MOEN EB80 -E eBidet 2 Series Standard Electric User Guide

MOEN EB80 -E eBidet 2 Series Standard Electric

Product Information

• Product Name: eBidet EB800-E
• Manufacturer: Moen
• Power Requirements: 120V
• Water proof level: IPX4
• Supply water pressure: 0.07MPa (dynamic pressure) ~ 0.75MPa (static pressure)
• Grounding: This product should be plugged into a ground fault circuit wall plug. It is equipped with a grounding wire and plug for safety.

Product Usage Instructions

1. Before starting the installation, please contact Moen for any installation help, missing or replacement parts. You can reach them at:

   • USA: 1-800-BUY-MOEN (1-800-289-6636) or visit their website at www.moen.com 
   • Canada: 1-800-465-6130 or visit their website at www.moen.ca

2. Ensure that you have the following helpful tools for safe and easy unit replacement:
   Screw Driver (Desarmador, Tournevis)

3. Measure your toilet to ensure there is enough space for the eBidet. The following measurements are required:

   • Distance between the 2 mounting holes: between 4-9/10 and 7-1/2 inches (12.5 – 19cm)
   • Distance from the supply valve to the eBidet inlet: 19-7/10 inches (50cm) or less
   • Distance between the mounting holes and the edge of the toilet bowl: between 17-7/10 and 19-3/10 inches (45 – 49cm)

4. Ensure that the product is properly grounded by plugging it into a grounded outlet. The grounding plug is provided for safety.

5. Follow the important warnings and safety precautions mentioned in the user manual, including:

   • Close supervision when using the product around children or invalids.
   • Use the product only for its intended use as described in the instruction guide.
   • Do not use attachments not recommended by the manufacturer.
   • Do not operate the product if it has a damaged cord or plug, is not working properly, has been dropped or damaged, or dropped into water. Return the product to a terminal.
   • Read all instructions before using the product.
     Note: This is a brief summary of the product information and usage instructions. For detailed installation and usage guidelines, please refer to the complete user manual provided with the product.

PLEASE CONTACT MOEN FIRST

For Installation Help, Missing or Replacement Parts

• (USA)
  • 1-800-BUY-MOEN (1-800-289-6636)
  • WWW.MOEN.COM
• (Canada)
  • 1-800-465-6130
  • www.moen.ca

HELPFUL TOOLS

For safety and ease of unit replacement, Moen recommends the use of these helpful tools.

Item List (Confirm that all below items are inside the box)

Please confirm all the aforementioned items are inside the package. If there are any omissions, please contact customer service. T-Valve has a G1/2 tooth type. If your inlet pipe is a different diameter, an adapter may be purchased separately.

BEFORE YOU BEGIN

IMPORTANT: Before installing the product, please make sure you meet all of the requirements listed below.

Power Requirements:

• Rated voltage and rated frequency : 120V~ / 60Hz
• Rated power : 1260W
• Maximum power : ≤1800W
• Under the condition below: water pressure at 0.18MPa ± 0.02MPa,ambient temperature within 20°C±5°C, inlet water temperature at 15°C±1°C, adjust the water volume, seat temperature and water temp to the max, and then start “Rear Wash” to make it a full cleaning cycle lasts 2 minutes, and the average power is related power.
• Under the condition below: water pressure at 0.18MPa ± 0.02MPa, ambient temperature within 20°C±5°C, inlet water temperature at 5°C±1°C,adjust the water volume, seat temperature and water temperature to the max, and then start “Front Wash” to make it a full cleaning cycle lasts 2 minutes, and the max power is Maximum power.

Water and Temperature Requirements:

• Water effluent temperature : About 32°(~ 42°C
• Drying temperature control : About 32°C ~ 57°C (not included with all models)
• Seat temperature range: Room temperature to 41°C
• Supply water temperature : 4°C ~ 35°C
• Environment temperature: 3°C ~ 40°C
• Water proof level : IPX4
• Supply water pressure :
  • 0.07MPa (dynamic pressure) ~
  • 0.75MPa (static pressure)

Sizing Requirements:
Please measure your toilet to make sure that there is enough space for the eBidet as noted below:

• The distance between the 2 mounting holes must be between 4-9/10″ and 7-1/2″ (12.5 – 19cm)
• The distance from the supply valve to the eBidet inlet should be 19-7/10″ (50cm) or less.
• The distance between the mounting holes and the edge of the toilet bowl must be between 17-7/10″ – 19-3/10″ (45 – 49cm).
  *This product must be plugged into a ground fault circuit wall plug. Otherwise, the accidental failure of this product may result in the loss of life or property.

Important Safeguards

• When using electrical products, especially when children are present, basic safety precautions should always be followed, including the following: READ ALL INSTRUCTIONS BEFORE USING.

WARNING : To reduce the risk of bums, electrocution, fire, or injur to persons follow the below recommendations.

1. Close supervision is necessary when this product is used by, on, or near children or invalids.
2. Use this product only for its intended use as described in this instruction guide. Do not use attachments not recommended by the manufacturer.
3. Never operate this product if it has a damaged cord or plug, if it is not working properly, if it has been dropped or damaged, or dropped into water. Return the product to a service center for examination and repair.
4. Keep the cord away from heated surfaces.
5. Never block the air openings of the product. Keep the air openings free of lint, hair, and the like.
6. Never use while sleeping or drowsy.
7. Never drop or insert any object into any opening or hose.
8. Do not use outdoors or operate when aerosol (spray) products are being used or where oxygen is being administered.
9. Connect this product to a properly grounded outlet only. See Grounding Instructions on page 5.
10. Do not use while bathing.
    SAVE THESE INSTRUCTIONS.

Grounding Instructions

This product should be grounded. In the event of an electrical short circuit, grounding reduces the risk of electric shock by providing an escape wire for the electric current. This product is equipped with a cord having a grounding wire with a grounding plug. The plug MUST BE plugged into an outlet that is properly installed and grounded.

• NOTE: If you are not familiar with electrical power and procedures, call a qualified electrician.
• WARNING – Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with a qualified electrician or serviceman if you are in doubt as to whetherthe appliance is properly grounded. If it will not fit the outlet, have a proper outlet installed by a qualified electrician.
• DANGER:
  • Improper use of the grounding plug can result in a risk of electric shock. If repairing or replacing the cord or plug is necessary, DO NOT connect the grounding wire to either flat blade terminal. The wire with insulation having an outer surface that is green with or without yellow stripes is the grounding wire.
  • Check with a qualified electrician or serviceman if the grounding instructions are not completely understood, or if in doubt as to whether the product is properly grounded. This product is factory equipped with a specific electric cord and plug to permit connection to a proper electric circuit. Make sure that the product is connected to an outlet having the same configuration as the plug. No adapter should be used with this product. DO NOT modify the plug provided – if it will not fitthe outlet, have the proper outlet installed by a qualified electrician. If the product must be reconnected for use on a different type of electric circuit, the reconnection should be made by a qualified service personnel.
  • This product is for use on a normal range :120V, and has a grounding plug that looks like the plug as shown.

Warnings and Safety

*PLEASE READ THOROUGHLY.

• Thank you for your purchase. To ensure proper and safe use of this product, carefully read this section prior to any usage.
• Afterwards, store this manual for future reference.
• The company will not be held liable for any injuries to the user and damages to the product due to improper usage and/or failure to heed safety warnings.

Explanation of Terms and Symbols

WARNING

• This product needs to be properly grounded.
  *Risk of electric shock. If unsure, contact an electrician.

• Do not touch, insert or pull out the power plug with a wet hand.
  *Risk of electric shock.

• Do not use a power socket in poor condition or a damaged power plug.
  *Risk of fire and/or electric shock.

• The power socket in use should be within the specified range (120V suggested). *Risk of fire and/or electric shock.

• Do not pull, damage, bend, twist, stretch, roll, bundle, clamp or squeeze the power cable. Do not place anything on power cable.
  Risk of fire and/or electric shock.

• This product is not a toy. Advise children not to play with product.
  *Risk of injury.

• If the power cord is damaged, to prevent any injuries or accidents, it should be replaced by a professional.
  *Risk of fire and/or electric shock.

• Do not place a lit cigarette along with other burning objects into the unit.
  Risk of fire?

• Do not use during thunderstorms (pull out the power plug during storms).
  *Failure in doing so may lead to injury or fault in the product.

• When the seat or lid is damaged, to avoid any harm, be sure to unplug the unit from power, close the water source and contact your local distributor for replacement.
  *Risk of fire or electric shock.

• Regularly unplug the unit from power and wipe off any dust on the plug using a dry cloth.
  *Risk of fire.

• Any person with a disability, the elderly, and children, should be using this product with the supervision of another individual.
  *Be advised that sitting on the heated seat for an extended amount of time may result in burns.

• Do not dismantle, repair or alter this product on your own. Call in a professional or contact Moen for future advise.

• Risk of fire, electric shock, and/or other accident that may lead to injury.

  • For cleaning or maintenance of plastic parts, do not use any harsh cleaning agents. (These include, but are not limited to products such as: concentrated sulfuric acid, concentrated nitric acid, glacial acetic acid, carbon tetrachloride, chloroform, acetone, butanone, benzene, methylbenzene, phenol, methylphenol, dimethylformamide, methyl ether, soybean oil, acetate, 40% nitric acid, thick salt acid, 95% alcohol, kerosene, gasoline, or brake oil, etc.)
    *Risk of damage parts that can lead to accidents and injuries.

  • Do not add water or detergent into the unit. Do not soak the product with water or cleaner.
    Risk of fire and/or electric shock.

  • Do not install product in a humid environment or a soak room. Do not spray or soak this product with any form of liquid to prevent any damage to the product.
    *Risk of fire and/or electric shock.

  • Do not use with water that is microbiologically unsafe or of unknown quality without adequate disinfection.
    *Risk of urocystitis or dermatitis. Untreated water may also cause corrode inner workings of unit and may cause electrical shock or a fire.

  • Do not apply any force to the unit’s seat and lid. Do not stand on the lid or open or close the lid and the seat forcefully.
    *This may result in product damage and/or user injury.

ATTENTION

• Do not use the heated seat for an extended amount of time.
  *Extended use may result in burns.

• While using this product, make sure that the skin is in contact with the seat sensor area. Otherwise, product may not operate correctly.
  *Children and smaller individuals may have trouble staying in contact with sensor area.

• Do not spray urine in the direction of the washing nozzle.
  *Doing so may result in blockage to the washing nozzles and cleaning area.

• Do not use old supply hose to connect to seat elbow. Use the one provided with your product. Anything else connected to the older hose may need replaced.
  *Risk of water leakage and/or property loss/damage.

• In case of sudden power failure, remove the power plug and close the angle valve to prevent water leakage.
  *Risk of water leakage and/or property loss/damage.

• Avoid direct sunlight or heat.
  *Risk of product discoloration.

• Do not supply electricity with an outlet on a switch.
  *Run the risk of issues caused by improperly resetting the thermal breaker.

• Unplug the unit when the product is in disuse for an water and remove the water inside the product.

• When storing or transporting in cold climate, make sure to remove all water from the unit. Product may crack and other damages may occur due to freezing water.

• Do not continue using this product if the following abnormal, product has an abnormal smell or sound, product is leaking or if there is a break or damage, and if the toilet pan is blocked. inside the room, etc.

• Gasoline, putty-powder, nylon brush or other (non-
  parts like the seat cover. *Risk of chemical reaction or leakage, damage to the product or cause injury.

• Loose electric outlet.

Parts List

• A. Upper Seat
• B. Electric Line
• C. Quick Assembly Button
• D. Temperature Regulation
• E. Electric Indication Light
• F. Warm Dry (Not available on all models)
• G. Seat Sensor
• H. Seat
• I. Rear Nozzle
• J. Front Nozzle
• K. Knob

PRODUCT VIEWS

PRODUCT FUNCTIONS

• Press the”+” button of the side button for 3 seconds to turn on or off the seating reminder of BEEP sound function.
• The user can change their status when she/he is on/off the seat. The factory default setting is that the function of seating reminder BEEP sound is on.

Notes
*If you leave the seat ring in the rear wash / front wash operation, the machine will retract the spray rod to judge whether the switch is closed or not every 20 seconds. A “beep” noise will sound indicating that the rear wash / front wash switch are not closed. User must turn knob back to the middle position for beeping noise to stop.

PRODUCT FUNCTIONS

Electricity On

• Rear Wash

1. TURN THE LEVER COUNTERCLOCKWISE FROM THE VERTICAL POSITION.
2. THE NOZZLE FOR REAR WASH EXTENDS FORWARD AND THE FRESH WATER SPRAY FUNCTION STARTS.
3. THE WATER VOLUME DECREASES WHILE TURNING THE LEVER TOWARDS THE VERTICAL POSITION. IT WILL COMPLETELY SHUT OFF WHEN THE LEVER IS ON THE VERTICAL POSITION.

• Front Wash

1. TURN THE LEVER CLOCKWISE FROM THE VERTICAL POSITION.
2. THE NOZZLE FOR FRONT WASH MOVES FORWARD AND THE FRESH WATER SPRAY FUNCTION STARTS.
3. THE WATER VOLUME DECREASES WHILE TURNING THE LEVER TOWARDS THE VERTICAL POSITION. IT WILL COMPLETELY SHUT OFF WHEN THE LEVER IS ON  THE VERTICAL POSITION.  

NOTE: FRONT WASH NOZZLE IS SLIGHTLY LONGER WHEN FULLY EXTENDED AND DIRECTS SPRAY MORE IN THE FORWARD DIRECTION.

• Turn off
  ROTATE THE KNOB TO TURN OFF POSITION TO STOP REAR AND FRONT WASHING.

• Seat Heating
  PRESS THE BUTTON”+” OR”·” TO ADJUSTTHE TEMPERATURE OF THE SEAT RING UNDER NON- WASHING/NON-DRYING STATE, PROVIDING 4 GEARS (INCLUDING CLOSING THE HEATING GEAR OF THE SEAT RING).

Electricity off

• Rear Wash

1.       1. TURN THE LEVER COUNTERCLOCKWISE FROM THE VERTICAL POSITION.
  2. THE NOZZLE FOR REAR WASH EXTENDS FORWARD AND THE FRESH WATER SPRAY FUNCTION STARTS.
  3. THE WATER VOLUME DECREASES WHILE TURNING THE LEVER TOWARDS THE VERTICAL POSITION. IT WILL COMPLETELY SHUT OFF WHEN THE LEVER IS ON THE VERTICAL POSITION.

• Front Wash

1.       1. TURN THE LEVER CLOCKWISE FROM THE VERTICAL POSITION.
  2. THE NOZZLE FOR FRONT WASH MOVES FORWARD AND THE FRESH WATER SPRAY FUNCTION STARTS.
  3. THE WATER VOLUME DECREASES WHILE TURNING THE LEVER TOWARDS THE VERTICAL POSITION. IT WILL COMPLETELY SHUT OFF WHEN THE LEVER IS ON THE VERTICAL POSITION.  

NOTE: FRONT WASH NOZZLE IS SLIGHTLY LONGER WHEN FULLY EXTENDED AND DIRECTS SPRAY MORE IN THE FORWARD DIRECTION.

• Turn off
  ROTATE THE KNOB TO TURN OFF POSITION TO STOP REAR AND FRONT WASHING.

• Seat Heating
  NO SEAT HEATING FUNCTION, BUTTON”+”/”-” CANNOT WORK.

Installing Your Product

Installing the Catch Plate

1. Insert the Expansion Nuts (x2) into the installation holes (x2).
2. Place Catch Plate on installation holes.
3. Place Adjustable Sliding Vane on Catch Plate.
4. Secure Adjustable Sliding Vane and Catch Plate to Ceramic Body through both Expansion Screws.

Installing the Toilet Seat

1. Slide the Cover Seat in direction of arrow shown. A sound will alert user once the Seat is installed.
2. Install the Catch Plate and Cover Seat on to the toilet and ensure the pieces are fully tightened. Adjust the position if necessary.
3. If errors occur, press the Fast-Install button
4. Fix the Catch Plate and repeat Steps 1 and 2 as listed above.

Installing the Inlet Hose

1. Screw the Water Inlet Hose into the water inlet of the product.
2. If the Water Inlet Hose needs to be removed, please remove by rotating the connector in the direction of the arrow shown above, counter-clockwise.

Installing the Filter Screen

1. Rotate the filter screen counter-clockwise to remove from the eBidet. Use clean water or a damp rag to clean the filter screen.
2. To install the filter screen, rotate the filter screen clockwise into the eBidet.

Connecting the Water Supply – Method 1

1. Connect the T-Valve Adapter to existing water
2. Connect the Water Inlet Hose to the T-Valve Adapter.
3. Connect existing toilet supply line to the top of the T-Valve Adapter.
4. Connect the other end of the Water Inlet Hose to the eBidet.

Connecting the Water Supply – Method 2

1. Attach the water supply hose to the bottom of the T-Shaped Connector.
2. Connect Water Inlet Hose to the side outlet of the T-Shaped Connector.
3. Attach the T-Shaped Connector to the water tank where you removed the water supply hose.
4. Connect the other side of the Water Inlet Hose to the eBidet.

Product Drainage
If the machine has not been used for a long time, it might be necessary to let off the residual water in the machine, as shown in the figure. Point the product down firmly and ensure that the drainage port is to down, and then push the water release button on the back of the fuselage to discharge the water in the product.

Cleaning

1. Close the water-inflow valve.
2. Unplug the power plug and unscrew the Water Inlet Hose from the T-Shaped Adapter.
3. Press the quick installation button and take off the seat cover.
4. Wipe the seat cover with a sponge or a smooth cloth dipped in soapy water or neutral detergent.
5. Re-install the seat cover.

Nozzle Cleaning

1. Under non-working condition, pull out one at a time the Nozzle Rod for Rear Washing and Front Washing and remove both Nozzles.
2. Using a toothbrush, sponge, or a smooth rag with soapy water or a neutral detergent clean both the Nozzles and Rods.
3. Assemble the Nozzles to each of the Nozzle Rods.

Troubleshooting

Experiencing issues with your product?
If the user should run into any issues, please consult the troubleshooting guide below. If problem persists, please contact a professional.

POWER PLUG

Circumstance| Fault Diagnoses| Solutions
eBidet seat does not turn on.| Check whether the power cord is loose or not.

| Please check the circuit. Revise el interruptor.

Check whether the power is switching on or off (power light off).| Press switch for 3 seconds, the power light is on.

Check if Ground Fault Circuit Interrupter (GFCI) is tripped.| Unplug power cord from electric outlet. Press the reset button on the GFCI until click is heard. Plug power cord into electric outlet and verify operation.
HEATED SEAT ASIENTO CON CALEFACCIÓN SIÈGE CHAUFFANT

Circumstance| Fault Diagnoses| Solutions
The seat temperature is too low or is not hot.

| Check whether or not the temperature of seat is on the “off” position.| Regulate the temperature of seat according to the instruction guide.
WASH FUNCTIONS FUNCIONES DE LAVADO FONCTIONS DE LAVAGE

Circumstance| Fault Diagnoses| Solutions

No water from the nozzle.

| Check water supply to see if it’s off.| Turn water supply on.
Angle valve switch is on the “off” position. ****| Open the angle valve.
Check whether or not the inlet pipe is kinked.

| The inlet pipe must be staight.

Check whether or not the nozzle is blocked.

| Clean the nozzle with a soft brush. If holes can’t be cleared with brush, replacement is recommended.
The intensity of cleaning is not strong.| Check whether or not the water pressure of cleaning switch to low level or not.

| Regulate the water pressure according to the instruction guide. Regule la presión del agua de acuerdo con la guía de instrucciones. Régler la pression d’eau conformément au guide de directives.

Check whether or not the nozzle is blocked.

| ****

Clean the nozzle with a soft brush. If holes can’t be cleared with brush, replacement is recommended.

Unusual water flow from the spout.| Check whether or not the water pressure of cleaning switch to low level or not.| Unplug the attaching plug for 1 minute and then plug it in again.
The water temperature is not warm enough.| Check the temperature setting.

| Regulate the water temperautre according to the instruction guide. Regule
The cleanser is always leaking.| Water cannot be turned off because right knob is not closed in place.| Adjust right knob position to ensure it is closed in place.

The cleaning function is not working normally.| Seat sensor does not work.| Please contact Moen for assistance.
Water flows for brief period of time from the nozzle after sitting on unit.| Water cannot be turned off because right knob is not closed in place.| Expected behavior, not a fault.

3 Year Limited Warranty

• Moen® products have been manufactured under the highest standards of quality and workmanship. Moen warrants to the original consumer purchaser, for residential use, that these products (eBidet or eToilet) will be leak-free and drip-free during normal use and all parts and finishes of these products will be free from defects in material and manufacturing workmanship
  during normal use, for three (3) years from the date of original consumer purchase for residential use (the “Warranty Period” for homeowners). All other purchasers (including purchasers for industrial, commercial and business use) are warranted for a period of one (1) year from the original date of purchase (the “Warranty Period” for non-homeowners).

• If this eBidet or eToilet should ever develop a leak or drip during the Warranty Period, Moen will FREE OF CHARGE provide the parts necessary to put the product back in good working condition and will  replace FREE OF CHARGE any part or finish that provesdefective in material and manufacturing workmanship, under normal installation, use and service. Replacement  parts may be obtained by calling 1-800-289-6636(in Canada, 1-800-465-6130), or by writing to Moen Incorporated, 25300 Al Moen Drive, North Olmsted, OH 44070-8022 (in Canada, Moen, 2816 Bristol Circle, Oakville, Ontario L6H5S7, Canada). Proof of purchase (original sales receipt) from the original consumer purchaser must accompany all warranty claims. Defects or damage caused by the use of other than genuine Moen parts is not covered by this warranty. This warranty is applicable only to products purchased after December, 1995 and shall be effective from the date of purchase as shown on purchaser’s receipt.

• This warranty is extensive in that it covers replacement of all defective parts and finishes. However, damage due to installation error, product abuse, product misuse, or use of cleaners containing abrasives, alcohol or other organic solvents, whether performed by a contractor, service company, or yourself, are excluded from this warranty. Moen will not be responsible for labor charges and/or damage incurred in installation, repair or replacement, nor for any indirect, incidental or consequential damages, losses, injury or costs of any nature relating to these products. Except as provided by law, this warranty is in lieu of and excludes all other warranties, conditions and guarantees, whether expressed or implied, statutory or otherwise, including without restriction those of merchantability or of fitness for use.

• Some states, provinces and nations do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state, province to province, nation to nation. Moen will advise you of the procedure to follow in making warranty claims. Simply write to Moen at the applicable address set forth above. Explain the defect and include proof of purchase and your name, address, area code and telephone number.

ABOUT COMPANY

• Moen Incorporated
  • 25300 Al Moen Drive
  • North Olmsted, Ohio 44070-8022 U.S.A.
• Moen de México, S.A.
  • de C.V. Carretera Saltillo-Monterrey KM 14.7 Ramos Arizpe, Coahuila
  • México 25900
• Moen Inc.
  2816 Bristol Circle Oakville, Ontario L6H 5S7 Canada

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