SIHOO M18-M152 High Back Office Chair User Guide
- June 14, 2024
- SIHOO
Table of Contents
PRODUCT INSTALLATION GUIDE
M18-M152 High Back Office Chair
68.572112(127)CM
www.sihoooffice.com
Model: M18-M152
Hello Friend,
Thank you for choosing SIHOO office chair.
If you need an installation video, you can go to our official website
sihoooffice.com.
The chair comes with product warranty service. If there is any problem with
the chair, please contact our after-sales service department on SIHOO store
immediately, and believe that they will provide you with a satisfactory
solution. If the chair meets your needs, welcome to share your feelings.
Please feel free to contact us via the following email: service@sihoooffice.com
Thank you for being one of our customers. We love our customers, if you need
us, we will always be here.
SIHOO
https://quefairedemesdechets.fr
CAUTION!
Work on gas springs only by trained specialist personnel.
Assemble Introduction
(The size will be according to regular measurements)
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Use 10 screws of M612 specification to fix the five chair leg tubes to the
chair leg tube connection base and then insert the wheels;| First, insert the
chair foot trim cover into the chair foot, and then put the air pressure rod
into the middle hole of chair leg tube connection base;
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Fix the armrest to the seat cushion with 6pcs small shim and 6pcs (M625)
screws.| Fix the mechanism to the seat cushion with 4pcs small shim and 4pcs
(M620) screws.
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Fix the back plate to the seat cushion with 3pcs big shim and 3pcs (M845)
screws.| Put the mechanism into the gaslift.
Insert the headrest into the slot.
Pls read the Safety Instructions below carefully.
- Please use on the flat floor and one chair can only bear one person’s weight;
- To avoid using the wrong screws, please fix all the screws before tightening them;
- Please don’t let the child sit on the chair alone if he is under 5 year-old;
- Please don’t sit on the armrest, in case cause some danger;
- Do not stand on the chair or use it as a ladder or footsteps;
- Please don’t put overweight on the chair, or used as trolley;
- Don’t use sharp or hooked objects to scrape the chair and do not get it close to the fire;
- To avoid any harm to your fingers, don’t insert them into the mechanism while sitting.
Functions
(The size will be according to regular practice)
Parts list
(The size will be according to regular measurements; One more as a backup
)
Help Center
About Products:
Q: The backrest mesh is broken.
A: Please contact us, and we will arrange the delivery of a eplacement.
Q: The chair is too short for me.
A: Please adjust it to the maximum height to see if it’s suitable for you. If not, we recommend changing the gas lift.
Q: What if I receive a damaged or incorrect product?
A: If you receive a defective, incorrect, or incomplete product, please contact us immediately and keep all items and packaging materials until your claim is resolved. If your replacement product is out of stock, we will notify you immediately of the estimated arrival date and work with you to suggest a suitable replacement product.
Q: I hear noises when sitting on the chair.
A: Please check if all parts of the chair have been installed tightly. If not, there might be a problem with the mechanism, and we recommend you send us a video for further evidence first.
Q: Why would the armrest shake?
A: Please check whether the screws are tightened enough first, then check the shaking of the armrest pad.
Q: The backrest shakes.
A: The backrest might not be installed tightly. It’s recommended to reinstall it first.
Q: There is an abnormal odor when the chair is taken out of the box.
A: Please leave the chair in an airy room for 2-3 days before use.
Q: There are scratches or cracks in the backrest or other parts.
A: We hope this does not affect the normal use of the chair, and you can consult us for the replacement of the flawed parts.
Q: There are missing parts in this order.
A: In this case, please inform us which parts are missing with your order number and offer us a photo of all the parts you currently have. Then we will report this to the factory and arrange the delivery or work with you to find a satisfactory solution.
Q: The chair makes me uncomfortable, but I cannot find where the problem is.
A: We are sorry to hear that you are having an unsatisfactory user experience. Please kindly send us a photo or video of where the problem might lie. This way, we can better locate the problem and offer you a solution.
About Delivery:
Q: What is the estimated delivery time?
A: Home delivery within the continental U.S. usually takes 3-8 days.
Q: The product has not been delivered.
A: We apologize for the inconvenience caused. Due to COVID-19, shipping may experience delays. Please be patient, and we will keep track of it with you.
Q: The product fails to be dispatched.
A: Please contact us, and we will confirm your address again. Then we will report this to the DPD.
Q: The shipping information has not been updated.
A: Due to a large quantity of orders, it might take some time before the information is fully updated. Your patience is highly appreciated.
Q: There are scratches or cracks in the backrest or other parts.
A: We hope this does not affect the normal use of the chair, and you can consult us for the replacement of the flawed parts.
About Orders:
Q: Can I cancel my order?
A: For items that have not been delivered or items with delayed delivery, canceling the order will be accepted. Inventory items are usually shipped within 24-48 hours after an order is placed. Once the items are shipped, they cannot be canceled. *Orders of customized or special items cannot be canceled.
Q: My order is lost during delivery.
A: Please contact the responsible logistics center and report detailed information to them for compensation. If you need any help concerning this, feel free to contact us.