MOEN ET900 Electronic Cleansing Toilet Instruction Manual

June 12, 2024
Moen

INSTALLATION GUIDE

MOEN ET900 Electronic Cleansing Toilet

INS12982- 06/23

ET900 Electronic Cleansing Toilet

Thank you for purchasing our product. Please read this installation guide before installation and use to ensure that your product will function at peak performance.
Let’s Get Started:
HELPFUL TOOLS
For safety and ease of unit replacement, Moen recommends the use of these helpful tools.

MOEN ET900 Electronic Cleansing Toilet - TOOLS

PLEASE CONTACT MOEN FIRST FOR INSTALLATION HELP, MISSING OR REPLACEMENT PARTS

ITEMS LIST (Confirm that all below items are inside the box)

MOEN ET900 Electronic Cleansing Toilet - ITEMS

A. Intelligent Toilet (x1) (Image varies by model)
B. AAA Batteries (x2)
C. Spare Nozzle Cover (x1)
D. Battery Box Assembly for Emergency Flushing (ET2200 model only, x1)
E. T-Fitting with Reducing Adapter (x1)
F. Remote Controller and Docking Station (x1)
G. Remote Control Hardware
H. Mounting Blocks (x2)
I. Mounting Block Hardware Pack (x8)
J. Toilet Screws and Decorative Caps (x2)
K. Wax Ring (x1)

*Please confirm all the aforementioned items are inside the package. If there are any omissions, please contact customer service. T-valve has supply interface of 1/2” compression or 3/8” compression (if using supplied adapter). Select according to your plumbing
requirements.

BEFORE YOU BEGIN

WATER PRESSURE:
Lowest working water pressure : 0.08MPa (11psi)
Highest working water pressure : 0.75MPa (109psi)

DIMENSIONS (UNIT: INCHES)

MOEN ET900 Electronic Cleansing Toilet - DIMENSIONS

IMPORTANT SAFEGUARDS

READ ALL INSTRUCTIONS BEFORE USING.
When using electrical products, especially when children are present, basic safety precautions should always be followed, including the following:
WARNING: To reduce the risk of burns, electrocution, fire, or injuries to persons follow the below recommendations.

  1. Close supervision is necessary when this product is used by, on, or near children or invalids.

  2. Use this product only for its intended use as described in this instruction guide. Do not use attachments not recommended by the manufacturer.

  3. Never operate this product if it has a damaged cord or plug, if it is not working properly, if it has been dropped or damaged, or dropped into water.
    Return the product to a service center for examination and repair.

  4. Keep the cord away from heated surfaces.

  5. Never block the air openings of the product. Keep the air openings free of lint, hair, and the like.

  6. Never use while sleeping or drowsy.

  7. Never drop or insert any object into any opening or hose.

  8. Do not use outdoors or operate when aerosol (spray) products are being used or where oxygen is being administered.

  9. For household use only, connect this product to a properly grounded outlet only. See Grounding Instructions below.

SAVE THESE INSTRUCTIONS.

GROUNDING INSTRUCTIONS

This product should be grounded. In the event of an electrical short circuit, grounding reduces the risk of electric shock by providing an escape wire for the electric current. This product is equipped with a cord having a grounding wire with a grounding plug. The plug MUST BE plugged into an outlet that is properly installed and grounded.

NOTE: If you are not familiar with electrical power and procedures, call a qualified electrician.
WARNING: Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with a qualified electrician or serviceman if you are in doubt as to whether the appliance is properly grounded. If it will not fit the outlet, have a proper outlet installed by a qualified electrician.
DANGER: Improper use of the grounding plug can result in a risk of electric shock. If repairing or replacing the cord or plug is necessary, DO NOT connect the grounding wire to either flat blade terminal. The wire with insulation having an outer surface that is green with or without yellow stripes is the grounding wire.
Check with a qualified electrician or serviceman if the grounding instructions are not completely understood, or if in doubt as to whether the product is properly grounded. This product is factory equipped with a specific electric cord and plug to permit  connection to a proper electric circuit. Make sure that the product is connected to an outlet having the same configuration as the plug. No adapter should be used with this product. DO NOT modify the plug provided – if it will not fit the outlet, have the proper outlet installed by a qualified electrician. If the product must be reconnected for use on a different type of electric circuit, the reconnection should be made by a qualified service personnel.

This product is for use on a normal 120V circuit, and has a grounding plug that looks like the plug as shown.
If it is necessary to use an extension cord, use only a three wire extension cord that has a three-blade grounding plug, and a three-slot receptacle that will accept the plug on the product. Replace or repair a damaged cord.

WARNINGS AND SAFETY

*PLEASE READ THOROUGHLY
Thank you for your purchase. To ensure proper and safe use of this product, carefully read this section prior to any usage.
Afterwards, store this manual for future reference.
The hazards and warnings listed herein are important to our user’s safety. Significant consequences may result from failure to heed warnings.
The company will not be held liable for any injuries to the user and damages to the product due to improper usage and/or failure to heed safety warnings.

EXPLANATION OF TERMS AND SYMBOLS

Warning| Indicates possible injury resulting from improper usage due to disregarding this message.
---|---
| When used with the above “Warning” and “Attention” signs, indicates a strict request to follow noted precautions.
| Prohibits any individual from dismantling product.
| Keep product away from any wet environments, including, but is not limited to, humid environments, close proximities to baths, showers or sinks.
| Keep away from any extreme heat or fire.
| Unplug the unit from power.
Attention| Indicates human injury or property loss that may result from improper usage due to disregarding this message.
| Prohibits any individual from performing any action with this symbol.
| Do not touch.
| Do not touch with a wet hand.
| Operate only as instructed.
| Protective grounding.

WARNINGS

| Do not touch, insert or pull out the power plug with a wet hand.
*Risk of electric shock.
---|---
| Do not pull, damage, bend, twist, stretch, roll, bundle, clamp or squeeze the power cable. Do not place anything on power cable.
*Risk of fire and/or electric shock.
***| This product is not a toy. Advise children not to play with product. Risk of injury.
| If the power cord is damaged, to prevent any injuries or accidents, it should be replaced by a professional.
Risk of fire and/or electric shock.
| Do not place lit or burning objects onto the unit.
Risk of fire.
| Do not use during thunderstorms (pull out the power plug during storms).
Failure in doing so may lead to injury or fault in the product.
| When the seat or lid is damaged, to avoid any harm, be sure to unplug the unit from power, close the water source and contact
our Moen call center (see page 2).
Risk of fire or electric shock.
| Regularly unplug the unit from power and wipe off any dust on the plug using a dry cloth.
*Risk of fire.
| Any person with a disability, the elderly, and children, should be using this product with the supervision of another individual.
Be advised that sitting on the heated seat for an extended amount of time may result in burns.
| Do not tamper with or modify parts that are not intended to be serviced, refer to product’s parts pages found on Moen.com.
Risk of fire, electric shock, and/or other accident that may lead to injury.
| For cleaning or maintenance of plastic parts, do not use any harsh cleaning agents. (These include, but are not limited to products such as: concentrated sulfuric acid, concentrated nitric acid, glacial acetic acid, carbon tetrachloride, chloroform, acetone, butanone, benzene, methylbenzene, phenol, methyl phenol, dimethylformamide, methyl ether, soybean oil, acetate, 40% nitric acid, thick salt acid, 95% alcohol, kerosene, gasoline, or brake oil, etc.)
*Risk of damage parts that can lead to accidents and injuries.
| Do not add water or detergent into the unit or onto the wireless remote. Do not soak the product with water or cleaner.
Risk of fire and/or electric shock.
| Do not install product in a humid environment or a soak room.
Do not spray or soak this product with any form of liquid to prevent any damage to the product.
Risk of fire and/or electric shock.
| Do not use with water that is microbiologically unsafe or of unknown quality without adequate disinfection.
*Risk of urocystitis or dermatitis. Untreated water may also cause corrode inner workings of unit and may cause electrical
shock or a fire.
| Do not place your hand or any other object into the dryer trap, and do not cover the dryer and dryer trap during product use.
*Risk of fire, electric shock, and/or other accident that may lead to injury.
***| Do not spray urine at the dryer trap.
Risk of electric shock.
| Do not apply any force to the unit’s seat and lid. Do not stand on the lid or open or close the lid and the seat forcefully.
*This may result in product damage and/or user injury.

ATTENTION

| Do not use the heated seat or warm air dryer for an extended amount of time.
*Extended use may result in burns.
---|---
***| While using this product, make sure that the skin is in contact with the seat sensor area. Otherwise, product may not operate correctly.
Children and smaller individuals may have trouble staying in contact with sensor area.
| Do not spray urine in the direction of the washing nozzle.
*Doing so may result in blockage to the washing nozzles and cleaning area.
| Do not use old supply hose to connect to seat elbow. Use the one provided with your product. Anything else connected to the older hose may need replaced.
*Risk of water leakage and/or property loss/damage.
***| In case of sudden power failure, remove the power plug and close the angle valve to prevent water leakage.
Risk of water leakage and/or property loss/damage.
| Avoid direct sunlight or heat.
*Risk of product discoloration.
| Do not supply electricity with an outlet on a switch.
*Run the risk of issues caused by improperly resetting the thermal breaker.
***| When the filter is being replaced, be sure to close the water supply angle valve. When the filter is being installed, be sure to fasten it with force.
Risk of water leak.
| Unplug the unit from power when the product is in disuse for an extended amount of time. Make sure to shut off the water and remove the water inside the product.
*Risk of fire, leaks, and product damage.
***| When storing or transporting in cold climate, make sure to remove all water from the unit. Product may crack and other damages may occur due to freezing water.
Risk of fire, leaks, and product damage.

PROPER BATTERY USAGE:
Read the following for proper remote control battery maintenance.
– Properly install the batteries according to its correct polarity.
– Remove the batteries during long periods without use.
– Replace the batteries before it reaches the end of its usage. Failure to do so may result in interrupted control signals.
– Send used alkaline and zinc carbon batteries to battery recyclers or check with your local or state solid waste authority prior to disposing.
– Place the batteries out of children and infant reach.
If battery is swallowed, contact a doctor immediately.
– If battery fluid leaks onto user, quickly rinse off area using water OR if battery fluid gets into eyes, do not rub your eyes. Quickly rinse it with water and consult a doctor immediately.
May result in vision impairment or blindness.

DO NOT DO THE FOLLOWING WITH THE BATTERIES:
– Do not hold or store with metal objects (such as a necklace or a watch).
– Do not mix new and old batteries.
– Do not pull apart battery or throw it into water and/or fire. Battery fluids may cause a fire.

MEET YOUR TOILET

MOEN ET900 Electronic Cleansing Toilet - TOILET

PARTS LIST

AA. Caution Label
BB. Adjustable Dial
CC. Power Cord
DD. Flush Water Hose
EE. Cleansing Water Hose
FF. Kick Control (ET2200 model only)
GG. Toilet
HH. Nozzle (Front and Rear Wash)
II. Dryer
JJ. Heated Seat
KK. Seat Sensor
LL. Lid

ADJUSTABLE DIAL

MOEN ET900 Electronic Cleansing Toilet - fig 2

INSTALLING YOUR PRODUCT

Open the box right side up. Remove the accessories first and then remove the Toilet from the top.
ROUGH DIMENSIONS AND INSTALL

MOEN ET900 Electronic Cleansing Toilet - ROUGH

MOEN ET900 Electronic Cleansing Toilet - pencil

Use a pencil to mark the center of the toilet drain flange using a straight edge.
Measure 4-5/16” (102mm) from center on either side of the flange.

MOEN ET900 Electronic Cleansing Toilet - mounting

Place the mounting blocks (H ) centered on the marks you just created.
Use a drill to fasten large lag bolts (I) into mounting blocks. Make sure drilled holes will not interfere with screws, power lines, etc. below floor.
NOTE: If mounting to concrete floor, alternative fasteners may be required (not included).

MOEN ET900 Electronic Cleansing Toilet - ring

Place a wax ring (K) on the toilet drain flange and ensure the wax ring is centered over the hole.

MOEN ET900 Electronic Cleansing Toilet - Valve

Install the T-Valve (E) to the water shutoff.

MOEN ET900 Electronic Cleansing Toilet - toilet 1

Set toilet (A) in place.
Ensure the side holes of the toilet line up with the mounting block on the floor.
Firmly press down on the toilet to set the wax ring.
The supply lines and electrical connections can be left bundled inside the toilet body at this time.

MOEN ET900 Electronic Cleansing Toilet - Avoid

Secure the toilet to the mounting blocks on either side using the Toilet screws and caps (J).
Avoid over-tightening screws to prevent cracking the toilet.
Cover the screw and washer using the plastic cap as shown above.

MOEN ET900 Electronic Cleansing Toilet - Remove

Remove toilet seat assembly by first raising the seat and seat cover.
Firmly grasp the seat and seat cover with one hand and the main body of the toilet with the other.
Pull upward with a firm motion until the seat assembly separates from the main body of the toilet.
Carefully set the seat aside to avoid pulling any wires or pinching the hoses.
DO NOT use tools to pry the seat off.

MOEN ET900 Electronic Cleansing Toilet - Power Cord

Feed the Power Cord (CC) through the opening in the back of the toilet as shown above. DO NOT plug in the power cord yet.

MOEN ET900 Electronic Cleansing Toilet - Water

Feed the Flush Water Hose (DD) through the opening in the back of the toilet and connect to the T-Fitting (E).

MOEN ET900 Electronic Cleansing Toilet - Battery Box

If equipped, connect the Battery Box Assembly (D) to the cable attached to the seat assembly. Snug up the connector and tuck the battery box into the toilet body cavity as highlighted above.
If installing other models, skip to Step 11.

MOEN ET900 Electronic Cleansing Toilet - Cleansing

Feed the Cleansing Water Hose (EE) through the opening in the back of the toilet and connect to the top of the T-Fitting (E).
The Cleansing Water Hose comes from the seat assembly.

MOEN ET900 Electronic Cleansing Toilet - battery
backup

Feed all wires, hoses and the battery backup (if equipped) into the main cavity of the back of the toilet between the pump and the plastic tank.
Firmly press down on top of the seat assembly near the 4 snap areas as indicated by the arrows above.

MOEN ET900 Electronic Cleansing Toilet - tightly

Ensure all wires, hoses and the battery backup (if equipped) are secured tightly.
Turn water on slowly and check for leaks. In case of leaking, unfasten the water connections and install them again.

MOEN ET900 Electronic Cleansing Toilet - flush

Plug in the toilet. Check the flush functionality.

SELF-DIAGNOSTIC
Once the power light is on, the toilet will run its initial diagnostics: lights will turn on, cleaning nozzle will extend, the motor will begin to run and water will run through the system. Once the light is off, the self- diagnostic is complete.

INSTALLING YOUR TOILET IS COMPLETE

MOEN ET900 Electronic Cleansing Toilet - Docking
Station

MOEN ET900 Electronic Cleansing Toilet - remote

Determine your desired location for the remote control and its holder. The holder should be close enough for the user to reach while seated. Hold the bracket up to the wall and mark the screw holes with a pencil. Make sure the remote control holder is level on the wall.

MOEN ET900 Electronic Cleansing Toilet - bit

Drill marked holes using a 3/16” drill bit. Tap in anchors (G – Items List) using a hammer. See diagram above for correct install process.

MOEN ET900 Electronic Cleansing Toilet - supplied

Secure Docking Station to the wall using the supplied screws (G – Items List). Prior to installing the remote control, install 2 AAA Batteries (B – Items List) into the remote controler and then place the remote onto the holder. Installation of Remote Control is complete.

INSTALLING THE REMOTE CONTROL
When the product leaves the factory, the remote control and the product are connected. If the remote control and product are not connected;
please review our troubleshooting section.

MATCHING YOUR REMOTE CONTROL CODE
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, if there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is conntected to.
  • Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by Moen Incorporated could void the user’s authority to operate the equipment.

Unplug the toilet.

MOEN ET900 Electronic Cleansing Toilet - water temp

Press the “Stop” key for a few seconds until the dryer temp / water temp / seat temp lights start to blink. The Level light flickers.

MOEN ET900 Electronic Cleansing Toilet - temp

Place the remote control near the toilet and plug the product back in. The lights of dryer temp / water temp / seat temp will stop blinking and stay solid to indicate successful pairing.

RESTORE FACTORY SETTINGS
To restore the product to the original factory settings, pull the plug from the wall, wait 1 minute and then reconnect the plug. The Water Temp, Seat Temp, Dryer Temp, Spray Strength, and Nozzle Position will restore to the original Middle level settings.

MAINTENANCE OF PRODUCT SURFACE AND CERAMICS
Wipe dust or stains with a soft wet cloth.
A wet soft brush, cloth or sponge may be used to clean the cereamic area.
DO NOT use abrasive cleaning solutions such as alcohol, bleach, paint thinner, cresol, benzene, gasoline, etc.

MOEN ET900 Electronic Cleansing Toilet - Nozzle 1

MAINTENANCE OF THE NOZZLE
When powered on and not seated, press the “Nozzle Clean” button on the remote controller and the washer will automatically extend. You may gently hold the steel pipe with one hand and pull out the front end of the nozzle outward with the other hand. If there  is dirt in the nozzle orifice, please clean it with a toothbrush. After cleaning, insert the front end of the nozzle into the steel pipe.
CAUTION: DO NOT HANDLE NOZZLE WITH FORCE.
When the nozzle is clogged, it is recommended to replace with a brand new one.

MAINTENANCE & CLEANING

Regular maintenance is required to ensure proper performance.
TURN OFF POWER AND WATER before doing maintenance.
DO NOT spray water or detergents on the toilet, remote control, or on the power cord. Doing so may cause electric shock or fire.
MAINTENANCE DURING THE WINTER SEASON:
During the winter season, the water inside may freeze after long period of storage and non-usage. Please take measurers to prevent.
Before connecting the product to the water supply and electrical outlet, allow time to defrost for up to 30 minutes in a warm indoor environment.
In case of extreme cold/freezing/nozzle stuck in place, wrap the water input line with a warm towel. Never pour hot water or use a hot dryer directly on the toilet.

TROUBLESHOOTING

Experiencing issues with your product?
If the user should run into any issues, please consult the troubleshooting guide below.
If problem persists, please contact Moen customer service for assistance.

POWER BUTTON FAULT DIAGNOSES SOLUTIONS
TOILET DOES NOT TURN ON. CHECK IF THE POWER CORD IS LOOSE OR NOT. ENSURE

POWER CORD IS FIRMLY PLUGGED INTO OUTLET.
CHECK IF THE POWER IS SWITCHED OFF (POWER LIGHT OFF).| PRESS ADJUSTABLE DIAL FOR 3 SECONDS, THE POWER LIGHT SHOULD TURN ON.
CHECK IF GROUND FAULT CIRCUIT INTERRUPTER
(GFCI) IS TRIPPED.| UNPLUG POWER CORD FROM ELECTRICAL OUTLET.
PRESS THE RESET BUTTON ON THE GFCI UNIT UNTIL CLICK IS HEARD. PLUG POWER CORD INTO ELECTRICAL OUTLET AND VERIFY OPERATION.
DRYER| FAULT DIAGNOSES| SOLUTIONS
THE DRYER BLOWS COLD AIR.| CHECK WHETHER OR NOT THE DRYER IS SWITCHED OFF.| ADJUST THE TEMPERATURE OF DRYER ACCORDING TO THE INSTRUCTION GUIDE.
CHECK WHETHER OR NOT THE HEATING ELEMENT OF DRYER IS DAMAGED.| PLEASE CONTACT MOEN FOR ASSISTANCE.
HEATED SEAT| FAULT DIAGNOSES| SOLUTIONS
THE SEAT TEMPERATURE IS TOO LOW OR HOT.| CHECK WHETHER OR NOT THE TEMPERATURE OF
SEAT IS ON THE “OFF” POSITION.| REGULATE THE TEMPERATURE OF SEAT ACCORDING TO THE INSTRUCTION GUIDE.
REMOTE CONTROL| FAULT DIAGNOSES| SOLUTIONS
THE BLUE LIGHT OF WATER
TEMPERATURE IS FLICKERING.| LOW BATTERY.| PLEASE REPLACE WITH NEW BATTERIES.
REMOTE CONTROL IS NOT WORKING.| CHECK WHETHER OR NOT THERE IS WATER ON THE REMOTE CONTROL.| WIPE OFF WATER WITH A DRY TOWEL. ALLOW REMOTE TO DRY BEFORE USE.
TOILET UNIT| FAULT DIAGNOSES| SOLUTIONS
THE PRODUCT DOES NOT FLUSH.| NO POWER SUPPLY.| ENSURE TOILET IS PLUGGED IN AND OUTLET IS FUNCTIONING PROPERLY.
WATER BOWL IS EMPTY AND NO SOUND OF FLUSHING.| ENSURE WATER SUPPLY IS FULLY ON.
CONTACT MOEN FOR ASSISTANCE.
FLUSH VALVE IS HEARD, BUT WATER IS NOT FLOWING.| 1. CHECK THE WATER SUPPLY LINES FOR A KINK.
2. ENSURE SUPPLY VALVE IS FULLY OPEN.
3. IF PROBLEM PERSISTS; CONTACT MOEN FOR ASSISTANCE
CONTINUOUS FLOW OF WATER SUPPLY.| 1. TRY FACTORY RESET OF TOILET BY UNPLUGGING POWER CORD, WAITING 1 MINUTE AND PLUGGING BACK IN. FOLLOW START UP PROCEDURE.
2. IF PROBLEM PERSISTS; COTACT MOEN FOR ASSISTANCE.
SOFT-CLOSING FEATURE| FAULT DIAGNOSES| SOLUTIONS
FOOT TOUCH SENSOR DOES NOT WORK.| SOFT-CLOSED FEATURE DAMAGED.| 1. TRY FACTORY RESET OF TOILET BY UNPLUGGING POWER CORD, WAITING 1 MINUTE AND PLUGGING BACK IN. FOLLOW START UP PROCEDURE.
2. IF PROBLEM PERSISTS; COTACT MOEN FOR ASSISTANCE.
WASH FUNCTIONS| FAULT DIAGNOSES| SOLUTIONS
NO WATER FROM THE NOZZLE.| CHECK WATER SUPPLY TO SEE IF IT’S OFF.| TURN WATER SUPPLY ON.
WATER SUPPLY VALVE IS CLOSED.| OPEN WATER SUPPLY VALVE.
CHECK WHETHER OR NOT THE WATER FILTER IS
BLOCKED.| CLEAN OR CHANGE THE WATER FILTER IN THE T-FITTING IF EQUIPPED.
CHECK WHETHER OR NOT THE SUPPLY HOSE IS KINKED.| UN-KINK THE SUPPLY LINE.
THE NOZZLE AND / OR DRYER FUNCTIONS ARE NOT WORKING.| USER MUST BE SEATED ON THE TOILET AND THE SEAT SENSOR MUST BE TOUCHED.
WEAK WATER PRESSURE DURING CLEANING.| CHECK WHETHER OR NOT THE WATER PRESSURE OF
CLEANING SWITCH TO LOW LEVEL OR NOT.| REGULATE THE WATER PRESSURE ACCORDING TO THE INSTRUCTION GUIDE.
CHECK WHETHER OR NOT THE INLET FILTER IS BLOCKED.| IF EQUIPPED, CLEAN THE FILTER IN THE T-FITTING.
UNUSUAL WATER FLOW FROM THE NOZZLE.| ABNORMAL OPERATION.| 1. CLEAN THE BIDET NOZZLE.
2. UNPLUG THE TOILET AND PLUG BACK IN, FOLLOWING RESET PROCEDURE.
WATER TEMPERATURE IS NOT WARM ENOUGH.| CHECK THE TEMPERATURE SETTING.| CHANGE THE WATER TEMPERATURE USING THE REMOTE CONTROL.
THE CLEANING NOZZLE IS ALWAYS LEAKING.| THE SOLENOID VALVE MAY BE STUCK OPEN.| 1. ACTIVATE EITHER FRONT OR REAR WASH TO TRY AND RESET VALVE.
2. PLEASE CONTACT MOEN FOR ASSISTANCE.
THE CLEANING FUNCTION IS
NOT WORKING NORMALLY.| SEAT SENSOR DOES NOT WORK.| PLEASE CONTACT MOEN FOR ASSISTANCE.

MOEN 3 YEAR LIMITED WARRANTY

Moen® products have been manufactured under the highest standards of quality and workmanship. Moen warrants to the original consumer purchaser, for residential use, that these products (eBidet or eToilet) will be leak-free and drip-free during normal use and all parts and finishes of these products will be free from defects in material and manufacturing workmanship during normal use, for three (3) years from the date of original consumer purchase for residential use (the “Warranty Period” for homeowners). All other purchasers (including purchasers for industrial, commercial and business use) are warranted for a period of one (1) year from the original date of purchase (the “Warranty Period” for non-homeowners).
If this eBidet or eToilet should ever develop a leak or drip during the Warranty Period, Moen will FREE OF CHARGE provide the parts necessary to put the product back in good working condition and will replace FREE OF CHARGE any part or finish that proves defective in material and manufacturing workmanship, under normal installation, use and service. Replacement parts may be obtained by calling 1-800-289-6636 (in Canada, 1-800-465-6130), or by writing to Moen Incorporated, 25300 Al Moen Drive, North Olmsted, OH 44070-8022 (in Canada, Moen, 2816 Bristol Circle, Oakville, Ontario L6H5S7, Canada). Proof of purchase (original sales receipt) from the original consumer purchaser must accompany all warranty claims. Defects or damage caused by the use of other than genuine Moen parts is not covered by this warranty. This warranty is applicable only to products purchased after December, 1995 and shall be effective from the date of purchase as shown on purchaser’s receipt.
This warranty is extensive in that it covers replacement of all defective parts and finishes. However, damage due to installation error, product abuse, product misuse, or use of cleaners containing abrasives, alcohol or other organic solvents, whether performed by a contractor, service company, or yourself, are excluded from this warranty. Moen will not be responsible for labor charges and/or damage incurred in installation, repair or replacement, nor for any indirect, incidental or consequential damages, losses, injury or costs of any nature relating to these products. Except as provided by law, this warranty is in lieu of and excludes all other warranties, conditions and guarantees, whether expressed or implied, statutory or otherwise, including without restriction those of merchantability or of fitness for use. Some states, provinces and nations do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state, province to province, nation to nation. Moen will advise you of the procedure to follow in making warranty claims. Simply write to Moen at the applicable address set forth above. Explain the defect and include proof of purchase and your name, address, area code and telephone number.

(USA)
1-800-BUY-MOEN (1-800-289-6636)
WWW.MOEN.COM
(Canada)
1-800-465-6130
www.moen.ca
Moen Incorporated
25300 Al Moen Drive
North Olmsted, Ohio 44070-8022
U.S.A.
INS12982- 06/23
©2023 MOEN INCORPORATED

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