MUNBYN ITPP130B Bluetooth Thermal Shipping Label Printer User Guide

ITPP130B Label Printer
Frequently Asked Questions

1.00

SUPPORT

MUNBYN has served more than 10,826,402 customers worldwide with reliable products and professional support of our technical team.
If you have any issues, please contact our engineers directly to get a prompt solution within l hour. MUNBYN support is available via phone, email, and remote desktop assistance.

• Email: support@munbyn.com
• Tel: + l 650 206 2250 8:00- 17:00 (PT)
• WhatsApp: +8617817881067 (working day – 24 hours)

Installation Issue

1.1. Driver Installation Issue
1.1.1. How to check the USB connection after driver successful installed?
Please click the link below to download and open the 4×6 label document. (It is recommended to use Google Chrome to open)
Sample label: www.munbyn.biz/label

Click the printer icon as shown below, then select in “Destination” -> “See more” -> “[TppO Printer”

Follow the steps below to set up the printer.

Make sure the printer is
selected as “TTPP130
Printer”| Open “More settings”| Select “4×6 inch” in
Paper size”
---|---|---
Select “Fit to printabl area” in “Scale”| Click “Print”|

1.2. Mac Driver Installation Issue
1.2.1. Why is my printer not showing up on my desktop?
If your Mac shows Munbyn States “Offline”or not display in “Printers&Scanners”,it means that Mac did not recognize the printer.

• Please try to unplug and plug the USB cable the mac computer side and the printer side.

• Then restart the printer(power off then on).
  f.) If it is still not display in “Printers&Scanners”, we need to check the USB connection.

• Connecting the flash drive by using the USB adapter and check whether the computer can read the data.
  • Unplug the flash drive and replace it with the USB cable of the printer.
  normally if the flash drive can be read on the Mac, that USB adapter can provide a stable data connection for the printer. Demo video: https:1/munbyn.biz/macoffline  9 If it is still not display in “Printers&Scanners”, please contact  our after-sales service.

1.2.2. How do I fix an invalid digital signature?
This is because you are using an older version of the driver whose signature has expired. Please click the link below to download the latest version of the driver, then follow the Demo video to reinstall the driver.
b Mac driver: https://bit.y/macd30
Demo video: https://bit.ly/mvideo730
1.3. Windows Driver Installation Issue
1.3.1. Why does my windows display the printer status as Error?
Because the printer USB port number is incorrect at the Windows configuration. You can modify the port by following the steps below.

1. Please find the correct port first, and refer to the following steps Steps:
   This pC (right-click)->Manage->Device Manager->Universal Serial Bus controllers->USB printing Support->Details->Bus rela- tions­ >USBOO.
   

At this point, you will see that the USB port assigned to the printer by Windows is USBOO*.

Please follow the steps below to modify it to the correct port USBOO Steps:
Setting->Device->ITpp3o->Manage
Printer->properties->Ports->USBOO->Apply.

1.3.2. Why does my windows display the printer status as offline?
If the status of the printer is offline, it means that windows did not recognize the printer, please replug the USB cable and restart the printer. The status will be online (Idle).

• If it still shows offline, please reinstall the driver, at this time it may show as “ITPP13O (Copyl)”

1.4. Bluetooth Connection(Only for Bluetooth version)
1.4.1. How to connect the printer to my phone
Search for “Munbyn Print” in the App Store or Google Play on your phone to get the app

Open the Munbyn Print App and connect to the printer. Scan the QR code to get the video tutorial

https://munbyn.biz/munbynapp?r=qr

If your mobile needs a PIN password, please enter “000O”.
Note: Due to the mobile phone system requirements, the app needs to access your location services information, you’ll get a notification requesting permission. You need to enable GPS and confirm authorization (Android only)

Printing Issue

2.1. Label Issue
2.1.1. Why doesn’t my label print correctly?
There are three situations:

1. The main reason is that the size of your shipping label file is not 4×6 inches. At this time, you need to set the correct label size.
   This needs to be set on the shipping platform or online store, depending on your file source. This part will be listed step by step in the platform setup.

2. It is not set correctly when switching to print labels of different sizes. Please see the settings below.
   Please select the size that corresponds to your shipping label.
   The following is an example of the most common 4×6 inch ship­ ping label.

For Windows
Co to the “printer preferences” ->”advanced” ->”paper size”, select the correct size for the printer (please select the 4×6 inch or 100750mm)

For Mac:
If you print a 4×6 size page. In the print dialogue, please be sure to select your “Paper Size” appropriately (for example 4 x 6″)

• fn the presets settings you can permanently save the settings for this printing to ovoid repeated settings.

If your file size is correct, only a small part is missing, for example, the barcode is not printed, and the consignee’s information is not printed.
First of all, you can check if your adapter is included in the package. The pic­ ture of the adapter can be seen in the sixth point. If the adapter is correct, follow the steps to calibrate the paper.

1. Load no less than 4 consecutive sheets of paper into the printer.
2. After the paper stop moving, press and hold FEED (red/green light), and when you hear a beep, release the feed.
3. The printer wifl learn the size of the paper at this time. After the process is complete, the printer is back to normal.

2.1.2. Why is the printer only printing blank?
If the document size is not in 46 inches, or there is a large blank area around the shipping label(may on the right or left), or the label prompts “cut on dotted line” (please refer to the picture).we need to cut off the blank area to print  correctly

Solution

1. Use the MunbynPrinter program to crop
   MunbynPrinter program does not support all 8×11 inch label pDF files. Currently, it only supportsprocessing 8×11 inch label pDF files from UPS official website /USPS official website/ DHL /FedEx/ Canada Post/ Collissimo La  Poste.
   Download: http://munbyn.biz/PDFMP

2. Crop blank area with Adobe Acrobat Reader
   This video is about how to operate it: https://youtu.be/ucBS9epBnnU
   The Adobe Acrobat Reader free download link (it’s a free version,not Pro DC) Download:
   https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

2.1.3. Why are my stickers slowly moving off center
This is because we are using a thermal printer and thermal stickers, there are gaps in the stickers, we need to set these values in the printer to ensure that the stickers can be printed continuously

For Windows:

For Mac:

When these settings are saved, follow the steps to calibrate the label:

1. Load no less than 4 consecutive sheets of label into the printer.
2. After the paper stop moving, press and hold FEED (red/green light), and when you hear a beep, release the feed.
3. The printer will learn the size of the paper at this time. After the process is complete, the printer is back to normal.

2.1.4. Why is the printer only printing blank?

1. The most common reason is that the labels were loaded upside down. Please ensure your labels are properly loaded, the tearable side up.
2. Ensure your labels are “Direct Thermal” labels, The paper enclosed in the package meets this condition.
3. If the above are correct, but the printer still print blank labels or the label cannot be prints completely printed.
4. Please print the self-test page:Press the feeder (green/red light) button and hold on, Release after you hear two consecutive beeps.
   The printer will print a self-test page.If the issue has not been solved, please contact us.

2.1.5. Why is the red light blinking on the printer?

1. Your printer is not loaded with label paper The solution is that the light will turn green when the label paper is loaded into the printer.

2. Your printer does not identify the size of the paper.
   There are two manifestations.
   • After the printer successfully prints a label, it outputs a few blank sheets of paper and cannot print continuously, and then the printer appears red.
   • The printer only prints a small part of the text and the paper is jammed, and then the printer shows a red light.
   Solutions for the above two situations:
   Load no less than 4 consecutive sheets of paper into the printer, After the paper stop moving, press and hold FEED (red/green light), and when you hear a beep, release the feed. The printer will learn the size of the paper at this time. After the process is complete, the printer is back to normal.

3. The label does not feed properly. There may be some abnormal noise at the situation.

2.2.3. How to maintain the print head?

• Here is the video to maintain the print head: https://bit.ly/cleanpd730
• Here are the steps that maintain the print head

Use alcohol wipes or wipes to clean the print head marked at the following picture

please use high-quality thermal label paper (such as Munbyn label paper) as much as possible to prevent the inferior label paper from peeling off and remaining on the print head, which will affect the life of the print head.

2.2.4. How to adjust the density and speed in the settings?

For Window
You can do this by entering:
Settings -> Devices -> Printers and Scanners-> Click on ‘ITPP130 Printer’- -> Manager -> Printing Preferences-> Page Setup -> Density/Speed->Apply.

Input: 100-240V=5O/60Hz, 2.0A
Output: 24V, 2.5A; 48W

2.3.2. Why can’t the printer work after I update the computer system?
Please try to download the latest driver file and install it on your computer.
Latest driver: https://bit.ly/driver130
If the printer still does not work, please contact us.
2.3.3. Why can’t I find 4×6 inches in Google Chrome?
There are other measurement methods for some Google Chrome sizes.
When you need to print a 4×6 inch label file, please select “oe w288h432”.
Or you can use other browser to print the labels.

2.3.4. Why is my printer not turning on

1. Ensure power connection

2. Ensure the wall plug has electricity by plugging another device into that same plug.
   • Follow the power cable to the adapter and check that the cable that goes to printer is plugged in all the way into the power adapter.

3. The power adapter is damaged and does not display the green light

4. Printer failure
   If the power adapter or printer is broken, please contact us.

How to print labels on the following platforms

3.1. Mac Transportation platform (logistics company)
3.1.1. FedEx
https://munbyn.biz/fedex
3.1.2. USPS
https://munbyn.biz/usps
3.1.3. Colissimo La poste
https://munbyn.biz/coliss
3.1.4. DHL
https://munbyn.biz/dhl
3.1.5. Canada Post
https://munbyn.biz/canadapost
3.1.6. Royal Mail
https://munbyn.biz/royalmail
3.1.7. UPS
https://munbyn.biz/ups

Tips

4.1. How to create a new customized label size?
You can choose to watch the video or the following text steps to guide your operation. guide your operation.
► Video: https://bit.ly/msize1.30

1. Run the automatic label identification on the printer.
   1. Load no less tho n 4 consecutive sheets of paper into the printer
   2. After the paper stop moving, press and hold FEED (red/green light), and when you hear a beep, release the feed.
   3. The printer will learn the size of the paper at this time. After the process is  complete, the printer is back to norma I

2. Confirm the size of the paper.

3. Set the size of the paper on the computer. Please make sure that the size setting on the computer (Mac and Windows) is the same as the paper.

Click on “Manage Custom Sizes”
Enter your paper size and margins on the next window and click OK. You can rename your new label size by double-clicking on the highlighted item on the left.

4.1.2. For Windows
Please enter the setting interface:
Settings -> Devices -> printers and Scanners -> Click ‘ITPP130 printer’ ->
Manager -> Printing Preferences -> Page Setup -> New.
Note
Please follow the order of numbers in the picture below to set

It’s recommends that you use Google Chrome to open PDF files.
Select the size(the same size as the paper) you added, and select “fit to printable area”

4.2. How to print labels in non-4×6 inches size, like USPS and Amazon ASIN labels?
You can use the ‘Acrobat Reader DC’ to crop the shipping label to print.
Demo video: https://bit.lv/madobe130
The self-test page can be used to determine whether the machine has a hardware failure.
4.3. How to judge whether is hardware failures in the printer?
The steps to print a self-check page are as follows:

If it can’t to print a self-test page, please contact us.

• Email: support@munbyn.com
• Tel: + l 650 206 2250 8:00 – 17:00 (PT)
• WhatsApp: +8617817881067 (working day – 24 hours)

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