MobileHelp CBS4-01 DUO Best Medical Alert System User Guide
- June 10, 2024
- Mobilehelp
Table of Contents
MobileHelp CBS4-01 DUO Best Medical Alert System
Product Information
The product being referred to in this user manual is a personal emergency response system that provides an extra layer of protection for the user. It offers special offers, such as Connect Premium and Fall Button, that can provide discounts and automatic fall detection. The system also includes a monitoring center phone number that should be saved in the user’s phone contacts to ensure they don’t miss an important call. The Complete Protection System (DUO) includes a cellular base station, a neck pendant or wrist button, and a cradle charger. It is manufactured in Malaysia and contains a module with FCC ID:XPY1EHQ24NN and IC ID: 10876A-CBS401 CAN ICES-3(B)/NMB-3(B). Prices are subject to change without notice.
Product Usage Instructions
To set up the Complete Protection System, plug the power cords into electrical
outlets and turn on the ON/OFF switch on the back of the device. The Emergency
and Reset buttons will light up in 10 seconds, and the display screen will
turn on. If the base station is set up correctly and connects to the cellular
network, it will say “system ready” within 60 seconds. The volume control
buttons (+ or -) on the front of the unit under the display screen can be used
to adjust the voice volume. Within a few minutes of turning on the system, the
Cellular Base Station will obtain the date and time from the cellular network,
which will appear in the display area. The date and time cannot be set
manually. To take advantage of the special offers, users can add Connect
Premium for $6/month (if not included in their plan) or Fall Button for
$11/month (in addition to their plan). The monitoring center phone number
should be saved in the user’s phone contacts to ensure they don’t miss an
important call. The Fall Button automatically detects falls, but users should
still push their help button when they need assistance. The Fall Button is not
intended to replace a caregiver.
We encourage our valued customers to use the testing processes outlined to allow operators more time to handle actual emergencies. Rest assured, a live operator will always be available to answer your call if an emergency were to occur.
**QUICK SETUP
**
Your System is “ACTIVE” and READY TO USE
- The Emergency and Reset buttons will light up in 10 seconds and the display screen will turn on. If the base station is set up correctly and connects to the cellular network, it will say “system ready” within 60 seconds.
- You can use the volume control buttons (+ or -) on the front of the unit under the display screen if the voice is too loud or too soft.
- Within a few minutes of turning on the system, the Cellular Base Station will obtain the date and time from the cellular network which will appear in the display area. You are not able to set the date and time manually.
- If the Mobile Device is setup correctly and connects to the cellular network, it will also announce ” system ready”
TESTING
Complete Protection System
PLEASE REFER TO THE TECHNICAL SUPPORT NUMBER ON THE INSERT THAT CAME WITH THIS GUIDE FORANY QUESTIONS OR CONCERNS.
Enhance
Enhance Your System with these Special Offers!
Connect Premium
NOW INCLUDED with our most popular system plans, for the ultimate
protection and discounts for yourself and your equipment! Take advantage of
this exclusive new program that provides you with an extra layer of protection
AND can save you up to $300!
- Protect yourself from costly replacements of lost or damaged equipment through our ConnectPremium Program
- Up to 50% off select features, accessories and services
- 25% off Fall Detect Pendant service
- One FREE standard Help Button
Fall Button™
Add the Fall Button for $11/month in addition to your plan. Our unique Fall Buttonautomatically detects a fall even if you can’tpress your button.*
- Comfortable & Lightweight
- Wearable as a pendant
- Waterproof, for use in places like the shower or pool
*Fall Button does not detect 100% of falls. If able, users should always push their help button when they need assistance. Fall Button is not intended to replace a caregiver. Equipment may vary from images shown. Prices subject to change without notice
Monitoring Center Phone Number
SAVE THIS NUMBER IN YOUR PHONE CONTACTS TO ENSURE YOU DON’T MISS AN
IMPORTANT CALL FROM OUR MONITORING CENTER
Follow these steps below:
- Add this phone number as a contact in your cell phone.
- Ask your emergency contacts to do the same.
- If you or your emergency contacts receive a call from this number, please answer!
- If needed, call back the same number appearing on the Caller ID as not to cause any delay in processing an alarm.
Please note, there is no need to return the call unless requested by the monitoring center or if you have a question about an alarm.