MobileHelp DUO Complete Protection System User Guide
- June 10, 2024
- Mobilehelp
Table of Contents
DUO Complete Protection System
User Guide
DUO Complete Protection System
We encourage our valued customers to use the testing processes outlined to
allow operators more time to handle actual emergencies. Rest assured, a live
operator will always be available to answer your call if an emergency were to
occur.
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Take advantage of this exclusive new program that provides you with an extra
layer of protection AND can save you up to $300!
- Protect yourself from costly replacements of lost or damaged equipment through our Connect Premium program
- Up to 50% off select features, accessories and services
- 25% off Fall Detect Pendant service
- One FREE standard Help Button
Only $6/month! (in addition to your plan) Fall Button™
Add the Fall Button™ for $11/month in addition to your plan. Our unique Fall
Button automatically detects a fall even if you can’t press your button .*
- Comfortable & Lightweight
- Wearable as a pendant
- Waterproof design for use in the shower
*Fall Button does not detect 100% of falls. If able, users should always push their Help Button when they need assistance. Fall Button is not intended to replace a caregiver.
Monitoring Center Phone Number
SAVE THIS NUMBER IN YOUR PHONE CONTACTS TO ENSURE YOU DON’T MISS AN IMPORTANT
CALL FROM OUR MONITORING CENTER
1-800-932-3822
Please do not call prior to reading steps below. Follow these steps
below:
- Add this phone number as a contact in your cell phone.
- Ask your emergency contacts to do the same.
- If you or your emergency contacts receive a call from this number, please answer!
- If needed, call back the same number appearing on the Caller ID as not to cause any delay in processing an alarm.
Please note, there is no need to return the call unless requested by the monitoring center or if you have a question about an alarm.
QUICK SETUP
Your System is “ACTIVE” and READY TO USE
Com plete Protection System
Includes the cellular Base Station, a Mobile Device, a neck pendant or wrist
button, a cradle charger and a mobile case
Plug the power cord into an electrical outlets
The electrical outlet should NOT be controlled by a light switch Place the
Mobile Device on the Cradle Charger.
The yellow light on the front of the Cradle Charger will illuminate.
Turn on the ON/OFF switch on the back of the Base Station.
The Emergency and Reset buttons will light up in 10 seconds and the display
screen will turn on. If the base station is set up correctly, it will say
“system ready” within 60 seconds.
You can use the volume control icons (+ or -) on the front of the unit under
the display screen if the voice is too loud or too soft.
If the Mobile Device is setup correctly and connects to the cellular network,
it will say “system ready.”
TESTING
In-Home Wireless System Press and hold the test button for about 6
seconds.
When the base station announces “User Auto Test,” release the button. This
will place both the Base Station and Mobile Device in test mode.
Press the emergency button or pendant.
The Base Station will announce, “Test Call sent to Emergency Response Center.”
The Mobile Device will announce, “Call in Progress.”
Always have your Mobile Device nearby when testing your system. It is possible
that the Mobile Device will go to a live operator. If the operator speaks to
you, please advise them that you are testing your system. If you do not
explain to the operator that you are okay and that you are testing, EMS may be
contacted.
If the test was successful…
The Base Station and Mobile Device will announce/Thank you for testing your
device.”
If the test was unsuccessful…
The Base Station will announce, “User auto-test failed, please contact
Customer Support.”
PLEASE REFER TO THE CUSTOMER SERVICE NUMBER ON THE INSERT THAT CAME WITH THIS
GUIDE FOR ANY QUESTIONS OR CONCERNS.
If you have not set up your system…