true STG1H-2HG Glass-Door Insulated Reach-In Heated Holding Cabinet Instruction Manual

INSTALLATION MANUAL
CONGRATULATIONS!
You have just purchased the finest commercial heated cabinet available.
You can expect many years of trouble-free operation.
INSTALLATION MANUAL
SPEC SERIES: STR, STA & STG HEATED CABINETS

NOTICE TO CUSTOMER
Loss or spoilage of products in your refrigerator/freezer is not covered by a warranty. In addition to following recommended installation procedures, you must run the refrigerator/freezer 24 hours prior to usage.

SAFETY INFORMATION

How to Maintain Your True Refrigerator to Receive the Most Efficient and Successful Operation.
You have selected one of the finest commercial refrigeration units made. It is manufactured under strict quality controls with only the best quality materials available. Your  TRUE cooler when properly maintained will give you many years of trouble-free service.
WARNING: Use this appliance for its intended purpose as described in this Owner Manual.

SAFETY PRECAUTIONS
When using electrical appliances, basic safety precautions should be followed, including the following:

• This unit must be properly installed and located in accordance with the Installation Instructions before it is used.
• Do not allow children to climb, stand or hang on the shelves in the refrigerator. They could damage the unit and seriously injure themselves.
• Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance. Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.
• Keep fingers out of the “pinch point” areas; clearances between the doors and between the doors and cabinet are necessarily small; be careful closing doors when children are in the area.
• Unplug the unit before cleaning and making repairs.
  NOTE: We strongly recommend that any servicing be performed by a qualified technician

DANGER!
RISK OF CHILD ENTRAPMENT

PROPER DISPOSAL OF THE UNIT
Child entrapment and suffocation are not problems of the past.
Junked or abandoned refrigerators are still dangerous… even if they will sit for “just a few days.” If you are getting rid of your old refrigerator, please follow the instructions below to help prevent accidents.

BEFORE YOU THROW AWAY YOUR OLD UNIT:

• Take off the doors.
• Leave the shelves in place so that children may not easily climb inside.

USE OF EXTENSION CORDS
NEVER USE AN EXTENSION CORD! TRUE will not warranty any refrigerator that has been connected to an extension cord.

REPLACEMENT PARTS

• Component parts shall be replaced with like components.
• Servicing shall be done by authorized service personnel, to minimize the risk of possible ignition due to incorrect parts or improper service.
• Lamps must be replaced by identical lamps only.
• If the supply cord is damaged, it must be replaced by a special cord or assembly available from the manufacturer or its service agent.

WARNING!
HOW TO CONNECT ELECTRICITY
DO NOT, UNDER ANY CIRCUMSTANCES, CUT OR REMOVE THE GROUND PRONG FROM THE POWER CORD. FOR PERSONAL SAFETY, THIS  APPLIANCE MUST BE PROPERLY GROUNDED.

The power cord from this appliance is equipped with a grounding plug which minimizes the possibility of electric shock hazards.
Have the wall outlet and circuit checked by a qualified electrician to make sure the outlet is properly grounded?
If the outlet is a standard 2-prong outlet, it is your personal responsibility and obligation to have it replaced with a properly grounded wall outlet.
The refrigerator should always be plugged into its own individual electrical circuit, which has a voltage rating that matches the rating plate.
This provides the best performance and also prevents overloading building wiring circuits which could cause a fire hazard from overheated wires.
Never unplug your refrigerator by pulling on the power cord. Always grip the plug firmly and pull it straight out from the outlet.
Repair or replace immediately all power cords that have become frayed or otherwise damaged. Do not use a cord that shows cracks or abrasion damage along its length or at either end.
When removing the refrigerator away from the wall, be careful not to roll over or damage the power cord.
If the supply power cord is damaged it should be replaced with original equipment manufacture parts. To avoid hazards this should be done by a qualified service technician.

USE OF ADAPTER PLUGS
NEVER USE AN ADAPTER PLUG! Because of potential safety hazards under certain conditions, we strongly recommend against the use of an adapter plug.
The incoming power source to the cabinet including any adapters used must have adequate power available and must be properly grounded. Only adapters listed with UL should be used.

NORTH AMERICA USE ONLY!
NEMA plugs
TRUE uses these types of plugs. If you do not have the right outlet have a certified electrician install the correct power source.
NOTE: International plug configurations vary by voltage and country.![true STG1H 2HG Glass-Door Insulated Reach In Heated Holding Cabinet

• icon](https://manuals.plus/wp-content/uploads/2022/09/true-STG1H-2HG-Glass- Door-Insulated-Reach-In-Heated-Holding-Cabinet-icon.png)

INSTALLATION

OWNERSHIP
To ensure that your unit works properly from the first day, it must be installed properly. We highly recommend a trained refrigeration mechanic and electrician install your TRUE  equipment. The cost of a professional installation is money well spent.
Before you start to install your TRUE unit, carefully inspect it for freight damage. If damage is discovered, immediately file a claim with the delivery freight carrier.
TRUE is not responsible for damage incurred during shipment.

UNCRATING
TOOLS REQUIRED

• Adjustable Wrench
• 1/2 inch socket (Castor Bolts)
• 3/4 inch socket (Skid Bolts)
• Level

The following procedure is recommended for uncrating the unit:
A. Remove the outer packaging, (cardboard and bubbles or Styrofoam corners and clear plastic). Inspect for concealed damage. Again, immediately file a claim with the freight carrier if there is damage.
B. Move your unit as close to the final location as possible before removing the wooden skid.

NOTE: KEYS FOR COOLERS WITH DOOR LOCKS ARE LOCATED IN WARRANTY PACKETS

LOCK AND KEYS
The following procedure is for locking and unlocking the unit:
A. Insert the key and turn.
B. Remove the key.

HOW TO CONNECT ELECTRICITY
Do not, under any circumstances, cut or remove the ground prong from the power cord. For personal safety, this appliance must be properly grounded.
The power cord of this appliance is equipped with a grounding plug which mates with a standard grounding wall outlet to minimize the possibility of electric shock hazards from this appliance. Have the wall outlet and circuit checked by a qualified electrician to make sure the outlet is properly grounded? If the outlet is a standard 2-prong outlet, it is your personal responsibility and obligation to have it replaced with a properly grounded wall outlet. The unit should always be plugged into its own individual electrical circuit, which has a voltage rating that matches the rating plate. This provides the best performance and also prevents overloading building wiring circuits which could cause a fire hazard from overheated wires. Never unplug your unit by pulling on the power cord. Always grip the plug firmly and pull it straight out from the outlet. Repair or replace immediately all power cords that have become frayed or otherwise damaged. Do not use a cord that shows cracks or abrasion damage along its length or at either end. When removing the unit away from the wall, be careful not to roll over or damage the power cord.

ELECTRIC INSTALLATION & SAFETY INFORMATION

• If the supply cord is damaged, it must be replaced by a special cord or assembly available from the manufacturer or its service agent.
• Lamps must be replaced by identical lamps only.
•  Appliance tested according to the climate classes 5 and 7 temperature and relative humidity.

ELECTRICAL INSTRUCTIONS
A. Before your new unit is connected to a power supply, check the incoming voltage with a voltmeter. If anything less than 100% of the rated voltage for operation is noted,  correct it immediately.
B. All units are equipped with a service cord and must be powered at the proper operating voltage at all times. Refer to the cabinet data plate for this voltage.

TRUE RECOMMENDS THAT A SOLE-USE CIRCUIT BE DEDICATED FOR THE UNIT.
WARNING: The power supply cord ground should not be removed!
NOTE: To reference the wiring diagram, remove the front louvered grill, a wiring diagram is positioned on the inside cabinet wall.

WIRE GAUGE CHART
115 Volts  Distance In Feet To Center of Load

Amps
2
3
4
5
6| 20
14
14
14
14
14| 30
14
14
14
14
14| 40
14
14
14
14
14| 50
14
14
14
14
14| 60
14
14
14
14
14| 70
14
14
14
14
14| 80
14
14
14
14
12| 90
14
14
14
12
12| 100
14
14
14
12
12| 120
14
14
12
12
10| 140
14
14
12
10
10| 160
14
12
12
10
10
---|---|---|---|---|---|---|---|---|---|---|---|---
7
8
9
10
12| 14
14
14
14
14| 14
14
14
14
14| 14
14
14
14
12| 14
14
12
12
12| 14
12
12
12
10| 12
12
12
10
10| 12
12
10
10
10| 12
10
10
10
8| 10
10
10
10
8| 10
10
8
8
8| 10
8
8
8
8| 8
8
8
8
6
14
16
18
20
25| 14
14
14
14
12| 14
12
12
12
10| 12
12
10
10
10| 10
10
10
10
8| 10
10
8
8
8| 10
8
8
8
6| 8
8
8
8
6| 8
8
8
6
6| 8
8
8
6
6|  6
6
8
6
5| 6
6
8
5
4| 6
6
5
5
4
30
35
40
45
50| 12
10
10
10
10| 10
10
8
8
8| 8
8
8
6
6| 8
6
6
6
6| 6
6
6
6
5| 6
6
5
5
4| 6
5
5
4
4| 6
5
4
4
3| 5
4
4
3
3| 4
4
3
3
2| 4
3
2
2
1| 3
2
2
1
1

230 Volts  Distance In Feet To Center of Load

Amps
5
6
7
8
9| 20
14
14
14
14
14| 30
14
14
14
14
14| 40
14
14
14
14
14| 50
14
14
14
14
14| 60
14
14
14
14
14| 70
14
14
14
14
14| 80
14
14
14
14
12| 90
14
14
14
12
12| 100
14
14
14
12
12| 120
14
14
14
12
12| 140
14
14
14
12
12| 160
14
12
12
10
10
---|---|---|---|---|---|---|---|---|---|---|---|---
10
12
14
16
18| 14
14
14
14
14| 14
14
14
14
14| 14
14
14
14
14| 14
14
14
14
12| 14
14
14
12
12| 14
14
12
12
10| 14
12
12
12
10| 12
12
12
10
10| 12
12
10
10
10| 12
10
10
10
8| 10
10
10
8
8| 10
10
8
8
8
20
25
30
35
40| 14
14
14
14
12| 14
12
12
12
10| 12
12
10
10
10| 10
10
10
10
8| 10
10
8
8
8| 10
8
8
8
6| 8
8
8
8
6| 8
8
8
6
6| 8
8
8
6
6|  6
6
8
6
5| 6
6
8
5
4| 6
6
5
5
4
50
60
70
80
90
100| 12
12
10
10
10
10|  10
10
10
8
8
8|  10
8
8
8
6
6| 8
6
6
6
6
6|  6
6
6
6
5
5| 6
6
6
5
5
4|  6
6
5
5
4
4| 6
6
5
4
4
3| 6
5
4
4
3
3| 5
4
4
3
3
2| 4
4
2
2
1
1|  4
3
2
2
1
1

LOCATING

1. Make sure the unit is as close to the final location as possible.
2. Remove the shipping bolts located at the bottom of the wooden skid.
3. Carefully slide the unit off the wooden skid. Slide packing material underneath the side of the unit hanging off the skid. Then install castors or legs for that side of the unit.
4. Then carefully slide the other side of the unit off one corner at a time while installing castors or legs for each corner. Use packing material under each corner of the unit before installing a castor or leg.

INSTALLATION OF CASTORS OR OPTIONAL LEGS
Important Safeguard for installation of leg/castor. Images 1-5 demonstrate the procedure.

SECURING CASTORS AND LEGS
To obtain maximum strength and stability of the unit, it is important that you make sure each castor is secure. Optional legs are hand-tightened securely against the lower rail assembly. The bearing race on the castor or the top edge of the leg must make firm contact with the rail.

LEVELING SHIMS
Four leveling shims have been provided for leveling castored units positioned on uneven floors. Shims must be positioned between the rail end and bearing race.

A. Turn the bearing race counter-clockwise until the cabinet is level. Level front to back and side to side. (diagonally)
B. Install the desired number of shims, making sure the slot of the shim is in contact with the threaded stem of the castor.
C. If more than one shim is used, turn the slot at a 90° angle so they are not in line.
D. Turn the bearing race clockwise to tighten and secure the castor by tightening the anchoring bolt with a 3/4 inch open end wrench or the tool provided.

CAUTION: TO AVOID DAMAGE TO THE LOWER RAIL ASSEMBLY, SLOWLY RAISE THE UNIT TO AN UPRIGHT POSITION.

NOTE: OPEN HOLES LOCATED ON THE CROSS MEMBERS OF THE FRAME RAIL SHOULD BE PLUGGED IN BEFORE THE UNIT IS IN USE.

LEVELING
A. Proper leveling of your TRUE unit is critical to operating success (for non-mobile models). Effective door operation will be affected by level.
B. The unit should be leveled front to back and side to side with a level.
C. Free plug and cord from the top of the unit (do not plug in).
D. The unit should be placed close enough to the electrical supply so that extension cords are never used.
NOTE: If the cabinet has a center leveling screw, castor, or leg, make sure it is adjusted properly so it makes full contact with the floor after the cabinet has been leveled.

WARNING: WARRANTIES ARE VOID IF THE UNIT IS MORE THAN 7 FT. (2.1M) FROM PLUG-IN CONNECTION.

SEALING CABINET TO FLOOR
STEP 1 – Position Cabinet – Allow one inch between the wall and rear of the refrigerator to assure proper ventilation. For freezers, 3 inches between the wall and the rear of the cabinet will assure proper ventilation.
STEP 2 – Level Cabinet – Cabinet should be level, side to side and front to back. Place a carpenter’s level on the interior floor in four places:
A. Position level on the inside floor of the unit near the doors. (Level should be parallel to cabinet front). Level cabinet.
B. Position level at the inside rear of the cabinet. (Again level should be placed parallel to the cabinet back).
C. Perform similar procedures to steps A & B by placing the level on the inside floor (left and right sides – parallel to the depth of the cooler). Level cabinet.

STEP 3 – Draw an outline on the base on the floor.
STEP 4 – Raise and block the front side of the cabinet.
STEP 5 – Apply a bead of “NSF Approved Sealant”, (see list below), to the floor half an inch inside the outline drawn. The bead must be heavy enough to seal the entire cabinet surface when it is down on the sealant.
STEP 6 – Raise and block the rear of the cabinet
STEP 7 – Apply sealant on the floor as outlined in Step 5 on the other three sides.
STEP 8 – Examine to see that cabinet is sealed to the floor around the entire perimeter.
NOTE: Asphalt floors are very susceptible to chemical attack. A layer of tape on the floor prior to applying the sealant will protect the floor.

NSF-APPROVED SEALANTS:

1. Minnesota Mining #ECU800 Caulk
2.  Minnesota Mining #ECU2185 Caulk
3.  Minnesota Mining #ECU1055 Bead
4. Minnesota Mining #ECU1202 Bead
5. Armstrong Cork – Rubber Caulk
6.  Products Research Co. #5000 Rubber Caulk
7. G.E. Silicone Sealer
8. Dow Corning Silicone Sealer

ROLL-IN & ROLL-THRU RAMP INSTALLATION
Once the cabinet is in its final location and level the roll-in ramp can be installed. The ramp has three slotted holes in the back. These slotted holes slide over three thumb screws located in the front of the cabinet near the floor.

DOOR SWEEP GASKET ADJUSTMENT
To adjust the door sweeper gasket, loosen slotted thumbscrews. The gasket can then be moved up or down and side to side. The gasket should make some contact with the ramp when the door is closing. This can be checked by opening up the door 3-4″ and allowing the door to close. This process may have to be done several times before securing the sweeper gasket bracket. Once the gasket is properly adjusted, tighten slotted thumbscrews. See image 5.

HUMIDIFICATION PROCEDURE ADJUSTING HUMIDITY

This instruction is TRUE’s recommended procedure for providing interior humidity control.
The heated cabinet is designed to provide flexibility in desired interior humidity.
LOW HUMIDITY
A. Positioned on top of the unit and behind the rain shield is the manual humidity control. To access the humidity control see the instructions above to secure the rain shield in the open position.
B. Turn counterclockwise to ventilate cabinet humidity. (See photo below)

HIGH HUMIDITY
A. When cabinet contents require higher humidity, close the vent shown below.

SETUP

STANDARD ACCESSORIES
PILASTER INSTALLATION & OPERATION
TRUE STR, STA, and STG cabinets are available with four different shelving/tray slide options.
Type Kit #1. Angle Type Tray Slide
Type Kit #2. Rod Style Tray Slide
Type Kit #3. Universal Tray Slide
Type Kit #4. Shelf Standards (shelf clips)

REQUIRED TOOLS:

• Standard Screwdriver (Flathead)
• Rubber / Plastic Mallet
• Tape Measure

INSTALLATION PROCEDURES (WIRE SHELVES):
Wire shelves come with shelf clips (image 1).
Properly insert the shelf clips to the desired height (remember all shelf clips will need to be installed at the same height to keep the shelf level.)
Once the shelves are installed the remaining threaded holes will have thumb screws inserted. These thumb screws are provided in the unit.

WARNING!
Do not use pliers or any crimping tools when installing shelf clips. Altering shelf clips in any way can lead to shelving instability.

SHELF INSTALLATION:
For Proper Shelf Clip Installation Please Read The Following Instructions.
STEP 1
Install the top tab of the shelf clip into the proper hole. Push up on the bottom of the clip. (See image 1).
STEP 2
The bottom tab of the shelf clip will fit tightly. You may need to squeeze or twist the bottom of the shelf clip to install. (See images 2 & 3).
STEP 3
After installation, the shelf clip will fit snugly into the shelf standard.
The shelf clip should not be loose or able to wiggle out of the shelf standard.

SHELF INSTALLATION TIPS

1. Install all the shelf clips before installing the shelves.
2. Start at the bottom in terms of shelf installation and work your way up.
3. Always lay the back of each shelf down on the rear clips before the front.

CONFIGURATION (PILASTERS):
Each TRUE Specification Series (STR, STA, and STG) is available with two pilaster configurations. Each configuration depends on the end-user preference. Multiple door units have two configurations for each section. See image 7.![true STG1H 2HG Glass-Door Insulated Reach In Heated Holding Cabinet

• CONFIGURATION](https://manuals.plus/wp-content/uploads/2022/09/true-STG1H- 2HG-Glass-Door-Insulated-Reach-In-Heated-Holding-Cabinet-CONFIGURATION.png)

INSTALLATION PROCEDURES (PILASTERS):
Install slotted thumb screws into threaded holes along the inside wall of the cabinet.![true STG1H 2HG Glass-Door Insulated Reach In Heated Holding Cabinet

• PROCEDURES](https://manuals.plus/wp-content/uploads/2022/09/true-STG1H-2HG- Glass-Door-Insulated-Reach-In-Heated-Holding-Cabinet-PROCEDURES.png)

Slide pilasters into position behind the slotted screws. Leave all of the thumb screws loose for adjustments when installing tray slides. It is critical to measure from the center of the square hole on the front pilaster to the center hole of the rear pilaster. This measurement should be 24 5/8″ (625 mm) (see image 8). Do the same on the opposite side of the cabinet for a single door. Make sure the measurement of 24 5/8″ (625 mm) is the same in the center pilasters in 2 and 3 door units. Tap the tray slides into the Pilasters with a rubber Mallet.
Angle & Rod Type shelving uses an 18 1/8″ (460 mm) distance between Pilasters. Universal Tray slides have a 21 1/4″ (540 mm) distance between Pilasters. See image 9.![true STG1H 2HG Glass-Door Insulated Reach In Heated Holding Cabinet

• PROCEDURES1](https://manuals.plus/wp-content/uploads/2022/09/true-STG1H-2HG- Glass-Door-Insulated-Reach-In-Heated-Holding-Cabinet-PROCEDURES1.png)

After the pilasters are installed the Universal Tray, Angle Type Tray, and Rod Style Tray Slides will slide into the pilasters. See images 1-6. When disassembling or changing tray slides a rubber mallet may be used to take out the different tray slides. Gently tap on the underside of the tray slide to loosen it from the pilaster. ![true STG1H 2HG Glass-Door Insulated Reach In Heated Holding Cabinet

• WIRE SHELVES21](https://manuals.plus/wp-content/uploads/2022/09/true-STG1H- 2HG-Glass-Door-Insulated-Reach-In-Heated-Holding-Cabinet-WIRE-SHELVES21.png)

Pilaster installation (side wall of cabinet)| Pilaster installation two and three-door models
(middle of the wall in the rear of the cabinet)| Pilaster installation (back wall of cabinet for two
& three-door models)

DOOR OPERATION DOOR CONFIGURATION:
After installation, cabinet doors can be adjusted for alignment. The hinge on the door and hinge on the cabinet can be adjusted accordingly.

STEP 1
Remove the door open at a 90˚ angle from the cabinet and lift the door up and out from the cabinet hinges carefully avoiding a rain shield. Rest the door in a safe area.

STEP 2
Remove the gray plastic cover from the hinge located on the cabinet. (See image 1). Use a standard screwdriver and pry out the gray cover. This exposes the three Phillips screws anchoring the hinge to the cabinet. (See image 2). Loosen these three screws but don’t remove them. Adjustments can be made slightly up/down and side to side. 

STEP 3
The hinge on the cabinet door can also be adjusted. Remove the cover from the hinge located on the door. Pull on the cover directly out of the door. (See image 3). This exposes the three Phillips screws anchoring the hinge to the door. Loosen these three screws but don’t remove them. The hinge can be moved side to side, up and down. (See image 4).

NOTE: WHEN TIGHTENING THE HINGES TO THE CABINET AND DOOR DO NOT APPLY PRESSURE TO THE PHILLIPS SCREWS. CAREFULLY  ANCHOR THEM WITHOUT APPLYING EXTREME AMOUNTS OF PRESSURE.

STEP 4
To adjust the lock latch remove two Phillips screws and the latch can be put to the side for later reinstallation. (See image 5). The lock base that anchors the latch can be adjusted simply by loosening the two Phillips screws, but not removing them. Then the lock base can be moved from side to side for adjustment. (See image 6). After adjustment is complete tighten the lock base and install the latch back into place.

OPERATION

STARTUP
A. The cabinet is ready to operate. Plug in the unit.
B. Temperature controls are factory-set to maintain an approximate temperature of 140°F -180°F (60°C-82°C). Allow the unit to function for several hours, completely heating the cabinet before changing the control setting.
Temperature Control Location and Settings.

• LAE temperature control is located on the front of the cabinet in the louvered grill.
• Mechanical temperature control is located on the front of the cabinet in the louvered grill.
  See the website for adjustments, sequence of operation, and more information.

C. Excessive tampering with the control could lead to service difficulties. Should it ever become necessary to replace temperature control, be sure it is ordered from your TRUE
dealer or recommended service agent.
D. Good airflow in your TRUE unit is critical. Be careful to load the product so that it neither presses against the back wall nor comes within four inches of the evaporator housing.
Refrigerated air off the coil must circulate down the back wall.
NOTE: If the unit is disconnected or shut off, wait five minutes before starting again.
RECOMMENDATION – Before loading the product, we recommend you run your TRUE unit empty for two to three days. This allows you to be sure electrical wiring and installation are correct and that no shipping damage has occurred. Remember, our factory warranty does not cover product loss!

MECHANICAL TEMPERATURE CONTROLS

AIR SENSING

MECHANICAL TEMPERATURE CONTROL GENERAL SEQUENCE OF OPERATION
MECHANICAL CONTROL HEATED CABINET GENERAL SEQUENCE OF OPERATION

1. The cabinet is plugged in.
   a. Interior lights will illuminate if the rocker switch on the outside panel is in the “ON” position.

2. The temperature control will energize the heat elements if the control is calling for heat.

3. The temperature control will cycle the heating elements on and off.
   a. The temperature control is sensing the air temperature.
   b. The temperature control should be set between 140°F-180°F (60ºC-82ºC).
   c. The temperature control has an “OFF” position.
   d. The thermometer is designed to read and display a cabinet temperature, not a product temperature. This cabinet temperature may reflect the heating cycle determined by the temperature control. The most accurate temperature on a cabinet’s operation is to verify the product temperature.

ELECTRONIC TEMPERATURE CONTROLS

LAN ELECTRONIC TEMPERATURE CONTROL GENERAL SEQUENCE OF OPERATION

t1 = supply air / return air (thermostat)
t2 = coil / copper line (defrost)
t3 = return air / supply air (display)

• STA, STG, STM, STR Models.

t3 probe is not installed and/or activated in all applications with t3 not installed and/or activated, the displayed probe is t1.

LAE MODEL HEATED CABINET ELECTRONIC CONTROL GENERAL SEQUENCE OF OPERATION

1. The cabinet is plugged in.
   a. Display will illuminate.

2. The LAE control will energize the heat elements if the control is calling for heat.

3. The LAE control will cycle the heating elements on and off determined by the Set-Point and Differential temperatures.
   a. The Set-Point is the adjustable preprogrammed temperature that de-energizes the heat elements. This is not the programmed cabinet temperature.
   b. The Differential is the nonadjustable preprogrammed temperature that is added to the Set-Point temperature that will re-energize the heat elements.
   c. The LAE control is designed to read and display a cabinet temperature, not a product temperature. This cabinet temperature may reflect the heating cycle of the Set-Point and its Differential. The most accurate temperature on a cabinet’s operation is to verify the product temperature.

Example: If the Set-Point is 180°F/82.2°C and the Differential is 1°F/.56°C
(Set-Point) 180°F + 1 (Differential) = 181°F
Or
(Set-Point) 82.2°C + .56 (Differential) = 82.76°C
The heating elements will cycle on 180°F/82.2°C and back off at 181°F/82.76°C

HOW TO DIAGNOSE AN LAN ELECTRONIC CONTROL

HOW TO DIAGNOSE AN LAN ELECTRONIC CONTROL

USING THE LAW ELECTRONIC CONTROL
LOCKING AND UNLOCKING THE LAE CONTROLLER:
WHY: Locking of control is necessary to prevent changes to the program that may affect cabinet operation.

HOW TO LOCK AND UNLOCK LAE CONTROLLER:
STEP 1 – To change the lock setting press and release the Info button .
“t1” will appear. See image 1.
STEP 2 – Press the Down button until “Loc” appears. See image 2.
STEP 3 – While pressing and holding the Info button press the Up or Down button to change the lock settings. If “no” appears, the controller is unlocked. If “yes” appears, the controller is locked. See images 3 and 4.
STEP 4 – Once the lock setting has been set correctly release the info button . Wait 5 seconds for the display to show temperature.
See image 5.

Image 3: If “no” appears on the screen, the controller is unlocked.

Image 4: If “yes” appears on the screen, the controller is locked.

LAE Control

HOW TO TURN OFF THE LAE ELECTRONIC CONTROL:
May need to unlock control.
WHY: Turning off the control will deactivate all electrical components.
CAUTION: Turning off the control will not shut off power to the cabinet. The cabinet must be unplugged prior to any repair.

HOW TO TURN OFF THE LAE ELECTRONIC CONTROL:
STEP 1 – To turn off the control, press and hold the Stand-by button until “OFF” appears. Release the Stand-by button. See Image 2.
STEP 2 – To turn on the control, repeat prior steps and a temperature will appear.

TURNING THE GLASS DOOR MODEL LIGHTS ON AND OFF:
May need to unlock control.
WHY: Light may be controlled by LAE Controller or interior light switch.

HOW TO TURN THE GLASS DOOR MODEL LIGHT ON AND OFF:
STEP 1 – To control interior/sign lights by the LAE Controller, press and release the Manual Activation button .
STEP 2 – To control interior/sign lights by the interior door switch, depress the rocker switch to the “ON” position. A light switch is located on the inside top right of the ceiling.

Solid Door model lights are controlled by a door switch.

LAE Control

CHANGING THE “SET POINT”:
May need to unlock control.
WHY: The set point is the temperature at which the compressor will shut off.
NOTE: The “set point” IS NOT the cabinet holding temperature.

HOW TO CHANGE THE “SET POINT”:
STEP 1 – To see the set point, press and hold the Info button . See image

1. STEP 2 – While still holding the Info button , press the Up or Down button to change the “set point”.
   STEP 3 – Once the “set point” has been set correctly release the Info button . The display will show the temperature. See image 2.

LAE Controller Parameter Settings for Celsius

For every model/version of the LAE controller, ALL parameters with a formula shown need to be converted for Celsius applications.
EXCEPT FOR MODEL: BR1
EXAMPLE:
If the current SPL is set to 20 degrees F, the formula is (X-32) / 1.8
CHANGE
(20-32) / 1.8 = -6.7 Celcius

AR2-28

SCL| 1C| | ADO|
SPL| (X-32) / 1.8| AHM|
SPH| (X-32) / 1.8| ART| (X-32) / 1.8
SP| (X-32) / 1.8| ACCESS|
C-H| | IISM|
HYS| (X) / 1.8| IIRC| (X-32) / 1.8
CRT| | IRISH| (X-32) / 1.8
CT1| | IISP| (X-32) / 1.8
CT2| | IIHF| (X) / 1.8
CSD| | IIFC|
DFM| | HDS|
DFT| | IIDF|
DH1| | SB|
DH2| | DS|
DH3| | DSM|
DH4| | DI2|
DH5| | STATE|
DH6| | EDIT|
DLI| (X-32) / 1.8| LSM|
DTO| | OA1|
DTY| | OA2|
DPD| | CD|
DRN| | INFO|
DDM| | OS1| (X) / 1.8
DDY| | T2|
FID| | OS2| (X) / 1.8
FDD| (X-32) / 1.8| T3|
FTO| | OS3| (X) / 1.8
FCM| | TLD|
FDT| (X) / 1.8| TDS|
FDH| (X) / 1.8| AVG|
FT1| | SIM|
FT2| | ADD|
FT3| |
ATM|
ALA| (X-32) / 1.8
AHA| (X-32) / 1.8
ALL| (X) / 1.8
AHR| (X) / 1.8
ATI|
AND|
BIT25

SPL| (X-32) / 1.8| | ADO|
SPH| (X-32) / 1.8| AHM|
SP| (X-32) / 1.8| ART| (X-32) / 1.8
HIS| (X) / 1.8| ACCESS|
| | |
CT1| | IIRC| (X-32) / 1.8
CT2| | IRISH| (X-32) / 1.8
CSD| | IISP| (X-32) / 1.8
DFM| | IIHF| (X) / 1.8
DFT| | IIFC|
PDF| | IIDF|
DELI| (X-32) / 1.8| SB|
DO| | DI1|
DIY| | DI2|
DPD| | T3M|
DRN| | OS3| (X) / 1.8
DDM| | PSL| (X-32) / 1.8
DIY| | POST| (X-32) / 1.8
FID| | POF|
FDD| (X-32) / 1.8| LSM|
FOTO| | OA1|
FCM| | OA2|
FDT| (X) / 1.8| OS1| (X) / 1.8
FDH| (X) / 1.8| T2|
FT1| | OS2| (X) / 1.8
FT2| | TLD|
FT3| | SCL| 1C
ATM| | SIM|
ALA| (X-32) / 1.8| ADD|
AHA| (X-32) / 1.8|
ALL| (X) / 1.8
AHR| (X) / 1.8
ATI|
AND|
BIT25 Heating
SPL| (X-32) / 1.8| | ADO|
SPH| (X-32) / 1.8| SB|
SP| (X-32) / 1.8| DI1|
CM| | DI2|
HIS| (X) / 1.8| PSL| (X-32) / 1.8
TON| | POST| (X-32) / 1.8
TOF| | POF|
PB| | DSM|
IT| | LSM|
DT| | OA1|
AR| | OA2|
CT| | OS1| (X) / 1.8
PF| | TLD|
HSD| | SCL| 1C
ATM| | SIM|
ALA| (X-32) / 1.8| ADD|
AHA| (X-32) / 1.8|
ALL| (X) / 1.8
AHR| (X) / 1.8
AND|

MAINTENANCE, CARE, CLEANING

STAINLESS STEEL EQUIPMENT CARE AND CLEANING
CAUTION: Do not use any steel wool, abrasive or chlorine-based products to clean stainless steel surfaces.

STAINLESS STEEL OPPONENTS
There are three basic things that can break down your stainless steel’s passivity layer and allow corrosion to rear its ugly head.

1. Scratches from wire brushes, scrapers, and steel pads are just a few examples of items that can be abrasive to stainless steel’s surface.
2. Deposits left on your stainless steel can leave spots. You may have hard or soft water depending on what part of the country you live in. Hard water can leave spots. Hard water that is heated can leave deposits if left to sit too long. These deposits can cause the passive layer to break down and rust your stainless steel. All deposits left from food prep or service should be removed as soon as possible.
3. Chlorides are present in table salt, food, and water. Household and industrial cleaners are the worst type of chlorides to use.

RECOMMENDED CLEANERS FOR CERTAIN SITUATIONS / ENVIRONMENTS OF STAINLESS STEEL
A. Soap, ammonia, and detergent medallion applied with a cloth or sponge can be used for routine cleaning.
B. Arcal 20, Lac-O-Nu Ecoshine applied provides barrier film for fingerprints and smears.
C. Cameo, Talc, Zud First Impression is applied by rubbing in the direction of the polished lines for stubborn stains and discoloring.
D. Easy-off and De-Grease It oven aid are excellent for removals on all finishes for grease-fatty acids, blood, and burnt-on foods.
E. Any good commercial detergent can be applied with a sponge or cloth to remove grease and oil.
F. Benefit, Super Sheen, and Sheila Shine are good for restoration /passivation.

NOTE: The use of stainless steel cleaners or other such solvents is not recommended on plastic parts. Warm soap and water will suffice.

8 STEPS THAT CAN HELP PREVENT RUST ON STAINLESS STEEL:

1. USING THE CORRECT CLEANING TOOLS
   Use non-abrasive tools when cleaning your stainless steel products. The stainless steel’s passive layer will not be harmed by soft cloths and plastic scouring pads. Step 2 tells you how to find the polishing marks.

2. CLEANING ALONG THE POLISH LINES
   Polishing lines or “grain” are visible on some stainless steel.
   Always scrub parallel to visible lines on some stainless steel.
   Use a plastic scouring pad or soft cloth when you cannot see the grain.

3. USE ALKALINE, ALKALINE CHLORINATED, OR NON-CHLORIDE-CONTAINING CLEANERS
   While many traditional cleaners are loaded with chlorides, the industry is providing an ever-increasing choice of non-chloride cleaners. If you are not sure of your cleaner’s chloride content contact your cleaner supplier. If they tell you that your present cleaner contains chlorides, ask if they have an alternative. Avoid cleaners containing quaternary salts as they can attack stainless steel, causing pitting and rusting.

4. WATER TREATMENT
   To reduce deposits, soften the hard water when possible. Installation of certain filters can remove corrosive and distasteful elements. Salts in a properly maintained water softener can be to your advantage. Contact a treatment specialist if you are not sure of the proper water treatment.

5. MAINTAINING THE CLEANLINESS OF YOUR FOOD EQUIPMENT
   Use cleaners at the recommended strength (alkaline chlorinated or non- chloride). Avoid build-up of hard stains by cleaning frequently. When boiling water with your stainless steel equipment, the single most likely cause of damage is chlorides in the water. Heating any cleaners containing chlorides will have the same damaging effects.

6. RINSE
   When using chlorinated cleaners you must rinse and wipe dry immediately. It is better to wipe standing cleaning agents and water as soon as possible. Allow the stainless steel equipment to air dry. Oxygen helps maintain the passivity film on stainless steel.

7. HYDROCHLORIC ACID (MURIATIC ACID) SHOULD NEVER BE USED ON STAINLESS STEEL

8. REGULARLY RESTORE/PASSIVATE STAINLESS STEEL

GENERAL MAINTENANCE RAIN SHIELD

When using electrical appliances, basic safety precautions should be followed, including the following:
CAUTION: BEFORE PERFORMING SERVICE OR MAINTENANCE MAKE SURE RAINSHIELD IS SECURED IN AN OPEN POSITION. USE THE INSTRUCTIONS AND PHOTOS BELOW TO SECURE A RAIN SHIELD.

1. Remove thumbscrews on the top of each cabinet end.
2. Lift rain shield (careful not to pull on any wires)
3. Reinstall thumbscrews
   A. The thumbscrews should be put through rain shield holes and fastened into the previous position in the cabinet end.

CAUTION: MAKE SURE THE TOP RAIN SHIELD IS CORRECTLY SEATED IN THE OPEN POSITION.

FOR ADDITIONAL MAINTENANCE INSTRUCTION, PLEASE VISIT THE MEDIA CENTER AT WWW.TRUEMFG.COM

WARRANTY INFORMATION (U.S.A. & CANADA ONLY!)

THIS WARRANTY ONLY APPLIES TO UNITS SHIPPED FROM TRUE’S MANUFACTURING FACILITIES AFTER SEPTEMBER 1, 2015. THREE-YEAR PARTS & LABOR WARRANTY
TRUE warrants to the original purchaser of every new TRUE refrigerated unit, the cabinet and all parts thereof, to be free from defects in material or workmanship, under normal and proper use and maintenance service as specified by TRUE and upon proper installation and start-up in accordance with the instruction packet supplied with each  TRUE unit. TRUE’s obligation under this warranty is limited to a period of three (3) years from the date of original installation or 39 months after the shipment date from TRUE,  whichever occurs first.
Any part covered under this warranty that is determined by TRUE to have been defective within three (3) years of original installation or thirty-nine (39) months after shipment date from the manufacturer, whichever occurs first, is limited to the repair or replacement, including labor charges, of defective parts or assemblies. The labor warranty shall include standard straight-time labor charges only and reasonable travel time, as determined by TRUE.
The warranty does not cover standard wear parts which include door gaskets, incandescent bulbs, or fluorescent bulbs. The warranty also does not cover issues caused by improper installation or lack of basic preventative maintenance which includes regular cleaning of condenser coils.

ADDITIONAL TWO-YEAR COMPRESSOR WARRANTY
In addition to the Three (3) year warranty stated above, TRUE warrants its hermetically and semi-hermetically sealed compressor to be free from defects in both material and workmanship under normal and proper use and maintenance service for a period of two (2) additional years from the date of original installation but not to exceed five (5) years and three (3) months after shipment from the manufacturer.
Compressors determined by TRUE to have been defective within this extended time period will, at TRUE’s option, be either repaired or replaced with a compressor or compressor parts of similar design and capacity.
The two (2) year extended compressor warranty applies only to hermetically and semi-hermetically sealed parts of the compressor and does not apply to any other parts or components, including, but not limited to: cabinet, paint finish, temperature control, refrigerant, metering device, driers, motor starting equipment, fan assembly or any other electrical component, etcetera.

404A/134A/HYDROCARBON COMPRESSOR WARRANTY
The two-year compressor warranty detailed above will be voided if the following procedure is not carefully adhered to:

1. This system contains R404A, R134A, or R290 refrigerant and polyol ester lubricant. The polyol ester lubricant has rapid moisture-absorbing qualities. If long exposure to the ambient conditions occurs, the lubricant must be removed and replaced with new. For oil amounts and specifications please call the TRUE technical service department (855-372-1368). Failure to comply with recommended lubricant specifications will void the compressor warranty.

2. Drier replacement is very important and must be changed when a system is opened for servicing. An OEM exact replacement should be used.
   The new drier must also be the same capacity as the drier being replaced.

3. Micron level vacuums must be achieved to insure low moisture levels in the system. 500 microns or lower must be obtained.

WARRANTY CLAIMS
All claims for labor or parts must be made directly through TRUE. All claims should include the model number of the unit, the serial number of the cabinet, proof of purchase, date of installation, and all pertinent information supporting the existence of the alleged defect.
In the case of a warranty compressor, the compressor model tag must be returned to TRUE along with the above-listed information.
Any action or breach of these warranty provisions must be commenced within one (1) year after that cause of action has occurred.

WHAT IS NOT COVERED BY THIS WARRANTY
TRUE’s sole obligation under this warranty is limited to either repair or replacement of parts, subject to the additional limitations below. This warranty neither assumes nor authorizes any person to assume obligations other than those expressly covered by this warranty.
NO CONSEQUENTIAL DAMAGES. TRUE IS NOT RESPONSIBLE FOR ECONOMIC LOSS; PROFIT LOSS; OR SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION, LOSSES OR DAMAGES ARISING FROM FOOD OR PRODUCT SPOILAGE CLAIMS WHETHER OR NOT ON ACCOUNT OF REFRIGERATION FAILURE.
THE WARRANTY IS NOT TRANSFERABLE. This warranty is not assignable and applies only in favor of the original purchaser/user to whom deliv-
ered. ANY SUCH ASSIGNMENT OR TRANSFER SHALL VOID THE WARRANTIES HEREIN MADE AND SHALL VOID ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IMPROPER USAGE. TRUE ASSUMES NO LIABILITY FOR PARTS OR LABOR COVERAGE FOR COMPONENT FAILURE OR OTHER DAMAGES RESULTING FROM IMPROPER USAGE OR INSTALLATION OR FAILURE TO CLEAN AND/OR MAINTAIN PRODUCT AS SET FORTH IN THE WARRANTY
PACKET PROVIDED WITH THE UNIT.
RELOCATION OF CABINET FOR REPAIR. True is not responsible for the cost to move a cabinet for any reason from its position of operation on the customer’s premises to make a warranty repair.
NON-OEM PARTS. Use of non-OEM parts without the manufacturer’s approval will void the cabinet warranty.
ALTERATION, NEGLECT, ABUSE, MISUSE, ACCIDENT, DAMAGE DURING TRANSIT OR INSTALLATION, FIRE, FLOOD, ACTS OF GOD. TRUE is not responsible for the repair or replacement of any parts that TRUE determines have been subjected after the date of manufacture to alteration, neglect, abuse, misuse, accident, damage during transit or installation, fire, flood, or act of God.
IMPROPER ELECTRICAL CONNECTIONS. TRUE IS NOT RESPONSIBLE FOR THE REPAIR OR REPLACEMENT OF FAILED OR DAMAGED COMPONENTS RESULTING FROM INCORRECT SUPPLY VOLTAGE, THE USE OF EXTENSION CORDS, LOW VOLTAGE, OR UNSTABLE SUPPLY VOLTAGE.
NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE: THERE ARE NO OTHER WARRANTIES, EXPRESSED, IMPLIED, OR STATUTORY, EXCEPT THE THREE (3) YEAR PARTS & LABOR WARRANTY AND THE ADDITIONAL TWO (2) YEAR COMPRESSOR
WARRANTY AS DESCRIBED ABOVE. THESE WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, INCLUDING IMPLIED WARRANTY
AND MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.
OUTSIDE U.S. AND CANADA: This warranty does not apply to, and TRUE is not responsible for, any warranty claims made on products sold or used outside the United States and Canada. This warranty only applies to units shipped from True’s manufacturing facilities after September 1, 2015.

http://www.truemfg.com/Installation-Manuals/STR-STA-STG-Heated

TRUE MANUFACTURING CO., INC.
2001 East Terra Lane • O’Fallon, Missouri 63366-4434
(636)-240-2400 • FAX (636)-272-2408 • INT’L FAX (636)272-7546 • (800)-325-6152
Parts Department (800)-424-TRUE • Parts Department FAX# (636)-272-9471
Web: www.truemfg.com

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