ANNKE 4K PoE Security Camera User Manual

: June 15, 2024
: ANNKE

ANNKE 4K PoE Security Camera

ANNKE-4K-PoE-Security-Camera-PRODUCT

Thank you very much for choosing ANN KE.
Our products are supported by the world’s first video monitoring manufacturers, and they have adopted a military level of protection.
It is our top priority 10 ensure your data safety and offer you a satlsfac1ory service.
We strongly recommend that you set up an appropriate password for your device and save it. also set up security questions and rese1Ved email to ensure you can reset your password by yourself.
If you have any questions, please feel free to email us at support@annke.com.
Or visit our help center: help.annke.com.
Please download the ANN KE App, Client software, and user manuals from our download center: https://www.annke.com/pages/download-center

About this Manual

The Manual includes instructions for using and managing the product. Pictures, charts, images, and all other information hereinafter are for description and explanation only. The information contained in the Manual is subject to change, without notice, due to firmware updates or other reasons. Please find the latest version on the company website. Please use this user manual under the guidance of professionals.

Legal Disclaimer

REGARDING THE PRODUCT WITH INTERNET ACCESS, THE USE OF THE PRODUCT SHALL BE WHOLLY AT YOUR OWN RISK. OUR COMPANY SHALL NOT TAKE ANY RESPONSIBILITY FOR ABNORMAL OPERATIONS, PRIVACY LEAKAGE, OR OTHER DAMAGES RESULTING FROM CYBER ATTACK, HACKER ATTACK, VIRUS INSPECTIONS, OR OTHER INTERNET SECURITY RISKS; HOWEVER, OUR COMPANY WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED.
SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOUR JURISDICTION BEFORE USING THIS PRODUCT TO ENSURE THAT YOUR USE CONFORMS TO THE APPLICABLE LAW. OUR COMPANY SHALL NOT BE LIABLE IF THIS PRODUCT IS USED FOR ILLEGITIMATE PURPOSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATER PREVAILS.

Regulatory Information

FCC Information

Please take attention that changes or mocincatlon not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
FCC compliance: This equipment has been tested and found to comply with the limits for a Class B digital device, under pan 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used under the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user Is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

FCC Conditions

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired operation.

EU Conformity Statement

This product and -if applicable-the supplied accessories are marked with ‘CE’ and comply therefore with the applicable harmonized European standards listed under the Low Voltage Directive 2015/35/EU, the EMC Directive 2014/30/EU, the RoHS Directive 2011/65/EU. 2012/19/EU {WEEE directive): Products marked with this symbol cannot be disposed of as unsorted municipal waste in the European Union. For proper recycling, return this product to your local supplier upon the purchase of equivalent new equipment or dispose of it at designated collection points. For more information, please see www.recyclethis.info.
2006/66/EC {battery directive): This product contains a battery that cannot be disposed of as unsorted municipal waste in the European Union. See the product documentation for specific battery information. The battery is marked with this symbol which may include lettering to indicate cadmium {Cd), lead {Pb), or mercury {Hg). For proper recycling, return the battery to your supplier or a designated collection point. For more information, please see www.recyclethis.info.

Safety Instruction

These Instructions are Intended to ensure that the user can use the product correctly to avoid danger or property loss. The precaution measure is divided into “Warnings” and “Cautions”

Warnings: Serious Injury or death may occur If any of the warnings are neglected.
Cautions: Injury or equipment damage may occur if any of the cautions are neglected.
Warnings: Follow these safeguards to prevent serious injury or death.
Cautions: Follow these precautions to prevent potential injury or material damage.

Warnings

Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.
In the use of the product. you must be in strict compliance with the electrical safety regulations of the nation and region. Please refer to technical specifications for detailed information
Input voltage should meet both the SELV (Safety Extra Low Voltage) and the Limited Power Source with 100~240 VAC or 12 votes according to the IEC60950-1 standard. Please refer to the technical specifications for detailed information.
Do not connect several devices to one power adapter as adapter overload may cause overheating or a fire hazard.
Please make sure that the plug is fully connected to the power socket
If smoke, odor, or noise rises from the device, turn off the power at once unplug the power cable, and then please contact the service center.

Cautions

Make sure the power supply voltage Is correct before using the camera.
Do not drop the camera or subject it to physical shock,
Do not touch sensor modules with your fingers. If cleaning is necessary, use a clean cloth with a bit of ethanol and wipe it gently. If the camera will not be used for an extended period, replace the lens cap to protect the sensor from dirt.
Do not aim the camera at the sun or extra bright places. Blooming or smearing may occur otherwise (which is not a malfunction), and affect the endurance of the sensor at the same time.
The sensor may be burned out by a laser beam, so when any laser equipment is in use, make sure that the surtace of the sensor will not be exposed to the laser beam.
Do not place the camera in extremely ho\ cold (the operating temperature shall be-30°C to +60″C, or -40″C to +60″C if the camera model has an “H” in its suffix), dusty or damp locations, and do not expose it to high electromagnetic radiation.
To avoid heat accumulation, good ventilation is required for the operating environment.
Keep the camera away from the liquid while in use.
While in delivery, the camera shall be packed in its original packing, or packing of the same texture.

Appearance Description

ANNKE-4K-PoE-Security-Camera-FIG-1

Turret Camera Overview

No Description

Enclosure
Lens
Camera Body
Mounting Base
Network Cable
Power Cord
Memory Card Slot Cover
Mic

Installation

Before you start:

Make sure the device in the package is in good condition and all the assembly parts are Included.
The standard power supply is PoE or 12 VDC, please make sure your power supply matches with your camera.
Make sure all the related equipment is powered off during the installation.
Check the specifications of the products for the Installation environment
Make sure that the wall is strong enough to withstand four times the weight of the camera and the bracket.
Make sure that there is no reflective surface too close to the camera lens. The IR light from the camera may reflect back into the lens causing reflection.

Memory Card Installation

Steps:

Rotate the camera to exi:x>se the memory card slot.
Loosen the screws to remove the memory card slot cover.
Insert the memory card into the memory card slot.
(Optional)To unmount the memory card, push to get it ejected.
Screw the cover back to the camera.

Ceiling Mounting

Before you start:

Both wall mounting and ceiling mounting are suitable for the turret camera. Ceiling mounting will be taken as an example in this section. And you can take steps of ceiling mounting as a reference for wall mounting.

Steps:

Paste the drill template (supplied) to the desired mounting position on the ceiling.
Drill the screw holes and the cable hole in the ceiling according to the drill template.

Note: Drill the cable hole, If adopting a ceiling outlet to route the cable. ANNKE-4K-PoE-Security-Camera-FIG-3

Disassemble the camera

Rotate the camera to align the notch to one of the marks.
listen to a coin or another similar tool to the notch.
Press down the coin or another similar tool to pry the mounting base to separate the mounting base from the camera.
Fix the mounting base to the ceiling with supplied screws.
- Note:
- In the supplied screw package, both self-tapping screws and expansion bolts are contained.
- If the ceiling Is cement expansion bolts are required to nx the camera. If the ceiling Is wooden, self-tapping screws are required.
Route the cables through the cable hole or the side opening.
Install the camera body back to the mounting base.
Connect the power cord and network cable.
Power on the camera, and set the network configuration to check whether the image is gotten from the optimum angle. If not adjust the swvelllance angle.
Hold the camera body and rotate the enclosure to adjust the pan angle 10· I0360°I.
Move the camera body up and down to adjust the tilt angle 10· to 75°I.
Rotate the camera body to adjust the rotation angle 10· to 360°I.

Wall Mounting with Junction

Box Before you start:

You need to purchase a junction box separately if you adopt the mounting with a junction box.
Both wall mounting and ceiling mounting are suitable for the turret camera. Wall mounting will be taken as an example in this section. And you can take steps of wall mounting as a reference for the ceiling mounting.

Steps:

Paste the drill template (supplied) to the desired mounting position on the wall
Drill the screw holes and the cable hole in the wall according to the drill template
Take apan the junction box. and nx the camera’s mounting base with three MP4 screws on the junction box’s cover.
Secure the junction box’s body on the wall with four PA4 x 25 screws.
Combine the junction box’s cover with its body with supplied screws.
Repeat steps 5 to 8 of 2.2 Ceiling Mounting to complete the installation.

Mounting with Inclined Base

Before you start:

You need to purchase an inclined base separately if you adopt the mounting with an inclined base.
Both wall mounting and ceiling mounting are suitable for the turret camera. Wall mounting will be taken as an example in this section. And you can take steps of wall mounting as a reference for the ceiling mounting.

Steps:

Paste the drill template to the wall.
Drill screw holes and the cable hole (optional) on the wall according to the supplied drill template.
- Note: Drill the cable hole, when adopting a ceiling outlet to route the cable.
Disassemble the Inclined base by the screwdriver.
Install the turret camera’s mounting base on the inclined base cover with three PM4 screws.
Install the inclined base’s txxJy on the ceiling/Wall with four PA4x25 screws.
Combine the inclined base’s cover with its body with supplied screws.
Repeat steps 5 to 8 of 2.2 Ceiling Mounting to complete the installation.

Wall Mounting

Note:

You need to purchase a wall mounting bracket separately.

Steps:

Drill four screw holes in the wall according to the holes in the bracket.
Install the bracket to the wall by aligning the four screw holes of the bracket with expansion screws on the wall.
Secure the bracket with four hex nuts and washers.
Install the mounting base of the turret camera to the wall mounting bracket and secure them with supplied screws.
Repeat steps 5 to 8 of 2.2 Ceiling Mounting to complete the installation.

Waterproof Measures

If the camera is installed outdoors, you should use the waterproof accessory or tapes to waterproof the cables. Otherwise, the cables might get wet or a short circuit occurs.

Install Network Cable Waterproof Jacket

Steps:

Feed the network cable through 1 and 3 in order.
Fix 2 on the network cable between 1 and 3.
Place 5 onto the end of 6, and plug the RJ45 male connector into the RJ45 female connector.
Screw 3 to 6 clockwise.
Push 2 into 3.
Secure 1 with the 3 in a clockwise direction.

Operate IP Cameras via IE Browser

You can configure the IP cameras in the LAN network via the IE browser.

Power on the camera with a DC 12 V adapter and connect it to the same router as your computer with a network cable.
Install the SADP software and search for the camera.
- You can download SADP software from our website: https://www.annke.com/pag·es/download-center.
Check the box of the camera and then activate the camera by creating a login password.
Double-click the camera’s address or you can input the IP address on the IE browser to enter the login page. The default account name is admin and the password is the one you just set up.
Download and install the plug-in to view live video and manage the camera. Close the browser when installing the plug-in.
Re-open the IE browser and log in to the camera. Choose the channel you want to access and set up the camera by clicking Configuration.

Remote Live Stream via Smartphones

You can view the IP camera remotely via your mobile phone with the ANN KE Vision App. 1. Power on the camera with a DC 12 V adapter and connect it to the same router as your computer with a network cable.
- Make sure the router is connected to the Internet.
Download the ANN KE Vision App from Google Play or Apple Store. Cilek Register to sign up for an account with your phone number or email address. Please click Login after you have registered the account successfully.
- Note: Please select the correct country/region (the same location as your device) when you register an account. It cannot be changed once selected.
Select Add Device + or click the icon + in the upper right corner to add a device.
- Scan the camera’s OR code on the device label. Click Next and create a password to activate the device if it has not been activated.
Cilek Read and Agree to ANN KE Vision’s terms of service to enable ANN KE Vision service before continuing to add the device. Create a verification code and finish the adding process.
- After that, the device will be shown In the device list. Cilek the device name to get a live view.
Note: For your security, a serial number can only be added by one account. but an account can be used on multiple mobile phones. You can share your device with others.

Operate IP Camera via Computer Software

Power on the camera and connect it to the same router as your computer with a network cable.
Install the desktop software Guarding Vision and search the camera.
- You can download Guarding Vision from our website: https://www.annke.com/pages/download-center.
Launch Guarding Vision software. The control panel and live view interface of Guarding Vision are shown below.
Go to Control Panel-Device Management-Device. At the bottom of the screen and in the Online Devices section, the screen will display all devices on the network. Create a password to active the device if the device’s status is inactive.
Click Add to Client Input Nickname, User Name, and Password (the password is the same as your activated password instead of the verification code). Click Add to add the device to the client software las shown in the picture below).
- Note: If you want to access the camera remotely via the desktop software Guarding Vision, please choose Guarding Vision Device and log in to your cloud account to view the remote live stream.
Go to Control Panel-Main View. If you have added the IP camera, you can get a live view On the screen (as shown in the picture below).
- For more information, please press F1 to get the user manual
View Live Stream with Other Software That Supports RTSP Protocol

The IP camera supports the RTSP protocol. The camera can be accessed via the VLC player, Blue Iris, tinyCam, and other software that supports RTSP.
The correct description of RSTP is as below: rtsp://[usernamel:[password]@lip):[portl/[codec]/[channell/[subtypel/av_stream
User name: admin (default)
Password: The password is the login password used to activate your device.
IP: You can get the camera’s IP address on the SADP software.
Port: 554
Codec: H264 (H.265)
Channel: ch 1 (or the channel which you want to add, for example, ch2)
Subtype: main (sub)
Fox example:rtsp://admin:qwer1234@192.168.1.64:554/H264/ch1/main/av_stream

Connect IP Cameras to ANN KE DVRs

Please confirm that the DVR supports IP cameras. The resolution of the IP camera should not be higher than the resolution that the DVR supports.
- For example, the maximum resolution of the DT81 DP DVR is 6MP. You can only connect the IP camera with up to 6MP resolution.
Make sure the DVR has been activated and connected to the router with a network cable.
Connect a DC 12 V power supply to the IP camera for power supply, and use a network cable to connect the router and the IP camera, so that the IP camera and DVR are in the same local area network
Enter the DVR menu: Main Menu-> Camera-> Camera-> IP Camera.
Click Refresh to refresh the devices in the local area network. If there is an IP camera, it will be automatically refreshed.
- If the IP camera is not activated, the security status will be inactive. You can click One-touch Active to activate the IP camera. The security status will become active.
- Click the Add button, and the Status will display the IP camera status. The playback button will indicate that it has been successfully added.
- If the IP camera is not activated, the security status will be inactive. You can click One-touch Active to activate the IP camera. The security status will become active.
- Click the Add button, and the Status will display the IP camera status. The playback button will Indicate that It has been successfully added.

Connect IP Cameras to ANN KE NVRs

Please confirm that the resolution of the IP camera is not higher than the resolution that the NVR supports.
- For example, the maximum resolution that the N48PAW NVR supports is 8MP. You can only connect the IP camera with up to BMP resolution.
Make sure the NVR is activated and can be used normally.
Connect the IP camera to the NVR’s PoE interface with a network cable.
Enter the NVR menu: Main Menu-> Camera Management-> Camera-> IP Camera.
Click the Refresh button. If the IP camera is not activated or the activation password of the IP camera is the same as the NVR the NVR will automatically activate the IP camera and add it to the NVR channel The status display shows that the addition is successful

If the activation password of the IP camera is different from the NVR it is advised to modify the activation password of the IP camera and the NVR through SADP first and then connect the NVR.

Connect the IP Cameras to Other Brands’ NVRs via ONVIF Protocol

Please confirm that the resolution of the IP camera is not higher than the highest resolution that the NVR supports.
Power on the camera and connect it to the same router as your computer with a network cable (Instead of connecting the camera to the NVR’s POE port).
Install the SADP software and then activate the IP camera. Log in to the camera via the IE browser.
After logging In to the camera, please go to Configuration -> Network -> Advance Setting-> Integration Protocol Check the Enable ONVIF box. Click Add to create an ONVIF account and password. The ONVIF account and password will be used when you add the IP camera to the third-party NVR or DVR.
Add IP camera to a third-party NVR. Here we take Dahua NVR as an example. Right-click the mouse to enter the main menu. Click Setting-> Remote-> Device Search to detect the camera’s IP address. Select the camera and click Manual Add.
Input the correct ONVIF username and password of the IP camera (Instead of the login user name and password). The status will be green if the addition is successful. Click Apply and you will see the live view.

Shenzhen Kean Digital Co., Ltd.
Address: Room 1001, Ru jun Building, No.105 Center Road, Bantian Street Longgang District Shenzhen, China.518000
Tech Support Email Address:support@annke.com
THEM IS AR Unterst0tzung UG
Beedstrasse 54, In Dusseldorf, (40468), Deutschland
www.annke.com