MOEN EB1500-E Standard Electronic Bidet Toilet Seat Installation Guide

June 4, 2024
Moen

MOEN LOGO eBidet
EB1500-E, EB1500-EBS
Installation GuideMOEN EB1500-E Standard Electronic Bidet Toilet
Seat

EB1500-E Standard Electronic Bidet Toilet Seat

Thank you for purchasing our product. Please read this installation guide before installation and use it to ensure that your product will function at peak performance.
HELPFUL TOOLS
For safety and ease of unit replacement, Moen recommends the use of these helpful tools.

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Wrench| Safety Glasses| Screw Driver

Item List

(Confirm that all below items are inside the box)

Smart EBidet (1 set)
| T-Valve (1 piece) includes reducing adapter
| Catch Plate (1 piece)
MOEN EB1500 E Standard Electronic Bidet Toilet Seat - FIG
6
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Hose (1 piece)
MOEN EB1500 E Standard Electronic Bidet Toilet Seat - FIG
7| Two AAA Batteries
| Screw Components (2 sets)
MOEN EB1500 E Standard Electronic Bidet Toilet Seat - FIG
9
Remote Controller Set (1 set)
MOEN EB1500 E Standard Electronic Bidet Toilet Seat - FIG
10(1 holder, 2 expansion screws)| Fixed Card(1 piece)
MOEN EB1500 E Standard Electronic Bidet Toilet Seat - FIG
11| Installation Guide
MOEN EB1500 E Standard Electronic Bidet Toilet Seat - FIG
12

  • Please confirm all the aforementioned items are inside the package. If there are any omissions, please contact customer service. T-Valve has a supply interface of 7/8″ ballcock thread.
    IMPORTANT:  Before installing the product, please make sure you meet all of the requirements listed below.
Power Requirements: Water Requirements: Sizing Requirements:

– Power outlet should be 120V AC, on a minimum 15A circuit.
– The power outlet should be close enough to reach the power cord (1.2m (47in.)) but far from where water can hit it.
– The product must be grounded.
– The wiring should be installed by a professional.
– Please do not plug in the product before installation is complete to prevent malfunction.| – The minimum dynamic (flowing) water pressure required is 0.08MPa (11psi).
– The maximum static (non-flowing) water pressure required is 0.8MPa (116 psi).
– Water pressure below the min. and max. the range above will affect the performance of the product.| – Please measure your toilet to make sure that there is enough space for the evident as noted below:
– The distance between the 2 mounting holes must be between 4-1/2″ and 7″ (11.4 – 17.7cm)
– The distance from the supply valve to the evident inlet should be 23-9/16″ (59.8cm) or less.
– The distance between the mounting holes and the edge of the toilet bowl must be between 18″ – 19-3/4″ (45.7 – 50.1cm).

*This product has no ground fault circuit interrupter. It should be installed in the line with a ground fault circuit interrupter. Otherwise, the accidental failure of this product may result in the loss of life or property.

Important Safeguards

When using electrical products, especially when children are present, basic safety precautions should always be followed, including the following:
READ ALL INSTRUCTIONS BEFORE USING.
WARNING: To reduce the risk of burns, electrocution, fire, or injury to persons follow the below recommendations.

  1. Close supervision is necessary when this product is used by, on, or near children or invalids.

  2. Use this product only for its intended use as described in this instruction guide. Do not use attachments not recommended by the manufacturer.

  3. Never operate this product if it has a damaged cord or plug if it is not working properly, if it has been dropped or damaged, or dropped into water. Return the product to a
    service center for examination and repair.

  4. Keep the cord away from heated surfaces.

  5. Never use it while sleeping or drowsy.

  6. Never drop or insert any object into any opening or hose.

  7. Do not use outdoors or operate when aerosol (spray) products are being used or where oxygen is being administered.

  8. For household use only, connect this product to a properly grounded outlet only. See Grounding Instructions on page 5.

SAVE THESE INSTRUCTIONS.

Grounding Instructions

This product should be grounded. In the event of an electrical short circuit, grounding reduces the risk of electric shock by providing an escape wire for the electric current. This product is equipped with a cord having a grounding wire with a grounding plug. The plug MUST BE plugged into an outlet that is properly installed and grounded.
NOTE: If you are not familiar with electrical power and procedures, call a qualified electrician.
WARNING – Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with a qualified electrician or serviceman if you are in doubt as to whether the appliance is properly grounded. If it will not fit the outlet, have a proper outlet installed by a qualified electrician.
DANGER: Improper use of the grounding plug can result in a risk of electric shock. If repairing or replacing the cord or plug is necessary, DO NOT connect the grounding wire to either flat blade terminal. The wire with insulation having an outer surface that is green with or without yellow stripes is the grounding wire.
Check with a qualified electrician or serviceman if the grounding instructions are not completely understood, or if in doubt as to whether the product is properly grounded. This product is factory equipped with a specific electric cord and plug to permit connection to a proper electric circuit. Make sure that the product is connected to an outlet having the same configuration as the plug. No adapter should be used with this product. DO NOT modify the plug provided – if it will not fit the outlet, have the proper outlet installed by a qualified electrician. If the product must be reconnected for use on a different type of electric circuit, the reconnection should be made by qualified service personnel.
This product is for use on a normal 120V circuit and has a grounding plug that looks like the plug as shown.
If it is necessary to use an extension cord, use only a three-wire extension cord that has a three-blade grounding plug, and a three-slot receptacle that will accept the plug on the product. Replace or repair a damaged cord.

Warnings and Safety

*PLEASE READ THOROUGHLY.
Thank you for your purchase. To ensure proper and safe use of this product, carefully read this section prior to any usage.
Afterward, store this manual for future reference.
The hazards and warnings listed herein are important to our user’s safety. Significant consequences may result from failure to heed warnings. The company will not be held liable for any injuries to the user and damages to the product due to improper usage and/or failure to heed safety warnings.

Explanation of Terms and Symbols

Warning Indicates possible injury resulting from improper usage due to disregarding this message.
Attention Indicates human injury or property loss that may result from improper usage due to disregarding this message.
When used with the above “Warning” and “Attention” signs, indicates a strict request to follow noted precautions.
Prohibits any individual from performing any action with this symbol.
Prohibits any individual from dismantling the product.
Keep product away from any wet environments, including, but is not limited to, humid environments, close proximities to baths, showers or sinks.
Do not touch.
Do not touch with a wet hand.
Keep away from any extreme heat or fire.
Operate only as instructed.
Unplug the unit from power.
Protective grounding.

Warning

This product needs to be properly grounded.
Risk of electric shock. If unsure, contact an electrician.
Do not touch, insert or pull out the power plug with a wet hand.
Risk of electric shock.
Do not use a power socket in poor condition or a damaged power plug.
Risk of fire and/or electric shock.
MOEN EB1500 E Standard Electronic Bidet Toilet Seat - FIG
24| The power socket in use should be within the specified range (120 V~).
Risk of fire and/or electric shock.
Do not pull, damage, bend, twist, stretch, roll, bundle, clamp or squeeze the power cable. Do not place anything on the power cable.
Risk of fire and/or electric shock.
This product is not a toy. Advise children not to play with products.
Risk of injury.
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Warning

If the power cord is damaged, to prevent any injuries or accidents, it should be replaced by a professional.
Risk of fire and/or electric shock.
Do not place a lit cigarette along with other burning objects into the unit.
Risk of fire.
Do not use it during thunderstorms (pull out the power plug during storms).
Failure in doing so may lead to injury or fault in the product.
When the seat or lid is damaged, to avoid any harm, be sure to unplug the unit from power, close the water source and contact your local distributor for replacement.
Risk of fire or electric shock.
Regularly unplug the unit from power and wipe off any dust on the plug using a dry cloth.
Risk of fire.
Do not add water or detergent into the unit or onto the wireless remote. Do not soak the product with water or cleaner.
Risk of fire and/or electric shock.
Do not install the product in a humid environment or a soak room. Do not spray or soak this product with any form of liquid to prevent any damage to the product.
Risk of fire and/or electric shock.
MOEN EB1500 E Standard Electronic Bidet Toilet Seat - FIG
28| Any person with a disability, the elderly, and children, should be using this product with the supervision of another individual.
Be advised that sitting on the heated seat for an extended amount of time may result in burns.
Do not dismantle, repair or alter this product on your own. Call in a professional or contact Moen for future advice.
Risk of fire, electric shock, and/or other accidents that may lead to injury.
For cleaning or maintenance of plastic parts, do not use any harsh cleaning agents. (These include, but are not limited to products such as: concentrated sulfuric acid, concentrated nitric acid, glacial acetic acid, carbon tetrachloride, chloroform, acetone, butanone, benzene, methylbenzene, phenol, methyl phenol, dimethylformamide, methyl ether,
soybean oil, acetate, 40% nitric acid, thick salt acid, 95% alcohol, kerosene,
gasoline, or brake oil, etc.)
Risk of damaged parts that can lead to accidents and injuries.

Do not apply any force to the unit’s seat and lid. Do not stand on the lid or open or close the lid and the seat forcefully.
This may result in product damage and/or user injury.
Do not use water that is microbiologically unsafe or of unknown quality without
adequate disinfection.
Risk of urocystitis or dermatitis. Untreated water may also cause corroded inner workings of the unit and may cause electrical shock or fire.
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Read the following for proper battery usage: – Properly install the battery according to its correct polarity.

  • Remove the battery during long periods without use.
  • Replace the battery before it reaches the end of its usage. Failure to do so may result in interrupted control signals.
  • Cover the battery with tape before disposal.
    *This will prevent battery fluid leaks that may cause fire and/or other damages.

Warning

Place the battery out of children’s and infants’ reach.
If the battery is swallowed, contact a doctor immediately.
If battery fluid leaks onto the user, quickly rinse off the area using water OR if battery fluid gets into the eyes, do not rub your eyes. Quickly rinse it with water and consult a
doctor immediately.
May result in vision impairment or blindness.
Do not do the following with the batteries:

  • Do not hold or store with metal objects (such as a necklace or a watch).
  • Do not mix new and old batteries.
  • Do not pull apart the battery or throw it into the water and/or fire. Battery fluids may cause a fire.

Attention

Do not use the heated seat for an extended amount of time.
Extended use may result in burns.
While using this product, make sure that the skin is in contact with the seat sensor area. Otherwise, the product may not operate correctly.
Children and smaller individuals may have trouble staying in contact with the sensor area.
MOEN EB1500 E Standard Electronic Bidet Toilet Seat - FIG
30| Do not spray urine in the direction of the washing nozzle.
Doing so may result in blockage to the washing nozzles and cleaning area.
Do not use the old supply hose to connect to the seat elbow. Use the one provided with your product. Anything else connected to the older hose may need to be replaced.
Risk of water leakage and/or property loss/damage.
In case of sudden power failure, remove the power plug and close the angle valve to prevent water leakage.
*Risk of water leakage and/or property loss/damage.
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Attention
Avoid direct sunlight or heat.
Risk of product discoloration.
Do not supply electricity with an outlet on a switch.
Run the risk of issues caused by improperly resetting the thermal breaker.
When the filter is being replaced, be sure to close the water supply angle valve. When the filter is being installed, be sure to fasten it with force.
Risk of a water leak.
Unplug the unit when the product is in disuse for an extended amount of time. Make sure to shut off the water and remove the water inside the product.
Risk of fire, leaks, and product damage.
When storing or transporting in cold climates, make sure to remove all water from the unit. Product may crack and other damages may occur due to freezing water.
*Risk of fire, leaks, and product damage.

MOEN EB1500 E Standard Electronic Bidet Toilet Seat - FIG
31

Parts List

A. Filter (inside the housing)
B. Power Cord
C. Water Tank Inlet
D. T-Valve
E. Existing Water Supply Connector
F. Water Supply (angle) Valve
G. Hose| H. Seat Control Buttons
I. Existing Toilet Bowl
J. Heated Seat
K. Nozzle (Rear & Front Wash)
L. Lid
M. Caution Label
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MOEN EB1500 E Standard Electronic Bidet Toilet Seat - FIG
32

| Light Temp Indicators
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Color| Red| Hot
Pink| Warm
Blue| Cold
No Light| None

PRODUCT VIEWS

View from the Right View from the Left

MOEN EB1500 E Standard Electronic Bidet Toilet Seat - FIG
33| MOEN EB1500 E Standard Electronic
Bidet Toilet Seat - FIG 34

eBidet SEAT CONTROL FUNCTIONS

MOEN EB1500 E Standard Electronic Bidet Toilet Seat - FIG
35

| Light Function Indicator
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Color

| Purple| Power On
Blue| Off-Seat
Red| Seat Status
Red| Rear Wash
Red| Front Wash

Product Functions

Function

Cleanse| FRONT WASH,
REAR WASH
OSCILLATING POSITION CLEANSE
OSCILLATING TEMPERATURE CLEANSE
WATER PRESSURE CONTROL
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Seat| ANTIMICROBIAL SEAT
HEATED SEAT TEMP CONTROL
SOFT CLOSE SEAT AND LID
Hygiene| ANTIBACTERIAL NOZZLE
REPLACEABLE NOZZLE
Energy Saving| AUTO ENERGY SAVER
ON/OFF BUTTON
Sensor| SEAT SENSOR
NIGHT LIGHT
Remote Control| WASH CONTROL

PRODUCT FUNCTIONS

Functions will only work when the user is seated on the e-bidet seat. When the user sits on the seat the unit will emit a two-tone beep to indicate the seat sensor has been activated and wash functions are available. Water will then flow briefly through the nozzle to prepare for wash function usage. To turn the seat sound off: Press the button on the side of the product for 3 seconds. A double beep will sound to confirm function has been turned off. Repeat steps to turn the function back on. A single beep will confirm the function is back on. Function on is set  by default.

MOEN EB1500 E Standard Electronic Bidet Toilet Seat - FIG
36

A Front Wash B Rear Wash C Stop D Nozzle Position

Function: The wash water is sprayed from the front of the nozzle to wash the lady parts in a moving manner.
To Activate: Press the “Front Wash” button once, and the nozzle will spray in a forward and back manner. Press the “Front Wash” button again, and the nozzle stops moving and washes the lady parts in a fixed position.| Function: Water sprays from the nozzle to wash the rear.
To Activate: Press the “Rear Wash” button once, and the nozzle will spray in a forward and back manner. Press the button a second time to spray in a stationary position. Press “Stop” button to turn off.| Function: Turn the product off to stop a operating function.
To Activate: Press the “Stop” button. Stop the functions of rear wash and front wash. The rear wash and front wash can be stopped automatically after 4 minutes.| Function: Adjust nozzle position. There are five different position levels.
To Activate: Press “ ” to extend the nozzle forward. Press “ ” to extend the nozzle backward. Press ” ” to extend the nozzle forward. Press ” ” to extend the nozzle backward.

MOEN EB1500 E Standard Electronic Bidet Toilet Seat - FIG
37

E Water Temperature F Seat Temperature G Water Pressure

Function: Adjust water temperature.
To Check Temp: Press the button once and the current temp will appear on the indicator.
To Change Temp: Press the “Water
Temperature” button. Water temperature can be adjusted. Each press of the button can be set to a different water temperature gear.
4 settings include off (no light), low (blue), medium (pink), and high (red).| Function: Adjust seat temperature.
To Check Temp: Press the button once and the current temp will appear on the indicator.
To Change Temp: Press the button again and the temp will change. Keep pressing until your desired temp is on.
4 settings include off (no light), low (blue), medium (pink), and high (red).| Function: Adjust spray strength.
There are 5 different strength levels.
To Activate: Press “+” to increase
spray strength. Press the “-” to decrease
spray strength.

MOEN EB1500 E Standard Electronic Bidet Toilet Seat - FIG
38

H H/C Massage I Nozzle Clean J Night Light

Function: Press the “Hot and Cold Massage” button to turn on or off the hot and cold massage function.
To Activate: In the modes of rear wash, and front wash, press the “Hot and Cold Massage” button to achieve alternate hot and cold water temperature wash. *This function can only be activated in wash mode.| Function: Extend the wash wand to allow for cleaning of the nozzle.
To Activate: Press the “Nozzle Clean” button. The nozzle will extend and remain out for 4 minutes. The nozzle can than be cleaned with a soft brush.
This function can only be used when the human body or other objects are not in contact with the seat.| Function: Night light that illuminates toilet
bowl.
To Activate: Press the button to turn on/off
the night light.

RESTORE FACTORY SETTINGS

To restore the product to the original factory settings, pull the plug from the wall, wait 1 minute and then reconnect the plug. The Water Temp, Seat Temp, Spray Strength, and Nozzle Position will restore to the original Middle- level settings.

PRODUCT FUNCTIONS

MOEN EB1500 E Standard Electronic Bidet Toilet Seat - FIG
39

K Filter Cover L Power / Stop M Rear Wash

Function: Cover water supply filter.
To Activate: Using a coin or screwdriver, unscrew the cover until
the filter is exposed.| Function: Turn the product on/off or stop an operating function.
To Activate: Press the “Power/Stop” to power on the
machine, and press and hold the “Power/Stop” to enter the standby mode. When the “Rear Washing” function is running, press the “Power/Stop” at any time to stop washing.| Function: Clean your rear.
To Activate: Under the startup state, press the “Rear Wash” button on the side of the product. The wash water is sprayed from the front of the nozzle to wash the buttocks in a moving manner.
*The rear wash can be stopped automatically after 4 minutes.

Specifications

Power Rating 120V~
Frequency 60Hz
Rated Power Input 1050W (When inlet water tempertaure is 59°F)
Seat Temperature Range Ambient to 104°F Ambient to 40°C
Source Water Temperature Range Ambient to 95°F Ambient to 35°C
Water Supply Type (T-Valve) 7/8″ ballcock
Water Inlet Minimum Water Pressure

the water flow is above 0.6gal/10s
Maximum Water Pressure| 116 psi, in a static condition
Washing| Water Heating Method u| Transient Heating Calefacción temporal Chaleur transitoire
The temperature of warm water T| Between 93.2°F – 102.2°F (4 levels)
Safety Devices| Thermostat series, thermal fuse, flow detection device
Power Cable Length| Approximately 47.2 inches
Product Dimension| 20.4″ (L) x 15.15″ (W) x 4.84″ (H)
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Toilet Seat| Toilet Seat Temperature
Safety Devices| Between 93.2°F – 104°F (4 levels)
Thermal Fuse
Remote Control| Dimensions| 7.2in (L) x 2.5in (W) x 0.7in (H)
Two AAA Batteries**

Installing Your Product

Install the electronic bidet seat

MOEN EB1500 E Standard Electronic Bidet Toilet Seat - FIG
40

Remove the existing toilet seat.
Remove the toilet seat mounting bolts and the existing toilet seat from the toilet. Specific components may vary depending on the existing toilet seat.

MOEN EB1500 E Standard Electronic Bidet Toilet Seat - FIG
41

Insert the expansion nut into the mounting holes on the toilet bowl.

MOEN EB1500 E Standard Electronic Bidet Toilet Seat - FIG
42

Place the fixed card on the toilet bowl where the mounting holes are. Make sure that the wash gates are close to the rim and pointed down.

MOEN EB1500 E Standard Electronic Bidet Toilet Seat - FIG
43

Install the Catch Plate
Ensure steps 1A-1C on the previous page are done correctly before installing the catch plate.

  1. Cover with a metal washer.
  2. Place the ceramic fixing plate in a rectangular box vertically centered on the mounting paper card.
  3. Cover with a metal adjusting sheet.
  4. Tighten the screws using the large screws.
    *The ceramic fixing plate points behind the ceramic.

MOEN EB1500 E Standard Electronic Bidet Toilet Seat - FIG
44

Install the Electronic Toilet Seat
Remove the fixed card. Press the seat release button and slide the seat into the catch plate. To adjust the seat position, remove the seat and loosen the screws. Once the desired position is achieved, retighten the screws and reinstall the seat.
Install the filter and hoses

MOEN EB1500 E Standard Electronic Bidet Toilet Seat - FIG
45

Connect the T-Valve to the toilet tank inlet.

MOEN EB1500 E Standard Electronic Bidet Toilet Seat - FIG
46

Connect the existing water supply connector to the T-Valve.

MOEN EB1500 E Standard Electronic Bidet Toilet Seat - FIG
47

Connect the hose to the T-Valve.

MOEN EB1500 E Standard Electronic Bidet Toilet Seat - FIG
48

Connect the hose to the bidet.

Turn on the water and connect the power

MOEN EB1500 E Standard Electronic Bidet Toilet Seat - FIG
49

  1. Turn the water back on. Check for leaks.
  2. Insert the evident plug into the outlet (120V).

Installing the Remote

MOEN EB1500 E Standard Electronic Bidet Toilet Seat - FIG
50

  1. Drill two 6mm (1/4in.) diameter holes on the wall (about 1-3/4in. deep).
  2. Knock the anchors into the hole with a hammer.
  3. Use the screws to secure the holder to the wall.
  4. Remove the battery cover from the backside of the remote to install the batteries.
  5. Once finished, the remote is ready to be placed in its holder.
  • Please use proper mounting tools for special wall surfaces (such as wood, HDF, etc.)
  • The remote control holder should be installed away from the bidet’s spray trajectory.
  • The remote control holder should be installed within reach when seated on the unit.
  • Make sure there is nothing to block the transmission between the toilet and its remote.

Matching Your Remote Control Code

When the product leaves the factory, the remote control and the product are connected. If the remote control and product are not connected, please reconnect the code
in the following method:

  1. Unplug the product’s plug.

  2. Press the “stop” key for a few seconds until the water temp and seat temp lights start to blink.

  3. Place the remote control near the toilet and plug the product back in.

  4. The lights of water temp and seat temp will stop blinking and stay solid to indicate successful pairing.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or  more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by Moen Incorporated could void the user’s authority
    to operate the equipment.

Maintenance

  • Regular maintenance is required to ensure proper performance.
    NOTE:
    -Turn off power and water before maintenance.
    -Do not spray the control panel on the side of the seat or inside of the toilet.
    Warning
    Do not spray water or detergents on the evident, remote control, or on the power cord. Doing so may cause electric shock or fire.

Maintenance

MOEN EB1500 E Standard Electronic Bidet Toilet Seat - FIG
55

Troubleshooting

Experiencing issues with your product?
If the user should run into any issues, please consult the troubleshooting guide below. If the problem persists, please contact a professional.

POWER BUTTON

Circumstance| Fault Diagnoses| Solutions
The bidet seat does not turn on.| Check whether the power cord is loose or not.| Please check the circuit. Revise el interruptor.
Check whether the power is switching on or off (power light off).| Press the switch for 3 seconds, the power light is on.
Check if Ground Fault Circuit Interrupter (GFCI) is tripped.| Unplug the power cord from the electric outlet. Press the reset button on the GFCI until a click is heard. Plug the power cord into an electric outlet and verify operation.
REMOTE CONTROL

Circumstance| Fault Diagnoses| Solutions
The blue light of the water temperature flickered.| Low battery.| Please replace them with new batteries.
The remote   control is not working.| Check whether or not there is water on the remote control.| Wipe off the water with a dry towel.
WASH FUNCTIONS

Circumstance| Fault Diagnoses| Solutions
No water from the nozzle. N| Check the water supply to see if it’s off.| Turn the water supply on.
The angle valve switch is in the “off” position.| Open the angle valve.
Check whether or not the water filter is blocked.| Clean the filter mesh or change the water filter.
Check whether or not the inlet pipe is kinked.| The inlet pipe must be straight.
Check whether or not the nozzle is blocked.| Clean the nozzle with a soft brush. If holes can’t be cleared with a brush, replacement is recommended.
The intensity of cleaning is not strong.| Check whether or not the water pressure of cleaning switched to a low level or not.| Regulate the water pressure according to the instruction guide.
Check whether or not the inlet filter is blocked.| Clean the filter mesh or change the water filter.
Check whether or not the nozzle is blocked.| Clean the nozzle with a soft brush. If holes can’t be cleared with a brush, replacement is recommended.
Unusual water flows from the spout.| Abnormal operation.| Unplug the attaching plug for 1 minute and then plug it in again.
The water temperature is not warm enough.| Check the temperature setting.| Regulate the water temperature according to the instruction guide.
The cleanser is always leaking.| Solenoid valve no longer has any effect.| Please contact Moen for assistance.
The cleaning function is not working normally.| The seat sensor does not work.| Please contact Moen for assistance.
Water flows for a brief period of time from the nozzle after sitting on the unit.| Expected behavior, not a fault. The spray nozzle is being flushed prior to usage.| Expected behavior, not a fault.
HEATED SEAT

Circumstance| Fault Diagnoses| Solutions
The seat temperature is too low or is not hot.| Check whether or not the temperature of the seat is in the “off” position.| Regulate the temperature of the seat according to the instruction guide.

TROUBLESHOOTING TIPS **| IONAR PROBLEMAS **
Circumstance| Status Light Indicator
Water Temperature Alarm **| Flashing Red light twice
Seat Temperature Alarm **| Flashing Red light three times
Water Flow Alarm A| Flashing Red light five times

3-Year Limited Warranty

Moen® products have been manufactured under the highest standards of quality and workmanship. Moen warrants to the original consumer purchaser, for residential use, that these products (evident or toilet) will be leak-free and drip-free during normal use and all parts and finishes of these products will be free from defects in material and manufacturing workmanship during normal use, for three (3) years from the date of original consumer purchase for residential use (the “Warranty Period” for homeowners). All other purchasers (including purchasers for industrial, commercial, and business use) are warranted for a period of one (1) year from the original date of purchase (the “Warranty Period” for non-homeowners).
If this evident or toilet should ever develop a leak or drip during the Warranty Period, Moen will FREE OF CHARGE provide the parts necessary to put the product back in good working condition and will replace FREE OF CHARGE any part or finish that proves defective in material and manufacturing workmanship, under normal installation, use and service. Replacement parts may be obtained by calling 1-800-289-6636 (in Canada, 1-800-465-6130), or by writing to Moen Incorporated, 25300 Al Moen Drive, North Olmsted, OH 44070-8022 (in Canada, Moen, 2816 Bristol Circle, Oakville, Ontario L6H5S7, Canada). Proof of purchase (original sales receipt) from the original consumer purchaser must accompany all warranty claims. Defects or damage caused by the use of other than genuine Moen parts is not covered by this warranty. This warranty is applicable only to products purchased after December 1995 and shall be effective from the date of purchase as shown on the purchaser’s receipt.
This warranty is extensive in that it covers the replacement of all defective parts and finishes. However, damage due to installation error, product abuse, product misuse, or use of cleaners containing abrasives, alcohol or other organic solvents, whether performed by a contractor, service company, or yourself, are excluded from this warranty. Moen will not be responsible for labor charges and/or damage incurred in installation, repair or replacement, nor for any indirect, incidental, or consequential damages, losses, injury, or costs of any nature relating to these products. Except as provided by law, this warranty is in lieu of and excludes all other warranties, conditions, and guarantees, whether expressed or implied, statutory or otherwise, including without restriction those of merchantability or of fitness for use.
Some states, provinces, and nations do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state province to province, and nation to nation. Moen will advise you of the procedure to follow in making warranty claims. Simply write to Moen at the applicable address set forth above. Explain the defect and include proof of purchase and your name, address, area code, and telephone number.

MOEN LOGO Moen Incorporated
25300 Al Moen Drive
North Olmsted, Ohio 44070-8022
The U.S.A.
INS12308 – 04/22
©2022 Moen Incorporated

Documents / Resources

| MOEN EB1500-E Standard Electronic Bidet Toilet Seat [pdf] Installation Guide
EB1500-E, EB1500-EBS, Standard Electronic Bidet Toilet Seat
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References

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