SIHOO M76A-M101 Ergonomic Office Chair User Guide

SIHOO M76A-M101 Ergonomic Office Chair

Assembly Instruction

The size will be according to regular measurements

1. One chair can only bear one person’s weight;
2. Please use it on the flat floor;
3. Not allowing the child under 5 years old to sit on the chair alone;
4. Please don’t sit on the armrest, in case causes some danger;
5. Do not stand on the chair or use it as a ladder or footsteps;
6. Please don’t put overweight on the chair, or use it as a trolley;
7. Don’t use sharp or hooked objects to scrape the chair and do not get it close to the fire;
8. For your safety, no disassembly of the gas lift is allowed.

Functions

Functions: The size will be according to regular practice

Parts List

Take the actual size as the reference; there is one spare screw and washer for each type/model.

Help Center

About Products:

• Q: The backrest mesh is broken.
  • A: Please contact us, and we will arrange the delivery of a replacement!
• Q: The chair is too short for me.
  • A: Please adjust it to the maximum height to see if it’s suitable for you. If not, we recommend changing the gas lift.

Q: What if I receive a damaged or incorrect product?

• *  **A:** If you receive a defective, incorrect, or incomplete product, please contact us immediately and keep all items and packaging materials until your claim is resolved. If your replacement product is out of stock, we will notify you immediately of the estimated arrival date and work with you to suggest a suitable replacement product.

• Q: I hear noises when sitting on the chair.
  • A: Please check if all parts of the chair have been installed tightly. If not, there might be a problem with the mechanism, and we recommend you send us a video for further evidence first.
• Q: Why would the armrest shake?
  • A: Please check whether the screws are tightened enough first, then check the shaking of the armrest pad.
• Q: The backrest shakes.
  • A: The backrest might not be installed tightly. It’s recommended to reinstall it first.
• Q: There is an abnormal odor when the chair is taken out of the box.
  • A: Please leave the chair in a well-ventilated room for 2-3 days before use.
• Q: There are scratches or cracks in the backrest or other parts.
  • A: We hope this does not affect the normal use of the chair, and you can consult us for the replacement of the flawed parts.
• Q: There are missing parts in this order.
  • A: In this case, please inform us which parts are missing along with your order number and provide us with a photo of all the parts you currently have. Then, we will report this to the factory and arrange the delivery or work with you to find a satisfactory solution.
• Q: The chair makes me uncomfortable, but I cannot find where the problem is.
  • A: We are sorry to hear that you are having an unsatisfactory user experience. Please kindly send us a photo or video of where the problem might lie. This way, we can better locate the issue and offer you a solution.

About Delivery:

• Q: What is the estimated delivery time?
• A: Home delivery within the continental U.S. usually takes 3-8 days.
• Q: The product has not been delivered.
• A: We apologize for the inconvenience caused. Due to COVID-19, shipping may experience delays. Please be patient, and we will keep track of it with you.
• Q: The product fails to be dispatched.
• A: Please contact us, and we will confirm your address again. Then we will report this to the DPD.
• Q: The shipping information has not been updated.
• A: Due to a large quantity of orders, it might take some time before the information is fully updated. Your patience is highly appreciated.
• Q: There are scratches or cracks in the backrest or other parts.
• A: We hope this does not affect the normal use of the chair, and you can consult us for the replacement of the flawed parts.

About Orders:

• Q: Can I cancel my order?
• A: For items that have not been delivered or items with delayed delivery, canceling the order will be accepted. Inventory items are usually shipped within 24-48 hours after an order is placed. Once the items are shipped, they cannot be canceled. *Orders of customized or special items cannot be canceled.
• Q: My order was lost during delivery.
• A: Please contact the responsible logistics center and provide them with detailed information for compensation. If you need any help concerning this, feel free to contact us.

www.sihoooffice.com.

Model: M76A-M101

Hello friend,

• Thank you for choosing the Sihoo office chair. We appreciate your business and are here to ensure a seamless experience.
• For installation guidance, visit sihoooffice.com. Our official website features an installation video.
• Rest assured, the chair comes with a product warranty. If any issues arise, contact our after-sales service department at the Sihoo store for prompt assistance and a satisfactory solution.
• We value your feedback. If the chair meets your needs, please share your experience with others.
• For inquiries or assistance, reach us at service@sihoooffice.com.
• We’re committed to providing excellent customer support.
• Thank you once again for choosing Sihoo. We’re always here for you.
• Best regards, Sihoo

CAUTION! Work on gas springs only by trained specialist personnel.

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