MobileHelp B01EMYGXEQ Complete Protection System User Guide

MobileHelp B01EMYGXEQ Complete Protection System

Product Information

The Complete Protection System is a medical alert system designed to provide users with emergency assistance in their homes.
The system includes a Cellular Base Station, a Neck Pendant or Wrist Button, and optional accessories such as a Wall Button and Fall Button. The Fall Button and Wall Button are available at an
additional cost. The system features a Temperature indicator, Signal Strength Indicator, Emergency Button, Speaker/Microphone, ON/OFF Switch, Date & Time display, Reset Button, Battery Charge Indicator, TEST Button, Volume control, Waterproof Help Buttons, LED Light, and Pendant LED Light.

Product Usage Instructions

Connecting your Base Station

1. Select a location for the Base Station near the center of your home, such as the living room, family room, or kitchen area. Avoid placing it near appliances that make noise or in front of any objects.
2. Plug the power cord attached to the back of the Base Station into an electrical outlet. Ensure that the outlet is not controlled by a light switch.
3. Turn on the Base Station using the ON/OFF switch located on the back.

Testing your In-Home Wireless System

It is recommended to test the system on a weekly basis using the TEST button. Follow these steps to conduct a test:

• Press and hold the TEST button on the Base Station until it illuminates green.
• You will hear an announcement instructing you to press the Emergency Button or Pendant.
• Press the Neck Pendant or Wrist Button.
• The Base Station will announce that a test call has been sent to the Emergency Response Center.
• If the test was successful, you will hear a message thanking you for testing your device.

Please note that the Fall Button does not detect all falls and users should always push their Help Button when they need assistance. The Fall Button is not intended to replace a caregiver for users dealing with serious health issues.

What’s In the Box

Setup Guide for the Me dical Alert System

We thank you for choosing a Medical Alert System and welcome you to the family.
Congratulations on making a smart choice!
If you have any questions during the setup process, please call Technical Support.

Cellular Base Station Features

Waterproof Help Buttons

*Fall Button does not detect 100% of falls. If able, users should always push their Help Button when they need assistance. Fall button is not intended to replace a caregiver for users dealing with serious health issues.

Please follow these simple steps to get your system set up and tested.

Connecting your Base Station

• Step 1. Select a Location

  • We recommend you place the Base Station near the center of your home, such as your living room, family room or kitchen area.
    Place it near an electrical outlet.
    Do not place any object in front of the Base Station.
    Do not place near any appliances that make noise.

• Step 2. Plug in the Power Cord
  Plug the power cord that is attached to the back of the Base Station into an electrical outlet. To avoid accidentally turning off the Base Station, DO NOT plug it into an electrical outlet that is controlled by a light switch.

• Step 3. Turning ON your Base Station

  • Turn on your Base Station using the ON/OFF switch located on the back.
  • The Emergency and Reset Buttons will illuminate.
  • If the Base is setup correctly, the Base Station will say “system ready” within 60 seconds.
  • Make sure your Base Station is connected to the cellular network by checking for the signal strength bars on the display screen.
  • You can use the volume control buttons on the front of the unit at the bottom of the display screen, indicated by the “–” or the “+” sign, to adjust if the voice is too loud or too soft.
  • Within a few minutes of turning on the system, the Cellular Base Station will obtain the date and time from the cellular network and they will appear in the display area. You are not able to set the date and time manually.

Testing your In-Home Wireless System

Please test your system on a weekly basis using the TEST icon.
You can use the TEST button on your Cellular Base Station to conduct a test without speaking to an Emergency Response Operator by following these steps:

• Press and hold the TEST button on Base Station until it illuminates green.
• You will hear an announcement over the Base Station that will instruct you to press the Emergency Button or Pendant.
• Press the Neck Pendant or Wrist Button.
• The Base Station will announce “test call sent to Emergency Response Center”.
• If your test was successful, you will hear “thank you for testing your device” from the Base Station speaker.
• If your test was not successful, the Base Station will announce “user auto-test failed.” Please contact Technical Support.

The Base Station contains a battery backup. If you would like to test the battery backup capability, please unplug the power for the Cellular Base Station from the AC
remember to plug the power back into the AC outlet.

Base Station Voice Guidance

Your Base Station has voice announcements. Select announcements are listed below:

been turned on, be sure to connect to electric outlet or it will run on battery backup.
Both red emergency and blue reset buttons| “Power not detected” or “Power detected” (when electricity is reconnected)|

Check that the Base Station is correctly plugged into an electrical outlet.

The battery needs charging| “Low Battery”| Check that the Base Station is correctly plugged into an electrical outlet or it will run on battery backup.
The emergency call is initiated| “Call in progress”| Alarm is being sent to the Emergency Response Center.
Call connected| “Please stand by for operator”| Respond to the Emergency Operator’s call over the device speaker.
Base Station receives a fall signal| “Fall Detected – Press and hold Button to Cancel”| This will occur for about 20 seconds and will allow you time to cancel the alarm. During this time, you may press and hold the button on the Fall Button for 5 seconds to cancel the signal.
Fall alarm is canceled| “Alarm Canceled”| Alarm has been canceled.

Medication Reminders (optional service)

• At the scheduled time for your Medication Reminder, your Cellular Base Station will announce “Medication Reminder, please press reset to accept” and the blue Reset
• The name of the medication will be displayed on the Cellular Base Station screen, just as it was entered in the Connect web portal.
• The Base Station will make the announcement once a minute for 30 minutes or until the Reset Button is pressed.
• If you press the Reset Button, the reminder will be recorded as accepted. If you do not press the Reset Button within 30 minutes, the reminder will be recorded as ignored.
• For complete instructions for Medication Reminders, please log in to Connect web portal and under the “Help” tab, click on “Connect User Guide.”
• If you have any questions, please call Technical Support.

Important Safety Information

• Keep electrical cords away from heat sources and sharp edges.
• Keep electrical cords away from areas where someone could trip over them.
• Use caution when handling electrical cords.
• Never install electrical cords during a lightning storm.
• Do not use any attachment or accessory that is not intended for use with this system. Test your system using the TEST button when possible, as instructed in this User Guide.
• Do not block the Base Station’s microphone. This will affect your ability to communicate with the Emergency Response Center. it has been charged for 3 hours.
• The Wrist Button and/or Neck Pendant are designed to work at an approximate range of up
• Service availability and access/coverage on the AT&T network is not available everywhere and at all times. Current GPS location may not always be available in every situation.
• Wear your waterproof Help Button at all times.
• The Neck Pendant, Wrist Button and Fall Button are waterproof and can be taken with you in the shower.
• Do not put the Neck Pendant or Wrist Button through the clothes washer or dryer. Do not attempt to dry your button out in the microwave or oven.

WARNING
Strangulation and choking hazard. The Neck Pendant button lanyard has been designed to break away when tugged. However, the user can still suffer serious personal injury or death if the cord becomes entangled or stuck on objects.

Frequently Asked Questions

1. How do I call for help?
   Press your Neck Pendant, Wrist Button, or red emergency button on your Base Station.

2. What happens if I push the button but I can’t speak?
   If you are unable to speak or be heard, we will assume it is an emergency and notify Emergency Response on your behalf. We will also notify the personal contacts listed on

3. If I accidentally set off the alarm, what do I do?
   If you accidentally set off the alarm, simply notify the Emergency Operator when they respond that “THIS IS A FALSE ALARM.” The operator will disconnect and no further action will be taken.

4. How will an Emergency Response team get into my home?
   Rescue personnel follow different procedures. In most cases, emergency personnel are damages caused as a result of gaining entry.
   We recommend that you purchase a “lock box” to safely store your house key. Your lock box code will be stored on your account and given to emergency personnel in order to gain entry to your home without causing damage. If you have your own lock box, please call Customer Service to ensure your code is noted on your account.

5. How far away from the Base Station will my help buttons work?
   The Wrist Button and/or Neck Pendant are designed to work at an approximate range of

6. What happens if I push my help button but cannot get to the Base Station?
   If you push your Help Button, stay where you are. An Emergency Operator will attempt to communicate with you through your Base Station. If you are not heard, we will assume it is an emergency and notify Emergency Response on your behalf.

7. Why is the emergency operator having trouble understanding me?
   The microphones in the Base Station are very sensitive, and will pick up surrounding noises from your television, radio, wind from ceiling fans, and the like. To increase the quality of the call, look for a quieter area to set up your Base Station in a quieter area.

8. What if I move to a different home, or my personal information has changed?
   Please contact Customer Service any time there are any change to your personal information, including changes to your address and phone number. Just give us a call on week before you move to determine whether the service will be available in your area.

9. What if I spend part of the year in another home?
   We can transfer your service to your new location. Just give us a call one week before you go to determine whether the service will be available at your other home.

10. Can I replace the Neck Pendant cord?
    Yes, the Neck Pendant will work with just about any chain or cord, so you are able to use any one of your personal chains or necklaces. However, the risk of choking may increase if you do not use the lanyard provided.

11. Can I replace the Wrist Button band?
    Yes, you may replace the Wrist Button band with a standard watch band of your choice.

12. Can I speak to my Help Button?
    No, you can communicate with the monitoring center through your Base Station only. Your Help Buttons do not have a speaker or microphone.

13. Does the Wrist Button Strap contain any latex?
    No, the strap is silicon-based with no latex content.

FDA Statement

MobileHelp is an FDA Registered Company. MobileHelp quality system complies with regulation 21CFR 820 of the FDA Current Good Manufacturing Practice. The FDA is the
and veterinary products in the United States.

FCC Statement

Product| Base| Neck Pendant| Wrist Button| Fall Detect Pendant| Wall Button
---|---|---|---|---|---
FCC ID|  | PXTIGP-01| PXTIGP-02| PXTPFD-01, PXT-RFDP-01| PXTWMP-01
FCC ID|  | PXTIGP-01| PXTIGP-02| PXTPFD-01, PXT-RFDP-01| PXTWMP-01

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

15.105(b)
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

15.21
void the user’s authority to operate the equipment.

RF Exposure Information
This device meets the government’s requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) Energy set by the Federal Communication Commission of the U.S. Government. This device complies with FCC radiation exposure limits set forth for an uncontrolled environment.
This device should be installed and operated with a minimum distance 20cm between the radiator & your body.

Cellular Base Station 2.0 and 4.0
Bluetooth Modem 2400 MHz to 2483 MHz
The equipment complies with IC RSS-102 RF exposure limits set forth for an uncontrolled environment. This equipment should be installed and operate with a minimum distance 20cm between the radiator and your body.

Technical Information

Please refer to the website listed on the contact information card that came with your system.

Radio Frequency (RF)
All devices frequency transmission = 433MHz

Corporate Headquarters
3701 FAU Blvd., Suite 300
Boca Raton, FL 33431
phone: 561-347-6255
fax: 561-347-6288
web: www.mobilehelp.com

Sales
phone: 1-800-800-1710
email: sales@mobilehelp.com

Emergency Support
Available 24/7 via MobileHelp System

Technical Support
phone: 1-877-827-6207
Monday – Friday 8am to 8pm EST Saturday and Sunday 9am to 6pm EST Excluding Holidays

email: support@mobilehelp.com
Customer Service
phone: 1-877-827-6207
Monday – Friday 8am to 8pm EST Saturday 9am to 6pm EST Excluding Holidays
email: cs@mobilehelp.com 

References

• Medical Alert Systems | Monitoring Devices From MobileHelp

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