit error options, click on the OK button, and then write the changes into the device using the Write users button.

SAFETY INSTRUCTIONS

For your safety, please read carefully and follow the instructions below! Failure to observe safety instructions may be a threat to you and your environment!
TELL’s product (hereinafter referred to as „device”) has a built-in mobile communication modem or a WiFi interface. Depending on the product variant, the built-in modem is capable of 2G, 3G or 4G mobile communication.

The 2G modem can use the following frequency bands:
850/900/1800/1900 MHz @GSM/GPRS

The 3G modem can use the following frequency bands:
900/2100 MHz @UMTS, 900/1800 @GSM/GPRS

The 4G modem can use the following frequency bands:
900/1800 MHz @GSM/EDGE, B1/B8@WCDMA, B1/B3/B7/B8/B20/B28A@LTE

The WiFi product model uses the following frequency bands:
2.4 GHz, 802.11 b/g/n

• DO NOT USE the device in an environment where radio frequency radiation can cause a risk and may interfere with other devices that may cause undesired operation – such as medical devices!
• DO NOT USE the device if there is a risk of high humidity, hazardous chemicals, or other physical impact!
• DO NOT USE the device beyond the specified operating temperature range!
• DO NOT MOUNT the device in a hazardous environment!
• DO NOT INSTALL/WIRE the device under voltage. For easy disconnection, the device’s power adapter or power supply should be easily accessible!
• ALWAYS DISCONNECT the power supply before starting to mount the device!
• ALWAYS DISCONNECT the device’s power supply before inserting, removing, or replacing the SIM card!
• TO SWITCH OFF the device, disconnect all power sources, including the power supply and USB!
• The computer connected to the device must always be connected to the protective ground!
• DO NOT USE a computer to program the device that is not connected to the protective ground. To avoid a ground loop, the power supply of the computer and the device must use the same grounding!
• DO NOT ATTEMPT to repair the device. Only qualified personnel are allowed to repair the device!
• PROVIDE APPROPRIATE POWER SOURCE for the device. The device operates safely and properly only with a power supply which meets even the maximal requirements specified in the user’s manual. You can find the exact data in the user’s manual and on the http://tell.hu website as well.
• DO NOT USE the device with a power supply that does not meet the MSZ EN 60950-1 standard!
• DO NOT REVERSE THE POLARITY of the power supply! Wire the power supply always according to the polarity indicated on the device!
• DO NOT CONNECT the antenna connector to the protective ground! Do not connect the metallic parts of the antenna connector or the device’s terminals directly or indirectly to the protective ground, because this may damage the device!
• ATTENTION! The product is provided with built-in automatic power disconnection (Under Voltage Lock Out) function. The device will turn off automatically when the supply voltage drops under a critical level. Technical specification:

RF emission power

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