Orion OR52-MULTI Multi Built in or Wall Mount Fireplace Owner’s Manual

Orion OR52-MULTI Multi Built in or Wall Mount Fireplace

Product Information

Specifications

• Model: ORION MULTI BUILT-IN OR WALL-MOUNT FIREPLACE
• Model Numbers : OR52-MULTI, OR60-MULTI, OR76-MULTI, OR100-MULTI, OR120-MULTI
• Power: AC 120V 60Hz
• Power Consumption: 1,465W (5,000BTU’s) / 2,930W (10,000 BTU’s capable)

Product Usage Instructions

Preparation
This product includes a glass panel. Always use extreme caution when handling glass to avoid personal injury or property damage

1. Remove all parts and hardware from the carton and place them on a clean, soft, dry surface.
2. Check the parts list to ensure that nothing is missing.
3. Dispose of packaging materials properly. Please recycle whenever possible.
4. You will need the following tools (not included)

• Phillips screwdriver
• Stud finder
• Level
• Tape measure
• Electric drill
• 1/4 wood drill bit
• Hammer

Parts and Hardware

Cover Plate

Dimensions and Specifications

FAQ

• Q: What should I do if the plug outlet or face plate is hot during use?
  

  • A: If the outlet or face plate becomes hot, discontinue use immediately and have a qualified electrician inspect and/or replace the faulty outlets.

• Q: What precautions should I take when using the fireplace?
  

  • A: Make sure the plug fits tightly in the outlet to prevent overheating. Check frequently to see if the plug outlet or face plate is hot. Heaters draw more current than small appliances, so overheating may occur even if it hasn’t occurred with other appliances. Always use caution when handling the glass panel.

• Q: How should I handle interference issues?
  

  • A: If this equipment causes interference to radio or television reception, try one or more of the following measures
  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a different circuit from the receiver.
  • Consult the dealer or an experienced radio/TV technician for help.

• Q: What is the minimum distance required between the radiator and my body?

  • A: To maintain compliance with FCC’s RF exposure guidelines, this equipment should be installed and operated with a minimum distance of 20cm from the radiator and your body. Use only the supplied antenna.

• Q: What are the FCC and IC registration numbers for this product?

  • A: The FCC registration number is 2A7U3BOGERF, and the IC registration number is 29298-BOGERF.

• Q: How should I dispose of packaging materials?

  • A: Please dispose of packaging materials properly and recycle whenever possible.

Read and understand this entire owner’s manual, including all safety information, before plugging in or using this product. Failure to do so could result in fire, electric shock, or serious personal injury. Keep this owner’s manual for future reference. If you sell or give this product away, make sure this manual accompanies this product.

IMPORTANT SAFETY INFORMATION!

• Read all instructions before installing or using this heater.
• Use a dedicated 20 Amp (or higher), 2-pole (for 10,000 BTU’s), circuit breaker.
• This heater is hot when in use. To avoid burns, DO NOT let bare skin touch hot surfaces. If provided, use handles when moving this heater. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at least 3 feet (0.9m) from the front of the heater and keep them away from the sides and rear.
• Extreme caution is necessary when any heater is used by or near children or invalids and whenever the heater is left operating and unattended.
• Do not operate any heater if it malfunctions. Disconnect power at service panel and have the heater inspected by a reputable electrician before reusing.
• To disconnect the heater, turn the controls to off, and turn off power to the heater circuit at the main disconnect panel (or operate internal disconnect switch if provided).
• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock, fire, or damage the heater.
• To prevent a possible fire, do not block air intakes or exhaust in any manner.
• A heater has hot arcing or sparking parts inside. Do not use in areas where gasoline, paint, flammable vapors, or liquids are used or stored.
• Use this heater only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric shock, or injury to persons.
• This heater may include an audible or visual alarm to warn that parts of the heater are getting excessively hot. If the alarm sounds (or illuminates), immediately turn the heater off and inspect for any objects on or adjacent to the heater that may have blocked the airflow or otherwise caused high temperatures to have occurred. DO NOT OPERATE THE HEATER WITH THE ALARM SOUNDING (OR ILLUMINATING).
• ALWAYS plug heaters directly into a wall outlet/receptacle. NEVER use with an extension cord or relocatable power tap (outlet/power strip).
• NEVER use this heater in bathrooms, laundry rooms, or any other location where the heater could fall into a bathtub, pool, become damp, or come in contact with water.
• AVOID FIRE! Regularly inspect all air vents to make sure they are free from dust, lint, or other blockage. Unplug the unit and clean with a vacuum ONLY. DO NOT rinse or get wet.
• ALWAYS mount to wall bracket before use. DO NOT set on the floor, or other surface, to use.
• NEVER use a wall mount bracket from another manufacturer.
• This product is not intended to be a primary heat source. It is for supplemental heat only.
• INDOOR use only! NEVER use this heater outdoors! Doing so may result in electric shock!
• ALWAYS disconnect this unit from the power supply before performing any assembly, cleaning, or before relocating the electric fireplace.
• NEVER leave this heater unattended. ALWAYS unplug this heater when not in use.
• ALWAYS store this heater in a dry location. NEVER use the fireplace if it has become wet.
• NEVER plug this heater into an outlet that is old, cracked, or has loose wires or connections. Plugging this heater into a faulty outlet could result in electric arcing within the outlet that could cause the outlet to overheat or catch fire.
• ALWAYS check your heater cord and plug connections with each use.
  • MAKE SURE the plug fits tightly in the outlet. Faulty wall outlet connections or loose plugs can cause the outlet to overheat.
  • Heaters draw more current than small appliances. Overheating may occur even if it has not occurred with the use of other appliances.
  • During use, check frequently to see if the plug outlet or face plate is HOT.
  • If the outlet or face plate is HOT, discontinue use immediately and have a qualified electrician inspect and/or replace the faulty outlets.

FCC CAUTION

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

To maintain compliance with FCC’s RF exposure guidelines, this equipment should be installed and operated with minimum distance between 20cm from the radiator and your body: Use only the supplied antenna.

SAVE THESE INSTRUCTIONS

Preparation
This product includes a GLASS panel. Always use extreme caution when handling glass. Failure to do so could result in personal injury or property damage.

• Remove all parts and hardware from the carton and place them on a clean, soft, dry surface. Parts and assembly steps are grouped for wall-hanging or recessing use. Check the parts list to make sure nothing is missing. Dispose of packaging materials properly. Please recycle whenever possible.
• You will need the following tools (not included): Phillips screwdriver, stud finder, level, tape measure, electric drill, 1/4” wood drill bit, hammer.

Parts and Hardware

Dimensions and Specifications

PRODUCT DIMENSIONS

Model Number| A| B| C| D| E| F| G| H| I| J| K
OR52-MULTI| 51-1/2″ (1308 mm)| 24-5/16″ (618 mm)| 9-9/16″ (240 mm)| 50-5/8″ (1286 mm)| 23-7/8″ (606 mm)| 8-15/16″ (224 mm)| 50-1/8″ (1274 mm)| 18-7/16″ (468 mm)| 2″

(52 mm)

| 3-7/16″

(87 mm)

| 5-3/16″ (132 mm)
OR60-MULTI| 60″ (1524 mm)| 24-5/16″ (618 mm)| 9-9/16″ (240 mm)| 59-1/8″ (1502 mm)| 23-7/8″ (606 mm)| 8-15/16″ (224 mm)| 58-5/8″ (1410 mm)| 18-7/16″ (468 mm)| 2″ (52 mm)| 3-7/16″

(87 mm)

| 5-3/16″ (132 mm)
OR76-MULTI| 75-3/4″ (1925 mm)| 24-5/16″ (618 mm)| 9-9/16″ (240 mm)| 74-15/16″ (1904 mm)| 23-7/8″ (606 mm)| 8-15/16″ (224 mm)| 74-7/16″ (1891 mm)| 18-7/16″ (468 mm)| 2″

(52 mm)

| 3-7/16″

(87mm)

| 5-3/16″ (132 mm)
OR100- MULTI| 100″

(2542 mm)

| 24-5/16″ (618 mm)| 9-9/16″ (240 mm)| 99-1/4″ (2521 mm)| 23-7/8″ (606 mm)| 8-15/16″ (224 mm)| 98-3/4″ (2508 mm)| 18-7/16″ (468 mm)| 2″ (52 mm)| 3-7/16″ (87mm)| 5-3/16″ (132 mm)
OR120- MULTI| 124-3/8″ (3159 mm)| 24-5/16″ (618 mm)| 9-9/16″ (240 mm)| 123-1/2″ (3137 mm)| 23-7/8″ (606 mm)| 8-15/16″ (224 mm)| 123″ (3125 mm)| 18-7/16″ (468 mm)| 2″ (52 mm)| 3-7/16″

(87 mm)

| 5-3/16″ (132 mm)

Installation and Assembly

Your appliance is a wall-mounted, recessed, and/or mantel installed appliance. Select a suitable location that is not susceptible to moisture and is away from drapes, furniture, and high traffic areas.

NOTE: Follow all National and local electrical codes.

MINIMUM CLEARANCE TO COMBUSTIBLES

Measurements are taken from the glass front.

• Bottom………………………… 0″
• Sides…………………………… 0″
• Back……………………………. 0″

|

• Top (to mantel)…………………………. 11.8″ (300mm)
• Top (to TV)………………………………. 11.8″ (300mm)
• Top (to ceiling)…………………………. 11.8″ (300mm)

Glass Removal/Installation

This product includes a GLASS panel. Always use extreme caution when handling glass. Failure to do so could result in personal injury or property damage.

Removing Front Glass

• With one hand on the front glass to prevent it from falling, remove the six screws (three per side) and two brackets (one per side) from the underside of the viewing area of the fireplace. (Fig. 1-1). Set the screws and brackets aside.
• Carefully tilt the top edge of the glass away from the appliance (Fig. 1-2). Once the top edge of the glass is free from the fireplace, lift on the glass to fully remove it. Place the glass on a soft, non-abrasive surface. For the larger configurations, it may require multiple people to safely remove the glass.
• Reverse these steps to re-install the front glass.

Built-In Installation Styles
Optional Built-In styles shown below. See “Partial Recess Installation” or “Wall Mounted Installation” for additional mounting styles.

Built-In Installation Framing

Due to different materials used on different walls, it is highly recommended for you to consulting with your local builder before you install this electric fireplace.
Before cutting any custom finishing s (i.e. granite, marble, veneer, etc.), it is recommended to double-check the dimensions of the actual fireplace.

• Select a location that is not prone to moisture and is located at least 36″ (914 mm) away from combustible materials such as curtain drapes, furniture, bedding, paper, etc.
• Measure the appliance and create a rough-in frame with electrical (see “Rough Opening Framing Dimensions”). Electrical to be at the top right of the rough-in framing.
• Remove the front glass (see “Glass Removal/Installation” section).
• Hold the appliance up to ensure it will fit into the framing.

ROUGH OPENING FRAMING DIMENSIONS

Model Number| A| A (3-Sided/Bay)| B| C (Fully Recessed)
OR52-MULTI| 51″ (1295 mm)| 50-5/8″ (1286 mm)| 24-3/4″ (629 mm)| 9″ min. (229 mm min.)
OR60-MULTI| 59-1/2″ (1511 mm)| 59-1/8″ (1502 mm)| 24-3/4″ (629 mm)| 9″ min. (229 mm min.)
OR76-MULTI| 75-1/4″ (1911 mm)| 74-15/16″ (1904 mm)| 24-3/4″ (629 mm)| 9″ min. (229 mm min.)
OR100-MULTI| 99-1/2″ (2527 mm)| 99-1/4″ (2521 mm)| 24-3/4″ (629 mm)| 9″ min. (229 mm min.)
OR120-MULTI| 124″ (3150 mm)| 123-1/2″ (3137 mm)| 24-3/4″ (629 mm)| 9″ min. (229 mm min.)

Built-In Installation

• Determine the desired installation style (see “Built-In Installation Styles”).
  • See “Wall Mounted Installation” for wall mounting the fireplace.
  • See “Partial Recessed Installation” for partial recessing the fireplace.
  • See below for all other installation styles.
• Prepare the framed opening according to the “Framed Opening Dimensions” chart and the installation style that was selected. Ensure an appropriate dedicated power circuit is provided at the top right of the framed opening.
• Remove the front glass. See “Glass Removal/Installation”.
• Install the “L” Metal Nailing Flanges to both the top and bottom of the fireplace (Fig. 2-1). Quantities of “L” Metal Nailing Flanges will change depending on fireplace size ordered. Note that the location of the “L” bracket will change if partial installation is chosen.
• Remove the two side skirts (Fig 2-2), one from both sides of the fireplace, and the wall mount bracket from the back (Fig. 2-3). Store all items in a safe place.
• If installing (Fig. 2-4)
  • Built-In – No changes required.
  • 2-Sided – Remove the side plate covering the side glass on the exposed side of the fireplace. Install the drywall stop (shipped loose) on the exposed side of the fireplace. Store the removed side plate and extra drywall stop in a safe place.
  • 3-Sided/Bay – Remove the side plates covering the side glass on both sides of the fireplace. Install the drywall stops (shipped loose) where the side plates were. Store the side plates in a safe place.
• Hardwire the fireplace to the dedicated power circuit (see “Hardwiring Installation”).
• Install the fireplace in the framed opening. Adjust the adjustable feet as needed to ensure the fireplace is level.
• Fasten the fireplace to the framing using the “L” Metal Nailing Flanges and drywall screws that have a minimum length of 1-1/4″ (Fig 2-5).
• Mask the exposed viewing area of the fireplace prior to texturing/finalizing the framed wall.
• Decorate according to media installation guide.
• Install the front glass. See “Glass Removal/Installation.”

Partial Recess Installation

• Due to different materials used on different walls, it is highly recommended for you to consult with your local builder before you install this electric fireplace.
• Before cutting any custom finishing s (i.e. granite, marble, veneer, etc.), it is recommended to double-check the dimensions of the actual fireplace.

NOTE: A dedicated 20 Amp (or higher), 2-pole (for 10,000 BTU’s) breaker is required.

FINISHED OPENING FRAMING DIMENSIONS

Model Number| A| B| C (Partial Recessed)
OR52-MULTI| 50-15/16″ (1294 mm)| 24-9/16″ (624 mm)| 2-5/8″ min. (67 mm min.)
OR60-MULTI| 59-7/16″ (1510 mm)| 24-9/16″ (624 mm)| 2-5/8″ min. (67 mm min.)
OR76-MULTI| 75-3/16″ (1910 mm)| 24-9/16″ (624 mm)| 2-5/8″ min. (67 mm min.)
OR100-MULTI| 99-1/2″ (2527 mm)| 24-9/16″ (624 mm)| 2-5/8″ min. (67 mm min.)
OR120-MULTI| 123-13/16″ (3145 mm)| 24-9/16″ (624 mm)| 2-5/8″ min. (67 mm min.)

• Prepare the finished opening according to the “Finished Opening Framing Dimensions” chart for partial recessed. Ensure an appropriate dedicated circuit is provided at the top right of the framed opening.
• Remove the front glass. See “Glass Removal/Installation”.
• Install the “L” Metal Nailing Flanges to both the top and bottom of the fireplace (Fig. 3-1). Quantities of “L” Metal Nailing Flanges will change depending on fireplace size ordered. Note that the location of the “L” bracket will change for partial installation.
• Remove the two side skirts (Fig. 3-2), one from both sides of the fireplace, and the wall mount bracket (Fig. 3-3) from the back. Store all items in a safe place.
• Remove the side plates from both sides of the fireplace. Store the plates in a safe place (Fig. 3-4).
• Install the side trim to both sides of the fireplace.
• Hardwire the fireplace to the dedicated circuit (see “Hardwiring Installation”).
• Install the fireplace in the framed opening. Adjust the adjustable feet as needed to ensure the fireplace is level (Fig. 3-5).
• Fasten the fireplace to the framing using the “L” Metal Nailing Flanges and drywall screws that have a minimum length of 1-1/4” (Fig. 3-6).
• Mask the exposed viewing area of the fireplace prior to texturing/finalizing the framed wall.
• Decorate according to media installation guide.
• Install the front glass. See “Glass Removal/Installation.”
• Additional construction is required to finish off the fireplace.

Wall Mounted Installation
Due to different materials used on different walls, it is highly recommended for you to consult with your local build er before you install this electric fireplace.

NOTE: A dedicated 20 Amp (or higher), 2-pole (for 10,000 BTU’s), breaker is required.

• Select a location that is not prone to moisture and is located at least 36″ (914 mm) away from combustible materials such as curtain drapes, furniture, bedding, paper, etc.
• Have two people hold the appliance against the wall to determine the final location.
• Place the unit down on a soft, non-abrasive surface.
• Remove the wall bracket from the back of the unit by removing the screws (Fig. 4-1). Set screws aside. For best results, keep the side skirts installed onto the fireplace.
• After you have selected a suitable location for wall mounting, locate the studs on the wall. You must be able to secure to a minimum of 2 studs for proper installation of the bracket.

FAILURE TO DO SO CAN RESULT IN PERSONAL INJURY AND/OR DAMAGE TO EQUIPMENT.

• Using the wall bracket as a guide, mark the mounting hole locations.
• This bracket MUST have the hooks facing upward and be level (Fig. 4-2).
• Additional support is provided by using the included wall anchors (B) between the studs.
• Additional wall anchors must be installed prior to the wall bracket being mounted.
  • To install additional wall anchors, pre-drill (optional) all locations with a 1/8″ drill bit.
  • Install the wall anchors with a Philips tip screwdriver.
• Install the wall bracket to the studs using #8 – 1-5/8″ (A) screws and to the wall anchors with a #8 – 1″ screws (C).
• Remove the side plates from both sides of the fireplace. Store the plates in a safe place (Fig. 4-3).
• Install the side trim to both sides of the fireplace.
• With the wall mounting bracket installed, have two people lift the appliance up and insert the two hooks of the wall bracket into the two receiver slots on the back of the appliance (Fig. 4-4).
• Re-insert the two wall mount bracket screws that were removed previously.
• Check the appliance for stability ensuring the bracket will not pull free from the wall.
• Wall Mount Cabinet Suite (sold separately) may now be installed.

Hardwiring Installation
A qualified electrician must wire this fireplace to a dedicated 110~120 volt, 20 amp, circuit.

NOTE: A dedicated 20 Amp (or higher), 2-pole (for 10,000 BTU’s), breaker is required.

• The appliance must be electrically connected and grounded in accordance with local codes. In the absence of local codes, use the current CSA C22.1 Canadian Electrical Code in Canada or the current ANSI/NFPA 70 National Electrical Code in the USA.
• TURN OFF POWER FROM CIRCUIT BREAKER FIRST

120 Volt Power (5,000 BTU’s)

Note
Only 3 terminals will be used in the appliance junction box (Fig 5-1): white (neutral), black (power L1), and green/bare (ground) that are connected to 120V power source (circuit breaker panel).

• Ensure power from the circuit breaker is off.
• Remove the 2 securing screws from the junction box cover plate, located on the top left-hand, back-side of the appliance (Fig. 5-1).
• From the power supply wire, connect the green/bare copper wire to ground (G), the white wire to neutral (N), and the black wire to Line1 (L1) (Fig. 5-2).
  • L2 Terminal is for 220-240V only.
• Resecure the junction box cover plate using the 2 screws previously removed.

240 Volt Power (10,000 BTU’s)
This fireplace is equipped with the ability to optionally wire with 240 volts, which will supply 10,000 BTU’s of heat.
A qualified electrician must wire this fireplace to a dedicated 220~240 volt, 20 amp, circuit.

Note
All 4 terminals will be used in the appliance junction box (Fig. 6-1): white (neutral), black (power L1), red, (power L2), and green/bare (ground) that are connected to 220V power source (circuit breaker panel).
220~240V supply connection must include a neutral. Connection must be 4 wires (3 primary wires and a ground).

• Ensure that power from the circuit breaker is off.
• Remove the 2 securing screws from the junction box cover plate, located on the top left-hand, back-side of the appliance (Fig. 6-1).
• On the terminal block, locate the fourth position terminal that has the label covering the L2 terminal. The label indicates “220-240V Only”. Remove the label.
• From the 4-wire, 240 volt power supply wire, connect the green/bare copper wire to ground (G), the white wire to neutral (N), the black wire to Line1 (L1), and the red wire to Line2 (L2) (Fig. 6-2).
• Re-secure the junction box cover plate using the 2 screws previously removed.

Driftwood Logs and Crushed Glass Installation

• Front glass must be removed and the appliance must be mounted in its final location before the driftwood logs and crushed glass is installed.
• Install driftwood logs first, then add the crushed glass around logs.
• If crushed glass falls into the channel used by the front glass, preventing the front glass from being installed, the channel can be cleared by sliding the crushed glass along the channel until it falls into one of the cleanout slots.
• Photos below shows recommended log placement, but logs may be arranged to customer’s liking.

Log placement shown in top-down orientation

Read and understand this entire owner’s manual, including all safety information, before plugging in or using this product. Failure to do so could result in electric shock, fire, serious injury, or death.

Power
Plug the power cord into a dedicated 110~120 (or optional 220~240) volt 20 Amp grounded outlet (see IMPORTANT SAFETY INFORMATION). Make sure the outlet is in good condition and the plug is not loose. NEVER exceed the maximum amperage for the circuit. DO NOT plug other appliances into the same circuit.

Master Power Switch
Located above the Touch Control Panel is the Master Power Switch. Ensure the rocker switch is pressed in the “On” position prior to operating the fireplace.

Note: After resetting the Master Power Switch or from a loss of power, the fireplace takes 20-30 seconds before the fireplace is fully booted and operational.

Pairing the Remote

• With the fireplace ON, press and hold the Power button on the fireplace for 5 seconds until you hear a beep from the fireplace. “P1” will be shown on the display.
• Within 5 seconds of the fireplace beeping, repeatedly press the power button on the remote until the fireplace beeps again.
• Pairing must be completed within 5 seconds or the fireplace pairing will time out of pairing mode.

Operation

Methods of Operation
This electric fireplace can be operated by the TOUCH CONTROL PANEL located on the UPPER right corner of the fireplace, by the battery-powered REMOTE CONTROL, or by the MODERN FLAMES APP using a smart phone.

Operation – Touch Control Panel

Touch Panel Operation

Operation – Remote Control

Remote Control Operation

Button| Function| Action
****|

• ON: Enables control panel functions. Turns on flame.
• OFF: Disables control panel functions. Turns off flame.

|

1. Press once: Indicator light turns on. Power turns on. All functions enabled.
2. Press again: Flame turns off. Unit goes to standby. All functions turn off.

**| HOME BUTTON: Returns the fireplace to the default color settings.| Press once:** Flame video changes to flame style 1, color yellow. Ember bed and down light changes to orange. Flame speed changes to default and sound level changes to low.

|

• FLAME BUTTON: Cycles between flame styles and colors.
• ʌ: Cycles up between presets of current flame styles.
• v: Cycles down between presets of current flame styles.
• +: Increases flame speed of current flame style and color.
• –: Decrease flame speed of current flame style and color.

NOTE: This fireplace has memory function for flame.

|

1. Press flame button once: Flame switches to next flame style in the sequence
2. Press flame button again until desired style is reached. In total, three flame styles.
3. Note: Press and hold for 5 seconds enables Wi-Fi pairing mode
4. Press ʌ once: Changes up to the next preset of current flame style.
5. Press ʌ again until desired preset is selected from 1C-2C-3C-4C-5C-6C.
6. Press v once: Changes down to the next preset of current flame style.
7. Press v again until desired preset is selected from 6C-5C-4C-3C-2C-1C.
8. Press + button to increase the flame speed.
9. Displayed: 01-02-03.
10. Press button to decrease the flame speed.
11. Displayed: 03-02- 01.

**| AUDIO BUTTON:** Raises and lowers the audio from the fireplace.|

1. Press once: Changes the volume level.
2. Press again cycles between volume settings.
   • Volume settings
   • S0 – Off
   • S1 – Low
   • S2 – Medium
   • S3 – High

**| DOWNLIGHT BUTTON:** Cycles down light colors.

NOTE: Downlight color effect stays on until power button is turned off.

This fireplace has memory function for down light settings.

|

• Press once: Cycle downlight.
• Press again until desired color is reached. In total ten colors and one fade mode. 01-02-03-04-05-06-07-08-09-10-11-00 **(off)**

NOTE: Press and hold for 5 seconds to turn on night light mode.

**| DOWNLIGHT BRIGHTNESS BUTTON**

Makes downlight dimmer and brighter. NOTE: LED down light brightness stays on until power button is turned off.

|

1. Press once: Brightness becomes active.
2. Press again until desired setting is reached. In total 5 levels.

From L 4 – L3 – L2 – L1 – L0 (off)

• MEDIA BED BUTTON: Cycles media bed colors.
• NOTE: Media bed color effect stays on until power button is turned off.

This fireplace has memory function for media bed settings.

|

1. Press once: Turns on ember bed.
2. Press again until desired color is reached. In total ten colors and one fade mode. 01-02-03-04-05-06-07-08-09-10-11

**| MEDIA BRIGHTNESS BUTTON:** Makes media bed dimmer and brighter.

NOTE: LED media light brightness stays on until power button is turned off.

|

• Press once: Brightness becomes active.
• Press again until desired setting is reached. In total 5 levels.

From E4 – E3 – E2 – E1 – E0 (off)

**| TIMER BUTTON:** Controls timer settings to turn off fireplace at selected time.

Settings range from 30 min to 8 hours.

|

1. Press once: Indicator light turns on. Timer defaults to 0.5 hours.
2. Press again until desired setting is reached. 00(off)-30-1H-2H-3H-4H-5H-6H-7H-8H

| HEATER BUTTON: Turns heater on and off.

NOTE: The heater only works when the flame is on. If the flame is off, the heater will not turn on.

NOTE: To prevent overheating, the heater fan will blow cool air for 8-10 seconds after the heater turns off.

|

1. Press once: Turns the heater and blower on.
2. Pressing Additionally: Cycles thru heater settings. Settings
   • H0 – Heater and blower off
   • F – Fan Only
   • H1 – Low Heater
   • H2 – High Heater

NOTE: Press and hold the heater button for 5 seconds to lock/unlock the heater and thermostat. H0 will be displayed when locked.

Download Smart Phone App

Smart Phone App Connection

Note: Download the Modern Flames App from your App store before connecting

Note: The APP is subject to change without notice. Images shown may not represent current APP configuration.

Wi-Fi – Initial Log-in

• Search for and install the “Modern Flames” app from the Google Play or Apple App store or scan the QR code on the previous page.
• After the App is installed, log in to the Modern Flames App. Must have Wi-Fi and Bluetooth enabled on your smart phone.
• Once opened from the home page, select the add “+” symbol.

Wi-Fi – Pairing

Add Manually

• Select the series of fireplace that will be paired with and follow the instructions.
• When pairing via Wi-Fi, the 2.4 GHz Wi-Fi signal must be used. Ensure the appropriate login information is entered before continuing to the next step.
• Hold the “Flame” button on the manual touch controls for 5 seconds.
  • In EZ Mode, the fireplace will display “P0”.
  • In AP Mode, the fireplace will display “P2”
  • Holding the flame button for an additional 5 seconds will cycle the fireplace between EZ Mode and AP Mode.
• Device and APP should now begin to pair. Depending on Wi-Fi, this can take up to two minutes to pair and may need to be repeated more than once.
• The fireplace display will show “P4” and the downlight LEDs will blink green on a successful pair.
  • NOTE : Do not turn OFF or disconnect the fireplace from power while pairing the Wi-Fi or performing updates. Failure to do so can result in damage to electrical components of the fireplace. Damage as a result of this may not be covered under warranty.
  • Questions or assistance in pairing device, contact Modern Flames at customerservice@modernflames.com or call 877-246-9653 Monday-Friday, 8:00 am – 5:00 pm (MST).

Auto Scan

• Select auto scan from the top of the App.
• On the fireplace touch controls, press and hold the “Flame” button for 5 seconds. The fireplace will show either “P0” or “P2”. This will place the fireplace in pairing mode.
• Auto scan will search for available devices. Upon selecting the available fireplace, select the “Next” button if the app does not proceed automatically. If the scan fails to find a fireplace, press and hold the “Flame” button on the manual touch controls to switch pairing modes.
• Enter in the Wi-Fi information. The information must be entered to be able to proceed to the next step.
• The App will begin connecting.
• The fireplace display will show “P4” and the downlight LEDs will blink green on a successful pair.
  • NOTE : Do not turn OFF or disconnect the fireplace from power while pairing the Wi-Fi or performing updates. Failure to do so can result in damage to electrical components of the fireplace. Damage as a result of this may not be covered under warranty.
  • Questions or assistance in pairing device, contact Modern Flames at customerservice@modernflames.com or call 877-246-9353
  • Monday-Friday, 8:00 am –5:00 pm (MST).

Operation – Smart Phone App

Home Screen

Button| Function| Action
1| Home Button: Returns the fireplace to the default color settings.| Press once: Flame video changes to flame style 1, color yellow. Ember bed and down light changes to orange. Flame speed changes to default and sound level changes to low.
2| Power Off/On Slider: Turns the fireplace off and on.|

1. Slide to the Off position: Turns the fireplace OFF.
2. Slide to the On position : Turns the fireplace ON.

3| Flame Style: Opens flame style sub-menu for selecting flame style and color. 3 styles with 6 colors for each of the styles.| Press once: Opens the flame style sub-menu page to select a new flame style.
4| Flame Speed Slider: Changes the flame speed of currently displayed flame. Cycles between SLOW , DEFAULT , and FAST.|

1. Slide to the Slow position: Flame moves at the slowest speed. Fireplace displays: 01
2. Slide to the Default position: Flame moves at the default speed. Fireplace displays: 02
3. Slide to the Fast position: Flame moves at the fastest speed. Fireplace displays: 03

5| Flame Volume Slider: Changes the sound effect volume of the fireplace between 4 different volumes. Can cycle between OFF , DEFAULT , MEDIUM , High.|

1. Slide to the Off position: Sound effects are turned off. Fireplace displays: S0
2. Slide to the default position: Sound effects are at the lowest/default sound level. Fireplace displays: S1
3. Slide to the Medium position: Sound effects are at the middle sound level. Fireplace displays: S2
4. Slide to the High position: Sound effects are at the highest sound level. Fireplace displays: S3

Home Screen (Continued)

Button Function                          Action
6| Downlight Button: Opens the downlight sub-menu.| Press once: Opens the downlight sub-menu page to select new colors for downlighting.
7| Ember Bed Button: Opens the ember bed sub-menu.| Press once: Opens the ember bed sub-menu page to select new colors for the ember bed.
8| Heater Button: Opens the heater sub- menu.| Press once: Opens a new page to make changes to the heater settings.
9| Timer Button: Opens the timer sub-menu.| Press once: Opens the timer sub-menu for various timer related functions.

Flame Style Options

Button Function                          Action
3.1| Return Button: Returns to the previous page.|   Press once: Returns to the previous page.
3.2| Style One Button: Opens the flame style one sub-menu.| Press once: Opens the flame style one sub- menu.
3.3| Style Two Button: Opens the flame style two sub-menu.| Press once: Opens the flame style two sub- menu.
3.4| Style Three Button: Opens the flame style three sub-menu.| Press once: Opens the flame style two sub- menu.
3.5| Menu Button: Opens the custom mode sub- menu.| Press once: Opens the custom mode sub- menu.
3.6| Custom Mode Button: Activates the custom preset.| Press once: Changes the fireplace to the custom mode as defined from the Menu button, 3.5

menu depicted. Functions and actions are the same for the 3.3 and 3.4 menu.

Flame Style One/Two/Three Color Menu

Note: Flame Style One (3.2), Two (3.3), and Three (3.4) all function the same as below
Button| Function| Action
3.2.1| Return Button: Returns to the previous page.| Press once: Returns to the previous page.
3.2.2| Yellow Flame Button: Changes the fireplace to the Yellow flame.| Press once: Changes the fireplace to the Yellow flame. Ember bed and downlighting change to the designated preset.
3.2.3| Orange Flame Button: Changes the fireplace to the Orange flame.| Press once: Changes the fireplace to the Orange flame. Ember bed and downlighting change to the designated preset.
3.2.4| Blue Flame Button: Changes the fireplace to the Blue flame.| Press once: Changes the fireplace to the Blue flame. Ember bed and downlighting change to the designated preset.
3.2.5| Green Flame Button: Changes the fireplace to the Green flame.| Press once: Changes the fireplace to the Green flame. Ember bed and downlighting change to the designated preset.
3.2.6| Purple Flame Button: Changes the fireplace to the Purple flame.| Press once: Changes the fireplace to the Purple flame. Ember bed and downlighting change to the designated preset.
3.2.7| White Flame Button: Changes the fireplace to the White flame.| Press once: Changes the fireplace to the White flame. Ember bed and downlighting change to the designated preset.

Custom Mode Menu

Button| Function| Action
3.5.1| Return Button: Returns to the previous page.| Press once: Returns to the previous page.
3.5.2| Flame Slider: Changes the style of flame.| Sliding to One/Two/Three: Changes the flame style to flame style one, two, or three.
3.5.3| Flame Color Slider: Changes the color of the flame.| Sliding to a color: Changes the flame color to the selected color.
3.5.4| Ember Bed Slider: Changes the color of the ember bed.| Sliding to a color: Changes the ember bed color to the selected color.
3.5.5| Downlight Slider: Changes the color of the downlight.| Sliding to a color: Changes the downlight color to the selected color.
3.5.6| Preview Button: Shows a preview of the selected button combinations.| Press once: Changes the fireplace to show to the current configuration of selections. Does not save the current configuration.
3.5.7| Save Button: Saves the current configuration of selections as the preset mode.| Press once: Saves the current configuration of selections as the preset mode.

Downlight Menu

Button| Function| Action
6.1| Return Button: Returns to the previous page.| Press once: Returns to the previous page.
6.2| Color Wheel Button: Changes the color of the downlight to the selected color.| Press once: Selecting a color, the downlight will change to the selected color.
6.3| Brightness Slider: Changes the brightness of the downlighting.|

1. Sliding to the left/dark: Dims the brightness of the downlight.
2. Sliding to the right/light: Brightens the downlight.

6.4| Color Cycle Slider: Cycles the downlight colors between all colors shown on the color wheel.|

1. Slide to OFF position: Downlight stays a solid color.
2. Slide to ON (Infinity) position: Downlight cycles between the 10 colors shown on the color wheel.

6.5| Night Mode Slider: Enables night light mode.|

1. Slide to OFF position: Downlight is on and fireplace functions like normal.
2. Slide to ON (Moon) position: Downlight is on and all other functions of the fireplace are off.

Ember Bed Menu

Button| Function| Action
7.1| Return Button: Returns to the previous page.| Press once: Returns to the previous page.
7.2| Color Wheel Button: Changes the color of the ember bed to the selected color.| Press once: Selecting a color, the ember bed will change to the selected color.
7.3| Brightness Slider: Changes the brightness of the ember bed.|

1. Sliding to the left/dark: Dims the brightness of the ember bed.
2. Sliding to the right/light: Brightens the ember bed.

7.4| Color Cycle Slider: Cycles the ember bed colors between all colors shown on the color wheel.|

1. Slide to OFF position: Ember bed stays a solid color.
2. Slide to ON (Infinity) position: Ember bed cycles between all colors shown on the color wheel.

7.5| Accessory Mode Slider: Enables ember bed accessory.

Note: Not applicable to all models.

|

1. Slide to OFF position: Ember bed accessory is off.
2. **Slide to ON (Sun) position:** Ember bed accessory is on.

Heater Menu

Button| Function| Action
8.1| Return Button: Returns to the previous page.| Press once: Returns to the previous page.
8.2| Ambient Temperature: The fireplace ambient air temperature reading.| Press once: No action.
8.3| Temperature Scale Slider: Changes between Fahrenheit and Celsius.|

1. Sliding to Fahrenheit: Changes the scale of the ambient temperature, thermostat selector, and the fireplace to Fahrenheit.
2. Sliding to Celsius: Changes the scale of the ambient temperature, thermostat selector, and the fireplace to Celsius.

8.4| Thermostat Temperature Slider: Changes the thermostat value of the fireplace, enabling or disabling the heater at the set temperature.| Slide to preset position: Changes the thermostat to the selected number. Heater will turn on until the ambient temperature reaches the selected thermostat value. Heater will turn off once the ambient temperature is equal to or greater than the thermostat value.
8.5| Heat Output Slider: Changes whether the heater is off, low heat, high heat, or recirculation (fan only).|

1. Slide to OFF position: The heater is off.
2. Slide to Low Heat position: The heater will run at low power.
3. Slide to High Heat position: The heater will run at high power.
4. Slide to Recirculation position: Fan is blowing to recirculate the air. Heater is off.

Timer Menu

Button| Function| Action
9.1| Return Button: Returns to the previous page.| Press once: Returns to the previous page.
9.2| Countdown Timer: Displays remaining time left on the selected time. Shows OFF when not in use.

NOTE : Fireplace will turn off once the timer reaches zero.

| Press once: No action.
9.3| Preset Timer Options: Changes the amount of time for the fireplace to run before turning off.|

1. Slide to preset position: Changes the timer to the selected number. The fireplace will turn off once the timer reaches zero.
2. Sliding to 00 position: Turns the timer off. The fireplace will stay on until the user manually turns off the fireplace.

9.4| Weekly Program Schedule: Opens the Weekly Program Schedule sub- menu.| Press once: Opens the Weekly Program Schedule sub-menu.

Weekly Program Schedule Menu

Button| Function| Action
9.4.1| Return Button: Returns to the previous page.| Press once: Returns to the previous page.
9.4.2| Programming Days: Displays if a day has a program assigned to it. Selecting a day will open that day’s sub-menu.| Press on a day once: Opens that day’s sub- menu.
9.4.3| Color Key: Shows the meaning of the different color codes used in the daily programming.| Press once: No action.
9.4.4| Reset Button: Clears the programming from ALL days.| Press once: Clears the programming from ALL days. All days revert to default state.

Daily Program Schedule Menu

Button| Function| Action
9.4.2.1| Return Button: Returns to the previous page.| Press once: Returns to the previous page.
9.4.2.2| Individual Day Programming: Shows the programming for the selected day. Allows for programming of the selected day.| Highlight desired time frame: Applies desired function to highlighted area.

• Note: Must first select desired function from Color Key (9.4.2.3). Note: Heater On and Recirculate can not be scheduled at the same time.
• Note: Off can not be scheduled at the same time as any other programming mode.
• Note: The app prevents from scheduling conflicting modes.
• Note: Manual settings supersede programmed settings.

9.4.2.3| Color Key: Shows the meaning of the different color codes used in the daily programming.|

1. Press Off once: Allows to schedule the fireplace to turn off.
2. Press Heater On once: Allows to schedule the fireplace to turn the heater on until the ambient air reaches or exceeds the thermostat temperature.
3. Press Flames On once: Allows to schedule the flames to turn on.
4. Press Recirculate once: Allows to schedule the recirculating air.

9.4.2.4| Reset Button: Clears the programming from the whole day.| Press once: Clears the programming from the whole day. The day revert to default state.

Operation – Important Warnings

Note
When the heater is first turned on, a slight odor may be present. This is normal and should not occur again unless the heater is not used for a long period of time.
To improve operation, aim the remote control at the front of the fireplace. Quickly pressing buttons on the remote without allowing the fireplace to complete the previous operation may result in operational errors. Allow the fireplace to complete each command before issuing another.

Remote Control Battery Information

Remote control uses one CR2032 battery (Included)
Never dispose of batteries in fire. Failure to observe this precaution may result in an explosion. Dispose of batteries at your local hazardous material processing center.

Adding the Remote Control Battery

• Looking at the backside of the remote, find the small hole with the paperclip symbol next to it.
• Using the supplied Push Tool (or a paperclip), push the tool into the small hole until the faceplate of the remote separates from the back plate of the remote.
• Carefully remove the faceplate of the remote, ensuring the LED at the front of the remote is not damaged.
• Taking the supplied battery, find the side that has the “+” symbol on it.
• Making sure that the “+” side of the battery is facing away from the green circuit board of the remote, slide the battery into the battery holder. The “+” of the battery should match the “+” of the battery holder.
• Carefully place the faceplate back onto the magnetic back plate of the remote, starting with inserting the front of the faceplate.

Replacing the Remote Control Battery

• Follow the previous steps of adding the remote control battery to open up the remote, exposing the old battery.
• Using the Push Tool (or a paperclip), push the old battery out of the battery holder.
• Dispose of the old battery at your local hazardous material processing center.
• See section “Adding the Remote Control Battery” to add a new battery.

Temperature Limiting Control
This heater is equipped with a Temperature Limiting Control. Should the heater reach an unsafe temperature, the heater will automatically turn Off.

To Reset

• Remove power from the fireplace. Wait 5 minutes.
  • Unplug the fireplace or turn off the appropriate breaker at the circuit breaker box.
• Inspect the fireplace to ensure no vents are blocked or clogged with dust or lint. Using a vacuum can help clear the areas if needed.
• Apply power to the fireplace.
• If problem continues, have the wiring and outlet inspected by a professional.

Care – Cleaning

• Always turn heater OFF and unplug power cord from the outlet before cleaning, performing maintenance, or moving this fireplace. Failure to do so could result in electric shock, fire, or personal injury.
• Never immerse in water or spray with water. Doing so could result in electric shock, fire, or personal injury.

Metal

• Clean using a soft cloth, slightly dampened with soapy water.
• DO NOT use a brass polish or household cleaners as these products will damage the metal trim.

Glass

• Use an ammonia-free glass cleaner sprayed onto a cloth or towel. Dry thoroughly with a paper towel or lint-free cloth.
• DO NOT use abrasive cleansers, liquid sprays, or any cleaner that could scratch the surface.

Vents

• Use a vacuum or duster to remove dust and dirt from the heater and vent areas. To be preformed once a year or as needed depending on usage.

Plastic

• Wipe gently with a slightly damp cloth and a mild solution of dish soap and warm water.
• DO NOT use abrasive cleaners, liquid sprays, or any cleaner that could scratch the surface.

Care – Maintenance

• Risk of electric shock! Do not open any panels! No user-serviceable parts inside!
• Always turn the heater OFF and unplug power cord from the outlet before cleaning, performing maintenance, or moving this fireplace. Failure to do so could result in electric shock, fire, or personal injury.

Electrical and Moving Parts

• The fan motors are lubricated at the factory and do not require additional lubrication.
• Electrical components are integrated into the fireplace and are not serviceable by the consumer.

Storage

• Store the fireplace in a clean, dry place when not in use.

WARNING! NO SERVICING of the internal or electrical parts should be performed by the consumer.

Replacement Parts List

REF.| SPARE PARTS, PART NUMBERS| OR52- MULTI| OR60- MULTI| OR76- MULTI| OR100- MULTI| OR120- MULTI
---|---|---|---|---|---|---
1| Mirror Glass, Virtual Screen| 04-00047| 04-00048| 04-00049| 04-00050| 04-00051
2| Side Glass| 04-00052
3| Side Trim| 02-00510
4| LED Ember Bed Strip| 01-00117
5| LED Downlight Strip| 01-00119
6| Front Glass| 04-00053| 04-00054| 04-00055| 04-00056| 04-00057
7| Acrylic Ember Bed| 03-00080| 03-00081| 03-00082| 03-00083| 03-00084
8| Ember Bed Accessory| 01-00123
9| Power Board| 01-00104| 01-00105
10| Main Circuit Board| 01-00106
11| USB Receiver| 01-00112
12| Speaker| 01-00111
13| Speaker Board| 01-00107
14| Processor Board| 01-00103
15| Virtual Screen Driver Board| 01-00102
16| Virtual Breakout Board| 01-00101
17| Main Power Switch| 01-00113
18| Heater (Resistive)| 01-00115
19| Heater (PTC)| 01-00191
20| Blower (Resistive)| 01-00116
21| Blower (PTC)| 01-00192
22| Thermostat| 01-00009
23| Touch Controls| 01-00124
24| “L” Metal Nailing Flange| 02-00646
25| Virtual Screen| 01-00100
26| Wall Bracket| 02-00651| 02-00652| 02-00653| 02-00654| 02-00533
27| Remote| 01-00110
28| Hardware Kit| 09-00007

Replacement Parts List – Logs

REF.| SPARE PARTS, PART NUMBERS| OR52- MULTI| OR60- MULTI| OR76- MULTI| OR100- MULTI| OR120- MULTI
---|---|---|---|---|---|---
29| Memory Stick| 01-00122
30| Smoked Crush Glass| 04-00058| 04-00042| 04-00058
31| Log, Orion, 1| 05-00065
32| Log, Orion, 2| 05-00066
33| Log, Orion, 3| 05-00067
34| Log, Orion, 4| 05-00068
35| Log, Orion, 5| 05-00069
36| Log, Orion, 6| 05-00070
37| Log, Orion, 7| 05-00071
38| Log, Orion, 8| 05-00072
39| Log, Orion, 9| 05-00073
40| Log, Orion, 10| N/A| 05-00074
41| Log, Orion, 11| 05-00075
42| Log, Orion, 12| N/A| 05-00076
43| Log, Orion, 13| 05-00077
44| Log, Orion, 14| 05-00078
45| Log, Orion, 15| 05-00079
46| Log, Orion, 16| N/A| 05-00080
47| Log, Orion, 18| N/A| 05-00082

Troubleshooting / FAQ

Turn off the appliance completely and let it cool down before servicing. Only a • qualified service person should service and repair this electric appliance.

Fireplace will not come on when power button/switch is put into the ON position.| Appliance is not plugged into an electrical outlet.| Check plug. Plug in the fireplace if necessary.
Hardwire connections are not correct.| See “Hardwiring Installation” section.
Appliance has overheated and the safety thermal switch has been tripped.| Unplug power or turn off the circuit breaker. Allow fireplace to cool for 15 minutes and then plug in the fireplace or turn the breaker back on.
Main PCB board issue.|

• Inspect circuit boards for loose connections or obvious damage. Call
• Modern Flames Customer Service for support (1-877-246-9353)

Fireplace has not fully turned on.| Allow 20-30 seconds for the fireplace to fully turn on.
House circuit breaker not in “ON” position.| Inspect circuit breaker. Turn breaker to “ON” position.
Fireplace turns off and will not turn on.| House circuit breaker has tripped.| Reset the house circuit breaker.
Fireplace’s fuse has blown.| Inspect circuit boards for loose connections or obvious damage. Call Modern Flames Customer Service for support (1-877-246-9353)
Fireplace has overheated and the safety thermal switch has tripped.| Unplug power or turn off the circuit breaker. Allow fireplace to cool for 15 minutes and then plug in the fireplace or turn the breaker back on.
Remote control does not work.| Low/dead batteries.| Replace the batteries in the remote control.
Remote receiver malfunction.| Ensure the remote receiver is not blocked. Replace touch-on control panel if necessary.
No warm air coming out of the fireplace.| Heater setting is not selected.| See “Operation” section.
Heater has been locked out.| See “Operation” section.
Room temperature is higher than fireplace setting (if not set to room temperature).| Reset temperature setting.
Fireplace has overheated and safety thermal switch has tripped.| Unplug power or turn off the circuit breaker. Allow fireplace to cool for 15 minutes and then plug in the fireplace or turn the breaker back on.
Hardwire connections are not correct.| See “Hardwiring Installation” section.
Heater issue.| Inspect the blower and heater. Replace if necessary.
Heater shuts off automatically.| Room is too warm.| The heater has a built-in thermostat. It will shut off automatically once the pre-set temperature has been reached. It will turn on automatically if the room temperature drops below the pre-set temperature.
Symptom| Problem| Solution
---|---|---
Dim or no flame.| Flame LCD issue.| Inspect the LCD and replace if necessary.
The system needs to be rebooted.| Turn off master power switch. Wait for 5 mins. and then turn back on.
Main PCB board issue.| Inspect circuit boards for loose connections or obvious damage. Call Modern Flames Customer Service for support (1-877-246-9353)
Ember bed is dim or not glowing.| Brightness is not selected.| See “Operation” section.
Ember bed LED issue.| Inspect circuit boards for loose connections or obvious damage. Call Modern Flames Customer Service for support (1-877-246-9353)
Main PCB board issue.| Inspect circuit boards for loose connections or obvious damage. Call Modern Flames Customer Service for support (1-877-246-9353)
No difference from setting H1 to H2.| Main PCB board issues.| Inspect circuit boards for loose connections or obvious damage. Call Modern Flames Customer Service for support (1-877-246-9353)
Heating element issue.| Inspect circuit boards for loose connections or obvious damage. Call Modern Flames Customer Service for

support (1-877-246-9353)

Error code “E1”| Thermostat issue.| Inspect circuit boards for loose connections or obvious damage. Call Modern Flames Customer Service for support (1-877-246-9353)

DO NOT RETURN TO STORE!

CALL US FIRST

• For immediate help with installation, product information or if your product arrives damaged, please call our toll-free number at: 1-877-246-9353
• (Monday – Friday, 8:00AM – 5:00PM, AZ Mountain Time) Or
• email us at : customerservice@modernflames.com

OUR STAFF IS READY TO PROVIDE ASSISTANCE

• customerservice@modernflames.com
• modernflames.com

Copyright © 2023 RPG Brands (Modern Flames). All rights reserved. Products and specifications subject to change without notice. The product images shown are for illustration purposes only and may not be an exact representation of the product.

• www.modernflames.com

References

• Electric Fireplaces - Modern Fireplaces - Modern Flames

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