SIHOO M102C Ergonomic Office Chair User Guide

: June 14, 2024
: SIHOO

Table of Contents

SIHOO M102C Ergonomic Office Chair
Product Information
Product Usage Instructions
Introduction
Assembly Instruction
Functions
Parts List
Help Center
Contact
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

SIHOO M102C Ergonomic Office Chair

SIHOO-M102C-Ergonomic-Office-Chair-product

Product Information

Product Name: Sihoo Office Chair
Model: M102C
Manufacturer: Sihoo
Website: www.sihoooffice.com
Product Features
- Adjustable headrest
- Adjustable lumbar support
- Tilt control
- Height adjustment
- Adjustable armrests
- Reclining force adjustment

Product Usage Instructions

Separate the chair base into two parts: the decorative cover and the chair leg base.
Use 10 M6X14 screws to connect the five chair leg tubes to the base.
Insert the wheels into the chair legs, then snap the decorative cover onto the chair legs. Finally, insert the gas lift into the middle hole of the base.
Use 4 M6X20 screws to install the mechanism and seat cushion.
Insert the lumbar support into the backrest slot hole and tighten the lumbar support knob clockwise.
Use 4 M6X25 screws to connect the backrest and armrests. Use a wrench to tighten them clockwise to 80% tightness.
To adjust the headrest, use the up and down as well as forward and backward adjustments.
To adjust the lumbar support, move it up and down.
To control the tilt, push or pull the right-side lifting rod of the base.
For height adjustment, lift the chair while seated to lower it. Lift the chair when not seated to raise it.
The armrests can slide forward and backward and rotate left and right.
Use the rotating spring knob to adjust the reclining force.

Introduction

Hello friend,

Thank you for choosing Sihoo office chair. We appreciate your business and are here to ensure a seamless experience. For installation guidance, visit sihoooffice.com. Our official website features an installation video. Rest assured, the chair comes with a product warranty. If any issues arise, contact our after-sales service department at Sihoo store for prompt assistance and a satisfactory solution. We value your feedback. If the chair meets your needs, please share your experience with others. For inquiries or assistance, reach us at service@sihoooffice.com

We’re committed to providing excellent customer support.
Thank you once again for choosing Sihoo. We’re always here for you.

Best regards,

Sihoo

CAUTION: Work on gas springs only by trained specialist personnel.

Assembly Instruction

(The size will be according to regular measurements）

SIHOO-M102C-Ergonomic-Office-Chair-fig-1

First, separate the base into two parts: the decorative cover and the chair leg base.
Use 10 M6X14 screws to connect the five chair leg tubes to the base.
Insert the wheels into the chair legs, then snap the decorative cover onto the chair legs. Finally, insert the gas lift into the middle hole of the base.
Use 4 M6X20 screws to install the mechanism and seat cushion.
Insert the lumbar support into the backrest slot hole and tighten the lumbar support knob clockwise.
Use 4 M6X25 screws to connect the backrest and armrests. Use a wrench to tighten them clockwise to 80% tightness.
Use 6 M6X35 screws to connect the seat cushion and armrests. Use a wrench to tighten them clockwise while also tightening the screws connecting the backrest and armrest.
Align the assembled upper part of the chair with the gas lift and insert it.
Align the headrest with the holes on the upper part of the backrest, and use 2 M6X25 screws to install the headrest. Use a wrench to tighten them clockwise, and finally install the headrest decorative cover.

Installation Safety Guideline

One chair can only bear one person’s weight;
Please use on the flat floor;
Not allowing the child under 5 years old to sit on the chair alone;
Please don’t sit on the armrest, in case cause some danger;
Do not stand on the chair or use it as a ladder or footsteps;
Please don’t put overweight on the chair, or used as trolley;
Don’t use sharp or hooked objects to scrape the chair and do not get it close to the fire;
For your safety, no disassembly to the gaslift is allowed.

Functions

(The size will be according to regular practice)

SIHOO-M102C-Ergonomic-Office-Chair-fig-4

Parts List

(Take the actual size as the reference; there is one spare screw and washer for each type/model.)

SIHOO-M102C-Ergonomic-Office-Chair-fig-5

Note: Please sort the screws and measure their lengths beforehand for easier assembly.

Help Center

About Products:

Q: The backrest mesh is broken.
- A: Please contact us, and we will arrange the delivery of a replacement!
Q: The chair is too short for me.
- A: Please adjust it to the maximum height to see if it’s suitable for you. If not, we recommend changing the gas lift.
Q: What if I receive a damaged or incorrect product?
- A: If you receive a defective, incorrect, or incomplete product, please contact us immediately and keep all items and packaging materials until your claim is resolved. If your replacement product is out of stock, we will notify you immediately of the estimated arrival date and work with you to suggest a suitable replacement product.
Q: I hear noises when sitting on the chair.
- A: Please check if all parts of the chair have been installed tightly. If not, there might be a problem with the mechanism, and we recommend you send us a video for further evidence first.
Q: Why would the armrest shake?
- A: Please check whether the screws are tightened enough first, then check the shaking of the armrest pad.
Q: The backrest shakes.
- A: The backrest might not be installed tightly. It’s recommended to reinstall it first.
Q: There is an abnormal odor when the chair is taken out of the box.
- A: Please leave the chair in a well-ventilated room for 2-3 days before use.
Q: There are scratches or cracks in the backrest or other parts.
- A: We hope this does not affect the normal use of the chair, and you can consult us for the replacement of the flawed parts.
Q: There are missing parts in this order.
- A: In this case, please inform us which parts are missing along with your order number and provide us with a photo of all the parts you currently have. Then, we will report this to the factory and arrange the delivery or work with you to find a satisfactory solution.
Q: The chair makes me uncomfortable, but I cannot find where the problem is.
- A: We are sorry to hear that you are having an unsatisfactory user experience. Please kindly send us a photo or video of where the problem might lie. This way, we can better locate the issue and offer you a solution.

About Delivery

Q: What is the estimated delivery time?
- A: Home delivery within the continental U.S. usually takes 3-8 days.
Q: The product has not been delivered.
- A: We apologize for the inconvenience caused. Due to COVID-19, shipping may experience delays. Please be patient, and we will keep track of it with you.
Q: The product fails to be dispatched.
- A: Please contact us, and we will confirm your address again. Then we will report this to the DPD.
Q: The shipping information has not been updated.
- A: Due to a large quantity of orders, it might take some time before the information is fully updated. Your patience is highly appreciated.
Q: There are scratches or cracks in the backrest or other parts.
- A: We hope this does not affect the normal use of the chair, and you can consult us for the replacement of the flawed parts.

About Orders

Q: Can I cancel my order?
- A: For items that have not been delivered or items with delayed delivery, canceling the order will be accepted. Inventory items are usually shipped within 24-48 hours after an order is placed. Once the items are shipped, they cannot be canceled.
- *Orders of customized or special items cannot be canceled.
Q: My order is lost during delivery.
- A: Please contact the responsible logistics center and provide them with detailed information for compensation. If you need any help concerning this, feel free to contact us.