ANNKE B0C8S1VPGG Crater 2-2K WiFi Pan Tilt Smart Security Camera User Guide
- June 13, 2024
- ANNKE
Table of Contents
ANNKE B0C8S1VPGG Crater 2-2K WiFi Pan Tilt Smart Security Camera
Hi, friend!
- Thanks for choosing ANN KE.
- If there’s anything we can help, please feel free to reach us! We’ll reply in 24H.
- support@annke.com
- http://help.annke.com
What’s in the Box
Product Introduction
Setup Your Camera
Check Your Wi-Fi Setting
- Please make sure your Wi-Fi router is DHCP enabled and is in the 2.4 GHz. (*Note: This camera only supports 2.4 GHz, not 5 GHz.)
- The WiFi network encryption is WPA or WPA2. Please ensure no special characters or symbols in t?WiFi username or password.
Download Myannke and Sign In
- Search “Myannke” APP in Apple Store or Google Play and install it
- Open the APP. If you already had an account, select “Sign In”, if you do not have an account, select “Sign Up”.
- Continue and finish the registration process.
- Note: Please allow the APP to access the location, storage, notification, microphone, and speaker of your phone.
Add the Camera
- Tap the icon”+”, then choose “Smart Camera”.
- Choose the configure mode.
- Select your WiFi (2.4 GHz}, and then enter the WiFi passwords.
- Follow the instruction to complete the connection.
Set Camera Password
For your privacy, you may set a password for the camera and keep it in mind.
Micro SD Card Setting
Install the micro SD Card
- Roll up the lens of your camera and find the micro SD card slot.
- Insert the micro SD card into the slot by following the signs. (*Note: Supports a micro SD card of 128 GB max storage.)
Format the Micro SD Card
- Tap the icon ” “, choose the “SD Card” to automatically format the micro SD card.
- Used storage and remaining capacity can be checked.
Trouble Shooting
If there’s a problem in the camera’s operation, please refer to the situation and try the following solutions.
The Camera is Not Working
If the camera doesn’t work, please try the following solutions:
- Check if the adapter is connected to the power.
- If the camera is connected to power but still not working, please try another adapter once again.
If these don’t work, please go live chat with ANN KE Support Team https://help.annke.com
The Camera is Offline
- If the camera says offline, please try the following solutions:
- Please check the camera is in the range of WiFi connection. If the distance between the camera and WiFi is too far, the poor connection may affect the camera’s operation.
- If these don’t work, please go live chat with ANN KE Support Team https://help.annke.com
Fail to Receive Notifications
- If you can’t receive notifications on your mobile devices, please try the following solutions:
- Ensure you have enabled “App Notification” in Notification settings on the Myannke App settings. (Tap “Me” and find the setting icon)
- If these don’t work, please go live chat with ANN KE Support Team https://help.annke.com
Fail to Record or Playback Video
- If you can’t record or playback videos, please try the following solutions:
- Please check that the microSD card is inserted correctly in the slot.
- Please ensure that the microSD card is a branded card, not fake, and the max storage should not exceed 128G.
- If these don’t work, please go live chat with ANN KE Support Team https://help.annke.com
Shenzhen Kean Digital co.,Ltd.
Address: Room 1001, Rujun Building, No.1 OS Center Road, Bantian Street,
Longgang District, Shenzhen, China.518000
Tech Support Email Address :
support@annke.com
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