Moen TS3302BL Digital Shower Controller Installation Guide

Moen TS3302BL Digital Shower Controller

Please Contact Moen First

For Installation Help, Missing or Replacement Parts

(USA)

• 1-800-BUY-MOEN (1-800-289-6636)
• www.moen.com/u/support

(Canada)

• 1-800-465-6130
• www.moen.ca

HELPFUL TOOLS

For safety and ease of faucet replacement, Moen recommends the use of these helpful tools.

Parts List

• A.* Data Cable Retainer

• B.* Data Cable

• C. #6 x 2″ Mounting Screws (x2)

• D. Mounting Bracket

• E. Controller

• Supplied with Shower Valve

LAYOUT CONSIDERATIONS

Determine location of controller and its distance to the valve to allow for adequate slack in the 30 foot data cable. A drip loop in the cable must be included at the Shower Valve connection.

A flat area in the final shower surface of 10″ wide by 6″ high is required to mount the controller.

CAUTIONS

• Caution: Do not plug in controller until valve has been installed and pressure tested.
• Caution: Avoid damage to data cable and pipes when drilling holes and mounting controller back plate. Ensure no sharp edges around wall opening. Damage to cable from controller or data cable in wall may result in malfunction and risk of property damage.
• Caution: Risk of Damage to Product: The controller must not be installed where the ambient temperature is likely to fall below 41˚F or can exceed 158˚F.

Mounting Information

IMPORTANT INSTRUCTIONS

Read and save for the consumer. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

• This device may not cause harmful interference.
• This device must accept any interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit dif-ferent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/television technician for help.

Changes or modifications not expressly approved by Moen Incorporated could void the user’s authority to operate the equipment. Max outlet temperature is factory set to 115˚F and cannot be adjusted higher than 120˚F.

Note: Valve will shut off if temperature exceeds 120˚F.

Caution: A flat area in the final shower surface of 10″ wide by 6″ high is required to mount the controller.

1. Remove Data Cable Retainer (A). Caution: Ensure Data Cable (B) is secure so it does not fall back into wall.

2. Ensure Mounting Bracket (D) is level on finished wall.

   • Mark drill holes with a pencil within the bracket. Set Mounting Bracket (D) aside.
     

3. Drill both marked holes using a 3/16″ drill bit. Caution: Only drill through finished wall.

4. Apply a bead of silicone caulking only within the groove of Mounting Bracket (D).

   • Adhere Mounting Bracket (D) to finished wall. Ensure Data Cable (B) goes through opening of bracket.
   • Secure Mounting Bracket (D) use only Moen supplied #6 x 2″ Mounting Screws (C).
   • Tighten with Phillips screwdriver.
   • Ensure screwhead is flush or slightly recessed. Do not overtighten.
   • Re-check that the Mounting Bracket (D) is still level. Adjust if necessary.
   • Clean off excess silicone caulk.

5. Remove and discard protective cap from Data Cable (B).

6. Attach Controller (E) to Data Cable (B).

7. Feed cabling connection (B & E) back into wall through Mounting Bracket (D).

   • Attach Controller (E) to Mounting Bracket (D). Press Controller parallel and flush to wall.

   • Slide Controller down to lock into place.

   • Ensure Controller is parallel and flush to wall.

Initial Controller Setup

Once the Data Cable on the Controller has been connected you will need to make selections on the Screen for language, time zone, temperature units, and water saving mode. Use the Selection Buttons and step through the screen prompts using the Next & Back Buttons to complete the setup. Installation is complete.

Setting presets at controller

Button functions during operation

• Press the Power Button on the controller to activate the shower.
• Adjust to the desired temperature. Then  activate the desired  shower devices.
• Press and hold Preset 1 button for 5 seconds. The screen will display Preset is saved.
• Repeat steps A2 & A3 to set Preset 2.
• For more customization please download and use the U by Moen™ app.

System Overview

Smart phone cellular connection allows access to settings screens only in the U by Moen™ app
Note: Smart phone and controller must be on the same home WiFi connection for  full shower control using the U by Moen™ app.

General Information

Supported Smart Phones

For supported smart phone operating systems: See www.moen.com/u/support for the current list of supported operating systems.

Use of the Works with Apple HomeKit logo means that an electronic accessory has been designed to connect specifi cally to iPod touch, iPhone, or iPad, respectively, and has been certifi ed by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Apple, Apple Watch, iPad, iPad Air, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. HomeKit is a trademark of Apple Inc.

Funciona con Apple HomeKit Compatible avec Apple HomeKit

Setting Up Smart Phone with Mobile App

App will display languages based on smart phone language setting. Note: App screen images may vary slightly from those shown in the following steps.

• On smart phone, go to your app provider store to search and download the U by Moen™ app.
• After the U by Moen™ app is installed, open the app and select Create Account. Then follow the steps in the app to activate your account. Visit www.moen.com/u/support for more information on how to create your user account.
• To synchronize the U by Moen™ shower with your smart phone first select Add Device in the app. With the controller powered off, hold the Up temperature button for 5 seconds. The controller screen will then display a unique PIN you’ll enter during the app setup process. Follow the remaining steps shown in the app to complete the synchronization.
• Utilize the settings in the U by Moen™ app to customize your display and personalize your presets.

Filter Cleaning

• Turn off water at stops before filter cleaning.
• Turn on power to release pressure in valve, then power off by pressing again.
• Press inward on locking tab of Shower Valve.
• Slide locking tab to the unlock position.

Carefully remove the Filter Cap. Then remove the Screen Filter.

Note: Small volumes of water may drip when removing filters.

• Rinse debris from Screen Filter.
• Re-install the Screen Filter into Shower Valve. Then re-install Filter Cap.
• Slide the locking tab to the locked position. Repeat steps B through F for cold side filter cleaning. Caution: Must be in locked position before turning water on.

Troubleshooting

System reset procedure: Unplug AC Power Adapter cable from Shower Valve, wait one minute, then reinsert the AC Power Adapter cable into Shower Valve to reset the system. See page 8 for system overview.

1

|

No power at Controller

| Data Cable not connected properly at Controller or at Shower Valve| Ensure Data Cable is fully inserted at Controller connection (Step 6) and fully inserted into Shower Valve
AC Power Adapter may not be connected properly| Ensure AC Power Adapter is properly plugged into electrical outlet. Ensure AC Power Adapter Cable is fully inserted into Shower Valve
Home power circuit breaker is tripped or GFCI tripped| Reset circuit breaker or GFCI
Home power is off, No battery backup kit| Restore Home power or use optional battery backup kit

Home power is off, using optional battery backup kit

| Restore Home power. Unplug optional battery backup cable. Install the batteries in proper orientation into the optional battery backup. Replace with new batteries if necessary. Plug the optional battery backup cable into Shower Valve.
System reset required| Perform system reset
2| Controller powers up but no buttons work| System reset required| Perform system reset

3

|

Controller has power but no water flows

| Water supplies are not turned ON|

Turn on water supplies

No water pressure in hot OR cold line
System reset required| Perform system reset *

4

|

Water shuts-off unexpectedly

| Auto shut-off after preset time limit reached|

To resume, start shower normally

Shower turned off remotely using app
Loss of hot/cold water pressure| Check water pressure at other water fixtures. If water is available at other water fixtures, perform system reset
5| Water does not turn off| System reset required| Perform system reset
 | Symptom| Probable Cause(s)| Recommended Action(s)
---|---|---|---

6

|

Water does not reach set temperature

| Hot water supply depleted| Wait for hot water to heat up
Hot water supply device temperature set too low| Adjust set temperature higher on home hot water supply device

7

|

Low flow

| Clogged Screen Filter| Clean screen filters
Hot and Cold water supply lines reversed| Correct water supply lines

8

|

Water temperature unstable

| More than 5 psi difference between hot and cold pressure| Run dedicated lines to Shower Valve
Unstable water pressure| Pressure regulators may be required in line in advance of Shower Valve. Consult a plumber.

9

|

No Date or Time on Controller screen

| Controller has not been setup with smart phone| Follow instructions in app on smart phone to setup user account and synchronize smart phone with Controller
Controller not connected to Home WiFi| Verify that “WiFi Signal Lost” indicator is not on, See Troubleshooting #11

10

|

Can not operate shower system using smart phone

| Smart phone not connected to Home WiFi| In smart phone WiFi Settings – Connect to Home WiFi
WiFi Password, Security PIN not entered| Enter WiFi Password and Security Pin in app setup screen
Smart phone WiFi is OFF| Turn ON smart phone WiFi
Home WiFi is OFF| Turn ON Home WiFi (base station)
Controller has not been setup with smart phone| See page 9 of Instruction Sheet
Smart phone not on same Home WiFi as Controller| Switch to same Home WiFi in smart phone WiFi settings

11

|

Controller can’t see Home WiFi (“WiFi Signal Lost”- icon visible on Controller)

| Home WiFi name changed or Controller not on same network as Home WiFi| Check Home WiFi name is proper. If name changed, re-setup Controller through app using new Home WiFi name
Changed Home WiFi password| Re-enter Home WiFi password in app
Home WiFi lost power or disconnected| RESTART Home WiFi (base station)
Weak Home WiFi signal at Controller location| Consider adding WiFi extender near Controller.
12| Controller can’t see Home WiFi (no “WiFi Signal Lost”- icon visible on Controller)| Controller has not been setup with smart phone| Follow instructions in app on smart phone to setup user account and synchronize smart phone with Controller

13

|

Error message when reconnecting smart phone to Controller

| Incorrect Home WiFi password entered| Enter correct Home WiFi password in app on smart phone
Incorrect Security PIN number entered| After initiating the connection using the app, the PIN number will appear on the Controller screen. Enter this PIN number into the app.

14

|

Cannot download app to smart phone

| Smart phone is not running a supported operating system version| Upgrade smart phone to a supported operating system. See www.moen.com/u/support for the current list of supported operating systems.
Smart phone memory is full| Clear items off smart phone to free up memory. Download app.
15| App does not open| App did not update properly from the Apple App store or Google Play store| Delete app from smart phone and reinstall
16| Slow app response| Weak Home WiFi signal at smart phone location| Consider adding WiFi extender near desired use location of smart phone

17

| Icons of shower devices on Controller do not match actual shower devices| Controller has not been setup with smart phone| Follow instructions in app on smart phone to setup user account and synchronize smart phone with Controller. Then in the app settings the device icons can be properly assigned.
Default device Icons will display until customized in app.

18

| Low battery or dead battery indicator on Controller if using the optional battery backup kit|

Batteries need to be replaced in the optional battery backup kit

|

Replace the batteries in the optional battery backup kit

19| When shower is off, controller screen is blank, and only power button is illuminated| Home power is off and system is using battery power from the optional battery backup kit| Restore Home power. Shower will operate with limited control functionality under this condition. Smart phone functionality is deactivated during battery power mode.

For more information visit www.moen.com/u/support.

Moen Limited Lifetime Warranty

Components of the U by Moen™ Shower (“the Product”):

“Housing” – The exterior finish of the controller which is exposed to the user, as well as any spout, showerhead, shower arm and flange, hand shower, slide bar, and body spray. “Digital System” – The interior valve system and controller which include the electronic components of the wall mounted controller.

Identity and Types of Warranty Holders

• “Original Consumer Purchaser” means the owner-of-record of a single-family residential owner-occupied dwelling in which the Product is initially installed (or, if installed by a builder/contractor/owner, the owner-of–record to whom the builder/contractor/owner first transfers the single-family dwelling), but only so long as such Purchaser owns the single-family dwelling where the Product was installed, and subject to the additional restrictions stated below.
• All others who do no fit within the definition of “Original Consumer Purchaser,” but who have purchased the Product, are considered an “Original Commercial Purchaser,” but only so long as such Purchaser owns the premises where the Product was installed, and subject to the additional restrictions stated below.

What is Covered by This Limited Warranty, and the Applicable Warranty Periods

Moen “(Seller”) warrants that the Product will be free from defects in materials and manufacturing workmanship. The warranty on the Housing runs for the lifetime of the Original Consumer Purchaser, and runs for five years from the date of purchase for the Original Commercial Purchaser (but only so long as the Original Consumer/Commercial Purchaser continues to own the dwelling or premises). The warranty on the Digital System runs for five years from the date of purchase for an Original Con-sumer Purchaser, or for one year from date of purchase for an Original Commercial Purchaser (but only so long as the Original Consumer/Commercial Purchaser continues to own the dwelling or premises). This Limited Warranty may not be transferred to subsequent owners of the dwelling or premises, or to any other person.

What This Limited Warranty Does Not Cover

This Limited Warranty covers only those workmanship and material non- conformities specified above, and does not cover non-conformities or damages arising from any other cause, including without limitation, defects or damage due to the use of other than genuine Moen parts, due to installation error, product abuse, or product misuse or due to the use of cleaners containing abrasives, alcohol or other organic solvents. This Limited Warranty does not cover the mobile application or its software separately available for the Product.

Buyer’s Sole And Exclusive Remedy Under This Limited Warranty

In the event of a non-conformity in workmanship or materials in one or more components of the Product, Seller’s sole obligation is, at its sole option, to repair or replace any non-conforming component, or refund the Product’s purchase price. This is the warranty holder’s sole and exclusive remedy for the Product under this Limited Warranty. By way of example but not limitation, the following costs and expenses are not covered by this Limited Warranty: (i) labor costs for the removal, reinstal-lation, or refinishing of the Product, or non conforming part thereof (or of building materials which must be removed, reinstalled or refinished in order to repair or replace the non- conforming Product); (ii) shipping and freight expenses required to return Product to Seller. Repaired or replaced components are individually warranted only under the same terms and for the remaining balance of the Limited Warranty period applicable to that component(s) which is/are repaired or replaced.

Disclaimer of warranties

The foregoing limited warranty is in lieu of and excludes all other warranties not expressly set forth herein, whether express or implied, by operation of law or otherwise, including but not limited to any implied warran-ties of merchantability or fitness for a particular purpose. To the extent that any implied warranties may nonetheless exist by operation of law, any such warranties are limited to the duration provided by that law. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.

Limitation of liability

Seller’s sole liability under this limited warranty shall be replacement or repair, or refund of the purchase price as set forth above. In no event, will seller be liable for incidental, consequential, indirect, special, or punitive damages including, but not limited to, labor, removal, reinstallation, refinishing, loss of use of the product, loss of profits, loss of revenue, lost goodwill, claims of emotional distress, or claims of warranty holders’ customers, whether based on contract, warranty, tort (including, but not limited to, strict liability or negligence) or otherwise, even if advised of the possibility of such damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This limited warranty gives you specific legal rights and you may also have other rights which vary from state to state, and province to province.

Even if this limited warranty is deemed to have failed of its essential purpose, in no event will seller’s entire liability exceed the purchase price of the product warranted hereunder, or the non-conforming portion thereof, whichever is the lesser amount.

Warranty Claims
To initiate a claim, call Moen at 800-289-6636 (800-465-6130 in Canada; 01-800-718-4345 in Mexico), or write Moen at the address on the reverse side. Proof of purchase is required.

• Moen Incorporated
  • 25300 Al Moen Drive
  • North Olmsted, Ohio 44070-8022 U.S.A.
• Moen Inc.
  • 2816 Bristol Circle Oakville, Ontario L6H 5S7 Canada

FAQs

What finish does the Moen TS3302BL Digital Shower Controller come in?

The Moen TS3302BL Digital Shower Controller is available in a sophisticated Matte Black finish.

Is a valve included with the controller?

No, the controller requires the Moen valve S3102 for installation. The valve, showerheads, and optional battery backup are sold separately.

Can I adjust the water temperature with the controller?

Yes, the electronic controls allow for pinpoint accuracy in adjusting water temperature for a more personalized shower experience.

Is voice control available for this digital shower controller?

Absolutely! The controller supports voice assistance through Amazon Alexa, Apple Siri/HomeKit, Google Assistant, and the U by Moen smartphone apps. However, please note that the U by Moen shower is only supported in the US and Canada.

How does the controller screen operate?

The controller boasts an easy-to-read 5

Does the controller come with a water-saving feature?

Yes, U by Moen will notify you when the shower temperature reaches the set level and will then automatically pause water flow until you're ready to step in.

What warranty comes with the Moen Digital Shower Controller?

The Moen TS3302BL Digital Shower Controller is backed by Moen’s One Year Limited Warranty.

How can I start my shower remotely?

You can utilize voice commands with compatible Amazon Alexa devices or use the Moen app available for both Apple iOS and Android devices to start your shower and set the desired temperature.

How many personalization options does the Moen app offer?

The Moen app provides up to 12 customization options, allowing for preset temperatures and specific shower routines like a Morning Shower.

Are there different models available for the digital shower controller?

Yes, you can choose from 2-outlet and 4-outlet models, available in stylish Terra Beige or Matte Black finishes.

What additional components are needed to complete the smart shower system?

You would need the thermostatic valve, which is required for installation, and you may also opt for an optional battery backup.

ow can I control the shower with the Moen TS3302BL Digital Shower Controller?

You have three ways to control your shower: through voice commands, the smartphone app, or directly via the controller. The smartphone app is available for both Apple iOS and Android OS. Once the controller and the app are synced, you can easily operate and personalize your shower through the app.

Video- Overview

Download This PDF Link: Moen TS3302BL Digital Shower Controller Installation Guide

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